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At least I think it might be Word that is the problem but I am not sure and that is why I am asking the experts.
A friend, who knows less than I do about computers, is having trouble forwarding emails. Whenever she forwards something long blocks of space appear between the lines. Sometimes it looks like a blank screen because the message can be so far down on the page. I figure something is set incorrectly - but what?
That has nothing to do with Word then, it's something with whatever email program she's using (would probably help to know what program that is). Do all the spaces show up on her end before she sends the message, or does it look fine on her end and then the people on the other end see all the spaces? If it's on her end, is she able to delete the extra lines out before she sends it? I realize that's not the most convenient solution but until someone figures out what's causing it in the first place that could be a temporary fix. If it looks fine on her end but is showing up weird on the other end, then it may be a problem with the other person's email not hers.
She uses Embarq and it does look fine on her end when she is forwarding so she can't delete random spaces she doesn't see. It only appears to everyone she forwards to, not just one person so it can't be the receiving persoms email. After hearing all our complaints she forwarded something to herself and actually saw the problem. This gal is secretary to an organization and frequently has to forward emails to a group.
