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Computer Talk: Infected again!

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anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
8:37 PM

Post #7345892

I have AVG free and Norton and still a virus that is out of control. $Ntuninstall . . . and similar are all over my list of files and the folder name reads: Supinst one symptom is I click to type and wwwwwwwwwwwwwwwwwwwwwwwww takes over. I just spent $90 about 6 weeks ago to remove a virus. Is there hope out there for me to remove it myself?????
Oldgardenrose
Salem, IL
(Zone 5b)

December 7, 2009
9:11 PM

Post #7345998

Which version of Norton are you running? Also, which version of Windows
if any?
Oldgardenrose
Salem, IL
(Zone 5b)

December 7, 2009
9:40 PM

Post #7346144

Google '$ntuninstall' and read some of the site postings. All you ever
wanted to know about that issue. Virus protection is another issue
which can be addressed after you are familiar with $ntuninstall.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
9:53 PM

Post #7346197

I am going to guess Norton '09 AntiVirus as it expires next week. I just had a live chat w/ the Norton Tech support and for $139 they can remove the virus and optimize my computer @ home. Why do I pay $45 + a yr for anti virus etc when I now have to remove it manually @ the cost of $139!!??
Windows ?? older then XP I am sure no memory unless I am looking @ it.
Eggs_Zachtly
Washington, MO
(Zone 5b)

December 7, 2009
10:26 PM

Post #7346288

Who told you that $ntuninstall folders were viruses? Did you just see a lot of them in your Windows folder, and assume that it was a virus?

You said:[quote]older then XP I am sure[/quote]

Open Control Panel

Double-click "System"

It should tell you what Operating System.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
10:33 PM

Post #7346308

I clicked the $Nt stuff and the pc went crazy multiplying these x 1000. I am just trying to figure out how to id a virus as the crazy thing has taken over


Eggs - I am not @ home
Eggs_Zachtly
Washington, MO
(Zone 5b)

December 7, 2009
10:49 PM

Post #7346364

You said:[quote]I clicked the $Nt stuff [/quote]

Clicked it where?

If you saw those folders in the Windows folder, then there will be a lot of them. They're all of the Windows Updates that you've done since you got the computer.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
11:01 PM

Post #7346403

OHhhhhhhhhhhhhhhhhhhhh.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
11:02 PM

Post #7346405

I will go ahead w/ the Norton phone call assist. to remove virus manually $140
Oldgardenrose
Salem, IL
(Zone 5b)

December 7, 2009
11:07 PM

Post #7346427

If you have a full version of Norton, all the virus signatures should be up-to-
date. You should have a Norton icon on your desktop. Click that icon and
a screen should appear with different protection options. Find 'run scans'
and click that option and then click 'comprehensive scan'. It will check
every file on your pc rather than the quickie scan of exe, com, dll and some
others. It may take a long time but it is thorough.

I have had the same kb lock as you describe but is is temporary and I
suspect it is from Norton not allowing any input while it is updating the
virus signatures (that's an old term I can't let go).

Someone is jerking you around charging you that much money for Norton.
I have Norton 360 and I think I paid less than $50 after all the rebates at
a local Staples store which is one of the more expensive dealers.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
11:12 PM

Post #7346447

I have run the Norton scan 2x since yesterday and no malicious stuff found, per the scan.
Do I ask the tech for his managers # and name? This $140 fee is via them accessing my computer from their location and me following instructions from the phone. Maybe I will stop @ Office Depot and just p/u a new version for 2010 but still their 09 version has failed me 2x within last 2 months.
Oldgardenrose
Salem, IL
(Zone 5b)

December 7, 2009
11:20 PM

Post #7346477

Added: YOU ARE NOT PAYING FOR NEW NORTON--JUST PAYING
TECH CHARGES OF UP TO $100 PER HOUR TO FIX A PROBLEM
WHICH PROBABLY DOES NOT EXIST!!!!. If you choose to renew your
Norton, get the package that has all the internet protection included. It
should have the "optimization" function which basically defrags your disk
and deletes a lot of temporary files. Windows XP and Vista does the same
thing for free. I use the '360' in order to get the extra protections not
included in the simple av package. Go to Norton's web site and check the
prices and features of each package then buy it at a software store or
online--NOT FROM NORTON.

Long winded but a short version may not explain some of the details.

Hope this helps.
anastatia
Vancouver, WA
(Zone 8a)

December 7, 2009
11:36 PM

Post #7346534

thank you so very mucho for your FREE help! On my way to Office Depot in 20 min. again, thank you. mary
Eggs_Zachtly
Washington, MO
(Zone 5b)

December 7, 2009
11:38 PM

Post #7346546

You said:[quote]I will go ahead w/ the Norton phone call assist. to remove virus manually $140[/quote]

What virus?

You said:[quote]I have run the Norton scan 2x since yesterday and no malicious stuff found, per the scan.[/quote]

You don't have a virus!

When you do updates via Windows Update, it makes a backup of the old settings, in case you (or Microsoft) finds that there is a problem with the update, it can be reversed. It gives these folders generic names, all starting with "$NT" (for the name of the kernel of your Operating System) followed by "uninstall" (which should be self explanatory).You can remove these folders yourself. Simply sort those folders by date, and delete the ones that are older than say, 30 days. (If you haven't had problems with the update in the past month, you won't have any.)
anastatia
Vancouver, WA
(Zone 8a)

December 8, 2009
9:52 PM

Post #7349600

My apologies for confusing you and me. I do have a virus. It started out w/ a letter, w was the letter, interjecting itself into my attempts to type in web site addresses in the address bar etc. then a stream of w's would stream thru the address or typing space until I closed the page. It got worse by the day. I now have no control on my pc. I did go out and buy a a new Norton 360 ($39 off @ Staples)and thought that would be able to identify locate and delete this horrible virus. I just asumed that $Nt was the virus because . . ...it looked crazy. :)?? I got my computer to open in safe mode but could not access the internet in safe mode. I called Comcast and they assured me my connection was active and that the prob was w/ my computer. So I have the computer in back seat of my car to go the the computer dr. I had AVG and Norton anti virus and my comp. still got infected.
.
Oldgardenrose
Salem, IL
(Zone 5b)

December 8, 2009
10:09 PM

Post #7349675

It may not be a virus. I have had the same thing with different letters from
time to time. I have a wireless kb which may be an issue. I can make mine
quit by hitting the 'enter' key a couple of times but that could also be just
coincidental. I still come back to Norton not allowing any kb input during
it's virus update. It is not recommended but take your av off "automatic
update" and set it to allow you to up (my kb just quit accepting the letter
'p' in up for several seconds while I was typing this) date manually.
Oldgardenrose
Salem, IL
(Zone 5b)

December 8, 2009
10:17 PM

Post #7349699

I checked my av and it had updated within 10 minutes ago and another
about 2 minutes ago. I have had my DG pages lock up for a minute or
more randomly, usually the scroll bar locks for awhile. I will look into
this issue further since it has been annoying to say the least. I would
still bet it is not a virus. My first step will be to reset the way the updates
are handled.
Eggs_Zachtly
Washington, MO
(Zone 5b)

December 8, 2009
10:20 PM

Post #7349710

Agreed. Sounds like simply a stuck key.

As to Safe Mode and connecting to the internet...

Using simply "Safe Mode", you can't. The necessary drivers don't load. You'd need to use "Safe Mode with Networking".
Oldgardenrose
Salem, IL
(Zone 5b)

December 8, 2009
10:28 PM

Post #7349745

I just set my updates and scans to manual. I usually do them each day
anyway since Norton 360 can be prompted to clean up temp windows
and internet files plus clean the registry. It is common for me to have
from 3 to 5 thousand temp files every couple of days.
Oldgardenrose
Salem, IL
(Zone 5b)

December 9, 2009
3:26 PM

Post #7351754

I found my 360 signature updates are not selectable as far as manual/
automatic the way the other items are. Software updates are not the
same as signatures/definitions and can be postponed until you can do
them manually. The default settings have worked for me for years so
I will leave them alone.
anastatia
Vancouver, WA
(Zone 8a)

December 9, 2009
7:56 PM

Post #7352606

You guys are toooo generous w/ your knowledge and experiences. I sooooo appreciate your help. thanks 1111x
Eggs_Zachtly
Washington, MO
(Zone 5b)

December 10, 2009
12:17 AM

Post #7353584

So... what was the problem?
anastatia
Vancouver, WA
(Zone 8a)

December 10, 2009
1:53 AM

Post #7353897

per the pc geek spyware. ??? FYI Norton's 360 approx $90 but if you sign up to be a Staples friend and receive their emails etc (no charge) I got $35 off!
Oldgardenrose
Salem, IL
(Zone 5b)

December 10, 2009
2:16 AM

Post #7353965

Did the tech actually find a problem and show it to you? True "spyware"
should not expose itself. That is how it "spies". In any event, if you are
satisfied with the service, you need to eliminate any and all extra anti-
virus programs you may have on the pc. The have a way of conflicting
with each other. Of course, do not delete the built-in protection in XP
or Vista. They have a function also. Just do a complete default install
of the 360 and you should not have any problems.

The price sounds about (my kb just had another fit while typing this) wireless junk maybe??
The price is about right--usually there is a $30 mail in rebate.
anastatia
Vancouver, WA
(Zone 8a)

December 10, 2009
4:28 AM

Post #7354333

Oldgr--I had no idea you could 'see' the problem. Tell me what to ask and look for next time. Actually, I wondered about the 'spyware' answer. You mean if there is anti spyware on my 360 eliminate that? I will research what you mean by 'default instll of the 360'.
Oldgardenrose
Salem, IL
(Zone 5b)

December 10, 2009
2:07 PM

Post #7354916

My 360 always indicates any individual problem. Each time I run a quick
scan there is a 'cookie' listed as a low level threat. The only time I saw a
real problem was an e-mail highlighted in red and a notation that it had
been flagged and not to open it.

Default is a term in my old line of work meaning a 'factory' setup of all the
parameters in software and firmware. Software usually has a choice
between 'recommended' or 'full install' and a 'custom install'. For av,
choose the 'full install' unless you are very familiar with all the terms.
You can always make minor modifications later.

Computers are like any other device, the more problems you have and
fix, the more you learn. Called the school of hard knocks. Good luck.
anastatia
Vancouver, WA
(Zone 8a)

December 10, 2009
4:48 PM

Post #7355465

thank you.
Oldgardenrose
Salem, IL
(Zone 5b)

December 11, 2009
5:23 PM

Post #7359034

Clarification: After reading and re-reading the above posts, I think I may
have confused the issue about deleting any and all old av software on your
pc. You should not have more than one av program--they can cause one
to see the other as an intruder or virus. Buy a good complete package
and go with it. I use 360 as a matter of choice. Do the full install and
you will be as well protected as you can be.

I remember the old 'shareware' days and have absolutely no confidence
in any software you can get for free. Those companies are not in the
business of giving their product away. Some can be genuine samples,
some are just common bait for something else and some can be a really
fraudulent way to gain access to your private pc data. A lot of other
people use and like them and claim to have no trouble. It is just a matter
of experience and opinion.

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