Connection dropped?

Hannibal, NY(Zone 6a)

My laptop works off the main computer via router. No problems until my husband just got a new computer. Now all of a sudden both of us are getting dropped connections.

Any idea where we should start? Would a bad router cause the main computer to get a dropped connection too? Both our connections are always dropped at the same time.

The only other connection is the DSL modem. Both computers are still hooked up, the old and the new. He's still transferring info.

Thanks so much!

Durhamville, NY(Zone 5b)

I assume your system is hooked up dsl -- router and then one connection to lap top and one to computer.If this is the case then the problem must be either the router dsl or one of the wires that connect them.

Hannibal, NY(Zone 6a)

Thanks so much. We'll try the cables first and then the router.

Much appreciated!

Salem, IL(Zone 5b)

One thing to do first is take the known good pc, probably the laptop, unplug the other pc, and check for dropouts in it's original port. If no dropouts, plug it into the other port and check it. If it works ok in either port, you are more likely to have some funky addresses rather than a physical problem.

Hannibal, NY(Zone 6a)

Thanks Jerry, I will check that out also.

Powder Springs, GA(Zone 7b)

Laptop works off the "main computer" via router? Are you using the main computer as some kind of bridge (ICS) for the laptop?

Have you tried resetting the router and the modem? This often fixes problems but the fact that the new computer seems to work fine sounds like some kind of wiring problem or router configuration issue.

Hannibal, NY(Zone 6a)

Yes, and we have reset the router and the modem. Thank you for the help, also.

On the network for the new computer it shows all the addresses properly, for all the computers, the router and the modem.

This message was edited Feb 8, 2011 9:44 PM

Powder Springs, GA(Zone 7b)

So the new computer can ping the other computers and vice versa? Sounds like the problem is fixed then.

Hannibal, NY(Zone 6a)

No, we're still dropping connection. We just got the new cables and will try that.

Washington, MO(Zone 6a)

pollyk,

You still haven't answered a question that hcmcdole asked about your setup. I also found your statement a bit "odd":

Quoting:
My laptop works off the main computer via router.


The laptop shouldn't "work off" ANYTHING but the router (with a possible exception, addressed below). Any other pc connected to your network should have no bearing on any other machines on the network. Your connection type was assumed to be "DSL", yet that was never confirmed by you. I try not to "assume" anything, and would rather have the information given. =)

Please clarify that your connection goes as follows.

Highspeed (DSL/Cable) connection comes into the house, and is connected to a modem.
A router is connected to the modem.
A PC tower is connected to the router, via a network cable.
You're connecting the laptop to the router also via a network cable.

OR...

You have a dialup connection that goes to a modem on the "main computer".
A network card in that machine is connected to the router.
The laptop is connected to the router.

(This is the only way I know of, that fits the statement you made, above).

Knowing the specifics of how the machines are (inter)connected is vital to diagnosing the problem.

Hannibal, NY(Zone 6a)

Quote from Eggs_Zachtly :
pollyk,

You still haven't answered a question that hcmcdole asked about your setup. I also found your statement a bit "odd":



The laptop shouldn't "work off" ANYTHING but the router (with a possible exception, addressed below). Any other pc connected to your network should have no bearing on any other machines on the network. Your connection type was assumed to be "DSL", yet that was never confirmed by you. I try not to "assume" anything, and would rather have the information given. =)

Please clarify that your connection goes as follows.

Highspeed (DSL/Cable) connection comes into the house, and is connected to a modem.
A router is connected to the modem.
A PC tower is connected to the router, via a network cable.
You're connecting the laptop to the router also via a network cable.

OR...

You have a dialup connection that goes to a modem on the "main computer".
A network card in that machine is connected to the router.
The laptop is connected to the router.

(This is the only way I know of, that fits the statement you made, above).

Knowing the specifics of how the machines are (inter)connected is vital to diagnosing the problem.




The first scenario is correct other than my laptop is wireless.

I obviously mis stated, sorry. I am not very computer savvy.

Washington, MO(Zone 6a)

Thanks, pollyk, that helps a lot. No need to apologize. "Stuff happens" when several people ask questions pertaining to an issue.. =)

Do you (or, have you tried to) assign static IP addresses to each machine?

Hannibal, NY(Zone 6a)

Yes, we have. We replaced a cable from the modem to the router yesterday. We called Iyogi yesterday, apparently they are Dell tech support. Either Iyogi or the cable seems to have fixed the problem. We're not 100% positive, but since last night no dropped connection. I'm not sure what Iyogi did.

Thank you for your help.

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