We upgraded to DISH system that allows us to watch a diff station on each (2)tv. Well, the remote for the 2nd tv is messed up and I was trying to reprogram it and finally called DISH for help. After working w/ a DISH rep for 15 min he said we need to have a tech come to our home. WHAT? for another $29 it will be reprogrammed. Why can't a DISH tech do it over the phone? Any one else have such a problem ?