I have 2 broken Kodiak pitchforks that say Lifetime Warranty on the handle. I have the receipts and took them back to HD. They would not exchange them because they now sell the Rigid brand and say the warranty is covered only direct with the manufacturer. Can't find any info on the net on the mfgr. Anyone had any luck returning Kodiak tools to HD? or know who Kodiak is?
Looks like Kodiak might be manufactured by Ames Garden Tools. It also looks like ACE Hardware might carry the brand. However, I'd probably to chew on the manager of Home Depot for such lousy customer service. The very least they could have done was give you information on how to contact the manufacturer. If you don't get satisfaction with the manager of the HD store you bought it from, go to corporate and chew. Good luck.
We purchased a clamping tool from Irwin at Lowes last year. It also has a lifetime guarantee. When it broke recently we just wanted to exchange it but the girl had to refund our $18.00 for the tool and we had to buy a new one, for which the price was $21.00! So it cost us over $2.00 to replace the tool.
Moral of the story is, don't give them a receipt or let them refund your credit card. Get a new tool from the sales area and have them work out the refund using the current price, otherwise you could end up getting skunked! Sears has a great lifetime Craftman warranty which we have taken advantage of in the past. They don't make you jump through hoops, just give you the new tool for the old one!
My friend swears by his Craftsman tools - from garden to regular hand tools. He's never had a hassle and he says it is so worth the extra few bucks. Speaking as one who has routinely bent the tines badly on cheap pitchforks, I wish I'd bought Craftsman!