| Author | Content |
buggycrazy
Lebanon, OR
(Zone 7b)
May 20, 2008
03:36 PM Post #4979487
| How are non-paying buyers/non communicating buyers going to be handled? Here I am just started a new site and have 3 from May 11, whom I have not heard so much as a reply from at all. I so did NOT want this to be like Feebay. |
dave
Jacksonville, TX
(Zone 8a)
 May 20, 2008
03:48 PM Post #4979533
| The fee only comes from completed orders, so if you have a buyer that never pays, then disregard it for now. Later I will setup a system where you can click a link that says something like "Buyer never paid" and that'll generate a warning to the buyer, as well as make the order disappear from your orders area. |
buggycrazy
Lebanon, OR
(Zone 7b)
May 20, 2008
06:26 PM Post #4980148
| Thanks Dave! |
dmj1218
west Houston, TX
(Zone 9a)
June 02, 2008
06:16 PM Post #5042523
| I seem to be having a problem with this now too--is there a solution to cancel someone who says they want to buy something then never responds? |
gordo
Gulfport, FL
(Zone 9b)
June 04, 2008
02:36 PM Post #5052914
| Maybe a gentle reminder notice? |
gone2seed
Milton, FL
(Zone 8a)
June 04, 2008
09:12 PM Post #5054933
| >>Maybe a gentle reminder notice?
A way to send a second invoice would be nice.Also,a blocked buyer feature would assure that we did not have to deal with these people on future sales.For some,it seems to be a way of life.Maybe they are counting on winning the lottery?. |
gordo
Gulfport, FL
(Zone 9b)
June 04, 2008
10:12 PM Post #5055283
| JT...according to my voluminous spam folder, I've won numerous sweepstakes - Irish - English- You name it (some in millions of pounds sterling- I thought everyone was using Euros?), have acquaintances in Nigeria, Ghana, The Ivory Coast who want to send me millions AND have leaders of governments in exile who want me to hold their millions in MY bank for them! All I have to do is send a few hundred thousand to any one of these stellar folks and I'll be rich beyond all imagining!
So...Here's one person who doesn't have to worry about winning ANOTHER lottery.
I haven't even collected on the other hundred or so that I've already won!
Lucky me, eh? ;-) |
gone2seed
Milton, FL
(Zone 8a)
June 05, 2008
01:56 PM Post #5058267
| Liz,you and I have many of the same friends.I may stop selling plants as soon as the two trunks full of money get here from Nigeria.I do really feel sorry for some of these poor widows whose husbands have thoughtlessly died and left them unable to get their millions out of Lower Slobovia.I'm always willing to help. |
gordo
Gulfport, FL
(Zone 9b)
June 05, 2008
02:05 PM Post #5058307
| Good to hear you've been richly blessed via the Dark Continent.
I was going to offer you a loan, but...
;-) |
budgielover
Pinellas Park, FL
(Zone 9b)
June 05, 2008
02:10 PM Post #5058330
| I have been assured that my winnings will be transferred to my account just as soon as I send them my account name and password. (NOT) LOL |
gordo
Gulfport, FL
(Zone 9b)
June 05, 2008
02:42 PM Post #5058443
| Ah! Where the filthy rich come to meet and greet! So, Budgemeister, just how rich are you? Millions or billions? ;-) |
cupcakeorbust
Phoenix, AZ
(Zone 9b)
June 05, 2008
02:48 PM Post #5058456
| I'm new, so dont blast me. Where do you go to shop on DG?
thanks |
Marylyn_TX
Houston, TX
(Zone 9a)
June 05, 2008
02:55 PM Post #5058480
| This is a no-blasting zone. :-) Shop here: http://davesgarden.com/products/market/ |
cupcakeorbust
Phoenix, AZ
(Zone 9b)
June 05, 2008
04:12 PM Post #5058789
| thanks |
budgielover
Pinellas Park, FL
(Zone 9b)
June 05, 2008
04:14 PM Post #5058801
| Oh no Liz.
That's just chump change. I have trillons. Almost enough to buy "The Chief" LOL |
gordo
Gulfport, FL
(Zone 9b)
June 05, 2008
04:33 PM Post #5058889
| hehehehehehe... |
phicks
Lakeland, FL
(Zone 9b)
June 24, 2008
09:09 AM Post #5151675
| How long do you wait before cancelling an order? I have two customers at the moment you have not paid and I have sent reminders. One is from June 8th and the other is June 16th. Both of them signed up on the day they placed the order. Paul |
ecrane3
Dublin, CA
(Zone 9a)
June 24, 2008
10:16 AM Post #5151983
| I have a feeling they're probably not intentionally not paying--there was discussion on another thread that a lot of newbies don't understand dmail and they don't know they have to come back here to find out how to continue the transaction (unless Dave's made changes since that discussion happened). There is a message that gets sent to their real email if a dmail sits in their inbox for 48 hrs without being read, but since that message will just say something about having a dmail message and doesn't mention the marketplace at all, they may not have put two and two together. I know that doesn't really help you with knowing when to cancel the order though! |
glendalekid
Tuscaloosa, AL
(Zone 7b)
June 24, 2008
10:45 AM Post #5152123
| Paul,
If it were me I would cancel the one from June 8th now and relist. The one from the 16th I would give that buyer another week. While they may not understand about d-mail, they each would have understood if they had acted upon the 48-hour e-mail from DG and logged on to DG. They would have seen the "new mail" notification then. If nothing else, simple curiosity about the 48-hour e-mail should have alerted them to log on and find out what it was all about.
Karen
|
ecrane3
Dublin, CA
(Zone 9a)
June 24, 2008
03:33 PM Post #5153485
| It's been forever since I got one of those 48 hr dmail notices so I don't remember exactly what they say, but if you're a newbie and just signed up here in order to use the marketplace and don't know much about the rest of the site, it strikes me that the email notice you get may not make any sense, and you might assume it's spam or something, some people may not make the connection that it has anything to do with the plant they tried to buy a few days ago. I'm not saying you should keep the orders open indefinitely, but this has happened to enough people now that I suspect the dmail notifications that get sent out are not enough to get newbies to come back and finish their transactions. |
kathy_ann
Judsonia, AR
(Zone 7b)
June 24, 2008
04:27 PM Post #5153720
| Gosh, I must be blessed cause I've never had no one not pay, as of yet. Knock on wood it doesn't happen, I have noticed for those who take a bit longer to pay that their new comers, so I just give them some time. andthey c ome around so far.
|
emh48
Premont, TX
(Zone 9b)
June 24, 2008
04:49 PM Post #5153815
| as a buyer there is a new seller that listed her plants and never send me a dmail to complete the order..its been since 6-11 so there has been plenty of time.. |
kathy_ann
Judsonia, AR
(Zone 7b)
June 24, 2008
05:39 PM Post #5154017
| Hum, she hasnt read the tutorial then LOL. The dmail should be right on her home page to take care of her auction, as it is in all seller's homepage when they make a sale. if she's that new, and has a dmail and doesn't answer it with in 24 hrs daves garden sends her an email to her email address and says that she has unanswered dmails at daves garden and she ought to take care of it then, but since it's been 6 to 11 days I'd contact dave or post on another thread in the market place, Someone from administration may dmail you and ask for the seller's name so they can contact them, they could have had an emergency or something like that. it's been a long time though, strange... |
ecrane3
Dublin, CA
(Zone 9a)
June 24, 2008
09:29 PM Post #5155121
| My guess is the seller is having the same problem that some of the newbie buyers are having where they don't understand they have to come back here, and when they get the email reminder telling them they have dmail they probably have no idea what that is and don't realize that it has anything to do with the marketplace. |
kathy_ann
Judsonia, AR
(Zone 7b)
June 24, 2008
10:08 PM Post #5155389
| LOL yep, your probably rigth ecrane, maybe sooner or later the marketplace will be as common as ebay and well known. maybe we won't have that problem after a while |
dmj1218
west Houston, TX
(Zone 9a)
June 30, 2008
11:03 AM Post #5182140
| I'm starting to see non-paying new members here too--how is everyone handling these? |
gordo
Gulfport, FL
(Zone 9b)
June 30, 2008
04:51 PM Post #5183791
| Wait two weeks then cancel and relist. |
dmj1218
west Houston, TX
(Zone 9a)
June 30, 2008
04:52 PM Post #5183797
| are ya'll seeing a lot of it, or is it just me? |
gordo
Gulfport, FL
(Zone 9b)
July 01, 2008
12:58 AM Post #5186125
| I've had two out of 41. |
dmj1218
west Houston, TX
(Zone 9a)
July 01, 2008
01:31 AM Post #5186191
| I bet they were the same 2 that I have had too--lol--both seed orders, never bulb orders
my problem is trying to keep up with simultaneous sales on my website--sales tend to occur "in spurts and fits" over there (many in one day--none for a few days). With bulbs I usually don't list them over here unless I've just dug a bunch for website orders.
seeds are the most "problematic" because they are dependent on the plant producing them and rainfall to produce blooms--that's why non-paying folks on seed orders are the most irritating |
gordo
Gulfport, FL
(Zone 9b)
July 01, 2008
12:05 PM Post #5187786
| I think we should expect a bit of this until the small bugs in the process are worked out. As time passes, Dave may decide to post a vendor's input area and synthesize whatever suggestions come into changes that will help things operate more smoothly. For a first shot, I think the Marketplace is just wonderful. With time and tweaking, I'm confident gardeners will head here first when they wish to wander and shop the world of growing things.
I'm sure Dave remembers when this entire site was just a gleam in his eye. |
threegardeners
North Augusta, ON
(Zone 5a)
July 01, 2008
12:07 PM Post #5187789
| 41 sales???!!!
Wow, I've had 2...LOL
What's yer secret? |
dmj1218
west Houston, TX
(Zone 9a)
July 01, 2008
12:18 PM Post #5187838
| threegardeners--I've had a good many sales too (the exact number I don't know--I think sometimes they go over to the website rather than here if there is stuff they want there that's not here, to combine orders and save shipping). What I've figured out that works here is they want unusual stuff and they want it inexpensively. |
phicks
Lakeland, FL
(Zone 9b)
July 01, 2008
12:23 PM Post #5187867
| I wait For 2 Weeks Then Send a Letter Saying i canceled there order Paul |
kathy_ann
Judsonia, AR
(Zone 7b)
July 01, 2008
12:40 PM Post #5187957
| I've had zero out of 98 orders. The goodlord has blessed me. I've not ever had a non paying bidder at ebay either. |
threegardeners
North Augusta, ON
(Zone 5a)
July 01, 2008
12:43 PM Post #5187977
| I'm beginning to wonder if it wouldn't be in my best interest to get me a US PO Box addy... |
kathy_ann
Judsonia, AR
(Zone 7b)
July 01, 2008
01:24 PM Post #5188233
| why? |
threegardeners
North Augusta, ON
(Zone 5a)
July 01, 2008
01:27 PM Post #5188250
| LOL..reading that now it doesn't make any sense at all. I was thinking I could boost my sales if I could send to the US, don't need a PO Box for that, just for receiving.
OH well, eventually more Canadians will discover the Marketplace.
I need to get this brain to bed, I think. |
phicks
Lakeland, FL
(Zone 9b)
July 01, 2008
01:48 PM Post #5188363
| Out of 94 orders i had 4 who never answered me back or paid. Paul |
kathy_ann
Judsonia, AR
(Zone 7b)
July 01, 2008
02:29 PM Post #5188571
| Were theya ll newcomers Paul? like just signed up that day or non subscribers? seems there's trouble with newbies signing up and not knowing to come back here to get their invoice. So far i've been lucky and that email that daves garden sends them whenthey don't answer their dmails has worked for me. |
phicks
Lakeland, FL
(Zone 9b)
July 01, 2008
03:09 PM Post #5188816
| Yes |
kathy_ann
Judsonia, AR
(Zone 7b)
July 01, 2008
03:12 PM Post #5188831
| That does seem to be a big problem on the marketplace. |
dmj1218
west Houston, TX
(Zone 9a)
July 01, 2008
03:18 PM Post #5188866
| 2 of mine have been new members (non-subscribers)and they are not responding to the emails from Dave's (perhaps they gave an address that they infrequently check) the other is a longtime member but non-subscriber. The long-time member probably hasn't had an email generated to them yet. |
kathy_ann
Judsonia, AR
(Zone 7b)
July 01, 2008
03:30 PM Post #5188935
| Well, so far, the ones that took a bit to pay have been new members non subscribers, who came back here after they got their reminder email from daves garden that they had unread dmails. It's working so far.
|
UniQueTreasures
Beaumont, TX
(Zone 8b)
July 02, 2008
09:58 AM Post #5192425
| I went back into each of my listings and added this "blurb" at the bottom of every one of them after reading about the problems that folks were having. "If you are new to DavesGarden, Welcome!
You will NOT be receiving any email
when you purchase this item
like you would on other on-line shopping sites.
DaveGarden.com incorporates it's own DMAIL system for completing transactions.
You will need to
COME BACK TO DAVESGARDEN
to receive your invoice and complete this sale.
Thank you very much and we hope you
enjoy your visit to DavesGarden.
*** "
Hopefully this will eliminate my having any problems. Perhaps Dave could make some sort of banner at the top of the marketplace with something similar so everyone doesn't have to edit their listings. |
dmj1218
west Houston, TX
(Zone 9a)
July 02, 2008
10:15 AM Post #5192490
| Do you mean you added that to your plant listing ad--or to the dmail to the customer that explains you need payment for the item?
I hate to break it to the person that did not respond in 24 hrs to one of the adds--long time member but not a subscriber; but I'm about to be cleared out of all those bulbs via the website. With the economy like it is, I cannot turn down a $200-$300 sure sale for a $16.75 maybe sale.
I just added an underlined part in the ad that states "Payment arrangements must be made within 24 hours of purchase"--I don't know what else to do...
|
ecrane3
Dublin, CA
(Zone 9a)
July 02, 2008
10:21 AM Post #5192534
| You'd have to add it to the listing--if the problem is that they don't know to come back here to get their dmail then putting it in the dmail won't help you. |
dmj1218
west Houston, TX
(Zone 9a)
July 02, 2008
10:31 AM Post #5192587
| that's what I thought... |
kathy_ann
Judsonia, AR
(Zone 7b)
July 02, 2008
12:34 PM Post #5193251
| Fantastic Idea, If you don't mind, can I copy and past that remark for my sales ? |
UniQueTreasures
Beaumont, TX
(Zone 8b)
July 02, 2008
12:41 PM Post #5193286
| It IS in each of my listings at the very end of the listing. I don't sell plants (YET) but as stated above, it does no good AFTER they click BUY IT.
Anyone is more than welcome to copy it. I got the idea from KATG when she posted it in another thread. I figured it's better to let folks know up front that they have to come back to Dave's to finish the sale.
Janet |
kathy_ann
Judsonia, AR
(Zone 7b)
July 02, 2008
12:48 PM Post #5193318
| Yep, that's a fantastic idea, and will help out tremendously when working with new dave gardeners. |
Tree_Climber
Brown City, MI
(Zone 5a)
July 03, 2008
12:43 PM Post #5198721
| UniQue Treasures, I'm snagging your "New DG Member" message to buyers too. Great Idea.
I've had one large sale that was never paid for, but unfortunately, it's not a matter of not understanding DG mail. After promises of payment, my emails are now being ignored.
Came to this forum to see if I would be charged "fees" for the sale. From reading above, I'm of the belief that as long as I never mark it paid I won't be charged. Let me know if I'm wrong.
I won't leave negative feedback yet, as life sometimes throws a curve at us ... but hope she will respond and let me know what happened soon. |
kathy_ann
Judsonia, AR
(Zone 7b)
July 03, 2008
12:54 PM Post #5198763
| If you cancel those sales that that person purchased you won't get charged for them. |
kathy_ann
Judsonia, AR
(Zone 7b)
July 03, 2008
12:57 PM Post #5198780
| Life does throw curves at us. but disregarding emails and non paying after several attempts of trying to get payment, warrents negative feedback . How else is everybody else going to know to watch out for this person? That's what the feedback system is for.
This person sounds like he/she deliberately disregarded your emails, why should you not leave them negative feedback.
If I had a buyer that just blatantly ignored me or didn't pay up and I knew it wasn't an emergency that came up or a newcomer with knowledge of daves garden procedures, I"d leave negative feedback so other sellers would know to watch out for this person.
It's YOUR duty to leave it. |
ibartoo
Pawleys Island, SC
July 03, 2008
01:01 PM Post #5198804
| I am very new at selling here and in the forums although i have been a member/not subscribed for several years. I have only had 1 sale and it was great, but after it was completed I had no way of knowing that the order was received or acknowledged. Is there a feedback forum or anyway of finding out if the buyer was satisfied? Thanks Ibartoo |
kathy_ann
Judsonia, AR
(Zone 7b)
July 03, 2008
01:07 PM Post #5198839
| There is a feedback system, the regular feedback system that is already in place, but alot of buyers don't leave feedback for one reason or another. If you don't hear from them chances are that everything arrived safely. They'll dmail you for sure if there are any problems.
And that post above tree_climber was meant in the nicest way,
but I think we as sellers should leave negative feedback if there is a situation such as yours, I'm not the type that will leave negative feedback without knowing all the details of why theydidn't pay and what's going on, but if someone deliberately ignores me after them telling me several times they will pay up, and nothing is wrong on their end, they their getting negative feedback from me. |
phicks
Lakeland, FL
(Zone 9b)
July 03, 2008
01:11 PM Post #5198863
| Unique, I ssnagged your New DG members message also. I added this to it
Or you can add YOUR email address in the notes section of the order. Then you will receive a invoice to that email address.
Paul |
dmj1218
west Houston, TX
(Zone 9a)
July 03, 2008
01:23 PM Post #5198910
| ibartoo--
always ship delivery confirmation, its worth the 75 cents extra for your own piece of mind
I notice none of the people discussing non-paying buyers is leaving any negative feedback. I can understand that--but it would be nice if we had some way to communicate this info with each other. That way if one of these people makes a purchase of something we can just automatically edit and add an additional item and fret over it no further.
Maybe we need to start a group dmail for us buyers and just send a shout out to each other and we can note it for ourselves not to concern ourselves when certain members purchase something. I've suddenly been slammed here with website sales so maybe someone else has time to start this right now...
normally this wouldn't be much of a problem for me but a couple of these sales are for rain lily species seeds that I just don't have any of left to send them. And since its a species that only blooms early spring--its a no go until next spring--no control over that. Now if they come back 2-3 weeks later and I don't have them, they may be inclined to leave negative watchdog feed back.
I've so far only had 3 NPB's--two seed orders that are almost 2 weeks old now and a bulb order for something only I am offering in the US that's about maybe 4-5 days old now with no payment or communication. Follow up dmails aren't working with them either. That one I have a large sale pending a payment from a good, steady longtime website customer and when this happens in a couple of minutes I will no longer have those bulbs left either until this time next year--same problem as last paragraph...
Debbie |
kathy_ann
Judsonia, AR
(Zone 7b)
July 03, 2008
01:39 PM Post #5198979
| Are you a nursery Debbie listed in the watch dog? cause that's the only way someone can leave you watch dog feedback. If we're just individuals we're not going to be listed in the watch dog. only way to leave feedback for individuals is to leave it here on daves garden feedback forum.
I do think that their in the progress of putting in a blocking system so we can block folks from purchasing like they do on ebay. that would take care of the folks who aren't paying, from coming back and purchasing again and perhaps doing it again. |
dmj1218
west Houston, TX
(Zone 9a)
July 03, 2008
01:42 PM Post #5198991
| yes I am--and so are several other people in this discussion kathy ann
as far as blocking systems go--who makes that ultimate decision? |
kathy_ann
Judsonia, AR
(Zone 7b)
July 03, 2008
01:50 PM Post #5199040
| I guess I don't understand your question, who makes the ultimate decision.
on who blocks folks? would it be us or daves team? is that what you asked?
I'm realy not sure if their even going to put that into affect. like it is on ebay.
I can't tell who's a nursery and who's an individual these days. Sorry about that. |
Tree_Climber
Brown City, MI
(Zone 5a)
July 03, 2008
01:51 PM Post #5199047
| kathy_ann ... and all,
I agree with you, that it is the duty of all sellers to leave negative feedback when it is warranted and unfortunately I've had to do that on another ocassion.
First thing I did when I began to feel there was a problem, was check to see if she had any feedback yet ... none. I certainly don't want other sellers to be left in the same fix as I feel I am in now.
I do feel that since it is a holiday weekend, I'll give her a bit more time to respond though.
No offense taken from your post ... it is frustrating when you hear about sellers not posting negative feedback when it is warranted. (Same thing for buyers) It makes the system useless.
Kathy
|
Tree_Climber
Brown City, MI
(Zone 5a)
July 03, 2008
01:59 PM Post #5199091
| I'm in the watchdog too ... Rinkland Daylilies.
The feedback isn't any different there than for individuals. You still can only leave one entry and edit it later if desired. (Unless things have changed since I looked last)
On the Lily Auction, sellers can block any user they want with a simple submission form. I've only had to do that once, but was very glad I had that option. You don't have to explain the reason to any higher power. |
ecrane3
Dublin, CA
(Zone 9a)
July 03, 2008
03:26 PM Post #5199473
| Personally I'd leave the negative feedback--if the person comes around later and it turns out it was a legitimate misunderstanding/family emergency/etc that caused them to not pay, then you can edit and change your rating to neutral or positive. If it's a newbie and you think it's just the dmail issue then maybe skip the feedback (or leave a neutral rating and state that you think the person may not understand the dmail system), but if it's someone who you've exchanged mails with and they're obviously ignoring you now, I'd go ahead and leave the negative feedback and then change it later if appropriate. |
dmj1218
west Houston, TX
(Zone 9a)
July 03, 2008
05:12 PM Post #5199902
| please allow me to clarify myself--
I am not into negative and retaliatory public feedback. I have been a member here since 2001 and I know how it all works. This is just not how I run my life--my philosophy is God does not need my help to police the universe today. ;)
I was not faulting anyone for not having done that either--because for these 3 NPB's, I will/would not do it either. In fact, since 2001, I have only left 1 negative public feedback for one person. And that involved what I consider a large chunk of change and me having to make a PayPal claim dispute (the only one I've ever had to file). And I think I did that more out of sheer frustration than anything else--if I had it to do over again, I probably would not even do it. But it will alert the public that that particular individual caused me a great deal of time and turmoil.
I was just pointing out we don't have a non-public (key word, non-public) system for letting each other know. I don't need to know why or any details of issues with other sellers--its enough for me to want them blocked for my personal ads if they have cost you time. And this is what it boils down to for me.
I'm also not into power and control issues either. I do not desire the power to block anybody from anything--but it would be nice to have a feature like that so I could block buyers from my own (and only my own) marketplace sale items. And it would also be nice if I didn't have to justify it to anyone else either--why should I have to if it only applies to me?
I respectfully have a different point of view about the WatchDog than the personal, internal feedback system. A little background here. Probably 85-90% percent of my sales I don't believe have anything to do with, or originate from, anything to do with Dave's Garden. But, that GardenWatchDog is known world-wide and many people who are not members (for whatever their reasons) look at it before making a first sale with a company. This is extremely important to small businesses like myself. I take my business very seriously and I do everything very professionally and will do everything in my power to please my customers. I will always be eternally grateful to Dave for thinking of and implementing that system. I would estimate that 50% of my business is repeat customers.
I would also say that I probably make 500-600 sales for every one feedback that has been left on the WatchDog.
Now that 10%-15% of my business that originates from Dave's is also extremely important to me. I would estimate that out of my top 25 best, repeat customers; 13-15 are very active members at Dave's.
|
ecrane3
Dublin, CA
(Zone 9a)
July 03, 2008
06:51 PM Post #5200404
| Leaving feedback or not is of course a personal choice, it's just that a lot of sellers seem to spend a lot of time talking about wanting to be able to block buyers, or warn each other about bad experiences, etc, and for now the only way to do that is through the existing feedback system. Maybe there'll be other ways in the future, but for now that's all that's available, that's the only reason I brought it up. |
gessiegail
Taft, TX
(Zone 9a)
July 03, 2008
07:36 PM Post #5200568
| I truly believe that some people don't even understand what they are doing and don't feel a hint of responsibility for not following through. That happened to me on ebay years ago. I didn't find out until 3 years later when I tried to buy something and this seller gave me the the boot. I started laughing as I had no idea what I had done and the importance of following through. (I just figured if they wouldn't take my mastercard I didn't want the item)
I really have a feeling that people are just assuming they can pay with mastercard and not carefully reading what they are buying and the whole message on that seller's page. |
dmj1218
west Houston, TX
(Zone 9a)
July 03, 2008
08:56 PM Post #5200915
| I take MasterCard, gladly, instant money for me
=)
Actually their reasons are probably as varied as the number of stars in the sky--and that's OK with me what ever it is because I don't over analyze the situation most of the time--if they would just say they decided they weren't interested, or basically any excuse, I'd be happy.
its just trying to read their minds that gets a bit sticky sometimes
I've never sold on ebay and hope to never have to deal with them so I'm not used to dealing with NPB's really. People contact me directly about sales thru email--I send them an invoice back as an attachment with payment instructions--19 times out of 20 the money comes from the customer in 24 hrs
I guess its like dylan says--I can't help it if I'm lucky
Hey Dave--a direct PayPal checkout tool on the bottom of the individual ads might be a good idea since you already have that set up as a payment option for your various services. I would even pay a higher % for a useful tool like that. And that would eliminate the NPB problem all together; or at least take it out of your hands. And that would be one less thread someone around here would have to monitor...
|
ibartoo
Pawleys Island, SC
July 04, 2008
10:11 AM Post #5202835
| Thanks for your answers, I never thought to check the regular feedback system. I still have alot of learning to do here. I will spend some time checking into everything. So far, this post has been a great help. Thanks, Ibartoo |
kathy_ann
Judsonia, AR
(Zone 7b)
July 06, 2008
02:41 PM Post #5213085
| Ha! I think my braggin about all my buyers paying up has got me punished, got a newby from over a week ago not paid yet. signed up just before they purchased. oh well... |
dmj1218
west Houston, TX
(Zone 9a)
July 07, 2008
10:51 AM Post #5217408
| I'm coming to a different conclusion about some of the NPB's than that they don't understand the process--basically I think anyone under 40 is very computer literate and catches on very fast. ;)
For instance; I've had 4 NPB's out of about 30 sales, I think. 2 never contacted me after I canceled the sale--that's OK, no need for me to deal with those.
All of them got the original dmail about the sale--I wait about 5 days and send another dmail. In 5 more days send another. In 5 more days cancel. Now 1 of these was canceled at about 11pm (I work a lot at night)--within 15 minutes they dmail me. The other dmailed within 2 hours--coincidence? well maybe, but I don't believe in coincidences. I think they were much more concerned about feedback I might leave for them at that point.
I wouldn't have left them negative feedback and won't in the future. But I don't believe it was a misunderstanding about the process, I think they just changed their mind and I'm quite cool with that too. Just would have been nice had they answered the first dmail.
I think this will weigh in on what I offer--nothing real unusual or that I have in short supply or sells fast for me. I think of it as part of the MarketPlace learning curve.
=) |
ecrane3
Dublin, CA
(Zone 9a)
July 07, 2008
11:07 AM Post #5217497
| I think if I were to sell anything, I would put in the piece reminding people that they need to come back here to complete the order, and then I would also say that if they have not come back here and completed the order within 5 days, their order will be cancelled. That way you save yourself from having to sit on a product for a weeks when you could have been selling it to someone else. |
dmj1218
west Houston, TX
(Zone 9a)
July 07, 2008
11:20 AM Post #5217575
| I had the fact that they needed to complete the purchase within 24 hours on there. |
ecrane3
Dublin, CA
(Zone 9a)
July 07, 2008
11:32 AM Post #5217645
| Then you were being too nice by giving them so many chances! LOL |
kathy_ann
Judsonia, AR
(Zone 7b)
July 07, 2008
01:10 PM Post #5218300
| well, one things for sure, it's super easy to cancel a sale and not get charged for it. UNlike ebay where it's an act of congress to get a sale canceled without paying the fees.
|
Azalea
Jonesboro, GA
(Zone 7b)
July 28, 2008
12:39 AM Post #5330558
| I wish we had a way to use direct E Mail as well as D Mail, this would help in communucating with those that are nor familiar with it. I am waiting for 4 NPBs. No replies to D Mails. |
kathy_ann
Judsonia, AR
(Zone 7b)
July 28, 2008
08:15 AM Post #5331290
| Maybe our plea for help will help dave decide to work on this LOL it's a BIG problem. |
Dutchlady1
Naples, FL
(Zone 10a)
July 30, 2008
07:10 AM Post #5342494
| It also would be nice if there was a 'reminder for payment' form dmail so we don't have to compose it ourselves. |
kathy_ann
Judsonia, AR
(Zone 7b)
July 30, 2008
07:55 AM Post #5342711
| LOL I'd rather compose one my self Maybe I could get the point accross then LOL |
Dutchlady1
Naples, FL
(Zone 10a)
July 30, 2008
08:15 AM Post #5342768
| I just thought it might be more 'official' looking if it was a Dave's formula; you know, threatening to throw them off the forum etc.
LOL |
dmj1218
west Houston, TX
(Zone 9a)
July 30, 2008
08:26 AM Post #5342812
| I've already developed a form letter I just cut and paste in there for every step of the process now; saves a lot of time. All I have to do now is add shipping, applicable taxes, and their name.
I notice all the NPB's (for me, anyway) are happening on a Friday or Saturday. That's very insightful so now I understand what's happening.
I had one NPB this weekend--for a total of 4 all together since the beginning; and that's not bad at all compared to the number of sales. Its just 3 of the 4 came in one weekend when the MarketPlace was new and I was new to NPB's (I don't have this problem on my website).
Did have one prompt payment this weekend from another one with no feedback at all--I'm giving fast and positive feedback on all the folks that stay inside that 24-48 hr curve.
I just don't even bother to do a company invoice anymore on folks with no feedback at all until they pay. I just scratch it out on a post it note in my folder of outgoing orders. I also automatically go back and edit the quantities back up again so it won't hold up any paying sales if they have no feedback and eventually become an NPB. I have 2 "form letter" type reminders I send them prior to canceling their order--and then a "form letter" cancellation.
Its become a lot less aggravating of a problem to me since changing a few policies--like not putting hot selling website items on marketplace if I have limited numbers of it. Its still disappointing because its not income, but I can live with the situation better now and its not adding to the stress level anymore. |
Dutchlady1
Naples, FL
(Zone 10a)
July 31, 2008
06:27 AM Post #5347478
| I was wondering if it would be useful to start a list of repeat non-paying buyers here somewhere so we can all be aware?
I wonder what Dave thinks of this.
|
ecrane3
Dublin, CA
(Zone 9a)
July 31, 2008
09:46 AM Post #5348122
| I think the easiest thing to do is leave negative feedback for the people that don't pay, that way anyone can check the buyer's feedback before proceeding with selling something to them. That's also going to be the easiest way to figure out if someone's a chronic non-payer vs a newbie who just hasn't figured out the system yet. |
dmj1218
west Houston, TX
(Zone 9a)
July 31, 2008
10:18 AM Post #5348289
| Leaving negative feedback is much easier to say than do when one is actually selling on the MarketPlace
no feedback at all says the same thing to me
=) |
Marylyn_TX
Houston, TX
(Zone 9a)
July 31, 2008
10:24 AM Post #5348303
| No feedback at all could just mean that a person hasn't bought before, though, Debbie.
|
Dutchlady1
Naples, FL
(Zone 10a)
July 31, 2008
10:27 AM Post #5348319
| And to check a person's feedback they will have to first have placed an order (otherwise how do you know they will be buying?) and then it's already too late. |
dmj1218
west Houston, TX
(Zone 9a)
July 31, 2008
10:42 AM Post #5348397
| you can click on their name and see feedback prior to totaling them for shipping--but you can't go straight to cancel from there so you have to at least give them a chance--but I would just go back and up my product numbers and basically, if they don't pay they get canceled in 24 hrs--no stress to me. I just cut and paste word forms in there anyway--not much time spent, not much hassle
Marylyn--I'm well aware of that |
kathy_ann
Judsonia, AR
(Zone 7b)
July 31, 2008
11:41 AM Post #5348638
| Too many folks are not leaving negative feedbck for their non paying buyers, I doubt this way would work, that's what the system is there for to leave feedback good or bad, even if it's a case of an emergency one could ALWAYS change it back later on. But one Must leave negative feedback for NPB if they want all us sellers to know if that person is a risk.
It's not being done, so how can this be use ful to us sellers? |
phicks
Lakeland, FL
(Zone 9b)
July 31, 2008
11:51 AM Post #5348680
| I am giving neutral feedback for the newbies. I figure they don't know how to get back to finish the order or where to look to see their invoice.
This is what I am putting:
Never received payment. Joined same day order was placed, might not realize they had to come back here to finalize the order.
Paul |
kathy_ann
Judsonia, AR
(Zone 7b)
July 31, 2008
11:53 AM Post #5348691
| That will work, gives us all the knowledge that they haven't paid. I may consider doing that too, negative is harsh for newbies,
|
KatG
Port Charlotte, FL
(Zone 10a)
July 31, 2008
01:08 PM Post #5348992
| I think Neutral is more my style - It's also nice to leave positive! |
dmj1218
west Houston, TX
(Zone 9a)
July 31, 2008
02:34 PM Post #5349274
| its like our mom's used to always say--if you can't say something nice...
=)
|
UniQueTreasures
Beaumont, TX
(Zone 8b)
July 31, 2008
05:31 PM Post #5349987
| Well I've had my first NPB. Sold 2 items to the same person 19th of July. Sent invoice July 19th. Then reminder on July 23rd. Didn't hear back. Then another reminder on July 24th. Still didn't hear back. Finally I sent a dmail yesterday saying that if I didn't receive payment by the end of that day I was canceling the order and leaving appropriate feedback. Within 2 hours I received a message saying my puter was sick and I'll be sending a money order on Friday. Also, I'm just learning about all this and it takes me some time to find and read this mail.
Coincidence? Miracle??? Slick buyer???
This isn't a brand new subscriber. They've been on Dave's since March this year.
Do we need to put a "payment expected by time frame" blurb in our listings to prevent this from happening?
Janet |
Dutchlady1
Naples, FL
(Zone 10a)
July 31, 2008
05:41 PM Post #5350021
| I just did. Not that it helps... |
dmj1218
west Houston, TX
(Zone 9a)
July 31, 2008
06:07 PM Post #5350116
| that has happened to me 2 of 4 times I've had NPB's--they are just putting it off. I don't think it has a thing to do with not understanding the process, myself. And I have a 24 hr time frame in my blurbs...
=) |
phicks
Lakeland, FL
(Zone 9b)
July 31, 2008
06:17 PM Post #5350137
| The email to notify people that they have Dmail here at Dave's does work. A customer who paid me forwarded it along to me in the reply to say it was just paid. The order was place on the 28th and this was received in his/her regular email. So if someone doesn't check back here and does check their email they will know there is mail here for them and gives them the link to click to get there.
Here is a copy of it
I have removed the persons name and also the link.
"Date: Wed, 30 Jul 2008 10:05:06 GMT
To:
Subject: DG Mail: DG Marketplace: Payment info for order #
From: "Dave's Garden"
Dear ,
phicks has sent you an email! To protect both of your
privacy, this email is only available to you when you login
to Dave's Garden. To view the E-mail, please click here:
There is an url here for them to click. I removed it.
Regards,
Dave"
|
kathy_ann
Judsonia, AR
(Zone 7b)
July 31, 2008
06:50 PM Post #5350252
| my sales state paypal payments are due 24 hours after the invoice is sent, I never stick to that, but It helps them get back soon, I've had some unsurprisingly new dgers pay up in the last ffew days, It hought that they would be no payers too. but I do have 3 from beginning of july that I never heard back from. I never get any come and pay up or dmail when I send them the final if you don't pay up dmail LOL |
KatG
Port Charlotte, FL
(Zone 10a)
July 31, 2008
11:38 PM Post #5351801
| Maybe I'm in a different position here. I'm selling a fairly expensive item and the shipping costs are ridiculous because of the weight. When people put through the order and it ask's for seller input - I don't process it. Instead, I've been sending them D-Mail letting them know that the shipping rates are hefty and ask if they would still like to go through with the order. I've had 4 that didn't reply and what are you going to do? Last thing I'll do is leave any negative feedback as you just don't know what has occurred with that person financially. Things change rapidly these days. I sincerely hope they come back.
One thing I did notice was...When I get an order and I don't process it, I get an Email from Daves telling me that I have an order that I must attend to. It seems they're sent at 12pm every day. Maybe this has already been implemented...but It would be really nice if this same kind of Email would be sent to new members signing up to buy. (instead of the 48 hour - You have DMail on Daves Garden!)
I really wish there was a requirement for an email address for a new member buying a product. That way, there would be no excuse for not communicating.
And..."it's really a good thing to leave positive feedback". Forget about concentrating on the "negative" LOL
Kat |
Azalea
Jonesboro, GA
(Zone 7b)
July 31, 2008
11:55 PM Post #5351863
| I didn't know until I read some of these threads that Dave sent out emails telling anyone they had DMails. Guess I just check in so often that they don't have time to show up. |
pfllh
Prattville, AL
August 01, 2008
04:44 AM Post #5352459
| Just some input from a buyer on feedback. I have bought, paid immediately, wrote seller I had received and left feedback. Not one has left feedback for me. I would hate to think that you would not sell to me as no feedback as indicated in previous posts.
I can't make a seller leave feedback, good or bad. I look at the product, price, and shipping charges and decide to buy or not. The feedback is not a part of the consideration. From my own experience it's just not a reliable source to consider.
Lyn |
kathy_ann
Judsonia, AR
(Zone 7b)
August 01, 2008
06:27 AM Post #5352576
| Unfortunately i'm horrid at leaving feedback, (possitive) and I don't get it in return alot of time probably because I forget to leave it for them. A bad habit I need to work on.
I've never had to leave any negative except the last 3 for NPB which i'll change to neutral. I'm far from perfect LOL there are days I'll go through my dmails and click on everybody's name and leave abot 20 feedback in the same day trying to catch up. |
budgielover
Pinellas Park, FL
(Zone 9b)
August 01, 2008
12:39 PM Post #5354002
| Originally, DG feedback was never meant for posting positive feedbacks. It was setup to warn other DG of bad experiences with traders. Along the line, people started likening it to Ebay's feedback system.
From FAQ's
"What about leaving feedback?
I see that some people have trading feedback - what's up with that?
Plant and seed traders are among the most generous people in the world. Unfortunately, their generosity can make them an easy mark for someone intent on getting seeds and plants without keeping their end of the bargain. Unfortunately, these "bad apples" can do a lot of damage before they're detected. To make it easier for traders to alert one another to a pattern of abuse, we provide a feedback system for plant and seed trading. The feedback is mainly for expressing concerns over a bad trade, although some people leave feedback for every trade, both good and bad.
IMPORTANT: Lack of feedback shouldn't be interpreted as a bad sign - it may just mean the trader is new to trading OR their trades have gone off without a hitch and there was no reason for feedback."
This message was edited Aug 1, 2008 12:42 PM |
kathy_ann
Judsonia, AR
(Zone 7b)
August 01, 2008
06:02 PM Post #5355409
| You know, I thought that too. was just set up for folks to know of bad traders. |
budgielover
Pinellas Park, FL
(Zone 9b)
August 01, 2008
06:16 PM Post #5355457
| Yep
I seldom leave feedback and don't care if I get any on trades. Sales are a bit different because your sales often depend on your feedback. |
KatG
Port Charlotte, FL
(Zone 10a)
August 01, 2008
08:40 PM Post #5356086
| I'm with you Budgie, but I do feel that if you're going to leave Negative feedback, you should also leave Positive. I really don't think New members who sign up and have bought, would even know where to look to leave feedback! I think it took me a year to see this! hehe |
kathy_ann
Judsonia, AR
(Zone 7b)
August 01, 2008
11:02 PM Post #5356728
| Everybody's goiing to have their own opinion abou t this subject for sure. I do tend to leave feedback for folks that don't have it at all, sooner or later I get around to it. LOL |
Dutchlady1
Naples, FL
(Zone 10a)
August 03, 2008
03:43 PM Post #5363479
| I always leave feedback; just left my first ever negative for a buyer who never responded to any dmails and did not pay. |
dmj1218
west Houston, TX
(Zone 9a)
August 03, 2008
04:02 PM Post #5363545
| well Friday has come and gone again---and one more NPB; thankfully only one in a group again this weekend
I see the pattern
=) |
buggycrazy
Lebanon, OR
(Zone 7b)
August 06, 2008
01:58 AM Post #5375507
| I have a non payer with 2 different member names. Why is that? they bought under one alias but the email daves sent (with the total ) was addressed to a different alias, but seems to be the same person???
i am currently giving them 7 days, but that is probably too long. |
kathy_ann
Judsonia, AR
(Zone 7b)
August 06, 2008
07:49 AM Post #5375932
| LOL had the sam thing happened, their confused, so they went back and joined again and purchased again thinking that something went wrong the first time. I contacted daves garden when it happened to me and gave them the sellers both user names, told them the situation, and they emailed that person and explained the situation and delted on of the accounts for them, it all worked out in the end. mayb eyou could do the same thing. contact daves garden and ask them to help. |
Badseed
Lynchburg, OH
(Zone 6a)
August 06, 2008
08:12 AM Post #5375988
| I mark my ads "payment due immediately". I have six kids and I'm pregnant. Life around here is rarely what is expected-someone always has plans for me. LOL I generally ship same day or within a day or two, depending on the day of the week. Nothing is worse than getting something packed and not be able to find the buyer. I know many of you are doing higher volume than I am but I don't like the work hanging over my head nor do I like to have a lot stack up.
I've only had one buyer go missing or not respond and that was because she had an internet problem. When she showed up a week later, the order was taken care of. |
buggycrazy
Lebanon, OR
(Zone 7b)
August 06, 2008
03:52 PM Post #5377736
| WELL I HEARD FROM THAT PERSON AS SOON AS I CANCELLED THE ORDER, OF COURSE IT IS MY FAULT THEY DIDN'T COMMUNICATE WITH ME.
I have now put my email address in the listings but I think I won't be listing much here until communication issues get worked out, time spent on my website and nursery is much more important than wasting it trying to extract a measly few bucks out of deadbeats. |
kathy_ann
Judsonia, AR
(Zone 7b)
August 06, 2008
04:19 PM Post #5377857
| I certainly feel your pain. It's aggrivating , to say the least.
Like someone else said though, NOBODY reads the words, they just look at the price, and shipping, and that's it . They don't see the fine print that's l0 times larger than all the other print LOL |
KatG
Port Charlotte, FL
(Zone 10a)
August 07, 2008
09:08 PM Post #5383845
| Does anybody know if Dave has shortened the time for Email notification (that they have D-Mail) to new-members? I did notice that I'm being notified that I have an order earlier than the 48hrs it used to take. (the orders are from new members - who I've quoted shipping costs through D-Mail and I'm not putting it through until they respond).
Just wondering
Kat |
dmj1218
west Houston, TX
(Zone 9a)
August 10, 2008
08:30 PM Post #5396919
| another weekend--another NPB
I bet if we ever compared notes--we all have the same NPB's
;) |
KatG
Port Charlotte, FL
(Zone 10a)
August 10, 2008
10:32 PM Post #5397380
| Oh Yeah dmj! So far I've had about 6! When it sit's for a couple of days, I'm just writing a D-Mail saying that if they don't respond in a couple of days, I'm going to cancel the order and that hopefully they will respond or come back to view my site and order at a later date. I think that is just good customer relations. Out of the 6, I've actually had 3 people come back and explain what a crappy week they've had and they re-order. I know it's kind of a pain - but that's business for you! |
dmj1218
west Houston, TX
(Zone 9a)
August 10, 2008
11:21 PM Post #5397597
| read posts above KatG--I figured all that out weeks ago.
I don't let it bother me anymore but it is happening once per weekend.
=) |
KatG
Port Charlotte, FL
(Zone 10a)
August 10, 2008
11:24 PM Post #5397609
| You're right Dmj - it's Fridays! People sitting around in the office bored??? hahahaha |
dmj1218
west Houston, TX
(Zone 9a)
August 10, 2008
11:29 PM Post #5397635
| people playing on the computer thinking it all goes away if they don't pay
=) |
Azalea
Jonesboro, GA
(Zone 7b)
August 11, 2008
12:00 AM Post #5397748
| Well, it does all "go Away' if we just cancel them - I just canceled one yesterday. At least we don't have to fool around for a week before we can try to get our listing fee refunded. Of course in the meantime, we probably lost another potential sale. |
dmj1218
west Houston, TX
(Zone 9a)
August 11, 2008
09:15 AM Post #5398739
| its always there on the list in our area, it never goes away
I never had to use ebay so don't know how hard it was to get refunds there--always did well enough on my website where there are no NPB's |
KatG
Port Charlotte, FL
(Zone 10a)
August 16, 2008
12:12 AM Post #5421057
| OMG! dmj! It's Friday isn't it? I'm hoping the new order's I received this afternoon, are just not bored people sitting in their offices killing time! hahaha |
dmj1218
west Houston, TX
(Zone 9a)
August 16, 2008
09:38 AM Post #5421901
| none so far for me this weekend--I just never go to the trouble to produce invoices for MarketPlace sales in advance of payment anymore
=) |
Turtlegaby
Decatur, AL
(Zone 8a)
August 16, 2008
09:53 AM Post #5421966
| I also listed some stuff at the marketplace, but I bought something first to find out how it works. And I need to say, buyers may not be aware of the fact, that they have to log in to DG to see their emails here. I also was assuming the emails would go straight to my IP mailbox. I was a DG passive member for the last 2 years and didn't even know, there is a D-mail box. Once I found it out, I had several old D-mails in it, which I totally missed when they were sent.
Non paying buyers probably don't know how to get in contact with the seller or they are not aware of the D-mail. I don't think, it's intention. The reason why so many non paying bidders are here, is the non existing real email contact.
Just my 2 cents
http://www.Turtlegabys-Tropical-Oasis.com
|
kathy_ann
Judsonia, AR
(Zone 7b)
August 16, 2008
09:56 AM Post #5421974
| I haven't gotten any more NPB but I quit selling on the marketplace also. Temperarily. LOL . I'm thinking of just not selling any more there till I get a BILL.
WE should have gotten one ages ago. |
kathy_ann
Judsonia, AR
(Zone 7b)
August 16, 2008
09:58 AM Post #5421983
| I thought it was against Daves rules to post your web site under your posts like that? Just wondering. |
dmj1218
west Houston, TX
(Zone 9a)
August 16, 2008
10:11 AM Post #5422037
| turtle, read back over the other forums on MarketPlace. we've also had long discussions about this topic (emails to buyers) |
Turtlegaby
Decatur, AL
(Zone 8a)
August 16, 2008
11:35 AM Post #5422436
| Kathy-Ann, I am fairly new to this all here. Where are these rules, I couldn't find any when I looked for them. If you can point it out to me, I will gladly follow the rules.
http://www.Turtlegabys-Tropical-Oasis.com |
ecrane3
Dublin, CA
(Zone 9a)
August 16, 2008
11:44 AM Post #5422466
| Here are the policies--it's rule #9 about self-promotion that Kathy is referring to http://davesgarden.com/aboutus/tos/ |
Turtlegaby
Decatur, AL
(Zone 8a)
August 16, 2008
11:46 AM Post #5422475
| dmj, I apologize for writing something that has already been discussed. But who has time to read pages of endless threads and catch up with several months of posts?
I just read about some sellers who leave negative feedback for non payers, like they were used to at Ebay. The circumstances here are not like Ebay and I think this should be considered, before leaving negatives.
I don't like Nonpayers either, but I would give them credit for not receiving direct emails. As a newbie myself here, I can sympathize with buyers who don't have the understanding how it works.
http://www.Turtlegabys-Tropical-Oasis.com |
dmj1218
west Houston, TX
(Zone 9a)
August 16, 2008
11:54 AM Post #5422502
| turtle--I apologize too, but who has time to answer questions that have already been discussed at length in this very thread
i don't leave negative feedback for any NPB's, I figure they can read and realize the frustration they have caused. I am, however, giving instant positive feedback on good, fast payers--the minute I mark the item as payment received |
Turtlegaby
Decatur, AL
(Zone 8a)
August 16, 2008
01:22 PM Post #5422782
| I am sure, this has been answered already somewhere, so I apologize in advance for asking again. I don't want to steal your time dmj, so maybe someone else can help me out?
I read a little back in the thread and tried to find the feedback option. But I am obviously one of those, who cannot find it. |
ecrane3
Dublin, CA
(Zone 9a)
August 16, 2008
01:47 PM Post #5422870
| You just click on the person's username in any message you have from them (or any post they've made) and you'll see a link to view their feedback or leave feedback. Or if you can't find a message/post, then in the navigation box on the side of the screen there's a link to the member list, you can search for their name there. |
Turtlegaby
Decatur, AL
(Zone 8a)
August 16, 2008
01:57 PM Post #5422911
| thank you ecrane |
pfllh
Prattville, AL
August 16, 2008
10:25 PM Post #5424775
| FYI there is a seller on Marketplace that you have to commit to buy and then he will give you the cost of shipping. For a 4" potted plant it's $8.00 and 2$ for each additional plant.
To me it's wrong to have to commit to get a total cost and then the shipping is high. In this situation, probably people back out when they get all the cost.
A friend emailed him to get the cost before buying as she was onsidering buying 2. She didn't buy with that kind of shipping charge.
Lynn
|
glendalekid
Tuscaloosa, AL
(Zone 7b)
August 16, 2008
11:09 PM Post #5424942
| Lynn,
You friend did the right thing. No matter who you are considering buying from never ever commit without knowing the shipping cost. If the seller won't give that info via e-mail on any other site or d-mail on here on DG before you buy, forget it.
Some seed sites and plant sites also don't give the shipping up front. I usually put a few items in the shopping cart, and then go to see how much they are going to charge for shipping. If it's too high, and sometimes it is, I just zero out the shopping cart.
Karen |
KatG
Port Charlotte, FL
(Zone 10a)
August 17, 2008
02:22 AM Post #5425438
| My products are so heavy and the shipping costs are ridiculous - I give my buyer an option after I've given them the shipping quote. But I do ask that they please send me a DMail if it's not acceptable and they would like to cancel the order. This has been working well!
Kat |
pfllh
Prattville, AL
August 17, 2008
05:09 AM Post #5425513
| I just felt bad as I had recommended she check out the Marketplace as I have been pleased with all the sellers I dealt with The prices and shipping charges were all reasonable. Then the first plant she wants goes sour. PHOOEY !!!
I do trades and it does not cost $8 to ship a 4" potted plant. Priority boxes are free. I can ship a gallon pot for less than that.
Anyway, thank you to those of you that sell all the goodies I can't resist.
Lynn |
gone2seed
Milton, FL
(Zone 8a)
August 17, 2008
10:00 AM Post #5425992
| pfllh,it can easily cost 8.00 to ship a plant from your area to the west coast.It all depends on the distance.I totally agree that nearby shipping doesn't cost that much.Just as an excercise,try running 1 and 1/2 or two pounds through the postal calculator using a west coast zip.Our plants ,in slightly larger pots,often cost 12-13.00 to go to California or Washington.Don't even think about Alaska. |
kathy_ann
Judsonia, AR
(Zone 7b)
August 17, 2008
11:22 AM Post #5426318
| Lynn, I received a plant once Only time I purchased so far ont he market place, I was charged l2.00 for shipping, so wow! I thought it was going to be a nice plant, LOL it was over 5.00 profit on shipping charges. I emailed them about it and they refunded the money, I explained the rules and shipping gouging and they refunded that money to me. That's wrong, someone should report them for shipping gouging, and it's also wrong for us to not know the charges up front. |
pfllh
Prattville, AL
August 17, 2008
11:48 AM Post #5426457
| I understand about distance playing a factor but it's only about a 4 or 5 hour drive from here. I definitely look at the size of plant, the probable weight, and the distance. I trade plants and see the postage.
I don't think it was unreasonable for her not to buy because of the postage cost. She watches what she pays closely as money on trees is not a plant she propagates!!! :O)
I appreciate all the input. Oh, Gone2seed, you are both reasonable on your prices, on target with shipping costs and I'll be back for more brugs when things get better here and time to plant.
Thank you all
Lynn |
gessiegail
Taft, TX
(Zone 9a)
August 17, 2008
11:56 AM Post #5426497
| I have never gotten Lyndon Lyons to give me a price until the plant material has already been shipped. Other vendors I use always give me the shipping cost up front. Once you get used to shipping you can easily give an estimated costs. I just say 5.00 for the first plant and 1.00 for each additional plant. It always comes out right...or right enough...for everyone to be happy.
I accidentally overpaid the shipping charges the other day and the seller wrote me a note saying that she would paypal my account back for the extra money. |
budgielover
Pinellas Park, FL
(Zone 9b)
August 17, 2008
12:23 PM Post #5426609
| Personally, I would not purchase from anyone who does not give shipping costs up front. Anyone who has been shipping for any length of time should be able to give a reasonable calculation of cost. I have on occasion underestimated weight and cost but I have eaten the difference as it was my error. |
gessiegail
Taft, TX
(Zone 9a)
August 19, 2008
07:04 PM Post #5438392
| But...sadly, LL has the best gesneriads of all vendors. (well, maybe not the best at every plant in the gesneriad family) I am starting to wean myself away from them for the very reason you stated. |
budgielover
Pinellas Park, FL
(Zone 9b)
August 20, 2008
02:24 AM Post #5440203
| Actually, checking LL's site, they do give a shipping page with shipping charges depending on location and amount of plants shipped. |
