| Author | Content |
pestee42
Molino, FL
(Zone 8b)
July 11, 2008
05:15 PM Post #5242813
| I made an order and paid by Pay_Pal on July 2nd. The seller sent me a D-mail, also on July 2nd, saying they got the payment and would D-mail me when it was shipped. I sent another D-mail to them last night, the 10th, asking if they have forgotten me. Still nothing. I'm I being impatient? What should I do? |
ecrane3
Dublin, CA
(Zone 9a)
July 11, 2008
05:28 PM Post #5242898
| Ideally the seller would communicate the shipping timeframe to you either in the ad or in the dmail followups. There could be a number of factors that could cause a delay on shipping (hot weather, vacations, lots of other orders ahead of yours to fill, etc) but they ought to communicate that to you if it's going to be a few weeks before it ships. I'd wait and see how they respond to your dmail--not everyone is on here every single day, and even if they are, if you sent the message last night after they were already logged off for the night and then they have a day job that they had to be at today, they may not have been on here since you sent your message so I wouldn't worry that you haven't received a response yet. |
pestee42
Molino, FL
(Zone 8b)
July 11, 2008
09:30 PM Post #5244124
| OK. Maybe It's just me being impatient. My first and only other experience with Marketplace was so wonderful and FAST. I'll wait and see what happens. |
podster
Deep East Texas, TX
(Zone 8a)
July 12, 2008
06:56 AM Post #5245562
| Pestee42 ~ was your paypal done by echeck? or credit card? Mine are echecks drafting from my personal checking account and it does take a bit longer for an echeck to clear. Then, the seller usually waits till paypal sends a completion notice of the transfer. If yours was on credit card the seller is dragging feet. Have your heard from them yet? pod |
pestee42
Molino, FL
(Zone 8b)
July 12, 2008
08:20 AM Post #5245746
| Hey pod, It was credit card. I haven't heard anything. |
podster
Deep East Texas, TX
(Zone 8a)
July 12, 2008
09:07 AM Post #5245925
| I'd be jumping up & down too. Try dmailing again maybe??? |
ecrane3
Dublin, CA
(Zone 9a)
July 12, 2008
11:04 AM Post #5246428
| With last weekend being a holiday weekend maybe they were out of town for a few extra days or had out of town guests or something so I'd be inclined to cut them some slack for the moment. You ordered it on a Wednesday, and that's really too late in the week to ship something, most people try and ship plants early in the week so that it doesn't wind up in transit over a weekend. And if they were gone for a few days for the holiday, they may have missed the chance to ship it early this week which would mean it would have to go out next week. Or maybe they've gotten a lot of orders in and can only get so many shipped out per week. Mail order nurseries frequently take several weeks if not longer to get orders out during their busy season, so if a seller happened to sell a lot of things all around the same time they might not be able to get them out all at once (particularly if they work full time or something). So I don't necessarily think it's unreasonable that you haven't got your plant yet, there are lots of good reasons why that could be, although I do think the seller should have let you know an estimated shipping date. The other thing you might check if you haven't already is when they joined DG...are they a subscriber who's been around for a while, or is this someone who just signed up a couple weeks ago? If they've been around for a while I suspect they'll come through for you eventually, if they just signed up then maybe your chances are a little less but I'd still give them a day or two to respond to your dmail before you get too worried, particularly if they're not a subscriber, they may not log on every day. |
gessiegail
Taft, TX
(Zone 9a)
July 12, 2008
11:24 AM Post #5246502
| I have only sold on DG twice but I told them in my first correspondence that I wouldn't be shipping until the following Monday...so no one was upset. That seller needs to communicate better. |
pestee42
Molino, FL
(Zone 8b)
July 12, 2008
04:50 PM Post #5248012
| Well I checked and they have belonged for 10 months. I'll wait a couple of days and D-mail again. I wish they would at least answer my mail and say "I haven't forgotten you" or something. |
ecrane3
Dublin, CA
(Zone 9a)
July 12, 2008
05:33 PM Post #5248256
| Do they have any feedback from previous items that they've sold? |
pestee42
Molino, FL
(Zone 8b)
July 13, 2008
06:45 AM Post #5250646
| ecrane, Yes they had 32 positives and 3 negatives in the last 6 months.
|
ecrane3
Dublin, CA
(Zone 9a)
July 13, 2008
11:48 AM Post #5251636
| If they've got 32 positives and only 3 negatives then I think you've got a pretty good chance that you'll get your plants (make sure the comments are about sales though or at least trades, not just people saying "so and so is so nice and helpful"). Could be they just didn't think of letting customers know what their estimated time frame for shipping was, sellers are on a learning curve too with this whole thing. So I'd still have hope, although if it gets into next week and you've still had no response to your dmail I'd probably contact admins--if they don't check in here, then in 48 hrs they will get an email in their regular email telling them they have a dmail waiting for them here so that should trigger them to come back and follow up. To me it's not a huge problem if they ship your plants a bit later than you'd hoped as long as they communicate with you about it, but if they won't respond to your dmail then you need to look out for your own best interests! |
pestee42
Molino, FL
(Zone 8b)
July 13, 2008
12:23 PM Post #5251769
| I understand things happen and that's fine but I don't see why they haven't answered me when I D-mailed them on Thursday. It's been 11 days since I paid and three days since I sent the D-mailed they could at least say something.
Thanks for your suggestion. I'll do that if they don't answer me in a few more days. Although it's hard for me to imagine if someone is selling something that they wouldn't check on it at least every couple of days. |
gardengirl1960
Seabrook, TX
(Zone 9a)
July 13, 2008
01:29 PM Post #5252131
| I can see why you are nervous about it. Communication is very important to customers. It is important to let people know when it is shipped and if there is a delay etc.
The reason I like to know when a plant will be shipped is because I know that plants come in quite stressed. I have to get everything ready and plan for their new home.
About 3 or more years ago I order 2 pricey plants that I was very excited to get. I simply asked when it will be shipped? Nothing... No email back to me. It turned out it did not take that long to get but a simple email back to me would of been nice:)
Well I did get the plants and they looked very nice but they were a surprise since there was not a thank you or a shipping date.
I do understand sometimes that people do not get our emails or we can not always get theirs with some spam blockers(esp. from companies)
|
Azalea
Jonesboro, GA
(Zone 7b)
July 13, 2008
02:46 PM Post #5252567
| I am a seller and was out of town the week of the 4th, I did have my laptop with me but still was very busy that week and did not have much "puter" time. Everyone may not have a laptop with them.
Then after we got home last week, my DD is ill and needed me to come and stay with her for the week - 66 miles from home. I did, but came home over this past week end, I hope to get every thing packed tonight to ship so I can go to her place tomorrow again for a few days, My laptop kept losing the connection at her house, so it was hard for me to keep up communications.
Today it is raining hard here ( thank goodness), but it will be difficult to get out and get all the plants pulled to ship tomorrow if it doesn't stop soon. Stuff happens, but I agree, you should have heard something from the seller by now. Consider where they live, did they get flooded out, midwest? Burned out CA.? They could be sick, car wreck?? Computer in the shop?? I would keep emailing, surely you will hear something soon. Good luck. |
twiggybuds
Moss Point, MS
(Zone 8b)
July 13, 2008
05:51 PM Post #5253440
| The first week of the Marketplace I had some good sales. I had 2 paid orders for multiple items. I was in a car accident and managed to get out a form dmail that there would be a delay. I expected to be seriously stove up for a week or so. Then I had a fall due to pain, lack of sleep and general stupidity which resulted in a broken femor and a cracked knee on the other leg. I was in the hospital and then a nursing home for some therapy, no computer for almost a month.
Understandably, my buyers thought they'd been ripped off. Dave had blacklisted me, canceled pending sales and paypal was investigating. My feedback was horrible. All the terrible things I'd worried about came true.
However, I made those 2 buyers happy customers and it was a very pressing priority. They got gifts and profuse apologies. They were able to edit the feedback, call off paypal and tell Dave that all was well.
My point is that you do have options when you feel cheated. If the seller later fulfills his obligations to your satisfaction, you can fix it with no harm done. We don't need bad sellers or buyers here so we all need to make sure our actions are honest and appropriate to preserve this wonderful new market.
|
pestee42
Molino, FL
(Zone 8b)
July 14, 2008
09:15 PM Post #5260080
| Wow! What bad luck. Hope you both are doing Ok now. I know things happen. I haven't done anything yet, other than complain here. LOL So I'll wait a little longer and see what happens. |
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 18, 2008
12:56 AM Post #5277907
| pestee42,
Have you heard from your seller yet? If not, is there a way that someone from Admin can call her and check or can you make an inquiry through PayPal?
Karen
|
pestee42
Molino, FL
(Zone 8b)
July 18, 2008
09:19 AM Post #5278862
| Hi, Yes, I heard from them on the 15th saying they had a loss of a couple in their community. So I told them I was sorry to hear that. Now just waiting. Thanks for asking. |
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 18, 2008
10:18 AM Post #5279105
| Good to hear it's moving along now again.
Karen
|
pestee42
Molino, FL
(Zone 8b)
July 24, 2008
02:48 PM Post #5313126
| Update, My plants arrived today. I was supposed to receive an e-mail when they shipped but didn't. I planted them in pots immediately. Hopefully they will live. Crepe myrtles are usually pretty tough. They look like they were dug a long time ago and have just a small amount of new growth that is almost white. That tells me that new growth hasn't seen any sun. They should have been ashamed to send a plant looking like that. Here is a pic. 
Click the image for an enlarged view.
|
Azalea
Jonesboro, GA
(Zone 7b)
July 24, 2008
03:02 PM Post #5313198
| Oh my, they do look sad - but if the roots are good, and you give them enough TLC, they should revive. I would soak the roots in water awhile before planting. |
pestee42
Molino, FL
(Zone 8b)
July 24, 2008
03:06 PM Post #5313219
| I already planted them in the pots. They came bare root. They were in that gel stuff and wet newspaper. Hopefully they will live. |
pfllh
Prattville, AL
July 24, 2008
03:46 PM Post #5313418
| With them being woody, cut about an inch off the tips and see if any green. If not, that part is dead. The new growth is not healthy with the leaves that light of color.
I'd write them after the cutting and send them a pic of what you received. Those are not healthy plants and hopefully they will replace.
I live in Alabama and have a lot of babies that the birds plant for me. What color did you want? I have pink white and one white and pink. I buy what I like and didn't label but you are welcome to some if you want them.
Lynn |
ecrane3
Dublin, CA
(Zone 9a)
July 24, 2008
09:22 PM Post #5315254
| Those do not look good, I would definitely see if you can get your money back. Even if you can nurse them along and get them to recover, nobody should be selling plants in that condition. I understand this person had some family issues to deal with and maybe in the process of dealing with that the plants got a bit neglected, but they should have told you that the plants were no longer in fit condition to ship and offered you your money back rather than sending these. |
pestee42
Molino, FL
(Zone 8b)
July 24, 2008
11:26 PM Post #5316031
| pfllh, I had to leave for a while. Tomorrow I'll trim some and check for life.
They are supposed to be red. I have pink and lilac and my mom is going to give me a white. I sure appreciate your offer though.
ecrane, I will send them a picture. I'm not too hopeful what they will do because their communication hasn't been too good. But we'll see.
Thanks guys
|
pestee42
Molino, FL
(Zone 8b)
July 25, 2008
01:30 PM Post #5318386
| I received a D-mail today saying my order had shipped. I replied that I got them yesterday and sent a picture of their sorry shape.
I trimmed them today and most of the upper limbs are dead. |
gessiegail
Taft, TX
(Zone 9a)
July 26, 2008
09:18 PM Post #5324829
| Nope, that is a 'no go' as far as I am concerned. They should have offered your money back, so don't be embarrassed to ask for it back. |
pestee42
Molino, FL
(Zone 8b)
July 28, 2008
01:53 PM Post #5333009
| Thanks gessiegall, I received a reply to my picture saying, basically that the leaves had been stripped back and they were not dead and if I would follow instructions they would be fine.
I told them I knew they weren't completely dead but they were partially dead and had I known what shape they would be in I wouldn't have bought them.
I sure won't buy from them again. |
gessiegail
Taft, TX
(Zone 9a)
July 28, 2008
10:45 PM Post #5336013
| I always get my finger nail going and scrape the wood to see how alive it is??? |
pfllh
Prattville, AL
July 29, 2008
01:12 AM Post #5336542
| What was the plant description as to the height of the plant? Can you still look at the descripton? How was it described overall. I realize they said "a couple in the community had passed". They may have been very close to them, I don't know.
These are not healthy plants. These are clearance items you cut way back and make more of a bush than a tree and maybe pay $1 for them at a box store.
If you are going to drop the matter, you need to do some things to the plants. First take the palm ofyour hand and hit each side of the pot to loosen it and take the plant out of the pot to see how rootbound. If OK, put back in the pot. If rootbound, I'd repot in a larger pot with some good soil. You need to cut back more on the small branches. For example, the pot on the far left with the green tag, in the pic is a Y on the right side. cut that Y to where you only have about 2" above the Y and see if still green. Cut the other branches the same where you have shaped it where the height is about the same. Do all the plants like this. Water them real good. Now take a container with no holes and the side is about 6" tall that the pots will fit in. Put a couple inches of water in the container. Set the pots in the water and place it in an area with only filtered light, not direct sun. You can add some miracle grow to the water in the container. After about 3 or 4 days, you can transplant but I usually wait till I have plenty of new growth on the plant.
Basically, you are bringing the plant to life. I've even dug up good sized ones and put them in a trash can with water and then transplant after a couple of days. You just can't leave them in just water too long as the root system will be weak.
Sorry about writing a book. I still think they should send new plants and a way you could provide Dave wit a pic and the email/dmails. Selling poor quality plants to me is about as bad as people not paying. Something should be able to be done if they don't correct the problem to protect other buyers.
Lynn |
Dutchlady1
Naples, FL
(Zone 10a)
July 29, 2008
05:52 AM Post #5336809
| Be sure to also post in the Garden Watchdog! |
ecrane3
Dublin, CA
(Zone 9a)
July 29, 2008
10:27 AM Post #5337844
| I don't know if this person was a vendor, probably leaving feedback under the person's username is the best way to go. I would definitely leave the negative feedback--in my mind the initial delay on shipping/communication is excusable because of the situation with losing someone they were close to, but shipping poor quality plants and not making things right is unacceptable. I have also never heard of people stripping leaves off of plants to ship them, anything I've ever ordered from mail order nurseries has come complete with all its leaves! Sometimes they'll try and get most of the dirt off the rootball to save on shipping, but I can't think of a reason to take the leaves off unless they were half dead or had a fungus or something and you were trying to pull something over on the buyer. |
pestee42
Molino, FL
(Zone 8b)
July 29, 2008
03:13 PM Post #5339127
| I can still see the description. It says freshly dug 1 to 2 feet. I planted them in the pots. I got a response saying they don't understand why I'm not happy they only send the best. I know that leaves can/will fall off or wilt during transport but much of the top was dead as it just snapped off. It's hard to believe they were freshly dug. Anyway this is starting to make me feel bad. |
