| Author | Content |
kathy_ann
Judsonia, AR
(Zone 7b)
July 13, 2008
02:19 PM Post #5252417
| I have changed all my sales to list that ifyou are new , you must come back here to daves garden to view your invoice and pay from here. Dispite everyone of my sales saying that.
I have been flooded with new dave members Not paying up.
I have started to leave negative feedback because of this, because they read it right on my sales that they must come back here to view their invoices.
This is becoming a royal pain in my Butt. and I'm sure it is for everybody else who sells here on daves garden.
Im not sure what else to do about it, because some of them have never come back here to daves after purchasing their item.
Dispite their emails from daves garden telling them they have unviewed dmails here.
I bragged before on another thread that I've been blessed, with all my buyers paying up right away, well, I am being punished for that now. I've had 3 in a row now that have never come back here yet after purchasing. one has just purchased, so I'm giving her more time. I have already left negative feedback for the other two and will retract that if things work out.
|
threegardeners
North Augusta, ON
(Zone 5a)
July 13, 2008
02:22 PM Post #5252431
| How long do you give them? |
gardengirl1960
Seabrook, TX
(Zone 9a)
July 13, 2008
02:35 PM Post #5252490
| I haven't had that problem but I would love a future option that allows us to get a email anytime we get a d-mail. That would be a wonderful feature! |
kathy_ann
Judsonia, AR
(Zone 7b)
July 13, 2008
02:36 PM Post #5252495
| OH I don't know, probably 2 weeks on the ones I left negative feedback on, it shouldn't matter. if they read the sales pages, it says it plain as day come back here for your invoice at the bottom of everyone of my sales. and also that paypal payments are due within 24 hrs. the 2 I left neg feedback for, have never ever been back to check their dmails.
I won't wait so long next time to leave it. If they can't follow the rules of each sale page, then they don't need to be joining up and buying.
sorry if that's rude. but gosh, it's plain as day there, If your new to daves, you have to come back here to check your dmails for your invoices. You won't be getting a personal email.
Yes it's a problem, and it's aggrivating to say the least.
|
kathy_ann
Judsonia, AR
(Zone 7b)
July 13, 2008
02:38 PM Post #5252505
| LOL I haven't had that problem either till I posted that I haven't had that problem LOL then I get that problem all at once. BAM!
|
gardengirl1960
Seabrook, TX
(Zone 9a)
July 13, 2008
02:40 PM Post #5252519
| Here is another idea- If you request their email address on the ad you can send them a paypal invoice that way they won't forget:)
Maybe that will work? |
threegardeners
North Augusta, ON
(Zone 5a)
July 13, 2008
02:42 PM Post #5252533
| I just thought of something.
A while back I tried to e-mail something to someone from DG and it got caught in their spam blocker. I'll bet donuts to dollars that is what is happening. DG sends them an e-mail reminding them they have d-mail, but they ain't getting it!!!
No excuse, I know, when you mention they have to come back here...but still... |
kathy_ann
Judsonia, AR
(Zone 7b)
July 13, 2008
02:43 PM Post #5252546
| Yeah that might work, I'd have to go back through um say 90 plant sales and edit everyone of them, last time I did that it took me 3 hours on dial up.
I suppose I could do that next time I get a spare 3 hours . I thought about asking them for their email address also so an invoice could be sent directly to their personal email address. but gosh, theirnot answering their emails that come directly from daves letting them know they have unviewed dmails here on daves. so why would they answer mine? |
kathy_ann
Judsonia, AR
(Zone 7b)
July 13, 2008
02:45 PM Post #5252558
| your right, no excuses. they know the details of getting their payment. They just plain refuse to follow through, Ok, You know i'm upset about this. I sell on ebay too and get non paying bidders there too. I should be use to this. |
ecrane3
Dublin, CA
(Zone 9a)
July 13, 2008
04:19 PM Post #5252980
| Hopefully Dave will come up with a good fix, but until then if I were selling, I'd do just what you've done in terms of putting the notice on the listing that they need to come back here to complete the transaction, and then I'd also say that if they haven't completed the transaction or contacted me to make other arrangements within 3 days (or whatever timeframe you want to pick) I will cancel the order. 48 hours after you send them a dmail with payment instructions, they'll get an email notification that they have a dmail, so giving them 3 days gives them an extra day after they get that email notification to get themselves back here, so I feel that's more than fair since you also told them they'd have to come back here anyway. I haven't sold anything yet so I don't know how complex it is to cancel a sale, but I'm sure it's got to be easier than trying to chase people around for weeks. |
Dutchlady1
Naples, FL
(Zone 10a)
July 13, 2008
04:31 PM Post #5253028
| Man I wish I had 90 plant sales... |
threegardeners
North Augusta, ON
(Zone 5a)
July 13, 2008
04:38 PM Post #5253072
| LOL
Me too!!!
I was tickled with my 2 sales... |
dmj1218
west Houston, TX
(Zone 9a)
July 17, 2008
11:49 PM Post #5277624
| I told you before I was having this problem--but I'm not now, perhaps they are reading all this? I just changed my policy that I'm not selling hot selling items on my website over here any longer, where if I have any more NPB's its not going to be a hassle or fray my nerves.
I put a blurb on the bottom of the adds that I will no longer hold items beyond 24 hours.
I am now quickly giving positive feedback to those who pay promptly. I figure that's the most helpful to other sellers. If you see no feedback at all--take it as a sign.
Debbie |
gordo
Gulfport, FL
(Zone 9b)
July 18, 2008
02:36 AM Post #5278134
| I suppose the best thing to do is to place an email entry box just above the address entry on the billing form. I've had some folks send their address without a name.
It could be:
___________________________
Email I___________________________I
__________________________________
Name I__________________________________I
________________________________
Address I________________________________I
_______________ ________________
City I_______________IState I________________I
_____________
Zipcode:I_____________I
More of a form type thing
|
dmj1218
west Houston, TX
(Zone 9a)
July 18, 2008
02:38 AM Post #5278135
| always thinking there gordo--amazingly well too at this hour
;) |
mittsy
Space Coast, FL
(Zone 11)
July 18, 2008
02:46 AM Post #5278149
| I's not just in the sales area, but also in the trades area. I have been shipping for postage and have been stiffed three times in the last two weeks. I hate to ask for payment up front but can't afford to absorb the postal costs. I'd like to know if others are having this problem.
Mittsy |
pfllh
Prattville, AL
July 18, 2008
04:59 AM Post #5278285
| Mittsy, as always a buyer or trader with Sasbe or sending postage amounts, I have always had to send my part before I get the plant(s) or seeds. That only made sense to me. I don't see any reason you should mail before you receive the postage amount before you send.
Kathy, I'm going to show my ignorance but here goes. The first time I saw reference to "dmail", I thought it meant direct mail. I was new and maybe that's what they are thinking - a followup email directly to them with an invoice as ebay does.
I know this is new for many and still a lot to be worked out. I also know that probably they don't read the whole thing and just buy and sit back to be notified even if you give them instructions.
I sure hope this doesn't ruin things for those of us that do pay.
Lynn |
kathy_ann
Judsonia, AR
(Zone 7b)
July 18, 2008
11:17 AM Post #5279541
| I understand what your saying Lynn, Dmails are hard to figure out, what they actually are. I stil haven't heard a word from my 3 non paying buyers, and one was 2 months ago. they've been sent word through regular email to come back here. Dmails show up on your home page at the very top, it's easy enough to see that there is a message up there waiting for you.
I haven't had any more npb as of yet. |
KatG
Port Charlotte, FL
(Zone 10a)
July 18, 2008
01:57 PM Post #5280444
| I've had this problem now 3 times myself. However, I'll wait a couple of weeks and then send a cancellation D-Mail. Amazingly enough, one of these new members came back and bought - looks like the Email from Daves saying they had D-Mail, got lost in their Junk folder! |
gordo
Gulfport, FL
(Zone 9b)
July 18, 2008
03:10 PM Post #5280910
| Still working out bugs. I'm sure the dust will settle when buyers realize there's a protocol in place.
I'm seeing many of the problems confronted by first time sellers as pretty much what I went through when I first began.
Hang in there. Experience is a good teacher.
In time, you'll be giving advice to other new sellers.
This is a great place to pick up information from seasoned sellers and newbies alike.
I learn something new every day.
Have fun!
;-) |
KatG
Port Charlotte, FL
(Zone 10a)
July 19, 2008
01:00 AM Post #5283547
| Thank-you Gordo: To me it's not a crisis that people cancel, and the last thing I'm going to do is leave negative feedback on them. It's kind of different for me though as I'm not dealing with a lot of items. And like I mentioned before, people I've cancelled have come back. I'm so new to this and I am so enjoying it. I've lost a few sales because of the heavy items I sell and shipping is crazy but there is nothing like getting a note back that say's - I am so thrilled with my purchase and the care you took packing it!
With new members just signing up to buy...I've just put a note on most of my products that they have to check back into Daves Garden to recieve a purchase confirmation. Seems to be working fine now.
I took eveybodies advice also from another thread and signed up for UPS shipping through paypal. Although they specify Ebay members it's also very ambiguous to include people receiving payments through Paypal. Hopefully there will be a discount in shipping costs.
Thank-you for all your good ideas!
Kat
(Plants, Jewelery, Cocktails and Dog NOT included! haha)
Click the image for an enlarged view.
|
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 22, 2008
12:09 PM Post #5301842
| One thing about NPBs (non-paying buyers) that did occur to me the other day. I wonder if they are shopping impulsively and then regretting it or realizing they can't really afford it or found something else they would rather have. Possibly if we had a "watch list" set up for buyers to use it might eliminate some of the NPB activity.
A "watch list" feature might also stimulate additional sales as well by allowing the buyer to narrow down his or her choices once they are saved on the watch list. Sort of a way for a buyer to get his or her thinking "organized" with what's available.
Karen
|
dmj1218
west Houston, TX
(Zone 9a)
July 22, 2008
12:27 PM Post #5301922
| good glendalekid--that first paragraph is what I've thought all along--also with a healthy dose of just playing around.
maybe they think its like a shopping cart that never really goes thru to completion until you actually pay--and its erased when you go away |
kathy_ann
Judsonia, AR
(Zone 7b)
July 22, 2008
12:28 PM Post #5301926
| No their just not coming back here to view their invoices. They don't read all of the sale pages telling them to do just this.
I just got another NPB brand new to daves |
dmj1218
west Houston, TX
(Zone 9a)
July 22, 2008
12:31 PM Post #5301937
| yes they are--they suddenly responded within an hour or two once canceled with me , ignoring multiple other dmail reminders
they finally said--
1. I forgot about it
2. it won't grow in my zone
3. and the third never responded, period |
kathy_ann
Judsonia, AR
(Zone 7b)
July 22, 2008
12:32 PM Post #5301938
| Why are all the Non paying buyers new to daves? Ha/ this tells me they don't know the protocal and they don't read all of the sale pages that may have that bit of info that says" please come back here to daves to check your personal messages you must come back here to pay for your orders. They don't understand what's gong on , their just new is all. Their too busy thinking this is just like ebay.
and it won't change for a long time.
|
dmj1218
west Houston, TX
(Zone 9a)
July 22, 2008
12:33 PM Post #5301947
| all 3 of mine were brand new too--2 out of 3 suddenly responded when order canceled |
kathy_ann
Judsonia, AR
(Zone 7b)
July 22, 2008
12:36 PM Post #5301960
| well, none of mine have ever been back to daves. I'm really getting frustrated, at wondering every time I get an order if this person is new and knows to come back here to view their invoice, Now I find myself going to their page to see if their new to daves.
If I get a few more. I'm not going to sell her any longer. cause It's just not worth the aggrivation, I'll go back to selling on the classified section and ebay |
kathy_ann
Judsonia, AR
(Zone 7b)
July 22, 2008
12:48 PM Post #5302037
| Ok, I didn't mean that. was just aggrivated. sorry I love the marketplace, I am frustrated with all the newcomers that don't follow their instructions |
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 22, 2008
12:58 PM Post #5302082
| dmj1218,
I hadn't thought of the shopping cart angle -- but that sure could be part of it. I really do think a watch list might help eliminate some of the "buy now, regret later" syndrome, too.
kathy_ann,
Some people just DON'T read. You think they would especially someone new, but they don't. On my eBay listings, I clearly state that I combine shipping and what it will be -- frequently get e-mails asking about combined shipping and how much, etc.
I also state clearly that I ONLY ship to U.S. addresses -- again, I continue to get inquiries from Canada, Australia, England, Germany, France, Saudi Arabia, Africa, even some places I've never heard of - how much to ship to this or that overseas address. They just DON'T read. The instructions here to return for their invoice is just one more thing for them NOT to read.
I don't know a cure for this. Wish I did. Stating clearly your terms and conditions of sale is really all you can do. It is terribly frustrating, however. I think we all can understand your aggravation with this. I know I sure do.
KatG,
If your buyer pays through PayPal, you should get the same reduced shipping price, whether it came through eBay or not. I've not used UPS, so I am unfamiliar with their rates, but the USPS reduced shipping rates are the same as long as the buyer used PayPal to pay.
If the buyer didn't use PayPal and it wasn't purchased through eBay, then I cannot print a shipping label from PayPal. Priority or First Class can be printed from the USPS site itself, but Media Mail would have to be purchased directly at the post office with no discount. Do I accept checks and MOs and pay the extra at the post office, do I limit to PayPal only, or do I ship everything Priority Mail/First Class Mail? This is the question I haven't yet answered for myself.
I could sign up for another shipping service where I could get the same reduced price for Media Mail, Endicia, for example. But that is another $15.99/mo, and I doubt that the number of checks/MOs would warrant that.
Karen
|
Azalea
Jonesboro, GA
(Zone 7b)
July 22, 2008
01:12 PM Post #5302134
| I think all live plants should be ship Priority or whatever UPS says 2-3 day delivery. Otherwise, it could be a week or more. Even Priority is no guarantee, but at least I feel I have done my part. I had a couple of them take up to 12 days, but they were misdirected to the wrong towns. Stll no way to insure or collect on dead plants because the PO will not insure perishable items. |
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 22, 2008
01:16 PM Post #5302147
| Azalea,
I certainly agree with you on shipping live plants with as short a delay as possible. But do people really want to pay Priority or First Class for a gardening or herb book? That's my dilemma.
Karen |
kathy_ann
Judsonia, AR
(Zone 7b)
July 22, 2008
01:23 PM Post #5302180
| LOL your right, I have the same troubles at ebay with folks not reading. |
Azalea
Jonesboro, GA
(Zone 7b)
July 22, 2008
02:48 PM Post #5302567
| karen, You can use the Book rate for books, much cheaper. |
Marylyn_TX
Houston, TX
(Zone 9a)
July 22, 2008
03:10 PM Post #5302662
| Karen, they just started letting us make USPS shipping labels through PayPal even if the person didn't pay with PP. Look for the "batch shipping" link on the PayPal page. I was extremely happy when I figured that out!  |
glendalekid
Tuscaloosa, AL
(Zone 7b)
July 22, 2008
04:14 PM Post #5302971
| Azalea,
I use the book rate all the time through PayPal, but I was told by a PayPal customer service person that if the purchase was not on eBay or if the payment was not made through PayPal I could not print the label and postage on PayPal. The USPS Click-n-Ship cannot be used for Media Mail at all, which I find rather annoying. I will check out Marylyn's suggestion.
Marylyn_TX,
Thanks for the info. I'll check it out immediately. If I can do that, it will sure solve a huge problem for me.
Karen
|
gardengirl1960
Seabrook, TX
(Zone 9a)
July 24, 2008
06:06 PM Post #5314182
| Marylyn- Could you help me I was looking for the batch shipping on Paypal but did not find it...
I always thought I could only use the PayPal shipping for just paypal orders that is why I pay for another service also...
I must be missing it?
|
Marylyn_TX
Houston, TX
(Zone 9a)
July 24, 2008
06:19 PM Post #5314242
| Hmm.. When I log into PayPal and go to my "My Summary" page, there is a link for it at the top of the menu on the left. Here's a screen shot... 
Click the image for an enlarged view.
|
Marylyn_TX
Houston, TX
(Zone 9a)
July 24, 2008
06:19 PM Post #5314247
| Does that help? |
gardengirl1960
Seabrook, TX
(Zone 9a)
July 24, 2008
07:29 PM Post #5314611
| Thanks so much! I did see that but did not know that is what it was. |
gapeahen
Donna in Douglas, GA
(Zone 8b)
July 27, 2008
01:24 AM Post #5325811
| On a good note!
A non member just sign up after recieving there first order from our Marketplace!! I told them a membership with Dave's would be the best 20 bucks they've every spent!! They couldn't resist joining after I did my sell pitch!!
Membership drive anyone???
Donna |
kathy_ann
Judsonia, AR
(Zone 7b)
July 27, 2008
09:46 AM Post #5326683
| LOL that's good, while i'm still checking out every person that buys to see if their new comers LOL just had one a few days ago spend 30 and still not back to daves yet. ARGH!!
|
dmj1218
west Houston, TX
(Zone 9a)
July 27, 2008
10:29 AM Post #5326919
| got one NPB this weekend--you can always tell when its Friday
;) |
buggycrazy
Lebanon, OR
(Zone 7b)
August 26, 2008
06:02 PM Post #5471342
| d----r has placed this order on Jul 29, 2008
I am still waiting for payment on this one, as known from many bitter experiences on Feebay non-communicating buyers = nonpaying buyers and I have changed my policy to they now have 24 hours to respond or orders are cancelled, and I will not make the mistake of relisting the item again for them, or changing feedback. I have spent $10.00 worth of time on a $2.00 order. Supposedly she ordered Clivia seeds from someone else, anyone out thee still waiting for payment like me? |
Turtlegaby
Decatur, AL
(Zone 8a)
August 30, 2008
03:48 PM Post #5487746
| I just got 2 orders from Newbies today myself. I am almost expecting them to be Non payers.
Regarding the Paypal shipping labels, you can print everything from Paypal, no matter if sold at Ebay or what shipment method it is.
Here is a link from Paypal. I have saved this link years ago, because they banned the link long ago. But it still works.
[HYPERLINK@www.paypal.com]
Just save it in your favorites that you have it always handy. |
glendalekid
Tuscaloosa, AL
(Zone 7b)
August 30, 2008
05:15 PM Post #5488034
| Cool! Thanks for the link!
Karen
|
Turtlegaby
Decatur, AL
(Zone 8a)
September 01, 2008
08:24 AM Post #5493417
| You are welcome, Karen!
As I expected, the 2 Newbies didn't pay yet and no contact.
This is extremely frustrating! |
glendalekid
Tuscaloosa, AL
(Zone 7b)
September 01, 2008
09:52 AM Post #5493651
| From the discussions, there does appear to be a high percentage of NPBs. I wonder if it is impulse buying because there is no "watch" list. On eBay I get maybe 4-6 a year. Usually they are newbies. I had a long-time customer that became an NPB -- looking at her record where suddenly she was NPB with other sellers at the same time, I know something very bad happened there.
Karen |
dmj1218
west Houston, TX
(Zone 9a)
September 01, 2008
10:05 AM Post #5493697
| I haven't had in NPB's in a long time.
=) |
buggycrazy
Lebanon, OR
(Zone 7b)
September 01, 2008
10:53 AM Post #5493874
| After feebay made me a power seller years ago I had 50% slow and non payers on that site, yahoo was worse (those were also reg. on feebay), lots of fraud and no seller protection, I killed or let most of the perennials die and quit feebay and its total lack of seller protection.
I will no longer allow buyers to rebuy once I have cancelled the sale, I did it for one here and it still took many emails and nearly 4 weeks to be paid. All that for a $2.00 item! |
Turtlegaby
Decatur, AL
(Zone 8a)
September 01, 2008
11:27 AM Post #5494007
| How will you prevent non payers to buy again from you? There is no BBL here.
I got the 3rd newbie today and already know they won't pay.
The biggest problem is that people don't receive any emails other than dmail.
I don't think that all these people are non payers. They just don't know how to get in contact with the seller. And we all know how much of a description buyers usually read, don't we? |
buggycrazy
Lebanon, OR
(Zone 7b)
September 03, 2008
12:12 AM Post #5501440
| BUYERS CAN READ!!!!?????
that is news |
Turtlegaby
Decatur, AL
(Zone 8a)
September 03, 2008
10:43 AM Post #5502563
| At the beginning I thought I wouldn't leave negative feedback for Non payers, because it can be very confusing for the buyer to not receive any email notifications other than through dmail. But as time goes by and my Non paying buyer list grows, I have changed my mind regarding the feedback. I think every seller should immediately know that a buyer is a non payer, no matter for what reason.
It will help the future sellers to quickly cancel the order and not waste any time to look every day, if a payment has been made.
I will however just say "did not pay" after a week of non received payment and keep it factual. |
kathy_ann
Judsonia, AR
(Zone 7b)
September 03, 2008
10:47 AM Post #5502588
| On a brighter note, I just finished a sale with a new member, and she was very concerned abou t doing it right, even gave me her email address and phone number.
It was a smooth transaction,
BTW she's been reading these threads, and they are helping . is why she wanted to get it right.
So , maybe the point is hopefully getting across. I stopped selling for a while, needed a break, but am starting to sell some things again, and refrased my pages to that the FIRST thing the buyer reads is that info they need to come back to daves to receive their invoices and to dmail me through checkout with their email address if they want a copy of the invoice sent to their email address.
I use to have it at the end of the page, now it's the first thing they read.
|
Turtlegaby
Decatur, AL
(Zone 8a)
September 03, 2008
11:20 AM Post #5502735
| I am not so sure any more, if this will help at all. When buyers purchase something on an other site, they also need to log in to that site to complete a purchase. Yes, they get private emails, but honestly where is the difference? When they log into DG, the first thing they see at the top is 'You have dmail'. Only a blind person could not see this.
When I buy something at Ebay, I also need to log in to complete the transaction and to communicate with the seller.
People who bought something here and never log in again, didn't buy the stuff with a serious intention in the first place. |
Turtlegaby
Decatur, AL
(Zone 8a)
September 12, 2008
10:22 PM Post #5544972
| I just had a buyer who signed up tomorrow, September 13 2008.
How is that possible?
I bet this will be a Non payer also. |
ecrane3
Dublin, CA
(Zone 9a)
September 12, 2008
11:29 PM Post #5545250
| The time they signed up is probably a bug of some sort--I've seen occasional things like articles for the next day showing up the evening before and journal default dates being a day ahead, so there's some weird stuff like that which happens occasionally. |
buggycrazy
Lebanon, OR
(Zone 7b)
September 27, 2008
08:12 PM Post #5607360
| I have canceled all my marketplace listings until the end of fall bulb season (when the website orders are all dug and shipped) and I have nothing better to do, I hope by then there is some better method of communicating with buyers. |
gessiegail
Taft, TX
(Zone 9a)
October 03, 2008
10:07 PM Post #5631156
| If we expect our buyers to buy from us and they read this thread, no wonder they don't back around. I have had to take people by the hand and walk them through every step with a smile on my face. That is why I like DG Marketplace and not ebay (except for a few people I like to buy from). We have to be willing to be patient. Or...you might want to go to ebay kathy_ann to sell.
I just made my first purchase on ebay several weeks ago and did everything wrong the first few times. I didn't wait for the seller to combine the charges for shipping. I still don't know how to ask them except to send 'contact the seller'...we all have to start somewhere. |
Azalea
Jonesboro, GA
(Zone 7b)
October 03, 2008
11:02 PM Post #5631308
| On Ebay, you shouldn't have to ask the seller to send you a combined invoice, just don't pay for your first item til you are through bidding on the others. If you plan to bid on another item, you might let the seller know so they will wait to bill you. Same on DG, just wait til you are finished buying and then you can pay for them all at once.
It can be confusing for newbies tho- Ebay sends out an automatic invoice as each item is won, ignore these. It is easy to see who is the high bidder, so the seller can just wait til the auction is finished. Even if you use the Buy it Now option, the seller can combine the invoice if something has not been paid for.
I have started adding my email addy to my DG listings so if they don't understand the D Mail, it is easier to contact me. |
gessiegail
Taft, TX
(Zone 9a)
October 03, 2008
11:13 PM Post #5631339
| thanks, azalea...I am learning! |
KatG
Port Charlotte, FL
(Zone 10a)
October 04, 2008
03:06 AM Post #5631764
| I've really just had the strangest past few days selling on the Marketplace. I haven't had an order for two weeks and then suddenly I get a bunch of orders from 5 new people that just signed up. I have no idea where they've seen my planters and how they were directed to the Marketplace?
I'm selling a product that is really heavy and the shipping costs are ridiculous. Before I put through an order, I always D-Mail the buyer prior, letting them know what the shipping cost is going to be and I give them the option to cancel if it is too costly for them.
I'm just not hearing back from these people. I clearly list the fact that you must come back to the site to retrieve any purchase confirmations, etc. on my offerings. I'm just wondering if Dave's is sending out an Email indicating that there is a D-Mail waiting for them?
I'm not a paranoid person, but I actually D-mailed admin to see if these sign-up's were ligit. I got a very quick and appreciated response from them that everybody was a new member. Based on IP addresses.
Has anybody else had this problem lin the last few days?
Kat |
dmj1218
west Houston, TX
(Zone 9a)
October 04, 2008
07:59 AM Post #5631988
| My MarketPlace sales are always in spurts--never spread out. You can find stuff on MarketPlace by googling too now.
Gessie--you are right, a lot of customers read these threads. I've had a lot tell me they have; so its something everyone that sells should be aware of as a possibility
I haven't really had any problems with NPB's in a long while--I know when they dmail me about a product rather than go thru the MarketPlace, that's when they are not going to pay. Those are usually members who've been around here a while too. Unless they are a previous customer wanting me to add a website item to a MarketPlace item. |
pfllh
Prattville, AL
October 04, 2008
09:11 AM Post #5632173
| I'm a buyer and read this thread but it hasn't stopped me buying. I'm just sorry that people aren't paying.
I have bought several items and never received an email from DG that I had a dmail. Perhaps somehow it tracks if you have paid or not as I try to pay as soon as I have the total. This past week I had new dmails but it did not show I had dmail. After it happened the first time, I checked mail to see if anymore new mail and it happened a couple more times. I only found it as I was going to reread a previous dmail!
The system does need some work. Dmail is not working. It seems some type of notification needs to go out in email at th conclusion of the sale's end. It needs to include the instruction if buying more than one listing, to wait for a total from the seller. It would be great if it would combine it for you as to the total costs for the items and you could insert the shipping cost.
Just my 2 cents as a buyer.
Lynn |
gessiegail
Taft, TX
(Zone 9a)
October 04, 2008
05:10 PM Post #5633399
| we do send you the shipping costs and then when it is paid, you get a dmail saying the payment is received and the product will be shipped.
I cancelled everything I had because I am sick...the last two times I offered plants or plant material people would order a week or two later...I want to be sure I feel ok and ready to ship so I don't do wrong by someone... |
pfllh
Prattville, AL
October 04, 2008
07:58 PM Post #5633819
| Gail, I'm not saying the seller doesn't notify. I'm saying that I do not receive an email from Dave's Garden saying I have a dmail. I also did not have it show up on the home page that I had a new dmail when there was one. If a fluke in the mail system, this could contribute to problems.
Lynn |
gessiegail
Taft, TX
(Zone 9a)
October 04, 2008
08:11 PM Post #5633860
| I don't get an email from DG unless someone has 'bought something from me' and I haven't been on DG to see that it needs a response.
Do other people get emails from Dave? I don't unless but I am on DG everyday ... |
ecrane3
Dublin, CA
(Zone 9a)
October 04, 2008
08:46 PM Post #5633963
| Lynn--you don't get an email saying you have dmail unless a couple days have gone by. As far as why you haven't seen a notification on your home page, you might check the settings on your home page, could be it accidentally got turned off or moved farther down the page. I've been getting notifications on the home page when I have mail, that's why I think it must be something in your settings. |
pfllh
Prattville, AL
October 04, 2008
09:20 PM Post #5634078
| Will check it out but I haven't changed anything and dmail notices were on the home page. Of course that's not to say one of my little animals hasn't run across the keyboard and helped me! :O)
Lynn |
KatG
Port Charlotte, FL
(Zone 10a)
October 04, 2008
11:58 PM Post #5634578
| Thank-you Lynn- that might answer some of the mystery here! I've sent D-mails to people and they come back asking the same questions as though they didn't see the original D-Mail! Yep...I think you're absolutely right!
Kat |
flowerfantasy
Washington, IN
(Zone 6a)
November 11, 2008
12:59 PM Post #5778236
| hey guys! I am a newbie on here. Be easy on me cause I still don't know the ins and outs of everything on here. I have been buying on ebay for 6 years now and I have a score of 100% postive on there. I came here because of all the crap over there. I really enjoyed being here. Also to let you know that maybe some of the notices you have sent are in someones spam folder, cause when I joined over here Dave sent me an email saying that the account had been set up. it went to my spam folder. just a good thing I always check over it before I delete things or I would have never known it had been done. Some people never check just delete it
This message was edited Nov 11, 2008 12:01 PM |
joy112854
Crestview, FL
November 13, 2008
05:34 PM Post #5787442
| kathyann: I have bought a lot off the marketplace and been really happy with the things I have bought. I am a new member; but, everyone I've bought things from took the time to send me a Dmail which when you log onto Dave's Garden you can see up in the left hand corner if you have any Dmails. As far as buying anything with paypal, I don't have one, I can buy a money order, send a check and wait for it to clear before the merchandise gets shipped to me, or use a credit card. People usually Dmail me in a timely manner and I receive my merchandise in a timely manner. Do you notify people when they order something with a Dmail? How else would they know if you are still interested in selling to them or not?
joy112854 |
kathy_ann
Judsonia, AR
(Zone 7b)
November 16, 2008
06:24 PM Post #5798727
| Yes, i've been here many years, and DMail everybody that orders from me. I always have.
This message was edited Nov 16, 2008 4:25 PM |
joy112854
Crestview, FL
November 16, 2008
06:59 PM Post #5798784
| I have also bought things from turtlegaby, and have enjoyed everything I have bought from her, she has done a great job packing them and selecting them when you buy from her. I've no complaints, am very happy and hope we don't lose her as I plan on buying more from her this Spring.
joy112854 |
