| Author | Content |
j_vino
Hubbard, OR
(Zone 8a)
March 03, 2009
07:26 PM Post #6217753
| I had a buyer place an order, I tried to communicate with the buyer regarding payment, shipping, etc. I haven't heard anything since they placed the order on the 28th. What is the next step?? |
Dutchlady1
Naples, FL
(Zone 10a)
March 03, 2009
09:05 PM Post #6218162
| That is only a few days - I would certainly give them a bit more time. |
dmj1218
west Houston, TX
(Zone 9a)
March 03, 2009
09:10 PM Post #6218185
| Be prepared for slow pays--sometimes they never check back until they get a "real" email that they have dmail--several days later. Eventually, 95% will get back with you. |
Syrumani
San Antonio, TX
(Zone 8b)
March 04, 2009
01:45 AM Post #6219195
| I had an order placed on 2/11 from a person who signed up that very day . . . I dmailed that person no less than three times since, and no response. (About a week after, I received a "real" email from DG saying I had an order on the Marketplace. When I questioned that, I got a reply from Admin saying both the buyer & seller got the automated email . . . )
Still, last week - Monday or Tuesday, I think - I sent the 3rd dmail requesting shipping information so I could calculate postage, and gave them until Saturday to at least reply before I cancelled the sale. I waited until today to do that. Have not decided yet to do anything regarding feedback. |
buggycrazy
Lebanon, OR
(Zone 7b)
March 04, 2009
02:20 PM Post #6220971
| I have about 20% nonpayers here, I am now canceling all herbaceous and woody plants. Some have replied, even emailed my real email. It seems to be a common problem on these types of sites, not so much on the website where if they don't follow through at least I didn't waste time figuring shipping and sending many email reminders. |
Syrumani
San Antonio, TX
(Zone 8b)
March 04, 2009
03:49 PM Post #6221265
| This was the first non-paying buyer I'd had since the Marketplace opened. I guess I've been lucky. |
dmj1218
west Houston, TX
(Zone 9a)
March 04, 2009
04:48 PM Post #6221461
| The higher your sale's volume is--the more NPB's you will have. My rate is right at 3%--but I do have a number of slow pays too, probably about 15%. |
gone2seed
Milton, FL
(Zone 8a)
March 04, 2009
05:21 PM Post #6221555
| My NPB's are at 2% or less out of hundreds of sales.Not a big deal here.Sometimes it takes the new comers a while to catch on to the D-mail system. |
rhodiegirl
Deering, NH
(Zone 5a)
March 25, 2009
11:41 AM Post #6317414
| Well at least by reading this, I feel a little bit better. The buyer in my situation is the same. They bought it when they joined Dave's Garden. |
rhodiegirl
Deering, NH
(Zone 5a)
March 30, 2009
12:44 PM Post #6340555
| Well I have to admit, the buyer for my product came through. The person forgot how to use paypal. |
blomma
Casper, WY
(Zone 4a)
April 06, 2009
08:24 PM Post #6374740
| I just started to sell on Dave's a few months ago. I have had 1 not pay nor contact me. Ofcourse it was a Newbie who sign up the day before the purchase. I sent D-mails notifying her that if no contact in 7 days, her order will be cancelled, along with future orders.
Never heard form her and did cancel. Now I state the same thing in my listings. I will not waste my time waiting for payment. |
Turtlegaby
Decatur, AL
(Zone 8a)
May 09, 2009
08:07 AM Post #6525345
| Out of 301 orders I had 113 non paying bidders so far and several that are still pending since over a week. This is more than 35%, which is absolutely ridiculous.
At the beginning i left negative feedback, but not so any more, since I have almost every day a few who don't pay. Way too much time spent for nothing.
Why do people click the buy button, when they never intend to pay. After a week I sent every buyer a reminder and an explanation on how to pay through Paypal, but never got any response.
It is extremely frustrating, because these are several hundred dollar orders that have never been paid for.
I also am wondering when we finally get billed, because with all the orders that I shipped already, it must be a huge bill. I do not want to get hit with a several hundred dollar bill all at once. |
Dutchlady1
Naples, FL
(Zone 10a)
May 09, 2009
09:26 AM Post #6525534
| I think a lot of newbies get directed to Dave's through the search engines, and end up buying things when they have never been on the site before. They then sit back and expect there to be a 'ebay-type' checkout system but of course they never hear anything from the site; they have to go back to Dave's to get their messages. A lot of people will not know this which is why a number of vendors have started putting that in their listing. |
gone2seed
Milton, FL
(Zone 8a)
May 09, 2009
10:02 AM Post #6525668
| My experience has been different.Out of over 300 orders I have only had about 10 NPB.
I expect these are just confused newbies.This is a figure I can live with.The benefits far outweigh the negatives for me. |
dmj1218
west Houston, TX
(Zone 9a)
May 09, 2009
11:15 AM Post #6525991
| I've had 2%--I don't think that's bad at all. Now I just need to pull everything until I figure out new postal rates on packages. |
GreenThumbsTN
Chattanooga, TN
(Zone 7b)
May 09, 2009
12:22 PM Post #6526212
| package rates changed in January, the only thing changing in may is First Class and some extra services.
http://www.usps.com/prices/pricechanges.htm?from=prices&page... |
dmj1218
west Houston, TX
(Zone 9a)
May 09, 2009
05:04 PM Post #6527140
| Media rates are changing Monday and that effects the books I have up--I've been doing this a long time, I know what I'm doing. |
buggycrazy
Lebanon, OR
(Zone 7b)
May 10, 2009
11:54 AM Post #6529792
| I had 20% nonpayers until this last week, now it is more. I think I will quit wasting my time on invoicing and just send my contact info, no contact = no order. |
Turtlegaby
Decatur, AL
(Zone 8a)
May 11, 2009
05:42 PM Post #6535518
| Seems as if I have an unusual high percentage of non paying buyers. Anyway, there are still many who pay and because of those I don't see it as a time waster to explain things. I have a standard email that I use for everybody who doesn't pay within 3 days. The only thing that wasted time was the negative feedback which I have stopped leaving, as nobody cares about it anyway.
If there was a checkout button, everything would be easier, because many people don't know how to make a Paypal payment without it and most of them don't even come back to look for a dmail with explanations.
|
buggycrazy
Lebanon, OR
(Zone 7b)
May 11, 2009
08:32 PM Post #6536333
| It seems I too have an unusual percentage of nonpayers, some have been the same as turtlegaby's. Now that you are no longer wasting time on leaving feedback I won't know. I am not wasting time on listing anything much here or planting back the stuff that didn't sell, that saves much more time and money, just quit growing it if no one will pay for it! since I have far more to do than I can do it is no great loss to toss.
Most of the nonpayers have been newbies, but not all and some did communicate and never paid, some were repeat buyers here that didn't pay me. Maybe it is the name, yes I am crazy, working for the government made me buggy and losing so much on feebay made me crazy!
i will just keep raising my prices here!
|
KatG
Port Charlotte, FL
(Zone 10a)
May 13, 2009
02:32 AM Post #6542039
| nice attitude...I'm sure you'll attract a lot sales that way! |
buggycrazy
Lebanon, OR
(Zone 7b)
May 13, 2009
07:38 PM Post #6545098
| beats wasting my time trying to collect $$$ from deadbeats, both now and in the future. I have certainly saved a bundle by letting all the perennials die, esp. now with fertilizer over 2X what it used to be! |
dmac085
Greensboro, NC
(Zone 7a)
May 17, 2009
02:02 PM Post #6560568
| The people not paying for buggycrazy's products are the ones who are loosing out on some great plants/bulbs. Just means more for the rest of us:lol:
I'm just a buyer but I feel guilty if I let more than 2 days pass without taking care of payment even if there is some plausible reason for the delay like dial up issues or whatever. Now I don't feel quite as bad but tying up the seller with slow pays will be on my mind as well. |
KatG
Port Charlotte, FL
(Zone 10a)
May 29, 2009
12:04 AM Post #6612378
| I have to say that sometimes I get very tired of cancelling sales for no-shows. I understand this economy and things do change financially for people day to day. Just drop me a note...I don't need a Doctor's certificate, I can cancel a sale! haha Just don't leave me hanging there! And this isn't only new members that signed up to buy, I've had a few bonified and true Dave's Members.
I do not leave negative feedback as I have had people that have come back a couple months later and re-order their cancelled sale! I suppose I'm selling a different type of product (not perishible) and that might make the difference. It's when I get the same person ordering the same item one month and after it's cancelled, comes back a couple months later and orders again and still doesn't pay...that's when I get irritated. However, what's the sense of leaving negative feedback...maybe coming back the third time will be the charm!
I'm just very happy that Dave set this wonderful site for us to sell our products on. Other than the non-payers, it's been a wonderful place to sell my products. I also buy a lot and have had the best experiences with sellers!
Kat
|
lovelyiris
Winnsboro, TX
May 29, 2009
07:40 PM Post #6615614
| Hi Kat,
I think I wrote you awhile back when one of your lady head planters was displayed on something here at Dave's Garden. I think you were out of them at that time. Seems like I have some extra cash on my hand now and I'd like to know more about those planters. What would the shipping to East Texas run on one of them? I know now that I will have to go to the Market to order one but before I do I'd like to know the shipping and handling price.
Thanks in advance,
Marian
|
KatG
Port Charlotte, FL
(Zone 10a)
May 29, 2009
10:27 PM Post #6616112
| Huh????? |
KatG
Port Charlotte, FL
(Zone 10a)
May 29, 2009
10:30 PM Post #6616171
| LovelyIris...I don't ever remember receiving a Dmail, but just click on my member name and send me your zip code and I'll get right back to you with a shipping cost.
Kat |
KatG
Port Charlotte, FL
(Zone 10a)
May 29, 2009
10:46 PM Post #6616252
|
Okay...you keep threatening to not list anything new on Dave's Garden? Why? I looked at some of your listings and you just have some really gorgeous bulbs and offerings. Not only that...your customers from here are very happy with your service and quality. I don't sell on Ebay but looked into it the other night and there is NO WAY! I just can't make any money when they want 12%. So I don't understand why you don't find Dave's Marketplace a great place to sell. I may be ignorant here but would love for you to explain what I'm missing.
Kat |
buggycrazy
Lebanon, OR
(Zone 7b)
May 30, 2009
02:48 AM Post #6616862
| #1 everything I ever listed, mistakenly listed and have now finished with forever stills shows up on my product page to sort through.
#2 I have a website
#3 I have to add too much more info to my listings here, making writing another listing for the same product, more work for me and not many seem to read it anyway.
#4 too many nonpayers, some of which have communicated and strung me along for weeks.
#5 I have to make up invoice, figure shipping and dmail, sometimes several times per customer, something the website does automatically
#6 I have to manually adjust inventory here allowing for inventory on my website and other places.
#7 I have to send 3 (THREE) dmails per order to finish a sale, and often a paypal invoice, something else the website does automatically
#8 I have a few out of USA orders I do not ship to, some of that extra stuff I have to put on each listing here
#9 I have a website, it does all that work for me, why am I listing here????
good question, I am beginning to think I really have no reason to, this doesn't seem to be generating any traffic to it.
|
50glee
Huntersville, NC
May 31, 2009
08:56 PM Post #6624019
| sharing the past several months of DG buying experiences:
. . . the other side of the coin, so to speak - to add to this discussion.
DG has offered me an opportunity to intelligently plan the installation of my new yard this summer.
Serious health issues make lifting and other physical activities very difficult - but working towards a beautiful yard is worth the effort!
So I joined DG, paid membership too. No problem.
Great Forums will give greater success with my gardening effort. OhYeah!
HOWEVER - I am very surprised at the sellers. Not ALL . . . some.
* One of the better ones 'lost' hubbys credit card info and I had to call several times to re-give the financial data. Then the order was incomplete.
Additional widgets were sent but NO instructions what so ever. when i asked about instructions i got no response.
That was one of the better ones.
* Another sent Several Ferns, and NONE sprouted! as in Not-A-One.
* Yet another just never sent an invoice.
said they were under snow - in California, in May.
but I saved the best for last
* This seller, somehow, just doesnt send what i pay for, then apologies profusely. yet when i buy from them again - after sending yet more money - it happens Again! ??!
ok I know some my say Im a sucker for sending more money but I thought I was buying more plants. . .I do not expect anything to be free.
My zone 7b FULL SUN reality is anything put in the ground around or after June has difficulty surviving the high temps.
But here I HAVE sat - waiting for seller, after seller to just responds as though they Want my business.
No - I am not complaining . . .
- just sharing the buyers point of reality, in this case - Mine.
Question is:
Have I "learned my lesson" and 'resolved myself to never buy from DG vendors'? probably not.
I HAVE culled an extensive list of online nurseries that offer spectacular plants . . .and That is crucial to my needs - anyway!
So Ive invested in some AquaSpikes. and plan to install irrigation.
any participant on a site like DG, I have to tell myself
- they DO have the correct spirit: love of plants.
and that is the bottom line.
they had some personal issueS?
there is nothing I can do about it other than put them in my Prayers.
and Wish them Well.
should it mention it on their feedback -
- dunno . . .
What do You think??
. . .yes. I would like to know how sellers feel about this.
|
dmj1218
west Houston, TX
(Zone 9a)
May 31, 2009
10:06 PM Post #6624369
| Did you check any of the seller's feedback prior to your purchases?
This message was edited May 31, 2009 9:07 PM |
50glee
Huntersville, NC
June 01, 2009
12:36 PM Post #6626699
| dmj1218 - yep. none had negatives.
others had no feedback.
. . .good question . . .really i mean it.
now that im thinking about it
- i could assume no response feedback on a seller of numerous items - Can mean their service is Questionable at Best.
hmmm . . .thanx for the heads-up.
Im an old ebayer . . .so i really did DEPEND on Feedback.
Your question has been very insightful and enlightening for me:
What is NOT said, can be just as important as what IS said.
dmj1218 ~ Thank You! |
dmj1218
west Houston, TX
(Zone 9a)
June 01, 2009
12:46 PM Post #6626734
| 50glee--
The only reason I mentioned it is--at least the company that directly took credit card payment info from you-- had to be a bigger operation. Most of us "small dealers" only take credit cards thru PayPal because of the sheer expense of running them directly (there is a yearly charge and a % of each sale). That would imply that they also must have had some GardenWatchDog info as well as personal feedback info.
And basically, all the sellers that participate on these MarketPlace forums (with only one exception I know of and they aren't on this thread) are small, one-person operations.
Debbie |
buggycrazy
Lebanon, OR
(Zone 7b)
June 03, 2009
06:03 PM Post #6637860
| to 50glee,
You should leave feedback, poor service is inexcusable. Even for hobby sellers. |
KatG
Port Charlotte, FL
(Zone 10a)
June 04, 2009
12:34 AM Post #6639601
| Glee: As a purchaser, I would totally leave any negative comments for somebody not fulfilling your purchases. That's just not right! Maybe I've been fortunate, but I've bought several items off the marketplace and have had just the best experiences - I also sell on the Marketplace and have had the most incredible customers. Overall, it's been such a great experience...maybe part of this is because I'm so new to this. I don't sell on Ebay and probably never will as Dave's has been the perfect vehicle for me and the products I sell.
Buggy...Thank-you for listing your reasons for threatening to pull your listings off of DG Marketplace...
I'm just interested to know when our Plant-loving/Farmer Dave developed Hit-man tactics and is holding a gun against your head to list!!! He hasn't hit Florida yet. Please let me know when he leaves your State! LOL
Kat
Edited because I can't spell!
This message was edited Jun 4, 2009 12:49 AM |
buggycrazy
Lebanon, OR
(Zone 7b)
June 04, 2009
01:02 PM Post #6641461
| In the last month I now have 40% nonpayers, up from 20%, I have pulled my listings, this is my business, the only way I can make a living- poor as it is- and I don't have time for that!
I may dump my surplus here during my dead season, but I probably will just dump it since that has been most economical in the past. |
50glee
Huntersville, NC
June 04, 2009
05:56 PM Post #6642599
| although I do not sell on DG I can readily understand why any plant lover would continue to list on DG.
what better lace to sell what you love in an environment that is all about what you love
not very buggy or crazy at all!
Buggycrazy - hope you dont mind my getting personal but it seems as though you know yourself well enough to know when and what makes you happy.
Selling plants and the plant environment. thats a Win-Win to me!
It is the general rude behavior of the general public that has you thinking of pulling your listings.
. . .or that is what i think. The buggycrazy list along with the continued listings are really not so mysterious at all.
. . .just my two thoughts.
and yes buggycrazy you do have just absolutely beautiful items!
if i thought i could keep them alive here in NC -
better still who knew Oregon could produce such.
Didnt know Oregon got enough sun for those beauties. They look tropical.
and btw - are you familiar with OneGreenEarth
(an based Oregon nursery offering international edible ornamentals)
I think it is called? |
tggfisk
Garner, NC
(Zone 7b)
June 06, 2009
10:31 AM Post #6649686
| 50-I can attest that buggycrazy's listings for the most part-check the hardiness zones-do extremely well in this area. My gardens are chock full of beauties from her. Lilies, yummmm! And Lisa-don't forget that folks can link to your website from your marketplace listings. Not a bad thing necessarily...bad for my purse, but good for your business, lol!
Bev |
buggycrazy
Lebanon, OR
(Zone 7b)
June 06, 2009
02:10 PM Post #6650485
| I became very burnt out with 50% deadbeat buyers (including the fraud) on feebay, and losses of fees and products due to it. Not that all buyers here are deadbeats, they just cannot understand I have no way to contact them and I just cannot spend all my time trying to collect payment when I have the bulk of the field work to do and nearly all of the digging, ALL of the washing, ALL of the packing ALL of the shipping and ALL of the computer stuff.
What I have listed on the website is a small part of what we have growing here.
It is now bulb harvest season, I dig nearly everyday thru Oct. since I do most of it alone with my aching back it is done a bit at a time. At this time anything not sold is painful work I don't have to do. |
Kelli
L.A. (Canoga Park), CA
(Zone 10a)
June 16, 2009
02:43 PM Post #6696398
| If I don't hear from a person in about two weeks, I ask them if they are still interested in the item and to let me know if they are not. I have never had anyone reply back and say that they are no longer interested, so if I don't hear back in about a week, I cancel the order. I think that some people place an order in order to ask a question because they haven't realized that they can just send a d-mail to ask and they don't realize that they are generating an order. (I don't dig up, make up packet lables, or do any other form of processing until I get the payment.) |
Dutchlady1
Naples, FL
(Zone 10a)
June 16, 2009
04:27 PM Post #6696870
| I agree with Kelli. I also do not consider an item sold until payment is received. |
buggycrazy
Lebanon, OR
(Zone 7b)
June 17, 2009
12:35 AM Post #6699179
| Hi 50glee,
Sorry I have been busy digging bulbs and planting and only got over here since we finally got invoiced for sales, and now have a way to delete all those old listings! Yippee!
We normally have rain from Oct-April, with no rain and nothing but brutal dry sun June-Sept, sometimes longer, sometimes shorter. Occasionally we get into the teens in the winter, but mostly rain, enough to kill the native plants we grow since our site is very bad.
Other,better sites in this area can grow all kinds of plants, the nursery business here has been the #1 AG business for a number of years, (maybe because everything else has been outlawed). The bulk of it is exported to other parts of the USA. Some years annuals overwinter here, if they do not rot from the rain!
I think our hardiness zones are about the same, although we normally do not get humid summers, lately we have been very humid with weather patterns not normally seen here, but I hear the whole country is rather messed up (weatherwise) this year. |
Dutchlady1
Naples, FL
(Zone 10a)
June 17, 2009
03:46 PM Post #6701775
| How would everyone feel if we started a list of non-paying buyers? That way everyone could check it if they had a similar experience and add their 5 cents worth, and people could learn to not count on those buyers? |
melody
Benton, KY
(Zone 7a)
 June 17, 2009
03:50 PM Post #6701812
| You are welcome to leave feedback on each person's profile page about the transaction, but we do not think a 'blacklist' that is publicly published is in the best interest of DG or the Marketplace.
The feedback is designed to help the buyer and the seller and you are welcome to check the track record of each person that you do business with, and encouraged to report yours on their page.
A 'blacklist' will be removed. |
Dutchlady1
Naples, FL
(Zone 10a)
June 17, 2009
04:57 PM Post #6702107
| ok thanks Melody. |
blueskyfd11
Harrison Valley, PA
(Zone 5a)
June 17, 2009
05:45 PM Post #6702291
| I'm running almost a 45/55 amount of people that click on to buy then dont. I did recieve a very nice appology from one woman, and that was very nice of her but the rest...I dont know where there heads are at. I wait about 2 weeks then i cancel there orders. Thats plenty of time. I do wish there was a system set up to help out all of us. Weither the people who do not fulfill their oblagation get some kind of repramand except of course the ones that are cortious enough to explain then just be able to delete their orders. I don't know, I kind of losing hope here on this. Very dissapointing. |
Dutchlady1
Naples, FL
(Zone 10a)
June 17, 2009
05:55 PM Post #6702335
| It would be optimal if there was a system that sends the buyer an email (not dmail) that tells them they have placed an order and need to return to follow through - it can't be that hard since we as sellers get an email saying we have an order! |
melody
Benton, KY
(Zone 7a)
June 17, 2009
06:04 PM Post #6702372
| That is a thought. I'll see if Dave is agreeable. |
dmj1218
west Houston, TX
(Zone 9a)
June 17, 2009
06:09 PM Post #6702391
| i've suggested that about a hundred times--we get an immediate real email when we have a sale, they need to get an immediate real email the second they BUY something
Debbie
=) |
Dutchlady1
Naples, FL
(Zone 10a)
June 29, 2009
03:37 PM Post #6754832
| I have recently had an experience with a buyer who did not come back, then when I canceled the order he sent a dmail saying - I was expecting an invoice' - it turned out he was expecting the Ebay checkout system where you can click on 'Pay Now' since he had never used paypal in any other way. I had to explain how he had to go to his Paypal account, sign in, then go to 'send money' and use my email address etc etc.
I wonder if we could have an automated checkout system or if that would be too costly? |
lakesidecallas
Dandridge, TN
(Zone 6a)
July 07, 2009
09:48 AM Post #6788484
| I've only had 22 orders, some of those are multiple buys from one person- and I've had 2 non-payers. That is 2 too many for me.
I've tried to keep shipping costs down by packing the items first and then letting the person know just how much the shipping will be.
Today I'm going out to unpack 4 vines I loving packed.
Non-payers should be penalized in a big way, I'm talking money-wise. I don't care about someone telling me they no longer want the item, but those you never hear from just make me crazy. |
Azalea
Jonesboro, GA
(Zone 7b)
July 11, 2009
10:05 PM Post #6808591
| I never pack things until payment has cleared. You don't know if they will pay you with an instant paypal or decide to send you a MO or Cashier's check, or not at all.
I guess I have shipped enough to pretty well guess what they will weigh. Since I ship everything bare root, most plants are a pound or under., unless it is a large heavy plant like a banana. Once in a while I will go in the hole a $1.00 or so, but usually it's right. Experience is the best teacher, so it may take you awhile to figure it out. |
CindyInAZ
Tempe, AZ
(Zone 9a)
July 12, 2009
08:55 AM Post #6809505
| I had a string of orders from NPB's (non-paying bidders) which I ended up cancelling. I think it helped to improve the sales considerably when emails started going out to both buyer and seller. I still immediately look to see if the potential buyer is new, joined, or not, in order to set my expectations. I am now pleasantly surprised when I get my payment ... and the "cash" in the mail is even sweeter. As a result, I may be a day or so slower in getting the item ready but now I am just enjoying the process.
I think people who shop on-line are just used to the "Shopping Cart" you see on web sites. They often put in in the cart, think about it and either come back to pay for it or not without repercussions. So, they perceive the Marketplace as the same.
Suggestion: Administration could consider a process where the buyer could return and have the option to "cancel" the sale or "empty the Shopping Cart" after getting the reminder notice, without having to figure out how to contact the seller and/or sending "D-Mail".
Cindy
This message was edited Jul 12, 2009 1:35 PM |
lakesidecallas
Dandridge, TN
(Zone 6a)
July 13, 2009
10:16 AM Post #6813691
| I looked at your listings Azalea, and I really like your "welcome to Dave's Garden" message. That is a great idea, and probably cuts down on the NPB.
I've shipped a lot of plants over the years, but never bare root. Maybe that makes it harder to estimate the weight. |
Azalea
Jonesboro, GA
(Zone 7b)
July 13, 2009
11:18 AM Post #6813959
| Thank you, but the Message to Welcome to DG is one that I "borrowed" with permission from Gordo. I think it may help, but now I also add my email address to most listings and do get a lot of direct emails, then I can use them for invoices, etc.
Yes, bare root saves a lot on postage costs. There are several reasons for shipping bare root. Many states have laws against importing soil. You also eliminate the risk of sending unwanted "critters" or weed seeds, etc. Once a long time ago, I shipped an earth worm in the soil. When shipping in a pot, there is more risk of the plant breaking because of the weight of the pot shifting in the box. If you have to stuff the box with lots of paper, etc, that also adds to the weight. I now have 2117 pos feed backs on Ebay, most are glowing statements on my packing. |
lakesidecallas
Dandridge, TN
(Zone 6a)
July 13, 2009
12:20 PM Post #6814249
| That's great. You must be doing something right! |
budgielover
Pinellas Park, FL
(Zone 9b)
September 24, 2009
01:28 PM Post #7099789
| Well,
I had orders last week from 2 different new members and never heard back from either one. Unfortunately, since we don't have access to their regular emails, we have no way to contact them for follow up. It would be nice if the buyers email address was made available as part of the invoice process. |
lakesidecallas
Dandridge, TN
(Zone 6a)
September 25, 2009
10:06 AM Post #7102798
| I agree, that way it is easy to send them an invoice for their purchases via paypal. |
budgielover
Pinellas Park, FL
(Zone 9b)
September 25, 2009
10:46 AM Post #7102928
| Yep, or at least be able to contact them in case they forget to come back. |
Azalea
Jonesboro, GA
(Zone 7b)
September 25, 2009
11:38 AM Post #7103093
| Today I got an odd dmail. It seems that a person had made a purchase on DG last Oct 14th! i had cancelled this order long ago for non payment. This person said she had tried to use PayPal, but I had no icon! She did not know how to pay me - looks like she could have contacted me last year! Anyway, I tried to explain how to do it - hope it works. Interesting. |
JonnaSudenius
Büllingen
Belgium
(Zone 6b)
September 25, 2009
11:53 AM Post #7103145
| If I hear nothing back after a week, I send them a D-mail, asking if they have problems with using PayPal or if they want to cancel their order. Sometimes PayPal is the problem and in that case it's always solved. When I hear nothing for another week I cancel the order, saying they can always order again. I have about 15% non paying buyers. |
Azalea
Jonesboro, GA
(Zone 7b)
September 25, 2009
11:58 AM Post #7103160
| I had sent her a second D mail and invoice - but heard nothing, so I canecelled it. |
gone2seed
Milton, FL
(Zone 8a)
September 25, 2009
01:35 PM Post #7103415
| >>JonnaSudenius types " I have about 15% non paying buyers."
Mine is not that high but I have noticed a big increase in the past few months.When the marketplace first started I had almost no NPB but now it's about one a week.I think
a lot of this may be due to the miserable economy (buyers remorse).In other words,"I decided I needed that loaf of bread more than another plant."
|
JonnaSudenius
Büllingen
Belgium
(Zone 6b)
September 25, 2009
04:41 PM Post #7103988
| Well, I think that a part of my 'buyers' realise later that I'm living in Belgium. Some are afraid to buy from Europe. |
PedricksCorner
Freedom, CA
(Zone 9b)
September 25, 2009
08:47 PM Post #7104805
| I keep track of orders I have to cancel also. And you all are right, I can almost say for certain it is 95% new members. People who sign up the very same day they place the order and then never come back to check their mail. Sometimes weeks or months later, they come back and want to know where their plants are, ha, ha! So far, I have a total of 20% of orders I have had to cancel. It is kind of high, but I don't think they are going to be giving us access to peoples e-mail addresses any more than they would give us peoples real names.
That is one of the things I like about using PayPal, if they do pay, then I have their e-mail address.
All in all, I think these cancelations are just part of the whole ball of wax. If I don't get a responce within a day or so, I write them and give them a bit of info about the process here. If they do respond, they are usually a bit surprised. Because they never bothered to read the instructions. Gee, how unusual is that!! ;-) |
budgielover
Pinellas Park, FL
(Zone 9b)
September 26, 2009
05:18 AM Post #7105732
| I wonder if posting one of my emails in my ads would help, I have ones I use for business that are separate from my personal ones. |
Azalea
Jonesboro, GA
(Zone 7b)
September 26, 2009
07:47 AM Post #7105858
| In some of my listings and invoices, I ad my own email address so they can contact me and many have. I also suggest that they send me their email address for communication. |
Kelli
L.A. (Canoga Park), CA
(Zone 10a)
September 26, 2009
12:25 PM Post #7106443
| I you list your e-mail address, I suggest you spell it out, like for example "plantperson98 at mail dot com" instead of plantperson98@mail.com Without the @, it is harder for spam bots to find it. Just state that the person replace the "at" and the "dot" with the symbols. Anyone who's been doing internet for more than a month should be able to figure it out. (That e-mail address is totally made up for the purpose of this illustration. Don't try to write me there.) |
CindyInAZ
Tempe, AZ
(Zone 9a)
September 26, 2009
12:30 PM Post #7106449
| I have bought and sold here on the DG Marketplace. I currently have had a paid order pending shipment for a short while now because it's still too hot to ship safely to Arizona. I have been corresponding with my seller all along.
When my seller corresponds with me about this order, the system sends me a note to my regular email address to let me know I have a DMail about my order which is still pending.
I'm not sure if everyone is aware of this, but I just wanted to let you all know that the Admin already has a system for the sellers which sends these gentle reminders to buyers who are not familiar with the process or sensitive to business manners. So, if you have a buyer who is not responding, cancel the order, they are just not interested.
|
buggycrazy
Lebanon, OR
(Zone 7b)
September 27, 2009
09:37 AM Post #7108959
| I have been posting my email in my ads forever and it hasn't helped with nonpayers. If they can't read the instruction in the listing and in the invoice they are not likely to read follow up emails either. |
KatG
Port Charlotte, FL
(Zone 10a)
September 28, 2009
02:57 AM Post #7111703
| Admin has really listened to us and has improved communication. As far as Non-Paying buyers go, I've had a lot. But in this day and age as dissapointing as it is, it's all a part of doing business. Be thankfull for the good sales. |
buggycrazy
Lebanon, OR
(Zone 7b)
September 28, 2009
02:59 AM Post #7111706
| Well the good sales are on my website so all my listings here are canceled until I am done with lily season! |
KatG
Port Charlotte, FL
(Zone 10a)
September 28, 2009
03:05 AM Post #7111709
| Really Buggy?
Well if I were you and the Sales were coming from my Website...why be here?
Good Luck! |
gone2seed
Milton, FL
(Zone 8a)
September 28, 2009
11:00 AM Post #7112426
| Buggy,I agree with KatG.If you are through with Dave's marketplace why do you stay and keep downing it.Just leave unless you are just using this as a backdoor way to drive people to your website. |
buggycrazy
Lebanon, OR
(Zone 7b)
September 29, 2009
11:17 AM Post #7116316
| I left, may try clearance on classified. Going to delete most crops from my life anyway. |
