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I tried to create my first listing yesterday. I uploaded a photo for the thumbnail from a folder on my desktop. It appeared to upload fine. When I checked the listing in review, though, the thumbnail photo is showing up but with the lower one-third cut off. Anyone else have this problem and know how to fix it?
When I wanted to add other photos in the description portion, I could not upload from my desktop folder, but had to upload them to Photobucket and then copy a link from there. Anyone know how to do this directly from a folder on my PC rather than going to through the step of putting them on Photobucket first?
Hi, If the whole photo doesn't show and is cut off, most likely the photo is too large. It also needs to be in .jpg format, which is compressed to post on a web page.\
I have several photo listed on the marketplace without any problems.
Thanks for the reply. Looking at the thumbnails posted by others, I think maybe it's because the thumbnails are square and my photos are rectangular. I am using .jpeg format.
I don't know if it works differently in the marketplace, but I know in the forums when you post pictures the thumbnail always cuts off part of the picture, but when you click to enlarge it you can see the whole thing.
Yep, that's what's happening. Unfortunately, since I am listing books, cutting off the top of the photo, the bottom of the photo or both makes it look really stupid.
You could try zooming out a little farther when you take the picture so there's more of a border around it in the real photo--that way the thumbnail should come out looking like you want.
That does make it harder--you might be able to use some photo editing software to add a border around it. Or if you can define which square area of the cover has the most info, you could crop it into a square yourself rather than letting DG decide which parts to crop. Or take a photo instead of scanning and leave some space around the edges. That all seems like a lot of trouble though and I don't know if it's that big of a deal. I went and looked at your listings and I don't think the chopped off parts will really get in the way of anyone being interested in the listings--you can see enough of the cover to get the idea and most people are only going to glance at that and then go to the description to decide if they want it. Obviously it would be nice if the problem was fixed at some point, but I don't think you're going to lose too many sales because of it in the meantime.
Thanks for the input. There doesn't appear, at least to me, to be a way to determine just how the DG site will crop them. It appears to crop either the top or the bottom or sometimes some from each end.
I certainly hope this is on Dave's "fix-it list" for this spring.
Thank you all for your help and suggestions. I really appreciate it.
I tried that, but the pics were still cut off -- either the top was cut off, the bottom was cut off, or some was cut off both top and bottom. As near as I can figure, the problem is that the thumbnails are set by default to be square, and my pics are rectangular -- so part gets cut off. It does mystify me, though, why it's not always the same part that gets cut.
