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| Company Comment, posted on February 6, 2003: |
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We're a small, family owned business, whose goal is to bring bulbs and rhizomes that are typically being offered to the wholesale nursery trade for trial, directly to the public. We've recently expanded our selections to include some bare root plants, and have upgraded our site to a secure server, so you can order with confidence, and peace of mind, knowing your information is protected.
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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Neutral | pklender
(1 review) | On September 11, 2008, pklender Saint Peters, MO wrote: I was pleased with the contact/response initially . Plants came, speedily, and overall, everything seemed fine!
But, I had emailed the company to discuss an issue I was having with one of the plants I had purchased from their online catalog... and no one responded! I emailed twice about this issue, with no response.
Although initially I was pleased, their lack of handling of my emails/plant problem is very negative. I wouldn't feel "safe" ordering from them again.
| | Positive | pbraynon
(1 review) | On September 10, 2008, pbraynon Opa Locka, FL wrote: I was very happy with my purchase from Buried Treasures. I ordered the 3 colors of rain lilies they sell and received all of them in great shape. They even reduced my shipping cost when the automated system charged me to much for my order. I will use them again. | | Negative | emh48
(7 reviews) | On September 2, 2008, emh48 Premont, TX
(Zone 9b) wrote:I placed an order for 3 cajun hibiscus,plants were send bare root and arrived DOA.. the roots should have been wrapped at least in a wet paper towel with plastic over that to keep them alive.. But they werent seller hasnt answered my emails.
I spend 43.00 dollars on dead sticks. Very disappointed
On September 3rd, 2008, emh48 changed the rating from negative to positive and added the following:
Chris refunded all my money in a quick and friendly manner! Thanks Chris!
On October 1st, 2008, emh48 changed the rating from positive to negative and added the following:
On Sept 8 I placed an order which as of today 9-30-08 I have not recived, I gave you a neg on ebay and you didnt like it, you issued me a refund and said the plants had been mailed on the 23rd.. yea right ! I still havent recieved them so I dont think they were mailed in the frist place.. This was a 2nd chance order but it was still messed up. Not recommanded at all as this company tells you one thing and does another. there will be no 3rd chances here.
Company representative comment on September 2, 2008:
On Sep 2, 2008 4:21 PM, Buried Treasures added:Hi Elva,
As stated in the auto-response email that was sent to you, we were at an off site sale throughout the holiday weekend, and would be returning today. It also asked that if there were any urgent concerns, to please call us.
I wish you'd given us the opportunity to address the problem, but will of course refund your money as your email requested.
Yours is the first problem with the Hibiscus arriving like that. The damp sphagnum moss that we wrap the root ball in seems to have worked for all of the others. As always, we take all feedback received, and learn ways to avoid them in the future.
Kind regards,
Chris
Chris Moore
Buried Treasures
[HYPERLINK@www.buried-treasure.net] | | Positive | JARart
(1 review) | On August 31, 2008, JARart Glen Ferris, WV wrote: The Adenium Uranus I received as a gift arrived, has been planted, and has started to put out new leaves. If it is growing for me, :0) it must be a healthy, happy specimen. Can't wait until it the plant has grown enough to bloom! | | Positive | JRandall
(1 review) | On August 30, 2008, JRandall Canyon Lake, TX wrote: Excellent communication, fast shipping and nice products.
I gave three away as gifts to co-workers and they were very excited. Thank you! | | Positive | FlowersbySandy
(1 review) | On August 30, 2008, FlowersbySandy Bonita Springs, FL wrote: Having ordered a variety of plants and bulbs, I have always been pleased with the whole process. I received tropical bulbs a week ago and they are already sending out shoots. Chris and Gretchen take time to help discuss each plant and give their expertise when I need it. You can't go wrong working with this company. Stay green...:) | | Positive | sltxgardener
(1 review) | On August 30, 2008, sltxgardener Sugar Land, TX wrote: I recently placed an order for an Adenium obesum hybrid. It came within a couple of days packed amazingly well so it wouldn't be damaged and is a gorgeous specimen. Watch the video on the website on hard-pruning of Adeniums. I will definitely order from this company again and again. | | Positive | sempervi
(1 review) | On August 29, 2008, sempervi Thomasboro, IL wrote: I was pleased with the ordering process, communication re: order, and the product itself was very healthy. Shipped in a very timely manner. I will order again from this company. Thanks. | | Positive | YodieCoyote
(2 reviews) | On August 28, 2008, YodieCoyote Las Cruces, NM
(Zone 8a) wrote:I placed two orders recently through Buried Treasures. I had emailed re availability of a large 'Milky Way' Adenium, and was told this item was still in stock. I immediately confirmed that I wanted the plant & placed an order in a few hours. A "medium" plant was substituted (price was corrected), without any attempt to contact me. When I received the order the "medium" adenium was almost as big as the other "large" Ads in the order. Still annoyed by the substitution, following the confirmation of the original order....but the adeniums are all great for the pricing....and packing superb. Very fast turnaround on both orders. Excellent packing on both. Big "one gallon" Furcraea foetida 'medio pictas' in second order...again very nice plants for the price! Except for the size sub, excellent mail order experience. Good value...robust plants.
Company representative comment on August 28, 2008:
On Aug 28, 2008 7:39 PM, Buried Treasures added:Thank you for the valued, and very valid feedback.
We will never substitute a variety without a customers ok, but we do occasionally substitute size. We haven't given it much thought, as it's typically a larger size for no extra charge. About 5% are for a smaller size, and of course the difference in price is refunded if we do send a smaller size than ordered, but you are correct. If we sub down in size, customer approval should be requested. We will change this practice immediately.
Gretchen and I both thank you for the positive feedback, despite the indiscretion, and want you to know it provided valuable feedback.
Regards,
Chris
Buried Treasures | | Positive | plantgeek88
(3 reviews) | On August 21, 2008, plantgeek88 Louisville, KY wrote: This company has provided the fastest turn around I have ever experienced. The plant was in great shape and well packaged. Will order again. | | Positive | Fana
(7 reviews) | On August 4, 2008, Fana
(Zone 6b) wrote:Excellent and fast service, nice looking bulbs which are growing already. Will order from Buried Treasures again. | | Positive | fdr111
(3 reviews) | On August 3, 2008, fdr111 Melbourne, FL
(Zone 9b) wrote:I have ordered twice from Buried Treasures - an assortment of bulbs and ground orchids. I can't praise them enough. The bulbs and plants arrived extremely quickly. They were packed well, and they were of excellent quality. Buried Treasure communicated extremely well. Thanks so much.
Lynne Melbourne Florida | | Positive | tolentinoasso
(1 review) | On August 2, 2008, tolentinoasso Hudson, FL wrote: I placed an order for 9 cajun hibiscus. Shipping was super fast. All the plants but 1 were in terrific shape. I would definitely buy from them again. | | Positive | nickieprice
(1 review) | On August 2, 2008, nickieprice Stantonsburg, NC wrote: I ordered 3 adenium plants. They were as big and leafy as the sample pictures showed. They appear to be extremely healthy plants and arrived promptly. I will definately do business with them again. | | Positive | zubababy
(4 reviews) | On August 2, 2008, zubababy West Jordan, UT wrote: i ordered some plumeria and other items from them. the package arrived quickly and in great condition. i am very pleased with this order. | | Positive | birchdog
(1 review) | On July 26, 2008, birchdog Pittsburgh, PA wrote: I have placed two order and very happy with both order, and when one plant was a problem the replace the plant free of charge and no questions ask. They can be slow to answer emails but the do and take care of the customer!!! Thank you will be placing an order again for more Crown of throne plants | | Positive | krsnyder01
(1 review) | On July 26, 2008, krsnyder01 Hudson, FL wrote: Abosolutely Fantastic! Friendly and helpful, beautiful plants and super fast shipping. I highly recommend to everyone. See you soon!
| | Positive | tessa64
(1 review) | On July 24, 2008, tessa64 Adamsville, TN wrote: I just love my Crown of Thrones plants. They have not bloomed yet, but they are growing and putting on leaves and thrones. I can't wait for them to bloom. Got my plants on time, and everything is great. Will buy from them again and recommend them to friends. | | Positive | felisanator
(1 review) | On July 21, 2008, felisanator Melbourne, FL wrote: I ordered one of every curcuma that Buried Treasures had in stock. Surprisingly, they had these offered at a ridiculous $1/each price. I even threw in what I thought would be a good complement a Jumbo lily: Pink Habranthus Amazing Jumbo. The lily came up 1st and already 4 of the Curcuma.
The packaging was spectacular and the shipping was expedient. I was offered a refund for an overpayment (that I didn't request) and a few emails asking how the purchase went, etc.
Definitely very good customer service and product!
Thanks for everything. | | Positive | keithsbrown
(1 review) | On July 21, 2008, keithsbrown Mickleton, NJ wrote: Plants arrived in great shape, great instructions, and already great results! Thank you. | | Positive | BAGTIC
(2 reviews) | On July 15, 2008, BAGTIC Thayer, MO wrote: We ordered 12 Thai Euphorbia.
We have wanted some for years as my wife remembers them from the Philippines but until now they were always too expensive for us to afford.
They arrived healthy and are growing well. We will definitely be ordering from Buried Treasures again. | | Positive | goofybulb
(7 reviews) | On July 14, 2008, goofybulb El Paso, TX
(Zone 8a) wrote:A very friendly site, with a lot of temptation because of the plants available and very nice prices. I just placed my first order, and I was extremely pleased by the fast processing and shipping of my bulbs. Either for a fragrant garden or a bulb garden, or both, one should take a peek! I would definitely recommend it to any gardening friend, and I will most probably return for more in the near future! | | Positive | sweet_whitney
(12 reviews) | On July 10, 2008, sweet_whitney Tucson, AZ
(Zone 8b) wrote:I love this company! They have a wonderful variety of adeniums. I ordered 7 and they were shipped promptly and arrived with one of them blooming out of the box! They were sent bare-root, which was good because the box sat in my front yard in the 100 degree weather waiting for me to come home from work. They are healthy and beautiful, and I highly recommend this company. I just made another order with them today. | | Positive | 9945louis
(1 review) | On July 7, 2008, 9945louis Brookfield, CT wrote: All the plants came in perfect shape. I was very impressed with the quility of the plants. We need more sellers like this on e-bay. I am looking forward to doing business with you in the very near future. Thanks for the great plants
On August 3rd, 2008, 9945louis added the following:
I just received my second order today and was very pleased with my desert rose and the two peppermint candy crown of thorns. There in there new pots and they are looking good. I also want to thank you for answering my e-mail questions, you have been very helpful . Once you find a company like yours, there\'s no reason to look ay further. Anyone afraid to buy over the net need not be afraid of this company. I rate this site with a 10......Thank you for the great plants..... | | Neutral | hummer_girl
(4 reviews) | On July 2, 2008, hummer_girl Saint Louis, MO
(Zone 5b) wrote:I ordered an Adenium Obesum Home Run Desert Rose on 6-17-08. I think it took about 8 days from order to delivery. I met the postperson at the door and opened the package immediately. I was shocked when I found a bare-rooted plant inside the box. No where on the Buried Treasures website did I find information stating the plants they offered for sale were shipped bare-rooted. If I had known I would not have purchase from them, because it stresses the plant too much. The plant was packaged fairly well, though it did not sit completely solid in the box, a small amount of slipping motion allowed with their packaging method/material. They used Priority Mail, so the plant was in transit short-term. The plant was obviously in bloom when boxed, but when it arrived the one bloom was faded, wilted and drying, and 2 sets of buds were doing the same, also about 1/8 of the leaves were yellowing and falling off. Within 5 minutes of opening the box I had the bare root soaking in a Superthrive solution, an inflex of vitamins and hormones for shock therapy. It soaked for about 20 minutes while I got together the potting necessities. I used the vitamin-hormone water solution to water the plant after potting. Some more leaves yellowed and fell off over a 4-day period. I gave it a little more vitamin-hormone therapy plus fertilizer, and though it might lose a few more leaves, I think (I hope!) the plant is stablizing. I am curious to see if any new buds sprout where the dried ones are still hanging on. The plant has a nice-sized, solid caudex, which I'm hoping will grow into an unusual formation, but without knowing if the plant was grafted from a parent or started from seed (another omission on the Buried Treasures website), I'll have to wait and see as I wanted a plant from seed so I would get seed pods in the future. I thought I had done sufficient research before purchasing my first Desert Rose to avoid pitfalls. I thought about emailing Buried Treasures and asking whether or not the plant was from seed, but didn't and that's my error. Of all the other garden websites I've visited, anyone selling bare-rooted plants stated so, so I never thought to ask. Ignorance is not an excuse, but there it is. We all learn by mistakes and that's why I'm posting this commentary, to help others avoid the pitfalls. I haven't complained directly to Buried Treasures; comments and suggestions stated here are basically what I would say to them, but those comments need to be stated publicly to help other consumers. I don't want a refund. I want to keep the plant and see if I'm a talented-enough gardner not to kill the Desert Rose. Since receipt of the plant I've done more research on Desert Rose retailers. I found another mail-order website that clearly stated all foliage and flowers were removed from the plant before shipping bare-rooted, and foliage would return in a couple months. I interpreted their method to mean bare-rooting a plant will make it defolate after receipt, so we're going to save you the stress of watching the foilage fall away from a plant you've paid money for! Today I found a Desert Rose on the Logee's website which is shipped in a 5" clay pot, gift ready, as they say. Who wouldn't want an intact plant as opposed to a stripped (or shedding) plant? Logee's cost is about $10. more than I paid, the plant in the red-flowering family, like I wanted, and had Logee's inventory been included in the Dave's Garden Plant Scout search I did originally, I would have bought from Logee's instead. I think Buried Treasures needs to included more information on their website (see earlier comments), and until I see what my Desert Rose does, I'm neither positive or negative about my buying experience with Buried Treasures and the quality of their stock. But I do think it is the retailers duty to thoroughly know the product they sell and provide the consumer with complete information, because when we purchase online we are trusting the seller to be our eyes and tell us what we cannot see, touch or feel. We depend on, and trust, the seller to write it ALL down...hopefully, all the questions we forget, don't know, or are negligent in asking!
Company representative comment on July 2, 2008:
On Jul 2, 2008 5:42 PM, Buried Treasures added:To address the question of seed or graft, all of our Adenium are grafted as there's no guarantee the plant will bloom true from seed. This does not affect it forming seed pods, but you will need additional Adenium to get seed pods as they do not self pollinate.
While we do try to cover as much as possible, we thought the comparison picture at the top of each category of Adenium showing them bare root would be enough to cover that question. As our site grows, we learn from feedback like this some additions and changes we need to make.
The reason they're shipped bare root is that the plants can rot easily with too much moisture, and wet soil in a hot box is a dangerous combination for these. I've ordered the Logees one, and unless they've changed things, it's still shipped bare root, with the pot, and a bag of soil, for you to put together upon receipt. It's also the size of our 6-9 month olds and not the 2 year old that you purchased.
I'll email directly to address some concerns I have.
Please feel free to contact us directly with any other comments or question. We make our phone number and email easily accessible on our site.
Thanks,
Chris
Chris Moore
Buried Treasures
[HYPERLINK@www.buried-treasure.net]
813.857.8839
| | Positive | puff57
(1 review) | On June 25, 2008, puff57 Groves, TX wrote: Ordered several plants from them and they looked dried out when they arrived, but as I had never ordered this type before, planted them up. They quickly plumped up and have a lot of new growth. I thought their prices were really good and I definitely will order from them again.
My order took a couple of weeks to receive but I had a combination of ebay and website items. Their communication seems to great. | | Positive | flowerjunkie
(1 review) | On June 17, 2008, flowerjunkie Cypress, TX
(Zone 9a) wrote:Very happy with quality, speed in shipment, great packing, and OMG-the prices. I will buy from her again REALLY soon! | | Positive | seabrax
(1 review) | On June 17, 2008, seabrax Hillsdale, MI wrote: I love the plants I purchased. Everything went well and the shipping was fast. Thanks so much. Remember to email me when you get the purple in.
Thanks,
Chris | | Positive | Sunshine06
(3 reviews) | On June 12, 2008, Sunshine06 Macon, GA wrote: received my plants in record time.They were carefully packed and had planting instructions included.Can't wait for them to sprout up and bloom. | | Positive | ladyjmg
(1 review) | On June 12, 2008, ladyjmg Newport, VT wrote: I received my rhizomes, Thjey were carefully packed and shipped quickly after my payment. I purchased ans Aloe hybrid, that was an excellent healthy specimin. As far as the others I planted them and cant wait to see what grows, They were Curcuma a. Tri-Star, Curcuma Candy Cane and a Choco Top.
Thank you
| | Positive | netecolote
(1 review) | On June 11, 2008, netecolote Omaha, NE wrote: I ordered several crowns of thorns, and they all arrived promptly and in great condition. They were packed well for shipping. I had some questions about my order, and Chris was very prompt at replying to my emails. I appreciated the personal service I received in addressing my concerns. I will definitely order again! | | Positive | russelltdog
(1 review) | On June 11, 2008, russelltdog Kenner, LA
(Zone 9a) wrote:Purchased several Amorphallus bulbifer bulbs from Buried Treasures. The bulbes were of good quality, fairly priced, well packaged, and arrived quickly. I was very pleased with my purchase and my interaction with Buried Treasure. I anticipate dealing with Buried Treasure in the future. I highly recommend Buried Treasures. | | Positive | gencon
(16 reviews) | On June 11, 2008, gencon Schenectady, NY wrote: Very good Service, and very fast shipping.. Thanks | | Positive | digigirl
(10 reviews) | On June 3, 2008, digigirl Sugar Land, TX
(Zone 9a) wrote:I ordered 3 items from Buried Treasures - a small adenium, a spathoglottis and a curcuma bulb. They all arrived promptly, well packaged and in apparently good shape. Not having planted these types of bulbs before, I can't really say if they will grow or not, but they seemed fine to me.
My own laziness resulted in an extended delay before planting, so if a couple of them don't go, it will be my own fault. But the adenium bulb has started showing some new growth and appears healthy and happy (still waiting on the other two - keeping fingers crossed that I didn't kill them!). I am pleased with my experience and will purchase from them again. | | Positive | MAPLANTS
(1 review) | On June 2, 2008, MAPLANTS Dayton, TX wrote: THIS COMPANY WAS VERY PROMPT AND I WAS VERY SATISFY WITH THE PLANT THEY ALSO WERE VERY HELPFUL TRYING TO MASTER YOUR SITE.
I WOULD BUY FROM THEM AGAIN
MMIKULEC | | Positive | bike_n_garden
(4 reviews) | On May 30, 2008, bike_n_garden Bryan, TX wrote: Ordered a crinum amabile and a couple of habranthus back in March. Received notification of shipment and a box containing healthy, strong-looking bulbs soon after. I didn't get around to letting the company know I'd received them, and got a follow-up email from Gretchen asking if everything had arrived in good order (and suggesting I leave feedback at this site). I replied yes, I'd received everything, and would post feedback when I'd seen signs of growth. I'm happy to report that all 3 are growing quite nicely now! Yes, I would definitely order again!
:-) | | Positive | 7822878
(1 review) | On May 27, 2008, 7822878 Gloucester, MA wrote: Bought a desert rose via mail this past winter.Unfortunately,it did not survive the long cold trip up north.Chris and Gretchen were sympathetic to my plight and when spring came a gorgeous new Desert Rose plant arrived at my doorstep.No charge for shipping ! Wonderful people to work with.I am allready highly recommending them to my friends. | | Positive | THEPLUMERIAN
(1 review) | On May 26, 2008, THEPLUMERIAN Youngstown, OH wrote: Excellent communications with Chris, Although he has trouble checking the voice mail
The plants arrieved in Excellent condition.
I will buy again and again from them | | Positive | swampwoman
(1 review) | On May 23, 2008, swampwoman Largo, FL
(Zone 9b) wrote:Have ordered from Buried Treasure three times and the plants have been sturdy and healthy. I am slowly building up a collection of adeniums, and I will be looking forward to all their new plant offerings. | | Positive | SueZeeQ
(1 review) | On May 22, 2008, SueZeeQ Edinburg, TX
(Zone 9b) wrote:The plants (5 adeniums) came quickly, were plump and well leafed, plus the caudexes were knarly and interesting and big, and some even had buds! Shipping was very quick. A very positive experience. |
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