The scoop on 'Plant and Gnome'

SPECTACULAR!!! This is the best mail order plant experience I have ever had. Plants and customer service are top notch. Prices are very reasonable. Plants were well packed, healthy, and much larger and more abundant than expected. I would definately recommend this site. Kudos to P&G! Keep up the good work. CC

I ordered twice from Chris last Spring and am ordering again for this season. He is knowledgeable and friendly and responds to all e-mails very quickly. All of the plants arrived bigger than expected and ready to be put into the ground. I have a few (out of over 45 plants!) that are struggling a bit, and Chris unhesitatingly offered a refund (I haven't given up on them quite yet!). I would highly recommend this company for anyone needing plants; the prices cannot be beat, and the customer service is phenomenal!

Wow! Ordered Saturday, he told me he'd ship Monday. Tuesday at 2pm, the package arrived! Then I looked inside. I dont know if they always do this or if I ordered at just the right time, but there were significant "extras" in the box. Probably twice as much as I actually paid for. Chris is also great at communicating. I only wish they sold lots more stuff, like seeds! You will not be disappointed with Plant and Gnome.

Have tried to find fan-tail willow (Salix sachalinensis 'Sekka') plants for a long, long time! Finally found them through the internet at Plants and Gnome. Even better, I found a great plant source as well. The plants were shipped very quickly--they were large and in excellent condition--the communication regarding my order was excellent--and the prices were fantastic! A real value! I could not be more pleased. I can hardly wait until spring to see what all is available from this source. I will definitely be back and I would highly recommend them to one and all!!!!!!!!!!!

I searched for hours for a certain combination of shrubs. I'm on a limited budget, so price was definitely an issue. I finally called Chris at Plant & Gnome and received a call back from a most polite and helpful gentleman. He treated me like a valued customer, which is fairly unusual these days. PLUS he had all the shrubs I needed at a wonderful price! I know that this nursery will grow and do well. I only hope they can keep some measure of their customer service. I definitely recommend them.

I ordered from Plant and Gnome once last summer and again this summer. I was very pleased both times. The plants were larger than I expected and healthy both times. The price of the plants and shipping is less expensive than any other mail order nursery I've found. Chris is a wealth of information and is quite willing to answer your questions.

This website is wonderful! The plants that I purchased were by far cheaper than they would have been at another website or at a nursery, Chris regularly updated me regarding my order's status, and I received the plants within three days of ordering.

I want to add my own glowing recommendation of this company and its service. The personalized service is wonderful! I expected to receive a small cutting of Sikes Dwarf, but I received a very large plant with a very good sized root ball, all very well packaged. Chris, who was the one working with me through emails, made sure the weather was right before mailing it off. I am so thrilled to receive a plant of this size at such an excellent price...I highly recommend this nursery!

Very good experience. I ordered 2 magnolia leonard messel, 2 kerrias and 1 fragrant abelia. Chris was very helpful, answering my many questions by email before I made a final decision on my order. As soon as I posted the payment, he shipped the plants and got them 2 days later. The plants were all at least 2 years old, big and had good roots and very well packed so they held up very well in transit. Only a week later after I planted them, they are all shooting up already! I definitely recommend them. I saved a lot of money by ordering these trees from him rather than getting them from local nurseries.

I am very pleased with all aspects of my transaction. I ordered
two trees by e-mail, got a quick response with shipping information,
and received them promptly. They came packed surprisingly well,
healthy with a strong root system, and with no damage. I planted
them two weeks ago and I am very happy with the results. I anticipate
ordering again from this company and would not hesitate to
recommend it to anyone.

This year I needed lots of trees and shrubs (I'm usually ordering herbacious perennials), so I dealt with a lot of companies for the first time. I found this site by searching for oakleaf hydrangeas and bottlebrush buckeyes. Placing the order went smoothly, and Chris is wonderful about prompt emails - I wish other companies were as good! He emailed me after my order to tell me that a few of the plants were a little smaller than he'd like, so he was reducing the price. His modem was down in the spring for a couple of days, so he called everyone to tell them that their orders would ship that week. The plants arrived (in 2 shipments, with a phone call or email before each one), and were exceeding well packaged (it must have taken me 2 hours to get the plants out of their boxes). The reduced-price plants were actually a nice size, and I got a couple of extras to boot! They are shipped in plastic bags with no pots, and I would have appreciated labels, since some of the things I ordered I'd never actually seen before. However, CT_Ohio said that she'd gotten labels with hers, so maybe mine were just forgotten. The flat rate shipping you can't beat, and the customer service was wonderful. Overall a very positive experience, and I will definitely order again.

I had an excellent first experience with this company. Very good communication and easy payment system (Paypal). Plants (3 Seven Son Flower trees) arrived on schedule and extremely well packaged in recycled materials. Plants are as described in company's on-line catalog and arrived with a suprisingly generous moist root ball. I plan to order from Plant and Gnome again.

I mailed in an order for 34 Thuja plicataxstandish giant and in less than 2 weeks of mailing my check I received my trees! I am very pleased with this company and the trees are healthy with good roots and beautiful foliage. The communication is excellent-all my questions were answered quickly and Chris even called me to let me know when my trees were shipped and when to expect them. He gave me very valuable information on how to plant and care for them. The trees came when Chris said they would and they were very well packaged, there were even extras in case any were damaged during shipping but all came through without a mark! The prices of the trees and the flat rate shipping of $8 can't be beat! I will be ordering from them again! 5 stars*****

I would like to recount an excellent experience with Chris, the gentlemanly proprietor of Plant & Gnome. In early January I placed an order for a hydrangea querquefolia ‘Snowflake’ with a very fine company that I found on Garden Watchdog. Unfortunately, on April 25 that company informed me that the Snowflake would not be delivered until fall. The purpose of the plant was to replace a big and obvious hole in my landscaping, and I had ordered a large one. I was forced to cancel the order and see what I could do to fill the gap. I immediately went onto GW searching for hydrangea providers and stumbled across Plant & Gnome. I telephoned at around the end of the business day (a terrible time to call), and a gentleman with a wonderful British accent answered – Chris (the Chief Executive Gnome). He took the time, so late in the day, to discuss my concerns and make very helpful suggestions. He only had one Snowflake left, and that was taken, but he had a rather large “Sikes Dwarf”. Since the plant next to it was a Snow Queen’ that has stayed small for several years, I thought that it would work. He charged me $12.00, plus a mere $8.00 shipping (I sent a check), called me 2 days ago to let me know that it had shipped, and today I received a 3 foot, wonderfully healthy plant, in beautiful condition and solidly taped in to the box. All in all a very pleasant experience that I hope to repeat ASAP!

Plants were larger than expected and in great shape. Great customer service and awesome shipping. Will definetely buy from again.

As a first time orderer, I was unsure of what to expect, especially with their lower prices and generous shipping policy. WOW! I am greatly impressed by the quality and size of the plants I just received. I encouraged a fellow plantaholic to try them and her reaction was the same.

Great value here---generously sized plants, affordably priced. Shipping was cheap, packaging was basic but adequate and communications were excellent. I hope you have as good an experience as I did.

This is a good company...replies to emails in an expediant manner unlike some other companies using the internet. The products I ordered shipped as of promised date and arrived in great shape . My dawn redwood and two japanese shrub roses were of top quality large and healthy... Of course they don't have everything listed on their site ( as one person complained about) ...that would be a miracle since they'd have to update your site daily ...that's what email is for, to see if it's available... I WOULD like to see their web site upgraded with photos of items and better descriptions for us novices...but overall I would highly recomend this site to anyone looking for products they carry... David Myers

Ordered 5 plants this spring: 3, which were taped together at one end of the box arrived in perfect shape, however the other 2 were broken just above the bagged root ball. My email was immediately responded to with a shipping date for replacements. They also suggested that I plant the root balls anyway and I'm pleased to report that tiny new leaves have sprouted! I would definitely consider ordering from Plant and Gnome again.

The plants I ordered from Plant & Gnome are thriving and happy. They were very large for the price. I love the flat rate shipping and will be back to order a lot more from this small, family-run nursery. Don't expect the packaging to be super-professional (lots of tape and grocery sacks); just put your plants in the ground, and watch them take off.

Definitely one of the best places to buy. The flat-rate shipping is inexpensive, the plants are excellent, and the selection is extensive. Highly recommended.

Just received 4 annabelle hydrangea that I ordered. I'm amazed. Their site describes them as "12-18"", and these must be 4 feet tall. I expected bare root sticks and these are leafing out and ready to drop into a hole. I'll have to dig bigger holes than I expected.

Terrific prices, great communication. I'll definately order from them again.

Very friendly people, however the on-line experience leaves something to be desired.
I just placed an order, only to get an email back indicating their inventory is out of date.

I ordered seven plants; three varieties. One type was no longer available, one was only available as a smaller size and the third only as a larger size.
I chose not to make the order - I look forward to making one when they actually have all the plants that are listed on their website.

I have no direct knowledge yet of plant health, shipping practices, etc.
I only give a Neutral rating because they don't have what is currently listed on their website.

very good company. excellent communication, excellent prices and unusual selction of trees and shrubs. check out the site and be confident about ordering from them.

I would highly recommend this nursery.The shrub I ordered was of excellent quality and transplanted without a problem.Customer service was very personal and emails answered in a timely manner. It would be a pleasure to deal with this company again.

I ordered a fosythia bush that arrived in excellent condition and ready to drop into a hole in the ground. Service was excellent! Would I deal with this company again? YOU BET I WOULD.

This site is fab! Smashing prices and all items promptly dispatched as well. They certainly know what they're doing.

This company has great communication skills as well!

Cheers!