The scoop on 'Lewis Bamboo Groves'

I ordered six 6" high bamboo plants. Four arrived as 4" high and in good shape, the other two arrived four days later due to an error in shipping. When they arrived the plants were completely dried out and I thought they were dead. I called Lewis Bamboo and they said to soak them in a bucket of water for one week. I followed their advice and they didn't come back to life. I sent photos as requested to them and they said to plant them in the ground and they will come back to life. I did as they said again and the original four are fine but the other two are completely dead. My brother removed them and threw them out not knowing that Lewis Bamboo would need the new photos as I was told they were going to replace them. I just spoke with them and explained that my brother had already taken them out and I can't produce the photos but they said there is nothing they can do at this point. They didn't make good on their promise and I am taking a $154.00 loss. Please beware.

We at Lewis Bamboo regret that our customer is unhappy. All we requested was proof that his plants were indeed dead. The photos he sent us a month ago showed a plant that was alive. We gave him a few tips, extended his warranty and asked him to contact us if he had further problems. We even tried to contact him to "check up on things" to no avail.He contacted us and informed us the plants did not make it. All we requested was proof. None was given. We want everyone to be happy with bamboo. We love it and want you to love it too!

I bought 2 - 3 gallon division of Phyllostachys Rubromarginata and 1 3-gallon Muso in the Spring of 2007. They arrived well packed in boxes and looking real good. The roots were well established. So far, they still look just as healthy planted outside since then. The cold weather in the 20's we had a couple of times did not even phase them. I look forward to new shoots growing this Spring.

I ordered one 2 gal Phyllostachys viridis and one 2 gal Phyllostachys rubromarginata. Both arrived well packed, healthy, and in excellent condition. This year's new leaf-buds are just starting to elongate. They were very nice over the phone and shipped the plants exactly when I needed them. Will buy from them again if I find more space for bamboo ; )

I ordered #2 Red-Margin Bamboo and received a plant big enough to put into a #5 pot. Great shipping and no transplant shock.

Have placed two orders for 3 gal bamboo's with Lewis Bamboo, all plants arived in excellent condition, well packed and impressive right out of the boxes. Answered questions quickly. They really have a love for what they do. Order with confidence.

I bought a 3 gallon division of Phyllostachys Rubromarginata in Spring 2003. The shipment was fast and packaging was done by someone who knew exactly what he was doing. The care this company has for its plants as well as customers was very apparent to me. I have emailed a few times with questions about my purchase and always get helpful, timely responses. The quality of the bamboo is excellent, meaning it was a strong division, well dug, and had little transplant shock. Great company!