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| Company Comment, posted on February 2, 2006: |
Garden Crossings is an online garden center for gardening enthusiasts who are looking for new and unusual perennials, shrubs, and Clematis vines. We are committed, not only to having the best selection of top performing hardy perennials, but also to offering superior plant quality and size in the gardening mailorder industry. When it comes to plants for your landscape, size really does matter! Our potted perennials are grown for two years and shipped in jumbo pots that are over 5 inches wide and 6 inches deep! With a large healthy root system, you can be assured our perennials will flourish in your landscape.
Rod Grasman (Owner of Garden Crossings L.L.C.)
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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Positive | Sublux7
(4 reviews) | On October 6, 2008, Sublux7 Manassas, VA wrote: My first experience with Garden Crossings. I ordered a scabiosa that arrived in good condition despite being stuck in a Fed Ex facility over the weekend. It arrived a total of 5 days after shipping and it still looked pretty good: it was also a really large full plant that barely fit in the box. It was packed well.
Overall I am happy with the plant quality, and also that it came in the 5.5 inch pot. | | Positive | tggfisk
(10 reviews) | On September 28, 2008, tggfisk Garner, NC
(Zone 7b) wrote:Just received my first order from Garden Crossings. I ordered 4 plants from their end of the season sale and imagine my surprise when a huge 2ft tall box arrived! Yep, the plants were that big and packed so that neither soil nor plants were disturbed during shipping. A very big thumbs up for GC! My first order, but it won't be my last! | | Positive | mrsninavilla
(5 reviews) | On September 28, 2008, mrsninavilla Albuquerque, NM wrote: I received my order today. This is my second order from Garden Crossings this summer and I am a very happy customer. The plants were shipped quickly and were received in excellent condition. I will order again and recommend this company to others. | | Positive | sandnsea2
(8 reviews) | On September 23, 2008, sandnsea2 Kernersville, NC
(Zone 7a) wrote:Wonderful company! Gorgeous, huge, healthy plants!!! Shipped lightening fast! I am just so pleased to have found this company! A serious garden company with quality merchandise. How refreshing! I ordered a Phygelius, a Filipendula and an Echinacea. Top-notch! I can honestly say, I have never received such large plants from a mail order company before. BRAVO! Garden Crossings! | | Neutral | Daeze
(1 review) | On August 15, 2008, Daeze Oklahoma City, OK wrote: I won't buy again from them.
first off they said I'd have my order
in a week ,well a month later and
no order,then when I do get it I get
a stick with roots..
I have waited all summer to post this
to see if my plant did any thing,No
not a thing,We shall see what next year brings. | | Positive | dpl9222
(6 reviews) | On August 15, 2008, dpl9222 Dexter, MO wrote: I just received my first plants from Garden Crossings. I ordered daylilies. When I opened the box I was surprised to see the green foliage filling the box all the way to the top. They were in very large pots, expertly packed and properly labled. I am very satisfied with my first order from this company and happy to give a positive review. | | Positive | whitehen
(7 reviews) | On August 1, 2008, whitehen Salem, MA
(Zone 6a) wrote:WOW!!! After seeing so many poitive experiences and visiting there great web site, I gave an order for eight heucheras on Sunday. That following Wed. I had eight huge plants delivered in perfect condition. There prices are excellent, similar to nurserys in the area, and the selection of plants is outstanding. Great job Garden Crossings, I"ll be back as a loyal customer after this great experience. | | Positive | El_Bandito
(1 review) | On July 28, 2008, El_Bandito Wheat Ridge, CO wrote: I ordered two Roguchi clematis and they shipped super fast and arrived on time. And despite the fedex guy obviously not understanding what "Live plants this side up" means AND tossing the box on its side on my patio, they arrived in excellent condition. Luckily they were packed very well. I'm impressed by how big and healthy they are. Thanks Garden Crossings! | | Positive | snipesk
(3 reviews) | On July 26, 2008, snipesk Blythewood, SC wrote: I had been looking for a certain color of cone flower, everyone in my area was out. Lo a Garden Crossings catalog came and there it was. I ordered on line and could not believe how fast it came and even better it was a very nice large plant . I am really pleased and will order again. Pat | | Positive | DiamondD
(9 reviews) | On July 12, 2008, DiamondD Baton Rouge, LA
(Zone 8b) wrote:I have placed numerous orders with Garden Crossings for Clematis. Their website is easy to navigate, the ordering process is excellent. And, they are quick to respond to an e-mail. I hated to hear the negative response, but this happens sometimes. I am very pleased with my business dealings with them. Oh, and I just received my latest shipment, 7/11/08 and even had blooms on one of the plants, and the packaging well it was over the top as usual. When ordering by mail you would expect to have scrawny plants sometimes [yes, I've been given a reality check a time or 2 with other vendors] but I'm always pleased with Garden Crossings, good root system, healthy plants. The shock of transporting any plants, especially large plants is to be expected, not to mention the cost of shipping large plants. I guess you could call me a fan. | | Positive | redstar
(5 reviews) | On June 27, 2008, redstar Plainfield, NJ wrote: i ordered 1 clematis,1 cone flower. the plants were nice size and in big 5x5 pot
size which most mail order companies don't have for the price i paid. the plants were healthy and now i'm giving them a little sun each day to get them ready to
plant in about a week. i would and will order from this company again! | | Positive | drsvelte
(1 review) | On June 20, 2008, drsvelte Baton Rouge, LA
(Zone 8b) wrote:I placed my first order with Garden Crossings last week. At the time, they were running a special: no shipping charges for orders over $100. My order was over $100, so I expected no shipping charges. It turned out that one of the plants ordered was no longer available. My order dropped below $100 and shipping charges were added back and charged to my credit card. Garden Crossings caught this snafu themselves, called me to explain the error, and credited my account for the shipping.
My plants arrived today and I'm very pleased. They were really good sized and packed well. As best I can tell, they suffered little during transit. I will order from Garden Crossings again. | | Positive | gardadore
(13 reviews) | On June 17, 2008, gardadore Saylorsburg, PA
(Zone 6a) wrote:I placed two orders with this company for the first time this year. Both orders arrived in a timely manner, well packed, in excellent condition. The plants are indeed large and healthy as advertised. Shortly after the first order arrived a poppy died (they can be very difficult to transplant and keep going). They gave me a generous credit for future orders. When they offered a free shipping special I placed a second order which arrived in three days again in superb condition. The cone flowers are especially strong. While the prices may seem high they are comparable to other high end companies and the plants are considerably stronger and larger than most web companies. I will definitely order from this company again as they offer unique perennials. Their customer service has also proven to be outstanding and caring. | | Positive | clareb
(5 reviews) | On June 14, 2008, clareb Vernal, UT
(Zone 5a) wrote:I ordered three of the same type of calibrachoa and two 'Bonfire' begonias. All five plants arrived in good health and are vigorously growing (and blooming).
Great plants for very reasonable prices! | | Positive | staceysmom
(2 reviews) | On June 4, 2008, staceysmom (GayLynn) Appleton, WI
(Zone 5a) wrote:I just received my order from Garden Crossing today and am very pleased. My order arrived very quickly from the time I ordered it. Large and healthy plants. Very well packed. I highly recommend them. In fact I'm about to place another order with them! | | Positive | JPride1127
(6 reviews) | On May 30, 2008, JPride1127 Detroit, MI wrote: Excellent plants, customer service is shotty.
I ordered one plant in Dec 07, and in between then and the time they shipped my credit card expired. In between this time I placed an order for 320.00 w/ a different credit card. They contacted me telling me the order for one plant wouldn't go through (25.00) so I provided them with my debit card, and next thing I know they charged both orders to my debit card, when I contacted them I was told by one of the owners that it couldn't be reversed even though when I emailed them I only authorized them to charge my card for the 25.00 not the 320.00 (it has posted to both my charge card and debit card). I will be contacting my credit union to fight this charge, seeing as how I never gave them permission to charge that amount to my debit card this will affect the money in my bank account that I have written checks against. I will be deeply disappointed if this matter can't be resolved in the few days with the Garden Crossings staff. I am not refusing to pay for the order, I just want them to charge it to the card I provided them with.
It will be such a shame because I have to find a company that's farther away from me, and that probably won't provide plants in such good condition.
On May 31st, 2008, JPride1127 changed the rating from negative to positive and added the following:
Looking back on the situation it was kind of my fault, any issues that occured are forgiven on my part, they do a really good job with their plants. I hope eventually in the future I will order from them again
On June 3rd, 2008, JPride1127 changed the rating from positive to negative and added the following:
Received my order, my 3 gallon hydrangea is 95% dirt. They seem to have potted a 5.5 inch plant in a 3 gallon container. Both plants have black spot, wilted, bone dry, very few healthy shoots or roots. needless to say I gave these away, and after one of the owners rude customer service, I will never deal with this company again, I don't think Chad Walters works here anymore? He was a great guy with excellent customer service. If he does I would pay to deal with him again, not the rest of these people.
On June 3rd, 2008, JPride1127 changed the rating from negative to positive and added the following:
this is the first time I dealt with Rod, the owner and his customer service skills are excellent. After some thought the hydrangeas were the only plants I ever received from GC in sub par condition, and everything else I ever planted has stayed alive. I will continue to purchase from GC and next time think before I post such a hot headed review | | Positive | BlackDogKurt
(9 reviews) | On May 30, 2008, BlackDogKurt Seymour, CT wrote: I ordered some plants from Garden Crossings for the first time this year and I was very pleased with everything. Their web site was easy to navigate, prices including shipping were clearly shown online, and the selection of plants was very good.
The perennials I ordered all arrived right on time, were very well packed, and were in healthy condition and good sized. They are all now thriving well in our garden. I would definitely recommend Garden Crossings. | | Positive | Hostafarmer40
(3 reviews) | On May 27, 2008, Hostafarmer40 Zeeland, MI wrote: I have been ordering from this company for three years and have been 100% satisfied. The plants are full size and have plenty of roots. The plants are in great shape and ready to plant in my garden with no fuss. Aside from looking great when I get them, they overwintered and are almost double the size in one year.
I will order from them again in a heartbeat. | | Positive | Ronni92
(9 reviews) | On May 26, 2008, Ronni92 East Stroudsburg, PA wrote: Spring Fever hit hard and early for me this year. I was ordering annuals as early as February. I also kept ordering and the company combined all my orders together with a running tally of my impending bill, which was nice.
When my order came, it arrived in two different boxes on two different days, even though they had been sent together. The first box had both annuals and perennials and was perfect. The next day my second box of plants looked very much the worse for wear. The plants were disheveled and torn up, and a lot of them were DOA. So I sent en email describing the vast difference in the plants I received and got an immediate response. All of the plants that were trashed were replaced within a week, and the replacements were healthy, even though I worried about Fed Ex getting them to me. I wonder if Fed Ex isn't to blame since all the orders were packaged the same. If so, I hope the company got reimbursed as well. I will continue to order from Garden Crossings because they care about their customers and the plants are quality plants. | | Positive | dmcdevitt
(10 reviews) | On May 24, 2008, dmcdevitt Schroon Lake, NY
(Zone 4a) wrote:WOW!
Huge, lush plants, not a twig or leaf broken....By far the nicest plants I've ever received by mail, and as nice as the best I'd pick out for myself at a good nursery! | | Positive | silverskigh
(1 review) | On May 24, 2008, silverskigh Meshoppen, PA wrote: I ordered a bicolor butterfly bush and it did not winter so well. This could have been my fault as last year I was a beginner and didn't know a whole lot yet. I emailed them to let them know it did not make it through the winter, not even 24 hours later I received a response saying they will ship me a replacement. No questions asked. So I am very pleased, thank you Garden Crossings! | | Positive | louisf46
(1 review) | On May 23, 2008, louisf46 Galeton, PA wrote: Ordered a couple of dozen plants from this company. This was a first time order. The plants arrived in good shape. The packing was excellent and the plants were very nice and well rooted, unlike some of the big name catalog sellers. Will definitely purchase from again. | | Positive | katlan
(2 reviews) | On May 16, 2008, katlan Cambridge, MN wrote: I am very happy with the plants I ordered. The shipping was good and the plants were in very good condition. I think there prices are a bit high but will order again when it is a hard to find item. | | Positive | TTM
(3 reviews) | On May 14, 2008, TTM Wichita, KS wrote: I ordered little henry itea, limelight hydrangea, quickfire hydrangea--all 5.5" pots. Order arrived on a weekend as I requested (only mail order company to do so). Plants were alot bigger than I expected. Iteas growing in mostly shade have grown faster than iteas I bought from local nursery & in a much bigger pot--what is the difference? But hydrangeas have been slower to take off.
The company is as advertised. I wish they would post shipping rates for regions upfront instead of placing it in shopping cart to find out (I like to shop for S/H charges).
I also wish they had more coupons/discounts available online.
Prices are reasonable, but not super cheap. You can usually get better deals at local nurseries. But if you have specific plants in mind, this is a reliable mail order company. | | Positive | plantslayer
(13 reviews) | On May 12, 2008, plantslayer Raymond, ME wrote: I just received my first order from Garden Crossings and am very pleased. The packing was great and the plants very large and healthy. The prices are a bargain for what you get. I ordered Dark Towers Penstemon from them, forgetting that I had already ordered it from another company. Garden Crossings price was $3 less and the plants where easily 3x's larger.
They combined 3 orders for me to save on shipping, (which would have been reasonable even if they had not) and e-mailed me when they shipped it. They also asked at the time I placed the orders if I wanted supplies I ordered shipped right away or with the plants. Great customer service!!!
I will most certainly be a repeat customer. | | Positive | amoraflores
(7 reviews) | On May 6, 2008, amoraflores Malvern, PA wrote: I received my order from Garden Crossings last week. It was my first time ordering from them. I was very pleased with the plants they sent. I thought their packaging was very good. No soil anywhere, no peanuts. The plants were healthy. I made an addition to my order two weeks before shipping via e-mail and received a prompt reply with the additions included. I will order from them in the future. | | Positive | phylsjournal
(3 reviews) | On May 2, 2008, phylsjournal Fishkill, NY
(Zone 5b) wrote:Communication and service was excellent -- I received an email letting me know approximately when I would receive my order. I was quite pleased with the plant I received; it was quite large and very healthly. Also, the packaging was the best I've seen. I wouldn't hesitate ordering from them again! | | Positive | DixieDirtDiva
(4 reviews) | On April 28, 2008, DixieDirtDiva Nashville, TN wrote: I received my order and was quite pleased. The plants were healthy and well established with, for the most part, really extensive root systems. The hardy hibiscus were obviously from several year old stock, and I believe I'll get blooms this year, and the asclepias were almost too tall for the large box. The prices were not particularly inexpensive, but the plants were of a size to warrant it. I liked the way they packed everything with bamboo stakes to prevent stems from being bent, too. I would order from this company again, especially if they have a sale! | | Neutral | plantobsessed
(2 reviews) | On April 25, 2008, plantobsessed Grapevine, TX wrote: Bad packaging!!!
I bought two salvias, and they arrived in the worst shape that plants can arrived in. Obviously, the plant's been tossing around in the box, bruised leaves, roots just dangling from the plant, dry soil all over the box.
I called them and they first told me something along the lines of - go ahead and plant them into the ground, water them really good, and chances are they'll come out fine. I was not happy with that answer at all. So they did send a replacement immediately.
Guess what, the replacement arrived in the same condition! Dry soil all over the place.
They have been in business for just a couple of years, and obviously, packaging is still something they have to work on making better.
I'm not going buy from them again. | | Positive | Pat665
(1 review) | On April 18, 2008, Pat665 Kerrville, TX wrote: My first order and the service was outstanding. Very well packaged,very quick delivery and my Mexican Feather Grass was in great shape. Will not hesitate to use in future as prices were less (even including delivery)than the big box nurseries and got my plants when I wanted them as opposed to when they are available. | | Positive | knotz
(3 reviews) | On April 18, 2008, knotz Kelso, WA wrote: Another great purchase....Though a couple plants are on backorder, the other 3 came packaged good and healthy...I will keep buying from them, no problem :)
On June 7th, 2008, knotz added the following:
I love this company...Their plants are surpurb and the packaging is good...My favorite person there to work with is Heidi...Her customer service is awesome. | | Positive | mrsjudes92
(4 reviews) | On April 16, 2008, mrsjudes92 Cocoa, FL wrote: bought 3 ageratum and 3 agastache... what a nice experience to receive plants that look so healthy and full of growth. planted them and they look wonderful. the ageratum is setting blooms in just 5 days and the agastache is sprouting new leaves. I also bought a hydranga on the same order but have not yet received it. we've planted several hydranga and not had much luck with them yet. but I'm going to try again. will definately by from this company again. | | Positive | suscwbuff
(3 reviews) | On April 5, 2008, suscwbuff Robesonia, PA wrote: I just had to write a comment even though I haven't received my plants yet. I have been adding to my original order for the last month. I have also asked for a substitution because I realized I had purchased a certain clematis last year. Their customer service rep couldn't have been more helpful and accomodating. Today I asked a question and had a reply within a couple hours. Their customer service is one of the best! I started ordering from this company in the last 2 years and have never been disappointed with the product or service. | | Positive | kaydiehl
(5 reviews) | On February 21, 2008, kaydiehl Pasadena, CA wrote: I've ordered from them three times previously, and am waiting on delivery of a fourth. Vigorous plants of excellent size, well and promptly shipped. Doesn't get any better. Actually, it does -- great sales and/or reduced shipping charges from time to time as well. | | Positive | kariny
(1 review) | On January 15, 2008, kariny Rock Island, IL wrote: I can't say enough good things about this company. Compared to the mail order places that I have dealt with before, the quality of the nursery stock is outstanding. It is the only company that provides a product that is the equal of anything I could by locally, plus its variety in its specialties is second to none. | | Positive | dirtyharry
(22 reviews) | On November 28, 2007, dirtyharry Aurora, CO
(Zone 5a) wrote:I have ordered several times from Garden Crossings and haven't gotten a bad plant yet. The plants are good sized and well packed. However, I do wish they wouldn't use FedEx. The only problems I've had are with the shipper. | | Positive | Nigella
(21 reviews) | On October 17, 2007, Nigella Wilmington
(United States) wrote:I ordered 2 Clematis, 1 muhli grass and 1Sambucus Nigra. My plants were shipped sooner as I could expect them. Packaging was excellent. The plants were large, beautiful, and vigorous. -Maybe one of the two clematis could have been stronger but it is still good and healthy. This was my first order with this company and I am very happy that I tried them.
| | Positive | moth2flame
(2 reviews) | On October 6, 2007, moth2flame Derwood, MD wrote: I ordered (3) Tree Peonies in late June. Unfortunately, just before they shipped in Oct., they said there was a mistake when taking inventory of their stock and they ran out of one kind I ordered:( The remaining (2) arrived last week and I planted/watered them immediately. Of the two bareroots, one looked healthy with large green leaves and eyes, the other was considerably smaller in both respects(on the edge?). Overall, the customer service was good and my emails were answered within 48 hours. The packing was OK, as the cardboard box was a bit bashed when it arrived but the plants seemed unhurt despite a few broken leaves. The roots were in soil in plastic pots and secured with rubberbands. Pricing was excellent. This was my first time ordering from GC. I will post a follow-up in the spring. | | Positive | meplant
(1 review) | On October 5, 2007, meplant kelso, WA wrote: I received my first ever order from Garden Crossings and was VERY surprised at how large the plants were and what great shape they were in...I will definetly be ordering from them again...Absolutely got my money's worth and more...Packaging for my 4 plants was superb...Thanks Garden Crossings, you have my complete satisfaction. | | Positive | wickerparker
(10 reviews) | On September 18, 2007, wickerparker Chicago, IL
(Zone 5b) wrote:I've just received my first order from GC, and the experience has exceeded my expectations. I ordered 10 plants and each arrived perfectly packed -- they were each bigger and more lush, by far, than any plant I've gotten from any other online seller, including ones with the highest ratings here. As a midwesterner, it's nice to order from a company that's nearby so the plants don't have to travel across the country in unpredictable weather. They don't have the widest or rarest selection, at least not right now (Fall catalog), but I very much appreciate the fact that their standard sized plants are considerably larger than the norm for mailorder and in some cases come in 1 gallon containers. Plus, since my order was over $75, shipping was free. The plants arrived 3 business days after I placed my order. I'm absolutely delighted and wish I'd ordered more from them.
On September 18th, 2007, wickerparker added the following:
just correcting myself -- in some cases the plants actually come in _2_ gallon containers. |
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