The scoop on 'Bamboo Garden Nursery'

I placed an order with Bamboo Garden for several bamboos a little over a week ago. The order arrived today in perfect shape (excellent packaging) and great health. A discussion with a really nice and well manored guy from the nursery after receiving my order was extremely customer focused. I'll definitely order from them again. Kudos BG!

I found them to be very helpful - great customer service. I sent an email explaining what I wanted & what my growing conditions are, and they came back with several suggestions on varieties that would work well here. I confess I ignored their advice and went for the variety that looked so great in the pictures - phyllostachys nigra. It arrived in a very-well designed box, probably the best packaging I've ever seen in a mail-order plant, looking very healthy & happy. I've planted it in a (LARGE) container to keep its spreading tendencies under control, and so far it seems happy - will be interesting to see what it does in a few years when it should be trying to put out some taller growth. I'm thinking about ordering some more bamboo of a clumping variety in the fall or next spring. I'll definitely buy it from Bamboo Garden Nursery.

I have the pleasure of living about 20 minutes away from Bamboo Garden. It's wonderful to be able to go there and talk to their folks, and just wander through the bamboo groves and greenhouses. Very helpful, certainly recommend them in the NorthWest.

Bait & Switch??

I was pleased with, and ordered 15 of the Fargesia robusta described here: [HYPERLINK@www.bamboogarden.com]
They responded: "We can fulfill your order but there are a few things I need to clarify about the plants we are currently supplying. We have Fargesia robusta 'Green Screen' [HYPERLINK@www.bamboogarden.com]"

They get points for being honest, but the attempt to fulfill a big sale with a substitute product is disturbing. If I wanted Green Screen, I would have ordered that in the first place.

We simply told mailtome that the F. robusta would not be available for a few weeks, which we would be happy to reserve for him. Or, he could get the F. robusta Green Screen right away. To accuse us of bait and switch is preposterous. We have high standards of quality and make sure that plants we ship out are hardened off and ready to travel. If a customer has made a selection that is not ready to ship out, we contact them and provide an estimated time as to when the plant will be ready, or offer a similar plant as a substitution.

ordered 1 gal. of "bory" and 1 gal. of "yunzhu" 2 weeks ago, both arrived well packaged and good deal for the money, nice plants doing well in the greenhouse before I plant out when weather warms. Will order again. DT

I've dealt with a few bamboo specialists over the last couple of years and this is the best. They have an excellent selection, fair prices, and exceptionally healthy plants. The roots were especially well developed which allows the bamboo to fill in quickly.

We got great service and advice from Matt as well.

This will be my one and only bamboo source from now on.

I can't say enough good things about Jed and his nursery. The people and informative and friendly. Their plants are healthy and well rooted. The shipping is bar none the best I've seen for live plants at reasonable rates. After placing about 10 orders with them they are by far my first choice for bamboo.

Anyone looking to purchase bamboo via mail-order your search is over. The people at The Bamboo Garden are more than helpful with assisting you with your bamboo selection, they even listened to me go on a long rant about what kind of bamboo I was looking for and how I planned to plant it and all without hanging up the phone! But what sold me the most was the fact that I ordered some black bamboo of the 'Hale' variety and when it arrived it was in great shape but just the standard variety black bamboo. When notified of this, Bamboo Garden nursery and the wonderful people who run it didn't hesitate to send me out the 'Hale' variety bamboo ASAP and told me that I could keep the other black bamboo they originally sent free of charge, they even suggested where and how I might plant it! You can feel assured when ordering from The Bamboo Garden that you are going to recieve healthy, top notch plants from friendly, professional people.

Great selection at very reasonable prices. They shipped the day after I placed the order, and the plants arrived quickly, very well packed and in great shape. Next time that I need bamboo I will look no further. Highly reccommneded.

I ordered 4 bamboo 1 gallons from them this spring. They came in great shape and have thrived in our hot iowa summer. I plan to do future bamboo orders with them.

I've bought Bamboos from a bunch of suppliers, and bamboo garden Nursery is handsdown the best. The plants are huge, well established, and just gorgeous. The packaging is great and the e-mail contact was always timely. Thanks for being one of the good guys.

I purchased 2 Fargesias and 3 Phyllostachys species. All arrived healthy and in excellent condition. They even provided a courtesy call to let me know that my order had been shipped and to give me the tracking number. Also, they provide an incredible selection of bamboo at some of the cheapest prices out there. Shipping was a bit high, but that's because the plants were shipped from coast to coast. Will buy from them again if I find more room for boos!

My word, they know what they're doing. And offer a great selection. I've spoken with Ned in person and on the phone - the dude knows what he's talking about, and seemed eager to answer my questions. If you have the ability to visit their new facility, do not miss the opportunity - it's beautiful, and a fantastic day trip.

I ordered two plants,both arived on time and in very nice condition ,,they seemed very professional,

APRIL 21 2004

BOMBOO GRADENS WILL NOT ANSWER THE PHONE THEY CALL BACK IN A DAY OR TWO. MY ORDER WAS TO BE SHIPPED THREE DAY U P S WHEN IT DID NOT ARRRIVE I COULD NOT GET IN TOUCH TO ASK FOR A TRACKING NUMBER. I FOUND THIS VERY FRUSTRATING !!! NEXT TIME I WILL ORDER FROM BAMBOO GARDENS OF WASHINGTON IN REDMOUND WASHINGTON. I HAVE ORDERED FROM BOTH CO. IN THE PAST.

The consultation/advice were worth the price of the plants. Visited the nursery October 2002 and have three great, beautiful bamboos thriving this spring. Highly recomended.

The staff are very knowledgeable, plants are good, healthy, very reasonably priced and always properly shipped - highly recommended.