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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Negative | actaylo
(1 review) | On September 16, 2008, actaylo Julian, PA wrote: I have drooled over the WFF catalog for years, but have chosen less expensive plants from other mail order sources. I could not resist a climbing rose and clematis combo and finally ordered from them. It was a garden splurge for me. When the plants arrived, the rose was a very small set of about 4 canes. The clematis was a sprig! I was so disappointed. The rose has finally shot up to about 2 feet on one cane. The clematis died. At least I know the name of the clemais to repurchase from a more reputable dealer. I will not pay those prices again, but I will use their catalog to make combinations of plants that I buy elsewhere. Who would have thought! Actaylo
Company representative comment on September 17, 2008:
On Sep 17, 2008 8:41 AM, White Flower Farm added:We are sorry about your disappointment with the quality of our plants and service. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue you a refund. We want you to be successful with our products and pleased with their performance. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com or call us at
800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service | | Negative | mjcasey
(1 review) | On September 13, 2008, mjcasey Suffolk, VA wrote: I recently received a $50 gift certificate from WFF mailed from the company along with a catalog. When I went on line to order, the prices were changed from $12.95 each to $15.95 each. I called the company to see if they would honor the original price since I had just received the catalog, which was the spring 2008 catalog. They quoted their printed policy about the right to change prices without notice due to increased costs to them. A few days later I received a Fall 2008 catalog in the mail with the new higher pricing. I feel it is bad business to send out a catalog with outdated prices late in the season without a big post it on the front saying the prices are not valid. As others have mentioned shipping is almost $14 (up from $9.95) so instead of getting 3 plants for $36.50 and a forth at $12.95 with me picking up most of the shipping, I bought 2 plants and told them to refund the balance to the card giver. ($4.15) The certificate was sent to cheer me up and through no fault of the giver missed the mark. I own a business and understand the cost of running a business and the need to make a profit but I also believe in keeping the customers happy. I will not purchase from them again. | | Positive | spursley
(4 reviews) | On September 2, 2008, spursley Brooklyn, NY wrote: At WFF prices the plants should be exceptionally large and healthy. But they're usually not exceptionally anything, and I agree with other reviewers that the quality of plants seems to have gone downhill over the years. I also once had a problem getting them to reply by email after they sent me a rotten iris bulb. I emailed about 5 times over a couple weeks and they never did respond. It's apparently better to call (they have refunded things for me when I've called), but I just didn't feel like calling that time, and I thought that since they have a customer service email on their site they might respond to it. They do have a great website & catalog, and also a great selection, and the plants usually arrive in a reasonable amount of time. It's not high-risk to buy from them, just high cost for what you get.
On October 29th, 2008, spursley changed the rating from neutral to positive and added the following:
I have changed my rating from neutral to positive. I ordered 4 poppies on Saturday night, got a message on Monday that they had shipped, and received them on Tuesday in good condition. I still think they\'re overpriced for what they usually send, but as long as you know that going in they\'re perfectly reliable. | | Neutral | blairteam
(1 review) | On September 1, 2008, blairteam Millbrook, NY wrote: I have a very positive report on their tomatoes. They were great and flourished. Some annuals for pots were OK but some did not even bloom. The shade pot with Begonias, Fuschia were great but the plants over shadowed the Coleus and they never 'saw the light of day'. The perenials I ordered were a BIG disappoinment. As many have noted they are delivered very tiny and look like they will take many years to grow to full size. An expensive daylily never grew, was replaced by them and still never grew (in an area where other daylilies that are flourishing). I replaced teeny sedum with some from the local nursery which have done beautifully. The White Flower sedum are still the same size as when delivered. I just replanted them and the roots have not developed at all through a very good growing summer. I may order the tomatoes again but never any flowers. What an expensive disappointment. | | Negative | johnforourke
(2 reviews) | On August 24, 2008, johnforourke Media, PA wrote: I have ordered numerous time from WFF but have been disappointed with my last two orders. Most recently some plants were received in a completely dormant state with not even any foliage showing. After a good deal of coaxing and nurturing some of the plants survived but others didn't make it.
My experience in ordering bulbs from them has been OK. However, I don't view their products as a good value. Although WFF does a great job at marketing their products, they haven't come through with the quality of plants that is expected.
When I expressed my disappointment to WFF's customer service site, I never received a reply. Nothing.
Company representative comment on August 25, 2008:
On Aug 25, 2008 9:15 AM, White Flower Farm added:We are sorry about your disappointment with the quality of our plants and service. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue you a refund. We want you to be successful with our products and pleased with their performance. We strive to answer each email within 24 business hours, we apologize that you did not receive that service. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com] or call us at 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service
| | Negative | Twonewfs
(13 reviews) | On August 21, 2008, Twonewfs Belgium, WI
(Zone 5a) wrote:Despite the bad reports on WFF, I decided to order because I had a $25 gift certificate (that I got with a magazine subscription). I figured I'd order some tulips bulbs because it's hard to get those too wrong. I ordered 20 bulbs and knew I would have to pay the shipping. Except the cheapest shipping was $13.95. For 20 tulip bulbs. I cancelled the order. I'm not sure if that's a standard shipping rate or the "special" rate for this particular deal or what but either way I'm not spending $14 to get 20 tulip bulbs.
I should probably complain to the magazine the deal came through as I don't feel this company puts them in the best light, but WFF is a big advertiser of theirs and I know how magazines work ... they aren't going to do anything to anger a good advertiser. | | Neutral | jakki
(3 reviews) | On August 6, 2008, jakki Middletown, CT wrote: I bought a number of plants from WFF last year and have been very disappointed in the results. About 75% of my plants either failed to over-winter or failed to thrive. I don't know if this was due to the CT winter of 2007/08, but I am hesitant to purchase from them again. I wasn't too pleased with the previous year's plants either compared to the first time I bought from them.
Have they expanded too fast and lost sight of quality control?
Plants at their nursery and the ones they supply to local nurseries are large and healthy, but still relatively expensive.
Their mail order costs are very high both for the plants and shipping. I don't think I will be bothering to buy mail order from them again as I can get much better value elsewhere. | | Positive | mknepple
(1 review) | On July 18, 2008, mknepple Mattoon, IL wrote: Upon reading the negative comments about White Flower Farm (WWF), I feel compelled to write about my positive experiences. The only negative thing I can say is that the pricing is expensive when compared to east central Illinois and to Tennessee, where we lived when I placed my orders. I have ordered shrubs, perennials, and bulbs (daylilies). While in TN, a shrub that I ordered from WWF died and I received a refund immediately with no questions asked, which impressed me. Of course, I purchase locally whenever I can and have ordered from a number of Internet suppliers (mainly seeking less expensive pricing than WWF). But I’ve learned to order from WWF when I seek quality plants that I cannot obtain locally. They’re definitely the best supplier I’ve encountered. I recently ordered 8 shrubs (Eleutherococcus sieboldiana variegata) that were not available in my area. I’ll never understand why they’re not available—this is a shade-tolerant shrub, easy-to-grow, disease/pest-free, and relatively low-cost. These shrubs have adapted well and are growing beautifully. The daylilies I ordered while in Tennessee were HUGE, numerous, got better and more prolific with each year, and the bloom season afforded by these plants lasted very long. I would order more in a heartbeat were it not for my yard conditions (dry-shade, which isn’t great for daylilies). Of special note: their catalog is one of the best resources I’ve found. Plant specs., required growing conditions (detailed), possible problems, even phonetic pronunciations for plant names (which I love!) are included. If you never order from WWF, I suggest you request a catalog to keep as a reference. | | Negative | lexflower
(2 reviews) | On June 9, 2008, lexflower Lexington, MA wrote: I have had a spate of tiny, tiny tiki torch echinaceas sent to me that have had to be replaced. So far, they have been obliging, but I would like them to send a plant that is more than a bare minimum seedling. White Flower is not inexpensive; while they guarantee the plants, it would be a whole lot simpler if they sent more durable stock to begin with. I am suspecting they are counting on people not bothering to invoke the guarantee. I am very disappointed with them--have been a customer for a long time, both in person and mail order. I am just about ready to give up. I just requested my third replacement for the miniscule tiki torch--hopefully I will get something better this time. I am an experienced gardener, so the problem is not me. It is a big bother to keep fussing with them. | | Neutral | NEflwrpwr
(1 review) | On June 2, 2008, NEflwrpwr Voorheesville, NY wrote: I ordered a bunch of bulbs from there and 100% came up and where absolutely beautiful.
But...I ordered perennials - Amsonia WFF Selection, Heucherella Stoplight and a bubblegum pink coneflower.
The plants were tiny, tiny and I planted them in perfect locations. They did nothing last year when I planted them...no biggie.
This year I need binoculars to see the Heucherella, the Amsonia had two shoots. The conflower is up, but still tiny, tiny and I'll be suprised if it flowers.
I would definately order bulbs there again, but will stick to my favorite nursery in my area for perennials. I would've received huge plants for the same price at my nursery. Everytime I walk by them I get annoyed. They are dwarfs compared to the rest of my garden.
| | Positive | milesf1
(4 reviews) | On May 22, 2008, milesf1 Woodstock Valley, CT
(Zone 5b) wrote:I ordered a LOT of bulbs from while flower last year. I got about 50 lilies (don't ever order 50 lilies it is way too many ;-)) and some crocuses, narcissus, tulips, anemones. Everything came up and is quite gorgeous. I would not be surprised if my bulb bloom rate is 100%. I also bought three clematis, some cranes bill and some gaillardia. Two clematis and the cranes bill are doing great. One clematis and the gaillardia did not survive my fall planting. I emailed them and they are sending replacements. I'd use them again. | | Neutral | paulaindc
(6 reviews) | On May 22, 2008, paulaindc Washington, DC wrote: I shopped from them in the past and when we lived in Connecticut ( still have a lilac and irises from then), and I was somewhat disappointed in my recent order (prompted by a gift certificate) compared to previous purchases. Plants were smaller than the same plant ordered in the past (specifically pink Convallaria), several plants were out-of-stock, and the Dicentra King of Hearts was much smaller than the same plant at my local nursery at a lower price. Not up to the previous standard. | | Negative | otisjack
(1 review) | On May 15, 2008, otisjack Sioux City, IA wrote: Two years ago I ordered two Autum Joy Clematis. They looked dead when they arrived but did finally leaf out and I was hopeful that they would take off. Last year they showed a little growth but no bloom, this year they are both dead. I was very dissapointed in these plants, could have done better at my local garden center. | | Positive | WaterCan2
(20 reviews) | On May 8, 2008, WaterCan2 Suffolk County, LI, NY
(Zone 6b) wrote:I've been satisfied with the company, at some times receiving small plants and others receiving outstanding plants. If anything I have found them to be inconsistent but acceptably so in comparison to other mail order companies. | | Negative | snapple45
(9 reviews) | On May 5, 2008, snapple45 Holland, OH
(Zone 5b) wrote:The Hydrangea quercifolia 'Little Honey' arrived today. What a disappointment. It was advertised as "shippied as two qt. pot". Maybe so. Hard to actually judge what a pot really holds, except that this plant didn't fill a third of the pot. When I took the plant out to set in the ground the root ball barely filled my hand. In addition it was a one stem plant with all the shoots broken off in shipping save one. There are some buds and some top growth so I think it is salvagable. However I didn't order salvageable stock. Nor will I again trust them for potted material.
On May 6th, 2008, snapple45 added the following:
I should add that the plant was 4\" tall.
Company representative comment on May 6, 2008:
On May 6, 2008 11:35 AM, White Flower Farm added:We are sorry about your disappointment with the size and quality of our Hydrangea 'Little Honey'. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue a refund. We want you to be successful with our products and pleased with their performance. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com] or call us at 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service
| | Negative | bkaddict
(1 review) | On April 26, 2008, bkaddict Des Moines, IA wrote: Last year I ordered two of the newer echinaceas which were not available elsewhere yet, and was therefore willing to pay more. I was greatly disappointed by the time it took them to send the flowers to me and unfortunately they did not come in a timely manner to have growing time before the weather turned bad. I was disappointed by the sizes of the plants and this year only one appears to have come up. I look for good customer service in a mail order company and quality flowers.
Company representative comment on May 1, 2008:
On May 1, 2008 1:51 PM, White Flower Farm added:We are sorry about your disappointment with our plants. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue a refund for the plants that didn't survive the winter. We want you to be successful with our products and pleased with their performance. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com] or call us at 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service | | Negative | RubyVox
(7 reviews) | On April 24, 2008, RubyVox Boston, MA
(Zone 6a) wrote:I ordered from White Flower Farm every season for several years, but no longer purchase plants from the company. Though WFF is notoriously expensive I’ve been happy with most of the specimens I’ve received from them: good-sized, healthy, vigorous plants and many unusual specimens.
The plants I’ve received with recent orders seem smaller than in past orders and I was not as impressed with the variety in their most recent [spring] catalogue. (So many nurseries offer rare varieties now.) There was certainly nothing to persuade me to remain loyal to WFF after they started selling meat, which really irritated me. I want a plant nursery that specializes in growing plants, not selling cute gift items and beef! I definitely won’t buy anything from WFF again.
| | Neutral | evanpowens
(5 reviews) | On April 21, 2008, evanpowens Princeton Junction, NJ
(Zone 6b) wrote:I ordered Dahlia Happy Single Party and received Dahlia Mystic Illusions instead. As best I remember, there was no place on the order form to indicate whether I would accept substitutions or not. It was not an unreasonable substitution: both yellow with dark foliage, but the overall effect is not a pleasant.
This is typical of my experience of White Flower Farm over the last decade: looks great in the catalog, but what you get is inconsistent: as to size, quality, or even variety in this case.
| | Negative | cutflowermama
(4 reviews) | On April 18, 2008, cutflowermama Oakland, CA wrote: The very expensive tree peony "High Noon' I ordered two years ago, much to my surprise, developed one flower bud this spring. I felt better about paying so much for such a very small plant (will stick with Reath's Nursery in MI from now on). Then the flower opened and it was a lurid magenta. Years wasted. For the prices charged they should have some controls in place to make sure the varieties are true to name.
Company representative comment on May 1, 2008:
On May 1, 2008 1:54 PM, White Flower Farm added:We are sorry about your disappointment with our tree peony 'High Noon'. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue a refund for 'High Noon' since you are not completely satisfied. Please contact our customer service department at:custserv@whiteflowerfarm.com or call us at 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service | | Negative | whitedog
(1 review) | On April 12, 2008, whitedog Strongsville, OH wrote: RE: Bogus Fuel Surcharge and Shipping Practices
I have not received my plants yet but so far my overall experience has not been good. I tried ordering online a while back but the web site stated my customer number was invalid. I had two catalogs and both had the same number. Calling during the weekday is hard for me. I finally remembered to order on a Saturday. The order was $2.50 more than I figured. The rep said due to "fuel surcharge". I did a quick check at the UPS site and it said the surcharge would be approx 60 cents. This brought the total s&h around $10 with UPS fuel charge included. WFF had shipping listed at $10.95 then added the $2.50 on top of that. I explained this to the rep and asked her to waive the fuel charge. She said she could not, the computer adds the charge automatically, and suggested I call back during the work-week.
Next I asked to have one plant shipped now as it is an ornamental plant I would like to keep indoors. She said she could make the request but no guarantee due to my zone. Unless there is a valid reason such as weather too hot/cold, ground still frozen, ground too soggy, etc., the customer should have a choice when to receive his/her goods. Other mail order firms offer the choice but stipulate they won't, or may not, honor the guarantee.
I chose to order from WFF as I had a gift subscription to Fine Gardening magazine that included a $25 gift certificate to WFF. Otherwise I would have just canceled my order and bought locally at a lower cost and with no frustration. At least if my friend asks about the gift she gave to me I can honestly say I really enjoy the magazine and avoid mentioning my plant order. | | Positive | CatC
(1 review) | On April 9, 2008, CatC Durham, NC
(Zone 7b) wrote:I have ordered several times from WFF and I have always been happy with the quality of the plants I received. Shipping is timely and the packaging is good. As others have noted, they're pricey. Many of their plants can be obtained at better prices elsewhere. However, I ordered bulbs from them last fall and the grape hyacinth and Ipheion collections were priced (on a per bulb basis) less than Brecks, and all of the bulbs I ordered were priced reasonably. They all did really well too, in spite of the drought conditions when I planted them last fall - they're blooming as I type. | | Neutral | peachespickett
(6 reviews) | On April 6, 2008, peachespickett Huntington, AR wrote: I have ordered from many online gardening stores, and many more on e-Bay....I know my plants, and I do research beforehand to find the best quality and size for the best price....My rating is neutral, because I have not ordered from White Flower Farm, and cannot attest to plant quality, shipping, etc....but I have done many comparisons between WWF and other nurseries carrying the same particular plants, and there is something seriously wrong with WWF's prices, in many, many cases charging outrageous prices for SMALLER plants....I'll give a few examples using the Forestfarm (which has a proven record of quality) catalog as a comparison, though many plants could be found for even cheaper than Forestfarm could offer them...
1. Cercis canandesis 'Covey'...WWF carries this as 3-4' bareroot for 75$...forestfarm has 4-5' in 5-gallon container for 59$ (a teller plant in a container for 26$ less...I have personally bought a 4' bareroot Covey off e-Bay for 25$, of excellent quality.
2. Kolkwitzia amabilis 'Dream Catcher'...WWF carries this in one gallon for 24.95$....Forestfarm has one gallon for 12.00$.
3. (this is a good one) Wisteria sinensis 'Caroline' ...WWF carries bareroot, 3' tall for, get this, 149.00$....Forestfarm carries 3-4' tall, 5-gallon container size, for 49.00$....ONE HUNDRED DOLLARS LESS, FOR A LARGER TREE THAT"S NOT BAREROOT....How can any company justify a 100$ difference for a smaller plant? And that 100$ doesn't include shipping.
4.Thuja 'GreenGiant'...WWF carries one gallon for 28.95$...Forestfarm carries one gallon for 12.00$...you could look on e-Bay and find 5 or 10 one gallon GreenGiants together for less than 28.95$.
These are all just examples, but it's indicative of the pricing in the whole WWF catalog, and I urge anyone thinking of buying from them to use PlantScout here on Davesgarden and compare the price first.
| | Neutral | rah127
(6 reviews) | On March 4, 2008, rah127 Chattanooga, TN wrote: I received a 25 dollar gift card for subscribing to a magazine from White Flower...The catalog has beautiful plants, but they are very expensive when compared to other companies. And overall, I didn't think my butterfly bush did very well this year. I am hoping it will do better this coming year. Their packaging is very good (much better than foam peanuts!) Don't know if the plants are worth the extra cost or not after just one experience, but my guess is not... | | Negative | daredevil
(12 reviews) | On February 17, 2008, daredevil Niagara Falls, NY
(Zone 6a) wrote:This company offered Forsythia 'Golden Times' and a combo of daffodils plus this Forsythia for autumn planting in 2006. My entire order was for just the Forsythia. When the plant arrived, its leaves were not variegated and the attached label was for 'Lynwood'. Customer service explained on the phone that they had deemed the plants of 'Golden Times' to be too small to send. They refunded the cost of the plant, but I wound up having to pay shipping for a plant that neither I nor any of my neighbors (we all grow 'Lynwood') wanted. I would have been satisfied if I'd been given the opportunity to cancel my order since they couldn't provide what I had ordered.
Perhaps some who bought the combo of bulbs and shrub thought there'd just been a mixup, but to me this felt like "bait and switch."
Two years later and I'm still peeved. I will never order from this company again. | | Negative | detroitspeed
(2 reviews) | On February 14, 2008, detroitspeed Detroit, MI
(Zone 5b) wrote:I do so look forward to receiving the WWF catalogue because it's so luxurious, but because it's so expensive I have always reserved WWF orders for when I wanted something really special. Last summer I ordered the Sambucus Black Lace from "gift money" that I received from my mother in law. Much to my disappointment, it arrived nearly dead and then died completely within a couple of days. I sent an email with a photo to WWF and received no response. I sent another email a few weeks later and again received no response. I notice that in others' comments, WWF has responded that they should email WWF to resolve the problems. Well, the problem is that they don't respond to emailed problems, and as far as I am concerned, they reneged on their published "guarantee." | | Positive | Bookerc1
(5 reviews) | On February 10, 2008, Bookerc1 Mackinaw, IL
(Zone 5a) wrote:I have ordered several times from WWF, and overall have been pleased. Most of the plants have thrived, and they promptly replaced those that did not (ie the achillea, which disappointed me because it was promoted as being so easy to grow, and then promptly died the first winter.)
Now my brother and sister give me WWF gift certificates for my birthday, and have to suffer through my e-mails with all my plans and results!
| | Positive | KSenter
(1 review) | On January 25, 2008, KSenter Franklin, NC wrote: I ordered two amarylis bulbs which arrived on 1/22/08. They looked puffy and wet and by the next morning one was definitely spoiled. I emailed WFF and received a response from Jay Potter the same day. He wrote: "We are sorry to say that it sounds like that bulb got too cold in transit. Please throw it away. We will ship a replacement." By the next morning the other bulb had also spoiled so I sent another email and the response was the same. From many years of buying from this company, I know I will receive two great replacement bulbs. And by the way, nobody has better amarylis! | | Positive | noellebristol
(1 review) | On January 10, 2008, noellebristol Londonderry, NH wrote: I purchased close to 300 bulbs from WFF this past fall, including 50 fall blooming crocus. Despite many people telling me I was crazy to expect bulbs to bloom 3 weeks after planting, they came up as promised. At one point I counted 46 flowers-- thats a pretty darn good percentage! Strangely though, even though I ordered a mix, all but one of my flowers were lilac colored. I e-mailed WFF to find out if this was a mistake or a mis-order. I think the response came that same day! They offered me a credit, refund or replacement, even though I really wasn't looking for it, after all almost all the bulbs came up and looked beautiful. I called later that week and the rep I spoke with was extremely helpful. Since the mix had sold out for the season, they will be sending me 50 more bulbs in September 2008. More than I could have asked for-- hopefully the rest of my bulbs come up as quickly and healthy as my crocus.
They will continue to get my business!! | | Positive | EugeniaBostwick
(6 reviews) | On December 11, 2007, EugeniaBostwick Pinckney, MI wrote: I have been an on...and mainly off...shopper of this company for many years. Their prices have always been extremely high and their quality nothing special and sometimes below par. However, their customer service is outstanding. I have received an amaryllis for Xmas for several years. This year the delivery company left the bulb outside at below freezing temperatures. The bulb is being replaced at no cost. The amaryllis bulbs I have received are large and beautiful. I put them in my vegetable garden in summer, and they have flowered for many years! I have a collection of 15...and as a bonus....DEER DO NOT EAT THEM :-) | | Negative | dcastel
(1 review) | On December 9, 2007, dcastel Tampa, FL wrote: My order of red amaryllis bulbs arrived and were properly planted. Half produced stunted flowers on eight inch stalks. I sent an e-mail to White Flower Farms with an attached photo. Several days later I received a condescending response saying this was a normal condition and there was not a problem. Inferior product and a terrible response. | | Positive | sandpoms
(1 review) | On October 28, 2007, sandpoms Holmen, WI wrote: Last year I ordered some of the amaryllis bulbs in baskets. They were so lovely when they bloomed and they are still alive. I have also ordered some of the forced bulb baskets with tulips and they all have bloomed wonderfully and were very pretty.
A couple weeks ago I ordered the orchid trio. They came in full bloom. More buds were on them with more flowers quickly following. They are actually much prettier than they look on the website. I LOVE them! I am happily surprised with how many flowers they have and they are still in bloom. I especially am enjoying the semi-alba.
| | Positive | BlackDogKurt
(9 reviews) | On September 13, 2007, BlackDogKurt Seymour, CT wrote: I ordered from White Flower Farm for the first time this August (2007). I ordered two 'Red Hot Returns' Hemerocallis Daylilies that I had been unable to find locally and found few online retailers that carried this particular cultivar. I was quite happy to find that White Flower Farm had them for fall shipping. My invoice indicated that the flowers would not be available until September 10th, which was fine and only a few weeks away. On September 10th, I received an e-mail notice that my flowers shipped, right on time. The next day, I received my daylilies.
The daylilies were bare root, as expected, but in very healthy looking shape and even larger than I expected. The flowers had been very carefully and well packed, were moist, and also included very detailed planting and care instructions. My experience with White Flower Farm was completely positive and I would definitely order from them again. | | Positive | edailey
(1 review) | On July 18, 2007, edailey Newton Center, MA wrote: I have purchased everything from tomato plants to birch trees to bulbs, and lillies from WFF for a long time. I also purchase from a local nursey in Massachusetts. And yes, there are times when WFF plants or bulbs don't thrive. Yet, that seems to be a function of weather and soil and pests - not a function of WFF's quality. Overall, my experience with WFF is very positive from the variety of plants to their beauty. | | Positive | dknewman
(3 reviews) | On June 29, 2007, dknewman Bend, OR wrote: Bought some pink lavendar..very healthy -packed well-arrived quickly. Would recommend them | | Negative | catsup
(4 reviews) | On June 28, 2007, catsup harborside
(United States) wrote:i have been ordering plants from WFF for some 30 yrs and never hesitated to reccomend them to friends. they were more expensive but worth it because of the fine quality of their plants.
over the last 2 years i have found myself quite disappointed by their new lack of quality. i, too, have received puny little excuses for plants that died upon arrival. i have also received lily bulbs that did not produce true-to-variety blossoms. last fall i received 2 "red magic" peonies that are blooming right now - not at all red - some kind of deep pink variety.
i can guess that the downfall of WWF as i once knew it has to do with the new expansion of their business into a larger, mass market corporation and away from the smaller and excellent nursery that i once loved.
catsup:(
Company representative comment on June 29, 2007:
On Jun 29, 2007 11:51 AM, White Flower Farm added:We are sorry about your disappointment with our plants. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue a refund for the plants that arrived in poor condition. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com] or 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service
| | Negative | shoppin
(1 review) | On June 22, 2007, shoppin Hermann, MO wrote: I have bought thousands of bulbs and plants over the years from White Flower Farms. I recently ordered hundreds of bulbs in early June that will not ship until October. My credit card was immediately charged the full amount, including shipping. I have cancelled the order and will never purchase from them again. I understand reserving an order, but why not charge a deposit. Why should they use my money for 4 months? Incredibly poor practice that should be discontinued. | | Neutral | rondahnc
(1 review) | On June 7, 2007, rondahnc Waxhaw, NC wrote: This is my first year of ordering from White Flower Farm. I ordered Astrantia Star of Snow, Hemerocallis Black Plush and 3 Chocolate Delphinium. It's true the plants are expensive and very small upon arrival, but they have interesting "must have" plants that every gardener is looking for to display in their garden. The Chocolate Delphinium was the "must have" for me. I ordered 3 and was excited upon arrival. They were small, but looked healthy so planted them within the hour. They grew tall and to my surprise..purple, not chocolate. I called WFF and after talking to customer service, then a supervisor, I was told they were shipping me chocolate delphinium to replace the purple ones and that they were arriving 2nd day UPS. When I realized UPS messed up the 2nd day delivery and the plants were in a hot box over the weekend, I called WFF and a supervisor apologized and said if they weren't okay to call and they would take care of it. I was happy with that. When they arrived they were completely yellow with no green and soil completely dry. I called and spoke with customer service and told them the story and what I was told. They offered to refund my money or replace them. I told her I wanted plants, but not the delphiniums, just to send 2 tikki corn flowers. I figured they would handle shipping better than the delicate delph. The customer service person was annoyed and didn't quite believe me about the delph. experience and said ok we will send them out and promptly said good-bye without giving an order #. I felt bad about having to even call to say the delph. didn't live because of heat in the box for 5 days. I am hoping the corn flower arrive sooner than later. Will I order from them again....? Yes, because they will have more "must haves" next season, but I will be concerned about calling to replace any mishaps. | | Positive | alicemv
(1 review) | On June 4, 2007, alicemv Aquebogue, NY
(Zone 6a) wrote:This was the first year that I had experience with the company. I did not see any problems. The plants I ordered were a bit expensive, but then again, they were shipped to me, all I did was look online. No traveling expense, etc.
The root content in the containers were acceptable and they have taken well, for their first year.
I would recommend them. | | Negative | Diascia
(1 review) | On June 3, 2007, Diascia West Bridgewater, MA wrote: Ordered 3 Diascia in April...Arrived 5/17. Three brown clumps of nothing...still nothing. Why did I do it again? Same
thing happened a couple of years ago....No point calling customer service..don't want a credit or more brown clumps.
Lesson finally learned...I will never open that catalogue again!
Company representative comment on June 5, 2007:
On Jun 5, 2007 1:30 PM, White Flower Farm added:We are sorry about your disappointment with our plants. We guarantee our products 100% and would be happy to issue you a replacement, credit your account or issue a refund for the plants that arrived in poor condition. Please contact our customer service department at [e-mail:custserv@whiteflowerfarm.com] or 800-411-6159 so that we can resolve this to your satisfaction.
Thank you, Customer Service
| | Positive | Biker1
(5 reviews) | On May 25, 2007, Biker1 McLean, VA
(Zone 7a) wrote:I recently received a large order from White Flower Farm. One of the plants, a Platycodon, was marginal upon arrival. It died almost immediately when planted. I wrote to the company about this problem. The next day they apologized and sent me a replacement. They really stand behind their products. It's a great company. |
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