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Information on Ashe-Simpson Garden Center

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Ashe-Simpson Garden Center

3 stars
Entry type:
Garden Centers and Nurseries
Garden Products and Supplies

Street Address:
4961 Peachtree Industrial Blvd.
Chamblee, Georgia 30341 (United States)

Phone: (770) 458-3224

Click here to email Ashe-Simpson Garden Center
Latitude: 33.8845978
Longitude: -84.3161163

Comments:

RatingAuthorContent
3 stars LeeLeeRob On February 19, 2016, LeeLeeRob from Tucker, GA wrote:

Closed in 2015 for construction of Whole Foods with vague statement that they will open elsewhere. Surprisingly nice plant material at fair prices (if they can find them) but an odd place.

1 star Gra1ce On March 5, 2011, Gra1ce from Atlanta, GA wrote:

I too have had extremely unpleasant encounters with Ashe Simpson. Today I found a particular garden item (plant rack) with a price tag on it. After the plants on the rack were removed and I was preparing to buy it, the older lady came over and said that the price on the plant rack was not right and that the rack was about 3X more. There was no other price tag on the item. I said that this was the second time this had happened and that as a business owner, she had a duty and responsibility to ensure that items were priced correctly. She became quite argumentative and very ugly, stating that she was a small business owner (what that has to do with insuring that items are priced correctly is beyond me) and proceeded to follow me out of the store reiterating her small business owner status. She said that she guessed - correctly - that I would not be coming back.
Last year, I asked about a specific plant which they did not have in stock. I was told that a shipment was coming in later that week. I said that I would need at least three and in chatting mentioned that a friend who had written articles about container gardening had taught me how very important this particular species was in letting the gardener know when large pots needed water. When I went to pick up the plants, I was told that they (Ashe Simpson) were going to use the entire order. When I said that it was my understanding that I would be getting three plants from the order, the owner again became very argumentative and blamed me stating that I should have called in the middle of the week to confirm that I would pick up the plants. They had not told me previously that this was a requirement.
In short, the owners and employess of this particular garden center have absolutely no concept of customer service. There are other garden centers where customers are treated politely. Yes, Ashe-Simpson may be a small business but it will be even smaller since it will not get any of my business.
How could this "mis-pricing" have been handled? If I were the business owner, even a small business owner, I think that I would have offered it to the customer at half-price explaining that it was not priced properly. That way, the business owner acknowledges the error, gives the customer the option of getting the item at a price that although higher then the price tag, would still have been a good deal for the customer and probably would have been cost for the business owner. She would have kept that customer's business and the customer would not have agreed with other critical reviews

1 star ollierose On January 29, 2009, ollierose from Atlanta, GA wrote:

I have always love shopping at Ashe Simpson, but I will most likely never shop with them again after the experience I had at the Southeast Flower Show yesterday.
I approached the booth to ask about a daphne shrub and patiently waited while the employee was talking with another customer. The other customer left and during that process, another lady approached and pushed right by me to speak with the employee. I continued to wait until I realized that the employee was going to ignore me and have a conversation with her friend that had just arrived. I walked away and they lost my purchase. They attempted to get me to come back, but I was frustrated at that point and decided that I didn't want to buy from them. I expect that any employee will help a customer first rather than chat with a friend.

They do have great quality plants, but that doesn't make up for customer service in my book

1 star man1410us On May 23, 2007, man1410us wrote:

Picked a plant with a price tag on it. Brouth it to the desk to check out, left the plant at the desk and went to bring in some more plants. When I came back the people there refused to sell me the plant and said it was not for sale because one of the ladies there wanted it. Left the store very disappointed!

5 stars AshT On April 30, 2007, AshT wrote:

Our highschool son was assigned an extensive project regarding native Georgian trees. The ladies at Ashe-Simpson were remarkable and extremely helpful. As some people do, he procrastinated and was somewhat rushed. Ashe-Simpson was instrumental in assisting him to gather information and samples of native trees and plants. They made possible the excellent project that was done. Not only do they have an extensive selection of beautiful, native plants and trees, their plant knowledge and professionalism was unsurpassed. Ashe-Simpson was more helpful than we could have ever expected. THANK YOU. The grade was an A+ !

5 stars jcejr On March 7, 2007, jcejr from Atlanta, GA wrote:

Know plants and growing habits. Friendly owner and staff. Good plants and variety. Wonderful job replacing plants and cleaning up the look of my yard. Good with houseplants also

5 stars pins2006 On January 29, 2007, pins2006 from Decatur, GA wrote:

They have the best selection of unusual camellias around. I highly recommend them.

5 stars sterhill On December 8, 2006, sterhill from Atlanta, GA wrote:

Unusual plants, everything very healthy - knowledgable staff. I love this place!


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