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I placed an order, and it took a week to get a response e-mail. When I did get an e-mail, it was from Cook's stating my debit card had been denied (as I had been on a shopping spree leaving my card with less than enough to cover my order with them.) I immediately moved money to cover the cost of my order into the account, and responding to their e-mail within 15 minutes to please run the transaction through again (knowing that it would now NOT be declined.) I never received a response. I waited several days, and submitted an online request (on their website) to have the transaction run again. Radio silence. I never heard back from them. I have finally taken my business elsewhere and requested that Cooks cancel my order all together. My NEW order with another company was billed (successfully) immediately upon ordering. I won't use Cook's again due to their nearly non-existent support.Company representative comment on July 23, 2014: On Jul 23, 2014 8:08 PM, Cook's Carnivorous Plants responded with:
Due to our limited staffing, myself with a 50 hour a week job away from the nursery and my wife taking care of our 4 kids, we ship out on Tuesdays only. If your order has been placed and or paid for after Saturday evening of the current ship out week there may be a delay of 1 week for shipping. (stated on the front page of our website)
Had the card not been declined we would have been able to continue and fullfill the order. However it was not at the time it was attempted, therefore we then placed the order on hold for the following weeks billing.
tikipod (Ang) Bremerton, WA (Zone 8b) (11 reviews) March 20, 2013
I ordered 10 sarracenia seedlings from Cook's. 8 were small seedlings and the other two were larger seedlings. They arrived quickly and in great shape. I might ordered some others from them at a later date.
I ordered two Nepenthes and a Drosera from Cook's last week. They also sent me a free Venus Flytrap seedling as part of a sale. As I was unable to get access to soil at the time, I asked that they send me the VFT seedling along with a small paper cup and some soil. Not only did Cook's make sure that the plants arrived healthily, but they also took the care to include some soil and a cup for my free VFT seedling! The care that they took really impressed me. Furthermore, one of the Nepenthes came with two plants inside one pot. Needless to say, I am very pleased with my order and will continue to do business with them.
LoveBrug Fleming Island, FL (Zone 9a) (7 reviews) May 25, 2012
Just received my first order from Cooks a potted seed grown nepenthe's I'm very impressed with the size as well as the health of the plant for the price. The plant is FULLY rooted and not just tossed into a pot right before shipping as I experienced with another CP nursery this Spring.
Definitely will use Cooks in the future to add to my collection.
I've placed several orders with Cook's including orders for flytraps, sundews (Drosera) and picther plants (Sarracenia). I can't say that I was really unhappy with the plants I received because the prices are the lowest on the web and reflective of the size of the plants. But the plants are exceptionally small and overall not in excellent health, so I can't say I was really happy with the plants I received either. Flytraps and Drosera are especially small. Sarracenia are definitely better, so if you're going to order from Cook's, I'd suggest sticking with the Sarracenia.Company representative comment on July 22, 2014: On Jul 22, 2014 8:43 PM, Cook's Carnivorous Plants responded with:
For those of you who may not know, the person whom posted this actually is one of our competitors. Hence, you can figure out the motive behind this feedback.
If for any reason there is someone dissatisfied with our product or service, I suggest contacting us.
Due to our limited staffing, myself with a 50 hour a week job away from the nursery and my wife taking care of our 4 kids, we ship out on Tuesdays only. If your order has been placed and or paid for after Saturday evening of the current ship out week there may be a delay of 1 week for shipping.
Toddott Kentwood, MI (Zone 5b) (17 reviews) April 26, 2012
Second time ordering from Cook's. Not impressed either time. Very small plants. Ordered a Pinguicula ($4.95) and a Smoke Seed Primer ($1.95). Shipped quickly (7 days) but not the healthiest looking plant. Placed in ziplock bag. Although it was flowering, had several broken leaves and almost non-existent roots.
Don't seem to be concerned with presentation. Lots of dead, dried out older leaves, which should have been trimmed off.
My nearly weightless $6.90 order was sent at a shipping rate of $6.30 in a giant 1lb shipping rate box. (At least there's less chance of it getting lost in the mail).
Nice variety of plants but a lot are usually out of stock (which is why I only ordered one plant. Several others that I wanted were (fortunately?) out of stock.
So some positives and some negatives equals a neutral.
Might order from them again, but will never be a large order.
trospero Corvallis, OR (16 reviews) August 6, 2011
Posted on June 22, 2011, updated August 6, 2011
Posted on June 19, 2011, updated June 22, 2011
I am assigning this a neutral rating so far, since I haven't received my order yet. If the plants and shipping are as bad as the customer service, then I am not very hopeful.
About six weeks ago I sent an inquiry about a plant, but got no reply. I sent another question about three weeks ago, with the same result: no response whatsoever. I decided to proceed with an order, for which I had to create an account with login. After assembling my order, attempts to use the login I created failed, so I waited till morning and phoned to place the order. Nobody answered the phone, but I was able to leave voicemail to call me back, cause I wanted to buy! Ten days has passed and nobody bothered to return my call. I was beginning to wonder if these folks were still in business!
In spite of this abysmal experience I tried to order on the web site once more and with some fiddling, I was able to submit an order. It took a week to get a message stating that my order had been "approved", but no information about when it would be shipped. All I can say at this point is that the plants had better be great or I'll limit myself to buying from California Carnivores, who have great plants and superb customer service.On June 22nd, 2011, trospero added the following:
Updated June 22: plants arrived OK, they are as described and appear healthy. While the plants appear satisfactory, I just can't get very excited about the whole experience since the customer service aspect was so poor. I never did get a return phone call, nor email replies. On August 6th, 2011, trospero added the following:
Subsequent purchases from Cook's: disappointing at best. One specimen came with a thrips infestation, and although staff was quick to apologize and make amends, I would have much preferred it not happen at all. Another plant I ordered, which I knew was going to be quite small, I had the option of buying as a bare root division or potted. Since I much prefer receiving a potted division if its a small specimen (potted usually means you get an established root system), I opted for the potted plant. What I received was a tiny division that had clearly been potted up VERY recently (days, I expect) and was anything but an established division. In other words, I paid a premium price to have shipped a bare root plant + pot + soil. I won't do that again!
I have a number of Cook's plants purchased both directly and from a local outlet who stocks their plants, and none has died in my care; most are getting settled nicely. However, every plant has required extra attention to get it established and in all instances it appears the container grown plants were potted immediately before sale and have not established good roots yet. Some of the Sarracenia had to be staked to remain upright. The bottom line is that for the most part these are healthy plants, but I feel they seem hastily pushed into production and could benefit from some time to settle before selling to the customer.
I do not wish to discourage potential buyers from spending $$ at Cook's, I just want people to be aware of what they are getting for their money. I will likely choose other vendors in the future unless Cook's is the only source for the plant I am seeking.
TamerLee Moreno Valley, CA (4 reviews) November 20, 2009
Plants arrived very fast. Probably faster than any other CP website I have ordered off of. Packing was perfect. Certain other websites need to use plastic cups over the plant like this one does so that their plants don't get severely damaged. Plants arrived in perfect condition!
Pinguicula Yelm, WA (Zone 7a) (5 reviews) November 11, 2009
Cheap plants but very very small. I ordered from 3 different Carnivorous Plant nurseries at the same time and Cooks took the longest to arrive and had the smallest plants.
veganman Peoria, AZ (Zone 9b) (15 reviews) August 21, 2009
Superb packaging, great size plants, even better prices.
My order arrived yesterday and I'm really impressed.
There's only 1 place that I'll buy cp's from anymore and that place is Cook's!
suzyq53714 Madison, WI (4 reviews) January 13, 2009
I placed an order in mid May and received the plants about a week later - very fast shipping! I was impressed with their selection of plants in their catalog, and was quite happy with my order. The plants arrived well packaged and were larger than I expected. I was able to pick up some rather neat Saraccenia hybrids that were not available anywhere else. All the plants have already adapted well to growing in upstate New York.
I highly recommend Cook's Carnivorous Plants!
RCLPSH New London, CT (1 review) September 28, 2006
I have bought a few plants from Cook's and I am very pleased with them! The plants are healthy and VERY well priced and they arrive in timely manner. I heartliy recommend Cook's to anyone who wishes to buy plants through the mail!
Excellent mail order source. I have ordered many times, have never once recieved plants that weren't healthy, and they occasionally send freebies. Answers emails quickly, and is always helpful with questions. I highly recommend Cooks plants.
Very nice selection of carnivorous plants and seeds. I have ordered both plants and seeds from Cook's Carnivorous Plants. I have been very happy with the plants and seeds purchased.
Cook's has one of the best selections of carnivorous plants on the net.
KWoods Glen Cove, NY (Zone 7a) (14 reviews) December 27, 2002
Great place to buy CPs.
I have bought many plants from Dean everything has been wonderful/healthy.
Prices are unbeatable and the website is well organized and easy to use.
gardenfairy Dallas, IA (Zone 5a) (7 reviews) October 27, 2002
I have bought several plants from Cook's and have been very happy with them. They are always nice healthy plants.
Dean has given me alot of advice and has helped me alot with my carnivorous bog. Infac tif not for him, I don't think I would have ever gotten started. Buy with confidence !!!!!!!
I am working on another order right now!
I've bought a number of carnivorous plants from Dean over the past year or so. All of his plants have been large healthy ones, putting out good strong growth the first year. He has an excellent variety of CPs (carnivorous plants), including some of the more unusual ones. All of my transactions with him have been very friendly and very positive.