| Rating | Author | Content |
| Positive | henderson9
Camden, SC
(8 reviews)
September 07, 2009 | I have ordered two different seasons from Raintree. Both times the transaction was easy, and healthy well sized plants were sent at the proper planting time. I'll definitely order from them again. |
| Positive | sunnynparadise
Tacoma, WA
(Zone 8b)
(4 reviews)
July 07, 2009 | I have done business with Raintree for years and consider them the reason why I am so interested in edible landscaping. I have never had a problem with the plant material either mailed to me or picked up at the nursery. I have failed to water plants as much as they needed and the one time a plant mysteriously died it was replaced. They also have awesome events during the year especially the cider squeeze. Sam Benowitz the owner is very environmentally concious and the nursery is in an amazingly gorgeous area. I recently purchased blueberries from an out of state orchard and it was a dismal failure. I did this because Raintree was sold out of the variety I wanted. I will not do that again. (Willis Orchards - Dismal Experience) I give Raintree and staff 5 stars! |
| Positive | kenryg
Trenton, MI
(1 review)
June 06, 2009 | My experience with Raintree has been very positive. This year (2009) I ordered 4 fruit trees (peach, red tart cherry, 3 in one plum, apricot) and a gooseberry bush. I received everything I ordered. They also shipped when promised. All trees/shrubs are doing great! Several years ago I ordered a serviceberry and it too is growing fine. I just placed an order for a lemon and lime tree. Also, their selection of fruit trees and fruiting shrubs is excellent.
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| Positive | RemyO
Tonawanda, NY
(Zone 6b)
(4 reviews)
May 22, 2009 | I pre-ordered a 4 in 1 Asian pear tree late last year since I know these types of items tend to run out from companies. At the time they offered a free item with any order over some dollar amount for ordering early, and I qualified. So I picked a cranberry viburnum.
This spring they shipped the week I specified and sent an email reminder to me. The pear tree looks great. The trunk is wider in diameter than I expected and all the grafts look good. The viburnum was a big surprise. I was expecting a little twig. I got a nice shrub! It is at least 2 1/2' tall planted and is going to look really good very fast. |
| Neutral | artemiss
Toledo, OH
(Zone 5b)
(11 reviews)
April 28, 2009 | I recieved an email several days after placing my order giving me a shipping date and stating that my card wouldn't be charged until that date.
What actually happened was that my card was charged a full week ahead of the date I was given, and I have yet to recieve the promised shipping number.
Not such a big deal, except that I hadn't yet transferred funds over to that account, since I didn't anticipate that charge to be deducted until the date I was given, and I incurred fees as a result. My fault for not having the money there already, but still, I feel it was poor communication on behalf of the vendor. I have placed preorders with other companies many months in advance and not had this issue.
Note to Raintree:
It would behoove you to stick to the dates provided in regards to payment, especialIy if it is going to take several weeks to process your orders. I have heard really great things about your merchandise, and was pleased with your prices and selection. I would have loved to have left a positive review, but in light of the poor communication, I just can't.
On May 31st, 2009, artemiss changed the rating from negative to neutral and added the following:
Even though I was not pleased with their communication, the plants received were healthy and hearty. |
| Positive | vossner
Richmond, TX
(Zone 9a)
(84 reviews)
April 24, 2009 | I was a little hesitant about ordering as 20% of feedback left was negative, but I went ahead an ordered anyway.
My fig was taller than I expected, shipped promptly and when I asked to speak w/ the horticulturist before placing my order, I was promptly connected. Order taker and horticulturist were helpful and polite.
Many of their prices are lower than some of the prices on fruit trees I could get locally. I have saved their catalog and it will be required reading next winter when I plan my fruit tree purchases. Will not hesitate to buy from this company in the future. |
| Positive | Amoena
Nashville, TN
(4 reviews)
April 23, 2009 | My original order with Raintree took place last year, spring of 2008. I placed an order with them because they had an exellent selection of hard-to-find edibles, particularly Alpine strawberries, of which I ordered a whole case of 18, in order
to recieve the quantity discount. ($100 seems rather costly for only 18 strawberry plants, but believe me, they are worth it.)
The majority of my order was very satisfactory, and arrived in exellent condition......the one exception was the case of Alpine strawberries. They had been overwatered and tightly sealed in plastic, with predictable results: The plants were steamed to death in the bags.
I notified Raintree right away, and they agreed to replace my strawberries the following spring, (2009.)
The replacement plants arrived today, looking as if I had picked them up at a local nursery! The trip from Washington state to Tennessee is a long one, and I am quite pleased. They did not even charge me for the shipping. After the mixed results last year, I am now confident to give Raintree a positive rating. |
| Negative | skintback
Alba, TX
(1 review)
April 15, 2009 | I got three different shipment dates when I called/emailed and requested when my order was going to ship. When I did get it, I received less than what I ordered of each rootstock with no explanation. When I requested a confimation of my original order by email after delivery I got nothing in return. All but two of the lovell rootstock were dead when received, but the rest look fine. I was very disappointed in this company that appeared to have so much to offer.
Justin, TX |
| Positive | MigratoryMargie
Caballo, NM
(1 review)
April 11, 2009 | Raintree was the only place I could find that had the fig I wanted, Violette de Bordeaux. I also ordered an Eversweet pomegranate. Both were very well packaged, arrived in excellent condition and had lots of roots. I agree with other user comments that the company could be more prompt about emailing the status of your order but I am happy with the plants and would order from them again. |
| Neutral | johnrsharp
Galesburg, IL
(3 reviews)
April 04, 2009 | Mixed results. Ordered raspberries, blueberries, fig, and a pear tree. The raspberries worked out well - not surprising since raspberries are easy to propagate. Blue berry bushes were very tiny. After two years, they are still less than 1 foot tall. The fig was also very small, but figs grow fast. The pear tree had no roots at all. Not just bare root, but no root. The ad says that their fruit trees are "well rooted". It grow about 2" the first year and almost died. The 2nd year it grew another 4", but looks like it will make it now. Raintree did refund my money on the pear. |
| Neutral | spidra
Berkeley, CA
(Zone 9b)
(7 reviews)
April 01, 2009 | I have had normal experiences (not exceptional, just normal) with Raintree and I've had frustrating ones. My guess is that they have good intentions but have made some bad business decisions as far as managing growth are concerned.
My negatives are that they often take a couple business days to even confirm an online order. Furthermore, I ordered some bareroot trees in winter for spring delivery. I never got an itemized receipt in email and there was a great deal of mystery as to when in spring the trees would finally arrive. This made it hard to arrange the physical help I need to plant trees.
Most recently, I noticed Raintree had a rarity that I wanted to try. I ordered it. A day or two later I was contacted by email because apparently I had entered my cc# wrong. Oh, by the way, the main thing I'd made the order for, the rarity, was out of stock for the season. I found it odd it was mentioned in an offhand way because when checking out of the online shopping cart, I ticked off the box that said to call or email me if something was out of stock. I wonder if my cc# hadn't been typo'd would I have been contacted? In any case, they need to come up with a better shopping cart and inventory system that will let them know that something is sold out and immediately remove it from being listed on their website as available. It's so disappointing to think you've ordered something and come up empty. |
| Positive | goatster
Pine Mt, GA
(Zone 7b)
(19 reviews)
March 25, 2009 | My very first order from them just arrived. 3 Sunshine Blueberries. The plants are larger than expected and look healthy. I have no complaints with shipping, plants or service. |
| Negative | loydb
Liberty Hill, TX
(5 reviews)
March 24, 2009 | Add another bad shipping experience. I spoke to them on the phone the last week of February (Tina?), explained that I was getting ready to be out of town for two weeks, and I really needed my 4 trees & 2 bushes mailed by March 2nd. I was assured they'd go in the mail on Monday the 2nd.
They mailed either Thursday or Friday that week instead, then sat on my porch for 10 days.
Add to this the fact that, compared to the trees I got from Peaceful Valley, the Raintree root systems were a joke. The Butterfly Bushes were twigs.
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| Negative | cac2
Fall City, WA
(1 review)
March 18, 2009 | It took Raintree six weeks to complete an order, even with ASAP shipping requested.
I ordered various bare root from Raintree Feb 6th and selected the 'ship ASAP' option. After 2 weeks, when I still had not received a confirm e-mail, I called. I was told that they were so far behind that my order probably wasn't even in the system yet and to call back if I hadn't heard anything within a week.
I called back and received an order number at the end of February. Last week, FIVE WEEKS after I placed my order, I again called to ask what the holdup was. This time, I was told that my credit card had been declined. I decided that I had been patient enough, said that was fine but that I was surprised nobody had contacted me, and let's just cancel the order. At that point, I was told that they'd get it shipped out the next day. It arrived today.
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| Positive | YaraRoswellGA
Roswell, GA
(4 reviews)
March 13, 2009 | Ordered a Rosa Rugosa Alba. Just received it yesterday, was totally amazed at the size of the rose bush and the very healthy roots on it. The bush is 3 feet tall, and very strong looking. Arrived in perfect timing for spring planting in my area. Just perfect, can't wait for my first rose hips tea :-) |
| Negative | mangon
Fairhope, AL
(1 review)
March 12, 2009 | On 8/12/08 I ordered two low chill Cherry trees.
Spoke to Raintree in October of 08, and was told that delivery was due spring of 09.
3/12/09 delivery, found that that the two cherry trees were unavailable.
If they had informed me that these trees were unavailable, I could have purchased them from another nursery.
This is the first and last time I will deal with Raintree, I have lost a years worth of growth.
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| Positive | mycomike
Bar Harbor, ME
(3 reviews)
February 22, 2009 | Raintree ROCKS! I'm impressed with the appearance of everything we got. Ordered from several different nurseries last year and Raintree's plants were packaged carefully, labeled, and trees were ready to bud soon after planting. Great selection of unusual edibles, good information and support too. We're doing a huge orer this year. |
| Positive | MarkP
Missoula, MT
(Zone 4a)
(9 reviews)
February 03, 2009 | Orders have been quick, accurate and everything is thriving!!! |
| Positive | seasidesid
Everett, WA
(1 review)
February 02, 2009 | A few years back, I ordered some roses and maples and pea shrubs. They all made it except for one vine maple that was constantly pruned by a neighborhood seven year old who used to try to hurdle a six foot bed regularly. I figured this was no place, even for a maple, so I gave the vine maple away to a friend. It's been almost ten years and the vine maple is doing great as a specimen plant with great long lasting color in the fall. I encourage anyone who is interested in vine maple's to plant them out in the open rather then up against a wall, although they do well as an understory. This almost sounds like a plant review so I will get on with it.
The Pea Shrubs are doing well.
The roses were the Frau Damar Hastrip Rose. These are incredible as well. They are fast growing and make a nice hedge or barrier. I hedged them out and they can be controlled with not much labor. They resist most everything. They have a nice flowering period and the hips are long lasting. They really bring the bees in !
G-Man |
| Positive | jim777
Riceville, TN
(5 reviews)
October 20, 2008 | I ordered 4 grafted paw paws from Raintree. I received them as promised with good packaging. The trees look healthy and have been planted for about 3 weeks and are even trying to put on some new leaves. I exchanged some emails prior to ordering with their customer service department. It took a few days to get an initial response, but follow ups were quick. |
| Negative | theaceofspades
Brentwood, NY
(6 reviews)
October 04, 2008 | I am a fruit tree enthusiast on Long Island and upstate NY, growing over 75 varieties from online nurseries. I have 27 more trees ordered through 7 nurseries. I am satisfied with these current orders except for Raintree. I placed the Raintree order on August 27 for several Pear trees. An automated e-mail was returned to me that said someone at Raintree would confirm my order. My credit card was charged $127.40. On September 3, a week later, I e-mailed about the confirmation. September 4, I received a reply that Raintree would soon confirm the online order. I e-mailed again September 11 and called on the phone. September 22, I received confirmation. If I known this order would be this much trouble I would have added similar pears to the other orders and saved half the cost and a month of aggravation. Actually I tried order the pears from Cummins but they sold them out during this fiasco. Raintree did appologize in their confirmation, so I may change to neutral when the (without delay) delivered trees leaf out ok.
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| Neutral | laurieeirual
Boston, MA
(Zone 5b)
(4 reviews)
September 27, 2008 | Raintree has a nice selection of plants, and I've been happy with some of the things I've ordered.
However, one year I ordered a Hardy Chicago fig tree. It was DOA. They sent me another one, and it didn't make it through the winter. That was the limit of their warranty. As you can tell, I'm still unhappy about it, and haven't ordered from them again.
(I have had success with many other trees, and it wasn't a particularly hard winter.)
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| Positive | emily_c
Dripping Springs, TX
(3 reviews)
August 29, 2008 | good quality plants, prompt shipments, they honor their warrantees, customer service is helpful and knowledgeable |
| Positive | moetakemountain
Pekin, IN
(2 reviews)
August 14, 2008 | I have ordered from this company a couple of times and been extremely happy. I purchased blueberry bushes, raspberries, and blackberries during the past 4 to 6 years. All the plants grew vigorously and were very healthy. The postman had banged them up some, but the plants were hardy and weren't fazed by it. I was even sent a couple extra raspberry and blackberry plants with my order. I will continue to order from them. |
| Positive | pagosagarden
Pagosa Springs, CO
(2 reviews)
July 31, 2008 | I ordered three semi-dwarf apple trees from Raintree in 2007. When the trees arrived I was pleased with the care taken to package them for shipment. I planted them the next day and was happy. Unfortunately one of the trees, a Liberty apple did not survive. I e-mailed Raintree July 2007 with a request for a replacement tree. I recieved a prompt response from them telling me I would recieve a replacement tree next spring. I recieved a new Liberty apple tree this spring as no cost. I planted it the day it arrived. The tree has already grown 8 inches since I put it in the ground. My other two apple trees are also growing faster than I expected. Thank You Raintree for your excellent products, and customer service. |
| Positive | Imred
Anna, IL
(3 reviews)
June 19, 2008 | I have ordered from Raintree the last 4 yrs(approx. 50-60 various fruit trees) While I had sev. trees die in 2007 it was due to the severe dry spell we had from early June until Sept. and not the fault of the nursery stock. Everything I have rec'd. from Raintree has been healthy, strong, and well formed. I will order fruit trees from no other company.
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| Positive | mgeneral1
San Jose, CA
(1 review)
June 19, 2008 | Ordered sweet cherry tree on gisela rootstock and a dwarf apple tree. Both of them arrived on time, well packed, and in excellent condition. Both trees are doing wel.. The tree and plant selection they have is excellent, and cannot be beat by the local nursery. Got 25 tristar bare root strawberries as bonus with order, and they are just producing great strawberries (though not as sweet as I would have liked) |
| Positive | IslandJim
Keizer, OR
(Zone 8b)
(4 reviews)
June 10, 2008 | Nice plants; timely shipping. Will use them again.
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| Positive | tawnaRae
Snohomish, WA
(2 reviews)
June 01, 2008 | I have ordered from Raintree several times over the past 2 years. I've also had a relative pick up several large orders from them. They have always been polite and helpful. They were willing to work with me regarding ship date, which had to be very specific. The plants arrived in good shape. I've had a couple that didn't make it (empress tree, walnut tree), but it easily could have been the environment they were planted in. I appreciate that they carry many different types of blueberries and huckleberries. |
| Positive | bobsorel
Ojai, CA
(1 review)
May 14, 2008 | I've been ordering from Raintree for many years. Not every plant has been perfect, especially late in the season when supplies dwindle, but overall they've been one of the very best companies that I've dealt with.
This year I ordered multiple plants of several raspberry varieties and a mountain huckleberry, and they had terrific root systems and thick stems.
I've always found their customer reps. to be courteous and helpful. Sorry to read of other folks bad experiences. I've dealt with many mail order plant companies and over time, I've received the occasional less than perfect plant from all of them. I've found Raintree and Stark to be among the best. |
| Negative | wabum
Reydon, OK
(4 reviews)
May 06, 2008 | I will say that my first and only shipment was wonderful although I had to call about one missing sea buckberry bush which they later sent. My main problem with them is that after several attempts to get this year's catalog, I have never recieved one nor have had any of my emails replied to. Now it is too late to order anything from them. |
| Positive | Devoucoux
Loveland, OH
(6 reviews)
April 27, 2008 | I am very pleased with my first order from them. Received a nice sized comice pear, still dormant. Packaging was good and bare roots were kept safely inside a plastic bag filled with moist, shredded newspaper. I will definitely order from them again. |
| Positive | CMoxon
Urbandale, IA
(Zone 5a)
(7 reviews)
April 26, 2008 | This was my first order from Raintree. I purchased several currants and gooseberry bushes. They arrived in excellent condition. A couple of the currants were already leafing out a little bit. They had good roots and were a nice diameter at the base of the plants. The packaging was very good - a nice triangular shaped box and packaged such that they would not shake around inside it. They came in damp shredded paper wrapped around the roots, and then bagged. The plants have been in the ground for a week or so now and are all looking well. I am very pleased with the plants I ordered and would order from Raintree again in future. |
| Positive | Davesname
Mill Valley, CA
(2 reviews)
April 21, 2008 | I ordered from them 3 times. All the plants were very well packed, healthy and all have budded out. The blueberries I ordered in January are in the ground and are covered with berries. Other blueberries that I ordered from a different nursery are just twigs with buds and little leaves on them.
The arona bush has put on 6" of growth already. The black mulberry was forming fruit a week after I got it as a 10" stick.
Very satisfied indeed. I especially like them shipping UPS which treats its drivers well, pays benefits etc. Other nurseries use Fedex which pulls the "independent contractor", you buy your own truck, insurance, take all the risks" number on them.
Fiji water, isn't that owned by Resnick, the guy that's going to spray the entire Bay Area? |
| Positive | ceresone
Willow Springs, MO
(10 reviews)
April 18, 2008 | At this time, only a month into planting, I dont know how my fruit trees will grow, but the shipping was excellent, (worth the high priced shipping) Trees were tall, sturdy, leaved out upon planting, and service, when I called was excellent. Never have I seen such nice trees!
Only downside is that I cant afford to send another order THIS spring. |
| Positive | lilyjen
Jacksonville, OR
(3 reviews)
April 13, 2008 | I just received my two persimmon trees. They look great! Nice size, quick shipping, easy website. Thanks!!
On February 25th, 2009, lilyjen added the following:
I just received my order today, and everything looks great! Once again Raintree exceeded my expectations. The Surefire Cherry is huge!! |
| Positive | ByndeweedBeth
scio, oregon, OR
(Zone 8a)
(5 reviews)
April 09, 2008 | I just got a large order of lingonberries and they arrived in great packaging and looked good. They web site said they wouldn't be shipped until the right planting time so I didn't expect them immediately. They didn't charge my CC until the time they shipped and their communication was good. |
| Positive | Assorted
Brownsville, TX
(7 reviews)
March 22, 2008 | I ordered about 12 shrubs from this company.
Most of them were in containers, only 4 of them were bareroots. the bareroots are doing good. been a week.
There was a stawberry bundle missing, but I called and they are sending a replacement. No hassles. Top notch.
Pineapple guaves were big, 2 and half feet tall or more.
Friendly customer service. |
| Positive | Mrs_Boss
Auburn, WA
(1 review)
February 26, 2008 | Well, where to start! I have had excellent quality from this nursery in the past few years I have been ordering! They were always well packed and the plants were always there in all of their glory.
I have had a few failures in the past, but after careful consideration I decided that it was my own fault. Of course when I stated it to the customer rep on the phone last year, they simply replaced it! Amazing! I could not believe the luck!
What really took the cake was the weekend that I had come down to pick up my plants. I had come into the store, talked to mia behind the counter about some plants and she directed me to Theresa. There she answered all of my questions and I made my order.
All in all in all I love Raintree to pieces and would recommend this company to everyone....In fact, I do!
Good job guys! |
| Positive | kathy_ann
Judsonia, AR
(Zone 7b)
(24 reviews)
February 07, 2008 | I've had some good experiences with this company inthe past, ordering several times, all the plants were healthy and are still now healthy and growing nicely. Shipping is high but their on the other end of the US so I expect to pay high for shipping costs.
service was nice, emails were answered promptly.
packing wasn't so great, it would cut down on shipping alot if they didn't ship the plant in the gallon pot full of dirt. All my plants did arrive healthy but I haven't a clue as to why when their packed theway they were packed in my order. |
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