The scoop on 'Jung Seed'

Company Profile   Jung Seed Mailing Address: 335. S. High St. Randolph, Wisconsin 53957-0001 (United States) Phone: 1-800-297-3123 Fax: 1-800-692-5864 Catalog Order Page: Hyperlink Paper Catalog Cost: Free » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 4 26 31 Neutral 0 2 2 Negative 0 7 8 This company is affiliated with 8 companies: Totally Tomatoes Roots and Rhizomes Vermont Bean Seed Company Edmunds' Roses McClure & Zimmerman Quality Flowerbulb Brokers Seymour's Selected Seeds Horticultural Products and Services (HPS) R.H. Shumway Seeds This company offers a variety of gardening supplies and seeds. This company specializes in: Seeds: Vegetables Other helpful information: Member of Mailorder Gardening Association Member of National Garden Bureau

Feedback History and Summary   169 positives 32 neutrals 62 negatives

Comments:

Rating Author Content Positive phdler (9 reviews) On June 20, 2009, phdler Homer, NY wrote: Not the best packing and shipping (Plants arrived dried out, out of their pots, and in a jumble but only one was in really bad shape - and they promptly replaced it with a healthy plant) Once plants recovered from that, they picked up and seem happy. SIze was as expected - not extraordinary but not sub-par either. I ordered VERY early from them yet the one thing I wanted most was out-of-stock. If they had notified me sooner I might have been able to find a replacement but none were left at other plant sites by the time I got the order and found out. Their customer service is what pushed this rating from a neutral to a positive. If plants are doing well next spring, I would consider ordering from them again, but if it is something I really want, I'd probably look elsewhere. Positive camp10 (2 reviews) On June 10, 2009, camp10 Stoughton, WI wrote: Long time customer of their garden stores in WIsconsin. Placed my first mail order this year. I ordered 6 apple trees, some blueberries, grapes, & strawberries. Everything arrived on time and in very good condition. Very happy & will order from them again. Positive ejeski (3 reviews) On June 09, 2009, ejeski Lombard, IL wrote: First let me say that at 40 years old I have been ordering from this company for 33 years - first through a relative and then myself. I live just outside Chicago and need a "Northern" gardening supply company - Southern/Eastern ones often cater to their customers in their zone or a warmer one. I am truly shocked at some of the negative feedback for this company. I have ordered from the best nurseries - Song Sparrow - related to the Klehm family and now in Wisconsin, as well other great companies like White Flower Farm, Wayside Gardens and Harris Seeds. All of the nurseries are fighting for their lives against competitors like Home Depot, Lowes and Wal-Mart. (I dont think customer service gets better when these guys enter your market - I think you struggle to reduce costs and remain competitive with them.) That said, I want to say I was SHOCKED at the recent handling of a problem I had with a Plum tree I ordered and received (in record time) two weeks ago. (I should add that I have had much luck with their products over the many years so I assumed everything would be perfect with this order...as it always had been in the years before.) The tree had been wrapped for shipping at the nursery (does anybody think they grow EVERYTHING they sell???) and it's lower limb had been tied too tightly and the branch tore down the trunk of the tree about four inches. The tear was very deep and I wondered how I could save the tree and still get some plums from it. I rethought the idea when I read that the heavy weight from fruit might break the limb and it was better not to fix it. I called their customer help line - asked them to replace it - the rep asked a few questions asked me to hold to ask a supervisor a question and quickly jumped back on the line to say that they would expedite a replacement plum tree. Two business days later there was an even better looking tree for my yard without any problems. One note - Jung sells many "bare-root" plants - no matter what nursery ships them they usually look TERRIBLE in the package. If you're not a master gardener - DONT BUY BARE-ROOT PERENNIALS! They are harder to plant correctly and make thrive. (I have a tough time judging the depth of where the plant should be planted!) Even being a good gardener, not to mention growing up on a farm, I AVOID them as much as possible! (The ones I have bought from Jungs have been of the same quality as any other nursery I have ordered from.) Positive elfeik (21 reviews) On June 07, 2009, elfeik Near Kansas City, MO (Zone 6a) wrote: So far it's been good. This is my first year ordering from Jung, I was looking for a reliable general purpose plant and seed company and decided to give them a try. I ordered a variety of vegetable & flower seeds, onion starts, day lilies, and dahlias, all are growing and appear to be doing well. Positive onegoodman1955 (13 reviews) On May 29, 2009, onegoodman1955 Normal, IL (Zone 5b) wrote: A gladiola collection and 4 meteor cherry trees. Packaged appropriately and healthy. Neutral scout_dakota (2 reviews) On May 29, 2009, scout_dakota Trenton, NJ wrote: I ordered reblooming irises and delphinium last fall. This spring the irises performed well and are thriving. The delphiniums are finicky at best (for most people) and they did not grow at all. So called for replacements items. Jungseed was happy to accommodate with 2 butterfly bushes. When they arrived, they looked almost dead - with pitiful looking crumpled leaves falling off. Anyway, I put them right in the ground and watered them like crazy. I saw new growth the other day so I guess they want to live after all. I was just a little shocked at how dead they looked when I got them. Oh well, I guess that's the way it goes sometimes... so my review is neutral. Negative JLJ_WY (1 review) On May 28, 2009, JLJ_WY Story, WY wrote: I hesitate to post a negative review for Jungs, as over time, I'd be more inclined to rate them positive with caveats than the reverse. But sadly, my recent experience has been much like that described in flowers4birds' review. Years ago I bought regularly from Jungs, then for some years I gardened less and bought locally. A couple years ago I began buying seeds and plants from Jung's again -- because I like that they have been a family owned business, I like their varieties, and I like that they are -- or were -- a good source for northern climates. I ordered over $400 from them last year and $200 so far this year, so while I'm not a commercial customer I do have some experience upon which to form an opinion. I've been pleased with their seeds and non-living supplies, but there are problems with their formerly excellent live items. Ironically, it seems that poor inventory/shipping practices make the likelihood of problems greater when shipping to northern areas. The thing that has prompted this review is a small order fulfillment problem compounded by poor customer service, but concerns mentioned below are more longstanding. If a supplier seems to be trying, I don't normally complain if ordered garden items don't all thrive -- after all, many factors that affect plant survival are beyond a nursery's control. But when a company that has already been making me wonder about their quality standards clearly makes a mistake and then more or less spits on me when I tell them they've done so, it gets my hackles up to the point that I'll be sure others are warned. In the second of the two $100 orders I placed with Jung's this spring, I ordered some Ft. Laramie strawberries. The only reason I ever buy non-locally is that I want varieties that are not locally available, so, as always, I unchecked the Jung's "allow substitutions" box (which defaults to being checked) and also verified, when my email receipt arrived, that it showed, as always, "Allow substitutions: False" When the order came, another variety of strawberries (one less hardy) had been shipped. I wrote, enclosing a copy of the info from my emailed receipt that showed the no substitutions info, and pointed out that as I'd ordered the Ft. Laramie strawberries online when they were listed as available, they should have been shipped, but if not, they should not have been substituted. Their reply was "I looked at this order and does not reflect no substitutions". Considering that I had included a copy of my receipt information which DID show the no substitutions specification, I promptly replied that this answer was not satisfactory. They replied "As this internet order did not have a No Subs marked on it, we sent the replacements." They went on to say that if I returned the substitute strawberries they'd refund the price -- which of course would be more hassle and expense than it would be worth -- and is obviously an inappropriate response, as this was clearly their error and I'd sent them a copy of the receipt info that showed it. They've failed to send me the merchandise I ordered and sending an unauthorized substitute does not authorize them to retain my payment. And it really shouldn't be necessary for me to tell them that. Further -- I placed this order online at 2:43:07 PM May 6 and the Jung's website says that they ran out of Ft. Laramie strawberries May 12 -- they should have been able to fill my order without the substitution issue arising. One might suggest that spring is a really hectic time for nurseries and perhaps they were just so backed up with orders that they didn't know what inventory that had -- but . . . The order I placed with them in early February included some garlic sets. Their website says that live things are normally shipped to my zip mid to late April, but they didn't. When nothing had arrived by May 11, I emailed them and they said my order was on the way, shipped May 8. The order arrived mid May, without the garlic -- ran out of it May 1. (At least they didn't ignore the "Allow substitutions? False" on that order.) When I pointed out to Jungs that if they'd shipped when their schedule shows they'd have had my garlic, they replied "the normal release timeframe BEGINS mid-late April and anytime beyond that point." Really? So if it comes in July customers shouldn't complain? There is clearly a problem here. They went on to say that if I wanted things shipped earlier than the schedule called for, I could request that. Problems with that are (1) their schedule is OK, it's the "or anytime later" (which is NOT what the website says) that causes difficulties, (2) I did try once to get them to ship some nursery stock earlier than the scheduled date -- couldn't get a reply from them (3) their ignoring a clear "Allow Substitutions? False" on an order and more important, their failure to promptly correct their error when it was pointed out to them don't give much confidence in their reliability with regard to special arrangements. In spite of the above there are still many things I like about Jungs live items: I ordered some glads from them last year and both the specialty glads and the "bonus buy" glads were big and beautiful and -- left in the ground outside accidentally over the winter -- they survived! They were well protected and under deep snow but still . . . impressive superglads. Ordered Ogallala strawberries from them a couple of years ago that came in excellent condition and are growing happily, keeping me busy chasing their runners. Ordered some Techny Arborvitae this spring that at least looks promising. But . . . Iris I ordered from them last summer is alive and should develop eventually, but most were disappointingly small. (Though the Tete-a-tete daffodils that came with them were delightful) Sweet potato plants I ordered from them last year were a 3 kind combo -- one bunch of plants was fine, other two were pathetic. Only about a third of last year's Ft. Laramie strawberries were of the quality of the Ogallala's I'd ordered previously, most came dead or didn't thrive -- that's why I need more of that kind to reinforce the patch. Last year's Autumn Britten and Caroline raspberries were about 3/4 good and about 1/4 marginal to sad, but did stay alive with extra care. This year's Prelude all look pretty sad, but I'm hoping they will revive. This year's "bonus buy" glads were *very* small and in some cases soft -- wish I'd bought from Home Depot. Didn't order specialty glads this year so they might be ok -- don't know. Candy onion plants this year came dry and beginning to shrivel, tied in bundles and tossed in the box, nothing around them to protect them or keep them at all moist -- sad, it looked as if they had been very nice plump plants when packed. I put them in a special nursery area instead of in the garden and it looks as if some of them will revive. Pink lily of the valley was tiny little dry packets of dry roots in dry shavings -- looked like something one would buy from the markdown counter at WalMart in hopes of saving it. There was a little sign of life at the growth tips so I'm hoping, but they didn't look like even when shipped they had been anything a reputable nursery would be proud of. So, problems with Jungs: 1) Quality of their live items seems to be declining 2) While their scheduled shipping times are OK, they seem to actually be shipping later than that, creating both planting and inventory difficulties. 3) They seem to have no inventory system that tells them what part of their inventory has already been sold to and paid for by customers whose delivery date has not come, meaning that, at least in springtime, northern customers (those to whom live things are shipped last) are more likely to get scruffy "bottom of the barrel" items or none at all if the supply runs out, no matter how early they order. 4) They do not send "order has shipped" emails or, better, tracking numbers, so that one knows when to watch for a package. This is automatically done these days by online sellers of even small non-perishable items and is much more important to ensure viability of anything live, so that it doesn't sit in the sun (or the snow) instead of being promptly cared for. 5) Their order form defaults to the "allow substitutions" configuration, and even if one unchecks that box, it rechecks itself if one makes any corrections when ordering, so it's necessary for anyone wanting to actually receive the varieties purchased to watch that box carefully, and to verify that the no substitution information shows up correctly on their email receipt. (Though, as above, even that doesn't prevent Jung's from denying that the info was there.) 6) I have never been able to find a note field on their online order form. I often use note fields for purposes like emphasizing "no substitutions" or requesting tracking numbers or making it clear that my address works for carriers like UPS and FedEx as well as for USPS. 7) Customer service, at least in some instances, leaves much to be desired. Perhaps the problem is that Ruth and Mary can't do everything themselves. So many formerly great nurseries have gone downhill that even when Jungs is being downright naughty they're better than many of their competitors -- and I hope recent events are due to some sort of temporary problems. Their absurd response to their failure to observe the no substitutions specification, however, caused me to think more carefully about performance on recent orders. While I'll probably to continue to order from them and to recommend them, with cautions, for some things, I suspect my ordering will be much more limited than it has been the past couple of years. Positive nygardener2 (12 reviews) On May 20, 2009, nygardener2 New Hyde Park, NY wrote: Great service and my order looked great. Trees are big at 5-6ft the roses are from weeks roses. The small beries and plants are well loved and full of life. The bulbs are also great. My seeds have 100% germ rate as well. A very happy first timer. A five star rating+++++ Positive markgeer (2 reviews) On May 20, 2009, markgeer Byron Center, MI wrote: This was my second year of ordering from Jung. Last year I ordered only seeds and some (delicious) "Candy" onion sets that did very well in my Michigan garden. This year I also ordered some berry plants (black raspberries and a blueberry bush. The seeds came promptly (mid-March). The plants and onion sets did not arrive until a month later (mid-April) which was later than I was hoping for the onions, but I was very pleased with the plants. I received four raspberry plants in place of the pack of three I ordered. They were small (about 4 inches) but had swelling buds. They all have nice leaves now. I was really pleased with the blueberry bush. It had multiple shoots up to 18" and swelling buds. It was very well-wrapped in plastic with moist newspaper. It now has beautiful blossoms and leaves. Overall, I'm pleased with Jung Seeds and will likely order from them again. Negative flowers4birds (1 review) On May 12, 2009, flowers4birds Chilton, WI wrote: We sent a large order to Jungs on March 4 2009 for seeds and nursery stock. The seeds arrived in a timely fashion, well packed and all we ordered were included. The nursery stock was a different story. We have been happy Jungs customers for 43 years. Our home is now surrounded by trees and flowering shrubs that mostly came from Jungs. It is difficult to believe it is the same company we ordered from all those years. Last year less than half of the strawberry plants I ordered grew, despite proper planting and care (Note: I have 43 years of experience growing strawberries, and all the Jungs plants grew in the past.) I didn't bother to register a complaint though. I thought it was just a mishap of some sort in packing. This year's nursery stock order however has confirmed that all is not well with Jungs Nursery. The materials we ordered should have been planted in April when they used to send things. But when May arrived and trees began to bud and bloom we became concerned because no stock had yet arrived. We called customer service and were told that a couple items were on backorder and the whole lot would be sent when the backordered plants arrived. We would have been willing to pay extra postage to have items shipped at the proper time in two lots but did not have that option offered. We were extremely unhappy about this situation. The next week on May 7 a partial shipment arrived which included (they said) 11 items. But we couldn't find the 3 Anne Everbearing Raspberries said to be included. 5 items were not sent yet and the two Sea Berries are still on backorder. So here it is; May 12 and still no Tristar Strawberries and no Copra Onions, both of which should have been planted last month. The weather has turned dry now, and anything planted will have a tough time of it. The package of 3 Autumn Britten Raspberries obviously contained dead plants as the bark was shrivelled and the cambium dried on both stems and roots. One of the plants was girdled. I planted them anyway, just in case there was a spark of life in them. Of the 3 Autumn Brittens I bought last year only 2 lived. Both did poorly. (Note: I've been growing Jungs raspberries for 40 years successfully.) The North Star Cherry and the Mount Royal Plum also look dead, but we will wait and see if they grow. It is unacceptible to receive dead nursery stock or live nursery stock too late to be planted at the proper time. This does not make for happy customers. We will wait to see what may still arrive and what grows or does not grow before asking for replacements. But this year we intend requesting to have ALL dead material replaced rather than overlook it as we did in the past when Jungs used to be so dependable. Jungs has always been pleasant and helpful in replacing dead plant materials, and I hope that has not changed along with their unsatisfactory shipping dates. But at our age, waiting another year for a tree to plant isn’t the best option. We’d be lucky to live long enough to see trees we planted this spring bear fruit. As a very old customer of Jungs, I would still recommend them for seeds to grow in Northern Climates such as ours in Wisconsin. The seeds and varieties available are excellent. Their garden equipment and tools are also excellent. But we will never order nursery stock from them again, and would not recommend that others do so. We will go elsewhere and be willing to pay more for better service. We live only about 50 miles from Jungs, so plants do not spend long in transit, but the tardiness with which they now fill nursery stock orders has them shipping in hot, dry weather. In locations farther away, the stock would probably arrive in much worse condition than ours did. Positive jimmy2 (14 reviews) On May 12, 2009, jimmy2 live oak, TX (Zone 9a) wrote: i email them about a certain rare canna pink sunburst,they emailed me quickly,i ordered,with in week my order was shipped, fresh root,packed great,thanks for great service,fast delivery,nice price a + Negative eileen52 (1 review) On May 08, 2009, eileen52 Park Ridge, IL wrote: I just used this company for the first (and last) time. I ordered a Helmond Pillar Japanese Barberry - the whole point of this plant is that it grows to 5 ft. while the spread is 2 ft. I received my 4 inch plant today - barely alive. $25.00 and shipping for this JOKE. No wonder they charge before shipment. Company representative comment on May 11, 2009: On May 11, 2009 10:10 AM, Jung Seed responded with: I think you may be complaining about the wrong company. I went down and looked at these. There are none smaller than 12 inches. they all have growth and good root systems. The girls that package them said they have not had any smaller than that this year. Or maybe, you have the wrong bare root. People can make mistakes and grab the wrong item. Please call us with your information so we can take care of it, if it is ours. We are sorry for the inconvenience, Ruth 800-247-5864 ruth@jungseed.com Negative anitar49 (7 reviews) On May 01, 2009, anitar49 Ridgeley, WV wrote: I've ordered from Jung in previous years and been happy with the shipping and quality and have recommended them to my friends. This year I ordered a goumi plant and wolfberry plant on 2/5/09 and was charged when the order was placed (which I'm OK with). When I received the order the last week of March, it included only the goumi and the packing slip indicated that the wolfberry was backordered. The goumi was healthy, but was only about a 4" plant. (Advertised as a 3 1/2" pot--the pot was bigger than the plant.) I called customer service on 3/31 and was told that the wolfberry would be arriving in a few days and it would ship as soon as it arrived. On 4/6 I checked their website and it listed the wolfberry as no longer available as of 4/1. When I called customer service again on 4/7 I was told that they would not be getting them. I had to ask for a refund. I do understand that problems occur that can cause shipping delays and cancellations. What bothered me was that they had my e-mail and phone number, but I was never contacted by them concerning this and even had to ask that the purchase price be refunded. The good news is that since almost every place was sold out of wolfberries by the time I knew that I would not be getting the one I'd ordered from Jung, I found one on eBay that arrived in excellent condition and was almost 2' tall for the same price. Positive beherenow6 (3 reviews) On April 20, 2009, beherenow6 Allenwood, PA wrote: After ordering from Jung a couple of times, I must say I'm very satisfied. My potato tubers came right on time and were healthy and ready to plant, the seeds I've gotten have done well, and the orders are shipped in a reasonable amount of time. Free seed packets included! I'm very happy this year, and will continue to order from Jung in the future. The only suggestion I have is that they increase the selection a little bit (hint?)! Positive Pupula (7 reviews) On April 16, 2009, Pupula Greenwich, CT wrote: I happened upon them by asking my mom where she would buy plants and she told me she liked this nursery in WI, it took her hours to remember the name of it as my mother has an established garden and rarely goes to nurseries any longer, she also gets all my plant divisions and plants I don't like. I am so happy she remembered! After getting their first order everything was healthy and beautiful and grew immediately. So this spring I ordered again. I received a dwarf lilac and an unusual clematis, both are healthy and happy in my garden as I write this. Also I ordered tons of seeds so I am just waiting to plant them but have no fear Jung is great! Timely and beautiful quality. Positive Splintergroupie (3 reviews) On April 16, 2009, Splintergroupie Stevensville, MT wrote: Ordered plants and non-living merchandise on 3/5/2009. 18 days later my non-plant items arrived, so i called to find out about the rest. I told the woman i spoke with that i have a hoophouse and wanted the plants right away. Nine days later they arrived. I'm not thrilled about how long it took to get my plants, but they arrived in good shape and the tree i ordered was especially a nice surprise in that it was much larger than i'd expected as a "bonus" buy. Jung included an extra strawberry plant of each variety; all appear to have rooted and put on new growth in a few days. Asparagus roots were mostly large and strong, though about 10% seemed undersized. All things considered, i'm pleased. I will be more careful specifying a ship date in future orders. Positive gfm (6 reviews) On April 09, 2009, gfm Melrose, MA wrote: I ordered 2 Paw Paw trees from Jung a couple weeks ago. A couple days after placing the order I realized that I could save some money by purchasing them as a collection rather than individually. I sent customer service an e-mail asking if it would be possible to switch the order. Within two days I had the money credited back to my credit card. I received the order about one week later. The trees were well packed and in excellent health. I especially like the trial seeds they packed with the order. I look forward to ordering from Jung again. Negative mami1 (1 review) On April 01, 2009, mami1 Bloomington, IN wrote: Few years ago, I ordered several fruit bushes and a cherry tree. When the cherry tree died, Jung replaced it, and all plants have been doing well. I am particularly delighted with the cherry tree, I was not able to find anything comparable locally. So when it came to expanding my garden this year, I chose to go back to Jung for more. I ordered a plum tree, top hat potted blueberries, the same currant collection as in the past, and number of other fruit bushes. I have just received my order. Upon the first inspection, the plum tree is nice, but the rest of the bareroot part of order is awful (the potted top hat blueberries arrived earlier and they are as expected). The only one currant that is branched has no roots, the worst of the curants consists of one twig. This is in such a contrast from what I received few years ago that it's hard to believe it is coming from the same company. All other bushes were substandard also. For example, one of the bareroot blueberries is 6in tall and consists of 2 twigs, about 1/16 inch diameter. That can't possibly be a 3yr old plant! Two of my three gooseberries are similar to that, the third not being much better either. On the plus side, the customer service is easy to deal with even in a situation that is this aggravating. I was inclined to return the whole order, but we settled on jung sending me a replacement for the three worst plants (those that had molded roots) and I have until October to notify them if the plants fail to grow. I am certain that the bushes will take several years to catch up, even if they do grow, but I can't find those varieties locally so I gave up and decided to plant them for now. The plants that I received (with the exception of the good size plum tree with nice roots and the top hat blueberries) were certainly not worth the price I paid. I am very dissapointed that the quality of their products cannot be trusted. Company representative comment on April 02, 2009: On Apr 2, 2009 12:39 PM, Jung Seed responded with: We are sorry to hear that you are unhappy with the size of some of the items from your order this year. We continue to use the same vendors as in the past, but growing conditions vary for our suppliers as well they do for home gardeners. The same items you may have purchased two years ago may not be the same size as recieved previously because of this but the plants are still normally very vigorous. We are glad to hear that you contacted our customer service department and that they were ale to help you with the plants that arrived in bad condition. We do want our customers to be satisfied. If you have any other problems just be sure to let us know in the guaranteed time frame. Your business is always appreciated. Mary, Jung Seed Positive sharonmi (2 reviews) On March 30, 2009, sharonmi Westland, MI (Zone 6a) wrote: Ordered from Jungs for the first time this year. I've always ordered from pinetree and park seed in the past, but have been getting very poor germination rates from their seeds in recent years (this year is no better). So, I bought more from Jung and less from the others, and I have to say I'm quite satisfied with their seeds, and will be ordering from them from now on.. Please don't go downhill like the others have, Jung. Positive megansarah (3 reviews) On March 29, 2009, megansarah South Central, WI (Zone 5a) wrote: This is my second year ordering from Jung's and based on my experience, I will definitely continue shopping with them. I placed my order on March 7th and received it on March 18th. Since many suppliers are being hit with a deluge of new customers and increased demand this year, I expected a short shipping delay. I don't think 11 days was too long to wait for my seed and starting supplies, especially since my order was placed over the weekend. My order was packed well, shipped in full, and included free gifts that I wasn't expecting. The seeds that I have sown so far are germinating very well. I have no complaints. Positive vossner (78 reviews) On March 28, 2009, vossner Richmond, TX (Zone 9a) wrote: My experience with this company was good. I got a newly released rose from them. Price was good and it arrived at the scheduled time in excellent condition. I was a little hesitant because of the less than stellar rating in the GWD, but their product/service was completely satisfactory. Negative LBracey (1 review) On March 25, 2009, LBracey Nutley, NJ wrote: I ordered two rose bushes from Jung's, on line, on March 11, 2009. As of today, March 25, 2009, they have not arrived, yet I have been charged for them on my most recent credit card bill. Today I called Jung's to discuss this. Customer service was not able to tell me when the items would be shipped to me, so I asked that the order be cancelled, as I do not appreciate being charged for something I never received. The Jung's customer service rep refused to cancel the order, stating something vague about the plants being in a warehouse and it's not possible to cancel my order. So, I have contacted my bank and am disputing the charge. In no other business would this be done. Customers should be charged once an ordered item ships, and not before, and certainly not when the seller cannot even tell the customer when it will be shipped. I will not buy from them again. Company representative comment on March 25, 2009: On Mar 25, 2009 3:00 PM, Jung Seed responded with: We are sorry you did not get the correct answer when you called. If you email me, I would be happy to cancel your order if it has not left the building. If it has, I will be happy to explain how to return the roses at no cost to you and get your refund. ruth@jungseed.com Positive ConGar (9 reviews) On March 23, 2009, ConGar wrote: My journey with Jungs. Well, it started with my purchase from Totally Tomatoes - since they are connected and I've never received a Jung catalog before it has to be because I purchased with TT earlier this year. Mid-February Jung's wonderful catalog arrived - One could (and I did) get lost in. So many wonderful things they have to offer - things I didn't know I wanted or needed until I saw them. Immediately I saw two kinds of seeds I wanted... One is for a full sun plant, and will (I think) go great around the rose bush I ordered - four silver plants surrounding purple, I think I'll like it anyway. (I planted four of these seeds and two have germed the other two so far have not, but I have plenty of seeds to hopefully get two more going. These were a sale item - 200 seeds for cheap, so again if the other two I need don't germ I can just plant more seeds until I end up with two more plants.) The other batch (is ten seeds a batch?) of seeds is for a shade loving plant, and I have plenty of garden beds that need shade loving or at least tolerating plants - some spaces get more sun than others, but generally not enough for a plant that likes full sun, though some get more sun than a full shade plant would like. (I got almost twice as many seeds as I was expecting here. So, as long as half of these germ I won't complain. Alas, I only tried to start these a day ago, so I can't know how many (if any) of these will germ.) The other seeds were another freebie, and I tried to start six, but so far only four of those have germed, but they are freebies so I'm just pleased that any germed. Though based on the picture from the catalog I do think I'll really like them. Anyway, I got the seeds and freebies on March 4th, I'm very pleased with one of the freebies - it's a seed starter, and sometimes seeds are so small that it is hard to plant them by hand. So, YAY! And as I mentioned above I believe I got a few more seeds with one pack than I was expecting, which is good just in case they don't all germ. The rest of my order arrived on March 21st, which for my area is about a month early, but I'm actually glad because having them early means that I can go ahead and get them started. I'm only real concerned about the rose bushes arriving so early. Then continuing to look at the catalog - I saw it! MY HOSTA! In 2007 I bought six Hosta plants (well, eight, but only six of this one kind) from a local nursery and planted them. That summer I decided next season I was going to redo "hosta corner." Well, to do that I would need at least four more hosta plants - I wanted a biggish blue one as the center piece (or in this case corner piece), which I knew I'd have to mail order because I couldn't find any blue ones big or small locally. Still no problem thinks I, at least until spring 2008 when I went back to my local nursery and found they didn't have my hosta, and since they simply labeled two of them plantain lilies and no name at all for the others I didn't even know the name of my hosta to begin to search online for more. Of course, that didn't stop me from trying - I spent much of 2008 searching. Needless to say I did nothing to "hosta corner" in 2008 because I was bummed about not finding my hosta. Of course, that isn't the only reason I decided to order from Jung, though it was the biggie, they also had several versions of biggish blue hostas. Of course, I admit that I'm a little leery of bare root plants, I've not always had the best luck with bare root. However, the blue hosta when I unpacked it had a large root system, and as near as I could tell it looks viable, but it also doesn't have any green/blue peaking out the top. The three multi-colored ones have very tiny root systems, but when I unpacked them all three of those did have a small shoot of green peaking out the top. So, despite the small roots I'm hopeful with these three as well. I also have a gladiolus corner, or at least in 2007 I tried to make one... Not counting the two wild glads that are actually growing in another spot which is in full shade, which I thought glads didn't like, but those wild ones don't seem to care about the lack of sun. These wild ones also started before I even thought about actually planting glads. (Side note: The wild glads have very pretty flowers, even more so than my store bought ones.) Anyway, in 2007 I bought twelve mixed glads and six soft pink from my local Dollar Store - don't laugh the bulbs were big, plump, and healthy, and all but one came up that first year, and the one that ended up not blooming had started to grow before ants attacked it. And because the ants attacked so fast the plant was dead before I could get a plant safe ant killer, but my point is that all those Dollar Store bulbs were viable, and from what I can see most (maybe two are on the small side, but still A-okay) of the ones ordered from Jung are just as big and healthy as the ones from the Dollar Store. Alas, many from the Dollar Store never came back the second year, which is why I needed more "Glads," and thanks to Jung I have them and in colors that I couldn't have got locally. (Obviously, it'll probably be little over a month before I know if all are going to sprout. I do hope they are honestly mixed like the ones from the DS were, but as long as they all sprout I probably won't complain.) I also ordered two rose bushes, or at least one is a bush, and both are supposed to be big. I admit this may have been a mistake on my part, but I've always wanted a proper rose bush because they are so pretty. Still I haven't tried roses before now because they take a LOT of tlc, and most of the dirt around here is red clay. So I probably should have just accepted that my two mini (very mini) roses are the only ones I'd ever have. Anyway, the roots looked moist and healthy - the "carefree" was smaller, and one of the branches had broke in transit, but it still looks okay. So, if I can fight the red clay by adding good or at least better dirt to the spot hopefully both of these bushes will do well. This was a rather large order for me, I usually do not make such a large purchase with a mail order company that I haven't used before. Generally, a first time purchase is somewhere between thirty/fifty dollars. I spent quite a bit more than that with Jung, and thankfully I do not regret it because Jung has come through for me. Finally, I wish to thank another feedbacker, because without their feedback and Jungs response to said feedback I would have ran into an issue with getting the website to accept my address, but thanks to that exchange I knew exactly what to do to make the webite accept my address. Positive Amita (3 reviews) On March 20, 2009, Amita Richmond, MA wrote: I ordered for the first time this year, on March 6. I was afraid that my order would be delayed because I was so late, but on March 18 I received my seeds. They were packed very well, in a plastic bag inside a small sturdy box. I noticed that one packet was labelled as being "overfilled" because the germination rate was low, and I appreciate that. Three full packets of free seeds were included, even though I had only ordered about $10 worth of seeds. Positive lilygrandma (11 reviews) On March 19, 2009, lilygrandma Ellijay, GA wrote: My experience with this company goes back about 5 years. I have never had a complaint, and this year my seeds arrived in 8 days. Positive HoneybeeNC (1 review) On March 18, 2009, HoneybeeNC Charlotte, NC (Zone 7b) wrote: I ordered Candy Hybrid (both white and red) onion plants back in January, and they arrived last Saturday. I was so pleased with them that I wanted to share the good experience with y'all! Each little onion was plump, and the roots were white with no dead brown ones. Jung had left about three inches or so of green tops on each onion, so I didn't have to worry about where each onion was after it was planted. They are now all lined-up like little soldiers in their garden bed and I just KNOW they are going to do well. Thanks, Jung! Positive i_am_outside (1 review) On March 17, 2009, i_am_outside Polo, IL (Zone 4b) wrote: I knew the apple trees purchased from Jung needed pruning. I sent digital pictures, which they printed and marked on the pictures where the pruning was needed, sent me the printed pictures. Kudos for their timely help. Positive Twonewfs (18 reviews) On March 12, 2009, Twonewfs Belgium, WI (Zone 5a) wrote: As this was to be my first time ordering seeds via mail order I looked around the GW and settled on Jung's for a few reasons including their proximity to me and their overall good reviews. I've also been impressed with this company's dedication to supporting gardeners, as they regularly offer to give (unpaid) seminars for our master gardener's organization. I have to say I was not at all disappointed. Their online catalog was full of all the detail I needed, the seeds came quickly (well before I need them), there are a lot of seeds in each pack and they all appear fresh. I feel confident that I'll have success with them. I also got three packs of sample seeds as a bonus. What a nice gesture. All were packed in a small box so there was no worry of crushing or damage. I'm thrilled. I'll be back to Jung's again. Positive yardener (16 reviews) On March 10, 2009, yardener Greenfield, OH (Zone 6a) wrote: I've had no problems with this company. A good selection of seeds and my order always arrives early. I have no problem with recommending this company for their seeds. Neutral Beta_Vulgaris (1 review) On March 06, 2009, Beta_Vulgaris Eaton Rapids, MI wrote: I have ordered from Jung seeds for three years now but decided to stop on account of finding another company (Pine Tree garden seeds) that supplied seeds for a better price and quanity. Although they supplied many diffrent varieties and supplies, I never really use 100 roma tomato seeds. Jung seed did though have great costumer service and fast shipping. But smaller and better priced products would improve my experiance with this company. Negative chefj (2 reviews) On February 27, 2009, chefj Huntington, TX wrote: I wrote the horticulturist for advice on edible flowers as I only know about nasturtiums, pansies and violets. They advised me to go look it up online. The same day, a customer service person from Brecks e-mailed me back and gave me a lengthy list and was very accomodating. I planned on placing a large order with them, but gave Brecks my business based on their attitude. Chef Company representative comment on March 05, 2009: On Mar 5, 2009 11:39 AM, Jung Seed responded with: I'm sorry to hear you are dissatisfied with your experience with our company, but I have to question who you talked to. I take care of all the horticultural questions that come in and I know that I never had this question asked. No matter what the question is, it is not my policy to tell a customer to 'look it up on the internet'. While I may provide a helpful link that contains product information or has fantastic photos, I do my research before contacting the customer. Also, one of my areas of horticultural interest is edible and medicinal flowers. Not only would you have received a response with information, but it would have had detailed information. Katrina Horticulturist Positive Tink2U (7 reviews) On February 22, 2009, Tink2U Rockford, IL wrote: I actually got my seed orders in early this year (Feb) and Jung did their part as well! Complete order, received in one week's time...I was a bit startled. Have used their seeds before and they have always given me great results! Positive mersiepoo (7 reviews) On February 10, 2009, mersiepoo New Freeport, PA wrote: I've ordered from Jung seeds for probably 10 years now. Anytime I have had a problem they always solved it for me or sent me a new plant. They have the most awesome lilacs and send healthy fully rooted plants that survive and thrive, even in our bad clay soil. The only problem I have had is with irises not being true to name, I had ordered 'brides halo' and gotten a blue iris, and a black game cock was not that, it was some sort of silvery blue iris (which I grew to love anyway). But, other than that they have a great company and they really are serious about their service. I just wish they would sell more varieties of own root roses. They took off Paul's Himalayan musk, and I was ready to order it this year. Positive MarkP (9 reviews) On February 03, 2009, MarkP Missoula, MT (Zone 4a) wrote: Quick, accurate orders and had good luck with the seeds!!! Positive NerdyGardener (1 review) On January 26, 2009, NerdyGardener Ames, IA wrote: When placing my order a two weeks ago, I had a few questions in regards to some of the plants in the Jung catalog. The operator was friendly and apologized for not knowing the answers, but said she would pass them on to the horticulturist on staff. When told this, I wrote this off as "information I will never find out". I have *left* messages for the higher ups in the past with Jungs and other companies and never received anything back. I was asked how I prefered the information returned (as email works fastest I was told). I left my email address and really didn't think much of it again. ...until four days later, when to my surprise I had an email from the horticulturist at Jung Seed! I was so surprised to see it in my inbox. The three questions I asked were not only answered, but answered in thorough detail. Instead of saying, "blossom end rot is a calcium deficency and from uneven watering", this lady detailed out what I should do to with the soil to prep it in the spring, various things to do throughout the summer, and 'quick' methods to solve the problem if it should suddenly pop up. I was VERY impressed. The fact that Jungs really care about their customers (not only for sending money for seeds and plants, but also to make sure that they can get a great harvest off them) moves them up my list on where to purchase from in the future. I did respond to this email and asked if having the info emailed to me is why I heard back (as opposed to times in the past with the company when I had no response). I was told that this lady recently joined the company (which is why there was a definite difference compared to my previous experiences) and I was asked my preferred method because she likes to give the information back to customers in the most convienent way possible. WOW! In a day and age where most people are rushed and do what is easiest for them, it is nice to see people that actually care about their customers. Positive 1SickPuppy (11 reviews) On January 03, 2009, 1SickPuppy Waukesha, WI wrote: I called Jung Seed to cancel an order and was pleasantly surprised by the woman I talked to. She was friendly and helpful and the cancellation went through immediately. I received a confirmation in the mail 2 days later. It is actions such as this that will keep me coming back. Positive elegantminx (4 reviews) On December 21, 2008, elegantminx Eastpoint, FL wrote: Exactly one year ago to date, my husband ordered the Ebb Tide rose for me from Jung's. He wanted it to arrive on valentines day. It was a day early but wonderfully packed and very nicely pruned. I was outside taking pictures today, and I just felt like I had to compliment someone. I live in florida so it's lovely here right now and my rose has no less then 14 full beautiful flowers covering it. Just mounds and mounds of deep rich purple roses.....sigh..... So to all those husbands out there...get one of these from Jungs. We are talking MAJOR brownie points people! Positive cjallis (1 review) On December 04, 2008, cjallis Sheboygan, WI wrote: For those who have negetive comments about jung seed Im 16 yrs old and an avid fruit and vegetable gardener the real reason I buy from Jungs is because 1. their one of the few remaining family owned seed companies left 2. their local right here in the small town of Randolph Wisconsin and have always been 3. Have been in seed business for more than a 100 yrs 4. Have only one company location 5. Vast variety of seeds, rare, many are hybrids 6. Quality of seeds 7. Have 5 different catalog lines to order/choose from R.H. Shumways Vermont Bean Seed Co. McClure & Zimmerman HPS Edmunds Roses Roots & Rhizomes Totally Tomatos Semour's Seeds all of which the products come from one location Randolph Wisconsin 8. Have 4 garden centers for which you can see the products yourself Positive lissa22 (6 reviews) On October 24, 2008, lissa22 wrote: With over an acre of flower gardens to tend and plant, I tend to be a bit busy. Now that the frost is on the ground I can take the time to praise Jung on my order. I start a lot of annual plants from seed in my greenhouse, and I expect good germination rates. With Jung I got 100% this year. When you spend over $3 on a packet of 15 seeds, you want 15 plants! and that is exactly what I got. My internet order was sent out very quickly last spring. I will be looking forward to this years catalog as I will be ordering from them again Positive Rhizomes123 (4 reviews) On September 13, 2008, Rhizomes123 Pittsburgh, PA wrote: I received my order today that I placed last week over the internet. All of the Irises are very healthy and I do look forward to planting them tomorrow. I have been ordering from Jungs for over 5 years and still get great service from them. Keep up the good work! On March 31st, 2009, Rhizomes123 added the following: I got the rest of my order this month (mid-March). It consisted of potatoes and onion sets which were on backorder. Later (about 2-days), I got the package of peanuts that were also on backorder. As usual, all of the plant material was received in excellent condition and packaged very well. My only concern is that I did not know where some of my items were and since I start most of my plants from seed, timing is very important. It would be a good idea if Jungs would give the purchaser more information as to when they will be receiving their plant material if and when it is backordered. Maybe a feature can be placed on their website that helps to track purchase orders and to give buyers a general idea of when their items on backorder will be shipped. Another suggestion is to send a postcard or email similar to how the Mailorder Nurseries used to do years ago. Other than this, everything was good. Thanks for the free garden seeds!

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