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 The URL no longer works, and we have received reports Michael's facility is closed. If anyone has different information on the status of this company, please contact the Watchdog.
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | tucson57iron
West Chester, OH
(1 review)
March 20, 2007 | HELP sought! I am trying to find the name of a particular rose (I can't find it on HelpMeFind).
I had a positive experience at Michael's Premier Roses before they closed... my order was back in 2001 or 2002. I ordered several own-root roses... they arrived fine and in good shape. I want to remember the name of a particular rose I ordered (and planted back then). The bushes are gone (it's a long story), but they were beautiful roses and I want to get some more. Last year I was disappointed to find that Michael's had closed... and set out to identify this rose. Does anyone out there have an old Michael's catalog? Or saved images of roses from there?
Mike
This was a pale bicolor... small white blooms with delicate lavender at the edges. Edges were slightly ruffled. I don't remember the number of petals, but sparse (5 - 15 petals). Pale yellow center. Anyone have pics from Michael's, or know how I can contact Michael? Or what his last name is? Or?
Any help appreciated. |
| Positive | whistlesind
Elk Grove, CA
(1 review)
December 31, 2004 | It is sad to hear so much bad about Michael's Roses. I have been fortunate to be able to drive out to his place and pick out all the roses I want. I have been going there for many years and have probably bought over 150 roses. The last time I talked to Michael, he told me that his land was being rezoned, so he would no longer be able to sell roses on his property. I was going to take a drive out, today, to see if he has anything left, but I'm sure he doesn't. My last few visits out to buy roses found most of his stock had been allowed to dry up. It was sad. He has a tennis court next to the house which used to be filled with thousands of two inch pots of miniature roses. Around that he had many long tables of 1 gal roses, grouped by kind. My favorite was the section of old garden roses. He also had all the mother plants planted around the perimeter of the nursery. He also had a very large, beautiful display garden which had hundreds of roses. That was the picture on the front of his catalogue. It's too bad that he had to shut down. I believe that he had a hard time keeping consistant help working there. Someone posted that his location was in a high crime area. I don't believe it. There was hardly anything around his land. It was out in the middle of nowhere. He had the most beautiful roses growing on his property. I just hope that he can relocate and reestablish his business. I'll miss having such a large own-root rose nursery located 20 minutes away. I have become spoiled.
JP |
| Negative | ehilliard
Campbell, CA (Zone 10a)
(2 reviews)
November 23, 2004 | I had the same experiences as almost everyone else. Roses being backordered, wrong roses sent, same order sent twice, roses arriving mislabeled or unlabeled, arriving dead, diseased or damaged and without any paperwork. No response to emails. Out of the blue, I noticed a credit appear on my credit card statement. I sent another email, asking about the credit, go no response. Then, I just found out on HelpMeFind/Roses that Michael's has closed! Does anyone know anything more about this? |
| Negative | AthenaRose
Escondido, CA (Zone 9b)
(1 review)
September 21, 2004 | Too much bad experience over the past 2 years with Michael's Premier Roses. Just read down the list and I would say ditto to all of it. Immediate charging of your credit card, no answer to your emails, incomplete orders, missmarked roses, diseased twigs "on their last leg" and mine took almost a year to resolve. I had to beg for refunds for roses they never shipped, while my CC was charged almost a year previously.
Warning: If they go out of business, you are out of your money!
I would never order from this vender again! Buyer Beware! They are currently having a rose sale and I suspect they might be going out of business and trying to dump all their stock. They talk about substituting a "like rose" if what you want is not in stock. Most rose lovers are fairly particular about what they want and don't want "substitutes".
I really think this sale may be a way to get some extra cash before they "cash-in" for good.
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| Positive | jsnaidman
Bonifay, FL
(2 reviews)
July 26, 2004 | This company is by far the worst internet nursery that I have ever done business with.
I ordered six own root roses in the beginning of March. I thought the prices were reasonable until I saw the shipping costs, $36 bucks for me! I was sent an order confirmation via email. However, when the plants arrived, I only received 4 out of the 6 that I had order. Out of those four, only two were well branched. The other two were like twigs with very little growth. All of them were infected with black spot.
As far as the other two that I did not receive, the shipping invoice said that I would get them in late spring. I emailed in beginning of June inquiring about the status. Michael replied saying one was ready now and he didn't know the status of the other. He never emailed back the status of the other. One month later, I emailed again saying I either want my roses in a week or two or I want a replacement. No response. I emailed again two weeks later requesting a refund. No response.
BUYER BEWARE! I would not purchase from them unless I was going to pick up my order in person!
On September 15th, 2004, jsnaidman changed the rating from negative to positive and added the following:
I'm changing my rating from negative to positive for one reason only: He finally sent my other two roses about three weeks ago. Both plants were wonderful specimens without any disease or pest. I believe his biggest problem is customer service, which is a shame because he really has a great selection. I don't believe that he would have such a bad rating on this site if he would just answer his emails! |
| Positive | dbuehler
(1 review)
July 20, 2004 | I ordered two small roses from Michael's in 2002. The service was polite and the roses arrived without any problems. This was two years ago. I'd do business with them again, but only if I was in town and could buy direct, because of the other negative comments. |
| Negative | RosyRapture
Saint Louis, MO
(15 reviews)
July 15, 2004 | I called to ask a question, but instead was hustled into ordering six roses (when I only needed 3!) by Michael himself, who was so brusque on the phone it bordered on rudeness. My credit card was charged immediately, and when I emailed back to say I only needed 3 after all, Michael wrote me saying that all 6 were ready to ship! The guy actually made me feel guilty that I only wanted 3--I definitely felt a 'hustle' vibe from him. When the 6 arrived I was struck by how runty all the plants were. Only one out of six had any kind of structure. The others were yellowed stunted twigs covered with white foliar spray. How could these be #1 grade roses? I know nurseries can ship small, but these were not only small, but unhealthy! I contemplated sending all of them back, but decided that that by doing so I would lose $70 total in shipping. So I bit the bullet and planted (the root systems were not well developed.) So far they are still runty and small. One mangy bloom has appeared. Most are still only one tiny cane. Who knows what will become of these roses. I feel duped, and will NEVER order from this company again.
On May 2nd, 2007, RosyRapture added the following:
Postscript to the aforementioned is that ALL six roses (they were all one variety) turned out to be VIRUSED!!! How's that for the COMPLETE bad experience?!? |
| Negative | jenit
(1 review)
June 14, 2004 | Michael's is a perfect example of someone who probably does a great job on-site but should have never ventured into the online retailing business. The website is beautiful and I believe Michael truly loves roses and the rose business.
I ordered three climbers (two Awakening and one Rosarium Uetersen) at the very end of April. I got an email confirming my order. Right on the heels of that email came another, saying that the order was processed and scheduled to ship on May 3. Then, confusingly, the very next sentence said the two Awakenings would ship later in the month as they are still too young. So...to me it appeared the Awakenings would be shipped by the end of May, and the Uetersen would be coming almost immediately (the email *said* my order was scheduled to ship May 3. I think it was reasonable of me to assume some part of my order was being shipped!)
So the second week in May I called to inquire about the entire order as I had not received the Uetersen and wanted a clarification on what would be shipped, and when. His tone sounded like I was at fault for not understanding that (confusing) email, and then said because of his shipping costs all three roses would have to go out together, and not until the Awakenings would be shipped.
I called back again around June 12th when *still* no roses had arrived. I was told the Awakenings still weren't ready and it might be another month or two! They had my contact information and chose to just let me sit in limbo without ever letting me know what was going on.
I then cancelled my order. My CC had already been charged, and the woman I spoke with said she would issue a refund right away. I do give them credit for taking care of this when I asked.
I don't think these people are intentionally misleading, but customer service is very poor and there is almost no follow up. I ordered once before from Michaels two and a half years ago and was pleased with my roses then, but after this I think they are just too disorganized to handle mail order. Plus, and this is a big plus, when I call I feel like I'm bothering them, and their demeanor borders on rude. I mean, if you don't like doing internet or phone orders, don't do them, but don't act like it's the customer's fault when Michael's is unable to fulfill what they promise in their emails and keeps the customer in the dark. |
| Negative | Kuvik
Huntington, MA
(1 review)
June 12, 2004 | I wished I would have known about this site BEFORE ordering from Michael's Premier Roses, since, given the comments found here, I never would have ordered from this company. On 5/29/04, I ordered two floribunda roses of complementary varieties (in height, growing habits, scent, and color) for planting in tubs. Michael sent me E-mail telling me they were both in stock. I later got an E-mail telling me "Your Roses Are On the Way!" When the box arrived, I found that only one rose was sent and was told the other variety I ordered would be available in OCTOBER. (Try planting roses in the mountains of Western Massachusetts in October!) Like many other people who have put comments on this site, Michael's Premier Roses had my contact information (telephone, E-mail, and postal address) yet never called me before shipping the rose to tell me that they were only sending one and to ask me if I wanted to make a substition for the second variety or cancel the order. I sent Michael an E-mail telling him that I was very unhappy with the way this order was handled and told him I wanted him to issue a pickup order for the one rose and enter a refund on my credit card account. No response. A day later, my wife telephoned the company and left a message on their machine. No response. We have notified our credit card company and have refused to pay the charges. I am 60 years old and have been growing roses since age 10 or so (my Grandfather was a rose breeder from Hungary.) I have never had such rotten customer service (i.e., NONE) from any rose nursery I have dealt with before. Michael's Premier Roses seems to be the exception to the general rule that people who run rose nurseries are honest and care about their customers. Save your money and order roses from another source! |
| Negative | Jazzmom
Syosset, NY
(8 reviews)
June 7, 2004 | On March 29th, 2004 I placed an order here from a recommendation of someone I chat with online. Ann took my order for 1 each of LD Braithwaite and Tamora David Austin English ungrafted roses. Two weeks went by and I called a 2nd time to find out where the roses were. I spoke with Michael at that time(4-16-04). At that time(4-16-04), the order was placed for the 2 roses. I asked for an order number as most companies when an order is done have a tracking or order number generated for the consumer to have in case something goes wrong. No order number was given or an invoice sent to me prior the order arriving here and that should have been my first clue of something seriously wrong with this company. A week or 2 later I received their catalog (from the year 2000!) and still no roses. A week later, the roses arrived. Here is a brief description of opening the box upon their arrival: instead of 2 roses I was charged for THREE roses! The extra rose was Pat Austin. The other 2 roses were in the box. The Tamora had a label inside the pot (also had the start of black spot) and the LD Braithwaite (if that is what it is, I won't know until it sets buds and blooms) was UNLABELLED! I immediately called them and spoke with Michael again. I told him I only ordered with Ann the 2 above mentioned roses. I was expecting Pat Austin from another company. He sighed and asked me for my expiration date so he could credit me for the rose. That is the only positive thing I can say about this company, that my credit statement was credited in a timely manner. The next bank statement had the charge and the credit on it. I will not do business with this company again. |
| Negative | beweav
Yuma, AZ (Zone 9b)
(1 review)
June 1, 2004 | Ordered a rose called Belinda and 3 others. My Visa was charged for the order. I have never received the roses.
No reply from Michael from my repeated email attempts.
Would not buy from. |
| Neutral | KarenRose
(2 reviews)
May 13, 2004 | I ordered from Michael's in 2002 and 2003. The 6 roses ordered in 2002 were great - Graham Thomas has grown to 12 feet in 2 years - and even the one rose which was mislabeled was prettier than what I ordered. The second year, I ordered 5 roses. I ordered in January, to make sure I got the rose I didn't get the year before. At the end of June 2003, I finally received my order - the order from 2002. They somehow duplicated the previous order, except that this time they still didn't send the rose I wanted. How could it be on backorder when I ordered it 5 months before? I had to ship the roses back and be reimbursed for shipping, then wait for the correct order. My credit card statement was a nightmare for months. I think they're hit-and-miss - while the roses I got have all done well, it just shouldn't be this hard. |
| Positive | stan45sf
Gresham, OR
(1 review)
April 27, 2004 | During 2003 and 2004 I have purchased 4.5 dozen rose plants from Michael's. My business is located near Portland which is an excellent area for growing roses. Michael's has furnished me with very healthy "own root" rose plants that have performed extremely well. The quality of the plants are excellent and I would say equal to or better than other excellent nurseries I have done business with. I am extremely satisfied with this firm's responsivness, excellent service and incredibly healthy plants. |
| Positive | deborah2003
Virginia Beach, VA (Zone 8a)
(4 reviews)
March 17, 2004 | I am well aware some people have had problems with this company. I am not one of them. I have ordered from them every year for 4 years in a row and order multiple plants each time. The roses I receive are wonderful own root babies with large root systems. Michaels is an excellent place to find "hard to find" varieties of roses. Do not expect giant bareroot or 5 gallon plants from Michaels. He clearly states on his website that his roses first year started in a greenhouse from cuttings. Every rose I have from him has grown like gangbusters. I highly recommend him as a great source of own root hard to find roses. |
| Neutral | sanantoniorose
Austin, TX
(4 reviews)
March 13, 2004 | I ordered three roses. Two of three arrived. I would add that delivery was a slow, or maybe I just was impatient to receive them. I called two weeks later inquiring about the third rose, and their statement said they would credit my account, even though I paid with money order. The woman who helped me said she would look into the matter and call me later in the week. She had kept her word, and told me that the rose I ordered was on backorder. She said she would call me again to let me know when it would be mailed to me.
I was afraid that my order experience with Michael's would be as bad as the others here. Though, I wish my three had come together, I am pleased that the woman kept her word and called me back with an update.
It seems that calling to have some matter fixed is more successful than emailing.
I would order from again only if I couldn't find it elsewhere at a reasonable price. |
| Negative | Happenstance
Northern California, CA
(18 reviews)
October 19, 2003 | Ordered 12 'Happenstance' rose bushes in late July for delivery within 7-14 days. Credit Card was debited in early August. No roses by early September.
No response from company to inquiries regarding the status of my order.
Contacted Credit Card company and received a full credit for non-delivery of merchandise in mid-October.
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| Negative | brandal
(8 reviews)
September 12, 2003 | Too bad about this company, this place is in the worst address you ever get in Sacramento. I know, I live in the Sacramento area for long time and this place is the pitts.Lots of crimes too.
Beware of this place. |
| Negative | ricialle
(2 reviews)
July 20, 2003 | Although my visa account was debited immediately for six roses ordered last February, it is now July and I have yet to receive three of my six roses. I have repeatedly inquired about the status of my order,and after months of waiting, have finally told Michael's to forget it, and just refund my account for the roses yet not received. Time will tell if they respond or not. It has been suggested that I contact the California Attorney General's Office for recourse. In the meantime, the three rose plants I did receive were very poorly rooted specimens--basically, little more than a branch stuck in a pot. It's hard to believe this guy is really an honest nurseryman! |
| Positive | Bethr1957
(1 review)
July 8, 2003 | It may be that Michael's has a customer service problem, but if so, I cannot attest to it.
The facts: I ordered F J Grootendorst and Bowbells from them on 3/3/03. The order arrived on 3/25, intact and healthy.
The Bow Bells are now 4 feet tall, and have bloomed almost continually since planting. The FJ Grootendorst is climbing up my back wall; certainly I could not ask for more from a young climber. Certainly, the cultivation methods of the consumer must be held as accountable as well. |
| Negative | lotsacolor
(1 review)
July 7, 2003 | I ordered 4 rose plants from this company in May of 2003 and changed my mind on one of them within a few minutes of placing the order.I called the company and was told by the phone rep,that I needed to e-mail Michael in order to make any changes to my order. I did and he replied that he would indeed honor my request.
A few weeks later when I received my merchandise not only was my request not honored but the plants that were sent were yellow and broken, one had 2 slugs three of them were only two inches in hieght with a one or two inch branch and one was a 12 inch stick with no branches. I could not believe what poor quality they would send to a paying customer! I e-mailed Michael about my dissatisfaction and have yet to hear back.
I will never do business with this company. They should be ashamed of themselves. The whole experience with them has been a nightmare. The plants are still very small in fact they still look like cuttings I could of done myself and saved a whole lot of money on. Two actually have had one bloom each though one was supposed to be extreemly fragrant(cologne)and was not. I think they may of sent the wrong plant because the plant markers were labeled one thing and scratched out and relabeled. HOW do people like these stay in business? |
| Negative | DaintyBess
Utica, MI
(9 reviews)
May 27, 2003 | I had called Michael's up to ask them about a few roses I was interested in. I felt like they rushed me on the phone, plus The roses on the internet where not in stock, but did not specify. It is a good thing I did not order from them. (Especially after reading this.) |
| Positive | Atlantan
(3 reviews)
May 8, 2003 | It's hard to believe that some of these other comments are for the same Michael's that I bought my roses from. I had a wonderful experience with them. I bought my first six roses from Michael's, had them shipped from California to Georgia, and was more than pleased with every single rose. They came packaged very cleanly and well, were all large and healthy, and some had open blooms. My best purchase from Michael's was a David Austin rose, Heritage, which arrived in bloom and has barely stopped blooming in the 2 years since then. It grew huge during the first year, and is very healthy and strong.
On two of the roses in that box of 6, I was at first unable to find the label, and these being my first roses I didn't know how to tell them apart. I called Michael's and left a message, soon thereafter someone called me back and spent at least 10 minutes talking with me on the telephone, helped me figure out which rose was which by the shapes and colors of the leaves, etc. I was VERY PLEASED with this level of service, as well as with the quality of the roses. Sure, they weren't cheap, and shipping was relatively high to send them across country, but if I had more room in my yard I would definitely buy from Michael's again. I recommend them to everyone I know who is looking for roses. |
| Negative | Moosekavich
(2 reviews)
May 6, 2003 | I received 2 roses from Michaels which looked small but ok. They had not been packaged well, and most of the soil had fallen from one of the pots. Because of this I was able to see that the root mass was small and not developed .. as if it had been growing in a 2 inch pot and then potted up into the gallon pot just prior to shipping. I am not interested in paying gallon rose prices for 2" roses that were just shipped in a big pots. I have had these several weeks in my green house and they are not showing any new growth . .probably due to being "over potted". I sent an email to Michaels and suggested that a partial refund was inorder since I had been sent 2" rose cuttings .. not 1 gal rose bushes. He replyed by reciting what infor is seen on his web site. Time will tell if these immature cuttings survive . .and if they are actually the type I ordered. I won't be ordering roses there again. |
| Negative | HybridRose
(1 review)
May 4, 2003 | Company advertises on the web as "bare root" rose supplier.
I ordered 12 roses and my credit card was charged for the full order and shipping costs on the same day. Plants were supposed to arrive within 2 weeks.
Two months later, 7 plants arrived. Small (one merely an inch tall), potted roses with yellowing leaves and black spot.
In spite of repeated phone and email contacts, they refused to refund the money, offered a credit voucher if I pay for the return shipment.
Michaels still advertises as "bare root" rose supplier, but without warninig substitutes small potted plants. |
| Neutral | chico13
(2 reviews)
March 28, 2003 | Called to place an order on 3/17. Spoke with Michael, who was very nice and helpful. He assured me that the roses I wanted were in stock but that it had rained over the weekend so they wouldn't go out for a week. OK. But today one rose shows up, and not the rose that I'd said was the one I particularly wanted. Instead, there's a note saying first that it would be shipped later, then scratched out and instead I'd receive credit (which hasn't been posted.)
What bothers me is he has my contact information but didn't call to ask what I would prefer to do. Now I've got to find a supplier for a single rose. I'll update at some point to report on the quality of the one that arrived. It looks good out of the box. Here's hoping.
Wish I'd been here first, though I hope that I, too, will be able to upgrade my rating somewhat.
On May 3rd, 2003, chico13 changed the rating from negative to neutral and added the following:
Took a while due to confusion on their end and not getting my calls returned, but I did get the credit and the rose is perfoming quite well. I'm upping the rating to Neutral but I don't know if I'd want to order from them again, given the amount of time I had to spend and the difficulty of tetting the rose elsewhere. |
| Negative | kidhorn
Redland, MD
(12 reviews)
March 19, 2003 | I ordered 5 roses from them this past spring. 3 of them were OK. 2 of them had barely rooted. I paid close to $100 including shipping for 3 OK plants. I don't think I'll ever order from them again. |
| Negative | Bavaria1
(1 review)
February 28, 2003 | I was very disappointed with this company and quality of the roses not to mention the horrible customer service. I ordered three roses which I ordered in January, one of which was half dead when I received it. The second rose died one week later.
I sent 3 e-mails requesting a replacement to no avail. The canes had black spots on them when I opened the package which is when I made my first call to them. There was no roots whatsoever and I paid a fortune for shipping. The packaging was substandard, and half the soil was out of the pots upon arrival. No-one has bothered to contact me, they just refuse to respond to e-mails. The one time I did reach anyone on the telephone they were rude and short with me. I have ordered roses from several other companies with wonderful customer service and an excellent product over the years. My mistake was trying Michaels Roses (only because they carried a specific rose I wanted). Michaels Roses is the worst mail order nursery for roses I have ever experienced and I will never do business with them again. you. Buyer beware........
The icing on the cake is now a month later, the third surving cane has now turned out to be the wrong rose to top it off. Not to mention a month has passed and I still have not been sent any replacement or refund. I might as well have thrown my money out the window. |
| Neutral | melvatoo
Denton, TX (Zone 7a)
(11 reviews)
February 27, 2003 | In September of 2002 I ordered some roses from Michael's and I got two of them, with a promise of the rest later. I was told they were not large enough to ship...okay, so I placed another order later in the same month of September, and still another order, also in September of 2002. All together, I ordered eight (8) roses. It is late February 2003 and I have not received any more roses. I have called a few times, and at first was told they would be shipped the first week of January, they were not! Then when I spoke to Michael in January, I was told that three roses were backordered and the others had been shipped to me. The three roses that I was supposed to have received, have not been seen. I sent Michael an e-mail telling him of not getting the roses, I have not reeived a reply or the backordered roses either. I am more than unhappy about this, as I paid with my CC and of course have been paying interest on this purchase, since September! I do not know, what the problem is, I just know I would like to warn people who are thinking of ordering from this company, NOT to do so! I will never order from him again, which is a shame for the selection is good, but if you never get the roses!?! who cares if the selection is good or not?
Make me a former customer of this Vendor!
Melva Wheeler
On February 28th, 2003, melvatoo changed the rating from negative to neutral and added the following:
Things have been rectified. I won't be ordering from this company again, but it was responsive to my request of a refund.
Melva |
| Negative | ValerieDupont
(4 reviews)
December 19, 2002 | I ordered 4 mini roses and 1- 1 gallon rose in mid September for $50.40. I received 2 of the minis 3 weeks later. I was given a phone number to call to get an explanation of where my other 3 plants were. When I called I was told the other 3 roses would be ready in 30 days. I waited 35 days and called again. I was told they would ship in 1-2 more weeks. I waited 2 weeks and called again. I was told they would be ready in 30 more days. Needless to say, I cancelled my order and requested my refund of $31.90. I finally got a refund of less than half of what was owed to me. When I called again to get the other half of my refund I was told they would have to check and would get back to me later. It has been 2 weeks and no refund still. It is now Christmas time. I think 3 months is long enough to wait. I will not order from them again. It is too bad, since their selection was great. |
| Positive | mocroft
(1 review)
August 16, 2002 | I ordered 12 roses from Michael's - 2 New Dawn 2 Cl. Cecile Brunner 2 Awakening, 2 Rugosa Magnifica 2 Blanc Double de Coubert 2 Cl. Iceberg
They all did FABULOUSLY well - arrived very well packed & in great condition.
4 were delayed by a month or so, but also arrived in top condition.
The 2 Cl Iceberg have yet to climb, though they bloom profusely all season long.
The Cl.Cecile Brunner, Awakening, & New Dawn are "honey stop the car" gorgeous.
We sold our house 3 years later, and I can sincerely thank Michael's for helping us to "charm" so many prospective buyers - it was the best investment I have ever made. |
| Negative | cammyvu
(3 reviews)
July 30, 2002 | Although the plants I've received to date have been nice, the customer service is terrible and makes me not want to order from them again.
I placed an order for 4 minis on 6/24. Michael emailed me the next day to say 2 of the 4 were out of stock and wouldn't be available for another month or so, would I like replacements. I emailed him right back with my replacement choices. On 7/20 I received 3 of the 4 ordered, with my original choices, not the replacements, and a note saying the last one was on back order (this last one was not one of the ones he told me was out of stock before...). I emailed him on 7/22 to ask when they expect to ship the last one, no response as of yet.
On 7/9 I was a glutton for punishment and put in a second order for 2 HTs. As of today, 7/30, I have not received them, and my two inquiry emails have not been answered.
Either Michael is very short-handed and needs to hire more help to work with customer service and inventory, or he needs to realize that his lack of response and conflicting inventory count will drive customers away. |
| Positive | cocayla
(3 reviews)
July 13, 2002 | This company provides a quality product, and the roses I got were extremely well wrapped. Based on the conflicting stories on this point, this could mean that they've gotten their act together on this, that it depends on how far they ship stuff or it depends entirely on the mood of whoever's doing the wrapping.
What seems to be consistent, though, is lack of response to complaints. They sent me the wrong type of rose and won't respond to my e-mails about it.
On August 18th, 2002, cocayla changed the rating from negative to positive and added the following:
I'm changing my rating from negative to positive because they've now resolved my complaint and sent me a refund on the misidentified plant. I have no issue with an occasional mistake as long as they are willing to rectify it. |
| Negative | msanjelpie
Meridian, ID
(53 reviews)
July 5, 2002 | I wanted to order a mini rose Black Jade. I was informed on their web site that they had a 3 plant minimum. Fine, picked out two others and placed the order. Received an email confirming the order.
One month later, still no order. Emailed them 6 times. Received NO responses. Read on GardenWeb Forums that others were also receiving no email responses and no shipments. Became concerned.
2 months after placing order called directly. A man answered. Said my order was in the 'queue' Looked up my actual order and said that it was 'on hold' because the Black Jade plant turned out to not be Black Jade but a sport, and so they were waiting for it to bloom to see what color it was...
Sounded like a bunch of ****... He then wanted to know if I wanted to substitute the Black Jade for another red... I said no, how about a white... and will this be shipping anytime soon?
Well it's not going to ship now, because it's just too hot... not sure how hot it is going to be next week... he informs me -
At this point, I still don't have my order... they still won't respond to my emails... the phone call left me with a bad taste in my mouth... doesn't matter how great the roses are when and if they ever get here...
will definitely not order from them again EVER
On July 10th, 2002, msanjelpie changed the rating from negative to neutral and added the following:
UPDATE:
Roses ordered 5/20 - alternate selections finally received on 7/10. The smell of insecticide was overwhelming when I opened the package. (Might be normal for california shipments however - not sure) The roses were packed in newspaper but no plastic bags, and in such a way that in trying to open them, most of the dirt fell out. Replanted the dirt and watered. They do look well however, just a tiny wilted for wear, and they are all full of blooms.
On May 5th, 2003, msanjelpie added the following:
All of the roses that I ordered in 2002 have died. I now realize that these were babies that need to be pampered. I shouldn't have just plunked them in the ground like normal roses.
So, I ordered more roses. Half the order was shipped, the other half was unavailable. I requested substitutes that were then shipped quickly. (much quicker shipping in the spring than in the summer.) All the roses are still alive and are kept in their pots in partial shade. I'll repot them later this summer, and probably won't be planting them in the ground until next summer. They are all fragile babies.
On June 17th, 2004, msanjelpie changed the rating from neutral to negative and added the following:
I placed another order on 1/12/04. I just figured if they showed up great, if not, oh well... They finally shipped on 5/19. The dirt was falling out of the pots. 3 or the 4 roses weren't labeled. So I had to figure out what they were by matching leaf shapes... 1 rose did have a tag, unfortunately it wasn't a rose I had ordered... Not worth the trouble to deal with exchanging...
DECOBUG |
| Negative | caracita54
(1 review)
July 1, 2002 | I placed an order (my first) with Michael's Roses via the Internet on May 24, 2002 and received a return e-mail confirming their receipt of the order. As of this date (July 2, 2002), I have not received the order or any response from Michael's Roses, in spite of two three e-mail and one telephone inquiry. I have not spotted a charge for the order on my credit card (a blessing), but am appalled by this sort of treatment. |
| Negative | stargate
(5 reviews)
April 23, 2002 | My first rose order was from this company. I got the Pinata, St. Patrick, French Lace and one more, that I can't recall at the moment. I couldn't order online, so I had to call and place my order. I am not sure how exactly it happened, but somehow the shipping and handling charge per plant were unbelievable and totally different from what was said on the website. I emailed Michael on couple of occasions, asking for at least an explanation as to why the S&H was so why, but never got a response. As you can imagine, I never ordered again from there. The roses are doing great, but the customer service was the big turnoff for me.
On August 1st, 2002, stargate added the following:
The rose that I couldn't recall before was The Fairy - I had it for 3 years and it hasn't bloomed yet, so I am not really sure what I have. The bush looks wonderful though, vrey nice green with shiny leaves, but not a single bloom :( |
| Positive | paulgrow
Allen Park, MI (Zone 6a)
(28 reviews)
November 28, 2001 | I was a little bit leery of ordering Roses from a California company being here in the midwest in zone 6.
I sure am glad I did. I have bought several hybrid teas from Michaels and they have preformed beautifully.
I am slowly adding more hybrid teas and florabundas to my garden and I am going to make Michaels my exclusive supplier. |
| Negative | CharlesVanVa
La Habra, CA
(3 reviews)
November 1, 2001 | My roses were not labeled, had no invoice--nothing! I'm still not sure I really received Sheila's Perfume because mine has no fragrance. When I contacted them by email, I received a prompt but substandard response--no apologies, nothing! |
| Positive | sueroselvr1
(1 review)
July 1, 2001 | I have ordered from Michaels in 2000 and 2001 both times in Aug. I will say to ship the roses to NJ, is pricey, but you get what you pay for. Michaels is worth spending the extra money to ship. The roses are on the small size, because they are own root plants, not roses grafted on root stock. In no time the roses were the same size as the ones received from "other" companies offering bare root. |
| Positive | susanbyers
(2 reviews)
February 1, 2001 | I ordered roses from Michael's last October. They arrived in good condition in one-gallon pots. They were not as large at the one-gallon plants I have purchased directly from a local own-root nursery, but acceptable for mail order. Only one of six (a HT) seemed to be on the frail side; the rest were robust and healthy-looking. I planted them, and eagerly await spring. I have another batch of roses on order with Michael for delivery in April. There is nothing like picking up a honking big rose in a one or two gallon pot from the nursery, but I feel like the roses I got from Michael's should do fine, once they start growing. And his shipping charges are very reasonable. I think he has learned from his mistakes, and people should be able to order from him with confidence. |
| Positive | gregt1
(1 review)
February 1, 2001 | I ordered twice from Michael's this year, for both H.T.'s and Mini's. I will admit some of the bush's were a little small (H.T.'s) and 3 had black spot, and I almost called Michael to tell him I wasn't pleased about this. Instead I planted them, sprayed them and gave them the best care possible. 4 weeks later, the black spot is gone, all of the H.T.'s and mini's are very healthy and trying to bloom, some did. Would I order again? Yes. I talked to Michael on the phone for quite a long time, he answered all of my questions and offered some good tips as well. |
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