have bought all my pond supplies, fish and plants from them. never a problem...everything is top quality. their staff ,especially owner, can
answer any question. [ I certainly had enuf of them] I am posting this as I
just got off phone with Paradise and they simplified and answered my koi question . jfw
I received a pretty rare hardy waterlily from them as a gift from my daughter and I've had good luck with it. I'm not sure how it was packed or anything, since she presented it to me unpackages, but I did call them a few times with some questions and they were very helpful.
I've looked at their site since and I will say I've found better prices elsewhere on some of the equipment they sell.
And what stores were selling online in 1994? Lol.On August 25th, 2004, koifarm added the following:
FYI it's the ‘Clyde Ikins’ lily. :)
Rosepond McKinleyville in the very north of, CA (Zone 9a) (1 review) February 8, 2004
The order was not labeled properly and some plants looked like they would not survive. I also noted that one of the plants I received was not what I expected for the price. I emailed them--no response. After 3 months it was apparent that one of their lilies didn't make it and I sent them a letter--no response.
I have been buying on the internet for almost 10 years and this has been my worst experience!
I find that from anywhere, pond plants tend to ship poorly. Being local, these people have the advantage that i can make the 2 hour drive to pick my order up here personally. I have had good sucesss with thier plants, even when I have had them sent via the mail.
I have ordered from them for the last 2 years and I have been completely satisfied with my plants. They always send a couple of bonus plants like parrot feather or water poppy with the order and last year I received a tropical lily that was slimy and did not grow and they promptly replaced it. I have ordered from them again this year with complete confidence.
My experience with Paradise Water Gardens have generally been good. Plants, tadpoles and supplies arrived well-packed, in good shape and at a reasonable price. Their knowledgeable staff have helped with questions and pond problems. Prices were reasonable yet regrettably their plants are not guaranteed should they not survive your pond conditions.