| Rating | Author | Content |
| Positive | ridgebax1
Pittsburgh, PA
(Zone 6a)
(5 reviews)
August 12, 2009 | I ordered two roses from Edmund's. I was very pleased witht the condition of the bushes and how they have performed in my garden. |
| Positive | monniemon
Lansdale, PA
(4 reviews)
July 26, 2009 | In april i made my first order to Edmunds Roses. I took advantage of their sale of 10 roses for $10 each. In all i ordered 15 roses from them. The roses arrived in a timed fashion, an they were outstanding. Not only did I get great roses, but it was nice to receive a free gardeners tote bag along with my order, (I use my bag daily). I had a problem with one of the roses, called and expressed my concerns, and was given the option for a replacement, but I decided to wait and see what the rose would do. I hoped it would get better once planted, but it did not. I called a couple of months later and was sent a replacement rose immediately.
GREAT SERVICE and Wonderful Roses.
Monniemon
Lansdale,PA |
| Positive | Twonewfs
Belgium, WI
(Zone 5a)
(18 reviews)
April 23, 2009 | This is another example of a company I ordered from specifically because of the reviews I read on this site. I wasn't even sure I was going to order a rose, but after reading the reviews here and looking around the site I found one I "had to have."
The rose arrived yesterday, well packed and looking very healthy. Better yet, it came with the most specific instructions I've ever received from a company on planting and care. The pamphlet they sent is so good that I'll be filing it for future reference.
I'm very happy with this transaction. |
| Positive | jhuot
South Windsor, CT
(Zone 5b)
(7 reviews)
April 13, 2009 | I bought two roses from Edmunds in March and they just arrived as promised and in great shape. This is my first time buying from them, but probably not my last. Excellent selection and a pretty fair price. |
| Positive | val0822
Media, PA
(6 reviews)
April 11, 2009 | I just received my first order from Edmunds. Ordered back in Jan on a snow day and specified the shipping date hoping it would work out. The roses arrived exactly when I wanted and are larger than other bareroot roses I've ordered. I only just planted them a week ago but so far so good. |
| Positive | schifferle
Lansing, KS
(3 reviews)
April 05, 2009 | This is the first time I've ordered from Edmunds. Few places had the particular Easy Elegance roses I wanted. I received my 4 bare-root roses this week and planted them yesterday. They looked fine and hopefully they will grow for me. While the website has a large time frame for when delivery might be made for my zone, after emailing them, they confirmed that they would ship my roses for when I wanted them. |
| Positive | divvajacko
Hinckley, OH
(Zone 5a)
(26 reviews)
October 07, 2008 | I have 2 edmunds roses in my garden now. This is their second year and they are doing quite well. It did take them a year to produce.
I do have a problem with Edmunds in that I have had 2 bare root roses that never grew. But, Edmunds never gave me a problem and gave me a credit slip to spend on another rose so I can't complain. |
| Positive | paulgrow
Allen Park, MI
(Zone 6a)
(27 reviews)
May 30, 2008 | I purchased 2 mini roses, one was excellent and the other died.
I called customer service the rose that I purchased was sold out, they let me choose another one at a higher price as a replacement at no additional charge.
Excellent customer service, very courteous.
Will buy from again. |
| Positive | chicochi3
Fayetteville, AR
(Zone 6b)
(19 reviews)
May 26, 2008 | Good, healthy roses. Even after the company changed hands, I have never had a problem with any of their roses. |
| Positive | girlbug2
Westminster, CA
(9 reviews)
March 24, 2008 | If I had to pick just one company to supply the world with roses, it would be Edmunds!
Eight years ago when we bought our first home I was finally able to plant my dream rose garden. That following January I ordered several roses from both Edmunds and J&P. (I order primarily those varieties that are listed as heavily scented because as far as I'm concerned, what other reason would anybody need to grow roses at home when they could get florists roses for so much less time and effort -- except that florists roses have virtually no scent.) I also paid close attention to claims of vigor and disease resistance because I was (and am still) determined to be an organic gardener. That first growing season had mixed results with the success of my roses, partly because I was a complete newbie, although I had my experienced gardener mom to advise me. Nonetheless, every rose from Edmunds not only survived but did very well. (For example -- my Mr. Lincoln rose, which has a reputation for being "fussy" and prone to black spot, actually turned out to be a star performer in my garden -- quite productive, healthy, and exactly as beautiful and fragrant as Edmunds' catalog indicated) Since then I have continued to order roses from both sources and occasionally buy them at local gardening centers, but gradually I have stopped ordering from anybody but Edmunds.
The quality of the Edmunds roses is premium, as is their customer service. Not once did anything arrive in less than perfect condition, and everything I have planted from Edmunds has thrived beyond my expectations. However, as a home gardener that is still learning new things every season, my first reason for picking up that catalog every winter is Edmunds' complete and total honesty. They will give accurate and honest ratings for things like size, vigor, scent, and disease resistance, unlike another company I could mention. Yes, that means they will indicate when a rose needs a little extra TLC, and the listing will give a good hint or two to help with that. They do not sugarcoat or gloss over potential weakness of a variety, such as needing extra winter protection or Electron being "cursed with a myriad of tiny, sharp thorns". That also means that when they say something is vigorous, or strongly fragrant, it really is! You can take it to the bank. Ironically, Edmunds is also less expensive than its lead competitors, especially J&P.
My plea to other rose mail-order beginners is not to waste your time and money with other companies, which may have slick and beautiful catalogs and Web sites, but which seem to have lost sight of their customers beyond their multi-company marketing campaigns. Roses should be obtained from rose-knowledgeable people who can help their newbie customers with advice and personable service. Mail order your roses from Edmunds and your other perennials from a good local garden center or catlog that specializes in perennials, such as High Country Gardens.
|
| Positive | tgjones
Farmington, UT
(4 reviews)
July 13, 2007 | I ordered two roses from Edmunds in January 2007. The order that came was timely and the roses looked very good. As with bare root roses, survivorship is always questionable. One of my roses just did not survive after planting. I called Edmunds and they were very nice and made some suggestions on what to do to maybe get the rose to survive. It did not, so I called them back and they are sending me a new one next spring. I believe that it is difficult for a business to just "replace" orders when they do not know for sure the cause of the death of the plant. In this case the plant died. They made it right by agreeing to replace it. That is good customer service. |
| Positive | LucasCatChow
Tulsa, OK
(11 reviews)
June 17, 2007 | I ordered a rose from them in 2006 before they changed hands (sold to Jungs) and it was a nice large bare root delivered as promised. I ordered another rose from them early this year, and since it was a rather limited distribution rose (Falling in Love) I thought if there was going to be any mix up because of the new company this would probably be the rose that would "fail to show up". I was wrong. The rose arrived when specified and was in good shape. I don't know what the future will bring, but having ordered from Jung seeds in the past with 100% satisfaction, I can't see why it wouldn't be a good place for roses too. |
| Positive | whitehen
Salem, MA
(Zone 6a)
(7 reviews)
June 10, 2007 | I ordered a bare root rose in late May holding my breath on what may come and to my surprise it was outstanding. Customer service was great, I had the rose overnighted and it was delivered in less than 24 hours!! Edmunds roses directions on how to plant the rose were perfect and they made a point of telling you common errors that people make when planting bare root roses. Two weeks later I have the rose (Crimson Bouquet) I could not find any where else and it's doing great. Thanks Edmunds!! |
| Positive | cfarres
Deering, NH
(Zone 4b)
(12 reviews)
May 11, 2007 | I orderd 3roses from Edmunds earlier this year. They arrived a couple of weeks ago with large canes, massive roots and still dormant.
I could not plant them right away, so I placed them in a pail of water for approximately 1 week. Last weekend I planted them. Last night I checked upon them and they had all broken dormancy.
I am very pleased with the quality of the plants. |
| Positive | PMW64
Warner Robins, GA
(1 review)
May 10, 2007 | I loved my experience with Edmunds! I ordered 2 roses; both arrived in a timely manner and were extremely healthly. The canes were large and I was pleased that after I planted them they both sprang to life and are doing better than any I have purchased locally. I will continue to order from them in the future. |
| Negative | sacerdos1
McLean, VA
(8 reviews)
May 02, 2007 | Edmunds has changed more than hands it hasalso changed ethics.I ordered many roses from Edmunds as I have done in previous years.This year the roses were partially dry.I ordered 4 36" tree roses.They sent 3 36" and 1 20" rose.That woulk be a strange lineup.I called Ednunds and they were not too receptive to my situation,after all I did recieve 4 roses.They offered a discount on the short one.I said no.They advertised 36"rose trees and I ordered 4 of them.They dont sell shorter (exce[t miniatures).They asked me what I would do with the short one and I said I would find a place to plant it or else they could have it back. They acted as if it were my fault they recieved only 20" trees of that certain name.But they still proceeded to sell them as 36" trees althought they knew they were not.They also did not contact me when filling the order.So they said they would send a replacement but they would not guarantee it except aht it would arrive alive.Their regular guarantee would not hold.This is lousy customer service and although I have bought from them for more than16 years I will not buy from them again.I warn anyone beware Edmunds.They have changed. I will contact the Better Business Bureau and file a complaint.
On May 5th, 2007, sacerdos1 added the following:
I received a response from Jung company which was an insult.Very nicely they stated that I would be dropped from their mailing list because I was not happy with my order because one rose tree was 8" shorter than the others.They should have said "8" shorter than whatr was stated in the catalogue.Their guarantee states "We will guarantee all plants to be true to variety".Does that cover sending a tree rose 8" shorter than the other three and which was advertised as 36"? They are blind that they are in error.They admit that all the roses which are Chihuly came in 24",but they never notified me of the fact and asked whether I still wanted it .They just sent it and when I objected that it was not what I ordered all they would do was give a reduction on the rose which I could not use anyways.They were more concerned about what I would do with the rose tree than about what they should do to remedy THEIR mistake. Why would a person order 4 36"rose trees and not be upset when one of them was 28".Edmunds does not sell that size so why would I want it.The final straw is still their refusal to place their guarantee on a new rose because they consider it a replacement rose.In short they did not deliver what I ordered.This is dishonesty and I now appreciate what people have to put up with when dealing with unethical business people.I am a pastor of a large Catholic parish in McLean Virginia,asuburb of Washington D.C. and have two rose gardens.Many peopel of all faiths visit these gardens and one qiestion they all ask "where do you obtain your roses?"I will certainly tell them as a voice of one crying in the desert"Anywhere but Edmundsfor if they deal with the church this way how worse will they treat you?"
On June 2nd, 2007, sacerdos1 added the following:
Ruth has a selective memory.They did offer me a replacemnt rose but they added that the guarantee would not cover it.My point is that they sold me a rose knowing that it was not the rose I wanted.My position is they should have told me that the rose I ordered was not available or admit their mistake and send another rose with the same guarantee.The contradicted wat was written in their catalogue and website.I am pursuing it with the company and the state only because a parishioner who is a lawyer said they are in violation of their own policy.Edmunds is dishonest.
Company representative comment on May 07, 2007:
On May 7, 2007 9:33 AM, Edmunds' Roses added:Interesting that a pastor would forget to mention that he was offered a second rose at no cost or a full refund in both contacts we have had with him. After reading my email to him, I admit I did come off as saracstic. I am sorry about that.
We have indeed removed his name from our mailing list. If anyone else would also like to, please contact me privately
Ruth
|
| Positive | pcat
Berwick, PA
(Zone 6a)
(2 reviews)
April 24, 2007 | This was my first year ordering from Edmunds. I have ordered from other online places such as Jackson & Perkins and was disappointed before but wow was I surprised. The roses arrived right when they were promised and were at least twice the size of any I had previously received before. They all had at least 5 canes and all were very green and already had bud eye growth on them.
I'm Extremely happy and will order from them again!
Pat C |
| Positive | kbedit
Arvada, CO
(16 reviews)
April 10, 2007 | I also received the same response e-mail as "macpams" (below). I placed my order on March 29 and received the e-mail on March 30. Since it hasn't been 15 days yet, I'll reserve any further comment. But let's just say I'm not 100% confident now because my attempt at replying back to their e-mail came back "undeliverable." Any new developments, macpam?
On April 11th, 2007, kbedit changed the rating from neutral to positive and added the following:
As a follow-up to my comments yesterday, I just called the toll-free 888 number in the e-mail acknowledgment I received from Edmunds one day after placing my order for a shrub rose. Since I've had no further communication from them, I decided to cancel the order. I spoke with Rita, who had no trouble finding my order. Rita informed me that the rose I had ordered was on back order, and she could not give me a delivery date.She was very efficient and courteous, and Edmunds had NOT yet charged my credit card because, according to Rita, my rose order had not yet been shipped. I may try them again in a month or so. |
| Negative | macpams
Bethlehem, CT
(5 reviews)
March 15, 2007 | Following an on-line order, an email advised me to expect further confirmation of variety availability within 15 days. I called yesterday (on day 17) and the person to whom I spoke (Joyce) seemed unclear about this issue. She promised that customer service would email assurance that the cultivar would be available for me (a verbal was not acceptable---I want some sort of trail). No email of yet.
If this is official company policy, she should be aware of it and eager to allay my concerns.
I will call again today. If I get the same bewildered treatment, I plan to cancel my order to avoid disappointment along with at least a month's worth of anxiety, waiting for my shipment.
On March 16th, 2007, macpams changed the rating from neutral to negative and added the following:
This is a section of the order confimation email which I received on 2-24:
"We will be sending you an acknowledgment by email
or mail from an associate of Edmunds' Roses within the next few days where we actually reserve your products from our inventory. Please compare that acknowledgement with this one to be sure your order is correct. If anything is sold out, it will be noted on your acknowledgement. If you do not receive an acknowledgement from an associate within 15 days, please
call our toll free number."
Still have not received their follow-up acknowledgement indicating the cultivar is in stock and reserved for delivery to me.
So they charge my credit card immediately but can't (or won't) confirm inventory per their stated policy. I'm feeling a little uneasy about this.
On April 15th, 2007, macpams added the following:
Firstly, I must clarify; Edmunds did not charge my credit card. Their initial order confirmation email appeared as though they had, but on later checking my statement I found they had not. I have wanted to clear this up as it was unfair to leave this impression and I aplogize.
Edmunds contacted me via "Dave's Garden" email after my posting. We did not communicate effectively; nor were my concerns resolved. Intuition told me that the rose cultivar which I had selected was not available and they didn't know how to handle the situation. I became very concerned when Customer Service reps failed to understand that I was seeking a confirmation of variety availability and was following the Company's own instructions when I did not receive one within 15 days. Obfuscation and excuses (Jung just took over the Company) make me queasy.
Thankfully, the order was cancelled. It was not a pleasant experience. Most companies have procedures in place to effectively communicate with their customers. Frankly, I never before encountered a policy which obliged the customer to follow-up and be responsible for verifying an order, nor a more disobliging Customer Service staff.
|
| Positive | kjean
Hayward, WI
(1 review)
March 08, 2007 | I first ordered with Edmunds Roses last year and couldn't have been happier. Everything you have read about the size, quality and customer service is true. I purchased 6 roses last year for my own garden, and recommended the company to my mother as well. She ordered a number of roses from Edmunds, as well as another well known rose company. I helped her plant her roses, and we couldn't believe the comparison. Sure, the other roses did fine too, but were not of the size & quality the roses from Edmunds were. I already have my order in for 9 more roses this year! I would highly recommend this company, in fact, I do regularly! |
| Positive | eself66
Ringgold, GA
(2 reviews)
June 13, 2006 | I bought 6 new rose bushes from Edmunds. I wish I'd bought from them last year. I am so pleased with the size, health and vigor of the bushes. My wife and I entered a local rose show on a whim and roses from our Edmunds bushes won 2 novice categories. |
| Positive | Spunkybart
Richmond, VA
(2 reviews)
April 26, 2006 | I ordered 7 bareroot roses from Edmunds. They sent them promptly, and I was pleased with the size and health of all 7 of the plants. This was about a month ago, and all are in the ground, living and healthy. |
| Positive | alicewho
North Augusta, SC
(Zone 8a)
(50 reviews)
March 07, 2006 | This place is the absolute best! Edmunds will not disappoint you. There prices are a little higher then most other places but the quality of roses is worth every penny of it. I have a bucket were I soak all my bare root roses before planting them, I can usually fit up to 10 roses in it at the time, but not with the Edmunds Roses, I could barely fit 3 of their roses in it. |
| Positive | crystalnurse
Saint Louis, MO
(Zone 6a)
(4 reviews)
February 19, 2006 | Bought 3 Rose bushes that arrived in great shape. Great root system. Received as a Valentines present and they came in on the day they promised. Will definately buy from again.
Crystal |
| Positive | mbachelor
Portland, OR
(9 reviews)
October 07, 2005 | I cannot say enough positive things about this company! Their customer service was great. They promptly shipped my plants out to me, and even enclosed a very friendly and personal note. The roses I ordered from them are GORGEOUS! Very lush, many, many blooms- really, they have made me so happy in my little garden. I more than doubled my order with them this year. I chose to order from other companies last year, but after experiencing Edmunds premiere rose quality and customer service, I will remain their loyal customer. |
| Positive | AGEuro
Durham, NC
(2 reviews)
June 15, 2005 | Absolutely positive. I placed my first order with Edmunds' Roses this spring: one Grandiflora, Maria Shriver. It arrived promptly, very well packed, in great condition, and absolutely top notch quality with very big canes and huge roots. It is very healthy (e.g. no signs of RMV), and has been growing and blooming very well. It's an extremely beautiful and well scented rose, btw. I can only recommend Edmunds, they are a top notch company. |
| Positive | nance_tenn
Oak Ridge, TN
(Zone 6a)
(2 reviews)
May 30, 2005 | Received four bareroot roses earlier this spring. We've had a very weird spring - weather was up to the 80's for a couple of weeks, then back down to freezing when plants were shipped. We're about up to average temps now, I think.
My Edmund's roses are still coming out. (Planted within a bed with about 25 others - have about 100 roses in 4 beds and single places and climbers. I LOVE ROSES!!) They look like they survived the weird weather well. A couple have a couple of buds started.
I have Firefighter, Nicole, Crystalline, and Brilliant Pink Iceberg. Hope to have some blooms in a few weeks to add to vases.
|
| Positive | dottik
Oakland, OR
(Zone 8a)
(10 reviews)
May 28, 2005 | Bought a rose for my best friend as an early birthday gift. It arrived in wonderful shape, very well packed, with a huge root system. It is now a beautiful bush, with all sort of lovely shoots and is budding. Am really looking forward to seeing it bloom. I plan to purchase some roses for me from Edmunds soon. |
| Positive | marrukurli
Tonasket, WA
(2 reviews)
May 26, 2005 | The first time I had any contact with them was through email. My questions were answered promptly and in a business manner. My first impression was that they know what they are doing and they know it.
I ordered the HT, Firefighter. A letter arrived within a week or so stating they received payment and my order had been filled. Firefighter arrived healthy, roots intact and moist, canes big with shoots already formed -- and a uniform green! -- with the planting instructions.
After I planted it, the rose grew quickly. The leaves are a beautiful green and there are already three buds.
I emailed the company about how happy I am with them and got a swift response.
I highly recommend them and can't wait to do business again. |
| Positive | Gindee77
Hampton, IL
(Zone 5a)
(16 reviews)
May 14, 2005 | Edmunds' Roses ships lovely big, healthy roses. The roses have all had big canes and a great root system. They pack roses right and they arrive with no stress or damage. I have not dealt with their customer service policies, but it's only because all the roses I've gotten from them have been correctly labeled, wonderful plants that I had no complaints about. The roses are a bit pricey, but you definitely get what you pay for and who could ask for more than that? |
| Positive | cchiovitti
Lochbuie, CO
(Zone 5b)
(10 reviews)
April 24, 2005 | Very healthy looking rose! Shipped incredibly well-packaged, wrapped well, and moist. Sent a very detailed but easy to follow instruction pamphlet for planting as well (for those of us that aren't rose experts). |
| Positive | threeducks
Southfield, MI
(7 reviews)
April 17, 2005 | Another season, another order to Edmunds. If you are looking for excitement, this is not the place. They will get your order correct, ship it at the right time and make sure that you recieve large healthy roses. I have heard their customer is great, but why would anyone need to call? I envision Edmund's customer service as the old Maytag repair man commercials. People sitting around all day waiting for a complaint that never comes. |
| Positive | bkoepke
Spring, TX
(1 review)
March 26, 2005 | I ordered 6 rose bushes and they arrived quickly. I held them for a week until I was able to plant them. They all have turned out fantastic. I bought another rose from a local store and that died within a week. I had one concern about a rose pest and wrote to Edmunds. They responded back with an hour. I have a yard full of beautiful roses and could not be happier with Edmunds. I will order additional roses next year. |
| Positive | drotr
Sunnyvale, TX
(2 reviews)
March 26, 2005 | I ordered 9 roses 4 months in advance and they arrived EXACTLY on the date I had specified. The plants are some of the best plants I have ever seen. You will not be disappointed doing business with this company. Could not be happier. |
| Positive | Rhiannon1120
Douglasville, GA
(Zone 7a)
(1 review)
March 23, 2005 | Dealing with this company so far has been a real pleasure. They answered my questions via e-mail quickly and helped me a lot, being a newcomer to where I currently live. My roses arrived today in excellent condition, far exceeded my expectations. They were packaged with tender care, the bushes are in excellent condition, moist and look superb. I can't wait to get them in the ground. Other comments I read are right, the directions they included are easy to understand and tell you all you need to know. I am looking forward to beautiful roses in a few months! |
| Positive | kelster2
Fallbrook, CA
(3 reviews)
March 11, 2005 | What a pleasure - roses are top notch, service was excellent. My rose garden is getting ready to bloom and Edmond's is my #1 choice for future additions. Very professional, excellent service, beautiful catalog, nice website. I am a happy customer.!!!! Now I just need a bigger garden |
| Positive | sharvis
Klamath Falls, OR
(Zone 6a)
(2 reviews)
August 29, 2004 | This past Christmas, my sister and niece ordered some bareroot roses from Edmunds for me as a gift. I received a card telling me they would be shipped near the end of February. I thought it was a tad early for our area since we have very late frosts, but oh well...Anyway, they did come at that time and were big and healthy with several canes and beautifully packaged. They had very explicit and detailed instructions for planting and care. We followed their suggestions and early in the spring they sprouted disease free dark green leaves and grew unbelievably fast. Every one has been blooming all summer long and are gorgeous. Additionally, I had a question about a cultural problem and emailed the company. Even though I had never been a customer, there was an immediate, courteous, and helpful response. I have been sooo impressed with this company that I will look to them for my roses in future. |
| Positive | riosamba
Marlboro, NJ
(13 reviews)
August 19, 2004 | I had ordered seven bare root hybred tea roses from Edmunds. They have all been growing and blooming beyond any expectations that I had. The Chicago Peace rose has blooms of near show quality even thogh I have it in a pot! I have never seen bareroot roses come with as many canes as Edmunds ships. Perhaps I've been lucky, but some of the roses I received had five and six canes. I will be buying from them for many years.
On April 19th, 2005, riosamba added the following:
I received seven bareroot roses from Edmunds. They ranged from four to eight canes. This is the second year I've bought from them and needless to say I am going to be a lifetime customer. The Chicago Peace Rose with the eight canes actually looked like two roses. I have never seen better. |
| Positive | Barbaraboley
Noblesville, IN
(2 reviews)
August 11, 2004 | I ordered 5 roses from Edmunds. This was my first order after reading the comments from past purchasers. I was pleasantly surprised when they arrived all in good condition bare root. I have planted the roses and I have to say they are just beautiful. Thanks to all for the advise. I will be ordering again. |
| Positive | rice
(1 review)
June 27, 2004 | I ordered ten bareroot roses from Edmunds' in Sring 2004. The customer service was excellent. I had several questions and they were answered to my complete satisfaction. Yes the roses were a bit expensive but I have learned that you usually get what you pay for. A three dollar rose is just that. The roses came packaged bareroot and they were very large. The canes were very healthy and strong. I planted them in a new bed per the instructions sent and just waited patiently for results. It seemed like they would never grow. Every other new rose that I had planted had come to life, but the Edmunds' just sat there looking dormant. I had become a bit disappointed in my purchase until one day I saw some new growth. Now two months later and the Edmunds' are exceptional. Very large, bushy, and green. Beautiful roses. They have surpassed everything else in my garden and I have over a hundered. Also no blackspot whatsoever. I will buy from this company before I buy from any other. |
Positive
Neutral
Negative
