You've found the famous Dave's Garden website! Join this friendly global community that shares tips and ideas for home and gardens, along with seeds and plants!|
Check out the DG homepage for a brief overview of what you'll find in this gardening mega-site.
| Company Comment, posted on April 29, 2002: |
Since 1976, Peaceful Valley Farm & Garden Supply, has been dedicated to promoting local, sustainable, and environmentally friendly agriculture. We provide information and cost-effective, state-of-the-art organic growing supplies for all people from the home gardener all the way up to the large scale grower. We support our local community through our retail store and nursery, but also ship orders nationwide via mail, phone, fax or on the World Wide Web.|
Expect great customer service: in-stock orders typically shipped within 1 to 2 business days; competitive shipping costs, lowest price guarantee, deep discounts on volume purchases, Discount Trade Programs for Farmers, Landscapers, Resellers, and School Gardens, 30-day hassle-free return.
We carry the best selection of over 4000 products, everything you need to grow organically: Natural Fertilizers, Weed & Pest Controls (including beneficial insects), a huge assortment of organic, open-pollinated, heirloom seeds, including (vegetables, herbs, flowers, cover crops, native grasses, pasture & lawn, wildflowers, bare-root fruit trees & berries, potato, onion, garlic...), Bare Root Fruit and Nuts Trees and Berry Bushes, Native Plants, Season Extenders (greenhouses, cold frames, row covers & shade cloth), composting supplies, growing & propagating supplies, informative books, soil testing & monitoring instruments, drip irrigation & watering supplies, quality pruning & gardening tools, homestead and food preserving tools.
At http://www.groworganic.com (view or download a .pdf version), of our full “Main Catalog” (180 pages) or receive a hard copy with any purchase (every order is eligible for free organic seed packs). This popular catalog is packed with tips, information, and details about our extensive product line.
-Stay In the Loop with our Online Gardening Resource Blog. http://intheloop.groworganic.com/
-Learn from the experiences of our sponsored fledgling CSA Farmers at the Freshman Farmer Blog
We proudly serve the organic growing movement nationwide, and we look forward to helping you with all your growing needs.
Grow Organic… for Life!
| Feedback History and Summary |
Comments:Displaying the 50 most recent comments:
|Positive ||caliweathercast |
May 12, 2013
|They have excellent costumer service. I love this company.
I bought two peacotums and one pluerry this year: the peacotums leafed out and grew about 10 inches but then they went into a transplant shock and stopped growing for three weeks. Two weeks ago they started leafing out again.
The pluerry was the last one to leaf out but then it got sun burned, it should be leafing out again in two to three weeks. Yes, they will survive---I am expecting some fruit next year.
I will be ordering again next year.
|Negative ||hhong3138 |
New York, NY
April 9, 2013
|I ordered some potatoes and flower bulbs on their website on April 1st (Monday). I received an email saying my order will ship in 3 business days and I will receive an email containing the tracking information once it is shipped. I waited until 5th and called them to find out the status of my order. The person answered the phone said they would ship my order on Monday (April 8th), but I didn't receive any shipping information from them on 8th, so I called them again to find out what's going on. The person I talked to this time wasn't very helpful. After I find out my order is still not shipped yet, I asked her to cancel my order. She said something not quite clear and then hangup on me. I called back as I want to get the refund. This time, another person answered the call and she is more helpful. She told me that one of the item I ordered was out stock (would be back in stock after 17th) and this is the reason of holding my order. I would say this is not the way to do business. They should have told me that after I placed the order immediately and give me the choice of whether to cancel that item or replacement of other option. Instead being honest, they lied to me when I first called and hangup on me the second time . Even though the last person I talked to was nice, but I still decided to cancel the order because the overall experience with them.
|Negative ||lyrajayne |
February 23, 2013
|I just got an email from them telling me that the strawberry plants I ordered last week are out of stock for the season. I wish I had read the reviews here before placing my order because it sounds like this is a typical experience. Don't waste your time dealing with this company. My advice is spend a little more at a reputable store so you get what you ordered.
|Neutral ||RabbitRidge |
Onalaska, WA (Zone 7b)
January 21, 2013
|Posted on January 19, 2013, updated January 21, 2013
I ordered two packets of seed from them because they had advertised free shipping. I was charged anyway. Instead of sending the Sunspot sunflowers I really wanted they sent me a packet of beans. I have ordered seeds for twenty years and I have never got the wrong packet. Then when I order just two packets one of them is wrong. Everyone makes mistakes but I have never even heard back from them when I made an inquiry.
On January 21st, 2013, RabbitRidge changed the rating from negative to neutral and added the following:
They finally got back to me and said they had no record of my contacting them. Now they are sending the correct seed.
|Positive ||MssGreene |
December 28, 2012
|This is a fabulous company, the negative comments astound me. I've ordered from them for years and wouldn't dream of going elsewhere. So far this season I've ordered garlic and seed starting equipment. The garlic variety they have available is one of the best available and their prices are hands down the best I've seen. I ordered several varieties of hardneck, a couple softneck, shallots and elephant garlic. The cloves were beautiful (we ate what we didn't plant, yum) and they're already throwing up strong green shoots, even through the mulch. The seed starting equipment is for this coming new year, it arrived on time and as described. I've ordered lots of direct sow seeds and veggie starts from them in the past (this is my first time doing indoor seedlings) and their germination rates have been outstanding and the end product delicious, I even have a few generations of Peaceful Valley veggie seeds I've saved.
Love their customer service, have had a few challenging orders in the past (there was a crop failure with one of their garlic varieties this year) and they've been nothing but accommodating and willing to work with me. Call Katie in the call center if you're having trouble, she'll set you right up.
Excellent product, service and prices, especially if you sign up for their newsletter and get their weekly promotion prices. A+++
|Negative ||nikkidoodle |
November 26, 2012
|I ordered twice form Peaceful Valley. My Yukon Gold potatoes only arrived one day later than anticipated delivery. I have followed instructions but they are hardly sprouting. On 11/10/12 I ordered seeds and blue potatoes with the understanding that they would be shipped within 2 days. They shipped on 11/14/12 and finally arrived today 11/26/12. PV did not send me a tracking # and after 3 requests they did give me the number but that did not help because they were kept in one place for almost a week before finally being delivered. This might be a fine place to go shopping in person but ordering online when you can't see the product and can't predict when you will get it is iffy at best. I will not order again because I have no idea if my potatoes and seeds have been frozen so I have to throw the whole thing out.
Company representative comment on November 30, 2012:
On Nov 30, 2012 2:36 PM, Peaceful Valley Farm Supply responded with:
We are always sorry to hear of disappointment from our customers and do our best to provide excellent customer service.
This order was placed on our website Saturday, 11/10 and shipped Wednesday 11/14. We only ship Monday-Friday. This order did leave our warehouse one day later than indicated but within a time-frame we consider acceptable. The selected shipping service was FedEx SmartPost (a combination of FedEx and USPS) which is a less expensive and therefore slower method. Unfortunately, we do not have any control over the length of time USPS takes to deliver the package to the recipient.
SmartPost tracking numbers do not yet have the capability of importing and then being emailed to customers. This is something we're currently working on with FedEx's tech support team. We received one email request for a tracking number, it was sent 11-24 while we were closed and replied to 11-26, the following business day.
We are completely confident in the quality of our certified organic seed potatoes and stand behind them 100%. We are certain of your satisfaction with the sprouting of your Yukon Gold potatoes and trust you will notify us if the potatoes do not sprout over time.
|Positive ||janet214 |
Grass Valley, CA (Zone 9a)
July 13, 2012
|Wow I am surprised by all of the negitive comments for this company. But I am local and don't have to ship stuff to myself. All I can say in their defense is that are flocked by thousands of locals everyday....and we are not just taking about the kind that put in a few plants every year. We are talking about large farms and medium farms plus the usually gardener. So they may need to hire more people just for the Internet side.
So for my review Love Love LOVE this place. They have everything you could ever need to garden, homestead, make your own wine beer cheese, mill you own grains, solve your garden problems, ect. Plus the friendly knowledge staff. They are always very busy, it is not unreasonable cause usually when going there you plan on looking around and getting more then you planned on anyways lol. Thanks peaceful valley, love you guys!!
Ps sounds like you might want to consider that Internet sales team lol.
|Positive ||tombaak |
High Desert, NV (Zone 5a)
March 21, 2012
|I just received two orders from Peaceful Valley, one was simply a dozen packets of seeds and some legume inoculant, everything was there and shipped in a timely matter.
The second was the one I was fretting over and couldn't wait to get. 15 Fall Gold raspberry plants and 4 blackberry plants.
I was concerned that the price seemed a little too good to be true, so I was thrilled when I opened the box which was packed well and arrived safe. Not only are they much larger diameter than I expected with nice sized root balls, but have big fat buds peeking green leaves all over them!
Nothing is more disappointing than being exited about spring coming and opening a box of what looks like dry dead sticks. I am so happy to report this company won't leave you feeling like you bought kindling instead of plants :)
I am very, very pleased with the berry plants purchased!
|Negative ||jellokitty |
March 21, 2012
|First of all, let me start out by saying that I am generally not one to complain, however, this situation I have found myself in quite honestly is completely unacceptable. On 2/28/2012 I ordered a redwood greenhouse, two benches, and an anchor kit from Peaceful Valley's Grow Organic website. I also ordered a bunch of seeds and fruit vines. I received my seeds and vines fairly quickly, but never heard anything about the greenhouse kit. This is a $2000.00 kit, and I grew concerned, as my credit card was charged. I waited a bit before I called the company, as the website stated they shipped from the vendor and could take up to three weeks. Once I called, I was referred to the voicemail of their customer service rep. She responded via email to tell me the vendor had an issue with materials and I would be contacted as soon as they knew more. I traded emails for a while, trying to figure out what was going on with the order. I was referred to yet another rep via email, who told me the vendor expected the greenhouse to ship on 3/20/2012, and that they would contact me on the 21st to confirm a tracking number as well as arrival date. Keep in mind that this is a huge item, and that it is shipped via freight truck, for residential delivery. A person must be there upon arrival to unload said truck, so I would need to know in advance when it would be here, so arrangements could be made. I still at this time have no clue what is up with the delivery, when it will be here, or anything else. It should be noted that while all of this was going on, I received a postcard from Peaceful Valley, saying that they hoped I was enjoying my greenhouse. Oh, and there was postage due on the postcard when it arrived in my mailbox. Nice, huh? One would expect that more would have been done to remedy the situation, appease the customer, and keep integrity intact. One would expect that the website would have been updated to show that the manufacture and delivery of these greenhouses was delayed at this time, sparing some potential customers problems like mine. It should also be noted that I live in Coastal Virginia, the growing season is upon us, and at this point, another two weeks of delays will render this greenhouse utterly useless to me until the winter.This posting will be updated as the situation progresses, and the negative feedback will be changed if or when the problem is fixed.
|Positive ||gentlemystik |
Long Beach, CA
February 29, 2012
|Posted on February 21, 2012, updated February 29, 2012
I decided to order a sizable amount of plants, trees and potatoes from this company. I've used them in the past and my stuff did well. This is my first time getting trees and let me say I am highly disappointed.
First off, after three weeks, knowing I had back-ordered stock, I decided to call to find out how much longer before they shipped. Imagine my surprise to find out that the delay was my order was never picked up from the website. Why doesn't run a daily check to make sure orders are accounted for? I found their apology sorely lacking as well as their not giving a proper reason WHY it happened. Also their excuses will not replace the five trees I really wanted which are now sold out. If I didn't need to get started on my plants, I would have cancelled the whole order.
Next time I will save myself the wait and get my trees from the local nursery. I've had good success there and I don't have to wait or deal with shoddy excuses or poor web service. I like to give Organic companies business because they do make the effort other companies do not but they have to HAVE TO have good costumer service and efficient online purchasing to compete.
On February 29th, 2012, gentlemystik changed the rating from negative to positive and added the following:
The same week I made this review, I received my shipment. Other than a few broken branches (would need to be pruned anyway) all was well. WELL, this week I received a hand written apology note explaining they reason why the mess up happen and how they were very sorry it did. I also got a little gift too which I must say was very unexpected. Although I will probably not order big like that again, I do intend of getting seeds from Peaceful Valley as I do like to give Organic businesses my business & they have some awesome deals on some good heirlooms. So thank you, Eric & Katie (for the note).
|Neutral ||YaraRoswellGA |
February 23, 2012
|Posted on February 23, 2012, updated February 23, 2012
Website and the email with order confirmation stated it would take 3 business days to ship the order. It has now been 7 business days since I ordered and the seeds have not yet shipped. Called to inquiry about the order and got a cold "yes we are late" response, nothing they can do and no guarantee of when they will ship. Not reliable if you are planning in using the seeds soon.
On February 23rd, 2012, YaraRoswellGA changed the rating from negative to neutral and added the following:
Company contacted me immediately after I posted my comment on DW , apologized for poor customer service and shipped my order. Hopefully it was an oversight as it seems they are making an effort to fix issues.
|Negative ||itex |
December 13, 2011
|These folks just do not get customer service , every time i order from them ,i pay premium for shipping and wait forever ,so if you are a serious grower and you need supplies , i would advise finding a more reliable source , especially if you need to get supplies to meet a planting deadline. I order from them only as a last resort and do not expect any communication as to when things ship , hey if you have good reliable suppliers I wish you could share them here on this site.
|Positive ||MaryE |
Baker City, OR (Zone 5b)
October 14, 2011
|I recently ordered from Peaceful Valley via email, and my order was shipped out the same day I ordered. The packaging and the product both impressed me. I'll order from them again.
|Positive ||hatchingbunnies |
September 21, 2011
|Just received my 2nd order from PV-40 lbs of seed garlic and assorted other items. Biggest heads of garlic I have ever seen! Quality and price were excellent. I also love their prices on bulk vegetable seeds. I am a small market grower selling produce, seeds, and plants and am very happy with everything I've received from this company so far.
|Positive ||joeyjo |
Tridell, UT (Zone 4b)
June 27, 2011
|Ordered 8 apple trees and 2 crab apple trees. Due to the wet, cold spring had to delay getting them in the ground. But all ten are doing great! Trees came well packaged and in good condition. I hope that they have their 10 for $199 special again next year. Great deal for good quality trees.
|Positive ||firinn |
Eugene, OR (Zone 8b)
April 27, 2011
|Posted on April 26, 2011, updated April 27, 2011
This is my second disappointment with Peaceful Valley. The first was years ago, but on advice of a friend I tried them again this year. I ordered a variety of blueberries over a month ago and as these came to ship, PV sent me an email saying that one of the varieties was out of stock, and said unless they heard from me they would ship out the remaining berries. The Chandler (out of stock variety) constituted half the order. I contacted them via email to get clarification on why berries that were ordered a month in advance were out of stock. I received no response. and PV shipped the half order without giving me an opportunity to substitute any variety. This is frustrating because of the cost of shipping (it is the same cost to ship 4 plants as 8, making the cost per plant significantly higher).
I was contacted this morning by a representative after having sent an additional email about the lack of response, and was informed that if I would like another variety, I can place a new order.... and pay the original cost of shipping again.
While PV's products have generally been very good, particularly as a producer of organic and sustainable plants and seeds, their customer service has shown itself to be lacking.
On April 27th, 2011, firinn changed the rating from negative to positive and added the following:
I was contacted by Katie from Peaceful Valley and offered replacement blueberries without shipping included, and at their current sale price. In the email, it appears that the explanation email concerning why the blueberries were out of stock seems to have been lost in transit.
I do appreciate their quick attention to detail and more-than-fairness in resolving this frustration.
|Neutral ||gopals |
April 2, 2011
|Peaceful Valley is a mixed bag. They are a good (if expensive) source for organic supplements and supplies. Their fruit trees however, although organic, are very mediocre in quality. Most are mass produced and by the time they get to you will be banged around pretty good and oversized for good growth. I definitely won't be buying many fruit trees from them again. I would personally go to Rolling River for much better quality certified organic trees.
|Positive ||paracelsus |
Elmira, NY (Zone 6a)
January 31, 2011
|I have ordered from this company a number of times over the years. It's a good place to get organic ferts of all kinds and stuff like rooting hormone. I've also bought row covers and rhizocoated white clover seed, and now that they have added Weck's canning jars to their food preservation selection, I ordered a bunch of them. Last time I ordered a bunch of the rubber rings for the jars and noted on the comment form that the shipping seemed pretty high for a bunch of rubber rings. They called me to tell me they reduced the shipping. I thought that was pretty nice.
I like their catalog. Very informative.
|Negative ||afbrown |
January 30, 2011
|Peaceful Valley is a growing company with a great mission, but it honestly hasn't met my needs as a small farmer. It takes a lot to really annoy me, so that I am writing this in the first place really says something!
First, there is almost always a problem with shipping and customer service. My first order was lost somewhere in their system and I had to reorder a month later. The next time, I picked up my order at the store, but one fairly large thing was left out (but still on my receipt as being paid for). The next time I went there to pick up an order, despite talking on the phone to a representative and setting a date and time that I would come pick up my order, when I arrived at the store the order had not even been downloaded for processing.
Added to those issues, I do not find their catalogs very useful in seed selection because the descriptions give very little information beside taste and color. Also, in past years their seed catalog has arrived a month after most of the others, and too late to have a central place in my seed ordering.
Simply put, I would love to buy organic seeds from a place relatively nearby, but I will not be buying from Peaceful Valley this year. Other companies, even if not solely organic, have much better service, descriptions, and variety.
|Positive ||LaurelsFarm |
Lomita, CA (Zone 10b)
April 29, 2010
|We love you guys at Peaceful Valley Farm Supply. You need to hear this every now and again -- how great you folks really are and the appreciation we have for your efforts in the organic/natural movement that's growing stronger every day.
Just want you to know I have been REALLY happy with your service over the years. Great customer service, always patient, smart, going above and beyond the call of duty.
Products, marvelous. Selection, vast. Shipping, really fast! Free seeds, yay!
A+ with honors. I recommend you often to my customers and fellow growers and gardeners.
Keep it up!
Laurel's Heirloom Tomato Plants
|Positive ||mbernholz |
Harkers Island, NC
April 29, 2010
|katie in customer service went way beyound the call of duty contacting a manufacturer about getting parts for a tank. i was impressed.
|Positive ||clareb |
Missoula, MT (Zone 5a)
April 12, 2010
|I ordered several items for seed starting via their website. All items arrived within a week - faster than originally indicated. I've ordered from this company before and will continue to do so. PVF offers great products at reasonable prices and for reasonable shipping cost (esp. for folks out west, who suffer high shipping costs from companies in the eastern US).
|Positive ||L_Bruce1019 |
April 10, 2010
|I ordered a portabella mushroom kit and it was delivered on time and in good condition, I followed the directions exactly..but I got one or two mushrooms. I called the company and they immediately sent a replacement, no questions asked! Now we are enjoying lots of yummy mushrooms. I have ordered things from them before, and my experience has always been good, but this was above and beyond!
|Positive ||seagardener |
March 12, 2010
|We have used this company to obtain a commercial grade of Bt (Bacillus thurengiensis) Dipel DF, an organic caterpillar killer. We have found it to control cabbage loopers, tomato hornworms, tent caterpillars and many more. We have found it interesting that we have also noticed reductions in the numbers of leaf miners in columbines and Swiss Chard , fruit tree borers, apple maggots, blueberry maggots and even the grub stage of Japanese beetles. We also have purchased organic seeds at reasonable prices from them and have always been satisfied with the products and customer service.
|Positive ||AZPHATMAN |
March 5, 2010
|Posted on December 25, 2009, updated March 5, 2010
I placed an order for 10 fruit trees from Peaceful Valley on Dec 8th. I was told the trees would be available to ship on the 18th and that they would ship 1-3 business days from that date. On the 18th I called to make sure all 10 trees were in fact available and 1 tree was out of stock. I called back an hour later with a substitution and was assured they would all ship in 1-3 business days.
Two business days later I received an email with a tracking number with an expected delivery date of Dec 24th. I really did not think Peaceful Valley would be able to ship on time. I have ordered from many online nurseries and regardless of promises I have grown accustomed to 2-3 week or longer delays in shipping. I find it to be incredibly refreshing to find a company that does what it says when it says it will. I mean they got all of these trees delivered to them on the 17th and they had to sort and store them and fill months of pre-orders and still they processed my order with a change order and still got it shipped in less than three days.
Christmas Eve arises and the trees arrive. They are well packaged in a heavy box with the roots bagged and filled with damp saw dust. The trees are large caliper with most being ¾” or larger. The trees were all topped and root pruned to fit the box. I chose to place an order for 10 trees in order to obtain a 10% discount on Peaceful Valley’s already low prices which would have saved me $ 19.99. However when I called to make the tree substitution they allowed me to change to their 10 tree sale price of 10 trees including shipping for $ 199.00 which is a savings of $ 30.00. They did not charge my credit card until the trees were shipped.
These same Dave Wilson trees sold at some other online retailers are $ 23.99-27.99 and they are not offering free shipping. In the hands of some online retailers the trees I received would have been much more than that. All of the trees looked to have been 6’-8’ tall before they were topped. I know there is at least one online retailer who would sell these same trees without topping them and would have sold them as 6’’7’ or 7’-8’ tall trees at prices ranging from $ 69.99-118.99 per tree.
All told I spoke to customer service three times. Each time they were immediately available friendly courteous knowledgeable and helpful.
I am very happy with the trees their service and the price and look forward to buying from them again.
To all those who have taken the time to read my review please forgive my gushing. But its hard not to gush when they pulled off a perfect order and they got my Christmas presents delivered by Christmas Eve.
Thank you Peaceful Valley
On March 5th, 2010, AZPHATMAN added the following:
Ordered four Blueberry plants that were listed as 14". When they arrived two were roughly 6" and the other two roughly 9"-10". Would have purchased them somewhere else if I had known.
|Negative ||mcactus |
January 16, 2010
|Bought some Korean fir seedlings that were supposed to be 12-15". What they sent were less than 6".
Emailed them about it and got no response.
Their web site still lists them for sale and 12-15". How can I tell which descriptions are accurate and which aren't?
Company representative comment on January 28, 2010:
On Jan 28, 2010 12:58 PM, Peaceful Valley Farm Supply responded with:
This customer was fully refunded and presented with a $20 gift card immediately following our investigation and confirmation of the size discrepancy of the plants. At the same time we refunded the customer we edited the description of the plants on our site. Unfortunately, our delay in responding to the customer's e-mail was due to a serious storm front that created system and staffing slow downs. We have had no other complaints about this product and normally respond immediately to all customer service e-mails. We sincerely regret this error and any inconvenience caused to this customer.
|Positive ||luxor68 |
January 15, 2010
|I received my first order from these folks today - blackberries & raspberries. Price-wise they were quite competitive. Due to the price I expected them to be decent-sized. They were not. They were HUGE. Much bigger diameter & roots than I expected. I am VERY pleased & will be using these folks again!
|Positive ||cramsey1 |
Salt Lake City, UT (Zone 6b)
January 15, 2010
|I have been very pleased with all my dealings with Peaceful Valley Farm Supply. They offer a wide verity of products for both the home gardener and commercial farmer. The products are reasonably priced and often the lowest prices I have found both locally and on the internet. Their service is excellent and they are very helpful if you have questions regarding your order or how to use the item you have bought to its best advantage. I spent several hundred dollars last year on garden equipment, organic fertilizers and seeds. I received them all promptly. When one of the items was not in stock they called me and asked if I wanted the whole order to wait and be shipped together or to have a partial shipment. If I have had questions on the best product for a specific purpose they have always been helpful in providing suggestions from their vast experience. I will continue to use them and I recommend them to all my family and friends because of their outstanding customer service, knowledge and fine product selection.
|Positive ||borged |
Thomasville, GA (Zone 8b)
December 7, 2009
|I've ordered from PVFS several times over as many years and have always been satisfied with their product, prices and service. I generally order bulk cover crop seed and fertilizers and their shipping prices are reasonable.
|Positive ||Spookycharles |
Langley, WA (Zone 8b)
September 25, 2009
|I've placed several orders with Peaceful Valley Farm Supply over the last year or two. My latest order was placed several weeks ago for about 15 lbs of various cover crop seeds and a couple of pounds of shallots. Their shipping on heavy orders is very reasonable.
As with my previous orders, everything arrived safely and in a timely matter. Anytime I've had a question it has been promptly answered by customer service. The best company I've found for bulk cover crop seed.
|Neutral ||debbiekim76 |
Palisades Park, NJ
June 29, 2009
|i ordered seeds, and it took about 2-3 weeks to arrive. however, they did offer me a coupon for 2 free wildflower seed packets.
|Neutral ||lauramatt |
June 3, 2009
|I recently placed an order with this company and it was my first order. I have mixed feelings about the company and will not be ordering from them again. My original order was place 4/10/09 and was just finally resolved the last week of May. I placed an order for seeds and had 3 items on backorder. April 22nd they informed me my backordered items would arrive by April 29th. On May 7th, I contacted them via email and told them to cancel any and all backordered items I had with them. They emailed me back and said they had released my pepper seeds for delivery but the rest is now cancelled. I told them the pepper seeds are fairly worthless to me now because it was getting too late to start them from seed in my area. I was charged and they were sent anyways. Plus, most of my seed packets had a significant amt of seeds missing. I need to mention they did have someone contact me to address my issue, and they did replace my big max pumpkins, which only had 3 seeds originally (two of which didn't germinate). The pkt is supposed to have approx. 10 seeds. My corn with approx 50 seeds showed up with 30 seeds. They replaced this packet as well. They asked me if I'd like any other packets replaced and I said no but I did let them know, except 2 pkts which had the correct amt of seeds, the rest were all short by at least 20%. To me, this is a big ordeal when you are trying to figure out how many packets you need to purchase to plant your garden.
One of my biggest gripes with this company is I felt the customer service is lacking immensely. They did not go out of their way to keep me in the loop as to what was going on. They may/may not answer emails. They may/may not tell you something is shipped. My order which was originally placed on April 10th, took until the last week of May before it was complete.
The website is not as complete as it could be as well. You can not go in to look at your order and see what is on backorder, etc.
This company is ok but in my opinion, there are MUCH better organic seed companies that deserve my money.
|Positive ||boleslaus |
April 18, 2009
| Their website offered a deal--buy $100 of merchandise get a discount on a tumbling composter. When I tried to order merchandise on line the website prevented me; some of what I wanted then sold out. When I called to complain (and spoke to Ryan) they agreed to give me the composter discount even though my order without the out of stock items was well less than $100. Also, they offer free seeds for larger orders and I received 16 packets with my order. This was the number I would have qualified for only if I had purchased the out of stock items as well as the composter at full price.
|Positive ||kmhappel |
March 20, 2009
|I ordered 3 sunshine blueberry plants and an assortment of pheromone lures for my stone fruit orchard. All arrived in great shape and in the correct quantities. They even gave me some free seed packs of vegetable types that are hard to find!.. Their catalog is a treasure mine of information. They are clearly a specialist in tools for people and businesses who grow things.
So I like these guys and will do alot of business with them.
|Positive ||loydb |
Liberty Hill, TX
February 28, 2009
|Just got my trees from them yesterday. They arrived in fantastic shape, with way bigger roots than I had expected via mail order. I'll order more from them next Fall as my orchard slowly grows...
On March 24th, 2009, loydb added the following:
edit: After getting some trees from another supplier (see my reviews), I'm even more impressed with the trees I got from Peaceful Valley.
|Positive ||dparsons01 |
Albuquerque, NM (Zone 7b)
February 8, 2009
|These guys are great. I've ordered from them a few times and they ship things right away or let you know if it is not in stock and let you choose whether you want two shipments. They have an excellent assortment of organic ammendments as well as seeds, trees, tools, etc. They do bulk quantities and small quantities in most products.
|Positive ||Moonglow |
Corte Madera, CA
October 21, 2008
|What a wonderful experience I had ordering online. Their website is easy to navigate, and I like the "In Season Items" drop-down feature.
Order confirmation is also quite fast, and following up on my order is easy. Andrew G. Bergthold, is the gentleman who emailed me regarding shipping charges. Prompt to reply, and very pleasant on the phone to boot!
The fingerling potatoes are in perfect condition, and packaging was impeccable (and we're talking potatoes here).
I will definitely order from them again. Thank you!
|Positive ||notrees |
San Jose, CA
August 21, 2008
|I just want to add my comment of a great experience I had with this company. I had bought several hundred bare root strawberry plants and some blueberry plants from them three years ago. I typically buy from my local nursery for bare root strawberries but I wanted to start a bit early to plant this time as the weather and ground was in good condition. I've always liked strawberries in my landscape over the years mainly because it is a real fun crop for kids. When my kids, nieces and nephews were toddlers were just beginning to walk I'd have them help me find and pick the fruit. The smile on their faces as they helped were priceless. They are teens now but it is still a fun family tradition to go out in the yard to pick a bunch together for dessert. These were the best bare root strawberries I have ever seen with wonderful root growth almost a foot in length! They came in a timely manner and were packaged very well. They are still thriving three years later. I had a great experience buying from this company.
|Neutral ||tmn |
June 4, 2008
|Peaceful Valley has a nice selection but they seem to have a problem in the shipping department. I've placed two orders in the last four months. Both took on average of 3 weeks or longer to deliver. Their site says they have a 5-7 day turnaround during spring but it's actually much longer than that. I was willing to concede that they may have had some unexpected growth, but I've seen reviews going back as far as 2004 concerning shipping problems. I've moved on to another competitor company for now, and I have no plans to order from Peaceful Valley again.
|Positive ||Texasescimo |
Argyle, TX (Zone 7b)
April 17, 2008
|I bought 5 25lb bags of surround for $29.99 each. Arbico organics and gardens alive both want over $70.00 per bag.
Read the rest of the comments
Add your own comment and rating to this company
Return to the Garden Watchdog homepage
Learn how to link to this page