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| Company Comment, posted on April 29, 2002: |
If you have not heard of Peaceful Valley Farm Supply, here is a little background information about our company: We have been promoting organic sustainable agriculture for over a quarter of a century (since 1976) as one of the very first and few ventures in the country to offer organic supplies. We are dedicated to healing the earth by providing farmers and gardeners with cost-effective, state-of-the-art organic growing supplies and the information and tools needed to apply them. We sell locally in our retail store and nationwide via mail, phone, fax or on the internet. We strive to support organic growers at every level, from home gardeners to large commercial growers.
At [HYPERLINK@www.groworganic.com,] you can request (or download) our free 144 page catalog packed with tips, obtain detailed information about our extensive product line, place an order using our friendly and secure on-line shopping cart and much more more.
Expect great customer service: in-stock items shipped within 1 to 2 business days; lowest price guarantee; deep discounts on volume purchases; 30-day hassle-free return policy; total privacy (we don't sell, rent or trade our mailing list, period!) and your own "Profile" so you don't have to enter your information every time you order or visit.
We carry everything you need to grow organically (over 3,000 items): one of the best selection of natural fertilizers, weed & pest controls (including beneficial insects), a huge assortment of organic or open-pollinated seeds & transplants (vegetables, herbs, flowers, cover crops, native grasses, pasture & lawn, wildflowers, bare-root fruit trees & berries, potato, onion, garlic...), season extenders (greenhouses, cold frames, row covers & shade cloth), composting supplies, growing & propagating supplies, soil testing & monitoring instruments, drip irrigation & watering supplies, quality pruning & gardening tools and books.
We proudly serve tens of thousands of organic growers nationwide and we look forward to serving you as well.
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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Neutral | tmn
(1 review) | On June 4, 2008, tmn Snellville, GA wrote: Peaceful Valley has a nice selection but they seem to have a problem in the shipping department. I've placed two orders in the last four months. Both took on average of 3 weeks or longer to deliver. Their site says they have a 5-7 day turnaround during spring but it's actually much longer than that. I was willing to concede that they may have had some unexpected growth, but I've seen reviews going back as far as 2004 concerning shipping problems. I've moved on to another competitor company for now, and I have no plans to order from Peaceful Valley again. | | Positive | excelrealty
(5 reviews) | On April 17, 2008, excelrealty Argyle, TX
(Zone 7b) wrote:I bought 5 25lb bags of surround for $29.99 each. Arbico organics and gardens alive both want over $70.00 per bag. | | Positive | sloshgator
(2 reviews) | On March 16, 2008, sloshgator Orlando, FL wrote: Peaceful Valley has a good selection of organic fertilizers and products (just about anything you would want), but their shipping can be expensive when you live in Florida (they are in CA.) Also, they are slow to ship in Spring. It took them 11 days to get around to shipping my order this month. They always say that they are very busy with Spring orders, but you would think they would anticipate this and get extra help (since it happens every year.) They are good with everything else, like billing and shipping (outside of Spring.) | | Negative | bibbykitty
(27 reviews) | On March 9, 2008, bibbykitty San Antonio, TX
(Zone 8b) wrote:I have been gardening,and buying products online for a long time.
This is the first time I have ever left a negative for any company.
I repeatedly tried to work out the delivery time for my order. I emailed before I placed the order in December to be sure they could meet my delivery time of early Feb They assured me they could. I placed the order for seed potatoes. I waited then waited some more. I tried to cancel the order when it became obvious they would not send the product in time to plant in South Texas.
They said they would cancel the order. Then by some miracle they managed to send the order before they could cancel. Imagine that!!!!
I would not order from these people again. I am not difficult to deal with. My experience with this company is the first time I have had a problem that was not solved. As I mentioned it is also my first negative rating.
I did receive the potatoes, definitely not the best seed potatoes I have seen. Also very late to plant in my area. | | Positive | bendrl
(9 reviews) | On February 27, 2008, bendrl Oakland, CA wrote: I was looking for this new cherry tree that another company did not offer and found it at this company. While I was on their website, I found their selection and prices to be good, so I placed an order for about 10 bareroot fruit trees, and they threw in a few grape vines for free. They called once to confirm the order and another time to tell me that my 4 in 1 fruit tree is now a 5 in 1 tree. The order came in fine. I had a question on one of the trees, and the staff there answered my question nicely. The person I'd talked to was friendly. | | Positive | arcosantiag
(2 reviews) | On February 1, 2008, arcosantiag Mayer, AZ wrote: We have ordered through Peaceful Valley for several years, why? because you can't beat the prices on organic vegetable seeds. These past few times orders have been seriously delayed and backlogged items take months!
When called about the last order I placed I was charged an extra $17 in shipping for backlogged items and their mistake. I left a few polite messages with their customer service rep and never received a reply. Seems like they've grown too big too fast. This year, I'm not ordering anything from them and have placed my $300+ order with other places.
On February 9th, 2008, arcosantiag changed the rating from negative to positive and added the following:
---Follow up to last e-mail: After posting this message I was contacted by a customer service rep who corrected that I had been charged an extra $7shippping for the order but because of the problems with the delay of the order and customer service she would refund me all the shipping costs.
I think this is very reasonable and am impressed with the company\'s willingness to correct a mistake. I\'ve reconsidered and will probably order from them again. | | Positive | horseman_tanker
(2 reviews) | On January 30, 2008, horseman_tanker Hawthorne, NV wrote: Ordered some products from PVGS and was very happy as they answered all my questions, very courteous, patient. I am a rookie gardner and small business owner, so I know about customer service.Product arrived on time, good condition. Defintely will have my business for many years to come. | | Positive | gardenpunk
(3 reviews) | On January 27, 2008, gardenpunk Folsom, CA wrote: I have ordered from this company for two years, and have always had a good experience with the products they carry, their personnel, and their prices. I don't find their prices to be any higher than other catalogs/companies that have high ratings on Dave's Garden Watchdog forum. (Remember, sometimes you get what you pay for).
I am a very loyal customer to them and do not plan to change my company any time soon! | | Positive | stdno2man
(2 reviews) | On April 21, 2007, stdno2man Stone Mountain, GA wrote: I ordered two olive trees. They came as requested and were in good shape. | | Neutral | spidra
(6 reviews) | On April 8, 2007, spidra Berkeley, CA
(Zone 9b) wrote:I've gotten their catalogs for 2 years now but only finally got around to making an order last month. It was a pretty big order by my standards. I'm inclined to cut them slack because they've got a good mission and I like supporting California companies, however they need to tighten up their act. I gather they had a much bigger demand than they anticipated lately and are scrambling to catch up.
My seed potatoes, which are fulfilled by the wholesaler, arrived on time. There was quite a delay in the arrival of the rest of my order and when it did arrive, it was missing something. I wrote an email politely pointing that out and I have yet to receive a reply. However, when I wrote an email just after the initial order pointing out I'd been charged sales tax on edible chrysanthemum seeds (Shungiku), they worked to make that right. The people I've talked to on the phone have all been polite and helpful.
Unanticipated growth has spoiled or killed a lot of companies. I hope Peaceful Valley learns how to prepare for success so they don't get killed by their own popularity. | | Positive | Maria2354
(8 reviews) | On February 28, 2007, Maria2354 Fernandina Beach, FL
(Zone 8b) wrote:Received exactly what I ordered in a timely manner. | | Positive | Randolph
(2 reviews) | On November 27, 2006, Randolph Mount Kisco
(United States) wrote:I recently ordered a mix of garden supplies and a lime tree. I received a call within minutes of placing my order that one item was not available and was given the chance to choose an alternate item (which I did). Everything arrived as expected and the lime tree was in very good shape and substantially larger than I expected. Overall I was very pleased. | | Positive | farmerjohnson
(1 review) | On October 25, 2006, farmerjohnson West Liberty, KY wrote: Very Good Selection, and quality. They have someone always there when you have a question. I have dealt with them for about 5-6 years, I order 90% of my gardening supplies from them. This is my favorite place to shop. In fact as I write this I am waiting on the ups man for an order from them. | | Negative | mmgraff
(6 reviews) | On April 28, 2006, mmgraff Woodstock, IL wrote: Their prices are usually good. I'm an Organic Farmer by trade. However, every, I mean every order I have placed they have made a mistake, errror, shipping , NOT shipped. Its okay to make mistakes but THEY DON'T CALL YOU, EMAIL YOU OR MAKE IT RITE, I.E. they screw up shipping ( l0 day later YOU HAVE TO CALL THEM to see where your stuff is.) AND THEY SAY THEY MADE MISTAKE BUT THEY WONT SEND AND CRECDIT SHIPPING OR SHIP 2 day with a reg. ship price nothing. It's completley FuBar over there. and the clincher..........they chicks are rude to ME. I really tried to keep a rels. with them cuz of the certain items they have at good price and they have so much I can One stop shop. Now.. I avoid at all costs. too bad too.
M's Organic Farm , Woodstock, IL | | Positive | sarahjt
(1 review) | On February 22, 2006, sarahjt Bishop, CA wrote: I ordered seeds and other small start equipment from them and absolutely loved the quality of everything I received. Last year all of the seeds I bought sprouted and flourished. I had a wonderful garden with high quality herbs and veggies and I plan on buying more from them ASAP. I love their selection of seeds, they have the largest selection EVER. I can't wait until I get my next order. | | Positive | kimberf
(11 reviews) | On January 15, 2006, kimberf Palo Alto, CA wrote: Excellent customer service on my order. I had ordered two of one item (Serenade bio-fungicide.) They notified me quickly that they only had one in stock. They offered options regarding sending the second one or cancelling the order, and then ended up shipping both more quickly than I expected. I received notice of the order status throughout the process. Nice selection of organic seed. The special offers for various amounts and types of purchases are a nice treat as well. | | Positive | kingedking
(5 reviews) | On June 22, 2005, kingedking Inverness, FL
(Zone 9a) wrote:I recently placed and order to Peaceful Valley for 11 or 12 items. All items ordered were received within a week.
On September 25th, 2005, kingedking added the following:
Placed another order with Peacful Valley. An assortment of seeds, chemicals, organic stuff, and some tools. Everything arrived in one shipment in a timly manner. No complaints at all. They did good. | | Negative | scott8710
(1 review) | On March 4, 2005, scott8710 Abiquiu, NM wrote: I have been a long time customer of Peaceful Valley and have noticed that over the past few years that they have less regard for getting the correct items I order shipped ontime. One example of this was last week when I made a small simple order and paid extra to have it shipped 3 day expedited. The package came on time but didn't not contain the correct amount of items ordered. When I called Peaceful Valley,they apologiszed for any imconveinience and told me that the order would be shipped out again. When I asked if they could ship it out overnight or two day, the representative told me that her suppervisor said that they would not. So I have paid the 3 day rate for 7 day shipping due to an error in the Peaceful Valley Shipping dept. I think it is time to find other sources for my farm supplies. | | Positive | keyi
(13 reviews) | On February 11, 2005, keyi Yukon, OK
(Zone 7b) wrote:Ordered snap fittings for a greenhouse. Paid with credit card. Site said these would be shipped in 1 or 2 business days. After a week I emailed asking about the status of my order, and received no reply. I had requested 2 day shipping and noted that I needed these right away and to notify me if they could not be sent within a week. However, no one from the company apparently cared to let me know anything. I have canceled the order and will order elsewhere.
On May 19th, 2005, keyi changed the rating from negative to neutral and added the following:
PVFS offered a $25 gift certificate to make up for their mistake. After a month without receiving it, I emailed and they finally sent it out. I just sent in my order using the certificate, so we will see if they get this one right. Keeping fingers crossed.
On June 4th, 2005, keyi changed the rating from neutral to positive and added the following:
I ordered seeds with the gift certificate and they all arrived quickly and in good shape. Glad to see that some companies do get around to straightening out their messes. Their prices are good and selection is very nice. | | Positive | PA
(1 review) | On January 13, 2005, PA Eureka, CA wrote: My order was sent two days after I ordered and arrived the next day. | | Positive | geocape
(1 review) | On January 4, 2005, geocape Dennis, MA wrote: The selection and prices for any equipment a serious gardener could want are just great. My order was handled promptly and any questions I had were satisfied
within 24 hours. I look foreward to satisfying my future gardenig needs through "Peaceful Valley" and Dave's Garden. | | Positive | calpeach
(1 review) | On January 3, 2005, calpeach Sacramento, CA wrote: I've been buying from PVFS for more than 10 years and had only good experiences. My most recent order was placed 12/29, shipped 12/30 and I received it 1/3 except one envelope of seeds that is backordered. I'm grateful for all I've learned from them, from the catalog and when I call up with questions. It's all about the soil for me and PVFS has made the difference. | | Positive | scottfsmith
(13 reviews) | On January 3, 2005, scottfsmith Baltimore, MD wrote: PVFS has one huge thing going for it, an absolutely amazing selection of supplies that no other place gets aywhere close to. In particular for organic gardeners, there are literally hundreds of things that PVFS is the only source I know of in quantities for backyard gardeners. I have generally done OK with their website and customer service, they are fine but not exceptional. So if you are ordering standard things that lots of places sell, there is no big reason to shop at PVFS. On the other hand if you need more unusual items such as some Nu-Film 17 sticker, codling moth pheremone lures, are setting up your own irrigation system or greenhouse, need rowcover, cover crop seed, etc etc etc, they are THE place!!!
| | Positive | stamen
(1 review) | On December 24, 2004, stamen Youngsville, NC wrote: The product was something I search long and hard to find. The service was great, they shipped quickly and everything went well. Unfortunately, the cost of shipping was a third of the cost of the product on a $30.00 item. Other than that everything was fine. | | Positive | annievu
(1 review) | On December 23, 2004, annievu wrote: They sell fantastic products and are super quick in delivery. I highly recommend them! As an urban gardener with a kitchen garden, I'm very happy. | | Positive | izybo
(1 review) | On December 21, 2004, izybo Valley City, OH wrote: ordered soil block maker on 12/15/04 and received on 12/20/04. Good quality great turn around time. | | Positive | 8ftbed
(9 reviews) | On November 19, 2004, 8ftbed Zion, IL
(Zone 5a) wrote:I read about the 'Deep Spader' in Mother Earth News. An intensive search led me back to PVFS. I then realized I had ordered from them twice before. Most recently when I wanted 'Green Sand' and they were the only place I found 50lb bags.
Shipping may be expensive but the prices, inventory and service justify it all. Now with their main catalogue, there's a lot more I'll be ordering.
On July 6th, 2005, 8ftbed added the following:
The Deep Spader is not indestructable!!
I\'ve flipped many beds already and it made removal of 3 trees and 2 bushes much easier. This weekend we were flipping a new bed for a neighbor that was semi-dry and my friend stopped me as he noticed I was bending the handle.
Although you can go to the hilt (16\") don\'t do it in dry earth. | | Positive | blakejr
(1 review) | On November 18, 2004, blakejr Auburn, CA wrote: I've ordered form these guys several times. My orders have always been delivered promptly and I'm very happy with their service. Also, I live close enough to the store that I can visit in person and have always had a wonderful experience with their onsite staff - they've been both friendly and knowledgeable. | | Positive | tazanova
(1 review) | On September 23, 2004, tazanova Sparks, NV wrote: Quick response and shipment! Will use them again have some great products! | | Positive | fanebelt
(1 review) | On September 11, 2004, fanebelt Jerome, ID wrote: Many orders with PVFS. All positive-service and selection. WIll continue to order from this company. | | Positive | Ericksen
(1 review) | On September 3, 2004, Ericksen Los Alamitos, CA wrote: My experience with Peaceful Valley was very good. The orchard ladder I bought online arrived within two days and was reasonably priced. The customer service was efficient and polite, and was followed through promptly and completely with the necessary shipping information. I spoke with Leslie and Katie, both of whom were friendly and helpful. I'm very satisfied. | | Neutral | Asparagus
(1 review) | On July 7, 2004, Asparagus wrote: I placed my order on the 25th, and I didnt recieve it til the 6th. I was disappointed by this, but it wouldnt have been a big deal if i didnt need these things immediately. Their prices, selection, and products are all wonderful. The items were SUPER packed in recycled materials, which i appreciated, and alot of tape. I certainly would, and probably will order from them again. | | Negative | garyjmcneil
(1 review) | On June 18, 2004, garyjmcneil wrote: Ordered 5 Olive trees this spring: 2 Olive Ascolana Std Tree and 3 Olive Arbequina Std Tree. So far four have died despite being babied and properly taken care of and planted.
BEWARE: These folks warranty is LOUSY. Read their warranty prior to purchase. Also ordered two grapes at the same time and one of them has died also.
| | Positive | jameseavesjo
(4 reviews) | On May 18, 2004, jameseavesjo Coralville, IA wrote: I ordered a couple hori-hori knives from this vendor. I received prompt services at reasonable prices. | | Positive | desilu
(1 review) | On May 7, 2004, desilu wrote: I have had my fourth transaction with this company and I have only experienced great customer service, attentivness, and quick service. Recently,I had ordered some items that were back ordered. I received a phone call letting me know the situation. They have provided nothing but great service. Thank you. | | Positive | BakerCreekSeed
(15 reviews) | On May 5, 2004, BakerCreekSeed Mansfield, MO
(Zone 6b) wrote:Wow!
They shipped my order the same day,
great servive from a great company...
Jere Gettle | | Positive | gillmore
(1 review) | On April 25, 2004, gillmore Dillon Beach, CA
(Zone 9b) wrote:This was my first order. Six packets of seeds to start. Everything was easy and the seeds arrived in a week. | | Positive | ChefWil
(1 review) | On April 16, 2004, ChefWil Washington, CA
(Zone 7b) wrote:I have shopped PVFS several times online, by catalog and in person over the last 5 years and have never had a complaint. They have always been prompt, more than helpful and very informative. Their catalog is actually what started me into organic gardening. Their prices and rates have always been the best and I will shop with them again.
Thanks PVFS for being there for me and thank you Dave for setting up this great site. | | Negative | LaserGecko
(1 review) | On April 15, 2004, LaserGecko wrote: All I wanted to order was one stinking item. That's it. Just one $15 roll of silver mulch. It's not like I had a giant thousand dollar order with multiple items out of stock that would take two or three people to check. Just one stupid item.
Here it is TWO FULL WEEKS later and it's just now supposedly going to ship. This is the second time it's been promised to ship, so I'm not really holding my breath.
Communication from the company has been absolutely ZERO, not a phone call, not a single email to update the status of the order. Just the standard computer generated Order Confirmation. When I called for the second time to see where my order was, the girl on the phone just acted like it was no big deal.
So much for the anticipated service level of a "mom and pop" store, eh? I can't imagine ever buying from them again. | | Positive | dreamrequest
(1 review) | On April 1, 2004, dreamrequest wrote: Ordered cover crop seed, which I haven't put in yet so we'll see how that goes. Received strawberry plants, asparagus, raspberries, blueberries all seemingly in very good condition. My order came quickly, with no unpleasant surprises.
If they grow as well as things have gone so far, I'll soon have great pictures to send!
Thanks guys,
April
Denver, Colorado, USA |
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