The scoop on 'Spring River Nurseries Inc'

Feedback History and Summary   7 positives 26 neutrals 69 negatives

Comments:

Rating Author Content Neutral morganmae (1 review) On May 13, 2008, morganmae Cleveland, OH wrote: My check was cashed about 2 weeks ago and was just looking on the internet for the Spring River website because I didn't get my plants when I came across this one. My plants did come today and they are pathetic. I ordered 6 and got all 6 tiny little practically dead things. I'm going to plant them today and see what happens. Negative reed617 (1 review) On May 3, 2008, reed617 Downingtown, PA wrote: Sent my check in mid March, it was cashed on March 31, 2008. Its May 3, 2008, and no plants have arrived, nor word from the company. I've emailed the VP of advertising from Parade magazine to ask him why he is allowing a scam to be run in his publication.... a scam that it appears has been running for several years according to some of the dated posts on this site. I'll post his reply... that is, if he bothers to reply. Negative CrowJane (1 review) On May 1, 2008, CrowJane Cold Spring, NY wrote: This company BLOWS! Paid $22.95 for 12 lavender plants-only received 6 and those had wet, rotten roots. The tops broke off when trying to plant them. They were also teeny, tiny seedlings, not established vigorous plants the ad leads you to believe you will receive and available elsewhere for the same or lower price. Called them from the number on this site only to get a lot of lip from the service person. There is no business number listed for them when dialing 411 and the website seems intentionally obscure. BEWARE BEWARE BEWARE! Positive irie5670 (1 review) On May 1, 2008, irie5670 Cadillac, MI wrote: I ordered the 12 hardy lavender plants from a Sunday mailer as well. The check was cashed and the first 6 plants arrived in very nice condition on April 30. I called after seeing this site to inquire about the other six. A very pleasant lady explained that they were shipped seperatly and should recieve them shortly. I was actually surprised to recieve them this soon due to northern Michigans climate. Unless the other six do not show up, I am completely satisfied. Negative hog_tied (1 review) On April 29, 2008, hog_tied Rogers, AR wrote: I ordered 6 Hardy Lavender plants from the Parade ad in my local paper. I mailed my check on 3/31/08 and it was cashed by Spring River on 4/7/08. I have called and left a message on their answering machine regarding my order. Today is 4/29/08 and I have not received a response to my inquiry nor have I received the plants. It appears from the many comments left here that I will need to go to a local nursery in order to fill the spot in my garden that has been waiting for these plants. This is a disappointment. I will not order from this company again. Negative dcreeder (1 review) On April 25, 2008, dcreeder Shepherdsville, KY wrote: I found this site after ordering from Spring River Nurseries When I received my plants well I thought "they look healthy" I followed the planting instructions & they survived about a week & then all 12 plants were dead I do hope they replace them or refund my money Thank You! Negative rpvgardener (1 review) On April 23, 2008, rpvgardener Rancho Palos Verdes, CA wrote: I ordered a lavender plant on March 25 and as of April 23 I have not received it. I found this website looking for their address to inquire why. I have used your link to register a complaint and if I don't get satisfaction I will notify the Better Business Bureau. If there are this many people who have found this site and posted a complaint, imagine how many others have had this same problem with this company without having a chance to let others know. Negative jeanpgh (1 review) On April 22, 2008, jeanpgh Pittsburgh, PA wrote: I also ordered lavendar plants they arrived dead and crumbly,my money was taken and then I got took. to all who see this companies add in your respective papers do your self a favor and use the add as started paper for your fireplace/b.b.q. that is all it is really good for. and then go to a reputable nursery in your area and get them to come out and give estimates for the plants you might want and ask if they will plant them for you as well.not that expensive and less stress on your back. AGAIN DO NOT BUY FROM THIS COMPANY !!! IF YOU DO THEN CHANGE YOUR NAME TO SUCKER!! CAUSE YOU JUST GOT TOOK. Positive pooralvin (1 review) On April 18, 2008, pooralvin Newark, TX wrote: i ordered 3 lavenders 1 did not make it. i contacted the company and they are sending 6 free ones!! Negative dsotho (1 review) On March 31, 2008, dsotho Lexington Park, MD wrote: Thank goodness I decided to go to Dave's Garden when I went on line to check out Spring River Nurseries. If I had not, I too would have been a victim of their business policies. Because of all of you, I did not place an order! Hopefully somehow they will be exposed and out of business. Negative Seaworthy (1 review) On March 27, 2008, Seaworthy San Diego, CA wrote: Like the others on this post, I ordered Lavender from an ad in our Sunday paper's magazine, Parade. My check was cashed promptly and the lavender never received. I am sorry I did not check the post before I ordered, hopefully all the negative comments will help others before they are ripped off. Be careful of another ad, Child's Poem in the same magazine, another ripoff. We need to notify our local newspapers and those who are responsible for publishing the fraudulant ads. On April 7th, 2008, Seaworthy added the following: Beware everyone. The ad for Lavender is in today's Sunday paper 4/6/08. Do not order from this fraudlant company. Negative Rosanne905 (1 review) On March 25, 2008, Rosanne905 Pittsburgh, PA wrote: I ordered 12 lavender plants on February 29, 2008. The check has been cashed, but I have yet to receive my plants. Never again will I order from Spring River Nurseries. Should anyone ask me, I will recommend that they do the same and not place an order. I guess this is how they stay in business by frauding the public. My next step is to contact the Better Business Bureau. - from a very unsatisfied customer. Negative gwen6766 (1 review) On March 13, 2008, gwen6766 Alexandria, LA wrote: I was not fortunate to read any reviews before I enthusiastically ordered 12 Lavander plants on February 12th. I sent a check which has since been cashed and monies removed from my checking account on the 20th of February. Needless to say, I have not heard from anyone and have not received the plants. Why would I wish to order anything else from this company. I am happy that my order was not for hundreds of dollars as I have spent with other companies. Then I would really be sick. Negative Mequonman (1 review) On May 11, 2007, Mequonman Mequon, WI wrote: On February 17, 2007 I ordered 2 Lavendar Promotions that totaled $22.95. The check has been cashed and as of May 10, 2007 I have yet to receive product or hear from the company. It seems that Spring River has made a hardy profit off of selling non existant lavendar. My next step is to contact the Michigan Govenors Office Of Consumer Fraud. A lot of people seem unhappy expecting to grow purple, ended up seeing red and been robbed of thier green. H. Sutton,Mequon, Wisconsin Positive jlangdon (1 review) On May 9, 2007, jlangdon Edmond, OK wrote: I received a shipment of Hardy Lavender on 4/30; planted and it has died within 1 week. I called the Customer Service for Spring River Nurseries and as mentioned in a previous email E. S. Enterprises handles their shipping. I spoke to a friendly person and they will reship a new plant. She apologized that this happened. I feel quite satisfied with the service. If I don't receive the plant in a timely manner, I'll write back. Positive ichibon (1 review) On May 4, 2007, ichibon West Des Moines, IA wrote: I was as disturbed as the next gardener when I read the many negative comments about the company, and I decided to call to ask questions instead of just slamming them. One must realize that just because you order a plant, it can not be shipped out until Mother Nature has done Her magic. This company has been around for a long time and we all must be aware the growing seasons in all different parts of the country are not regulated by the BBB. Our climates are bizarre and when it's time, I'm willing to bet a peony that the company will make everything right. Neutral Hukuchan (1 review) On May 3, 2007, Hukuchan Lakewood, WA wrote: I saw all the posts but when I checked with the BBB they have a good standing. Their orders are filled by E.S. Enterprises. You can call them at 269-621-2447. Just stay on the line and when the custermer service represntative answers ask to speak to someone from Spring River Nurseries about your order. I was transfered quickly and my shipment is on it's way now. I hope this helps with everyone's missing order. Negative cmatthews191 (1 review) On May 2, 2007, cmatthews191 Castle Rock, CO wrote: I too have been scammed by this company! I ordered the hardy lavendar plants and my check for $12.90 was cashed, and I have received no plants to date. The phone number does not work and the website is incomplete. Is there any recourse? I feel like a fool! On May 18th, 2007, cmatthews191 added the following: Update - 5/18/07 I finally received the lavendar plants. You should see them. I received 6 "plants" - 3 of which will barely make it, 3 of which died the next day. The company put 39 cents postage on the package, it probably took so long to get thru the mail system, that's why they died. Negative jasminfla (1 review) On May 2, 2007, jasminfla Farmington, NH wrote: On March 17,2007 I ordered 18 lavender plants from Spring Rivers and paid $22.95 for my plants. The check has been processed and to this date May 2, 2007, I have not received my plants. Have I been scammed like some other people? I have purchased other products from advertisements from the Sunday paper and they have been right on the money. This time I think my money went to "wherever" Is this company for real or what? Thanks, Jasminfla Neutral dawnid (1 review) On April 26, 2007, dawnid Haledon, NJ wrote: Well, I guess we got scammmed too!!! Back in Feb. of this year(2007) we too ordered the Lavender, not knowing a thing and today, April 26, we have yet to recieve a thing. My husband went online and found the site, I read on, only to find all the comments on previous experiences. I wish I had researched further! If anyone gets any satisfaction I hope you can post it for the rest of us! Good luck too all - Dawnid On April 28th, 2007, dawnid changed the rating from negative to neutral and added the following: Guess what???? After all that, we DID recieve the lavender!!!! Much to our surprise, the day after reading and writing about the scam, in the mail they came! What do we sqy now???? Good things come to those who wait???? Maybe in the end all will recieve thier plants too. Neutral eabber (1 review) On April 22, 2007, eabber Niagara Falls, NY wrote: I was ready to order Lavender from SRN as advertised in my Sunday Newspaper. I found this site when looking for them online. Thanks everyone for saving me from a big mistake. Not only will I not order from them but I will try to contact the Niagara Gazette & Womens Day Magazine to let them know what is going on. Neutral gdghali (1 review) On April 18, 2007, gdghali Madison, WI wrote: Just a thank you to those who have posted their experiences. I, too, was going to order the Hardy Lavender. My web search displayed this link, so thought I'd check it out first. I'm glad I did. I've had very mixed results with mail-ordering nursery items in the past, so am glad to have had the warning so I can save my hard-earned $$. Neutral blackacesn8s (1 review) On April 15, 2007, blackacesn8s Windsor, PA wrote: thank you for all the responses on this site. I've never grown anything before and I saw the add for the hardy lavender while clipping coupons. I thought I could spruce up my front patio, as I dont have a yard. I got online to find out if its possible to plant in containers. I came across this website thank the gods!!! Im on a fixed income and to waste money on scammers would hurt all too much. Negative ARUBA153 (1 review) On April 10, 2007, ARUBA153 Primos, PA wrote: WE ORDERED THE HARDY LAVENDER AS IT SEEMS SO MANY OTHER PEOPLE DID, THE CHECK WAS CASHED ON 3/15 AND AS OF 4/10 THE ORDER HAS NOT BEEN RECEIVED. IT SEEMS THAT THIS IS NOT UNUSUAL FOR THE COMPANY AS I READ THE WATCHDOG COMMENTS. I GUESS I'LL TRY IN VAIN TO CONTACT THE COMPANY, BUT BASED ON ALL THE NEGATIVE COMMENTS, I'M NOT COUNTING ON TOO MUCH SUCCESS. THIS COMPANY SHOULD NOT BE IN BUSINESS BASED ON PAST BAD BUSINESS PRACTICES, AND I WILL BE FOLLOWING UP WITH THE BBB TO SEE THAT THIS DOESN'T HAPPEN TO ANYONE ELSE. Neutral sf1018 (1 review) On March 21, 2007, sf1018 Youngstown, OH wrote: I came across Spring River Nurseries add for Hardy Lavender plants in the Sunday newspaper ads. Since they looked like they would be a great addition to my yard, I prepared the order form (including my credit card information!). My intention was to put it in the mail the following morning. However, something in my gut told me that I should do a search on the web for this company. The second link on the page was for Garden Watchdog. I'm soooo glad I checked it out before mailing the order form! THANK YOU!!! to EVERYONE who posted their experiences with this "company"!!! I'm certain that the postings saved my wife and I $22.95 and a lot of aggrevation! I'm sorry that individuals are still experiencing difficulties with this "company". It's a shame that this occurs, and has been occurring for the past 5 years+...which leads me to this question: With all of these complaints, what has been done to this company, regarding the Michigan Attorny General's office??? Negative Gardenwannahave (1 review) On March 13, 2007, Gardenwannahave Tinley Park, IL wrote: I just saw ad for the hardy lavender and thought I might order. After reading some of the comments, I had second thoughts. I decided to go to Spring River Nurseries website. It hasn't been updated since 2000. I have changed my mind and will either mail order elsewhere, buy bulbs locally, or do without. I think this website saved my time, money and aggrevation. Negative kathleen50 (1 review) On February 27, 2007, kathleen50 Henniker, NH wrote: On 2/19/91, I sent a check in the amount $12.95 for 3 Lemon Grass Plants. I received plants which were loosely wrapped in newspaper, and completely dead. After 4 telephone call attempts to receive healthy plants, I wrote to them to demand my money back, and copied Jane Chestnut, Editor in Chief of Woman's Day. As you can surmise, I never got my money. I cannot believe they are still scamming, and Woman's Day is aiding and abetting. Shame, Shame, Shame. Kathleen50 Neutral KansasCity (1 review) On February 26, 2007, KansasCity Kansas City, KS wrote: I was ready to order Lavender from SRN as advertised in Women's Day. I found this site when looking for them online. Thanks everyone for saving me from a big mistake. Not only will I not order from them but I will be cancelling my subscription to Women's Day as they are aware of this problem. Negative gogodachshund (1 review) On February 3, 2006, gogodachshund Meadville, MO wrote: I also ordered lavender form Spring River Nurseries and never recieved my order. Wish I had seen this site before I ordered. Hope we all have saved you some money. Neutral six3890 (1 review) On November 29, 2005, six3890 San Pablo, CA (Zone 10a) wrote: I just want to say thank you to all of you for providing feedback on this company. I had an ad that I saved from a newpaper clipping for the Hardy Lavendar Plants. I was going to throw it away, but decided that I would keep it to place an order for the Spring. I decided to do a Google on the company to see if they provided on-line ordering and this website came up first. After reading everyone's reviews, I am happy to say that I will not ever be placing an order with this company. Sorry that so many of you lost your money, but thank you for providing the feedback to save others like myself. Negative bkc (1 review) On September 19, 2005, bkc Warsaw, MO wrote: As with many others, I too seem to have been scammed. They quickly cashed my check (boy do I know what not to do the next time on any mail orders), but, it has been 6 weeks and still no product. And, no response to my e-mail, yet! I don't expect to get an answer now!!!! Wish I had checked this site before ordering. I ordered the Snow Bulbs (tulips) and was going to share my great find with a friend. Guess we'll never know if these flowers actually bloomed in the winter time. I had ordered from their ad in Parade magazine in the Sunday Kansas City Star Negative glassyone (1 review) On August 9, 2005, glassyone Evans, GA wrote: I have made out my order for Golden Stargazer Lily bulbs . I copied the info from a magazine in my doctors office yesterday. The article I read in Woman's Day appealed to me as I love Start Gazers. The WD magazine was an old one but I figured the nursery was still up and running. Before I mailed my check I decided to Google for a little information of the company, to be sure they still exist. Boy, I'm glad I did, I found this place as well as your comments. I read ALL of the reviews presented in this forum before tearing up my check. Neutral Art (8 reviews) On June 21, 2005, Art Mountain Dale, NY (Zone 6a) wrote: Has anyone noticed that when you log on to the website, the first page refers to a 2000 catalog, and it was last updated on 3/28/2000? Neutral ReeisBree (1 review) On June 21, 2005, ReeisBree Yonkers, NY wrote: I am new to gardening and was given the "bug" to start by our next door neighbor: he has the most beautiful garden with the heady scents of honeysuckle and lavender among others. He had not heard of SRN. I saw the ad and since I've been wanting to plant lavender (I love anything purple) thought about ordering. Thank heaven I found this sight; it was the first site mentioned when I did a search for SRN. Reading the comments here has made me think twice about ordering. Thank you, all of you, for your input. Positive Lorilee (1 review) On June 14, 2005, Lorilee Cheyenne, WY wrote: Wow! I guess I was one of the lucky ones that received my order in a timely manner. I planted my Iris's as directed and have beautiful results! They just started blooming within the last few weeks. They are breathtaking. For those that want to know, I did order these from an advertisment in the Woman's Day magazine. I came across this site as I was looking for the Spring River site and this watchdog site came up. I felt compelled to read about other experiences and now feel so genuinely lucky to have had a good experience with this company. To think I was going to order some day lilies from them. Now I have second thoughts! Negative nancy47 (1 review) On June 14, 2005, nancy47 Wellsville, KS wrote: I ordered a dozen russian lavendar plants. They arrived - I planted them - they died immediately. I called customer service they said they would replace them or send me back my money. I wanted the plants, so they reshipped them. I planted them, they died within 2 days. I waited to see if any life would return to either of the shipments. Nothing - dead. (The plant order did take awhile to arrive both times.) I called customer service & was told they had reshipped once & that was all they could do. I asked about their customer satisfaction guarantee & I Was Not a Happy Customer and wanted my money back as guaranteed. She said the company only reshipped once & would not replace or refund my money. I guess this is a better experience than some customers had - but do not think they are living up to their "No Risk Guarantee" Nancy Negative simon1ann (1 review) On May 12, 2005, simon1ann Florissant, CO wrote: I am so shocked to hear that this co, is a scam. I also ordered Lavender march 2005 my check was cashed and no plants have arrived. What can we all do to get to these people ?????? Positive lhodd (1 review) On May 4, 2005, lhodd Scarsdale, NY wrote: I ordered my plants in April 2005 and after reading all the comments, was sure I would not get them. However, today I came home to my plants in the mail, so it took less than 1 month to get them. So there is hope. Keep your chin up! Negative firefly16 (1 review) On May 4, 2005, firefly16 Mahopac, NY wrote: I just received another flyer in the mail from Spring River. I have ordered lavender from them before and it was somewhat positive experience. Well, I just called there 'Customer Service' number not only to ask a question about my dying Lavender but possibly make another order. Well, the CS rep was so rude. She said 'she does not take orders over the phone' and then couldn't answer my questions!!!! Yikes! Please, please, avoid doing business with this company. Negative yellowhair (1 review) On April 21, 2005, yellowhair wrote: I was very disappointed when I came across this website. I ordered 16 Hardy Lavender plants on February 22, 2005 from an ad found in the Sunday "Parade Magazine" and have waited patiently for my plants. After viewing the feedback, I doubt I will receive my purchase. My check has been cashed and I have tried to email the company, but the email was returned with an insufficient address. The email address I used was posted on their website and I used the copy and paste keys to eliminate the possibility of error. I too wonder why this company is allowed to continue it's advertising in the Parade or any magazine for that matter.

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