The scoop on 'Reimer Seeds'

Company Profile   Reimer Seeds Mailing Address: P.O. Box 236 Mount Holly, North Carolina 28120 (United States) Paper Catalog Cost: n/a » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 2 5 Neutral 0 1 2 Negative 0 4 20 This company offers a variety of seeds. This company specializes in: Seeds: Peppers

Feedback History and Summary   19 positives 8 neutrals 52 negatives

Comments:

Rating Author Content Negative Gallius Kailua, HI (2 reviews) September 17, 2009 I can report more or less the same experience as other have had with this company. I placed two orders for a mix of pepper & tomato seeds, which totaled approximately $150. The Tomato seeds had a germination rate around 50%, the peppers, well, they weren't even that good. Thinking that there was something wrong with my either my method or the seeds, I did a head to head "seed off" with Reimer seeds vs. Bayou Trader (peppermania) vs store bought Lake Valley, and Botanical Interests seed. As you can probably guess the Reimer seeds fell on their face with a 35% germination rate, vs Bayou Traders/Lake Valley/BI germination rate of 98%. In-effect, every dollar you spend on Reimer seeds gets you 35 cents of actual product... I think that pretty much says it all. Neutral ffahelper Brunswick, MO (2 reviews) September 06, 2009 I thought I had ordered ornamental pepper seeds from this company early enough in August to have nice plants by Christmas. I say, "I thought," because when I emailed them two weeks later about the expected delivery date, their return email told me that no order had been sent. Upon checking a printed copy of the order I had made, I had not noticed a line at the bottom of the order in very fine print that had to be checked, i.e. "I agree to the terms and conditions of sale. View terms and conditions of sale." Another page on the web site gave details about how long it would take to process and ship the order. If I had carefully read that information, I would not have tried to place an order because it seemed to be an extra lengthy time period unless I paid extra. No charge had been placed on my credit card. Although I like the choices of seeds offered, I probably will not try ordering from this company again. Negative howie24 Oakville Canada (4 reviews) July 22, 2009 Rudest customer service I have ever experienced. Stay away from this company at all costs. Wish I had read the comments about these guys before I placed my order. Positive tighewhite Hayesville NC United States (1 review) July 16, 2009 Looks like a lot of people had a bad experience Mine was very good - I ordered 4 different kinds of peppers, which is their specialty. Got all of them within a week. Germination was 95% or so. Seed count was 12-15 per pack more than the 10 it was supposed to be. I will still buy pepper seeds here. They have way more varieties than anywhere else Positive petesam Gothenburg, NE (1 review) June 13, 2009 Despite the negative ratings and bad reviews, with misgivings I ordered from this company. They were the only source of Discovery cabbage seed I could find. The order wasn't large, about $20:00 and I was pleased that the shipment was very prompt, the seeds all grew. Packages were small but I don't have a huge garden and am satisfied. Will order again. Negative punki53 Loveland, CO (1 review) June 09, 2009 Reimer seeds. Wow, sure wish I had found this site first. We are not dealing with poor seed here we are dealing with poor business practices. They charged our credit card and never sent our seed. Then when confronted they said their was nothing they could do. I am disgusted, and we buy $$$ worth of seed every year. They will not be the recipient of our account. Negative cherex74369 Welch, OK (1 review) June 05, 2009 WhooBoy.......Wish I had found this website BEFORE I ordered from Reimer Seeds!!! Missing items from order. Several emails regarding this and NO RESPONSES on ANY of them. Melon seeds were INFERIOR!!! Less than 20% germination when I tested them....after I have re-planted 3 times. NEVER NEVER NEVER AGAIN will I order from here. BUYERS BEWARE!!!!!!!!!!!!! I am reporting this issue to BBB in my state as well as theirs. Out a lot of money because of this (I have small truck garden so I ordered LARGE quantities). Negative ScottKay Waterloo, IL (1 review) May 06, 2009 On April 5, I placed an order with Reimer Seeds. The confirmation email I sent stated "We will begin processing the order and your order will be filled within 3 to 10 business days (excluding Saturdays, Sundays, and Holidays). " On April 25, I still had not received the order and had gotten NO email from Reimer since the order was placed. I sent two email inquiries with no response. I called them on the phone - no response. I then contacted my credit card company and they agreed to cover the charge. Reimer finally sent an email on May 6 (32 days after the order was placed) informing me that the order was shipped. I contacted them to inquire as to why they had not responded to my emails and got a very rude response back. My credit card company says that since they covered the charge, the seeds are mine for free (though after looking at others experiences, it is doubtful they will even germinate). I have contacted the Better Business Bureau. I would advise others who have had a similar experience to do the same. Positive AnthonyR Ocean Springs, MS (4 reviews) May 04, 2009 I have made two somewhat large orders with this company and both times I was statisfied. All the seeds where there that I ordered. Good things: Got orders right and received within 2 weeks. This company has a phenominal vegetable selection! The pepper and tomato section is HUGE. You can find all your seeds here and then some! Internet site was updated some months ago and you can make a wish list while you look. Bad things: Kinda pricey to be around 3-4 bucks for some 20 seeds. Some seeds are out of stock and have been for long periods. Recommendation: I read on this board Remier's customer service is suspect and thats a shame. With such a huge selection of seeds just buy what you can't find anywhere else from these guys. There is alot of odd and hard to find vegetable seeds on their sight. Negative writernan Vonore, TN (2 reviews) April 13, 2009 This company is by far the most rude internet company I have ever dealt with. Customer service is not part of their jargon. Ordered seeds and planting medium for $70 on March 7. Website said that the order would be filled in 3 to 10 business days. I checked the website on day 12 (March 24) and noted that the order had not been processed. Looked for a phone #; there is none. So I e-mailed inquiring. No answer. Then I cancelled the order and that's when the real ordeal began. They insisted that I had to take the order. Didn't I read their Terms and Conditions?? Frankly, what they had said on the order form was what I was going by. Then I stumbled on Dave's Garden Watchdog as I googled in their name - what a Shock!! MANY people have had problems with this company, from lack of seed quality to late deliveries and more. I have had my credit card company withhold payment and reported them to the BBB. My order placed with Territorial Seeds arrived within the week of order, on the same day that Reimers came in 3 weeks late. And, I'm happy to report that everything has germinated and the plants look terrific. Negative Cwhite111 Pullman, WA (2 reviews) April 12, 2009 The same complaint as everyone else, this company will not ship seeds in a timely manner and are extremely rude. Take your money elsewhere, let's try and drive this worthless company out of business. Negative RussMartin4154 Omaha, NE (Zone 5a) (4 reviews) April 11, 2009 My principal complaint echoes many others: Poor communication. They have no telephone number on the web site. I can understand this; neither does Tomatofest. But they did not respond to E-mail. I ordered on 14 March. I had trouble using any of my credit cards with their on-line ordering system, and I tried 3 times with each. Finally, I used an E-check. I also paid the $5.00 for expedited service. I informed them on 14 April by E-mail about the credit card problem. Since they won't ship on an E-check until it has cleared, I invited them to call my credit union (even gave them the phone number) to speed things along. No reply. When I saw that the E-check had been processed by my credit union on 17 April, I informed them of this by E-mail. No reply. I did indeed receive the seeds ordered; of the 12 varieties of tomato seeds, 11 have germinated at 70% to 100%, and it's only 8 days out, so I won't complain there. My total order (seeds, supplies, etc.) including shipping and expedited service was $164.25. To me, this is a large expenditure, so some reassurance about the payment issues would have made me feel a lot more confident. On July 3rd, 2009, RussMartin4154 changed the rating from neutral to negative and added the following: I'm sorry to have to do it, but I'm changing my rating to negative. On 09 June, I used their site to send a polite E-mail about poor performance of tomato seeds, specifically Nebraska Wedding (8 percent germination) and, to a lesser extent, Red Jelly Bean (failure to thrive). I waited 2 weeks, then, having received no reply, followed up with an equally polite letter by US Postal Service on 24 June. Ten days later, I've still heard nothing. This is a sad state of affairs indeed, because the many other seeds I got from them in the same order performed well. On July 23rd, 2009, RussMartin4154 added the following: It has now been a month since my letter by US mail, and still no response. I may try certified mail with return receipt, just so I can satisfy myself that someone at least received my correspondence. Negative Maxsio San Francisco, CA (2 reviews) April 10, 2009 As you can see this company in the past 12 months alone, has received 400% more negative feedback than positive ones. You have to work hard to get this many negative reviews and boy, they deserve their ranking. Instead look at Territorial Seeds they get ten times more positive rating than negatives ones. Johnny's Selected seeds gets 500% more positive ratings than negative ones. I wish I had found out about Reimer Seeds before ordering from them. They are an arrogant, inefficient, bunch of no goods. They sat on my order for two weeks, when I inquired about the order it took them 2-3 days to respond and their response is that we have shipped it which is a big fat lie. All they did is put a shipping request into USPS at midnight last night. Dishonest seed sellers. I will never do business with them again. Positive johansc123 Manchester, CT (1 review) April 09, 2009 I ordered Pink Brandywine, Brown Cherry, and Carbon Tomatoes. Also, Fish Hot Peppers. I received them within 10 days of ordering them, but I did pay the extra $5 to get to the top of list. There were more seeds than I expected in each pack and it was packaged professionally. So far I all of the tomato seeds I planted have germinated and now all have their first leaves, working on the second set. The Peppers havent come up yet but it hasnt even been 2 weeks yet and it's cold in my house. Overall, I will order from this company again. Germaination rates are near 100% and I have never grown or had a garden before. All this talk about professional or very experienced people not being able to germinate and grow with their seeds is a bunch of Baloney. Negative gg123456 Brooklyn, NY (8 reviews) April 08, 2009 Complaint is same as everyone else's. Ordered seeds three weeks ago. Have not received the seeds and they did not respond to email inquiry's asking for status. The company is a disgrace. They survive because I, like most people didnt think to check them out at this watchdog before ordering. Aslo charging $6 to ship a packet of seeds that can be sent with a 42cent stamp is obscene. Negative MitchHardy Rowley, MA (2 reviews) April 08, 2009 After enjoying Dave's Garden for years without signing up, I'll give Reimer Seeds credit for providing the motivation for me to join the Dave's Garden community. (I think that's about all I'll give them credit for, however.) Here's my story: I have been a gardener since I was in the 3rd grade. I won't tell you what year that was, I'll just mention that a certain popular US president was assassinated that year. I have been a commercial market gardener in coastal Massachusetts since 1991. Back in the mid-1990's, I used to grow a variety of yellow tomato called Golden Sunburst. To this day, I still consider it the only yellow tomato worth growing or eating. To give you some sense of where I'm coming from on tomatoes, I am growing 10 varieties this year, which is less than average for me. I have grown nearly 200 tomato varieties since I went commercial. After several years of growing Golden Sunburst, it was discontinued by the trade. (Don't you hate it when that happens? I do!) I managed to save my own seed for several years - even though it is a hybrid, it came remarkably true to type. I thought I had de-hybridized it, but two crop (personal?) failures in a row wiped out my supply. I looked it up in the Seed Saver's Exchange and found just one company who carried Golden Sunburst (sorry, don't remember the name and I'm not going up to the attic to look for it), but that supplier was a wholesaler with a minimum 1 pound order. One pound of tomato seed was a bit beyond me, so I passed, mourning the effective loss of one of my all-time favorite varieties. On a whim, I googled "Golden Sunburst" back in February, and, guess what? Reimer's Seeds carried it. Boy, was I excited! (I'm one of those people who get excited by tomato seeds...what can I say?) I rushed to place my order for several packets, thinking how pleased my CSA shareholders would be. I should have rushed to check out Reimer's Seeds on Dave's Garden..... I can't say I had any difficulty with delivery. Reimer's delivery speed ranked 5th out of the 10 suppliers I ordered from this year. The problem was 0% germination. I start tomato seeds on 3/4-inch mini-(soil)blocks placed on scraps of 1/2-inch plywood. I can fit roughly 1,000 blocks per scrap. All the blocks on each scrap are made from the same batch of blocking mix. All the tomato seeds planted on each scrap receive identical treatment: same temperature, same moisture, etc. Planted on the same plywood scrap, the tomato seeds (280 Ultimate Opener seeds from Shumway) to the left of Golden Sunburst achieved c.95% germinazation. The tomato seeds to the right (280 Mortgage Lifter seeds, also from Shumway) sprouted at a rate just under 100%. Apart form Golden Sunburst, all of the other varieties (9 of them, from 5 tomato seed suppliers) sprouted at rates of 85% - 99.9%. Golden Sunburst, as I said, didn't sprout a single seed. I am sharing this with you because I strongly suspect Reimer's of buying an old pound or two of that late-1990's era seed (it's cheaper if you buy it after the germinization percentage drops to around 0%....) and trying to pass it off as fresh. My suspicions are based on the fact that nobody, as far as I can tell, has carried that variety (wholesale or retail) for a number of years. I seem to recall hearing that all seed in commerce must germinate at a minimum rate of 80% according to federal law. Does anyone know if that's true? Can we complain to the feds about Reimer? I was going to contact Reimer to complain, but, just for kicks, first I googled "Reimer Seeds Reviews," which brought me here. After reading all the posts, I suppose there's no point in my complaining to Reimer's after all.... I supose I'm just out the money. I'm too busy growing food to chase Reimer's, and my experience with credit card companies' dispute resolution process has taught me that they tend to favor the vendor, but at least I've learned one thing: Next time I'll visit Dave's Garden before ordering from a new vendor! On April 9th, 2009, MitchHardy added the following: johansc123 - You sound like a shill for Reimer's Seeds. If you are new to gardening, you might think twice before insulting those of us who have decades of experience, i.e. your "baloney" comment. I've probably grown more varieties of peppers than you've read catalogue descriptions, and it's never taken me longer than 5 days to sprout pepper seeds. If your seeds from Reimer's haven't sprouted in 2 weeks, they're probably dead.... Negative johnrsharp Galesburg, IL (3 reviews) April 04, 2009 Ordered 6 kinds of seeds. Three worked out well. Two did not sprout at all. One kind of tomato seed sprouted, but into the wrong variety of tomato. A very bland and totally useless tomato, not even in their catalog. Riemer's customer service is from hell. They never admitted any fault, always insisting that I did something wrong. Negative blueberrytom Medfield, MA (3 reviews) March 30, 2009 In 2008, I ordered a bunch of seeds from these guys, took a while for them to process the order, and they said that the delay was that the flu hit the whole company (not joking, I have the emails). In 2009, I ordered a bunch of heirloom tomatoe seeds, sent 3 queries asking when I could expect my order to ship - heard nothing back, and decided to cancel so I could order with another company because I had no idea when they'd ship and because they wouldn't answer an email. They sent me an email back saying that I should have done expedited shipping and that I'm "banned from ever ordering from them again" (I guess because I canceled the order). I'd definitely order with someone else - there's no phone number attached to these guys, there's only an email address which they don't bother to answer, you can't add or subtract anything from your order (which you can from Burpee or any of the other places out there), and you have no visibility into when your order will actually ship. Negative lily11 Rainier, OR (1 review) March 28, 2009 I sent three messages to Reimer Seed Company before ever getting a response. My credit card had been charged the day the order was placed but three weeks later, the order still was unshipped. When Reimer finally contacted me it was with this message: The package was ready to be filled and shipped tomorrow, but we cancelled the order and refunded your credit card. Please add Expedited Service in the future if you need the order quickly! I had not asked them to cancel my order. I only wanted it to be sent. DO NOT ORDER FROM THIS COMPANY! Positive ndps99 Holyoke, MA (9 reviews) March 27, 2009 This is my first order from Reimer Seeds. I found them after doing a Google search for a recommended variety of Watermelon (Blacktail Mountain). When ordering those, I also took the opportunity to order a few varieties of pumpkins. The seeds came within a few days, all exactly as ordered with no substitutions and no problems. This company also seems to pack a relatively large quantity of seeds per packet for the price. So far, a very good experience. Negative gadawgie Mountainair, NM (1 review) March 23, 2009 my complaint the same as others listed here. i ordered on 3/5/09 and my credit card charged, but i have received nothing. to date they have not responded to two emails sent inquiring about my order. i would not recommend this company to anyone based upon my experience. Negative zoiboi Lancaster, SC (1 review) March 22, 2009 My experience sounds similar to the one below. According to the site they were to ship within 3-7 days of placing the order. I contacted Reimer via there customer service system on day 3 for an estimated ETA since my order was showing as paid but unprocessed. By day 8 I had no response, so I sent another email because the status had not changed on the site. Again no response. On day 11 I contacted them again (last Tuesday) and informed them that if they couldn't ship my seeds by Thursday (day 13)or give me an ETA I wanted the order canceled and I would be taking action if neither occurred (and I listed the actions). As of Friday morning the order was still not processed or shipped and I had no response. I contacted my bank and am having the credit card charge rescinded. I have also contacted the NC Department of Agriculture and am starting the process of filing a complaint since Reimer has to be licensed by the state. I sent them another email informing them of the reversal and my contact with the NCDA. Oh..and I have since found out the BBB rates them as a C+ due to complaints. If Reimer shows up on your search results, purge your browser's cookies and cache and get as far away as possible! Negative AwCrapBob Salt Lake City, UT (1 review) March 21, 2009 I ordered 11 different seeds from Reimer on 3/1. On 3/2 they charged my credit card. On 3/16 (Monday) I emailed them because the status was still unshipped, no reply. Emailed again 3/18 (Wednesday), status still unshipped, no reply. Emailed early in the day on 3/19 (Thursday), said that I needed to know if the order would be shipped this week. No reply. I went ahead and ordered from another source and paid expedited shipping to make sure I'd get them quickly (time is running out to get these started). Emailed Reimer late night 3/19, told them to cancel order as I had to order from another source, told them I had emailed my bank to freeze payment. Got an email from Reimer at 2:30 their time (afternoon) on 3/20 saying my order had been shipped. I replied giving them the above sequence, they said "Sorry, we never got those emails"...yet they got that one I replied to and somehow 12 hours after telling them the payment would be frozen they claimed the order was shipped. I replied to the email that I would send the package back (as I didn't need it any longer), they replied "We don't accept returns". Again, they never got 3 emails from me, yet were able to respond to my replies to theirs in minutes! I checked the tracking # they sent me (4 pm their time, 3/20). The one site was just a print-your-own label site, saying the postage had been paid for that number for 1 oz. of postage...can 11 packages of seeds possibly-with an envelope to pack them in-weigh 1 ounce? The USPS site had no record of this number. By just after midnight 3/21 the USPS site said that the tracking # was assigned to a package that had not been delivered to them yet. So, all they have done at this point is print a label for shipping-and by the end of their business day on 3/20 notified the USPS that they would be getting a package with that # from them. The package was not shipped as they claim, they are at this point trying to jam the package down my throat and then try to refuse to accept a return. Fortunately, I have very well documented this (emails, screenshots of the tracking lookups-which I emailed to myself to get a timestamp on them), so when the bank sends me the dispute form (the bank had called me back 3/20 later afternoon to say they were sending a dispute form-they had evidently called Reimer and were told it was too late to cancel the order, it was shipped) they will get full documentation of the events and the faux shipping. And evidently, if the seeds don't germinate, they have a return policy where you ship them the seeds and they will tell you if it was the seeds fault or not. I'm guessing what would happen if I tried to send seeds that didn't germinate back to them. Avoid these people. Not worth the hassle...their selection of seeds-tomatoes especially-looks great (which was why I ordered from them-I wished I had looked them up but they were recommended by a coworker so I trusted them), but their customer service is pure garbage, there is no return policy, and a dodgy looking policy of determining of the non-germination is your or their fault. Negative BWWoodland Lumberton, TX (1 review) March 10, 2009 On Feb 17 I placed an order foe zipper cream seeds ( listed as In Stock) . Waited 2 weeks and inquired twice about my order. Got a responce to the second E-mail. The responce was that it was on back-order. I asked for an ETA on the back- order, with no responce. I cancelled my order and am hoping for a refund Neutral mkavis Parrish, FL (1 review) February 23, 2009 I ordered and paid via Paypal on February 8. Today is the 23rd and my order is still not shipped. My email to them last week was not responded to. I just sent another telling them if I don't get an update I am getting my money back. I hope to get a response soon. After reading many of these reviews, I am worried about the germination rate of these seeds. I have used Pepper Joe's the last three years with great success but they don't have the variety that Reimer has. On February 23rd, 2009, mkavis changed the rating from negative to neutral and added the following: Moving to neutral. They responded today and shipped today. Luckily I received a professional and courteous response unlike many of the ones mentioned in the other posts. They did say they were slammed with orders and were closed one day. That's all I need is an update. Nobody dies if the seeds take a while to get here. It's all about setting expectations! Negative Azizam Brandywine, MD (1 review) February 10, 2009 Just to share the ending of their conversation with me, its: Do you understand English? You have to enter the items and quantity and address and the system calculated the shipping. If you are too lazy to enter the items and address, then please order elsewhere. Order Desk Reimer Seeds http://www.reimerseeds.com Negative zone3isabummer Duluth, MN (4 reviews) January 16, 2009 I started several pepper varieties from Reimers with about 30 other varieties from about 8 different sources. Only one seed from Reimers germinated. I was at about 90% with all of the others. I tried again with some of the remaining seeds from the packets. I used the Reimer recommended potting soil, a rubberized heating pad made for seed germination with an adjustable thermostat. I was very careful to follow the Reimers instructions. This time not one Reimer seed germinated, but about 90% of the others did. I have germinated peppers for years with good success. I have a degree in agriculture with a fair amount of horticulture study. Reimers is the only variable for the seeds that I haven't been able to germinate. I also notice that they rotate some photographs taken by researchers at the USDA ARS-GRIN seedbank 90 degrees and put their copyright on them. Check this out. http://www.ars-grin.gov/cgi-bin/npgs/acc/display.pl?1244778 http://www.reimerseeds.com/magnif-ambato-x-yow-hot-peppers.a... Positive redneckplanter Wharton, TX (1 review) July 04, 2008 so far so good....i have bombarded the folks at reimers with a thousand or so questions....... they have sent me cordial emails each time and answered all my questions so far. seeds on first laaaarge order all arrived as agreed and are all in the ground.quality on visual inspection looked pretty good.i'm not anal enough to use a loupe.they're seeds...... not jewelry. we'll have to wait as far as germination ect..... i'll let you know...but for my first dance with reimer i'm quite pleased.looks like i may have recieved a few extra seeds in the packets.awesome selection and i'm going to order more seeds today. keeping fingers crossed........good luck to fellow gardeners/potters out there..... On July 7th, 2008, redneckplanter added the following: wowwwww.. well the giant tomatoes and winter squash aren't up yet...i put them in traditional rows..... but the gurney's giant cantaloupe i put in a monster sized hill are already up. 5 days...no true leaves yet but 15 of 30 seeds are above ground. will keep you all posted...... ordered a bunch of winter squash from them...we'll see.... On July 8th, 2008, redneckplanter added the following: well the winter squash not up yet...but guess what? i've got baby tomatoes popping up everywhere.baby beefsteaks...hopefully they have enough time to make. got more winter squash and mellons coming...... my georgia rattlesnake mellons are making.....some big boys..... will let you guys know... On July 16th, 2008, redneckplanter added the following: well the gurney giants are going crazy...some working on their second set of leaves....5 of the giant pink bannana squash are up.the baby tomatoes are going crazy...couple inches tall now..... dropped my squash,watermellon,and more canteloupe last monday so too soon to tell. pleased so far with the tomatoes and giants.germination on the bannana squash slow but they are making....slowly...don't know if its the seeds or me? probably me...... will let you guys know about the mellons and watermellons and winter squash soon. Neutral farmervolk TYOTO Japan (1 review) April 05, 2008 My frends bought pepper seeds from REIMER. But very few germination rates of them. And what is worse, NO REFUND. They say, refund is only for USA. It seems that REIMER swindle japanese out of money ! On May 14th, 2008, farmervolk changed the rating from negative to neutral and added the following: I would like to change raiting to natural. because my frend? is a half wit and a crooked disposition. she always tells all sorts of lies, poor old woman. it proved that she used old seed, we can not blame the seeds company. Negative Palmer43 Leesburg, VA (1 review) April 02, 2008 I love their website but not their seed packages (no seed info printed). I need to know the information while at the garden not while at my computer. Until I read other experiences with germination rates I did not know why my Mexibell peppers had a germination rate less than 10%. (They came from Reimers.) I have also started different seeds with 15 different items (All from different companies-no problems with them). While I cannot speak for their customer service as I did not have to correspond with them, the seeds were delayed but they did a free upgrade to priority once their "sicknesses" were resolved. I am used to delayed delivery times with seed companies during this time of year and try to order early enough not to get frustrated by it.(Totally Tomato's seeds took 28 days to reach me.) But I do need my seeds to germinate as I am now scrambling to figure out how to replace those seeds (rather they should be transplants by now) that did not make it. In the future I will be more cautious. Negative Bama3006 Jacksonville, AL (1 review) February 15, 2008 The worst rate of germination from any seed bank I ordered from. Sometimes, you will get some other seed than what you ordered. I ordered some pepper seeds that were supposed to be from the Republic of Georgia. My friend from Tbilisi said the name was made up and not even remotely Georgian. Not one of 30 or more seeds germinated. I no not have this problem from Burpee or seeds i save myself. I sent an e-mail to complain and ask to evoke the guarantee. They sent an e-mail back saying that it was probably my fault. I gave them all the information they asked for then I never heard from them again. DO NOT BUY FROM THIS COMPANY. Neutral jimbarnhart 92392 United States (1 review) February 15, 2008 So far not so good. I placed an order for $65 worth of seeds at 1 am on the 7th. of February. by the 13th of February, I had not heard anything from them, so I logged into the web site to check the status of my Order, and it said that the order has been paid for and not shipped (they received the payment on the 7th of February), so I sent an email asking for a Status Update. (I Including all the information from my Paypal Invoice/receipt, to help them find my order). I received a reply very quickly telling me to Log into my account and to check the status of my order that way. So I replied that I had checked that, and that it said that they had received my Money, but not yet shipped my order. and that I was wondering when my order might get shipped. I also mentioned that two other seed orders that I had placed with other seed merchants on the same day, had all ready been delivered. I again received a very prompt response stating this "Please read the Terms & Conditions of Sale and HELP page! You did not add Expedited Service to the order. The answers of your questions can be found in the Terms & Conditions of Sale and HELP page." This was all they wrote in the email. So I replied that I was not trying to be Nasty, and I had read the Terms and Conditions of Sale, and was just wondering when my Order was going to ship, That I understood that according to their web site "It could take 7 to 10 business to receive the order during the busiest time of year.” (and yes the word was missing on their web site) (and Yes I let them know that the word was missing on their web site. I then went on to say that if they had just told me that my order was still being processed and should be shipped by the end of the week, I would have been perfectly happy. I have not received a replay to this email, however the entire "Terms & Conditions of Sale" page on their web site has been updated and corrected, but the status of my Order has not changed. They have time to promptly reply to my emails and fix errors on the web site, but they do not have time to process my Order. Now their web site says "Non-Expedited Orders take an average of 2-7 business days to leave our warehouse, and 3 to 7 business days for delivery time for First Class Parcel." SO I will continue to wait untill the 19th of this month before I say anything else because with the worst case scenario of counting business days, the 19th would be the 7th Business day after I placed my order on the 7th of February. I would actually be less concerned IF I was not treated so impolitely when I corresponded with them. I am also concerned because recently other people have placed orders with Reimer, and have received their orders in Less than a Week from them. On February 18th, 2008, jimbarnhart changed the rating from negative to neutral and added the following: I recieved Notification that my order has been processed and will ship tomorrow (02/19). With the Notification was an appolgy for the Delay, explaining that they had been hit with this nasty flu that is going around. Positive Valentina_S West Bend, WI (Zone 5a) (8 reviews) February 04, 2008 My order shipped fast, I got everything I ordered, I even started some of the seeds (just a few) and every single one sprouted. I guess I will order from them again next season (they do have a good selection of seeds...) Positive DaveH San Francisco, CA (Zone 10a) (18 reviews) January 31, 2008 I ordered 5 packets of seed earlier this month, and received the entire order in less than a week. I haven't started the seeds yet, but I've ordered from Reimer in the past and have had no problem with delivery or seed quality. Negative tanker1812 Jacksonville, NC (Zone 7a) (1 review) January 27, 2008 I again should have found "Dave's Garden" prior to ordering from Reimer Seeds, or done what I normally do and check the BBB. After 8 days my account showed a paid/unshipped status. I, as any other person who makes and order wanted to know the status of my order. I sent them an inquiry as to the status of my order. Here is the contents of that email chain. The rudest and most unprofessional people I have done business with (I wouldn't call what they do business). I am bordering on they are a fraudelent company making alot of money from people who fail to take action for a $4-5 order as it's not the trouble. I am reporting this company to the Better Business Bureau. I do hope that you all do the same. Below is the email chain on a simple question of what is the status of my order questions. Sir: We answered your question below. Don't you understand English? We sent you numerous emails, including the last email below, and you keep asking the same question over and over again, even though we provided the answer to your question several times. We cancelled the order and refunded your money. HELP DESK Reimer Seeds http://www.reimerseeds.com -----Original Message----- Sent: Saturday, January 26, 2008 3:18 PM To: orderdesk@reimerseeds.com Subject: Re: Order Importance: High I understand, but my question was, it has not shipped yet. What is the status of my order? On my status is says paid/unshipped. When can I expect it to ship? On Jan 26, 2008, at 3:15 PM, Order Desk wrote: Sir: You did not read the HELP page as we in instructed you to do. If you did read the HELP page you would have found the information and would not have had to send us one email. Below is the HELP page concerning ESTIMATED DELIVERY TIME --------- What is the Estimated Delivery Time and When Can I Expect the Order to be Shipped? The estimated delivery time is: 3 - 7 days USA Orders - First Class Parcels 7 - 21 days International Orders - First Class Parcels Non-Expedited Orders take an average of 2-7 business days to leave our warehouse, and 3 to 7 business days for delivery time for First Class Parcel. We ship all orders via the United States Postal Service. Add Expedited Service to future orders if you need the order filled quickly. Expedited Orders are filled before non-Expedited Orders and select Priority Mail or Express Mail for quicker delivery. Expedited Orders take at average of 1-2 business days to leave our warehouse, and 1 to 7 business days for delivery depending on the shipping method you selected during checkout. Expedited Orders placed on a Friday will be processed the following Monday. The busiest time of the year is between December and June, so consider selecting Priority Mail or Express Mail during checkout if you want your order to arrive more quickly. Add Expedited Service to your order if you want your order filled immediately. Remember, orders are filled in the order they are received, except for Expedited Orders which are filled first. The delivery time is based on when the order is shipped and what method of shipment you selected during checkout. International Orders can take longer than 21 days, if the Customs Office in that country decides to inspect the package. To check the status of your order, Login into your account and click Order History to check on when your order was shipped. In the upper left hand corner, the date the order was shipped is found after the words COMPLETED. The time of delivery starts from the time the order was COMPLETED. ---------. And, you did not add Expedited Service to your order, so the order is filled in the order they are received. If you did add Expedited Service, your order would have been filled the following work day. Please read the HELP page concerning EXPEDITED SERVICE ----------. What is Expedited Service and Should I Add it to My Order? Add Expedited Service to your order if you want your order filled immediately. Orders are filled in the order they are received, except for Expedited Orders which are filled first. The delivery time is based on when the order is shipped and what method of shipment you selected during checkout. ----------. If you want us to cancel the order and refund the money, we would gladly do so. Your order is scheduled to be shipped early next week. And for the BBB complaints, people who report complaints are usually those who don't read the Terms & Conditions of Sale before completing the order. If you read the Terms & Conditions of Sale, which you were required to read before completing the order, you would have found all the questions you had about estimated shipping time and Expedited Service. We haven't had a customer send so many emails about estimated delivery time as you have. We hope we answered all your questions and your order is on hold now until we hear back from you to see if you want us to cancel or ship the order. HELP DESK Reimer Seeds http://www.reimerseeds.com -----Original Message----- From: Sent: Saturday, January 26, 2008 2:58 PM To: orderdesk@reimerseeds.com Subject: Order * * Order History * Mailing Lists * Change Email * Change Password * Download Files * Loyalty Points Home > Your Account > Order Details Order Number 80685 Reimerseeds, this is the 3rd time I have tried to contact you concerning my order. Please respond with something other than the auto reply. My order hasn't shipped 6 days after ordering. I have checked your status on the BBB website and see that you have had numerous complaints. I would very much like to resolve this issue of you communicating with me. Please let me know the status of my order and when it will ship. Negative Antoinine Mayfield Heights, OH (Zone 5b) (2 reviews) January 17, 2008 I placed an order with this company on Jan 9th for 5 packs of seed. I was not notified that 1 pack was not available and was put on "back order". Upon receiving the order today Jan 17th, I emailed their customer service asking to exchange the tomato seed for a packet of cantaloupe seed which cost exactly the same. I was told that they do not substitute under any circumstances even if it is their fault and that I could only be issued a credit. I was very rudely referred to their "terms and conditions" page on their site. I would like to suggest that their website ordering system be made more customer friendly. It seems that their ordering system does not reflect good customer service i. e. the fact that an out of stock item cannot be substituted for another item of equal dollar value. It is not the customers' fault that they do not have an item in stock when they have all control of their inventory and of updating their website to reflect current inventory status. It seems odd on many levels that they would rather issue a credit or make the customer wait until they replenish stock than to substitute for another in stock product at the customer's request. As a first time customer I would especially expect them to be more accommodating in effort to earn future business and I will definitely take this into consideration before doing business with their company again. Positive greenpazz Batesville, AR (1 review) January 10, 2008 I placed a complex order for 57 packages of seeds with Reimer Seeds on January 5, 2008 , paid by credit card, and receive my order -- beautifully packed in a small Priority Box, complete except for one item back-ordered -- on January 10, 2008 via Priority Mail. I opened several packages and spot-checked for seed quality. Contents of every package that I checked looked fine. Germination attempts are still over a month ahead of me, but I have had seeds not germinate now and then from EVERY supplier I have used over my 40 years of gardening. I don't always know what I did wrong, but it would be VERY UNFAIR for me to blame any seed seller for my occasional failures. I can assure all new gardeners... and many experienced ones... that this website is worth a serious visit, if only for its extensive listing and pictures and descriptions. Most sincerely, An Ozark pepper grower Positive tbeck Chualar, CA (2 reviews) January 08, 2008 I have not started the seeds yet but I ordered them online on 1-2-08 and received them 1-8-08. They did back order my "Veggie Tales" sunflower seeds for my son but I was surprised my order came so quickly. Their web site was fun and I ordered pepper seeds originally from Korea and India. Negative gypsyfamilyfarm Evansville, Manitoulin Island Canada (6 reviews) December 24, 2007 Hi. As a commercial market gardener specializing in rare, unusual and exotic fruits and vegetables, I am always looking for something new. I was quite excited when I came across Reimers' website with what looked like some tremendous varieties that I had not seen elsewhere. I placed my order but a couple days later received an e-mail stating that my address was not in some database and unless I rectified the situation they would cancel my order. I responded to their e-mail assuring them my address was correct despite what their computer said. I have lived here for years and should know my address. Also, I deal with well over fifty companies from around the world every year and have NEVER had a delivery problem. Reimers and I went back and forth a couple of times until they agreed to mail my order if I would accept responsibility should there be delivery problems. I said "ok". Two days later I received an e-mail stating that since I had failed to fix my address problem my order was cancelled. A query to their company indicated that it was their way or no way. To this I pointed out that they had lost my business and that I, as a garden column writer, was going to share with my readers the dissatisfaction that I felt with their company. I then received a littany of nasty responses incuding calling me "too lazy" to fix the problem as well as calling me an "obnoxious Canadian". They even went so far as to point out that I was obviously not a good Christian (paraphrased) since I was "harrassing" them at Christmas. This is without doubt the most offensive "service" that I have ever received from a seed/plant company. Generally people in this line of work are fairly similar and willing to go that extra mile to help out another gardener. Not Reimers. It is conceivable that I just got someone on a bad day, but even so, such responses are unproffessional and inexcusable. Also, I have saved the entire chain of e-mails as proof should there ever be any dispute from Reimers as to the veracity of my statements. There is obviously a reason that I had never (in forty years of gardening) heard of these people before. Negative potawie Near Ottawa Canada (1 review) November 28, 2007 They lure you in with all the varieties then screw you with crappy seeds or mystery seeds. Horrible customer service too. The only thing good about them is their website.

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