danielslye Des Moines, IA (1 review) March 24, 2015
I just placed my fourth or fifth order with Greenwood Nursery. I ordered honeysuckle, red twig dogwoods, lilac and giant pussy willows. The pussy willows are just that - GIGANTIC. In fact, I had no idea they'd grow taller than my house. The dog woods I planted en masse and at first wasn't sure if they'd grow so closely together. They did and make a beautiful winter hedge when they are all red (a beautiful contrast against a backdrop of Iowa snowy winters). The honeysuckle are growing and in fact I received one extra plant when placing my order (not sure why). The lilac bushes a doing quite well, though I wish they'd grow as fast as the pussy willow. They are fragrant and healthy. I had two dogwoods that didn't make it, and Greenwood Nursery quickly replaced them the following year (NO QUESTIONS ASKED). I plan on purchasing ground cover plants this year (sedum) and possibly some fruiting trees. I have referred my neighbors and friends to purchase, which is a big deal to me. I would not refer my close friends and family to just anywhere. Greenwood Nursery is great IMHO.
This is the first time I've ordered from Greenwood Nursery. My plants arrived very healthy, and the packaging was excellent. My plants are growing very well.
I wanted to comment on receiving trees that look like dead sticks. Thirty nine years ago, I ordered a weeping cherry tree from a catalog. I received a four foot dead-looking stick, but planted it. After a period of time, I was ready to pull it out, but my husband said to leave it alone. Seven years it bloomed, and thirty nine years later I have a huge, magnificent tree. If you get a dead-looking stick, give it a chance.
I have not received my plants yet, but I did have a very positive experience with Customer Service. I have worked in that field for years, and this was excellent. They are prompt with their acknowledgement emails, quick to advise of any problems, and more than willing to work with you. I had a delay in part of my order, and by my choice, I put off receiving anything until the entire order could be shipped. Not a problem, these things happen. But then our plans changed and I had to cancel part of the problem. No problem on their part. The part of the order I wanted to retain, was processed and will be shipped in due course. I do not expect huge plants, since they would be impossible to ship without damage. So we will see what happens when I get them. However, the customer service has so far been excellent.
My experience with Greenwood Nursery from start to end was nothing but excellent.
When I had a question, it was replied to with expertise and timeliness.
When I had problems setting up an account online, the matter was resolved quickly, and I was able to shop that same day.
When my plants arrived, I was so very pleased with the way they were packaged. The damp newspaper and plastic wrap preserved them so well that even though I had to wait a few days before planting due to weather, they were just fine; the leaves never wilted or browned. When I ordered 50 bare-root Vinca, I was nervous about separating them all, but when I saw that each one was hand-tied individually, it made the planting process so much easier. That kind of attention to detail is appreciated.
This year, we had unusual amounts of rain, and I was afraid that I may have lost my newly-planted shrubs, but as the water has dried up, the leaves have begun to bud. Needless to say, I am thrilled with the quality of these plants.
I appreciate Greenwood Nursery's commitment to quality products and customer service, all the while having outstanding prices. It was a pleasure working with them, and I intend to buy exclusively from them in the future.
This was my first online purchasing experience. I was very leery about ordering online but I had read positive reviews so decided to go for it. I order 10 rose of sharon shrubs that arrived in spring for planting. I followed instructions but for some reason they only one leafed out. I know 2 died for sure so I contacted Brenda at greenwood nursery for help on what to do next. She quickly sent me new cuttings no questions asked and they are now doing great. I was so impressed with the customer service they provided as I have had much worse experiences with brick and mortar nurseries when i needed help with my plants. I will continue to order from them for all my gardening needs.
BJames1 Elizabeth City, NC (Zone 8a) (7 reviews) July 5, 2014
Posted on June 3, 2014, updated July 5, 2014
I had a bad experience with bareroot trees purchased through this company. Ginkgos arrived with all roots cut off. Metasequoia arrived with leader topped. Taxodium and Metasequoia appeared to have been harvested in active growth and then dessicated through the climatic uncertainties of shipping in late fall. I will not order again from this company. On July 5th, 2014, BJames1 added the following:
A refund was accepted that reimbursed me for the plant material minus shipping costs.Company representative comment on June 5, 2014: On Jun 5, 2014 10:01 AM, Greenwood Nursery responded with:
A staff member has tried to get in touch with you, but you haven't emailed or returned their call.
When you were in contact with us in late fall, they asked if you would please follow up with them on the status of any plants that did not leaf out.
I have ordered from Greenwood Nursery several times in the past. The plants have always done very well, and I always check availability of the plants I want there first when ordering. My last order was the first time I have had a problem. I received my order and when I opened it, I found an invoice for someone else, and I had their plants. I called Greenwood Nursery and since it was after hours, I left a message explaining what happened. The next morning I received a call from GN and explained the situation. I was told to keep the plants and they immediately shipped another package to me with with the correct plants. They included extra plants with my order. I couldn't be happier with the company or their customer service.
I would like to say Greenwood Nursery is top notch. I ordered two Persian Lilacs one which died. I wrote an email to the nursery and right away same day service had me a replacement on the way. That is customer service and fantastic PR work MAX! I am very impressed with this nurery compared to another I dealt with in the past which tried to lay the blame off on me for plants succumbing. The only way I got any action was to file a complaint with the BBB then I was over whelmed with apologizes and offers of a replacement. Unless Greenwood Nursery changes their theme as far as CS & PR I will buy here again.
Wow! Ordered a Drift Rose through Greenwood Nursery and was thrilled to receive a much larger plant than expected. Very healthy; lots of foliage, and already with a few blooms! Quick shipping, too--very pleased with this company.
I ordered 3 Triple Crown Blackberry plants last year from Greenwood, gave one away and planted the other two in a 6x12 spot in the garden, after working in a goodly amount of composted horse stall cleanings. The plants took right off and gave us a handful of berries a few months later. After that, they spread like there was no tomorrow. I had to cut them back a couple of times when they grew outside the edge. This year, we started harvesting on June 7, picking enough berries to fill a quart bag. Two days later, another quart bag. One day later two quart bags, and yesterday well over 2 quarts. The berries are delicious and incredibly large, some up to an inch wide and 1 3/4 inches long. Triple Crown lives up to its billing!
No wonder there are currently 31 negative reviews of Greenwood Nursery.
Their customer service is wretched.
After I received my order for a Major Wheeler Honeysuckle, I noticed it didn't look anything like the photo they have online. It is smaller than depicted in the greenwoodnursery photo and did not come with the "Bamboo arch (perfect for gifts)". Instead of answering my email, they shipped out yet another unnecessarily giant box filled with tons of messy paper, without any apology or explanation, it simply contained the missing bamboo arch. No response about the size difference. No response at all. However I noticed they altered their website to state the plant will look nothing like the photo of the potted plant they still use. Lol, what a company.
- Environmentally wasteful not to mention annoying to wrap up for garbage pick up.
- Terrible customer service. They simply don't care! Nice work Greenwood Nursery.
Company representative comment on June 8, 2014: On Jun 5, 2014 9:58 AM, Greenwood Nursery responded with:
You did send an email after hours last Thursday and I responded to it first thing Friday morning. Below I have posted the email that I sent to you at that time.
Plus, on Tuesday morning, I not only phoned you asking to please check your junk/bulk email, I resent the email from Friday. I wasn't aware that you didn't receive any of my correspondence.
I truly feel bad when a customer isn't happy with their plant or when something is missing. With proper care, the plant that you purchased will look very much like the one in the picture as the picture was taken around mid to late summer (roughly) last year. A plant in spring will not be the same size as it will be in different parts of the year.
Friday, I boxed up the bamboo arch and mailed it to you. I boxed it so that it would not likely be broken during transit and arrive safely to you. We package orders with recycled paper that is free from print and safe to be re-used in many different ways. It is actually an environmentally safe way to package shipments. the box and packing was not excessive so I don't understand why it would be an issue for trash collection. Tuck paper back into box and it's ready for trash pick up.
Yes, i did make the notation for that image on the site so that it is clear that plants don't always look exactly like the images. The difference in the time of year that plants are shipped directly affect how they look. THis is what I placed on the Major Wheeler Honesuckle page: "Note: picture of plants will vary with the time they are planted, how long they've grown and when they're shipped."
I wish you had received Friday's correspondence. After i publish this rebuttal, i will try once again to resend the email to you. Though you will have received the voice mail that I left for you and asking you to check your bulk/junk email folders.
Maybe you will take the time here to read the email that I sent to you Friday morning.
We've been listed with Dave's Garden since 2001, which is long before many of the new mail order nurseries ever started their businesses. Though I started Greenwood Nursery in 1978, we've been online since 1998.
From: Cheryl Jones [mailto:email@example.com]
Sent: Friday, May 30, 2014 9:03 AM
Subject: RE: Your Order Has Shipped
I’m so sorry about that. After checking with my shipping department, I found that the grower didn’t include them on their last delivery. We are getting a supply today and I will be mailing one out to you (through Priority Mail – so it should arrive Monday…maybe Tuesday at the latest).
Thank you for pointing that out to me so that I could correct it.
Concerning the plant, the picture was taken about mid to late summer, I believe. Plants vary in size according to the time of year. In spring, they’re just beginning to put on growth or new growth so that as the growing season progresses, they grow taller and fuller. I have taken pictures of plants that are in all stages of growth for our site. Some range in just sprouting to mature size. It depends on what is available to me at the time we add a new item to the site.
Have a wonderful weekend and look for your bamboo arch early week!
Cheryl D. Jones
Cheryl D. Jones
P.O. Box 686
McMinnville, TN 37111
1.931.668.3041 (local phone)_____________________________________________ http://www.greenwoodnursery.com
If one wants to experience the BEST in customer service, then I can wholeheartedly recommend Cheryl at Greenwood Nursery. I am located in the Appalachian mountains in North Georgia and get all my products from Greenwood Nursery over the internet. Last fall I purchased many a bare rooted plant that i planted for rooting over the winter months. This winter was one of the coldest in record for Georgia and 4 of my 5 Fragrant Honeysuckle plants failed to root and were still dormant this spring. There were clear signs that the sub freezing temperatures did them in. Well, a simple and single email message to Greenwood Nursery resulted in Cheryl sending four rooted and actively growing Honeysuckle plants at no charge!!!!!!
Greenwood provides me the best in service and with a friendly professional approach to all my gardening needs....from snake repellent to ground cover to flowering bushes.
Thank you Cheryl and all your staff at Greenwood.
I ordered a weeping willow tree that could only be sent in late fall, which I planted according to their directions. The tree appeared dead, but I was hoping it was merely in hibernation. This spring it did nothing and looks no different than when it arrived. It is still dead. The tree arrived about 2 feet tall, but was just a stick. It arrived with no soil and only a few roots. When contacted, they would only replace this tree next fall, and they would not cover shipping, and so it would cost another $20 to get a dead tree. What a terrible experience!Company representative comment on June 5, 2014: On Jun 5, 2014 9:16 AM, Greenwood Nursery responded with:
It's horrible when any plant fails to leaf out after planting. Greenwood is committed to working with its customers so the plants that they purchase from us are not only growing but thriving.
When we hear from a customer who lost a Greenwood plant, we work with them to replace it or provide a store credit so that they may select another item, which is what happened with Sander. Sander replaced the willow with gorgeous hydrangea plants. We are curious as to why he made this post and, then, failed to update it.
As do most mail order nurseries, we ship bare root trees and shrubs as they have begun to go dormant in fall...which generally is mid to late October. Leaves are left on the plants to fall off naturally which is healthier for the plants.
After the winter that made record books across the country, many homeowners lost a large amount of plants in their yards, both old and new plantings.
Ordering bare root plants is a new concept for some homeowners as they have not seen what younger trees and shrub and their root systems look like after digging. It's much like a person who wears clothing nicely doesn't necessarily look good naked. The mystery is gone!
I ordered 10 potted Vinca minor plants and 3 Lady Lavender plants to be sent to friends. They arrived last Friday, and my friends were very pleased and told me how impressed they'd been by the careful and expert packing.
I went to visit them last weekend to help with the planting, and the plants were all thriving and beautiful! We planted the vinca about 18 inches apart with no trouble in the area they'd chosen and planted the lavender in containers on the patio so their fragrance could be thoroughly enjoyed once they blossom and bloom.
While this may start out with a problem it ends with flying colors... so keep reading!
I placed an order for a crepe myrtle and it was shipped. Unfortunately, when I opened the box, it had not been staked and the poor thing was broken off 1" from the dirt. I called Greenwood Nursery and left them a voice message. 48 hours later, Nancy called me and apologized and told me not to worry, they would send out a new one, and they did. It came in 4 days...was staked with a large bamboo stake, and the pot was fabulously wrapped in plastic so not a bit of dirt escaped. The baby tree was COVERED in buds, and not one was broken. I was astounded.
When you order nursery stock by mail, problems occur. At least over the years, that has been my experience. This company contacted me promptly, APOLOGIZED, and quickly replaced the item. I have never seen such great packing on the second plant... so based on my experience... they are wonderful... and I would not hesitate in the least to order from them again in the future. A very happy customer in Spring, TX
Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
MarianneP Bellville, TX (1 review) October 11, 2013
This is an email that I sent and 2 business days later I still have NO response. Will never order from again:
I received my plants today and I was so excited to put them in my beds. However, much to my dismay the condition of the plants was appalling. Here is what I found:
Box in excellent condition, top 6” filled with shredded paper. This is where the care of packaging stopped. There was nothing at the bottom of the box to cushion the plants and nothing in between the plants. The plants were thrown in the bottom of the box, on their side, on top of each other. EVERY single one of the plant containers was crushed. This prevented being able to extract (what was left of) the plants from their container with the entire root ball/dirt intact. 90% of the plants were broken and bent. One of the plants had only 1 leaf and another had no leaves, only a stick. I have no idea if these plants will survive & I had no idea which was the “good side” as there was no good side. To charge 9.95 each and have them arrive in this horrible condition is, at the very least, not the way to give a good first impression. If a nursery had plants in these conditions they wouldn’t be able to sell them for more than $1-2. I have a gardening board on Pinterest as well as many friends that I garden with. We share our experiences, good and bad, and are always looking for new resources for plants and supplies.
The fact that once you charged my credit card meant that the plants were my property and I expected them to be taken care of. All other nurseries that I have ordered from took care in making sure their plants arrived in pristine condition – full, blooming, and properly packaged/protected (and I paid no more for them than from your nursery). Right now, these plants look like carefully placed weeds in my bed; they certainly don’t resemble anything that anybody would purposely plant.
Please let me know what compensation that I can expect to receive. I can send a multitude of pictures for your reference if necessary. I look forward to hearing from you. Company representative comment on October 21, 2013: On Oct 21, 2013 12:30 PM, Greenwood Nursery responded with:
Ms. Paulsen received a full refund on October 14th for her purchase even though she had already planted this plant order in her garden not allowing us to pick up the damaged plants.
Due to the urgency of Ms. Paulsen's situation, a phone call to our office would have been most appropriate in addition to or in lieu of an email. After resending her email on Friday night and cc’ing me, Ms. Paulsen did not respond to my email from early Saturday morning when I followed up with her. Emails can be a very iffy way to contact at times especially when someone desires resolution immediately. It seems that many email providers have been updating their systems recently which can delay and even delete correspondence.
We feel bad that the staff member that Ms. Paulsen had sent her email to was out of the office on Thursday and Friday unexpectedly on a family emergency. Her emails were not forwarded to other staff members until late in the day on Friday.
Greenwood Nursery is a family owned and operated nursery business. We want each of our customers to be delighted with their purchases and are here to help make each planting experience a successful one. Being in business for 35 years, we do understand that oversights can happen and do apologize that Ms. Paulsen's order arrived damaged. It was very disappointing and our shipping department has, also, been reprimanded for the error.
We wish that Ms. Paulsen had given us the opportunity to resolve the damaged shipment before she began blasting throughout the internet with bad and even horrible reports about our company that she has since not updated in any way to note resolved and that she received a full refund. Also, had Ms. Paulsen signed up as a Greenwood Garden Club Member, she could have purchased the plants at the clearance price as well as received a 10% discount off that, her first, order.
We are not owned by a larger corporation, as are many mail order nurseries. Greenwood Nursery has remained privately owned and we provide everything in-house. When you call our 800 number, you are able to speak with one of our staff here at the nursery. Like many who work in small businesses, when one or two staff members are out, everyone else has to pitch in to make up for the lack. It is regretful when any situation slips through the cracks and we do work quickly to resolve any problems, once we are aware of them.
Certainly not that Greenwood wants to turn away any customer, however due to the hurtful and mean behavior exhibited by this Ms. Paulsen, we ask her to not to return to Greenwood Nursery.
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
PhyllisNW New Gloucester, ME (1 review) May 24, 2013
I was very pleased with my order. The plants were of a good size and look very healthy. The packing was great! I will definitely order again some time.
I was looking for a rose hedge and found Greenwood Nursery online. I was inquiring about Rosa rugosa varieties and Cheryl suggested Rosa Hansen for a living fence. I am so grateful I took her advice and that I came across Greenwood nursery! The prices were so reasonable and the rose hedge went from bare root plants to a full on flowering hedge in 18 months. It is stunning! Tall, beautiful, and tons of flowers. I will definitely shop here again. In addition, their customer service is tops! They promptly answer questions and have great advice - obviously!!
mummaru East Bridgewater, MA (1 review) May 20, 2013
I am totally happy with my first purchase from Greenwood Nursery. I ordered 5 fragrant honeysuckle plants and promptly received 6, all with either buds or leaves or both. They're in the ground and growing already :) Oh, and I was very impressed with the care the nursery took in packaging - nice, recyclable shredded paper. Kudos - I'll be back!!
dmarie1960 Fredericksburg, VA (1 review) May 18, 2013
I have ordered from Greenwood Nursery several times. The plants arrived in excellent condition. Very healthy. Every single item is thriving. Customer service is wonderful. I am extremely pleased and will order ALL of my plants from Greenwood Nursery. A very happy customer. Try them !!!!
I received my white Rose of Sharon shrub (Hibiscus Diana) this week~ April 27, 2013~and I am VERY impressed! I have wanted one of these shrubs for quite awhile; they have a large white blossom that stays open over-night!
The shrub arrived in a 5 ft long box. The Rose of Sharon was much larger than I expected. It had 9 branches on the trunk! I was expecting the shrub to be small; this one was well over 4 ft; I think it will bloom this summer.
Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
All plants were healthy and well rooted.
Frank1965 Shreveport, LA (23 reviews) January 25, 2013
I ordered Thuja Spring Grove and got a great deal- they arrrived and are in excellent condition. I will be looking to order again in the near future.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug
gprados New Iberia, LA (1 review) November 27, 2012
I first received an order from Greenwood Nursery, planted and was disappointed in the outcome. I let them know the outcome of my planting, and to my pleasant surprise they said they would send me another shipment at no charge to replace the plants I lost. I was still skeptical, however they came through. I really appreciate the time, effort and expense they went to in order for me to be satisfied with them. You can bet I will use them in the future, this is what everyone wants from someone you deal with. First rate company as far as I'm concerned.
New Iberia, La.
I recently ordered Vinca Major periwinkle and Weigela from this nursery. I have ordered from several different mail order nurseries and in general have had good results. With Greenwood, I was totally impressed with the customer service received from Cheryl & Brenda regarding the shipping and follow-up. The packaging done on these items was the best that I have ever seen for plants of this size. Also the size and quality of the plants that I received seem fantastic. I will try and issue a follow-up next Spring after they go through the Winter and let you know how they seem to be then. From the looks of them though I expcect great results.
Greenwood Nursery and its staff were outstanding in helping me select the correct thyme ground cover and advising on how to best plant and take care of the plants.
The quality of the plants were excellent as was the way in which they were packed.
Greenwood provided constant help and reassurance.
I highly recommend them.
2shayLinda Moreno Valley, CA (1 review) June 15, 2012
I ordered some hibiscus plants from Greenwood. They were shipped as advertised but my state held them up for "inspection". By the time they got to me they were very dry. I tried TLC but it wasn't working. I sent an email to ask if there was a guarantee. Cheryl responded the next business day and explained the delays and told me she was shipping new plants out. Within 3 days I had very healthy new plants. I've planted them and am hoping for the best. I was very pleased by their customer service. A rare quality these days. THANK YOU
Jofromohio Russellville, OH (1 review) June 11, 2012
This is the email I sent Greenwood Nursery a few days ago...I got a nice response back from them. I would definitely order from them again!
We are very pleased with the Sedum Dragon's Blood Red that we purchased last fall. My daughter was wanting ground cover along her sidewalk. When it arrived she was not really prepared to put it in the ground as I had gotten it for her birthday; but she put them in anyway. She got the area ready very quickly and we put them in the ground. Nothing else was done to them all winter. This spring we cleaned the weeds and grass out of the area and every plant had survived! They are now mulched and seem to be growing. When the plants get a little larger and start covering the area better, I will send you a picture. I really liked the plants and plan to order more plants from your company...!
For now, I'm keeping my review neutral until I see how things develop (or not.)
Back in March or so (forget the exact date) I ordered 50 Russian Olive trees and was informed they would be shipped to me in May, which they were. I have planted many bare rooted trees before, but as soon as I received these I was concerned as they seem very dried out, stiff and brittle, no flexiblity at all, and the buds they had were dried out and would fall off at the touch.
I was prepared to plant them right away, so I soaked them for a few hours and then planted them, but was concerned about the condition they were in when they arrived. I emailed customer service, and spoke with Cheryl who said to cut them back by 1/3 to 1/2 and they should start growing within a month or so, not all would sprout out at the same time however.
Well, it's been about a month, and while I water them regularly, they seem to be getting even more dried out, I'm almost sure they're dead, and felt that they were the minute I first saw them, so I don't have much faith at this point, but I will give it a couple more weeks or so, and then proceed from there. I don't know how long it can take for these trees to break out of dormancy, my experience with the same type of trees, in bareroot form, it didn't take as long as these are, and in fact, the bare trees I purchased in the past, clearly were starting to bud out with LIVE buds, unlike these.
As I said, I have purchased many bare root trees in the past that were of good quality, however I feel that clearly this batch was not, and in that regard I am disappointed with Greenwood Nursery so far, but will reserve final judgement for a couple more weeks or so.
Cearbhaill Russell, KY (Zone 6b) (13 reviews) June 4, 2012
In July of '11 I ordered two Cornus kousa dogwoods.
I chose Greenwood as my vendor purely because they were so close to me that I can receive my items in one day, thus (presumably) reducing shipping shock.
I received two dried up sticks with not the first leaf.
Where does one even find dormant dogwood twigs in July?
Clearly they keep stock dormant in coolers.
I contacted Greenwood and was told by Cheryl to plant the trees and care for them for six weeks, which I did despite knowing a dead plant when I see one.
After six weeks I again contacted Greenwood and after exchanging far too many emails over far too many days I was finally told that if I paid shipping again they would replace them the end of October.
I agreed and waited.
The end of October I received two replacement kousa dogwoods, each fully leafed out and both drier than sand. There is no conceivable way these plants were in good shape the day they were shipped and completely dessicated when I received them the next day- it's simply not possible. They were crispy critters, leaves crumbling every time you touched them.
It was not that hot.
But I again went through the motions of planting and caring for the two trees and now spring to summer '12 the two sticks are still just as dead as they were last fall- no color in the cambium at all, no leaves, no nothing.
I understand poor quality plants, and I understand plants not surviving stressful conditions. What I do not understand is being within the one day shipping area and receiving dried up crispy dead sticks.... twice.
And I mean they were dry like they'd been hanging in a dehydrator. The weather was temperate and I am always home to receive- nothing out of the ordinary occurred to explain my losses.
Because of limited local availability I do most of my plant shopping online and over the years have purchased from every high profile plant vendor in the contiguous 48 and this has been the only one I have had this degree of failure with- 100% death is pretty bad.
The fact that I can literally get plants from 1000 miles away in far better condition is very telling to me. Something in their shipping or prepping to ship procedure is not working.
I was extremely disappointed then and remain so now.
I will never ever spend the first dime on them again- it's easier to just throw cash directly into the trash.
I am writing to let you know how happy and impressed I am with this company. Their packaging is by far the best I've ever seen in mail order plants...and believe me, I’ve order from almost every site out there!! Everything was beyond my expectations. Decently-sized, healthy plants, fantastic root system, superior package and very attractive prices. Kudos. They have me for life!