jackchandler Alpharetta, GA (Zone 7b) (2 reviews) September 19, 2016
I'm a happy Greenwood repeat customer! For every purchase, I've received strong, well-rooted, expertly-packaged plants within a couple days of shipment (no hot weekends at the post office!). For my most recent order, one of the items I ordered was out of stock; the company reached out by email to seek my direction... then promptly shipped the order. I couldn't be more pleased!
Posted on June 11, 2015, updated June 16, 2016
Posted on May 16, 2008, updated June 11, 2015
So, I\\\'ve waited and waited (ordered in mid-January, it is now mid-May), and I don\\\'t have what I ordered. On the plus side, and the reason this is neutral over negative is because I can\\\'t find any evidence that I\\\'ve been charged for what I ordered and haven\\\'t got - this will turn negative if that changes.
I also tried emailing before coming here - over a week ago (longer probably) I sent an email to firstname.lastname@example.org asking about my \\\"order\\\" - I never got a reply.
I ordered from the website, and despite the fact that I didn\\\'t get an email regarding my order (unusual) nor did I get an order number, I was willing to wait and see. So far one of the few emails I\\\'ve gotten from Greenwood was a confirmation that I had registered on the site, and I had to hurry if I wanted the 10% discount. I placed my order for Wintercreeper, Purple (12) POTTED plants, Creeping Red Thyme 4\\\" pots 3 plants, Fern Burgundy Lace GALLON ( 1 ) the day after I registered. The other few emails (three, I think) were wanting me to join a mailing list of some sort.
I really wanted these plants, and was willing to pay more because Greenwood shipped live plants. But what is actually most upsetting to me here is that I chose Greenwood based on one fact and one fact only - they had a good reputation on this site. I\\\'ve ordered (and had GOOD results) from companies that have a less than positive rep on this site, but the one company I try ordering from that has a good rep here is the one company I have crap results with. Weird.
I would just try placing my order again, but worry that if I did place a second order somehow my first order would be found or finally shipped. Well, that and they\\\'ve effectively gyped me out of the ten percent new members discount at this point.On May 23rd, 2008, ConGar added the following:
Okay, so totally ignore the above. The problem with getting my order here was not in any way Greenwoods fault, nor was it my own. Lets just say there was a problem that I couldn\\\'t have seen coming with the CC I tried to use. At the time I placed my order there was no problem with said card, but between the time of placing the original order and posting my review a problem came up. Yes, the problem was there when I posted my review, but at that time I didn\\\'t know about it.
So, anyway after posting the above, I got a call from the CC company, and went through all the jazz that goes along with that. About a week after that I started thinking about resubmitting my order with Greenwood since I suspected the CC problem was the reason I hadn\\\'t got my order from Greenwood in the first place. So I got their number (which is toll free, had I known that I would have called rather than sending an email in the first place) and wrote down what I wanted and called today. Why not just order from the website again? Well, I wanted to make sure I wouldn\\\'t actually be doubling my order.
I also mentioned that I tried emailing Greenwood. Well, after reordering today... I\\\'m not saying they did or did not try to reply to my original email - I don\\\'t know. However, it is possible (likely even) that they did and their email got lost in the mountain of SPAM mail I get daily, because I was looking for something from Greenwood, not a specific person.
(I tend to check senders rather than subject lines.)
So, it may have been that they did try to respond but since I was looking for something from (or along the lines of) service(at)Greenwood that I deleted their reply email unopened.
Anyway, for now I\\\'m leaving this neutral since I don\\\'t have my order yet, but I thought I would be fair to Greenwood and come back to give a brief explanation of what had happened since it wasn\\\'t Greenwoods fault. Hopefully, when the plants arrive they will be in good shape and I can change this to a complete positive.On June 5th, 2008, ConGar changed the rating from neutral to positive and added the following:
Well, I arrived home from work today to find a box blocking my gate... Actually, there was two, but only one is relevant here.
So, lets start with the best looking item - the fern is looking good. It\\\'s also in a big pot, so it should actually be okay until I can do something else with it.
You see, when I called and placed my order I was told second week of June, so I wasn\\\'t quite ready. That is not a gripe, just a fact. What\\\'s even funnier is that I got the package before I got the email saying it had shipped so I really wasn\\\'t expecting it to arrive today.
(That isn\\\'t Greenwoods fault, but mine because I only check email once a day.)
Anyway, I suppose I should say that nothing in the order looked bad, just small.
In one case (the thyme) very small. I\\\'m thinking it might be a good idea for me to put them in a slightly larger container to allow them to get a little bigger before I put them in the garden, but they seem alive and healthy so maybe if I can just baby them a bit they\\\'ll do well.
The Purple Winter Creeper is what surprised me most. Those are in very small containers, I\\\'m certain there\\\'s barely enough room for the root of one let alone two, and it seems that there are two in each container, which means I need to get them transplanted ASAP.
However, the plants themselves are quite large, at least half are very ready to go/grow. The other half also looks nice and healthy - I was just mostly surprised by the small containers. To give you an idea, the containers for the PWC are actually smaller than the containers for the thyme. Still since the plants themselves look healthy I\\\'m going to cross my fingers and hope for the best.
I really hope the PWC does well, because this is the second year I\\\'ve tried with it. First year was with dormant stock (from another company) and I never could get even one of those to break dormancy, so hopefully live plants will serve me better.
Finally, I should admit that I did a quick count of the PWC to see if all twelve plants were there, and I admit they seem to be, otherwise I would have held off on posting this until tomorrow when I\\\'ll get the pots to repot them. Since they are so close together I won\\\'t be sure of the count until I repot them.On June 11th, 2015, ConGar added the following:
So, years later and I\'m still positive about this company - despite having lost the fern I mentioned above. That was through no fault of the company - it did make it through two years (which I have no doubt outlasted any warranty) until a health issue led to me not protecting it through the winter - I tried, but it had done went through at least one frost - maybe two.
The purple winter creeper on the other hand survived my years of neglect and is still going strong today. Alas, it hasn\'t quite choked out the weeds like I was hoping, but a couple years ago I noticed that it had covered the hillside garden. Oh and this is despite having a major ice storm the year after planting which took out the old tree that provided some shade to the area.
But enough about years past. I wish I could give Greenwood another positive, but I\'ll have to settle for updating this one. Actually, I feel a little bad to be honest - a couple weeks ago I reported a dead plant and what I was sure was a dying plant. Oh and a plant that still hasn\'t done anything since planting - more on that in a moment. Anyway, the first plant is most certainly dead, but the second one might actually be recovering - at the time of reporting it had as many brown/dead leaves as bright green - now it seems to have more green than brown so I feel a little bad that I didn\'t wait to report. I mean, yes, it could still die, but it seems to be making a recovery.
(And I have it isolated now so in case whatever is the problem hopefully won\'t affect the others.)
There was no hassle on the above either - I mean Greenwood didn\'t make me jump through hoops before offering to replace. I simply sent off the email with the details and today I received the replacements, which looked GREAT!
However, the other plant (a hibiscus) still hasn\'t done anything at all. And I mentioned this in the original email, but at that time I wasn\'t asking for it to be replaced just wondering if I should feed it or maybe water it more, though recently we\'ve had plenty of rain, or at least I think so. Still it\'s been another week or two and it still hasn\'t done anything - the problem on this one is that they mentioned wanting a picture of the plant plus where it\'s planted - not unreasonable (I\'ll add) just not really possible for me to provide. You see, the only camera I have is on my cell phone, but alas my cell phone is not connected to the internet so while I can take a pic with that (and could sent the pic as a text message) I can\'t take a pic and actually email it.
On the other hand, I\'m not too bitter about this, which is why I\'m not lowering the rating. In another week I\'ll ask if Greenwood can provide me with a number that I can send a text photo. If they can do such a thing great if they can\'t well I\'m sure I can live with it, especially since they may have already replaced a plant that it may have not been necessary for them to replace after all. What I mean is that I won\'t feel I\'ve lost anything.On June 16th, 2016, ConGar added the following:
Just a quick update for anyone who cares the hibiscus while slow to green up last year really took off a couple weeks after my previous post and this year its already got a bloom starting while the older more established hibiscus (ordered years ago from another company) is only about half-way up. So slow start but once ready Greenwood's really dazzles.
I purchased 2 lavender plants, 1 hosta, and 1 heuchera from Greenwood. My order was shipped promptly and well packaged. The plants were smallish, but since I'd ordered 3-1/2" pots they were what I expected. All were beautiful and healthy. I'll happily order from them again.
sandijp Pottstown, PA (1 review) September 23, 2015
I was in the market for some plants. I picked Greenwood Nursery from the internet because they had an interesting website and their prices were reasonable. I didn't have much luck with the first plants that I purchased from them. Either the rabbits ate them or they wouldn't respond to all the good care that I gave them. The helpful people at the nursery replaced some of the plants that didn't survive. Of course, they weren't responsible for the plants that met their demise re: the rabbits. Ultimately, I purchased several Nishiki willow plants and a beautiful artic fire (dwarf red twig dogwood). Both plants are beautiful and thriving; the willows are 8 feet tall already and strikingly beautiful; the dogwood has red branches (hence: twigs) in the winter. In addition, the willows did absorb the standing water on my property. Greenwood nursery was very helpful with my purchase and selection of plants. The customer service was excellent. Everyone that I spoke to was very pleasant and friendly. I never purchased live plants online before, but Greenwood nursery made this a very gratifying experience. Thank you Greenwood!
art33 Florissant, MO (9 reviews) September 3, 2015
A few days ago I ordered several Coreopsis plants from Greenwood Nursery. It was the first time I had ordered from them, but it won’t be the last. The plants arrived today. Wow, what speedy service! The packaging was great and the plants were in excellent condition. All of that for a very reasonable price too. Thank you Greenwood Nursery staff, I’m very pleased with my order.
I ordered three little lime hydrangeas one day online. The next day I received them in the mail! They were about a foot tall and had 2-5 blooms on them. They are beautiful and I've never had such fast service!
Cheryl at Greenwood Nursery was incredibly helpful over the phone and via email. She helped me choose the right grass and answered all my questions about it promptly. The grass came exactly on time. It was sent during the week to minimize time spend at the terminal. It looked very healthy, with no brown or dry edges at all in spite of it traveling during a heat wave. The service there went above and beyond what I expected and I am looking forward to doing more business with them. Thank you.
I purchased a couple of two foot bald cypress trees in February and planted them. I live in south louisiana and by mid April there was no foliage on any of the trees. I contacted Greenwood about the issue and they sent me replacements for all of the trees which were dead. I have since planted the new tress and all are doing great. Greenwood is an excellent company who stands by their policies. I have recommended them to friends and family.
We bought pea shrubs from Greenwood Nursery and they were sent when the time was appropriate for planting in our area. The plants were beautiful upon arrival and all but one thrived. I contacted Greenwood Nursery to see if we could get a replacement for the plant that died, and Cheryl got back to me very quickly with the tracking number for the replacement plant, which I will receive next week. I have been very pleased with the plants we purchased and with the excellent customer service. I look forward to purchasing more plants from Greenwood Nursery in the future!
In early Spring, I ordered 2 Aphrodite Hydrangea bare-root shrubs from Greenwood Nursery. I had been looking for these on-line and was pleased to find them available at a very fair price. They shipped promptly, were well packed, and looked very healthy. I consider myself experienced and wanted them to leaf out before putting them in their permanent location. So, I put them in pots with good potting soil and a good dose of granular fertilizer. Wrong! After 4 weeks, they just sat there. No new leafs. I called Greenwood and spoke to a very courteous, nice, and helpful woman who told me bare-root shrubs should be planted in their intended locations in plain dirt, no fertilizer is to be added for one year. She told me the fertilizer burns out struggling hair roots. She kindly offered to check inventory and send me replacement shrubs. I planted these according to her information and they have leafed out beautifully and thrived. Well, an old gardner learned a new trick. This is a quality nursery in every way. I have given a somewhat longer explanation, because I fear other gardners may also be planting bare-root shrubs wrong. I will be using this nursery again and highly recommend them.
I ordered a number of plants back in the Fall of 2014 and this Spring I noticed one of the Pink Mulhwy was not growing so I reported it to Greenwood Nursery and they responded soon with a replacement. I will be ordering again from them since I know they guarantee their plants.
My recent order from Greenwood Nursery really exceeded my expectations. I received 40 Vinca minor "Ralph Shugert" in four inch pots and they were outstanding. Each one had several long mature stems and many new ones developing in the center. Every pot was full of healthy roots. I will be back for more!
juni2085 Rolling Meadows, IL (1 review) May 15, 2015
I am writing to let you know how impressed I am with Greenwood Nursery’s customer service! I placed a purchase for some old fashioned lilacs for a Mother's Day gift for my mother-in-law. I was not sure if I may have missed the season window for shipping or not, so I shot an email out to their customer service department. Cheryl from Greenwood Nursery responded almost immediately to my email and let me know that she was working with Brenda in scheduling to be sure that my plants shipped in time for Mother’s Day. Not only did she respond right away, she also sent me a follow up email letting me know that there was no reason to worry, Brenda was on it! And to top it off, Cheryl followed up after the plants shipped to let me know if there were any questions or concerns about anything, or any help with planting, that my mother-in-law could contact her directly and she would be more than happy to help her out. These are employees who really care about not only their products, but their customers! I cannot wait to order again through Greenwood Nursery!
Ordered some rose bushes for my sister in Arkansas, to memorialize her late father in law. The plants were shipped in April as promised, and they arrived with buds already on them ready to plant. She is thrilled with the first blooming, and they are doing exceptionally well. Very helpful personnel at Greenwood Nursery, and it was my first time ordering from them. I will keep them in mind for future plant needs!
Muffin17 North Chelmsford, MA (2 reviews) May 5, 2015
I ordered 100 bare root Vinca Minor which arrived on schedule and surpassed my expectations. Because the price was so reasonable, I expected very small plants with limited roots. To my pleasant surprise, the plants and their roots are VERY SUBSTANTIAL. I would order from Greenwood Nursery again and advise other gardeners not to hesitate.
Hello... just a note to thank you for my plants. For those that are new in gardening,like me; I must tell you that Greenwood's plants are twice as big, with leaves and greens, than the other nurseries that I ordered from. I am starting a "grass garden" and have ordered many ornimental grasses from different places. As I receive them, I will tell you that,for example-
three Karl Foerster grasses from you were a foot tall and about 8 inches wide... the other guys' arrived, and were 4 inches high and three inches across (A PLUG), as if they mowed the yard first, before potting them for me. Just about the same price, and 3.5 inch pots for both.As a bonus for me, you put my first two orders together to save me 2 shipping charges. Needless to say, I ordered more things last night from Greenwood Nursery.
This was an excellent online ordering experience. I was unsure when I ordered 3 Bi-Color Butterfly Bushes from Greenwood. I really wanted the Bi-Color and could not find them anywhere locally. This was a first time order and I didn't know what to expect. Their communication was great. The let me know when they would be shipping my order and I received another email the day the order actually shipped. It arrived one day before the actual delivery date :) . I was concerned the plants in the 4" pots would be tiny/wilted/dead looking. I was SO pleased when I found plants much larger than I had expected and in perfect condition...the soil was still slightly damp. I planted them right away and they are already growing. I highly recommend Greenwood Nursery! Can't wait for my plants to bloom. Thank you Greenwood!
danielslye Des Moines, IA (1 review) March 24, 2015
I just placed my fourth or fifth order with Greenwood Nursery. I ordered honeysuckle, red twig dogwoods, lilac and giant pussy willows. The pussy willows are just that - GIGANTIC. In fact, I had no idea they'd grow taller than my house. The dog woods I planted en masse and at first wasn't sure if they'd grow so closely together. They did and make a beautiful winter hedge when they are all red (a beautiful contrast against a backdrop of Iowa snowy winters). The honeysuckle are growing and in fact I received one extra plant when placing my order (not sure why). The lilac bushes a doing quite well, though I wish they'd grow as fast as the pussy willow. They are fragrant and healthy. I had two dogwoods that didn't make it, and Greenwood Nursery quickly replaced them the following year (NO QUESTIONS ASKED). I plan on purchasing ground cover plants this year (sedum) and possibly some fruiting trees. I have referred my neighbors and friends to purchase, which is a big deal to me. I would not refer my close friends and family to just anywhere. Greenwood Nursery is great IMHO.
This is the first time I've ordered from Greenwood Nursery. My plants arrived very healthy, and the packaging was excellent. My plants are growing very well.
I wanted to comment on receiving trees that look like dead sticks. Thirty nine years ago, I ordered a weeping cherry tree from a catalog. I received a four foot dead-looking stick, but planted it. After a period of time, I was ready to pull it out, but my husband said to leave it alone. Seven years it bloomed, and thirty nine years later I have a huge, magnificent tree. If you get a dead-looking stick, give it a chance.
I have not received my plants yet, but I did have a very positive experience with Customer Service. I have worked in that field for years, and this was excellent. They are prompt with their acknowledgement emails, quick to advise of any problems, and more than willing to work with you. I had a delay in part of my order, and by my choice, I put off receiving anything until the entire order could be shipped. Not a problem, these things happen. But then our plans changed and I had to cancel part of the problem. No problem on their part. The part of the order I wanted to retain, was processed and will be shipped in due course. I do not expect huge plants, since they would be impossible to ship without damage. So we will see what happens when I get them. However, the customer service has so far been excellent.
My experience with Greenwood Nursery from start to end was nothing but excellent.
When I had a question, it was replied to with expertise and timeliness.
When I had problems setting up an account online, the matter was resolved quickly, and I was able to shop that same day.
When my plants arrived, I was so very pleased with the way they were packaged. The damp newspaper and plastic wrap preserved them so well that even though I had to wait a few days before planting due to weather, they were just fine; the leaves never wilted or browned. When I ordered 50 bare-root Vinca, I was nervous about separating them all, but when I saw that each one was hand-tied individually, it made the planting process so much easier. That kind of attention to detail is appreciated.
This year, we had unusual amounts of rain, and I was afraid that I may have lost my newly-planted shrubs, but as the water has dried up, the leaves have begun to bud. Needless to say, I am thrilled with the quality of these plants.
I appreciate Greenwood Nursery's commitment to quality products and customer service, all the while having outstanding prices. It was a pleasure working with them, and I intend to buy exclusively from them in the future.
This was my first online purchasing experience. I was very leery about ordering online but I had read positive reviews so decided to go for it. I order 10 rose of sharon shrubs that arrived in spring for planting. I followed instructions but for some reason they only one leafed out. I know 2 died for sure so I contacted Brenda at greenwood nursery for help on what to do next. She quickly sent me new cuttings no questions asked and they are now doing great. I was so impressed with the customer service they provided as I have had much worse experiences with brick and mortar nurseries when i needed help with my plants. I will continue to order from them for all my gardening needs.
BJames1 Elizabeth City, NC (Zone 8a) (14 reviews) July 5, 2014
Posted on June 3, 2014, updated July 5, 2014
I had a bad experience with bareroot trees purchased through this company. Ginkgos arrived with all roots cut off. Metasequoia arrived with leader topped. Taxodium and Metasequoia appeared to have been harvested in active growth and then dessicated through the climatic uncertainties of shipping in late fall. I will not order again from this company. On July 5th, 2014, BJames1 added the following:
A refund was accepted that reimbursed me for the plant material minus shipping costs.Company representative comment on June 5, 2014: On Jun 5, 2014 10:01 AM, Greenwood Nursery responded with:
A staff member has tried to get in touch with you, but you haven't emailed or returned their call.
When you were in contact with us in late fall, they asked if you would please follow up with them on the status of any plants that did not leaf out.
I have ordered from Greenwood Nursery several times in the past. The plants have always done very well, and I always check availability of the plants I want there first when ordering. My last order was the first time I have had a problem. I received my order and when I opened it, I found an invoice for someone else, and I had their plants. I called Greenwood Nursery and since it was after hours, I left a message explaining what happened. The next morning I received a call from GN and explained the situation. I was told to keep the plants and they immediately shipped another package to me with with the correct plants. They included extra plants with my order. I couldn't be happier with the company or their customer service.
I would like to say Greenwood Nursery is top notch. I ordered two Persian Lilacs one which died. I wrote an email to the nursery and right away same day service had me a replacement on the way. That is customer service and fantastic PR work MAX! I am very impressed with this nurery compared to another I dealt with in the past which tried to lay the blame off on me for plants succumbing. The only way I got any action was to file a complaint with the BBB then I was over whelmed with apologizes and offers of a replacement. Unless Greenwood Nursery changes their theme as far as CS & PR I will buy here again.
Wow! Ordered a Drift Rose through Greenwood Nursery and was thrilled to receive a much larger plant than expected. Very healthy; lots of foliage, and already with a few blooms! Quick shipping, too--very pleased with this company.
I ordered 3 Triple Crown Blackberry plants last year from Greenwood, gave one away and planted the other two in a 6x12 spot in the garden, after working in a goodly amount of composted horse stall cleanings. The plants took right off and gave us a handful of berries a few months later. After that, they spread like there was no tomorrow. I had to cut them back a couple of times when they grew outside the edge. This year, we started harvesting on June 7, picking enough berries to fill a quart bag. Two days later, another quart bag. One day later two quart bags, and yesterday well over 2 quarts. The berries are delicious and incredibly large, some up to an inch wide and 1 3/4 inches long. Triple Crown lives up to its billing!
No wonder there are currently 31 negative reviews of Greenwood Nursery.
Their customer service is wretched.
After I received my order for a Major Wheeler Honeysuckle, I noticed it didn't look anything like the photo they have online. It is smaller than depicted in the greenwoodnursery photo and did not come with the "Bamboo arch (perfect for gifts)". Instead of answering my email, they shipped out yet another unnecessarily giant box filled with tons of messy paper, without any apology or explanation, it simply contained the missing bamboo arch. No response about the size difference. No response at all. However I noticed they altered their website to state the plant will look nothing like the photo of the potted plant they still use. Lol, what a company.
- Environmentally wasteful not to mention annoying to wrap up for garbage pick up.
- Terrible customer service. They simply don't care! Nice work Greenwood Nursery.
Company representative comment on May 20, 2015: On Jun 5, 2014 9:58 AM, Greenwood Nursery responded with:
You did send an email after hours last Thursday and I responded to it first thing Friday morning. Below I have posted the email that I sent to you at that time.
Plus, on Tuesday morning, I not only phoned you asking to please check your junk/bulk email, I resent the email from Friday. I wasn\'t aware that you didn\'t receive any of my correspondence.
I truly feel bad when a customer isn\'t happy with their plant or when something is missing. With proper care, the plant that you purchased will look very much like the one in the picture as the picture was taken around mid to late summer (roughly) last year. A plant in spring will not be the same size as it will be in different parts of the year.
Friday, I boxed up the bamboo arch and mailed it to you. I boxed it so that it would not likely be broken during transit and arrive safely to you. We package orders with recycled paper that is free from print and safe to be re-used in many different ways. It is actually an environmentally safe way to package shipments. the box and packing was not excessive so I don\'t understand why it would be an issue for trash collection. Tuck paper back into box and it\'s ready for trash pick up.
Yes, i did make the notation for that image on the site so that it is clear that plants don\'t always look exactly like the images. The difference in the time of year that plants are shipped directly affect how they look. THis is what I placed on the Major Wheeler Honesuckle page: \"Note: picture of plants will vary with the time they are planted, how long they\'ve grown and when they\'re shipped.\"
I wish you had received Friday\'s correspondence. After i publish this rebuttal, i will try once again to resend the email to you. Though you will have received the voice mail that I left for you and asking you to check your bulk/junk email folders.
Maybe you will take the time here to read the email that I sent to you Friday morning.
We\'ve been listed with Dave\'s Garden since 2001, which is long before many of the new mail order nurseries ever started their businesses. Though I started Greenwood Nursery in 1978, we\'ve been online since 1998.
From: Cheryl Jones [mailto:email@example.com]
Sent: Friday, May 30, 2014 9:03 AM
Subject: RE: Your Order Has Shipped
I’m so sorry about that. After checking with my shipping department, I found that the grower didn’t include them on their last delivery. We are getting a supply today and I will be mailing one out to you (through Priority Mail – so it should arrive Monday…maybe Tuesday at the latest).
Thank you for pointing that out to me so that I could correct it.
Concerning the plant, the picture was taken about mid to late summer, I believe. Plants vary in size according to the time of year. In spring, they’re just beginning to put on growth or new growth so that as the growing season progresses, they grow taller and fuller. I have taken pictures of plants that are in all stages of growth for our site. Some range in just sprouting to mature size. It depends on what is available to me at the time we add a new item to the site.
Have a wonderful weekend and look for your bamboo arch early week!
Cheryl D. Jones
Cheryl D. Jones
P.O. Box 686
McMinnville, TN 37111
1.931.668.3041 (local phone)_____________________________________________ http://www.greenwoodnursery.com
On May 20, 2015 11:15 AM, Greenwood Nursery added:
I reached out to Adrienne from her first email and followed up, not only through email but I left a voice mail, the week after as well as later in the growing season to see how her plant was growing. She has not responded to any communications.
If one wants to experience the BEST in customer service, then I can wholeheartedly recommend Cheryl at Greenwood Nursery. I am located in the Appalachian mountains in North Georgia and get all my products from Greenwood Nursery over the internet. Last fall I purchased many a bare rooted plant that i planted for rooting over the winter months. This winter was one of the coldest in record for Georgia and 4 of my 5 Fragrant Honeysuckle plants failed to root and were still dormant this spring. There were clear signs that the sub freezing temperatures did them in. Well, a simple and single email message to Greenwood Nursery resulted in Cheryl sending four rooted and actively growing Honeysuckle plants at no charge!!!!!!
Greenwood provides me the best in service and with a friendly professional approach to all my gardening needs....from snake repellent to ground cover to flowering bushes.
Thank you Cheryl and all your staff at Greenwood.
I ordered a weeping willow tree that could only be sent in late fall, which I planted according to their directions. The tree appeared dead, but I was hoping it was merely in hibernation. This spring it did nothing and looks no different than when it arrived. It is still dead. The tree arrived about 2 feet tall, but was just a stick. It arrived with no soil and only a few roots. When contacted, they would only replace this tree next fall, and they would not cover shipping, and so it would cost another $20 to get a dead tree. What a terrible experience!Company representative comment on June 5, 2014: On Jun 5, 2014 9:16 AM, Greenwood Nursery responded with:
It's horrible when any plant fails to leaf out after planting. Greenwood is committed to working with its customers so the plants that they purchase from us are not only growing but thriving.
When we hear from a customer who lost a Greenwood plant, we work with them to replace it or provide a store credit so that they may select another item, which is what happened with Sander. Sander replaced the willow with gorgeous hydrangea plants. We are curious as to why he made this post and, then, failed to update it.
As do most mail order nurseries, we ship bare root trees and shrubs as they have begun to go dormant in fall...which generally is mid to late October. Leaves are left on the plants to fall off naturally which is healthier for the plants.
After the winter that made record books across the country, many homeowners lost a large amount of plants in their yards, both old and new plantings.
Ordering bare root plants is a new concept for some homeowners as they have not seen what younger trees and shrub and their root systems look like after digging. It's much like a person who wears clothing nicely doesn't necessarily look good naked. The mystery is gone!
I ordered 10 potted Vinca minor plants and 3 Lady Lavender plants to be sent to friends. They arrived last Friday, and my friends were very pleased and told me how impressed they'd been by the careful and expert packing.
I went to visit them last weekend to help with the planting, and the plants were all thriving and beautiful! We planted the vinca about 18 inches apart with no trouble in the area they'd chosen and planted the lavender in containers on the patio so their fragrance could be thoroughly enjoyed once they blossom and bloom.
While this may start out with a problem it ends with flying colors... so keep reading!
I placed an order for a crepe myrtle and it was shipped. Unfortunately, when I opened the box, it had not been staked and the poor thing was broken off 1" from the dirt. I called Greenwood Nursery and left them a voice message. 48 hours later, Nancy called me and apologized and told me not to worry, they would send out a new one, and they did. It came in 4 days...was staked with a large bamboo stake, and the pot was fabulously wrapped in plastic so not a bit of dirt escaped. The baby tree was COVERED in buds, and not one was broken. I was astounded.
When you order nursery stock by mail, problems occur. At least over the years, that has been my experience. This company contacted me promptly, APOLOGIZED, and quickly replaced the item. I have never seen such great packing on the second plant... so based on my experience... they are wonderful... and I would not hesitate in the least to order from them again in the future. A very happy customer in Spring, TX
Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
MarianneP Bellville, TX (1 review) October 11, 2013
This is an email that I sent and 2 business days later I still have NO response. Will never order from again:
I received my plants today and I was so excited to put them in my beds. However, much to my dismay the condition of the plants was appalling. Here is what I found:
Box in excellent condition, top 6” filled with shredded paper. This is where the care of packaging stopped. There was nothing at the bottom of the box to cushion the plants and nothing in between the plants. The plants were thrown in the bottom of the box, on their side, on top of each other. EVERY single one of the plant containers was crushed. This prevented being able to extract (what was left of) the plants from their container with the entire root ball/dirt intact. 90% of the plants were broken and bent. One of the plants had only 1 leaf and another had no leaves, only a stick. I have no idea if these plants will survive & I had no idea which was the “good side” as there was no good side. To charge 9.95 each and have them arrive in this horrible condition is, at the very least, not the way to give a good first impression. If a nursery had plants in these conditions they wouldn’t be able to sell them for more than $1-2. I have a gardening board on Pinterest as well as many friends that I garden with. We share our experiences, good and bad, and are always looking for new resources for plants and supplies.
The fact that once you charged my credit card meant that the plants were my property and I expected them to be taken care of. All other nurseries that I have ordered from took care in making sure their plants arrived in pristine condition – full, blooming, and properly packaged/protected (and I paid no more for them than from your nursery). Right now, these plants look like carefully placed weeds in my bed; they certainly don’t resemble anything that anybody would purposely plant.
Please let me know what compensation that I can expect to receive. I can send a multitude of pictures for your reference if necessary. I look forward to hearing from you. Company representative comment on October 21, 2013: On Oct 21, 2013 12:30 PM, Greenwood Nursery responded with:
Ms. Paulsen received a full refund on October 14th for her purchase even though she had already planted this plant order in her garden not allowing us to pick up the damaged plants.
Due to the urgency of Ms. Paulsen's situation, a phone call to our office would have been most appropriate in addition to or in lieu of an email. After resending her email on Friday night and cc’ing me, Ms. Paulsen did not respond to my email from early Saturday morning when I followed up with her. Emails can be a very iffy way to contact at times especially when someone desires resolution immediately. It seems that many email providers have been updating their systems recently which can delay and even delete correspondence.
We feel bad that the staff member that Ms. Paulsen had sent her email to was out of the office on Thursday and Friday unexpectedly on a family emergency. Her emails were not forwarded to other staff members until late in the day on Friday.
Greenwood Nursery is a family owned and operated nursery business. We want each of our customers to be delighted with their purchases and are here to help make each planting experience a successful one. Being in business for 35 years, we do understand that oversights can happen and do apologize that Ms. Paulsen's order arrived damaged. It was very disappointing and our shipping department has, also, been reprimanded for the error.
We wish that Ms. Paulsen had given us the opportunity to resolve the damaged shipment before she began blasting throughout the internet with bad and even horrible reports about our company that she has since not updated in any way to note resolved and that she received a full refund. Also, had Ms. Paulsen signed up as a Greenwood Garden Club Member, she could have purchased the plants at the clearance price as well as received a 10% discount off that, her first, order.
We are not owned by a larger corporation, as are many mail order nurseries. Greenwood Nursery has remained privately owned and we provide everything in-house. When you call our 800 number, you are able to speak with one of our staff here at the nursery. Like many who work in small businesses, when one or two staff members are out, everyone else has to pitch in to make up for the lack. It is regretful when any situation slips through the cracks and we do work quickly to resolve any problems, once we are aware of them.
Certainly not that Greenwood wants to turn away any customer, however due to the hurtful and mean behavior exhibited by this Ms. Paulsen, we ask her to not to return to Greenwood Nursery.
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
PhyllisNW New Gloucester, ME (1 review) May 24, 2013
I was very pleased with my order. The plants were of a good size and look very healthy. The packing was great! I will definitely order again some time.