Just received my latest order from Greenwood Nursery and am again super happy with my order! The adagio grasses arrived in environmentally friendly packaging(love that!) and are a beautiful addition to my yard. Being a new homeowner, the staff, esp. Brenda, have been a HUGE help when I call with questions about what should go where, recommendations, & proper care of plants. The knockout roses I ordered about 4 years ago are now over 5ft tall and 6ft wide!! They truly are knockouts!! I highly recommend Greenwood Nursery as they are my go-to for all things plants. They always exceed my expectations!
MarianneP Bellville, TX (1 review) October 11, 2013
This is an email that I sent and 2 business days later I still have NO response. Will never order from again:
I received my plants today and I was so excited to put them in my beds. However, much to my dismay the condition of the plants was appalling. Here is what I found:
Box in excellent condition, top 6” filled with shredded paper. This is where the care of packaging stopped. There was nothing at the bottom of the box to cushion the plants and nothing in between the plants. The plants were thrown in the bottom of the box, on their side, on top of each other. EVERY single one of the plant containers was crushed. This prevented being able to extract (what was left of) the plants from their container with the entire root ball/dirt intact. 90% of the plants were broken and bent. One of the plants had only 1 leaf and another had no leaves, only a stick. I have no idea if these plants will survive & I had no idea which was the “good side” as there was no good side. To charge 9.95 each and have them arrive in this horrible condition is, at the very least, not the way to give a good first impression. If a nursery had plants in these conditions they wouldn’t be able to sell them for more than $1-2. I have a gardening board on Pinterest as well as many friends that I garden with. We share our experiences, good and bad, and are always looking for new resources for plants and supplies.
The fact that once you charged my credit card meant that the plants were my property and I expected them to be taken care of. All other nurseries that I have ordered from took care in making sure their plants arrived in pristine condition – full, blooming, and properly packaged/protected (and I paid no more for them than from your nursery). Right now, these plants look like carefully placed weeds in my bed; they certainly don’t resemble anything that anybody would purposely plant.
Please let me know what compensation that I can expect to receive. I can send a multitude of pictures for your reference if necessary. I look forward to hearing from you. Company representative comment on October 21, 2013: On Oct 21, 2013 12:30 PM, Greenwood Nursery responded with:
Ms. Paulsen received a full refund on October 14th for her purchase even though she had already planted this plant order in her garden not allowing us to pick up the damaged plants.
Due to the urgency of Ms. Paulsen's situation, a phone call to our office would have been most appropriate in addition to or in lieu of an email. After resending her email on Friday night and cc’ing me, Ms. Paulsen did not respond to my email from early Saturday morning when I followed up with her. Emails can be a very iffy way to contact at times especially when someone desires resolution immediately. It seems that many email providers have been updating their systems recently which can delay and even delete correspondence.
We feel bad that the staff member that Ms. Paulsen had sent her email to was out of the office on Thursday and Friday unexpectedly on a family emergency. Her emails were not forwarded to other staff members until late in the day on Friday.
Greenwood Nursery is a family owned and operated nursery business. We want each of our customers to be delighted with their purchases and are here to help make each planting experience a successful one. Being in business for 35 years, we do understand that oversights can happen and do apologize that Ms. Paulsen's order arrived damaged. It was very disappointing and our shipping department has, also, been reprimanded for the error.
We wish that Ms. Paulsen had given us the opportunity to resolve the damaged shipment before she began blasting throughout the internet with bad and even horrible reports about our company that she has since not updated in any way to note resolved and that she received a full refund. Also, had Ms. Paulsen signed up as a Greenwood Garden Club Member, she could have purchased the plants at the clearance price as well as received a 10% discount off that, her first, order.
We are not owned by a larger corporation, as are many mail order nurseries. Greenwood Nursery has remained privately owned and we provide everything in-house. When you call our 800 number, you are able to speak with one of our staff here at the nursery. Like many who work in small businesses, when one or two staff members are out, everyone else has to pitch in to make up for the lack. It is regretful when any situation slips through the cracks and we do work quickly to resolve any problems, once we are aware of them.
Certainly not that Greenwood wants to turn away any customer, however due to the hurtful and mean behavior exhibited by this Ms. Paulsen, we ask her to not to return to Greenwood Nursery.
I bought two bare root gingko trees. I was doubtful at first, but the one, which was planted well is doing marvelously. After just a few weeks it has many leaves and looks very happy. The other was planted too low and in a swampy spot and is struggling.
I was pleasantly surprised at the results and will probably buy from Greenwood Nursery again.
I ordered a Harry Lauder's Walking Stick and paid a nominal price for it! I'm so happy with this plant. I ordered the same thing from Farmer's Seed, and paid more money, only to have it come in a sad dormant state with a 3" stick. The one Greenwood sent was healthy looking, in a trade gallon container, with at least 15" of tree with branches and leaves; appropriate for this time of year. I dont understand sending dormant plants at/above live plant prices at this time of the year.
Besides the excellent condition of the plant, I wanted to comend them for their shipping practices. The plant shipped successfully in shredded brown paper, which I was able to compost. Thank you for not sending packing peanuts and an overabundance of plastic!!! This was the most memorable thing about this company. I ordered from many online nurseries and found this to be the best, and most responsible, method of shipping. Thanks!!
PhyllisNW New Gloucester, ME (1 review) May 24, 2013
I was very pleased with my order. The plants were of a good size and look very healthy. The packing was great! I will definitely order again some time.
I was looking for a rose hedge and found Greenwood Nursery online. I was inquiring about Rosa rugosa varieties and Cheryl suggested Rosa Hansen for a living fence. I am so grateful I took her advice and that I came across Greenwood nursery! The prices were so reasonable and the rose hedge went from bare root plants to a full on flowering hedge in 18 months. It is stunning! Tall, beautiful, and tons of flowers. I will definitely shop here again. In addition, their customer service is tops! They promptly answer questions and have great advice - obviously!!
mummaru East Bridgewater, MA (1 review) May 20, 2013
I am totally happy with my first purchase from Greenwood Nursery. I ordered 5 fragrant honeysuckle plants and promptly received 6, all with either buds or leaves or both. They're in the ground and growing already :) Oh, and I was very impressed with the care the nursery took in packaging - nice, recyclable shredded paper. Kudos - I'll be back!!
dmarie1960 Fredericksburg, VA (1 review) May 18, 2013
I have ordered from Greenwood Nursery several times. The plants arrived in excellent condition. Very healthy. Every single item is thriving. Customer service is wonderful. I am extremely pleased and will order ALL of my plants from Greenwood Nursery. A very happy customer. Try them !!!!
I received my white Rose of Sharon shrub (Hibiscus Diana) this week~ April 27, 2013~and I am VERY impressed! I have wanted one of these shrubs for quite awhile; they have a large white blossom that stays open over-night!
The shrub arrived in a 5 ft long box. The Rose of Sharon was much larger than I expected. It had 9 branches on the trunk! I was expecting the shrub to be small; this one was well over 4 ft; I think it will bloom this summer.
Fantastic customer service -- Ordered 3 ea. of 3 varieties thornless blackberries (one was Triple Crown) a week ago. After reading more about the Triple Crown, contacted them by EMail and phone and asked for a substitution. and they agreed. Shipment arrived in 2 or 3 days and included 2 orders of the Triple Crown and only one of the other two. Called them immediately and after their apology said to just keep the 2 Triple Crowns and they would ship the intended ones soon -- they arrived the next day.
All plants were healthy and well rooted.
Frank1965 Shreveport, LA (23 reviews) January 25, 2013
I ordered Thuja Spring Grove and got a great deal- they arrrived and are in excellent condition. I will be looking to order again in the near future.
Very pleased with my experience with Greenwood nursery. I order 30 plants last spring from Greenwood which they sent on time and were recieved looking ok, but none of the bareroot shrubs every budded. I think during shipping they were overheated. But Greenwook nursery stood by their product and sent me a replacement order this fall when the plants had gone dorment again. The plants they sent were excellent quality and size. The roots were very fresh and abundant fiberous. It is pleasure to do business with a company that stands behind their product and looking forward to this spring when I can order more plants from them Doug
gprados New Iberia, LA (1 review) November 27, 2012
I first received an order from Greenwood Nursery, planted and was disappointed in the outcome. I let them know the outcome of my planting, and to my pleasant surprise they said they would send me another shipment at no charge to replace the plants I lost. I was still skeptical, however they came through. I really appreciate the time, effort and expense they went to in order for me to be satisfied with them. You can bet I will use them in the future, this is what everyone wants from someone you deal with. First rate company as far as I'm concerned.
New Iberia, La.
I recently ordered Vinca Major periwinkle and Weigela from this nursery. I have ordered from several different mail order nurseries and in general have had good results. With Greenwood, I was totally impressed with the customer service received from Cheryl & Brenda regarding the shipping and follow-up. The packaging done on these items was the best that I have ever seen for plants of this size. Also the size and quality of the plants that I received seem fantastic. I will try and issue a follow-up next Spring after they go through the Winter and let you know how they seem to be then. From the looks of them though I expcect great results.
Greenwood Nursery and its staff were outstanding in helping me select the correct thyme ground cover and advising on how to best plant and take care of the plants.
The quality of the plants were excellent as was the way in which they were packed.
Greenwood provided constant help and reassurance.
I highly recommend them.
2shayLinda Moreno Valley, CA (1 review) June 15, 2012
I ordered some hibiscus plants from Greenwood. They were shipped as advertised but my state held them up for "inspection". By the time they got to me they were very dry. I tried TLC but it wasn't working. I sent an email to ask if there was a guarantee. Cheryl responded the next business day and explained the delays and told me she was shipping new plants out. Within 3 days I had very healthy new plants. I've planted them and am hoping for the best. I was very pleased by their customer service. A rare quality these days. THANK YOU
Jofromohio Russellville, OH (1 review) June 11, 2012
This is the email I sent Greenwood Nursery a few days ago...I got a nice response back from them. I would definitely order from them again!
We are very pleased with the Sedum Dragon's Blood Red that we purchased last fall. My daughter was wanting ground cover along her sidewalk. When it arrived she was not really prepared to put it in the ground as I had gotten it for her birthday; but she put them in anyway. She got the area ready very quickly and we put them in the ground. Nothing else was done to them all winter. This spring we cleaned the weeds and grass out of the area and every plant had survived! They are now mulched and seem to be growing. When the plants get a little larger and start covering the area better, I will send you a picture. I really liked the plants and plan to order more plants from your company...!
For now, I'm keeping my review neutral until I see how things develop (or not.)
Back in March or so (forget the exact date) I ordered 50 Russian Olive trees and was informed they would be shipped to me in May, which they were. I have planted many bare rooted trees before, but as soon as I received these I was concerned as they seem very dried out, stiff and brittle, no flexiblity at all, and the buds they had were dried out and would fall off at the touch.
I was prepared to plant them right away, so I soaked them for a few hours and then planted them, but was concerned about the condition they were in when they arrived. I emailed customer service, and spoke with Cheryl who said to cut them back by 1/3 to 1/2 and they should start growing within a month or so, not all would sprout out at the same time however.
Well, it's been about a month, and while I water them regularly, they seem to be getting even more dried out, I'm almost sure they're dead, and felt that they were the minute I first saw them, so I don't have much faith at this point, but I will give it a couple more weeks or so, and then proceed from there. I don't know how long it can take for these trees to break out of dormancy, my experience with the same type of trees, in bareroot form, it didn't take as long as these are, and in fact, the bare trees I purchased in the past, clearly were starting to bud out with LIVE buds, unlike these.
As I said, I have purchased many bare root trees in the past that were of good quality, however I feel that clearly this batch was not, and in that regard I am disappointed with Greenwood Nursery so far, but will reserve final judgement for a couple more weeks or so.
Cearbhaill Russell, KY (Zone 6b) (13 reviews) June 4, 2012
In July of '11 I ordered two Cornus kousa dogwoods.
I chose Greenwood as my vendor purely because they were so close to me that I can receive my items in one day, thus (presumably) reducing shipping shock.
I received two dried up sticks with not the first leaf.
Where does one even find dormant dogwood twigs in July?
Clearly they keep stock dormant in coolers.
I contacted Greenwood and was told by Cheryl to plant the trees and care for them for six weeks, which I did despite knowing a dead plant when I see one.
After six weeks I again contacted Greenwood and after exchanging far too many emails over far too many days I was finally told that if I paid shipping again they would replace them the end of October.
I agreed and waited.
The end of October I received two replacement kousa dogwoods, each fully leafed out and both drier than sand. There is no conceivable way these plants were in good shape the day they were shipped and completely dessicated when I received them the next day- it's simply not possible. They were crispy critters, leaves crumbling every time you touched them.
It was not that hot.
But I again went through the motions of planting and caring for the two trees and now spring to summer '12 the two sticks are still just as dead as they were last fall- no color in the cambium at all, no leaves, no nothing.
I understand poor quality plants, and I understand plants not surviving stressful conditions. What I do not understand is being within the one day shipping area and receiving dried up crispy dead sticks.... twice.
And I mean they were dry like they'd been hanging in a dehydrator. The weather was temperate and I am always home to receive- nothing out of the ordinary occurred to explain my losses.
Because of limited local availability I do most of my plant shopping online and over the years have purchased from every high profile plant vendor in the contiguous 48 and this has been the only one I have had this degree of failure with- 100% death is pretty bad.
The fact that I can literally get plants from 1000 miles away in far better condition is very telling to me. Something in their shipping or prepping to ship procedure is not working.
I was extremely disappointed then and remain so now.
I will never ever spend the first dime on them again- it's easier to just throw cash directly into the trash.
I am writing to let you know how happy and impressed I am with this company. Their packaging is by far the best I've ever seen in mail order plants...and believe me, I’ve order from almost every site out there!! Everything was beyond my expectations. Decently-sized, healthy plants, fantastic root system, superior package and very attractive prices. Kudos. They have me for life!
We have ordered several fruit trees and also day lilies from this nursery... everything has been as advertised & better... in fact, we had a landscaper do our property at a very hefty price when we first moved here and almost 50% of what he planted died. Everything we have purchased from Greenwood has thrived, they have a 100% record and their planting instructions were helpful as we are non-gardeners. I have found them more than willing to offer great service and helpful advice and have also benefited from their Utube videos. I would recommend this nursery highly.
JMKM1976 Hornell, NY (16 reviews) December 30, 2011
Posted on April 8, 2011, updated December 30, 2011
I placed my first order with this company last week for:
10 Hansen Hedge Rose
6 Dappled Nishiki Willow
I recieved email confirmation of my order and a 10% member discount as I joined their email/newsletter club.
So far,my experience has been positive and I will update upon recieving the plants that I ordered. On December 30th, 2011, JMKM1976 added the following:
My Hanson Hedge Roses grew nicely this year and even popped out some pretty flowers. My Dappled Nishiki WIllow were growing nicely as of the coming of cold weather. It is still be be seen how well these winter over.
All and all a good expereince.
jackhanna Hotchkiss, CO (2 reviews) November 14, 2011
Ordered 120 black berry plants this past spring. Upon recieving my order I called Brenda and explained what very poor quality plants I had recieved. They were very tiny and most had no root sytem just a white bulb forming at the end .
( not 2 year #1 as advertived). Brenda said I had to plant them and give them a chance. Two months later 45 plants had not started to grow and the remaining were doing poorly.
Brenda said the would replace them in the fall. That is to little to late as I could not miss the growing season. I told her they had wasted my time and money and wanted no further dealings with them. I replaced the plants from another nursery and they all grew very very well. Do not waste your time and money with Greenwood Nursery.
I ordered english ivy. It is the best quality live plant I have ever gotten from an online order. The packing was perfect. There was no loose dirt or broken stems. The roots were strong. I have gotten over 100 plants online and these are by far the best quality. When my wife saw them she said to order whatever I wanted from Greenwood.
My order from Greenwood Nursery for plants and fertilizer packs arrived yesterday. I opened the box today and was amazed at how well everything was packed and how green, healthy, and wonderful the plants are! I have never had such a perfect shipment from past mail-orders from other companies. I will definitely order from you again next spring for my Maine cottage perennial garden.
BEWARE OF GREENWOOD NURSERY, my experience with them was terrible they legally steal your money and give you dead trees then if you complain to them they tell you to send them more money for shipping and handling if you want a replacement plant...they seem to do this regularly..
I purchase two White Diana trees I planted them as instructed in my garden one on each side of my garden and couldn't wait for them to bloom, one leafed out but the other one didn't so I complained to Brenda, in order to get a replacement tree I had to pay shipping and handling for the replacement tree, so I paid the S/H and when my new tree arrived it was only 3 feet tall not 4 to 5 feet tall as advertized, I was not happy with this tiny little tree but planted it anyway well this tree did not leaf out either, I gave it months to leaf out and it still didn't leaf, so again I contacted Brenda and complained to her she told me in order to get another replacement tree I had to pay shipping and handling again...when your tree doesn't leaf out they make you go thru all this trouble of taking photos of the tree and sending it to them, I have purchased many plants, bulbs and trees from other companies and if something doesn't bloom they replace it no questions asked and no extra shipping charges they stand behind there plants unlike Greenwood Nursery.
This is how they legally steal from you they send you dead trees and keep your money and then tell you to send more money to replace that dead tree, what a scam Brenda how are you still in business is beyond me... I was pretty piss but needed that other tree to balance out my garden, so I had to pay S/H again, the tree arrived I planted as instructed when spring came around I couldn't wait for it to bloom when the first bud bloom it was pink I had order white, Brenda sent me the wrong tree, I was suppose to get a White single Diane tree instead I got a pink/mauve colored double Diana which doesn't match my white single Diana now I have one tree on each side of my garden that doesn't match each other they are both very different....
The same thing happen to my friend I warned them about buying from Greenwood but they did anyway when there plants arrived Brenda sent them a twig of only 5 inches with some tiny roots to them can you believe that it was suppose to be a 5 ft tree, they also never sent them a shrub that was suppose to be in a container, so they had to pay shipping and handling to get the right plants that they ordered, this company is just disgusting they should be put in the Hall of Shame for scamming people and taking there money and sending them dead tree...
Posted on June 9, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 9, 2011
I purchased a Nishiki Willow in tree form approx three weeks ago. I arrived quickly and packaged well. The red flag came up when the the single branch had absolutely no leaves or sprouts along t.. It was very dry and the very small twigs toward the top were brittle and broke off easily. I don't understand why you would even ship this? Pretty much dead on arrival! Since than it has failed to grow despite my careful attention to it. I've emailed them for a response and resolution twice without a reply and just emailed again to ask for a fair resolution. It was my very first order so at this point it would be difficult to order again until they replace the poor stock sent. I want to change my experience rating but so far I feel ignored. I will update when I hear from Greenwood Nursery.On June 9th, 2011, dansb added the following:
Got a reply similar to the other negative reviewers. When looking for a vendor pick one that offers a "no hassle" or "unconditional money back" These folks don't want to refund or replace the bad stock sent. Too many "hoops" to jump. I have done the "scratch test" they request like others were told to do and sent a picture of the tree in question.....no reply. Not sure if its worth fighting over the thirty dollars! There are many many companies out there that treat the customer with respect and listen to their needs and concerns. My experience tells me to shop elsewhere.On June 16th, 2011, dansb changed the rating from negative to positive and added the following:
I was given a refund as the tree I ordered was out of stock. Don't quite understand them shipping "dormant" stock but thats how they do it.
bkm_trees Rigby, ID (Zone 4a) (2 reviews) June 12, 2011
Ordered some Siberian Elm in April. Weeks went by without any communication from the company. When we called, we were told the shipment would be sent in late May. When the trees arrived, they were barely sapling twigs. After lots of TLC, most have survived.
I bought kew (red) lavender from Greenwood. I was amazed when I received them..their packaging was by far the best I've ever seen in mail order plants! Shipping time and costs were very reasonable also. I would defintely recommend them to anyone. Great company with very nice people!!
vparmle Granite City, IL (Zone 6b) (2 reviews) May 11, 2011
I have been ordering from Greenwood Nursery for several years and couldn't be more pleased with the results. For example, I ordered 6 Nishiki Willows which arrived quickly as bare-root plants. Planted them in the fall of 2009 and my husband proclaimed them dead soon after but as he is not a gardener, I ignored him. The following spring they leafed out beautifully and this spring I have an outstanding and compliment-generating 8 ft hedge. I've ordered knockout roses and barberries in the past and have an order placed for more Nishiki willows and reubekias this spring. The service and quality are excellent; their bonus plants, a treat; their prices, outstanding!
I ordered 2 burning bushes, tree form and 3 red kew lavender plants from Greenwood Nursery. About 3 weeks later my order arrived in pristine condition. All plants were wrapped very well and with care. The trees are beautiful, one a bit more than the other, but both lovely. The trees have now been planted for a couple of weeks and are doing beautifully. The lavender plants are doing great too. The best online nursery I have ordered from!
SteveIndy Greenwood, IN (Zone 5b) (21 reviews) May 6, 2011
Posted on October 19, 2006, updated May 6, 2011
I ordered four "Princeton" American Elms on Saturday, 10/14. Trees arrived today with standard shipping - that alone impressed me, since I have never seen turnaround on trees like that before. I will be moving to a new property soon and plan on planting them there. The packaging was about the best I've seen, with the pots securely wrapped to prevent the soil from coming out and plastic airbags were used to keep everything in place. The trees arrived in great shape. Great first-time experience with these people and there will surely be many more for me.On March 29th, 2007, SteveFtWorth added the following:
Well I am pleased to say all of my Princeton Elms are sprouting (though I wish I had ordered the gallon size!), and my other orders of Thujas/Arborvitaes and fruit trees/Bradford Pears appear to be doing very well. Only one cherry and the three fruiting pears have not sprouted, but it's still early. I am very pleased again with the quality and the healthy appearance of the plants. I just ordered some more stuff from them this week!On May 6th, 2011, SteveFtWorth added the following:
An update four years later.....all three of my fruiting pears have pears on them right now and one in fact (Moonglow), while maybe 10 feet tall, has 75-100 pears on it as write this, without exaggeration. Hopefully they will make it to ripeness as I believe the squirrels got them all last year before they got any size to them :-) My four Princeton elms are all still alive and very healthy - two of them have not gotten very large (maybe 7 feet) while one is about 15 feet tall and the fourth over 20 feet! Pretty impressive for trees <2 feet tall upon arrival after just four years. I believe the differences are due to spotty soil conditions in my yard. I am very pleased with the health and vigor of these trees as well as rapid growth and development. If I need more trees this year I will definitely consider Greenwood again as a great source. The Bradford pears I ordered are also thriving. Cherry trees didn't make it but I am sure it is something I did (all of them were in the same area), and to have the success I have had I'm very happy.
Bought 185.00 worth of cedar green giants fall of 2010. From the start they were sickly. I emailed and Brenda and told her she said they will be fine. Its spring and they are dead I asked to have new ones shipped to me and she wanted to charge me 120.00. I said you wont stick by your plants than I will contact the better business bureau and make a facebook page on how I was sold bad trees. brenda than stated how she would sue me if I said anything bad! This is how they do business? Threaten to sue? Run... do not buy from these crooks!
Ordered Hybrid Poplar trees and received Hybrid Willow trees...... If you would like to play the lottery when ordering your next addition to your yard and/or garden then go ahead and order from them....