The scoop on 'Bonsai Boy of New York'

I purchased my first bonsai tree ever from BB Aug 17, 2007 and just love it. So much so that I ordered my second tree Aug 31 and was heartbroken when it arrived damaged (not their fault definitely but the shipper). They were unbelievable, no hassle, no problems. My wonderful new tree is here already. Great people to deal with. I recommend them 100 %. They were definitely a pleasure.

Ordered a couple of pots and various supplies from this company via Amazon.com on Wednesday, got my order on Monday. Customer Service even called me to verify the size of an Item I had ordered. The pots came extremely well packaged and I received everything I wanted in an exceptionally timely fashion, I have no complaints about their service.

It's interesting that the customer service is described by other people as rude.. While browsing at their store (local to me) they were helpful.
I applied for a customer service job there in when I was in college. I guess I was too nice!

Received an orchid pot from bonsaiboy via Amazon.com. Not only was the price listed incorrectly but the item was much smaller than expected. Bonsaiboy's website described the item as "handpainted" which upon even a cursory inspection it is most assuredly NOT. Their Customer service representative, when asked about returns was rude and defensive, seeming offended that I should want to return an unsatisfactory item for in-store credit. Will never purchase anything from them again.

Ordered from them last year and will never order from this company again! The plant they sent was brittle when it arrived (juniper), and they did not include the tools I ordered! Contacting them was difficult, and they had trouble locating my order. When they finally did resolve the problem they did send the tools (which were of good quality), but the customer service really left a lot to be desired.

Just received an order of pots, supplies and a plant. Plant was beautiful and larger and more mature then expected. Delivery was very quick and there was even a heating packet in the box to keep the plant warm. I would definitely order here again.

I too am surprised by the negative feedback this company has received as I often buy from them (I live locally) and have always found them to be extremely knowledgeable, very helpful and their bonsai selection and quality is, in my opinion, beyond reproach. I won't stop buying from them and hope that others give them a chance before jumping to the wrong conclusion.

I am a bit surprized at the negative rating of this company. I placed a good sized order (about $250 if I remember correctly) with them 2 years ago. I gave their bonsai as Christmas gifts to my family and they were a hit! The trees all arrived quickly, well packed and were very healthy. I thought the prices reflected the quality of the trees. The bonsai are still thriving, even those owned by my realitives with "brown thumbs".

It really surprises me that these type of people are in the business of handling things that need great care for they have no regard or care for those whom thay need to serve. Rude workers, overpriced products [shears, soil, pots, etc.].

Awful! Awful! Awful!
I ordered an artificial bonsai tree from BonsaiBoy about two months ago, I'm still waiting for it. Tried to call up their customer service to see if we can resolve the issue and was given a run around followed by snide remarks. Very bad service all around. Definately not a happy camper.

THE WORST costumer service experienced I have EVER had PERIOD.
Scenario:
I called to ask about a certain product that I WAS interested in purchasing from these RUDE people, but first I was curious about how to care for my Ficus tree being that I had some trouble with it. I went on to ask for advice about the tree, and I was greeted with the most obnoxious reply that comes only second to SPRINT costumer service reps.
He first asked if I purchased the tree from HIS establishment, I was honest enough to answer no. This inconsiderate moron answers " Well how do you think that makes me feel? Am I really supposed to answer that question?" WHAT?!
My reply to this JERK is YOU are the pinnacle reason for this countrys "outsourcing" problem.
BUYER BEWARE!!!!!!!!

I have ordered from this company twice. They have very good quality bonsai plants. They have also been very responsive to questions and comments. I would definitely recommend them.