Pricing is confusing... Catalog varies vs. website. Website offers a deal through an email, which somehow increases the price when the code is used? Deceptive pricing.
kc1966 Downingtown, PA (1 review) September 7, 2014
I'm very disappointed with my most recent Breck's orders (spanning a year and a half). Only 1 of the 3 Switzerland Begonia tubers I received showed signs of life on arrival. As expected, only that one grew into a lovely plant (despite being planted in identical conditions). However, it was clearly NOT a Switzerland Begonia. The Blue Hill Salvia also appeared lifeless upon arrival, and none of them produced even a hint of a plant. The Hosta "Mixture" Super Sak contained 10 plants of the identical shade of light green--nothing even close to resembling the catalog image of great variety in color and size. Despite receiving the wrong daffodils in my previous order, I ordered from them again. That was obviously a mistake. Complaint submissions to Breck's were ignored. I have been ordering from this company for a number of years, trying to beautify our homes in military housing as we moved from state-to-state. I refuse to continue to be loyal to a company that doesn't value or respect its customers.
This is a company to avoid. I ordered a Louis Cotton cannas
which are hard to find but they had them in their catalog pictured with dark bronze leaves, apricot flowers and a dwarf size. They arrived well into the spring after I called to see where they were..."direct from Holland,'' they said. I got 4 dead bulbs in the mix. But what grew was anything but advertised. Tall, lanky plants, leaves were more green than bronze, flowers are washed out yellow. NOTHING like the right thing which I have grown in the past. I have been growing all sorts of cannas for 35 years so when I called customer service, they told me that they obviously sent you the wrong variety. They offer three varieties, all completely different so this is bs. My guess is that they're getting their bulbs from a giant supplier and quality control is not at the top of their list. They were pleasant and gave me a refund but what will I get next year? Not going to devote much space to their bulbs until I see the results. Hey Breck's...alot of negative comments. You need to do something about that.
chuck7701 McKinney, TX (Zone 8a) (2 reviews) June 25, 2014
While the plants they ship may be of fair to good quality, the first shipment I ordered was satisfactory, but arrived six weeks later. I'm still waiting on the second shipment TWO MONTHS after I ordered them 4/27/14.
Be aware that your shipping date(s) will be questionable, and could be cancelled without notice, supposedly since they are shipped from Holland. If you can wait, or if you order well in advance of the planting season, you might be satisfied.
DO NOT order when planting season arrives if you want to plant them in time for the growing season. I will not order from them again.
Gardners beware of Brecks!... They do not honor their own guarantee to grow or a replacement will be provided. I have stopped ordering from Brecks....as most of the bulbs never seem storng enough to either grow the first year and the ones which do grow...die during the winter. I finally had enough and located a receipt for a replacement....the customer service dept. sent me a $10. credit...why would I want a $10 credit when the first item failed to grow! I have had no success with Brecks..and advise people of their scam to take your money and not honor their replacement guarantee...save your money and go to your local nursery and you will have better results! Beware of Brecks deceit.
I placed an order a month ago for some plants that should have shipped immediately. After a couple weeks I called and was reassured that my order would be put on priority status in the warehouse. The shipping date got delayed repeatedly and then, without any notice, the item was cancelled - I only found out when I again went to check the status online and discovered the peony collection "not yet shipped" had disappeared entirely from my order. I was not offered a substitute for the plants and have yet to receive an official email informing me of the cancellation or a refund. I'm extremely disappointed with the customer service and communication this company offers and will most likely go elsewhere for future purchases.
macoopermd River Forest, IL (1 review) June 9, 2014
I have used Brecks and its sister companies (Spring Hill, etc) for over 25 years but have decreased my orders substantially over the past several years due to poor quality or long delays in the delivery. The bulbs are generally good quality but their other plants are not. Today I called to inquire and complain that some items (which shipped two weeks after they were promised - with many delays and e-mails in between) were not sprouting yet, the customer service woman deprecatingly lectured me on the Chicago winter, on warm ground, and threatened our credit rating when I said I was not interested in paying them until I saw the caladia sprouting. I have had other items credited this spring from their sister companies for no growth where similar plants from local growers are doing quite well already. Generally Brecks customer service is friendly and helpful, but not this woman who felt she had to speak harshly to me. I know about hard winters - less than 1/3 of their bulbs that I planted last fall came up this spring, yet I did not complain about those.
VanGarden Thibodaux, LA (Zone 9a) (4 reviews) May 15, 2014
Posted on May 14, 2014, updated May 15, 2014
Posted on April 13, 2014, updated May 14, 2014
Posted on April 5, 2014, updated April 13, 2014
I ordered 100 Erlicheer bulbs on 3/5/14. They still have not arrived yet.
On the same day, I ordered 100 bulbs from Eden's. Eden's bulbs arrived a couple a weeks ago and already sprouting in my garden. I rated Breck's Bulbs a Negative for slow service. I hope when the bulbs arrive they are as big as Eden's bulbs.On April 13th, 2014, VanGarden changed the rating from negative to neutral and added the following:
I changed the rating to neutral because Breck finally sent me a reply by email from Judith on 4/11/14 saying she apologize for the inconvenience. She reviewed my account and said my order is currently being processed and should ship 3-5 buisiness days. Please allow 3-4 WEEKS for delivery after shipping as it will be ship directly from Holland and must pass through customs once it reaches the US.
So, now I have few more weeks before I receive the bulbs. Hopefully the bulbs will be large and healthy.On May 14th, 2014, VanGarden changed the rating from neutral to positive and added the following:
I received the very large healthy bulbs about 2 weeks ago.
It took awhile because of the bulbs being shipped from Holland.
I changed the rating to positive because the bulbs were really nice size. On May 15th, 2014, VanGarden added the following:
Today I received my $5 floribundas rose cinco de mayo special.
I had ordered it on May 5th.
It was packed real well. Very long moist healthy roots. Plenty of green branches (some with sprouts).
I am very well pleased with the rose bush.
I ordered six shrub roses and 12 peonies from their spring sale. That was on April 27. Shipping had already opened for my zone and the first e-mail I received said to expect the roses by May 5, but the peonies would take until June 11. I called on May 8, got someone in a call center that I could barely understand, and asked if there was any way to move up the ship date for the peonies. He told me they are being shipped from Holland and will take 3-4 weeks to arrive. This was never mentioned on the website, and now I have to take delivery of peonies that have been sitting in a box for a month. The roses haven't even been shipped yet and won't be here until "the middle of the month".
I just hope the plants are healthy. This shipping delay is causing me problems and had I known it would take this long to get the plants, I never would have ordered from this company. I'll update when the plants arrive.
I had put some items from a great sale into my cart. I then recieved emails "encouraging" me to complete the sale or else the sale prices would disappear and they would empty my cart.
Why do they need to threaten to empty my cart other than to try to get me to order?
Two days after that I get an email saying that I can get $25 off of my order. When I go to my cart as directed suddenly everything is at full price. Obviously the $25 is merely a bait and switch to get me to spend money to save money.
I'm not a fool so I called the company and the sales rep who pronounced "alliums" "aluminums" tried to tell me that money off codes only pertain to specific promotions, which wasn't at all spelled out in the email.
At this point I don't trust them at all so I quickly place the order at admittedly great prices while I was on hold and then I finally get to speak to an Indian guy who dislikes it when I call it gimmicks and really has nothing to offer when I ask for the $25 off as promised in the email.
I don't think this company does them selves any favors by using a sophisticated form of bait and switch to try to get people to buy.
While I shopped online, prices for the same eight items in my shopping cart changed three times. The final totals for my order ranged from around $100 to almost $200 for the same items. Here is what happened at Brecks.com as a I attempted to order items online that were featured in its "Spring 2014 Planner for Summer Gardens" print catalog in which items were priced up to 75% off: (The catalog showed three prices for each plant, with Price 1 and Price 2 crossed out; Price 3 being the final sale price.
1. Brecks.com offered $25 off a $50 purchase in exchange for my email address. I received a confirmation on the site that the "discount is being applied." I shopped, using the item numbers from the catalog. Online prices for the very same items in the print catalog were higher; they were the Price 2 prices in the catalog.
2. I looked around the home page again and found a banner advertising the "up to 75% off sale" and clicked on it. That changed the prices in my shopping cart to the Price 3 prices and my shopping cart total was approximately $110, but the $25 discount hadn't been applied. I checked my email and there was a notice from Breck's that the $25 discount had been changed and to "Claim Your $100 in Free Merchandise."
3.When I clicked on that link, it took me back to the site and a banner there claimed: "Choose your discount. $25 off $50; $50 off $100; $100 off $200." But the prices on the items in my cart had all been changed again. Now my $110 order cost $190!
I suppose one could build a spreadsheet to decide which of Breck's three pricing options for the same merchandise was the best deal, but having spent hours researching the eight plants in my cart, I was ready to buy, not puzzle through this mess. Suspicious of a company that would advertise one price in catalogs, a different price online, and raise prices to honor a discount, I emptied my cart and left the site. I am a retailer; this is not purely deceptive advertising, but it seems like a sketchy way to promote a business. I will shop elsewhere.
Brecks had some incredible sales this winter and cheap postage specials. I got a great deal on some gorgeous, hard-to-find plants AND an online coupon for a free Rainbow Butterfly Bush! It really beats trying to run around to all the local nursery departments trying to find what I want.
The plants arrived, fast, at an excellent time for my garden zone (no other company has done that for me). They are REALLY healthy plant plugs and roots. So healthy, that if they die, it's MY fault. I will order from them again for sure.
nitzi1944 Kings Park, NY (Zone 7a) (6 reviews) December 30, 2013
Posted on May 5, 2011, updated December 30, 2013
Posted on October 10, 2010, updated May 5, 2011
I just received my tulip bulbs. They were well packed and look big and healthy. I can't wait for Spring. The Carpet Border lilies I ordered in the Spring as well as the Glamini Gladilolias all performed well. This was a challenging time here this year with drought. Breck's bulbs did great!On May 5th, 2011, nitzi1944 added the following:
I planted Breck's Life's a Cabernet and Hot Honey Rag tulips. They were spectacular. Ice Cream tulips=no sign of life. They looked so nice in the catalog. Boo hoo. I called and a refund is on the way. Great service! Will order soon.On December 30th, 2013, nitzi1944 added the following:
I got my refund in 2011 for the Ice cream tulips that never came up. So A+ for that.. I now stay with the tried and true. Colorblends, John Scheepers and Brent and Becky all have great bulbs and terrific customer service. The things I order from these companies always perform. The display is wonderful in the Spring. However, I do like to use the Breck's catalog as nice reading material. They sure try and lure you in with specials. After reading all the negative comments about Breck's I don't have the time or money to deal with them.Company representative comment on October 13, 2010: On Oct 13, 2010 8:45 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you and Happy Gardening!
EvaHecht Kensington, CA (1 review) December 16, 2013
Posted on November 1, 2012, updated December 16, 2013
This concerns Cyclamen hederifolium corms my sister ordered from Brecks in September (25 bulbs for $52). These plants flower in the fall. After several phone calls to Breck's company about the delay in receiving these corms, they finally arrived on October30. However the corms looked very diseased, some with a white fungus on the surface, some with holes possibly from insects or bacterial rot and all were flaccid instead of firm. Having worked at a Botanical garden and mailed out plant material myself, and knowing what kind of phytosanitary forms need to be filed for international use, I was horrified to see that something like this is mailed all over the USA. Pathogens can spread in the soil and contaminate healthy areas.
A label on the bag claims this to be a "product of Turkey, bulbs from cultivated stock". If these bulbs indeed came from Turkey, ( even-though Breck's prides itself on importing from Holland), the Inspection Service of the department of Agriculture did not catch this lot. It is unknown where and when the corms got so diseased.
The Order Processing Center for Brecks is in Indiana but no "real" address can be found on the website. There are 177 negative comments on your website for Breck's. I'd like to add this experience to your website in the negative column.
Breck's website has a Canadian flag next to their name. If these bulbs came from Canada, worse yet !
Please look into this. We do not want to import or spread nematodes, root pathogens or even fungi, whether pathogens or saprohytes to our soils in the US.
A promise for a refund was made by Brecks customer service.
Eva HechtOn December 16th, 2013, EvaHecht added the following:
I have a comment on my most recent experience with Breck's.
I ordered ( and paid for) a fairly large shipment of bulbs on September 18 but became suspicious of its whereabouts when I had not received the bulbs by Thanksgiving. I called and found out to my dismay that 2 items were "out of stock". However a supervisor promised to have the remainder sent per express. I trusted this, rescheduled my gardener for a second time to help plant the bulbs and today when checking again, found out that 1: NO express shipment had been made and 2: that EVEN MORE items were "out of stock" AND 3: that no shipment would be made anyway till JANUARY. This is a complete disgrace. I told the supervisor to cancel my entire order and re-credit my account. I will find a more reliable company next year. Company representative comment on November 5, 2012: On Nov 5, 2012 2:55 PM, Breck's Bulbs responded with:
Thank you for your feedback. I can tell you that the white fungus on the Cyclamen, which is most probably some storage mold is no problem. After the Cyclamen has been planted in the soil it will disappear.
The holes are not from insects or bacterial rot. The Cyclamen in Turkey are grown in a rocky area, so there are a lot of stones big and small ones in the soil. The cyclamen is growing (expanding) and when a stone is in the way it will penetrate into the cyclamen. After lifting the cyclamen, the stones will fall off but you will still see the holes. In other words it is the large and small stones which causes the holes and not insect or bacterial rot.
The Cyclamen may be flaccid which is not unusual. Keep in mind that they have been stored for a while so it will lose moisture. As soon as the cyclamen has been planted and is able to absorb moisture (that is why we advise to give all bulbs a good drench after planting) it will be firm again.
chilimomo Montreal Canada (1 review) December 11, 2013
I ordered about 200 lily bulbs from VanFleur.ca which is a sub company of Breck in October for spring shipment. I receive the confirmation and the full amout was charged from my credit card. Two month later, I receive a "out of stock" notice to let me know that everything I ordered were not available. The website were changed to breckwholesale.ca, and the customer service just told me they no longer carry the products!
I already cleared the area in my back yard where I want the bulbs to go. Since a lot of companies only handle fall shipment, chance for me to miss the next year's lily flowers are very big. I am very upset and will never order from this company again!
Posted on November 11, 2010, updated November 29, 2013
I ordered a collection of 8 begonias and planted in fresh potting mix.
5 never grew and of the 3 that did only 1 had a few small flowers.
They use to send large healthy bulbs but those days are gone.
Will not order from them again.On November 29th, 2013, bryana changed the rating from negative to neutral and added the following:
I ordered an assortment of spring bulbs. The bags of 100 bulbs of CHIONODOXA FORBESII, IRIS RETICULATA VARIGATED X IRIS, IXIOLIRION TATARICUM & ALLIUM MIXTURE were standard sized small bulbs at a good price. The bag of SPECTRUM SWEET AROMA DAFFODIL MIXTURE were very small even for early season daffodils and a bag of LEEN VAN DER MARK TULIPs was canceled because it would not ship until after the ground had froze.Company representative comment on November 15, 2010: On Nov 15, 2010 6:32 AM, Breck's Bulbs responded with:
Thank you for your feedback. We do offer a lifetime guarantee on our products. A customer service representative will be contacting you for more information.
Breck's Wholesale cancelled two items in my order as "Out of Stock" nearly two weeks after I had placed my order. When I had placed the order, the items were shown as available, and were confirmed in an email. The same items were still available on the Breck's retail website (though one was sold out the next day), in smaller quantities and twice as expensive. Breck's benefited by canceling my wholesale order to sell the same items at retail. They offered to let me purchase the one item still available at the retail price. No thanks. This is a bad business practice, if not fraudulent. I will never order from Breck's again.
deba114620 Rochester, NY (1 review) October 28, 2013
I ordered bulbs and mini garden furniture on my iPad using my debit card. I never received an email about the order and My account was never charged so I thought the order didn't go through. Several months later the bulbs and furniture came in the mail and they said I opened a credit account . I called three separate times as I never opened a credit account and I was confused about the amounts charged. I was on the phone for over an hour as they sent me from customer service to credit several times. They told me I made the order on the phone which I never did and that I told them I would pay for them later thereby opening a credit account. This never happened. So, I ended up paying $16.99 for four bulbs ( and since I don't have the catalog I can't dispute it but I NEVER would pay that much for 4 bulbs.) I returned the mini furniture and then they sent me a bill for 11.00+ shipping costs. I will never buy from Brecks or any associated company again. This is the worst customer service ever. Company representative comment on November 16, 2013: On Nov 16, 2013 11:19 AM, Breck's Bulbs responded with:
We appreciate your feedback. I apologize for the problems you had with our company. One of our customer service representatives will contact you for your account information and figure out what happened concerning your order.
Posted on October 18, 2013, updated October 19, 2013
I've ordered from Breck's three times...and I never will again. Each time has been disappointing...the first order was for Allium 'Purple Sensation' which they advertised as 'Persian Blue' by markedly altering the color of the bloom in their catalog photo. The next order was for what they touted as 'the first black dahlia' and called Trebbiano. This turned out to be a new name for one of my old favorites Nuit d'Ete. (The tuber was over 10 dollars for ONE clump and performed poorly compared to the Nuit d'Etes I bought at my local discount store) Give me a break! It's not a new variety just because you decide to give it a new name! I just received my third order...three pathetically small roots of Papaver 'Royal Wedding'....shipped in a padded envelope...10 dollars shipping for a few ounces at most. Go elsewhere. On October 19th, 2013, PapayalizaLiza added the following:
Just to note, although their prices are high, that is not the point here. The point is the company purposely misleads. Also, the poppy roots arrived October 18 for my zone 5 garden...much too small to stick in the garden and expect them to survive...I potted them up and put them in a cold frame to overwinter....we'll see if they make it. Company representative comment on November 16, 2013: On Nov 16, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problems with your order. I checked on the Trebbiano and this is a new dahlia, the color of this one is black. I also checked the Nuit d'Ete and found the color of this one is a deep red. I apologize for any confusion. The allium can range in color from a dark purple to blue, the picture of the allium was not altered at all. The poppies you received can be planted at this time of year as long as the ground is not frozen. Keeping them in a cold frame will be fine but may set back the growing time in the spring since they will need to be replanted.
nclivin Salisbury, NC (7 reviews) September 28, 2013
Got my "Riot" Daffodil bulbs yesterday! Huge bulbs.
way bigger and healthier than the ones sold in stores.
Professionally packed. I ordered these in May for fall shipping. Company kept me informed with updates every month on when to expect my order. I am very happy. Will buy from them again!
Salisbury NCCompany representative comment on September 30, 2013: On Sep 30, 2013 10:25 AM, Breck's Bulbs responded with:
Pulls the same stunts as the "other large company." Cancelled orders without notice and REAL bait and switch on their website. Disappointing to say the least. I won't be purchasing from them this fall. Customer support and good communication are really all it takes to keep my business. When you lie to me or try to be deceptive I WILL go somewhere else. Company representative comment on July 16, 2013: On Jul 16, 2013 10:13 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problems you had with your order. We would be happy to check into this for you and do what we can to correct the problem. One of our customer service representatives will contact you for your account information.
cybergal Round Valley, CA (1 review) June 26, 2013
Just found out that the elephant ear collections we had ordered and paid for in advance over two months ago were cancelled without notification (no email, no phone call) two weeks ago. These bulbs are a major part of a special landscape design, all hardscape has been purchased dependent on using these elephant ears bulbs .... the yard is under construction .... contractors are waiting to add these bulbs ... and now I find out that Brecks doesn't have product and I was told doesn't intend on shipping these plants. While I was on the phone with the representative, I pulled up their website and they are still selling elephant ears. The representative informed me that although they were selling them and they showed available on their website, I shouldn't count on them being shipped. This is the first time I've ordered from Brecks, and it is totally unacceptable for a company to sell product they KNOW they do not have. At this point I'm waiting for a phone call to find out if they can source product for this landscape design ... however, this incident makes me wary to order from Brecks again. I work under tight deadlines and need to trust that a nursery will ship product as advertised on time and a good quality product. So far, I'm a very disappointed customer.Company representative comment on June 28, 2013: On Jun 28, 2013 9:19 AM, Breck's Bulbs responded with:
I apologize for the problem with your order. One of our customer service representatives will contact you for your account information and check on this order.
they send substitions ALL the time,, ive wasted a fortune on there stuff and ended up with something else... they say it right in there ordering info they WILL substitute,,,,if they are out of stock they will give you whatever they have closest to it NOT what you wanted in the first place,,,,Company representative comment on June 11, 2013: On Jun 11, 2013 11:25 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you.
I ordered a few grab bags a little while back and just found out by going to their website that they cancelled my order. They sent no email informing me of the cancellation. I would have been waiting for my items to arrive for a long time if I had not thought to check. What a disappointment. I was looking forward to trying the company's product. I think that the lack of notification speaks volumes of the customer service.Company representative comment on June 11, 2013: On Jun 11, 2013 10:48 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problem with your order. I apologize you were not notified of the cancellation. One of our customer service representatives will contact you for your account information.
PNuts Charlotte, NC (Zone 7b) (2 reviews) June 7, 2013
I love the quality of the bulbs and plants I get from Breck's. They grow and bloom relatively quickly and have provided years of beauty and fragrance in my garden. Sadly, this company has also begun to have shipping problems and I would be highly hesitant to order from them in the future. Gardens Alive and all the Scarlet Tanager subsidiaries have really dropped the ball this growing season and I don't want to have to go through the hassle of continually asking where my plants are or having shipping dates pushed back again and again. If they ever get their act together, as it once was, perhaps I'll order from Breck's again. Their products are excellent, the logistics are horrid!Company representative comment on June 11, 2013: On Jun 11, 2013 10:41 AM, Breck's Bulbs responded with:
Thank you for your feedback we appreciate your suggestions. I will let our shipping department know about the shipping issues we have had this season.
This was my first time ordering from Breck's. I have received gifts from others that were shipped directly and had positive experiences so I had to try my luck and order something directly.
I ordered quite a few plants, and of all of the plants (about 35 plants ordered) two had issues: one of the bare roots was tiny and another was dead. The other plants were amazingly huge and healthy.
Anything that was not up to snuff, Breck's immediately remedied any issue I had One of the plants had run out of stock, and they immediately refunded my money. The other, the offered a refund but I requested a backorder. I will be back. I know that nobody is perfect, but I really appreciated the way they handled the problems. Company representative comment on May 23, 2013: On May 23, 2013 10:44 AM, Breck's Bulbs responded with:
We appreciate you taking time to share your experience with our Company. We strive to ensure our customers are completely satisfied and take pride in doing so. We hope you enjoy your garden!
I have ordered from Brecks overs many years. The stock is very good. The selections is wonderful, they break up the order into several smaller orders to better optimize planting time (if large and my orders always are). I love that Brecks sends me updates regarding when items are to be shipped and updates if items are held up. I would not hesitate to buy from them. I am a very experienced gardener. Company representative comment on May 11, 2013: On May 11, 2013 10:34 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our products and our service. We enjoy hearing from our customers. Happy Gardening!
I know this company gets very mixed reviews, but I have only positive things to say about Breck's. I've ordered from Breck's a few times over the past 3 years, and sometimes I'm been impressed by what I've unpacked from the box (bulbs) and sometimes I haven't (garden phlox bareroot plants). However, with few exceptions, everything that I've put in the ground has flourished - beyond expectations (even those pathetic phlox that I'd given up for dead). When something really hasn't grown, Breck's has given me a refund with no hassle. I agree that Breck's retail prices are high -- I imagine that they're marked up so that they can be marked down for their 50%-off sales and ubiquitous $25 off $50 promotions. But who purchases from Breck's at regular retail prices anyway?Company representative comment on May 8, 2013: On May 8, 2013 10:53 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our company and our products. Happy Gardening!
reeve1 Plano, TX (Zone 8b) (39 reviews) May 5, 2013
I have to give credit where credit is due. I have received bad, moldy, and dead plants from Breck's in the past. It's been 5 years or so since I ordered from them and, although I don't like getting plants as bare root in bags of peat moss (or sawdust) I received 8 plants from Breck's, all in bags and all showing new growth and healthy. I would definitely order from them again. Thanks Breck's! The improvements are noticed!Company representative comment on May 8, 2013: On May 8, 2013 10:29 AM, Breck's Bulbs responded with:
We appreciate you letting us know about your order.Thank you for your nice feedback.
50Carrots Chesapeake Ranch Estates-Drum Point, MD (8 reviews) May 3, 2013
I ordered 10 Eyeliner Lily bulbs and Border Music and Wild Horses Daylilies. Everything arrived plump, healthy and well-packaged at the end of March. I was surprised to receive the daylilies so early in the year. The long range weather forecast was good so I planted them. They are totally top quality daylily fans and are thriving in the lovely spring weather. For me, Breckís customer service, packaging, shipping schedule, and items ordered are all five out of five. Iím very much looking forward to ordering my fall planted bulbs. Company representative comment on May 8, 2013: On May 8, 2013 10:10 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial about our products. Happy Gardening!
Posted on April 22, 2013, updated April 24, 2013
So far I am feeling very agitated by this company. I placed 3 pretty substantial orders over the last few months and recieved my first order a few weeks ago. Upon inspection of my order, I found that most of the plants were in good condition but some of the bulbs were damaged and one of the root based plants I ordered was moldy. I e-mail Breck's Customer service about a week ago and have yet to hear back from them. I am very dissappointed in their customer sevice and do not plan on ordering from their company in the future. I ordered from Michigan Bulb Company last year and had great results and their customer service was exceptional when I contacted them. I should have just stayed with Michigan Bulb. Lesson learned.
This was my e-mail to them:
Hello. I recently placed a substantial order with Brecks. Iíve received all of the items from this order. Iíve been telling all my friends and neighbors how impressed I am with the plants that I have received so far and that they should order from your company. Many of the bulbs and roots are better than I expected. There are a few bulbs that I received that looks like they were crushed during the shipping process and 1 root that is moldy. Iím not sure if Brecks would replace these bulbs and root or not. Below are the bulbs that have been damaged:
Order # 30351342300
20248 Redwing Butterfly Glad
19281 Peacock Orchid
66938 Hardy Cyclamen
85192 Geranium Laura
Anything you could do to help replace these bulbs that have been damaged and moldy root would be greatly appreciated. I wasnít sure which category to choose as there is no option for damaged goods.
I thank you for your time in this matter.
Have a nice day.
This is what I ordered and recieved for my first order.
Qty Ordered Item Number Item Description Delivery Estimate
Now I will be going back to my neighbors and tell them to avoid ordering from Brecks based on their customer service alone.On April 24th, 2013, tia100175 changed the rating from negative to neutral and added the following:
I am going to change my rating to neutral for now. I am content that someone has read my concerns and rectified them. I would have preferred not writing a bad review in the first place but nonetheless, I got a response. I thank you for that. Once I receive the rest of my orders and get everything planted, I will come back and give an update and possibly change my rating. Hopefully to positive.Company representative comment on April 23, 2013: On Apr 23, 2013 1:01 PM, Breck's Bulbs responded with:
Thank you for your post. I apologize no one has gotten back to you about your email. I have reshipped the items to you. Your new order number is 31130627800.
Mylena1 Cliff Island, ME (10 reviews) April 20, 2013
I had been getting Breck's catalogues for a few years but I didn't order from them as I thought their prices were too high. Then at last I ordered a lot of daffodil and tulip bulbs as well as other small spring bulbs. My order was shipped early enough to plant the bulbs at the proper time and all the bulbs looked very good and healthy. Now all the daffodils, some tulips and small spring bulbs are blooming and the flowers are really beautiful. Now I look where else I would like to have a lot of spring color and I am planning to place another big order at Breck's. Thank You, Breck's, and I hope you will never disappoint me in the future.Company representative comment on April 23, 2013: On Apr 23, 2013 12:42 PM, Breck's Bulbs responded with:
Thank you for your feedback. We always want our customers to be happy.
Wow! What a nice order! I took a chance with all of the negative comments on this forum, since they had something that was not offered elsewhere. It is just a small order but everything looked in fine condition...the bare root items were properly hydrated. This is the best order that I have received from them so far.
What I ordered were:
Poppy Anemone - Burgundy
Crispa Marginata White and Red Begonia (for DH)
Loddon Royalist Anchusa
Black Stockings Reblooming Daylily
Border Music Reblooming Daylily
Fire and Ice Hosta
Sedum Frosty Morn
I'll let you know if anything is different than what I ordered, as that is the only thing that I could do to change this rating. anything else would be on the gardener (me!)...Company representative comment on April 17, 2013: On Apr 17, 2013 1:53 PM, Breck's Bulbs responded with:
Thank you for your posting. If you have any problems just let us know and we will gladly take care of them for you. Enjoy your garden!
Love this company! I am lucky enough to be on their "early sale" customer list which allows me to buy top quality bulbs for a fraction of the price available from other companies, even during Breck's own regular pricing season. I highly recommend this company to others and I personally buy from them every year (at least once!).Company representative comment on April 10, 2013: On Apr 10, 2013 9:03 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial of our company. Happy Gardening!
Last fall I ordered several daffodil bulbs from Breck's and the bulbs I received seemed to be very good bulbs. Unfortunately I became very ill and the bulbs sat in my dining room for 2 months before I could get outside to plant them. I held out no hope that any of them would grow,but did not want to throw them out! I walked around my garden 2 days ago and was amazed to see that not only had some of the daffodils emerged, but they ALL have! I think I would have to call those quality bulbs!Company representative comment on April 5, 2013: On Apr 5, 2013 12:18 PM, Breck's Bulbs responded with:
Thank you so much for sharing your experience with us. Happy Gardening!
Posted on January 6, 2013, updated April 4, 2013
Posted on January 6, 2013, updated January 6, 2013
Fall 2012 was my first mail-order with Brecks. I had two separate orders, one July 19 and one August 8. Both took an unusually long time to come, but is to be expected if their "straight from Holland" claim is true.
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Foxglove, Rosy Shades
Columbine, Origami Red & White
Eragrostis, Purple Love Grass
Astilbe, Astary Mix
Echinacea, Pink Double Delight
Columbine, Lime Sorbet
Lavendar, Lacy Frills
Lily, Checkered Lily
Helleborus, First Cuckoo
All came in good condition. The Daffodil Collection had massive bulbs (about half had attached babies), the others plants being in an acceptable size range.
Overall, good so far, I think. I marked each plant carefully and will try to report back the next few years on how they do.On January 6th, 2013, ashleykle added the following:
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Persian Blue Allium
Beau Regard Allium
Yellow Foxtail Lily
Hosta Mixture Super Sak (I ordered more in my second order)
Astilbe Mixture Super Sak
Purple de Oro Reblooming Daylily
Top Brass Lifetime Peony
Breck's Food for Bulbs and Perennials
Erin Lea Reblooming Daylily
Sorry! Read the wrong invoice for the second half of my list. To add, the Breck's Food for Bulbs came OBSCENELY late. Way after the rest of my stuff and toward the end of the season. I had to go buy food form somewhere else for this season, though I'll save it and use it next time.On April 4th, 2013, ashleykle added the following:
Right now I will leave my rating as positive, though it may change. Still too early to comment on the growth of my Fall 2012 plants.
An early note on my Spring 2013 plants:
Plants were ordered in January and most of the order was marked as shipped on March 25, 2013. Shipped, anywhere else, means the items will get to the deliverer SOON. As of April 4, 2013, UPS says the ticket was made March 25, but they haven't received the items.
I decided to call in and was informed that my "shipped" order should be expected April 21 - April 27. We'll see.
While on the line, the customer service rep said the other three items should be expected to arrive April 18 - May 9.
I somehow doubt it will get here the 18th if items that "shipped" March 25th won't be. Company representative comment on January 7, 2013: On Jan 7, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for your posting. We appreciate our customers letting us know about their experience with our company. good or bad. Unfortunately we had problems getting the bulb food from our vendor and I truly apologize for the lateness.
Have been stung SO MANY TIMES by Brecks, Dutch Bulbs, Michigan Bulbs, etc. mail order bulb companies. If you want quality bulbs, order Brent and Becky's Bulbs spring and fall catalogues. We have visited their site in Gloucester, VA. and the gardens are small but just lovely. Soooooo..... buy your bulbs from a reputable dealer.Our own local little greenhouse has quality BIG bulbs and you get to pick out the ones you want, but their variety is limited. Local home improvement stores usually have a decent bagged collection in the fall for naturalizing, but the variety is limited and the quality is so-so. Brent and Becky's Bulbs will give you the best bang for your buck and they have a nice variety of easy to grow bulbs.
mpwifey Colorado Springs, CO (2 reviews) February 26, 2013
I love the daffodils I got from Brecks. Unfortunately I had problems with my last two orders. I bought two midnight mystique hyacinths in 2011. The Arrived Nov that year. Ground was already frozen. Planted them anyway. They never came up spring 2012. most of my other bulbs I had ordered never came up either. but the were cheap wasn't worried about them, figured they just didn't like growing in high altitudes and dry weather of Colorado. The hyacinths were expensive and I know for a fact they grow well here. In March 2012 I placed and order that included 1 WILD HORSES REBLOOMING DAYLILY
1 FRAGRANT FIRE HOSTA
1 GIANT COLUMBINE MIXTURE.
Wild Horses reblooming day lily died. 2 of the 5 columbine died. but I figured 3 out of 5 lived so that's pretty good odd's. Hosta barely grew, but it did survive the summer. so I emailed them asking for replacements of the 2 Hyacinths and the Wild reblooming daylily . Never asked for replacements of the other bulbs or plants that didn't make it. My e-mail was ignored. I e-mailed again a month later. No reply. I e-mailed yet again early this month. Still no e-mail from them. So will no longer be ordering from them. They obviously have bad customer service and don't honor their guarantee. If you want to order daffodils from them then I recommend them. But If you want to order more expensive bulbs like there exclusive almost black hyacinth or if you are thinking of ordering non-bulb plants from them I definitely advise against it. I told them, the third time I e-mailed them, that if they didn't respond back to me I would be leaving a negative review about them on here. Guess whoever read my e-mails in customer service either didn't care or believe me. Who know maybe they have a major computer glitch and don't get a lot of the e-mails they are sent. Hopefully this will get their attention.Company representative comment on February 27, 2013: On Feb 27, 2013 12:26 PM, Breck's Bulbs responded with:
Thank you for your feedback and I apologize no one has replied to your emails. One of our customer service representatives will contact you for your account information and take care of this for you.
jampinot Vancouver, WA (1 review) February 20, 2013
Posted on February 25, 2009, updated February 20, 2013
I am done ordering anything mail order from Brecks. I have ordered at least $1000 worth of merchandise over the last 3 years and generally have had to have the product reshipped because the product was bad when I received it. My first year I ordered 50 Mixed Perennial Tulips only to have all of them come up yellow. When I spoke with customer service they told me that is the risk you get when you order mixed. It is whatever they have leftover. They have been good at replacing moldy bulbs if I saved my receipts (I literally ordered so many that I can't always find the receipts. Last years anenome and freesia never came up. I ordered last year a collection of Lily Tree's that never shipped and when I inquired they said they ran out and to re-order next year. I was going to do this but the price was three times what the price was the previous year. I planted a few Lily Trees this past fall and I hope they come up or I will get my money back.. My last order was for Mixed Coral Bells. When I received them there was one that had the reddish brown leaves and the rest were green. The brown one was completely dried out and the green ones were damaged. They also arrived during a cold spell so I couldn't plant them. They said they would replace them. I waited and waited and nothing arrived. When I went online I found out that they are not shipping until next fall. That doesn't help me at all since the new landscape mound I have created was finished without their coral bells. If I cancel the order I will lose my shipping and there are a couple of other plants due this spring. I am holding my breath since I doubt they will show up in good condition. Their bulbs are good but their plants are bad. Getting replacements you have to wait until the next season which is too late for me since my gardens are planned in advance and look funny saving spots for the replacements. (Also, how do you hold spots for bulbs in a 1000 bulb garden)? If I ever plant bulb gardens again I may come back to Brecks but the savings on a mini plant isn't worth it. Buy it from a nursery or local store. Most have a year warranty for their products.On April 3rd, 2009, jampinot added the following:
I was asked by a Manager who worked for Brecks what they could do for me to make me satisfied. I told them that they could cancel my current order that was on the books and refund my order or the Coral bells. I also said that they could ship me their Lily Tree Collection and replace the Garden Pleasure Trees that didnt come up. The manager said no problem. I received a check for the coral bells and the products I requested were placed on order. I just got an email telling me that the product I had cancelled was shipping a month late. I then went online to check the replacement order for the Lily trees and found out that it had been cancelled and I wasnt notified.
The first customer service person I spoke to couldn't find my order that is shipping a month late and I know will show up. They also said that the Lily Trees had been cancelled because they were out of season and even though they were cancelled they were shipped in the fall. I didnt believe him so I called another representative and told her that I could place an order now and get the same product. She told me that the orders that were placed were discontinued items and that is why they were cancelled and they wouldn't ship. I gave her the new sku numbers and she first told me that I couldn't have the new product because it was now more expensive according to their supervisor. I asked to speak to that supervisor. After waiting over 10 minutes on line the representative came back on line to say that they would place the order at the new price and will ship it to me now. The fact that these wont ship for 4 to 6 weeks will mean that they probably won't even grow and I will be doing this all over again in the fall.
Why can't Brecks hire some knowledgable people. The fact that I could order the product now and it would ship in 4 to 6 weeks after being told that it was cancelled in the first place because they can't ship Lily Trees in the spring means that he hasn't a clue as to when product ccan ship. He didn't even look online to find out that they were currently shipping the product. The fact that it took two supervisors to approve a replacement of $65 when I should have demanded a refund for the 10 sales orders I provided the manager with for product that didn't grow, arrived unsatisfactory or were only one color would have amounted to easily over $350.
I won't be ordering from Brecks ever again. I found Stargazer lilies at a garden store that were bigger and looked better for only $6.97 for 7 bulbs will send me back there. They also had all the ones availabe at Brecks along with two new ones I haven't seen at Brecks for the Oriental and Asiatic Lilies. I also bought some Hyacinths and Tulips for over half the price of Brecks at the same store and they out performed the Brecks product again for a fraction of the cost. I brought back my receipt for one package out of 12 that didn't perform as well as the others and was issued a credit immediately, not told they would reship it to me the following fall.
At least Springhill issued a check to me this year for product that shipped while there was a major snow storm in the midwest and it showed up dead.
I will never spend another dime at any online store selling plants or bulbs. The perennial plants that Brecks send for $10 as a 3 inch pot can be bought at Home depot full size (1 gallon) for $7.97.
My advice for those who are buying from any of these huge online stores is to check their local gardening centers and if they don't have what they like then get them from a local nursery or one in the states close to where you live. You should see the beautiful tuilips my neighbor bought from Skagit Valley (Mt. Vernon, Washington). They were the tallest and most beautiful tulips I have seen. I am going up there in April and to a show in Woodburn, Oregon to order my bulbs I can't find in my local stores or for those that Brecks claim to grow 24 inches(never happens) and are assorted colors (7 of one and one each of the other 3 or 5.On February 20th, 2013, jampinot added the following:
Buyers beware.Brecks says that they guarantee their products for life. Not so. I asked to have some products replaced because after 2 or 3 years the bulbs stopped growing or ones I ordered the previous year and they only replaced some of the bulbs and cancelled the other replacement orders and sent a letter saying that they no longer wanted to do business with me because I ask them to replace too many of the products I buy. Never on their website do they say that they won't replace product if you ask them too much. I was buying $200+ per year and some of those products did well and didn't have to be replaced. I have found other growers I am going to try this year. I had several products that died this past year, a peony that was only 2 years old. I bought one from a local store that was large and half the price of the starter I got from Brecks that only had two flowers this year. I will be buying more locally. I found a Tree Lily farm a couple of miles from my home. Just beware that Brecks won't honor their guarantee if your product doesn't perform.
I ordered bulbs from this company in the fall. I promptly sent a check to fully pay for my purchase. The check cleared my bank about 1 week later. Now Brecks keeps sending me notices that I am past due. I contacted the customer service department who requested that I fax them a copy of my cleared check, which I promptly did. I called 1 week later to confirm my account had been credited and was told "they are working on it". I asked what exactly that meant and they could not tell me. I asked for a supervisor who also could not provide me further details. I also questioned why it takes over 1 week to credit my account. The supervisor had no answer. This company has horrible customer service and I have yet to speak with a representative who has been helpful or willing to simply credit my account. THERE ARE LOTS OF BULB COMPANIES. IN THE FUTURE I WILL NEVER USE BRECKS AGAIN. TERRIBLE EXPERIENCE. Company representative comment on January 7, 2013: On Jan 7, 2013 11:49 AM, Breck's Bulbs responded with:
I apologize for the problems you are having with your account. One of our customer service representatives will contact you for your account information and check on your account for you.