gprevost San Jose, CA (Zone 9b) (1 review) May 22, 2017
I was searching the web for bearded Iris and an ad showed up for Breakers (a bearded Iris) for $3.74 which is a good price. It also showed a $25.00 coupon for an order over $50.00. I clicked on the ad for $3.74 and added 14 Breakers to my cart. The total for Breakers was 52.36. So far so good. I added the coupon for $25.00 off and the total for Breakers changed to 69.86 or 4.99 for each of the 14 Breakers. It did show the $25.00 off of $69.86.
I started a chat with them and after 15 min. of chat they offered me a $5.00 coupon which I declined as I was being overcharged $17.50 for the product. They told me that they do not allow more than one coupon per order even though I did not use a coupon when I ordered the Iris. I told the person on the chat that I considered this a Scam and would not order from them.
A few years ago, I did order from them and what I received was very small and did not have the increases that US growers send. Half of the plant did grow, but took an extra year to be large enough to flower.
In this case, I thought that the price was low enough to make it possibly worthwhile to live with the small plants.
ncbill West Jefferson, NC (8 reviews) May 14, 2017
Posted on June 13, 2015, updated May 14, 2017
I was apprehensive about ordering from a Gardens Alive! affiliate. But the combination of clearance price and additional discount was too much to resist. I ordered a lot of plants.
They were shipped in a reasonable time, not quickly but respectably soon after I placed my order.
The plants I received were a respectable size, healthy, well-packed, well-marked. A very good value, if the actual blooms are true to the cultivars described and pictured online.
No complaints. Everything appears as it should be.On May 14th, 2017, ncbill added the following:
Another order from Breck's this season. 17 calendar days from order to delivery. Not too bad.
A clematis was very nicely packed, a small plant/small root system, but very healthy.
Lily-of-the-Vally pips were average size, but look healthy. Very inexpensive.
Incarvillea tubers are fat and healthy looking.
Phlox roots are average, look OK.
I ordered a bundle of 2 Itoh peonies. Only one was sent. I called customer service to check on it. They were out of the plant, but it was no hassle to get a credit. They had offered both a single Itoh AND a bundle of 2, so it is easy to see how this mistake could happen. The root I did receive is huge and healthy. Customer service was very good. Terrific deal.
Columbines look healthy, average size.
Dutch iris bulbs are very nice size and healthy. Crocosmia bulbs smallish but healthy.
Hosta roots were healthy but smallish.
Everything was an excellent value and very nicely packed. Customer service handled a small mistake perfectly.
A good experience. I have ordered again.
mussdoghcc Sac City, IA (2 reviews) April 26, 2017
I have order from Breck a few times and have always been satisfied. I had one occasion when an iris was missed. I called and spoke with customer service and had a new one shipped no problem. I had a few fall planting that didn't come up in the spring, and they either sent me more or refunded the purchase price. That is pretty amazing to have kind of service. Also they have some sneaky great deals.
Posted on January 28, 2007, updated February 9, 2017
Breck\'s advertises \"Direct to You From Holland Since 1818.\" That is a lie. The current \"Breck\'s\" has only been in business for 4 years. I placed a $170 order with Breck\'s 5 years ago. That Breck\'s went belly up and I got nothing. Just be aware that this company has no long term history.On February 9th, 2017, dale3242 added the following:
Just be aware that today's "Breck's" has been in operation since Gardens Alive! purchased the name in 2001 when Breck's went bankrupt. They falsely claim on their website that: "Celebrating 198 years in the Business of Blooms". I strongly recommend buying from a local nursery, not "Breck's".
C0riander Woodland, WA (1 review) December 15, 2016
My grandmother has used Breck's bulbs in her garden for many years and recommends them, so when a friend wanted garden gifts for her birthday, I ordered her a gift certificate from the website. I ordered many weeks in advance and had it shipped to my house so that I could include it in a package with other gifts and a card. Breck's turned out to be incapable of providing a simple gift certificate, or answering any inquiry about it.
The website promises that certificates will ship immediately, and my confirmation email promised that it would arrive in 10-14 days, which was still plenty of time to include in the gift. At 13 days I checked the order status on the website and the gift certificate had still not shipped. I emailed customer service requesting immediate shipment with expedited mail or an email copy, and 4 days later, I received a form letter indicating that the shipment would happen in another 3-5 business days and take 5-7 business days to ship. With the holidays coming up, this would put the order well past the birthday and perhaps not before Christmas.
I emailed again, asking more urgently for expedited service or at least an email copy I could include in the gift. Receiving no reply, I called customer service two days later. After keeping me on hold for 10 minutes, the rep promised to have the certificate information emailed to me the next day so that I could include it in the gift.
The next day came and went, and the only email I received from Breck's was a marketing promotion advertising that there was still time to order for the holidays. Insulting irony!
I received another form email the following morning, offering me no help or real information and saying that the certificate should ship in time for Christmas. I spent my lunch break calling customer service again, and spent 20 minutes on the phone with a nice man who tried to help me. After putting me on hold numerous times to call various other departments and managers, he managed to find out the status of my order, and admitted that there was nothing he or any person in sales and service could do to help me.
He indicated that they could only generate gift certificates from one paper printing machine that had been broken down for weeks and they were helpless to generate even email copies without it. He said that he would try to get me the certificate before Christmas, but that they were trying to cram in the several weeks of backlog in the next few days as the machine was expected to be fixed. There was nothing else he could do for me.
For a company that advertises so heavily regarding gifts, it is inconceivable to me that they would handicap their ability to generate gift certificates through such an insane process, allowing it to be delayed for weeks just before the holidays. The total inability of four different customer service reps to do anything about it, and the huge delays in getting an honest answer, were awful. Why even bother to have customer service when they can't actually achieve anything, and they don't even answer promptly or honestly?
Please take your money to a better catalog company. I'll go back to buying my family dahlias and gift certificates from a company we can trust.
Beware! It's worth noting that Breck's is listed on BBB under a few company names. I feel like this is probably a company that concentrates more on volume and turnover than customer service or quality, so just keep that in mind when you order and have a back up plan.
This was my first time ordering from an online plant website and I probably won't do it again. I ordered the daylily collection 3 months ago and got a confirmation it shipped, but then never got it. The fedex tracking never left the warehouse. I waited because I thought maybe they were coming from Holland (obviously I don't know much about plants) and their website said they were in the middle of moving and to be patient. Advice: Don't be patient. :) Finally, I emailed...twice. Nothing. I called...the rep had an accent and I couldn't understand her. I'm usually pretty good at listening. I asked to be transferred to a supervisor 3 times. She kept avoiding it, then finally told me the supervisor was not there.
She kept trying to give me the money back (which at least was offered), but I explained I didn't want the money...I wanted the flowers I ordered and was promised. I asked if they could just send any daylilies. I didn't care which ones at that point. Just something to put in the ground for my mother. Nope. Everything was out of stock. "Why?" I asked. "The website still shows they are there." More putting me on hold and this time came back and said supervisor (who mysteriously appeared) said he gave his apologies and they would just issue a refund. I did an online chat just to see if it was someone who could understand and send SOMETHING. But, nope. Same thing. I'm done. Very disappointing experience. Why sell something you don't have? Why not try to substitute SOMETHING...ANYTHING for customers? I may have never received anything if I hadn't kept track and check in.
lraff1 Colorado Springs, CO (4 reviews) October 3, 2016
My mom and I order dahlias from this company nearly every year. Mom also orders many daffodils and other bulbs which have consistently been excellent performers. Dahlia tubers this year from every supplier were of poor quality. The growing season was also stressful to the plants. However, when I sent photos of the dahlias that didn't grow or did not produce the expected plant, we received prompt credit to our account. We did not request a refund since we order regularly for many different varieties. Breck's does a pretty good job overall.
I'm writing this review now since the dahlias I ordered have sprouted from the ground. This was my first experience with Breck's, I purchased the ultimate collection of 20 dahlias on May 7th and they shipped on May 23rd. I received follow-up messages in between those two dates to let me know that my order wasn't forgotten. It arrived three days later on May 26th. Each clump had at least two eyes and they were packaged in plastic bags with air holes.
Overall, I'm satisfied with the quality of my purchase, but if you want your orders to ship promptly then this might not be the place for you. The company doesn't following the shipping dates listed on their website.
just received the plants I ordered from brecks, first time ordering and found some columbine that were not available elsewhere, at the same time I ordered some other columbine from another mail order that I could not find locally. brecks came as bare root, I mean really bare root, a few roots which were moist, and a stem about 1/4" long, also ordered the yarrow on sale, 5 in one plastic bag w/ some peat, moist roots but no stem, no leaves, just roots. could barely find the top of them, all matted together so had to tear them apart. I did plant them so I hope they grow. the other plants I ordered from the other company came as pots and look very healthy. considering the state I received the bare root, it would have been better to have ordered elsewhere. also the daylily tubers are miniscule, smallest I've seen. I usually order daylillys from Oaks but these were on sale and gorgeous colors in the photo. sure hope they grow but w/ that size of tuber I'm not that pleased. i'll report later when they have a chance to grow.
Posted on June 1, 2016, updated June 1, 2016
Ordered 16 different items early in the year to get good deals. They were to ship at proper planting time.
They took payment from credit card in May.
Got a confirmation June 1 that on June 3 they are to ship 4 items (various quantities). The rest (12 different items, various quantities) they WERE going to ship 7/9 - 7/15 ?! I asked, \"What the hell am I supposed to do with these in mid-summer!\"
While they\'re cancelling and refunding the rest of my order, I have learned the hard way.
Beware of ordering from Breck\'s! On June 1st, 2016, rjohlman added the following:
Almost forgot: Breck's customer service is now in India. So now I always ask what country the person is located in. If they answer U.S., I ask, "What state?" Then I ask for the state abbreviation.
Just remember — our privacy laws regarding private information don't apply overseas. I always insist (and get more forceful if they tried to avoid this) that they transfer to someone in the U.S.
I happened onto one of their sale rose collections, came to about $3/rose with the coupon on the site added in, must be one of the best kept secrets around.
Huge healthy grafted bare roots. Planted and leafing out, can't wait to see the blooms. Will definitely order again. Note: their 'collection' sales of various plants have almost a cult following and sell out pretty fast. If all their plants are like the ones I got, it's no wonder.
I would not recommend this company to anyone. I ordered last fall. There were numerous mistakes in the order - shipped to the billing address. Mistakes within the order. They shipped a second order to the correct address. I returned that. They refunded the money for the order to the credit card - but then said I owed money for the order. Customer service was very poor. One person does not know what the next one is doing - they seem to have very poor internal communication. I think there are better places to order from - save yourself months of annoyance.
I've been gardening for years and have ordered from these companies (Breck's in particular) and have not had the issues mentioned. My bulbs and plants come clearly marks and appropriately packaged. I have found that if you pay close attention to the fact that squirrels enjoy dining on your bulbs you'd understand why some of them don't make it to the next season. Buy more of the same kind to up your chances on them making it and mulch thickly to avoid it. Bait the squirrels with something else like seed during the winter season. I honestly have had no issues with my orders though and their variety and quality has always enhanced my garden.
WonkaChad Lovettsville, VA (Zone 7a) (3 reviews) November 30, 2015
I got the email for free shipping on all fall planting bulbs for the week of Cyber-Monday from Breck's Bulbs. I chose a few & went through the process through the last step... "$9.95 Shipping." I did that 3 times without submitting the order through. Once I realized it wasn't something I was doing wrong, I opened a chat with Breck's Bulbs representative Stephanie. She reminded me free shipping was only valid on the FALL bulbs & then I gave her the item codes for the items on the FALL bulbs page that I intended to order. She offered me $4.95 shipping & then she realized I was right, all of the items were on the FREE shipping listed page. She offered to process my order for me, but I will not give a credit card number over chat or the phone, I will only use Paypal for these online transactions. She said she wasn't able to do that. She then said she could process the order for me then refund the shipping later. I just said "nope."
When she ended by asking if there was anything more she could do for me, I suggested she get that "FREE shipping on FALL bulbs" code fixed ASAP since it is supposed to be a Cyber-Monday thing & they just emailed it to a bunch of people that will be really annoyed that the "FREE SHIPPING" is really $9.95.
EM007 California City, CA (3 reviews) October 28, 2015
I've ordered from Breck`s many times. The bulbs arrive healthy and usually perform well. The pink snow crocus and Grecian windflowers were the only plants that didn't appear in spring. After losing hundreds of bulbs to ground squirrels I started ordering from Breck's Wholesale and got really nice bubs from them as well. The only downside is that Breck's sends way too many promotional emails (several times a day).
I ordered 25 galanthus bulbs from Breck's at the end of September 2015. The good news is they arrived about a week later. The bad news is that 7 of the 25 bulbs were covered in mold and mildew. I wrote to them and they promptly wrote back that they were sending a new shipment. Which they did. And this shipment was worse than the first one. Many moldy bulbs. I'm not writing them again. I don't want anymore moldy bulbs. the price on these bulbs was much cheaper than I could find in the local nurseries but then you get what you pay for. I will not buy from this company again.
Soooo disappointed! After spending hours online to find just the right bulbs, I placed my order with them in the wee morning hours of 8/30/15. Order was only about $75.00, but thought I was getting a good deal on the 140 bulbs and they were soooo gorgeous! Paid for via Paypal which they promptly took out of my account. Two days later, they finally acknowledged my order. Shipping date of 10/10/15. I'm leaving town for 2 weeks on 10/16/15, but I thought it was doable. The next day, I notice my order has been pushed back to 10/12/15. Okay, I can still fit this in before I leave. But then less than 8 hours later, my order had been pushed back to 10/13/15. Considering I only placed the order a few days ago, and my delivery date has already changed three times, I have no doubt there is NO WAY I would receive my order before I left. And living in Minnesota, we frequently get snow by Halloween, so didn't want to take my chances that would be the last time my delivery date got pushed back. It's only been a few days and they changed it three times. That said, still waiting for my refund. While they responded promptly to cancel my order, a refund to my Paypal account has yet to be issued. I feel so terrible that I won't be getting this beautiful mix of bulbs...especially after all that planning. :( I would never even think of ordering from this company again. Wasted time I did not have to waste.
I ordered about a dozen different tall bearded iris last fall from Breck's. Mistake. They arrived rattling around loose in a cardboard box with several of the varietal tags detached from the leaves, and one tag missing altogether. About half the plants bloomed this year, which is not unexpected. But two of them were NOT varieties I had ordered, and because they weren't tagged and half haven't yet bloomed, I still don't even know what I'm missing.
'Beverly Sills' was a tiny rhizome that produced a tiny (< 12" tall) plant--with, bizarrely, two full-sized blooms. It disappeared during the summer, but has now sent up a small, rather sad new shoot. 'Grand Canyon Sunset'--or, wait! might it have been it 'Wench?'--was also weak and has now rotted. The others produced healthy plants, but what the heck are they?
This year I ordered TBIs from Schreiner's, the iris specialty growers. When they arrived yesterday I learned how mail order irises SHOULD look. The rhizomes were twice the size of any I got from Breck's, plump, full of roots, and with labels securely attached to firm, healthy fans--labels that helpfully included a photo of the bloom and mature height of the plant.
I know who I'm ordering from in the future--and it won't be Breck's.
ilovedave Waynesboro, PA (1 review) March 23, 2015
I am mad. So I am making a review. I ordered 30 sugar baby carpet lily bulbs . They grew beautiful. The second year was even better. Around my original plants were baby bulbs. Some of these babies did flower last year. My neighbor says my yard looks like better homes and gardens. My mother used brecks when she planted daffodils 20? Or more years ago. They grew and bloomed every year until she died. Thats the last time I visited the house.the only thing I ordered from brecks that did not grow was some babys breath. The roots were huge and healthy. I don't know why they didn't come up. But brecks promptly took my word for it and took the money off of my account. Because my mom trusted brecks for her buisness . I bought from brecks as an adult. And I am well pleased
I ordered from Breck's for my first and last time in the Summer of 2014. Not happy at all. The columbine, bleeding heart and other plants basically came as dry roots in a plastic bag with wood shavings. I planted them up in pot to keep an eye on them and get them going, and later into the garden. But they remained weak. I will be very surprised if they survive the winter. Very disappointed.
I have ordered 3 times from Breck's. The bulbs have always been good quality. Note that their pictures have inaccurate colors, i.e. the reds and pinks are exaggerated, they are not the only company to do this. I would order bulbs again.
I have ordered plants from here. The plants were dormant, and I had mixed success. I would not order plants again.
DaveEgbert Carpenter, SD (Zone 5a) (3 reviews) October 2, 2014
Just received my third order of plants from Breck's. Since Fall 2013 I have ordered the Reblooming Bearded Iris collection, Batik Bearded Iris Collection, Dwarf Aster collection, and Little Business dwarf daylily.
I must say that I was impressed with the quality of the plants so far, expecially the daylilly. The crowns had large, healthy roots and strong buds when they arrived today, October 2, 2014.
The asters (shipped in Spring 2014) were bags of tangled roots, but they were lableld with the cultivar names and colors (not listed in the orginal catalog description). But once planted up into pots to get them started, they all came on very strong.
The catalog descriptions and marketing materials are way too over enthusiastic. Try not to get suckered in by some of their claims but if you know plants, you can spot some great bargains.
BetNC Hendersonville, NC (Zone 7a) (6 reviews) September 21, 2014
This was my first and last order using Breck's as there was one problem after another . . . . and the bulbs haven't even arrived yet. There was a difference between catalog price and web site price - even using their "code" to get the catalog price. When I called customer service about this, the person insisted I make an entire new order, in order to get the catalog price; when I did not get a confirmation email, I called again= to learn there was no new order so my items hadn't been ordered. Since I had given my credit card authorization for the new "order", my bank account was compromised and I had to cancel/order a new card. . . and then contact all the other vendors with the new, correct payment information. Original delivery was scheduled for Oct 24-30, so I arranged to hire a planter-person for then (I'm disabled and can't plant my own plants). Breck's arbitrarily changed the delivery date for a month earlier, but after almost two weeks of emailing back and forth with customer service (even explaining why the change was unacceptable), they finally agreed to deliver a SECOND shipment of the same items Oct 20-27.
I wish I had found DG before I ordered from this company. After reading others' experiences with Breck's, I'm concerned about MORE problems and the viability of the bulbs I ordered.
Pricing is confusing... Catalog varies vs. website. Website offers a deal through an email, which somehow increases the price when the code is used? Deceptive pricing.
kc1966 Downingtown, PA (1 review) September 7, 2014
I'm very disappointed with my most recent Breck's orders (spanning a year and a half). Only 1 of the 3 Switzerland Begonia tubers I received showed signs of life on arrival. As expected, only that one grew into a lovely plant (despite being planted in identical conditions). However, it was clearly NOT a Switzerland Begonia. The Blue Hill Salvia also appeared lifeless upon arrival, and none of them produced even a hint of a plant. The Hosta "Mixture" Super Sak contained 10 plants of the identical shade of light green--nothing even close to resembling the catalog image of great variety in color and size. Despite receiving the wrong daffodils in my previous order, I ordered from them again. That was obviously a mistake. Complaint submissions to Breck's were ignored. I have been ordering from this company for a number of years, trying to beautify our homes in military housing as we moved from state-to-state. I refuse to continue to be loyal to a company that doesn't value or respect its customers.
This is a company to avoid. I ordered a Louis Cotton cannas
which are hard to find but they had them in their catalog pictured with dark bronze leaves, apricot flowers and a dwarf size. They arrived well into the spring after I called to see where they were..."direct from Holland,'' they said. I got 4 dead bulbs in the mix. But what grew was anything but advertised. Tall, lanky plants, leaves were more green than bronze, flowers are washed out yellow. NOTHING like the right thing which I have grown in the past. I have been growing all sorts of cannas for 35 years so when I called customer service, they told me that they obviously sent you the wrong variety. They offer three varieties, all completely different so this is bs. My guess is that they're getting their bulbs from a giant supplier and quality control is not at the top of their list. They were pleasant and gave me a refund but what will I get next year? Not going to devote much space to their bulbs until I see the results. Hey Breck's...alot of negative comments. You need to do something about that.
chuck7701 McKinney, TX (Zone 8a) (2 reviews) June 25, 2014
While the plants they ship may be of fair to good quality, the first shipment I ordered was satisfactory, but arrived six weeks later. I'm still waiting on the second shipment TWO MONTHS after I ordered them 4/27/14.
Be aware that your shipping date(s) will be questionable, and could be cancelled without notice, supposedly since they are shipped from Holland. If you can wait, or if you order well in advance of the planting season, you might be satisfied.
DO NOT order when planting season arrives if you want to plant them in time for the growing season. I will not order from them again.
Gardners beware of Brecks!... They do not honor their own guarantee to grow or a replacement will be provided. I have stopped ordering from Brecks....as most of the bulbs never seem storng enough to either grow the first year and the ones which do grow...die during the winter. I finally had enough and located a receipt for a replacement....the customer service dept. sent me a $10. credit...why would I want a $10 credit when the first item failed to grow! I have had no success with Brecks..and advise people of their scam to take your money and not honor their replacement guarantee...save your money and go to your local nursery and you will have better results! Beware of Brecks deceit.
I placed an order a month ago for some plants that should have shipped immediately. After a couple weeks I called and was reassured that my order would be put on priority status in the warehouse. The shipping date got delayed repeatedly and then, without any notice, the item was cancelled - I only found out when I again went to check the status online and discovered the peony collection "not yet shipped" had disappeared entirely from my order. I was not offered a substitute for the plants and have yet to receive an official email informing me of the cancellation or a refund. I'm extremely disappointed with the customer service and communication this company offers and will most likely go elsewhere for future purchases.
macoopermd River Forest, IL (1 review) June 9, 2014
I have used Brecks and its sister companies (Spring Hill, etc) for over 25 years but have decreased my orders substantially over the past several years due to poor quality or long delays in the delivery. The bulbs are generally good quality but their other plants are not. Today I called to inquire and complain that some items (which shipped two weeks after they were promised - with many delays and e-mails in between) were not sprouting yet, the customer service woman deprecatingly lectured me on the Chicago winter, on warm ground, and threatened our credit rating when I said I was not interested in paying them until I saw the caladia sprouting. I have had other items credited this spring from their sister companies for no growth where similar plants from local growers are doing quite well already. Generally Brecks customer service is friendly and helpful, but not this woman who felt she had to speak harshly to me. I know about hard winters - less than 1/3 of their bulbs that I planted last fall came up this spring, yet I did not complain about those.
VanGarden Thibodaux, LA (Zone 9a) (5 reviews) May 15, 2014
Posted on May 14, 2014, updated May 15, 2014
Posted on April 13, 2014, updated May 14, 2014
Posted on April 5, 2014, updated April 13, 2014
I ordered 100 Erlicheer bulbs on 3/5/14. They still have not arrived yet.
On the same day, I ordered 100 bulbs from Eden's. Eden's bulbs arrived a couple a weeks ago and already sprouting in my garden. I rated Breck's Bulbs a Negative for slow service. I hope when the bulbs arrive they are as big as Eden's bulbs.On April 13th, 2014, VanGarden changed the rating from negative to neutral and added the following:
I changed the rating to neutral because Breck finally sent me a reply by email from Judith on 4/11/14 saying she apologize for the inconvenience. She reviewed my account and said my order is currently being processed and should ship 3-5 buisiness days. Please allow 3-4 WEEKS for delivery after shipping as it will be ship directly from Holland and must pass through customs once it reaches the US.
So, now I have few more weeks before I receive the bulbs. Hopefully the bulbs will be large and healthy.On May 14th, 2014, VanGarden changed the rating from neutral to positive and added the following:
I received the very large healthy bulbs about 2 weeks ago.
It took awhile because of the bulbs being shipped from Holland.
I changed the rating to positive because the bulbs were really nice size. On May 15th, 2014, VanGarden added the following:
Today I received my $5 floribundas rose cinco de mayo special.
I had ordered it on May 5th.
It was packed real well. Very long moist healthy roots. Plenty of green branches (some with sprouts).
I am very well pleased with the rose bush.
I ordered six shrub roses and 12 peonies from their spring sale. That was on April 27. Shipping had already opened for my zone and the first e-mail I received said to expect the roses by May 5, but the peonies would take until June 11. I called on May 8, got someone in a call center that I could barely understand, and asked if there was any way to move up the ship date for the peonies. He told me they are being shipped from Holland and will take 3-4 weeks to arrive. This was never mentioned on the website, and now I have to take delivery of peonies that have been sitting in a box for a month. The roses haven't even been shipped yet and won't be here until "the middle of the month".
I just hope the plants are healthy. This shipping delay is causing me problems and had I known it would take this long to get the plants, I never would have ordered from this company. I'll update when the plants arrive.
I had put some items from a great sale into my cart. I then recieved emails "encouraging" me to complete the sale or else the sale prices would disappear and they would empty my cart.
Why do they need to threaten to empty my cart other than to try to get me to order?
Two days after that I get an email saying that I can get $25 off of my order. When I go to my cart as directed suddenly everything is at full price. Obviously the $25 is merely a bait and switch to get me to spend money to save money.
I'm not a fool so I called the company and the sales rep who pronounced "alliums" "aluminums" tried to tell me that money off codes only pertain to specific promotions, which wasn't at all spelled out in the email.
At this point I don't trust them at all so I quickly place the order at admittedly great prices while I was on hold and then I finally get to speak to an Indian guy who dislikes it when I call it gimmicks and really has nothing to offer when I ask for the $25 off as promised in the email.
I don't think this company does them selves any favors by using a sophisticated form of bait and switch to try to get people to buy.
While I shopped online, prices for the same eight items in my shopping cart changed three times. The final totals for my order ranged from around $100 to almost $200 for the same items. Here is what happened at Brecks.com as a I attempted to order items online that were featured in its "Spring 2014 Planner for Summer Gardens" print catalog in which items were priced up to 75% off: (The catalog showed three prices for each plant, with Price 1 and Price 2 crossed out; Price 3 being the final sale price.
1. Brecks.com offered $25 off a $50 purchase in exchange for my email address. I received a confirmation on the site that the "discount is being applied." I shopped, using the item numbers from the catalog. Online prices for the very same items in the print catalog were higher; they were the Price 2 prices in the catalog.
2. I looked around the home page again and found a banner advertising the "up to 75% off sale" and clicked on it. That changed the prices in my shopping cart to the Price 3 prices and my shopping cart total was approximately $110, but the $25 discount hadn't been applied. I checked my email and there was a notice from Breck's that the $25 discount had been changed and to "Claim Your $100 in Free Merchandise."
3.When I clicked on that link, it took me back to the site and a banner there claimed: "Choose your discount. $25 off $50; $50 off $100; $100 off $200." But the prices on the items in my cart had all been changed again. Now my $110 order cost $190!
I suppose one could build a spreadsheet to decide which of Breck's three pricing options for the same merchandise was the best deal, but having spent hours researching the eight plants in my cart, I was ready to buy, not puzzle through this mess. Suspicious of a company that would advertise one price in catalogs, a different price online, and raise prices to honor a discount, I emptied my cart and left the site. I am a retailer; this is not purely deceptive advertising, but it seems like a sketchy way to promote a business. I will shop elsewhere.
Brecks had some incredible sales this winter and cheap postage specials. I got a great deal on some gorgeous, hard-to-find plants AND an online coupon for a free Rainbow Butterfly Bush! It really beats trying to run around to all the local nursery departments trying to find what I want.
The plants arrived, fast, at an excellent time for my garden zone (no other company has done that for me). They are REALLY healthy plant plugs and roots. So healthy, that if they die, it's MY fault. I will order from them again for sure.
nitzi1944 Kings Park, NY (Zone 7a) (12 reviews) December 30, 2013
Posted on May 5, 2011, updated December 30, 2013
Posted on October 10, 2010, updated May 5, 2011
I just received my tulip bulbs. They were well packed and look big and healthy. I can't wait for Spring. The Carpet Border lilies I ordered in the Spring as well as the Glamini Gladilolias all performed well. This was a challenging time here this year with drought. Breck's bulbs did great!On May 5th, 2011, nitzi1944 added the following:
I planted Breck's Life's a Cabernet and Hot Honey Rag tulips. They were spectacular. Ice Cream tulips=no sign of life. They looked so nice in the catalog. Boo hoo. I called and a refund is on the way. Great service! Will order soon.On December 30th, 2013, nitzi1944 added the following:
I got my refund in 2011 for the Ice cream tulips that never came up. So A+ for that.. I now stay with the tried and true. Colorblends, John Scheepers and Brent and Becky all have great bulbs and terrific customer service. The things I order from these companies always perform. The display is wonderful in the Spring. However, I do like to use the Breck's catalog as nice reading material. They sure try and lure you in with specials. After reading all the negative comments about Breck's I don't have the time or money to deal with them.Company representative comment on October 13, 2010: On Oct 13, 2010 8:45 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you and Happy Gardening!
EvaHecht Kensington, CA (1 review) December 16, 2013
Posted on November 1, 2012, updated December 16, 2013
This concerns Cyclamen hederifolium corms my sister ordered from Brecks in September (25 bulbs for $52). These plants flower in the fall. After several phone calls to Breck's company about the delay in receiving these corms, they finally arrived on October30. However the corms looked very diseased, some with a white fungus on the surface, some with holes possibly from insects or bacterial rot and all were flaccid instead of firm. Having worked at a Botanical garden and mailed out plant material myself, and knowing what kind of phytosanitary forms need to be filed for international use, I was horrified to see that something like this is mailed all over the USA. Pathogens can spread in the soil and contaminate healthy areas.
A label on the bag claims this to be a "product of Turkey, bulbs from cultivated stock". If these bulbs indeed came from Turkey, ( even-though Breck's prides itself on importing from Holland), the Inspection Service of the department of Agriculture did not catch this lot. It is unknown where and when the corms got so diseased.
The Order Processing Center for Brecks is in Indiana but no "real" address can be found on the website. There are 177 negative comments on your website for Breck's. I'd like to add this experience to your website in the negative column.
Breck's website has a Canadian flag next to their name. If these bulbs came from Canada, worse yet !
Please look into this. We do not want to import or spread nematodes, root pathogens or even fungi, whether pathogens or saprohytes to our soils in the US.
A promise for a refund was made by Brecks customer service.
Eva HechtOn December 16th, 2013, EvaHecht added the following:
I have a comment on my most recent experience with Breck's.
I ordered ( and paid for) a fairly large shipment of bulbs on September 18 but became suspicious of its whereabouts when I had not received the bulbs by Thanksgiving. I called and found out to my dismay that 2 items were "out of stock". However a supervisor promised to have the remainder sent per express. I trusted this, rescheduled my gardener for a second time to help plant the bulbs and today when checking again, found out that 1: NO express shipment had been made and 2: that EVEN MORE items were "out of stock" AND 3: that no shipment would be made anyway till JANUARY. This is a complete disgrace. I told the supervisor to cancel my entire order and re-credit my account. I will find a more reliable company next year. Company representative comment on November 5, 2012: On Nov 5, 2012 2:55 PM, Breck's Bulbs responded with:
Thank you for your feedback. I can tell you that the white fungus on the Cyclamen, which is most probably some storage mold is no problem. After the Cyclamen has been planted in the soil it will disappear.
The holes are not from insects or bacterial rot. The Cyclamen in Turkey are grown in a rocky area, so there are a lot of stones big and small ones in the soil. The cyclamen is growing (expanding) and when a stone is in the way it will penetrate into the cyclamen. After lifting the cyclamen, the stones will fall off but you will still see the holes. In other words it is the large and small stones which causes the holes and not insect or bacterial rot.
The Cyclamen may be flaccid which is not unusual. Keep in mind that they have been stored for a while so it will lose moisture. As soon as the cyclamen has been planted and is able to absorb moisture (that is why we advise to give all bulbs a good drench after planting) it will be firm again.