The scoop on 'Breck's Bulbs'

Company Profile   Breck's Bulbs Mailing Address: P.O. Box 65 Guilford, Indiana 47022-4180 (United States) Phone: 513-354-1512 Fax: 513-354-1505 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 1 5 15 Neutral 0 2 4 Negative 1 10 14 This company is affiliated with Gardens Alive! This company offers a variety of bulbs. This company specializes in: Bulbs: Spring-blooming Bulbs: Summer-blooming Other helpful information: Member of Mailorder Gardening Association

Feedback History and Summary   186 positives 64 neutrals 145 negatives

Comments:

Rating Author Content Positive gnomehome St.Andrews,Manitoba Canada (1 review) November 06, 2009 Posted on January 14, 2009, updated November 06, 2009 I have ordered bulbs from Brecks for about 10 years. I have been very happy. The bulbs are large and healthy. and always grow. Some of the special Iris collection plants did not survive the first winter. . They were replaced with no problem. I did have to wait to late summer but that is the correct time for Iris. one time a lily was a different color than ordered , but was replaced for fall planting. Also when the growing sprouts of a couple of lilies were broken in transport.they were replaced immediately. I will continue to order from Brecks because I have more faith in them than most of the other mail orders. On November 6th, 2009, gnomehome added the following: I still love Brecks.I had a small problem that was rectified.I emailed my replacement order to them. When I did not hear from them for 6 weeks. I phoned. The person said never email your orders because sometimes they just get saved and the proper person doesn't see it. She then took my order..One was for a two year old order of lilies ( that I originally ordered for a friend)that didn't appear this year. Some for Irises that were replaced once. but still failed to flourish. She wanted to refund the money for them, but I said I wanted to try again. She sent me more irises. Another was for last falls lily trees. I ordered 5 sets for myself , friends and family. Each of us had a few that didn't grow. They replaced the WHOLE order.  The bulbs were spectacular. My friends could not believe how large and healthy they were and how they were replaced and we still did not even have to pay for the extra shipping.I feel their positive virtues far outweigh the problems.No one has a guarantee like them Their plants are a little more expensive but the coupons make up for that.They do send out their bulbs a little later than other companies.but The way I look at it , it saves me storing in the fridge until proper planting or putting them in pots.How can anyone find fault with that service... I will continue to order from Brecks or Spring Garden........ Negative Heathwalker Saratoga Springs, NY (1 review) October 21, 2009 I placed a $200 order, which was lost. It was then allocated an account number different to the one I use. I could not find my order status as a result. Called - call centre in a faraway land it seemed, as could not really make myself understood, was told I had not placed order then told was lost then told found but that order would not go out rushed as had be promised on phone as most items were not in stock. By time they would have been delivered is too cold where I live (near Lake Placid) to garden, and was then given a prepared speech on how to garden and the lifecycle of bulbs. I was then told I could not get my money back for 3 weeks as they could not recredit my credit card. This is all beyond words bad. I have not included account no as no idea which one is being used for me. I've spent several hundred dollars with them recently and was trying to spend 200 more but they accused me or error, oversight and not knowing how to garden. This is NOT the way to treat a customer. Frankly being lectured to from India on upstate New York gardening is a bit much. To say nothing of the hours of my time I have wasted on this. Won't use again. Company representative comment on October 30, 2009: On Oct 30, 2009 2:26 PM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Positive lakefarm Burnsville, MN (1 review) October 04, 2009 I placed a large order (crocus and daffodils) with Breck's Bulbs and I'm giving them a positive review for their good service. I changed my order several times before they shipped it and they were quite flexible with my changes. After I received my order, I mistakenly thought that I didn't receive all my bulbs (I thought a packet of crocus contained 12 bulbs when it really contained 24 bulbs), so I called them and asked for the rest of my bulbs, and they promptly started processing a replacement order. A few days after, I discovered I was mistaken as I was planting the bulbs. So I called Breck's to make sure they cancel the replacement order. They said they had already shipped it. When I said I'll send it back to them, they said I can just keep it as a complement from Breck's. That's $35 worth of bulbs, free. I think I owe them at least a positive review. Positive Flower_addictnc Valdese, NC (Zone 7a) (4 reviews) October 02, 2009 I have ordered from Spring Hill, and understand that they are all affliates as is MI Bulb. I make sure that I place my order early as it can take awhile for shipping, and I want a good selection. Any orders that I have placed have not come too late for me to plant. I ordered from Brecks 70 double daffodil bulbs. I got those the other day. I ordered the Super Lily Collection of Asiatic and Oriental Lillies that is scheduled to come at the end of October. I ordered a ton of many different tulips, a mix of Dutch Irises, and 3 Oriental Lilly "Dizzy". The Oriental Lily I recieved today, and were the best looking/shipped lillies I have got to date. All my orders have arrived except for the Super Lilly Collection. Everything I have ordered was from 3 seperate orders over a 3 month period. I recieve excellent customer service, and the bulbs are in great condition. They did arrive before I need to plant them, but these bulbs keep great for a few weeks. I would rather have them a little early than too late. I will place orders with Brecks again and again. Danielle Negative sherry_butcher Colorado Springs, CO (1 review) September 30, 2009 Have had previous experiences, some okay, others not. Never any terrific ones. Timing is always an issue. In the Spring I am sent items I have ordered to Zone 5 in March-our last freeze date is in May. In fall I get things at off times, including having bulbs freeze on my door step while out of town. However, this year we added some new beds and did some interesting landscape designs that included a $385. order from Brecks. The order was originally to ship Oct. 1-14. This was fine for Zone 5. I placed the order the first part of August to assure I would not have things canceled as I have in the past (originally was told I had them reserved but...) When I checked back about shipping status last weekend the items were backed up for shipping as far out as the middle of November. Not acceptable in Colorado! I called (no 800 number so this was on my nickel) and talked to a representative once I got through the automated system (still on my nickel). The customer service gentleman told me it was unfortunate but he would be happy to place a rush on the order as a courtesy rather than have me cancel the order. I agreed. Two days later when I checked on the status the order was $40. higher, apparently reflecting a rush order charge! Again I called (of course on my nickel-apparently a now $425. order doesn't warrant the courtesy of an 800 number) and this time when I finally reached a customer service rep he tried to tell me that the amount was not more than previously. When I told him I was looking at my e-mail confirmation and a print out from three days prior he backed off. I asked about the shipping status, he could not give me one and I subsequently canceled the order. I have spent the day locating the items at other vendors but was not able this late in the season, nearly two months after my original order, to replace all of the items unfortunately. The good news is that after finding this site and reading the abundance of negative comments I am thankful not to have to wait for Brecks. Apparently business is so good that my little $400. order is insignificant. Looking forward to order from the other place I found here on Dave's site-they had very few negative reviews. Happy gardening all-happier without this family of gardening sites Brecks/Spring Hill and affiliates. Company representative comment on October 14, 2009: On Oct 14, 2009 10:35 AM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative nutsaboutnature Algonquin, IL (1 review) September 19, 2009 Before this recent order, I had ordered twice from Brecks with mixed results. This order, however, will be my last. I carefully chose bulbs to be suitable for my planting sites and spent enough money to use two coupons together. My order with shipping was about $90.00! I live in Zone 5A where our average frost date is October 15th. On September 9, 2009 I received an e-mail from Brecks saying my order was shipped that day, but on that same day my bulbs showed up about a month before I could even consider planting them!! I immediately called Brecks customer service and was told that Zone 5A is right next to Zone 4 so this is the correct time!! The representitive was unfriendly and refused to admit that there may have been a mistake made. She finally agreed to have the bulbs reshipped. At first I thought it may have worked out in my favor and stole the whole bottom of my refrigerator to store the early shipment. Then, one week later on September 17th, I received another e-mail saying my order had been shipped. A partial order showed up the same day and the rest will probably show up next week! So now I have more bulbs then can possibly fit in my fridge and they'll probably all go bad before I can get them in the ground. In my area, west of Chicago, It's still summer here. I have no idea what they could possibly be thinking, but to verify, I checked with another company I have an order with (one of Dave's top 30), and they won't be shipping my order until about October 9th. Since I know you contact the company I am including my order # 91191813700 & account # 30602552. This is the first negative review I have ever left anywhere!! But the arrogant attitude combined with what seemed an unacceptable mistake for a mail order nursery to make and then receive the order again one week later is something I feel that other gardeners should know about. If you choose to order from Brecks, you should at least be aware that this can happen. Thank you Dave's Garden for this wonderful site that allows gardeners to compare notes and experiences. On September 19th, 2009, nutsaboutnature added the following: I'm not sure I was clear enough when I mentioned the "second" shipment. This was actually the "reshipment" that I was told wouldn't be shipped until early October, 2009 (the time I requested). Also, the refrigerator space I am now using for bulbs has displaced all my fruit & veggies so I probably won't be able to keep the bulbs in there very long. I certainly don't have any place for the reshipment which is almost as early as the first!! Unless we have an early frost I'll probably lose both shipments and still be out almost $90.00!!! Company representative comment on September 21, 2009: On Sep 21, 2009 4:06 PM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Neutral cambrack antigonish Canada (2 reviews) September 16, 2009 There are 2 Breck's Bulbs companies. One operating in Canada and one operating in the USA. Each are their own and not operating together. Negative natglenn Chambersburg, PA (1 review) July 28, 2009 We ordered Geraniums from you in early June. We sent you a check for $16.85 on June 7, 2009. The check was cashed and cleared, as we have received rthe cancelled check. But we never received any flowers. We would like our money back. Company representative comment on July 29, 2009: On Jul 29, 2009 1:16 PM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative CritterResistor Independence, OH (3 reviews) July 27, 2009 Highmaitfmale, Dezdmona, and others: Here was my latest experience with this company: I received a letter from Michigan Bulb stating that my reorder would not be honored due to my having frequent reorders for plants that failed to appear after planting, and they informed me of their connection the Michigan Bulb and Breck's Bulbs. Here is a copy of the correspondences: 5/28/09 Breck's Thank you for your email. I apologize for the inconvenience. A reship has been issued for the item(s) requested. Your order number is 91480052300. Please allow 2-3 weeks from 09.14.09 for processing and delivery depending on the availability. If we can be of further assistance, please feel free to contact us.Sincerely, Sharon Customer Service 6/4/09 Michigan Bulb Thank you for your email. I apologize for the inconvenience. A reship has been issued for the items requested. Your order number is 91551404400, and your order should ship in September as it is a fall planting item. 7/22/09 I must tell you that I was incensed and insulted by a letter I received 7/22/09 from Michigan Bulb. I was informed that my request for replacement plants would NOT be honored by your company, as you are a "partner" company with Michigan Bulb and Spring Hill Nursery. The reason stated in the letter was that I had requested replacement of more than 50% of the plants I purchased over the past several years. I must say that I have ONLY REQUESTED REPLACEMENT OR REFUNDS FOR PLANTS THAT FAILED TO COME UP. I consider this attack on my honesty and integrity inexcusable, in poor taste, and the worst possible customer service I have ever received from a company. You obviously don't stand by your guarantee, and I intend to inform not only the attorneys general for the states in which your companies are located, but also the Better Business Bureaus. I will post your letter along with my response on any and all sites I encounter regarding the products your sell and YOUR INTEGRITY in honoring your guarantee. You need not contact me any further or send me any more junk mail, sweepstakes offers, etc.. Remove me from your mailings lists. One honest and irate former customer, 7/22/09 Breck's Thank you for contacting Breck's. Your questions and comments are very important to us. Rest assured one of our Customer Care Representatives will respond to you as quickly as possible. As always, we pride ourselves on our world class customer service and we back all of our plants with a lifetime guarantee. 7/27/09 Breck's Thank you for your email. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them. Again, we're sorry our products have not met to your satisfaction. Your account has been closed and we have removed you from the mailing lists. Response to above: Paul, Did the thought ever enter your mind that I got some bum corms last year? I have ordered many products over the years from Breck's, mostly iris. This is the first time I have had a problem with them (if you check your records) and the first reorder that I have requested. I have had problems with Michigan Bulb and Spring Hill (bare roots and a few bulbs that did not take) but not YOUR company. Your response to my request for a replacement for last year's irises is unacceptable! It clearly states in that order confirmation that you offer a lifetime guarantee. Obviously, it is worthless. What is evident to me is that some customers count and some don't, and that insulting a customer's integrity is no problem for you. As I stated in my initial response to your letter, I will make sure no other customers are victims of your "guarantee," I will further inform the attorneys general of YOUR misrepresentation of your integrity. I will state that one positive outcome resulted from removing my name from your mailing lists: a tree may be spared. An honest ex-customer, Tha't it. I want to warn everyone on this site that all three companies are worthless. You want good plants, go to Bluestone Perennials. On July 28th, 2009, CritterResistor added the following: My last reply bounced (they never accepted it). Hello Attorney General.... Hello Better Business Bureau..... Negative ckani Gaffney, SC (2 reviews) July 25, 2009 Ordered their hardy Amaryllis collection. Confirmation of order took over a week from their website. I notice they have it listed to be shipped in 9 months. I ask and they claim that Amaryllis cannot be shipped unless it is spring because it won't grow.... Ok, whatever Amaryllis can't be grown in containers. So I check again after a month and notice that they have canceled out my order without even informing me. The iffy shipping times on plants and poor contact regarding orders makes me hesitant to deal with these big catalog companies. I have had much more success dealing with individuals. I ordered from an Amaryllis company for similar type plants and they were shipped to me in one week. Company representative comment on July 28, 2009: On Jul 28, 2009 9:29 AM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative dezdmona Toronto Canada (1 review) July 21, 2009 My story, that I have repeated to various CSRs over this time period is as follows: In April 2009, I ordered, via mail, a variety of plants for myself and my neighbour. At that time, I dispatched with the order, a cheque in the amount of $66.51. Many weeks went by and I attempted, electronically and via the phone service (the wait on the phone line was more than 20 minutes, so I did hang up on a couple of occasions), to see if I could track the order since the cheque had not gone through my bank account. I did send a request on the on-line customer service page, but I never received a response. In the middle of May, my neighbour and I decided to go to the garden centre to buy plants for the season; the idea that they had even received my order was not a possibility at this juncture. On June 11, 2009, according to my bank statement they had cashed my cheque. No product; no contact – thjey just took my money. Now I am appalled to discover that the refund of this money is not going to be in my possession (if ever) until probably well into August. I spoke with a CSR at the end of May and she told me I would not be receiving this cheque until July. I called today, and spoke with Angie the Accountant and she tells me that the cheque will not arrive for at least another 3 weeks, since it has to be sent to head office for approval. This organization, and their administrative practices are appalling. How dare they hold on to my money for all these months! They need to closely look at their deficient service, since this writer will make sure all of her gardening friends NEVER EVER order product from Brecks Bulbs. (Earlier on, I had requested a catalogue to be sent to my house via mail. I never received a single copy - I should have been warned by that failure of service.) Company representative comment on July 22, 2009: On Jul 22, 2009 11:33 AM, Breck's Bulbs responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Neutral eyfng San Gabriel, CA (8 reviews) June 08, 2009 I have ordered calla lily, gladious, iris, double freesia and baby's breath this spring. Because of back order, it took me so long to get my iris and double freesia. Breck's ships the orders from Holland, so the shipping time is usually longer than usual. Once the shipment arrives to USA, no further tracking for the shipment. The baby's breath are rotted. 6 freesia are dead and 6 are turning yellow and dying. I have just requested for a refund. The planting instruction is not detail enough for the baby's breath. I called the customer service when I received the shipment. I was asked to describe the look of the bare root. The representative said' " I THINK the bean sprout liked part is the top, the stick is the root. Put the whole thing a couple of inches below the ground." Seeing that she's not quiet familiar with planting, I requested to talk to someone more experience. She said:"That person is gone for the day (Friday). I will ask him to contact you next Monday." I then provided her my phone no and email address, but I've never heard any reply from them. When I ordered the baby's breath, I called the company to find out the planting details. One representative couldn't find the information. I called again, another represenative was able to provide me the spacing, height, ... Overall, the customer representatives' manner is not so friendly. The iris, gladious and calla lily are growing well. I received the 3 irises on 4/8/09. One has already produced 2 flowers. The other two are still growing. Hopefully, the gladious and calla lilies will produce flowers. I have both good and bad experience with the products. Negative jstang93 Dublin, OH (1 review) June 06, 2009 I ordered a collection of tulip firesprays and a couple of tall hybrid phlox mixtures last fall. None of them came up this spring. I have contacted Breck's twice in the last 10 days about replacements. No response. Needless to say, I won't be ordering from them ever again. The order # is 82550292600 if this incompetent company happens to read this. Company representative comment on June 08, 2009: On Jun 8, 2009 10:28 AM, Breck's Bulbs responded with: Thank you for your inquiry. I apologize for the delay in responding to your concern. A reship has been issued and your order will ship out this September. Positive mgross1968 Irvine, KY (1 review) June 03, 2009 I have ordered several items from Brecks and have always been very pleased not only with the bulbs, roots, tubulers when they arrive but also with how the plant does. Although shipping does take a little long at times. Negative StellysPapa Dothan, AL (Zone 8a) (26 reviews) May 31, 2009 Right now, I give them a neutral rating, because always in the past, I had no problem with them. I have bought a bit already this year and received the order on time and in good condition. However, earlier in May, they sent me a sales e-mail. I ordered some Black Knight Canna rhizomes, with the understanding they were in stock and would ship this spring. I just now went to their website to check the order status and discovered they have the shipping date listed as february 2010. I have sent an e-mail asking them to ship now, or just cancel the order. Why have a spring bulb sale, and then not send the order till next year ? I think it is extrememly poor buisiness to not put such information on the website, so that we will know the situation ahead of time. If I had known the order would not ship till 2010, I would not have placed it. On May 31st, 2009, StellysPapa added the following: If Riosamba, received their cannas, then why can't I get mine ? My order was placed on May 18th, today is the 31st. Brecks has had plenty of time to send me mine. If they reply to my e-mail and say they can't send them till 2010 or are out of stock.....I'll give them a big fat negative and never do buisiness with them again. On June 1st, 2009, StellysPapa changed the rating from neutral to negative and added the following: I have changed to a negative. I got a reply to my e-mail, and they are saying my order will be shipped at the proper planting time in 2010. Even though I have already paid for them and asked for them now, they simply said no. So, I got a bit nasty with them and told them, I have paid for them, they are mine and I want them NOW !!! We will see. On June 2nd, 2009, StellysPapa added the following: Brecks was quick in replying to my first e-mail.....got an answer the same day I sent it. But, since I asked for a cancellation, and said I want no more to do with them, I get no reply. Just shows what scum they really are. On June 13th, 2009, StellysPapa added the following: Brecks is owned by Park Seed, apparently so. I say this only because today I get a post card from Park Seed and it has a code number on it to be used as a " Credit Certificate ". Now, I am really confused, they either lied to me...which is most likely the case.......or they are giving me credit for something I haven't bought. On the 2nd of June, after the above post, I get an e-mail saying that my order had been canceled as requested, and since they do not charge your credit card till time of shippment, they claim my card was not charged and therefore, no refund is needed. Yet, I get this credit certificate today, and it's like, what is this for? My best advise is just to stay clear of Park and any buisiness they own. Positive riosamba Marlboro, NJ (13 reviews) May 27, 2009 This week two orders of cannas were delivered. The rhizomes were a nice size and expertly packaged. I have had no problems at all with this company. I wish all of my purchases would arrive like these two. Negative highmaintfmale Sheboygan, WI (1 review) May 13, 2009 I ordered several hundred dollars in merchandise from all three companies, Brecks, Spring Hill and Michigan Bulb extremely early due to needing the plants growing and healthy for a very large Garden party event in late July. Being in Wisconsin, our growing season is considerably shorter than that of Indiana, Ohio, and southern Michigan where the companies claim to be, my plants and bulbs have been thriving for three weeks many of which are in bloom, so imagine my suprise when I didn't recieve the majority of the things I ordered, easy stuff like petunias clemitis, and turmpet vines, and upon calling was told "due to bad weather" the shipments have been delayed, humm seems to me they should have alerted me to this early on so I could replace the items from local nurseries, parts of my orders were not shipped at all, other parts were shipped in horrible dead condition, bulbs that should have been in the ground long ago still haven't arrived, what a mess! Upon trying to figure everything out while on the phone with customer service the person I spoke to was uninformed and completely ignorant about even when I MIGHT expect the missing plants and bulbs to be sent. I was very upset and asked for a contact number or address directly to the company which he refused to give me, I asked a second time and was again denied. I asked to speak to a supervisor because of the mess at hand was terrible and represented several hundred dollars that was absolutely charged to my credit card, I was put on hold and he came back telling me that his supervisor said ... and than just repeated the same nonsense he had spewed, I was even more angry and demanded again to speak to a supervisor, I was than told his supervisor was busy, I asked SEVEN more times before finally being connected to a supervisor who was disinterested short and curt. I have planned and saved for this event for two years, and been working on my garden for 8 years, I am so incredably disappointed in all three of the companies, their broken promises poor customer service, lack of shipping, lack of timely shipping, lack of problem resolution, poor quality of the few things I have gotten, the entire matter has me heatbroken. My advise would be, if your ordering from them in hopes of actually GETTING what you order, prepar to be bitterly dissappointed, and when you call to complain, be prepared to get little or no help, and again don't expect your missing order anytime soon. In the future, I'll find more reliable options and not bother with any of the three. Neutral Lawbabie Arlington, VA (2 reviews) May 03, 2009 I have ordered numerous bulbs and perennials from Breck's, with mixed results. The larger bulbs (tulips, hydrid daffodils) have all done very well, though being expensive they should! The smaller bulbs, like crocus and some other plants, seem to be hit or miss. I've been most disappointed with their perennials - some lillies of the valley didn't even come up at all, and the hostas have been very slow to get going. I also think it helps to order well in advance of the season, so you are in line for shipping early. Everything I've ordered in season (in the spring) has taken weeks to arrive - too long when American Meadows ships so promptly and includes stakes with pictures of the plants so you can mark your garden! Positive terrahappy Redmond, OR (2 reviews) April 29, 2009 YAY!!! Brecks has proven to be the best place that I have ordered from so far. I would give them a 5 star rating overall. I had ordered from them about 4 weeks ago. This company kept me informed all the way through with emails stating when they recieved my order, when the order was shipped is when they deducted the funds from my credit card. and I have to say that although I ordered only bulbs from them I have recieved top quality bulbs. The order came to my home via UPS (quite worth the extra cost in my opinion) and it was 2 weeks earlier than they had told me it would be here.. I have more bulbs coming in the fall and look forward to this order arriving . I would definately order from this company again in the future. High marks for Brecks from me.. ::)) Positive A12 Lexington, KY (3 reviews) April 24, 2009 I ordered dahlias and tuberous begonias. The shipping is slow (about 3 weeks), but I think that should be expected with bulbs coming from the Netherlands. Everything appears healthy, although one begonia tuber seems a little shriveled. I will wait to see how it fares. Overall I am pleased with Breck's and would order from them again. Positive Sabrina1978 Gibsonburg, OH (5 reviews) April 24, 2009 I used the coupon for 25.00 with no strings attached. I had a total of 1.00 charged to my credit card. I got three gladiator allium. I planted them in the fall. They are now up and have a bud on them. I was very pleased with the bulbs I received! Thank you Breck's! Positive jnaakins Othello, WA (6 reviews) April 15, 2009 Over the years, Ive ordered a couple of times from Breck's catalogue. So far, I've been very pleased with the bulbs I received. Positive briebrie Old Fort, NC (Zone 7b) (3 reviews) April 12, 2009 I have only ordered Spring blooming bulbs from Breck's. I order about 200 each year and they've all turned out just fine. Having ordered online and not had any concerns, I haven't had to communicate with their customer service people, so I can only speak to the quality of the bulbs, which have met my expectations. Positive MaggieA Charleston, SC (4 reviews) March 18, 2009 I ordered two of the astilbe collections which I had seen advertised in a mailer. For each collection (red and white) there was a free lavendar and peach. I expected to have two of each color. I received four of each color. They were delivered quickly, in great shape and I have just planted them. I have great faith that they will be absolutely beautiful. Neutral kittshouse Lynn, MA (Zone 6a) (4 reviews) March 14, 2009 I would give this company a neutral rating. I have had orders that have surpassed my expectations, as with their begoia collections. Alas, I have also have had orders that have simply been rotted/moldy upon delivery. I have also experienced bad online ordering. Placing merchandise in my cart, then applying a coupon code, only to be told that those items were out of stock. If they were out of stock, then they should have noted such on their web page before I placed the order. I feel that if you are trying to save money using a code you will be disappointed. I will try the begonia collection again. However, I will find my other blubs at local nurseries so that I can actually see and feel them. Positive NativeSusan Decatur, GA (Zone 7b) (6 reviews) March 09, 2009 I ordered about seventy daffodils from them, which came in late September or so. The bulbs were huge and firm. There wasn't a single bad bulb in the whole bunch. They are blooming now and are absolutely beautiful. I have already ordered my fall tulips from them, and I will contine to order from them in the future. I can't stress enough how wonderful the quality of the bulbs were! Positive chefj Huntington, TX (2 reviews) February 27, 2009 I wrote 3 companies for info on edible flowers. Brecks is the only one who wrote back with a complete list, and other helpful info. the other companies told me to go online and look it up. Chef Negative jampinot Vancouver, WA (1 review) February 25, 2009 I am done ordering anything mail order from Brecks. I have ordered at least $1000 worth of merchandise over the last 3 years and generally have had to have the product reshipped because the product was bad when I received it. My first year I ordered 50 Mixed Perennial Tulips only to have all of them come up yellow. When I spoke with customer service they told me that is the risk you get when you order mixed. It is whatever they have leftover. They have been good at replacing moldy bulbs if I saved my receipts (I literally ordered so many that I can't always find the receipts. Last years anenome and freesia never came up. I ordered last year a collection of Lily Tree's that never shipped and when I inquired they said they ran out and to re-order next year. I was going to do this but the price was three times what the price was the previous year. I planted a few Lily Trees this past fall and I hope they come up or I will get my money back.. My last order was for Mixed Coral Bells. When I received them there was one that had the reddish brown leaves and the rest were green. The brown one was completely dried out and the green ones were damaged. They also arrived during a cold spell so I couldn't plant them. They said they would replace them. I waited and waited and nothing arrived. When I went online I found out that they are not shipping until next fall. That doesn't help me at all since the new landscape mound I have created was finished without their coral bells. If I cancel the order I will lose my shipping and there are a couple of other plants due this spring. I am holding my breath since I doubt they will show up in good condition. Their bulbs are good but their plants are bad. Getting replacements you have to wait until the next season which is too late for me since my gardens are planned in advance and look funny saving spots for the replacements. (Also, how do you hold spots for bulbs in a 1000 bulb garden)? If I ever plant bulb gardens again I may come back to Brecks but the savings on a mini plant isn't worth it. Buy it from a nursery or local store. Most have a year warranty for their products. On April 3rd, 2009, jampinot added the following: I was asked by a Manager who worked for Brecks what they could do for me to make me satisfied. I told them that they could cancel my current order that was on the books and refund my order or the Coral bells. I also said that they could ship me their Lily Tree Collection and replace the Garden Pleasure Trees that didnt come up. The manager said no problem. I received a check for the coral bells and the products I requested were placed on order. I just got an email telling me that the product I had cancelled was shipping a month late. I then went online to check the replacement order for the Lily trees and found out that it had been cancelled and I wasnt notified. The first customer service person I spoke to couldn't find my order that is shipping a month late and I know will show up. They also said that the Lily Trees had been cancelled because they were out of season and even though they were cancelled they were shipped in the fall. I didnt believe him so I called another representative and told her that I could place an order now and get the same product. She told me that the orders that were placed were discontinued items and that is why they were cancelled and they wouldn't ship. I gave her the new sku numbers and she first told me that I couldn't have the new product because it was now more expensive according to their supervisor. I asked to speak to that supervisor. After waiting over 10 minutes on line the representative came back on line to say that they would place the order at the new price and will ship it to me now. The fact that these wont ship for 4 to 6 weeks will mean that they probably won't even grow and I will be doing this all over again in the fall. Why can't Brecks hire some knowledgable people. The fact that I could order the product now and it would ship in 4 to 6 weeks after being told that it was cancelled in the first place because they can't ship Lily Trees in the spring means that he hasn't a clue as to when product ccan ship. He didn't even look online to find out that they were currently shipping the product. The fact that it took two supervisors to approve a replacement of $65 when I should have demanded a refund for the 10 sales orders I provided the manager with for product that didn't grow, arrived unsatisfactory or were only one color would have amounted to easily over $350. I won't be ordering from Brecks ever again. I found Stargazer lilies at a garden store that were bigger and looked better for only $6.97 for 7 bulbs will send me back there. They also had all the ones availabe at Brecks along with two new ones I haven't seen at Brecks for the Oriental and Asiatic Lilies. I also bought some Hyacinths and Tulips for over half the price of Brecks at the same store and they out performed the Brecks product again for a fraction of the cost. I brought back my receipt for one package out of 12 that didn't perform as well as the others and was issued a credit immediately, not told they would reship it to me the following fall. At least Springhill issued a check to me this year for product that shipped while there was a major snow storm in the midwest and it showed up dead. I will never spend another dime at any online store selling plants or bulbs. The perennial plants that Brecks send for $10 as a 3 inch pot can be bought at Home depot full size (1 gallon) for $7.97. My advice for those who are buying from any of these huge online stores is to check their local gardening centers and if they don't have what they like then get them from a local nursery or one in the states close to where you live. You should see the beautiful tuilips my neighbor bought from Skagit Valley (Mt. Vernon, Washington). They were the tallest and most beautiful tulips I have seen. I am going up there in April and to a show in Woodburn, Oregon to order my bulbs I can't find in my local stores or for those that Brecks claim to grow 24 inches(never happens) and are assorted colors (7 of one and one each of the other 3 or 5. Negative Sleech Vancouver Canada (1 review) February 05, 2009 There is nothing worse than bad customer service. Being an avid gardener, I look forward to bulb catalogs arriving in the mail in the early spring, placing my orders, and waiting with anticipation for delivery. So it was with great anticipation that I ordered from Brecks Bulbs this spring. The items that they offered looked fantastic and the prices were reasonable. So in the order went in March. Then I waited. I waited until at least the end of May to receive my order...longer than most other catalogue places. But I had faith that the order was going to surpass my expectations. I could not have been more wrong. Here's the letter that I sent them on June 24: --------------- Dear Brecks, It is with great regret that I email you today. Being an avid gardener I was waiting with anticipation for my order to arrive this spring. When it did, I was less than pleased with the quality and size of the plants and bulbs that you sent. The "Lily Tree Collection" that you so wonderfully advertised in your catalogue, arrived looking like someone had stepped on the bulbs. They were almost flat. The size of the bulbs measured out at only 2" in diameter and I certainly thought that they were going to be larger based on the catalogue pictures and description. However, I planted them as soon as I received them and I hoped for the best. I have to report that as of this afternoon when I didn't see any growth, I dug them up and all 4 had rotted. The 'Blue Star' Dahlia arrived and it was a single tuber with no growth end. Typically when I buy Dahlias, there are usually 2 or 3 tubers attached to a growing end. I'm sure you know what I'm talking about. What I received looked like a tuber had been removed from a clump and placed into a bag with some moss. Again, I planted it and hoped for the best. Sadly, it too didn't make it…although I certainly don't think it had a fighting chance to begin with. Being an Iris fan, I was also really looking forward to the Irises that I ordered. The Louisiana Iris 'Bold Pretender' arrived looking like a mangled collection of dead leaves. I have certainly seen Irises come that way before, so I wasn't too concerned when I planted it as the tuber felt relatively firm. There wasn't a stitch of green to be seen, and hindsight being 20/20, that should have been a clue that I was going to be disappointed yet again. True to form, there has been no growth to date, no green has appeared, and no new roots have made an appearance. I think it's safe to say that it too has died. The Iris 'Rikugi Sakura', on the other hand, did have a bit of green and has since produced a rather week leaf. But I am not giving up on it and have hopes that it will survive. It's worth mentioning however, that the size of the tuber was close to being the smallest that I have ever seen for an Iris. Had I seen it in a garden shop I certainly wouldn't have bought it and would have chosen something a little more healthy. On the subject of plants that did survive, I can safely say that the Amethyst Astilbe has made it and is doing fine. Although you will have to forgive me when I say that I am concerned that the colour will not be the amethyst that I saw in the catalogue. But it hasn't flowered yet, so it too gets the benefit of the doubt. The largest disappointment was with the Phlox that I ordered. I have never, in my considerable years of gardening, seen such small, mangled and unhealthy divisions. Both the 'Tenor' and the 'Blue Boy' were no bigger than a Loonie and arrived in a wet bag of moss and were entirely black. There were no growing parts and no healthy roots to be seen on either one of the two of each types I ordered. I did plant them into small pots and gave trying to grow them a try, but the completely rotted away in a matter of a single week. When I checked this morning there was nothing left in the pots other than soil. To say that I am disappointed would be an understatement. I honestly had high hopes that the order that I placed with you would have produced plants and bulbs that were of a caliber an order of magnitude better than what I received. I am saddened that this is the first time I have ever asked for a refund on a plant order. So it is with a heavy heart I kindly ask that my order be refunded. If you must subtract the price of the Astilbe and the one Iris I will understand. My order number was XXXXXXXXRAP. My address information is as follows: (Blah blah blah) I sincerely apologize for having to send this note to you and I hope that this matter is investigated on your end as my thoughts are that your quality control took a holiday on the day my order was processed. Sincerely, (Signature) --------------- This was sent via regular post as well as email. I figured that someone would look at it and deal with it accordingly. Again....couldn't have been more wrong. It's now August 23rd and I have heard nary a word. Nothing. Zip. Nadda. So I decide to give them a call. They have an 800 number and I had the time. So armed with my invoice in hand I dial the number. Brecks: Brecks Bulbs Me: Good morning. Could I speak with someone in customer service? Brecks: What can I help you with? Me: The order that I received in May was somewhat unsatisfactory. I sent a letter and an email on June 24th and I haven't heard back from your organization. Brecks (sounding terse): What's your invoice number? Me: I take it that's the number in the top right hand corner of the pink slip? (It's just a floating number on the page) Brecks (sounding annoyed): The number beneath where it says invoice number. Me (choosing not to loose my patience): XXXXXXXX Brecks: We haven't received a letter from you. Me: Well it was sent via both email and regular post on June 24. Brecks (sounding increasingly annoyed): Well we didn't get it. What was wrong with the order? Me: Nothing grew from what you sent. Brecks: What do you mean "nothing grew"? Me: Nothing grew. The lily tree collection looked like someone stepped on it, the Phlox was dead on arrival, the Irises...... Brecks (cutting me off mid sentence): Why didn't you call us? Me: I assumed that when it says in all of your material that one can contact you via post, email or phone call...that 2 out of the three would have resulted in something happening. Brecks (sounding really annoyed): Well you should have called. What do you want us to do. Me (Tired of being treated like crap over the phone): Just refund the order please. Brecks: Fine. We'll refund you the order minus the shipping cost. Then he hung up on me. So...a word to the wise. Do NOT order from Brecks Bulbs. Their inventory is beneath sub-standard and their customer service is beyond pathetic. My Mother in Ontario had an almost exact experience with them and has also vowed never to deal with them again. I won't hazard a guess to say what their problem is...but you would have thought that being in the gardening business would have instilled a bit of patience, humility, humor and charm. Most gardeners come by these characteristics after spending a bit of time in their gardens. Clearly Brecks Bulbs didn't go down that garden path...as it were. Now...if you are into ordering bulbs and the like for your garden and you are looking for a great company to order from...go with Botanus (http://www.botanus.com/). Fantastic company. Their catalogs are a treat for the eyes, their stock is EXACTLY how it's described...or better, their prices are really, really good, the orders arrive with plenty of time for the plants to get established and bloom, and my contact with them always leaves me with a smile. They know how do do the whole bulb catalogue/online sales/customer service thing RIGHT. Brecks Bulbs...you could learn a thing or two (or a thousand) from them. Take my advice: If you are that miserable doing what you do...do something else. Clearly being in the industry you are in isn't doing you any favors. As an addendum to this story, it appears that Brecks owns Spring Garden, another mail-order catalogue store. I used to love Spring Garden...now the catalogue is in the recycle pile...unopened. Negative tootiep Edgecomb, ME (1 review) February 01, 2009 HORRID COMMUNICATION My daughter gave me a Brecks certificate for 25.00. She stated a door to door person came around selling them. She also gave me a catalog that the person gave to her, for me to order from. When I was ready to order I spoke to a gentleman on the phone. He stated I could also use the 25.00 coupon on the book. He stated my order came just under 50.00. He then asked for the number on the back of the coupon,,there wasnt one. He then stated that no one he knew of ever went door to door with coupons and stated he had concerns over this being A FRAUD. He stated to send the coupon in anyway and they would still honor it, and that he wanted to see what the coupon looked like. He stated to write a letter with his name on it,,the order number,, and to mail it asap. I mailed it that day. He stated that there was just a slight credit of a few dollars on the account due to going over. I recieved my package about 3 months later. About another 2 months later I recieved a bill from their collection office stating I owed 12.73. I called and spoke to a female there, she stated there was nothing noted on my account that she could find of any letter. She then appologised and stated they would just take care of this due to my inconvience. She stated she would transfer this to another department and if I didnt recieve a phone call from them within a week, to just disregard the bill. NO PHONE CALL,,NO ANSWERING MACHINE MESSAGE. I then 3 weeks later was checking my email...yes...i'm not a everyday checker..I try not to get on the computer much..as it takes alot of my time...my correspondence it through the phone...What did I find on my email...yes another notice that I needed to pay the bill. With a itemized statement. I promptly sent back a notice of my dis satisfaction on the entire ordeal. I was also told in this email from Brecks, that my coupon wasnt even the amount I sent in! I should have just used my better judement, and not even ordered anything when the first person stated the coupon was fraudulent. I wound up paying for something that I was told there was no balance on in the beginning.. and got the runaround from 3 different people. NOW AT LEAST I HOPE THE BULBS I PLANTED COME UP!! As I had never before, and will never again, order from this company. I have read in several negitive reports on this site of the run around people get with this company. My garden club has been made aware of the ordeal and will spread the word also. Positive dirtyshovel Lake Mary, FL (Zone 9b) (1 review) January 11, 2009 I ordered five 12 cm size Persian Blue Allium bulbs and received my order on time, but the bulbs were 3.5 cm size; not even close to what was described. After I notified the company, I was told they would send the correct size, but very near the delivery date I was notified that my order had been cancelled, due to unavailability of the bulbs, and that I would be issued a refund, which I did receive. However, I lost the $7.00 shipping that I paid and I will be surprised if these very small bulbs will ever produce viable plants. If my original order had been shipped correctly this could have been avoided. Sadly, I read the negative comments too late to cancel my original order and I could only hope that Breck's would come through, but I learned my lesson too late. On February 5th, 2009, dirtyshovel changed the rating from negative to positive and added the following: When Breck's became aware of my complaint about the wrong item being shipped, and then the promised replacement order being cancelled, they promptly refunded my money for the order as well as the postage that I paid on the original order. Therefore I am changing my rating from Negative to Positive, and in the future will order again from Breck's. Positive PGH_Garden_Girl Pittsburgh, PA (1 review) December 31, 2008 I have recieved plants from several mail-order companies, and Breck's is by far the best. The quality of their plants is top-notch. Last year I ordered 3 bulk sacks of bulbs and out of 250 bulbs, only 3 were bad...in my opinion, that's pretty darn good. Some of them even started peeking out a few weeks after I planted them; I guess they couldnt wait until spring to say hello! Shipping can be a bit slow, and they often push back the delivery date without telling you, but I dont know of any company that doesn't do that. Usually its only a difference of 2-4 weeks. For me, its a fair trade-off...I'm willing to wait a bit longer because I know when I get my order, it will be top quality. Their customer service people are pleasant and relatively helpful; they were able to tell me what my 'new ship date' was upon inquiry, and I wasn't on hold for very long. They will also help find you extra 'freebie' deals if you ask when you place your order. While they do have some minor pitfalls in the customer communications relam, overall I am very pleased with my dealings with them. I would certainly reccommend Breck's to a friend (if any of my friends were gardeners :P) Negative GEORGIAGARDENE Ringgold, GA (1 review) November 21, 2008 I placed an order with Breck's this past spring using the $25 coupon, no strings attached. I, of course had to pay for shipping. In September I received a letter from them saying my credit card was no longer valid (the date had expired, it had been so long) and to call them and update the credit card. I did so and received an email showing an unpaid balance of $0, which said my bulbs would be shipped around 9/23/08. I still haven't received the bulbs. I sent Breck's an email and received a reply that my credit card was out of date and that is why the bulbs weren't sent and they were sorry I hadn't received the letter requesting me to call. I replied that I had received the letter and had called and updated my credit card and was told the charge had cleared and even attached a copy of the receipt showing a balance of $0. I have heard nothing else from this company and would advise anyone consdering ordering from them to reconsider. It's not worth the hassle I used to really enjoy receiving their catalog and planning what to buy. Now it will just go in the trash. Negative Marta_Toronto Toronto Canada (1 review) October 29, 2008 I called Breck’s Bulbs today to inquire about some orders placed in June and July this year via their website using 25$ “no strings attached” coupon in Canada. To recall for some of you, it was a coupon included in Brecks’s 2008 Summer Advance Sale catalogue. It said: “$25.00 Gift Coupon. No strings attached. Use this bulb reservation form inside this Dutch Bulb Guide to order as much as you like, and use this Gift Coupon to deduct $25.00. If your order total is less then $25.00, you’ll get your order absolutely FREE! To validate, please enclose this coupon with your order, or mention it when you place your phone order. To take advantage of this offer online, just enter your account and key numbers from the back cover. OFFER EXPIERS AUGUST 22, 2008 // ONE CERTIFICATE PER CUSTOMER, PLEASE. Cannot be combined with any other offer.” That’s all it said, word by word. I placed about 5-6 orders using this coupon, because nowhere it said that I cannot. I only placed ONE for myself as per instructions on it “ONE CERTIFICATE PER CUSTOMER, PLEASE”. I placed it on line and additionally paid about $250.00, then shared my catalogue with friends (being green and all)… I also used the coupon (paying additionally by cc) to order some flowers for my closest family and a couple of friends. I thought it would be a great idea for those with no green thumb to introduce to Breck’s Bulbs so they can try their product hassle free with “no strings attached”. When my stuff came in couple of weeks ago and theirs didn’t, I called Breck’s customer Service to inquire about the missing orders. I was called a scammer and a thief by Erin (from On-line ordering) and told that my orders (even those I paid for with my cc) were simply cancelled. No one bothered to call or email me with any questions or concerns prior cancelling the orders, they simple decided that they will not ship them. Great business they are conducting there, no question. Over the past two years I have ordered merchandise from Breck’s worth over $900.00. After being called a scammer and a thief I will no longer conduct any business with them and I will inform my coworkers, friends and family about the type of business they conduct to save them the future hassle and embarrassment of being called names, just because they used the coupon Breck’s so unfortunately send them – to use:-) I only used their coupon because it was offered to me, presented a great deal and I had a good experience with Breck’s and their products in the past, otherwise, I wouldn’t recommend any company or their product to my close ones, having a coupon or not. Kind regards, Marta Company representative comment on November 05, 2008: On Nov 5, 2008 3:54 PM, Breck's Bulbs added: I sent this customer a D-Mail explaining how to contact Brecks of Canada to help her with her complaint. We are two seperate companies and our comapny is located in the US. Positive crazy_gardener Wainwright, AB (Zone 2b) (42 reviews) October 09, 2008 I’ve ordered about three times from Breck’s Canada, I will only order from them if I receive a coupon or if something is on sale, otherwise I find that their regular prices are way too much compared to other mail order companies. Today, I received 10 healthy, good size OT lily bulbs, a little late to be sending here in zone 2b, but I will just pot them up and store them in the cold room for the winter and plant next spring. Negative swanc02 Minneapolis, MN (4 reviews) September 23, 2008 Don't waste your money. I have been purchasing perennials and bulbs online for 15 years. Breck's consistently sends bulbs that are rotted and bare root plants that are dried up. Even the plants that look okay fail to come up. I will never order from them again. Positive aubshay1 Johannesburg, MI (2 reviews) September 14, 2008 Last fall, I ordered a whole bunch of Oriental lily collections and Elodie lilies for my wedding. I also ordered 3 butterfly amaryllis and parot tulips. Some of the lilies arrived moldy, so they sent replacements that were also moldy (there were only 3 bad bulbs out of about 100). They just sent me 9 replacement for those original bad ones. The bulbs are gigantic. I wonder if it had to do with them being shipped a little later in the fall. This Spring, I had several bulbs lillies that never came up, and they are replacing them. None of the parrot tulips came up, so they credited me for them and I didn't like the butterfly amaryllis (also, only 2 of the 3 came up), so they gave me credit for them. I have not had any experience so far where they have been anything but polite and well, kind of joking around with me on the phone. The other comments that I have read do make me nervous, but so far they have kept their guarantee. It doesn't really bother me to have to wait for replacements because I realize that I am dealing with living things and things happen. The lillies that I have purchased at Wal-Mart, Lowes, Home Depot, etc. have come up, but they have never matured to have the thick stems and number of blooms that they lilies that did come up from Breck's have. Though not every bulb bloomed, the quality of the ones that did is definately superior. Neutral Yankee_1 Weymouth, MA (1 review) September 11, 2008 Placed an order in August of 2008,changed my mind after seeing the reviews a week later and canceled the bulbs.order was confirmed canceled by e mail. They did offer me a discount and thought that was very nice of them but said no.I even canceled the credit card I used.For some reason I didn't trust them.So after two confirmed cancellation notices. I recieved bulbs yesterday Just left at my back door (9-10-08). I sent them an e mail. Then got a bill today. wow was I mad I hadn't even opened the box since I didn't order from them.I spoke with Keith on the phone yes it was a long distance call which pissed me off. So to make a long story short I was told to keep the bulbs and that my account would be cleared ( lets hope it is cos Im not paying for something I canceled a month ago). They really should keep better track of there customers especially the loyal ones I read about.Almost forgot I did cancel because the original date of delivery would have been at the end of Oct. Then they said they would rush the order,I still said no. I found cheaper bulbs at the store today 30 for $10. At Bjs and they looked great .Im going to stick with buying my plants and bulbs locally .. Karen P Neutral emandem Fergus, ON (Zone 4a) (1 review) September 06, 2008 I've been a loyal Breck's customer for years, but this year was not good. The begonias I ordered (10), only 1 has come up. Some of the bulbs were mushy when they arrived- not impressive as they usually are. And of the 8 lily trees, only 3 came up. I called and was told 6 weeks ago that new ones would be shipped, but I haven't received any replacements yet. Up until this year, I had never had a problem with bulbs from this Company, but now I question whether or not I should order from them again. Their sister Company is no better. I've been waiting 2 months for that order- although the cheques were cashed immediately! Positive CandL Reynoldsburg, OH (5 reviews) August 21, 2008 I've always had good exeperiences with Brecks. If they ship me the incorrect plants, I simply call and get the correct plants. I also get to keep the incorrect ones. Double your pleasure! If something doesn't come up, I call and they replace it no questions, no problems! When something doesn't come up, I don't automatically 'blame' the company. Could be a cold snap during planting season caused the plants to have a delay in planting, which they don't like. Could be I didn't fertilize enough, too much, or not at all. It's called gardening people. You can't plant it and forget it. Plants need TLC to grow. Brecks has always been very good about working with me to replace plants that died, or are weak and unhealthy. Friendly customer service as well. Remember, you catch more flys with honey than vinegar, so if your nice, they will be too!

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