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Company Profile
Henry Field's Seed & Nursery
Mailing Address: 5100 Schenley Place Lawrenceburg, Indiana 47025 (United States)
I ordered 250 honey & pearl sweet corn. I only receiver 148. I emailed them with no responce. I emailed again today hoping to get a response. We will see.Company representative comment on April 27, 2012: On Apr 27, 2012 3:27 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting. We apologize you did not receive the correct amount of seed, we will be happy to reship to you. Our customer service representative will contact you for your account information.
I have never ordered from Henry Field's, but even without ordering I can say that the information they provide on their product is misleading. When I clicked on "native fruits" on their browsing menu, it brought up plants such as goji berry, Hardy Everbearing Fig, and Manchurian Bush Apricot. I suppose they are native somewhere, but not in this part of the world. It makes me mistrust them entirely, and unwilling to purchase from them no matter how tempting I find their selection and promotions.Company representative comment on April 21, 2012: On Apr 21, 2012 12:45 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting this information, you are entirely correct and this was an oversight on our part . We will have this corrected.
Posted on April 10, 2012, updated April 11, 2012
Posted on March 30, 2012, updated April 10, 2012
If I had to grade my experience so far, I'd have to give it a 40%, which is definitely not a passing grade. I ordered 5 items for the Spring and of the 5, I've seen life in only 2 of them. I'm hoping 2 of the remaining (failing) plants are just still in dormancy, but 1 (Dutchman's Breeches) has definitely died and they were fine with replacing it- I just wish it didn't have to get to that point in the first place. The "plant" they sent was nothing more than what looked like a bean sprout - far too young to be shipped - and when I planted it, it just never took to living. They ARE replacing it, though, so I hope the replacement will be hardier.
The other 2 failing plants are bareroot items, which is why I am hoping they are just dormant, however the issue I have with it is they provided absolutely no planting instructions beyond the generic handout. They really need to have specific instructions for the plants you order- as a beginner, I have no idea how to tell the way something should be planted and when I'm just given a stick (as was the case with the Gloriosa Lily) I have no clue what to do with that. At first I planted it vertically, with part of it sticking out of the ground like a stem, but I have since replanted horizontally, with the entire thing under the soil, running parallel to the surface level. These are all guesses, of course, as Henry Fields gave no further instructions.
The other bareroot item was an Oriental Poppy and I planted it with the hairlike fibers under the ground, and two carrot-like stems sticking out of the soil like stems, but those "stems" have since drooped flat and I'm worried I planted it upside-down. I have no way of knowing, as there was no explanation given to me in the packing materials. I hope it's not too late....But needless to say, I am not happy with the guidance given by the company.
Maybe the bareroots will spring to life once the weather warms up here, but I have no idea....
I guess just to be thorough and unbiased, I can add that the set of Three Toad Lily plants seem to be all right (they are still green, but not super enthusiastic), as is the Cleopatra Lily- which hasn't done much yet, but I do see a green sprout coming up.On April 10th, 2012, AHealy8172 added the following:
Thank you for the help, but the Poppy has been planted now for almost a month with the top of the crown sticking out of the ground; not to mention it sat about a week in the first place, planted upside-down with the roots sticking out. How long will the bareroot last? I think by now it's been too long and so I wasted that money- I will go home today and replant deeper, but I'm sure it will not help.
However, I have since received the replacement Dutchman's Breeches and planted it- it shot up the next day and already has several leaves. The first specimen was definitely bad, but I am glad your company replaced it with no issue.On April 11th, 2012, AHealy8172 added the following:
Ok, great, dug up the Poppy last night and two carrot roots have severely deteriorated. One is completely gone and the other is reduced to about 1/5 its original size. So glad I wasted that money.....Company representative comment on April 3, 2012: On Apr 3, 2012 1:48 PM, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize the instructions sent were not helpful for you. The poppies have long, carrot-like roots, and the bareroot poppies we ship should be planted with 3in of soil over the crown. Dig a hole that's deep enough to accommodate the roots, up to 10-12 inches deep. Shallow planting is often the cause of failure, as is soil that is too wet. The lily should do fine, it will find the right way out of the ground.
Neutral
Old_Gardener Calabasas, CA (19 reviews) March 5, 2012
Late last year, I ordered daylilies and iris from several companies so I could compare plants and service. I placed an order on 9/26/2011 with Henry Field for (6) wineberry candy daylily, 2 shogun japanese iris, 3 miniature iris persona, 2 (sets of 5) Louisiana iris mix and 3 dwarf iris frisk me. My order wasn't shipped until 10/16 (3 weeks later). Unfortunately, on arrival, 1 of the wineberry daylilies was rotten (I tossed it out) and of the 10 Louisiana iris, 2 were so small they were almost non-existent (placed in 2.5" pots) and another was marginal at best. Overall, the plants from Henry Fields were the least impressive of the group. As of today, the shogun are very small and wispy, only 1 of the persona have managed to survive, and 1 of the frisk me never revived - it rotted out, also. The wineberries are alright. Seven of the Louisiana Iris, however, are growing well (3 feet tall already). In contrast, the iris and daylilies that I ordered from Hallson Garden 6-8 weeks later arrived healthy and robust (and within 3 days) and they are flourishing - very full, 4 to 6 times larger than the Henry Fields, and most are in bud or blooming. In all fairness to Henry Fields, I did not contact them for a replacement or a credit. After reading about other people's experiences in this department, I do not have the energy to pursue it and some of their plants did do okay. I will, however, be purchasing my plants elsewhere in the future.Company representative comment on March 13, 2012: On Mar 13, 2012 11:51 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with some of the plants. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
Negative
JoshSimerman Bloomington, IN (1 review) October 14, 2011
Henry Field's gets negative reviews for the worst customer service. If you call to place and order, it's to a descent quality call center, but if you have any issues and need customer service, you have to call a cheap foreign call center who barely speaks English. Their trees are not very good quality for the money, unless you order one of the bulk sale specials, but expect a few to die. I'm not ordering from here anymore, even with the specials, it's not worth the hassle and frustration.Company representative comment on October 17, 2011: On Oct 17, 2011 11:54 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback as we use this information to improve on our services and plants. We apologize you had problems with any of our plants or service and a customer service represenative will contact you for your account information. We will do our best to make sure you are happy and satisfied with our company.
Positive
Wolfcastle West Lafayette, IN (Zone 5b) (9 reviews) September 29, 2011
In early 2011, I ordered an apple tree and an apricot tree from Henry Fields for a work related project. I had read the mixed reviews on this site and my expectations were low, really low. Anyways, I've been pleasantly surprised by this company.
The prices for the trees are high for what you get (~$22 for a two foot stick), but the shipping prices are fantastic. The apple tree was shipped in the spring and the apricot tree shipped in the fall, but shipping for my order was just $10. That's TEN TOTAL...for both shipments.
The apple tree, despite starting tiny, has done well this year and put on some growth. The apricot was shipped in a tiny pot, so I expect it will do pretty well.
While I'd still choose Adams County Nursery or C&O Nursery over Henry Fields any day of the week for multiple tree orders, I'd definitely consider Henry Fields again if I was looking for a single tree.Company representative comment on September 30, 2011: On Sep 30, 2011 12:52 PM, Henry Field's Seed & Nursery responded with:
Thank you very much for your testimonial. We really appreciate the feedback.
Positive
cjparker Kennewick, WA (Zone 7a) (9 reviews) July 1, 2011
I got an end-of-season email that advertised $200 worth of grab bag plants for $20. Since the shipping was based on the $20, I figured I couldn't go far wrong, so I went ahead and placed an order.
I was very pleasantly surprised to receive an order that would have been over $220 based on their retail prices on the website. The plants were healthy. Amongst other items, I received six mini roses and one of them was in bloom! I also got a bag of bulbs, which was unexpected since the ad said "plants". That's not a complaint, though, just an observation. I ended up with six roses, 2 dwarf burning bushes, 3 dinnerplate dahlias, 3 black eyed susans, 4 pineapple plants, the lily bulbs, and a couple other things, all for $26.94 including shipping. If you have a place for whatever comes along, this would be a great way to fill up some space. I'll order again next year if I get a similar offer, since I have more space than $$.Company representative comment on July 5, 2011: On Jul 5, 2011 3:16 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you letting us know about the plants and value you received from our company. We look forward to many future orders.
I ordered 2 of the grab bags this year (2011) and was a bit disappointed that a lot of the plants were zone 9-10 as I'm in zone 5. The plants were healthy and I planted the few that were suitable for my zone outdoors and the rest I will try to use as house plants but really would have preferred that they had been organized by zones before packing. But I guess if it's a grab bag there's no sorting out by zone. Overall it was a good value but I wish there were more plants I could have used for the garden.Company representative comment on June 29, 2011: On Jun 29, 2011 1:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your idea about the grab bags. We are looking into changing the grab bags to be more zone specific next season.
Have ordered several times this year. All orders arrived in a timely fashion and all items were as expected. The most fun was the $200.00 grab bag for $19.99. What a nice selection of plants. All were in good shape for an end of season sale. Actually, they were much better than I expected. All are doing very well.Company representative comment on June 29, 2011: On Jun 29, 2011 12:21 PM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your experience with our company. Thank you and happy planting.
I placed an order for 2 types of sweet potatoes and was told they shipped on 5/17. After 2 weeks, I had not received my order and I contacted the company. I did get an immediate response asking me to be patient that it could take another week. I contacted them again the end of May and was told to allow another 2-3 business days. I contacted them on June 2 indicating the order was still not received and due to the delay please cancel and issue a refund. I was told a refund would be issued please allow 2-3 weeks. 2-3 weeks has passed, I contacted them and was told a refund was issued 6/21 - please allow 2-3 weeks. I have no doubt in 2-3 weeks, I will still be without my refund. They say they offer world class service, just unsure what 3rd world they are talking about.Company representative comment on June 23, 2011: On Jun 23, 2011 10:51 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. We will be happy to check on your refund for you. A customer service representative will be contacting you for your account information.
I ordered Hydrangeas and after almost a week with no shipping notification, I contacted them to try to get a expected date. They mentioned that it would ship within a week.
Two weeks later (3 weeks after my original order) I contacted them again and they said the item was too popular and couldn't send it. I go to their website and they still have it for sale.
They agreed to refund my money, but I haven't confirmed that on my credit card statement yet.
These fools should be contacting me about my order, I shouldn't have to hound them for info. Also, I would have bought from someone else and had the plants in the ground already, instead I've wasted 3 weeks of time.
Thanks Henry Fields!Company representative comment on June 20, 2011: On Jun 20, 2011 12:22 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the shipping of your order. A customer service representative will contact you for your account information and see what can be done about your order.
Posted on May 26, 2011, updated June 9, 2011
Posted on May 25, 2011, updated May 26, 2011
Posted on March 21, 2011, updated May 25, 2011
customer service? They hung up on me. Got my order today. Got one type of potato and the other not untill 5/15-5/29. Why? "We ship plants at the proper time...". Ok then why did I get one bag of potatoes today then? Click. Why is the Maypop ($15.99) so small (3") pot. "We ship in dormant stage..." It's not dormant, just puny. Will I bother calling back? Nope.On May 25th, 2011, bleepy added the following:
surprise! More jerking around. I called last week to get an update on the O'Henry sweet potato from my order placed on 3/14. I was notified on the packing slip of 3/16 that the expected delivery was 5/15-5/29. I called last week for an update and was told to expect them from saturday 'till today the 25th. I just called and after holding a loooog time was given a new date june 1-15. I said I wanted to cancel and get a partial credit on the shipping charges but was put on hold again and was so mad I hung up. I really wanted these but I don't believe that I will get them since they are now not available.On May 26th, 2011, bleepy added the following:
A gift certificate? Really! And you went ahead and cancelled it for me? I wish I could give you a double negative. What you should have done was A. not cancelled it so that I could see if you actually would send it. B. given me a refund of at least part of the shipping charges since you did not complete the order. Oh and it's nice of you to post a response for all to see but I've heard nothing from you directly.On June 9th, 2011, bleepy added the following:
Guess what I got last week? The unwanted "gift certificate"? No, the cancelled O'Henry slips. I can't bring myself to change the rating since they are so hard to deal with but I did end up getting what I ordered. Company representative comment on May 26, 2011: On Mar 29, 2011 6:17 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize you were hung up on and we would like to check into this further. A customer service representative will be contacting you for your account information to locate your account and check into the delay with your potatoes as well as try to find out what happened with your call.
On May 26, 2011 11:29 AM, Henry Field's Seed & Nursery added:
We apologize for the trouble with your sweet potato order. Your order was able to be cancelled and we have also issued a gift certificate for all of the inconvenience.
Posted on May 3, 2011, updated May 25, 2011
Posted on March 20, 2011, updated May 3, 2011
Henry Fields-one of my FAVORITES! I don't know what is not to like about them-----Every plant that I have received from them has done well, I appreciate the fact that they do send an order confirmation, the plants are shipped with care and don't sit at the post office,and, that Henry Fields is always coming up with new varieties. I have ordered carmine jewel bushes, sugar pearls and sundance apple, among others. Will update upon arrival. As you can tell from my numerous posts, I LOVE gardening.On May 3rd, 2011, gracesplants added the following:
Some things are worth waiting for!!! I just received an absolutely BEAUTIFUL jumbo Northland blueberry. The box arrived in perfect condition. The woody part of the plant is over 27 inches tall. Eight branches loaded with light-green new leaf buds, and, a LARGE rootball all give promise to delicious berries in the future! Thank you Henry Fields, customer # 30089366.On May 25th, 2011, gracesplants added the following:
WOW! WOW! WOW! WOW! -quadruple wow. Patience IS a virtue. The carmine cherry bushes that I received today are BEYOND amazing.! The 36 and 40-inch plants (not including the 4-5 inches of new growth) are loaded with GREEN leaves. The 6-inch rootballs were MOIST, covered with sphagnum moss and wrapped. Packaging was over-the-top. The plants were cushioned and had a stabilizer rods in the sealed box, AND, that sealed box was in another sealed box. I wanted these plants very much when I ordered them in early March, requesting a May delivery--I am beyond impressed. Thank you so very much, D. StachCompany representative comment on March 29, 2011: On Mar 29, 2011 6:20 AM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with us. We do offer quality plants and great customer service. We are always here to help you with all your gardening needs.
Positive
starlady42 State College, PA (4 reviews) May 19, 2011
I ordered a grapevine and an apple tree using an internet coupon. Without the coupon I would have thought them a bit overpriced, but with the coupon they were an excellent deal. They shipped separately and were both well-packed (the apple tree may have been overpacked, actually - the box was huge!). The grape arrived first and began pushing buds almost as soon as I planted it in a container. The apple is a grafted whip and the graft is solid. The rootstock is 1/2-3/4" diameter and the scion is 1/4-1/2". I can't remember precisely how tall it was as I cut it back to about 30". I have it in a container and it is leafing out beautifully. Overall, I am very happy with my purchase from Henry Field's.Company representative comment on May 20, 2011: On May 20, 2011 9:53 AM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your expereince with us. We are always glad to hear how well our plants are doing for our customers. Happy Gardening!
Positive
virginiarose Portsmouth, VA (Zone 8a) (28 reviews) May 15, 2011
Recently I ordered two Lilac bushes. They were shipped in a timely manner. The five inch pots were inside plastic bags with ties and then inside cardboard square tubes. The plants were very healthy and big! I have purchased from them before also and have never had a problem.Company representative comment on May 16, 2011: On May 16, 2011 11:19 AM, Henry Field's Seed & Nursery responded with:
Thank you very much for your nice feeedback. We always want our customers to be happy and to receive top quality plants.
I always have used henry fields for years now, but I received my pepper & tomato plants yeaterday and they are so awful looking leaves are yellow some with black on them and wilting and curling and falling off, I emailed them, but yet to get a response hopefully they replace they are usually good about replacing items.Company representative comment on May 11, 2011: On May 11, 2011 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants. A customer service representative will be contacting you for your account information so we can have the items replaced.
Negative
Gardener5b Kansas City, MO (8 reviews) April 29, 2011
I ordered 2 Goji berries on April 9. They were shipped on April 25. I received them today, April 29.
The outer shipping box was intact. However, when I opened the shipping box there was stone dry soil spilled all inside the box. The plants were placed inside cardboard tubes with some sort of circular piece of paper (with no bottom) around the roots. The soil was supposed to be in this paper tube (inside the cardboard tube) but had ALL spilled out away from the roots.
Both plants were very wilted. One appears to be nearly dead. The leaves have changed color and texture to a point that generally means no return.
I called Customer Service and was informed that it was not their problem and that there was nothing that could be done about it. I was told it was the fault of the Shipping company. I stated that the outer packaging was fully intact and it was the inner packaging that was defective. The plants were not shipped in a way that kept soil and moisture around the tender roots. (I told customer service agent that the simple addition of two plastic sandwich bags and twist ties would have solved the entire problem.)
I stated that I would take it up with Visa and this immediately changed the situation. Within 2 minutes, I had a confirmation order for a "rush" reshipment. However, the product is now on Backorder and will not be shipped until May 15 to May 30.
I am glad they are reshipping but this was horrible service both in the shipping department, the tiny (six inch) size of the plants, and in the attitude of customer service. I will not order from Henry Fields again.
This is getting pretty late for shipping tender plants to my location by USPS. Company representative comment on May 5, 2011: On May 5, 2011 4:12 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with our customer service. A customer service representative will be contacting you for your account information and check into this further.
Positive
anakinson Eau Claire, WI (4 reviews) April 22, 2011
Summer, 2010, I recieved a variety of seeds and perennials and have been pleased with the results in the vegetable garden and in the beds this spring--everything is returning happily. Henry Field's' prices are good and their shipping and packaging are okay, too.Company representative comment on May 11, 2011: On May 11, 2011 9:50 AM, Henry Field's Seed & Nursery responded with:
Your feedback is greatly appreciated and we look forward to serving you in the future.
It is too soon to comment on how well I like all of the products; however, I can say that I received all items promptly, and the jackmanii clematis arrived in good shape, the soil was still moist, and it was about a foot tall. So far, I'm happy with the clematis. It has grown. I'm familiar with this type of clematis and know it is beautiful, so I'm looking forward to it blooming.
When I ordered from this company in the past, I was pleased. I get a lot of catalogs from different nursery companies, and I ordered from them this year because there was a good coupon in their catalog. You might want to get on their mailing list for their coupon.Company representative comment on April 20, 2011: On Apr 20, 2011 9:29 AM, Henry Field's Seed & Nursery responded with:
Thank you for your nice feedback. We do offer nice quality plants at an affordable price. If you ever have any questions we are always here to help.
Positive
moosewood Dewitt, MI (Zone 5a) (5 reviews) March 21, 2011
bleepy
Sorry to hear about your bad expierience with Henry Fields.
I have ordered many things from them in the past: Shrubs, mini-roses, Helebores, perennials, bulbs, and a long time ago a garden chemical or 2 (?).
Unlike some other growers, they seem to take care that their bare root items will arrive in a not-too-wet not-too-dry condition. That ain't easy.
I have always noted the good quality of their plants, shipping, prices and service. Fact is, outside of asking about item availability, I have never had to deal with their "Customer service".
If Henry Fields has any items of interest to me in the future, I will have no second thoughts about ordering from them again.
MoosieCompany representative comment on March 29, 2011: On Mar 29, 2011 6:24 AM, Henry Field's Seed & Nursery responded with:
Thank you for you feedback. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise, at any time. We are always here to help.
Negative
SPORTSMAN1 Mapleton, ND (4 reviews) March 12, 2011
In 2009 I ordered 50 Fort Laramie everbearing strawberry plants.I planted them and all grew.Fort Laramie is supposed to be an everbearer.I picked off the first blossoms.They should have produced berries in the fall.Unfortunately not 1 plant blossomed and had fruit.
I contacted the company and told them they must have sent me Junebeares by mistake.They agreed to replace them in spring of 2010.The plants from 2009 had a very good crop in spring 2010.I planted the new Ft. Larimie plants and the same thing happened again.No berries in the fall.Once again they sent me junebearers.I am expecting a good crop of junebearing berries this spring.But that's not what I ordered.They will all get tilled under after fruiting.
I have planted Ft. laramie before and always had berries to pick the first fall.Both off the mother plant and the runners the first fall.I won't be ordering anything from them anymore.Don't want to be disappointed 3 years in a row.They need to get this obvious mistake corrected.Not sending what a person orders soured me on this company.Company representative comment on March 15, 2011: On Mar 15, 2011 7:43 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problems with your berries. I apologize for the inconvenience. A customer service representative will be contacting you for your account information so we can make sure you are shipped the correct berries.
Positive
texasyellowrose Gainesville, GA (2 reviews) February 28, 2011
Posted on February 12, 2011, updated February 28, 2011
Buyer, be ware! I received a catalog from this company with a $25.00 off coupon with purchase of $25.00 or more in additional products. I entered my order on line and enter the codes for the account and key code required. On the order status at that point the order showed the discount. When I submitted the order the $25.00 discount has disappeared. I immediately tried to contact the company and was told no order had been made by me and that I could reenter the order. Later, with a confirmation number I called back and was told that two packets of seed that I had ordered at 75 cents and $1.49 made my order total invalid because they were on sale and that constituted an additional offer. I could understand the coupon and the free shipping offer sent by email being two separate offers, but purchasing an item marked as on sale should not be considered a separate offer. When I threatened to cancel the entire order, Kim checked with her supervisor further running up the cost of minutes on my cell, and then allowed me the coupon discount. Had I not looked carefully at my confirmation I would have lost greater than the $25.00 from the coupon and the total would appear on my credit card. I seriously doubt I would do business with this company again, because Kim was rude and I felt the advertising on the coupon was false. I have done business with this company in the past, and was sent a coupon for merchandise that was out of stock and would no longer be offered. To be honest, I never used the coupon because of the rudeness of the customer service representative at that time. ( Until this incident I had forgotten about the previous experience.and found in a review of my garden journal.)On February 28th, 2011, texasyellowrose changed the rating from negative to positive and added the following:
I changed my rating because a customer representative contacted me and responded that they would followup and use the incident in customer training for employees. I also received in the mail a postcard with a coupon which I greatly appreciated. There were some items that I would like to try, but to be honest I had not purchased plants from here because of the fear of being disappointed. I did receive the order of redworms for vermicomposting that I ordered and they appear to be healthy. I believe by the rapid response I received that the company is really trying to right a wrong impression and I appreciate the effort by the company to take care of my complaints. I will use the coupon and try another order. Company representative comment on February 15, 2011: On Feb 15, 2011 10:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the rudeness of our representatives. We will research your account and find the agents involved and use this to ensure they receive training/coaching needed. A customer service representative will be contacting you for your account information.
I recently started ordering from this company. And although not everything is perfect with them, company really does its' best to make it right.
Orders arrive at estimated delivery dates, and plants are mostly in a great condition. Some of ordered by me plants were not doing well at all (flowering quince, for instance). However, when I requested replacement or exchange, customer service representative was very helpful, and patient with me. I am getting my replacement next spring.
When HF was out of stock for fern-leaf bleeding hearts, I've got a great replacement, and a $5 off coupon for my next purchase.
Couple of days ago, I had requested to rush some plants for delivery, instead of waiting for their estimated dates of shipment (due to my area's weather condition). Customer service representative informed me of shipment the very next day. That is an awesome service! Thanks, Henry Field Co! Company representative comment on October 13, 2010: On Oct 13, 2010 9:28 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback. Your feedback is appreciated and used to provide service to our customers. Thank you, if you ever need any assistance please contact us any time, we are always here to help.
Posted on May 22, 2010, updated August 20, 2010
I ordered blueberry bushes from this company and they are doing great. I also ordered a bing cherry tree and it is also doing great. It did arrive as a bare root tree and was sleeping, or dormant. I followed the detailed instructions and am quite pleased to report that the tree is awake and growing just fine. I did order the entire kit with the food and winter wrap. The pecans I ordered from this company both died, but I planted them in pots indoors, so that may be why, and they will replace them. Kudos to Henry Fields. If I get another $25.00 coupon from them I will order again.On August 20th, 2010, druidjo changed the rating from positive to negative and added the following:
I confused the orders. The blueberry bushes that survived were from Guerneys, not this company. I assumed that they were the same company because they had the same item numbers and prices. I now know better. Live and learn. Nothing that I ordered from this company is still alive. The cherry trees are both dead and so are the blueberry bushes. I know it was not me because the bushes I ordered from Guerneys are thriving. They were planted in the same place. The backyard horticulture book never did show up. I hope this company keeps its word and replaces the items, though they will probably be poor quality also. Henry Field may share the same distributor as Guerneys, but they are much more like Burgess, a waste of time and energy. Company representative comment on May 24, 2010: On May 24, 2010 2:49 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!
Positive
mousepotato66 Thornville, OH (1 review) July 10, 2010
Posted on May 20, 2010, updated July 10, 2010
I recently received 12 sweet potato plants from Henry Fields and was extremely shocked at their poor condition. However, the enclosed information leaflet explained that this could be the case, and not to worry. So against my better judgement I went ahead and planted them. About half have died, and some of those remaining aren't looking too happy either. I've just emailed the company to express my disappointment, and a few moments later I came across Dave's Garden and this review section for Henry Fields. I was going to write a "negative", but after reading many of the other reviews where they state that Henry Fields have been good about replacing poor quality products, I'll hold my counsel, vote "neutral" for the moment, and see what happens when they reply to my email. On July 10th, 2010, mousepotato66 changed the rating from neutral to positive and added the following:
I should have updated this ages ago but I've been so busy with my garden it totally slipped my mind! Henry Fields were very prompt in dealing with my quibble over the poor sweet potato plants, and just a couple of weeks later I received a new shipment from them which were much better. And in the meantime, the "poorly" ones I had already growing suddenly took off well, and are thriving.
I've changed my neutral to a positive not only because of their fast, no-quibble response to me, but also for the fact that other seeds I had ordered from Henry Fields are doing AWESOMELY well! My Yukon Gold potatoes are now taller than ME, and have developed seed pods! I have a feeling I should remove them and let the strength go to the potatoes underground, but it's so unusual to have spuds actually grow seed pods that I'm leaving them alone for now to see what happens.
The beetroot and mixed blend lettuce have been wonderful, and in general I'm more than happy with my purchases from Henry Fields. It was only the sweet potatoes that I felt let them down originally, and that has been resolved above my expectations.
I will happily be ordering seeds and seed potatoes and sweet potatoes again next year from them. :)Company representative comment on May 24, 2010: On May 24, 2010 2:46 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to take care of the reshipment for you.
Negative
sydneygirl Los Angeles, CA (1 review) July 3, 2010
6/19/10 I unthinkingly left my email address for contact if the price dropped on their square tomato cages. As soon as I hit "submit," I looked at their (non) privacy policy. I immediately filled out a contact box asking that they delete my email address. Customer service got back to me the same day, saying I had been opted out. I wrote back that I did not want my email dispersed to any lists, just deleted. They said, per my request, it had been deleted. The following Monday, Tuesday, Wednesday, and Friday(?) I got spammed by them. More spam followed this week. Company representative comment on July 6, 2010: On Jul 6, 2010 12:59 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to make sure your email address is opted out.
Negative
luv2vacation Edmonton Canada (1 review) July 1, 2010
I placed an order over the internet with this company mid April/10. Shipment was to have been shortly after May 26/10. I logged in several times to check the status but it would never say shipped so i started calling to inquire and each time i was given a later and later delivery date. At one point the customer service rep said that she wasn't sure why it hadn't go out as Canada post was delivering and mine was scheduled? I called once after that and was told it would be mid July? I don't want it mid July and asked to cancel the order. I was put on hold for some time then told that it was cancelled and my credit card would be refunded within a week or so.At that time i was told of some bankcruptcy issues which is why i just wanted to cancel. 2 weeks passed and no refund so i called again and was told it was being shipped? Why i ask? i cancelled? he says "oh" i am put on hold again for some time and then told that i will get a full refund but i will still get my order? i ask why? he said that they have no way of cancelling delivery now and it will still be shipped in Jully. I certainly expressed my disatisfaction as i will not really beable to use them bt that time but whatever they have to do i just want to cancel and get my refund which he assures me i will get as well as my order. This is extremly odd to me? Then the next day i get a letter stating the bankruptcy issues and the order should be shipped in the fall but if it is not then i will get a refund at that time. I have written them a letter and forwarded all the info to my credit card company to handle. I really dislike dishonest businesses and shady customer srevice reps !!Company representative comment on July 6, 2010: On Jul 6, 2010 1:06 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. I apologize for the confusion with your order. A customer service representative will be contacting you for your account information.
Posted on June 29, 2010, updated June 29, 2010
Posted on June 22, 2010, updated June 29, 2010
Posted on May 27, 2010, updated June 22, 2010
Posted on May 26, 2010, updated May 27, 2010
Posted on May 24, 2010, updated May 26, 2010
I haven't recieved the products yet, so maybe I'll come back and change this rating later, however so far I've had a negative experience with their customer service, at least. I placed my first order today - a large order, as I wanted to use the 20 off of 50 coupon - and right after I submitted everything, I realized that I was going to be away during the estimated delivery period. Yes, I was going to be away throughout the ENTIRE estimated period. *sigh* This was my mistake, but I didn't want to cancel the order, either. So I decided to call and talk to someone to see if there was anything they could do. Well first off it was extremely difficult to find a phone number on the Henry Fields site itself. I actually had to Google "Henry Fields number" to find it. Then, once I called that number, I was connected to a rep after hitting zero. As soon as I explained my predicament, I was immediately given an attitude of annoyance. Originally I thought it was because the rep was worried of trouble with me blaming the company once I arrived home and all my plants were dead. I assured her that I wouldn't hold the company responsible, but that I simply wondered if she could at least put a RUSH note on the order for me. She explained that she didn't think I'd hold the company responsible, but regardless, still acted aggrivated at my requests for help, or even at the asking for her mere thoughts on the situation. I tried to find out why she was so irritated with me, but the most I could garner from her was that she really didn't feel there was a point to the RUSH note. Eventually I said that was fine, but could she please add the note- just in case it helps at all. She then said she would add it at no extra fee and I gave a sigh of relief and thanked her. It seemed there was actually nothing she could think of that would help me, but at least I finally got her to add the RUSH note. I thought maybe if the order shipped out soon enough, it may arrive in time, as the USPS transit map says it takes 2 days to deliver from Indiana to PA. Some items were on backorder, but at least with the RUSH note, maybe I can save part of the order if the plants in the partial order arrive before I leave on May 31.
IN SHORT: when I called for help, the customer service rep seemed annoyed and was hesitant to even add a simple - shot in the dark - RUSH note to my order. In fact, it was only after I brought up the option of canceling outright that she agreed to add the RUSH note "free of charge." On May 26th, 2010, DramaBB82 added the following:
I'm not changing the rating yet, even though someone HAS been in contact with me (the day after I posted the comment, in fact). The problem is they don't seem to be listening to my specific issue. The only information they've given me is what my order status is (ie: when it's scheduled to ship), even though I have checked that info myself many times on their web site. I feel like I keep repeating myself to them: Is there a way to put my shipment on hold until June 4? And if not, what are my other options?
That is the question I would like help with, but it's almost like I'm getting automated responses.....
Who knows, maybe their plants are excellent. The only problem is I can't get past their Customer Service and as a result, my plants may end up dying from sitting on my front porch for a week. I guess I'll cancel my order if nothing is resolved by Friday. I really want the garden, but I don't want to kill $50 worth of plants either.On May 27th, 2010, DramaBB82 added the following:
Unfortunately I cannot change the rating because the outcome is not good. After trying for two days to get an updated email response on this site, I finally decided to bite the bullet and call again. Much to my pleasure, this time the Customer Service Rep was VERY nice and very helpful. I told her that I wanted to put a delay on the shipment because I was going to be away and she immediately said she can absolutely do that for me (whereas the woman I spoke to early in the week was rude and fought every suggestion I asked for). I wish I had thought of the shipment delay earlier, but this is why I called in the first place- to find out what my options were! Sadly, however, it was too late- she told me that my order had already printed for shipping JUST THIS MORNING. If the woman from earlier in the week had been more helpful, we might have thought of the delay option earlier, but now there is nothing that can be done. This second woman, though, said she was putting in a call log so that the company would be aware that most likely I am going to need to have my plants reshipped, as they are probably going to die. Why couldn't this woman have been the one who answered my call the first time around? What a waste :-( At least I'll get complementary replacements.....I hope.....On June 22nd, 2010, DramaBB82 added the following:
I wish I could make a separate post, but it seems I can only add to my previous one. Don't know what I would do if I wanted to comment on a new order, but oh well....
Anyway, in the end all of the plants in the order have died, save two (A Rosemary Plant and Sweet Pea). As such, I don't think I'll use Henry Fields again because their plants don't seem to be very hardy. This is despite the fact that they've slowly been helping me Customer Service-wise and have been generous about refunds; I'd just rather not have to ever contact Customer Service at all. It's now too late in the season to ship Spring Plants (due to heat) and so now my garden is incomplete.On June 29th, 2010, DramaBB82 changed the rating from negative to neutral and added the following:
I thought I should change my review to Neutral at least, because they are continuing to be very accomodating with refund requests. It's a tough spot to be in for them, I'm sure, because they have no proof that it was their fault or that the plants were properly cared for- they are good about going on the customer's word and I truly appreciate that. In the end, though, I do have to agree with the recent poster who said they are not a good resource for plant material because most of the plants are not in good shape (again, the herb and the sweet pea have lasted so far, but nothing else that I ordered).On June 29th, 2010, DramaBB82 added the following:
I thought I should change my review to Neutral at least, because they are continuing to be very accomodating with refund requests. It's a tough spot to be in for them, I'm sure, because they have no proof that it was their fault or that the plants were properly cared for- they are good about going on the customer's word and I truly appreciate that. In the end, though, I do have to agree with the recent poster who said they are not a good resource for plant material because most of the plants are not in good shape (again, the herb and the sweet pea have lasted so far, but nothing else that I ordered).Company representative comment on May 24, 2010: On May 24, 2010 2:52 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information.
Neutral
docknee Murphy, NC (Zone 7a) (6 reviews) June 23, 2010
Plants are very small bare root starts. Bulbs arrived dried and some had rot. They have rectified my complaints promptly, but I would rather spend a little more for a nice plant ready to go or high quality bulbs. Not an outstanding source for plant material. Company representative comment on June 29, 2010: On Jun 29, 2010 7:29 AM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. The feedback we receive will help us to better serve our customers. A customer service representative will be contacting you for your account information to locate your account.
Posted on May 31, 2010, updated June 10, 2010
Ordered a grape plant that was supposedly shipped on May 19, 2010 via UPS. The tracking number provided by Henry Fields does not show any results on the UPS tracking site. Called customer service and got an Indian rep named "Russell." "Russell" struggled to understand many things and I had to repeat myself multiple times throughout the call. "Russell" informed me that he shows that my item shipped so he guesses UPS may have lost it. "Russell" says he will reship the product and I will receive it in May 2011. I say that's ridiculous and demand a refund. "Russell" says that he can only refund the amount I paid for the plant, not the approximate $7.00 I was charged for shipping. I tell him that is ridiculous and I'll simply dispute the charge with my credit card.On June 10th, 2010, josh22 changed the rating from negative to neutral and added the following:
After further investigation, apparently UPS was actually to blame. They delivered the plant to the wrong address. Although the delivery issue was UPS's fault, I did not give "positive" feedback given my experience with customer service. Company representative comment on June 8, 2010: On Jun 8, 2010 2:16 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information.
Positive
Chills Saint Clair Shores, MI (Zone 6b) (20 reviews) May 24, 2010
I think I've ordered from either this company or one of the affiliated ones in the past....For the life of me, I cannot recall what It was or when, but I was weary of ordering, even given the product and offer I found.
I hesitantly ordered a Carmine Jewel Cherry a little over 3 weeks ago. The plant arrived a little more than a week later. It was very well packed and a great specimen (a little larger than I had been expecting in fact). I was a little worried when I popped the plant from the pot and noticed how tightly packed the roots were in the pot, but I've planted it into a larger pot and sank the pot into my little encouragement nursery area. Its put on new growth already and seems to be doing quite well.
Given this single plant order, I would consider looking through the catalog in the future and hope that any future orders I place through Henry Fields are every bit as good as this one.
Well done Henry Field's.
Chills
Company representative comment on May 25, 2010: On May 25, 2010 8:11 AM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!
Positive
SarahSunflower Murfreesboro, TN (2 reviews) May 24, 2010
Posted on March 12, 2010, updated May 24, 2010
I ordered 2 honeyberries and 2 goji berries. Though small, the plants arrived with good root systems. There was a change of order on my end (wanted to swap a huckleberry for a honeyberry) after a initial balk on their end, they did come through & change the order. That was very appreciated. Also they must be affliated with Gurney's, as I recieved my order of elderberry, potato seeds,& blueberry on same day & the boxes were the same. Also the blueberry was ordered as a add on through H.Fields but invoiced and recieved through Gurneys. Makes no real differance to me as the plant selection was good, price good, and most important the plants look good. But I do find it strange they have the same company under differant names. I will order from them again. On May 24th, 2010, SarahSunflower added the following:
I placed another order: 2 purple aspargus, "jewel" & "anne" raspberries, and corn seed.
Both the raspberries have leafed out, which is Way better then the sticks I got from another co that is on the "top 30" list.
Don't know about the aspargus yet, it just arrived. But for the prices & selection I Highly recommend this co.
I mentioned that 1 Goji wasn't fairing well ~ they sent another one! Will defiantly order from againCompany representative comment on March 19, 2010: On Mar 19, 2010 11:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants. And, we do pride ourselves on our lifetime guarantee and our customer service "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Also, Gurney's is one of our sister companies Thank you and Happy Gardening!
Neutral
plantgnome1 nowhere land, NY (Zone 6b) (20 reviews) May 18, 2010
Posted on May 13, 2010, updated May 18, 2010
They never answer any of their emails, the shipping date moves ahead every time I check the status- horrible.On May 18th, 2010, plantgnome1 changed the rating from negative to neutral and added the following:
All of a sudden I have received answers to my emails! I had ordered silver lace vines from them, which are growing nicely and am awaiting my winter hardy Glads. and a french tarragon plant (backordered) . hopefully all items will arrive in good condition. will report back.Company representative comment on May 17, 2010: On May 17, 2010 3:46 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you taking the time to post. The feedback we receive from our customers help us to correct problem areas and ensure better products and service. A customer service representative will be contacting you for your account infomation and check on your order for you.
Neutral
oona0 Wilkes-barre PA United States (4 reviews) May 4, 2010
Honestly I'm having a hard time choosing Positive or Negative on this company so here I am Neutral. I have just as many good things to say about this company as well as bad.
Positive
They are a 24 hour customer service line.
They stand by their satisfaction policy.
They use UPS shipping and give tracking numbers.
They send you an email letting you know when your item was shipped.
75% of most bulbs and bare root plants they send you do grow.
Yes I will still do business with them again.
Negative
Don't buy trees from this company without knowing the following:
1. If you think your going to get a nice thick healthy tall tree. Your in for a rude awaking. Buy your trees where you can see them in person.
2. Most plants they send are bare root. That means they send you a tree that is sleeping. It arrives as a twig/stick with NO dirt. This can be quite alarming if you never ordered before.
3. Their shipping / quality assurance department, You would think they have the visually impaired working for these departments. The quality of the trees are very poor. And often arrives broken, dis-formed, shorter then advertised or dead.
4. They do stand by there satisfaction policy however it takes awhile for the item to be reshipped.
5. I had my order reshipped quite often from this company and it's partner company's 4 to 5 times. The percentage rating I give is 3 out of 10 or a 30% chance of getting a tree that will be satisfactory at best.
Check your time zone if you want a clear, knowledgeable speaking person on the phone. They out source there calls.
All the positives are good enough for me. Buying tree's are a nightmare. There customer service can be a little more knowledgeable but over all there policy and hours make up for it. Company representative comment on May 4, 2010: On May 4, 2010 1:41 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you taking the time to post. The feedback we receive from our customers help us to correct problem areas and ensure better products and service. Happy Gardening!
Wish I had found this site before I placed an order. Then again, the only reason I did a search was because I have a problem.
I placed an order for a strawberry pyramid on 4/24. Payment was processed on 4/26. I know it's only been a week, but my order hasn't shipped and I can't find any information as to when it will ship.
When I log in, the estimated delivery date just gets pushed further back. I sent an email to them, but haven't received a response yet. I was within the shipping time frame for my zone when I placed the order, but the site gives no specifics as to how soon they ship after your order is placed. My mistake for not having all the information before placing the order.
After reading some of the negative posts here I wish I had ignored the better price and placed the order with the other company with which I am familiar.
Live and learn, sigh.Company representative comment on May 4, 2010: On May 4, 2010 1:56 PM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information.
Negative
klinchkat Valdosta, GA (Zone 8b) (1 review) April 27, 2010
I kept an open mind about this company and remained optimistic. I placed my order for seeds and 3 types of tomato plants back in ON TIME. I got my seeds - great! A couple of months passed, shipping time for tomatoes got here - nothing. I called and emailed and they shipped out ONE of the types of tomatoes I ordered. They were packaged VERY WELL and they were very nice plants. The other two types were "estimated" to arrive a couple of weeks later - okay, fine. I keep checking on the order and the dates keep getting pushed back. This first batch of tomatoes should have been in the ground weeks ago in my zone. The customer service by phone is completely useless. I really hate to say that I will never order from this company again. Company representative comment on April 28, 2010: On Apr 28, 2010 1:06 PM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information.
I must say I am surprised by all the negative comments. I have used Henry Fields for awhile. I have also on occassion used other non-Henry Fields affiliates. The customer service just doesn't compare. My seeds are always on time. My live plants are always on time and usually healthy. If something happens, they replace the item no questions asked.
This year I recieved a surprise order of Brandywine Tomatoes. When I called they explained they were replacements for the 4 that didn't make it last year. They sent six new brandywines to replace four when they had already sent six early girls to replace two that were damaged in shipping on that order.
They also replaced trees for me this year. They are always friendly. Once in a great while you get a representative that may not know an answer, but will find out. I have always been able to get information that I have requested.
My seeds are always excellent, I can honestly say I have never had germination issues, or stunted growth from my seeds. All I can really say is "Thank you, Henry Fields for allowing me to enjoy gardening"
I am so pleased with them that I pretty much buy exclusively from them now. Only on rare occasion do I go somewhere else for mail order because when I do, I just don't get the same service.Company representative comment on April 26, 2010: On Apr 26, 2010 4:59 PM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants and seeds. We appreciate your feedback. Happy Gardening!
Negative
lilygrandma Ellijay, GA (14 reviews) April 13, 2010
Posted on March 17, 2009, updated April 13, 2010
I have been a customer of Henry Field's for several years, with generally okay to good results. I am concerned because I placed an order a month ago and have yet to receive all of the seeds I ordered. I am very disappointed. In the current, competitive climate, I would expect firms to be quick to provide their customers with service.On March 21st, 2009, lilygrandma added the following:
I have heard from Henry Field's customer service representative, and notified via email that the backordered seeds have now been sent. I a hopeful they will be here soon. On March 25th, 2009, lilygrandma added the following:
Final seeds have arrived; order is now complete. Of course, the rains have set in!
It would be very helpful if ALL seed companies let their customers know immediately if they have the ordered seeds in stock. There is at least one company that does that. That way, valuable time is not lost and the customer can try another source (of course, that would be a negative for the original company).On April 13th, 2010, lilygrandma added the following:
Ordered a week ago and received the seeds today--good. HOWEVER, this time will be the last. I ordered 5 kinds of seeds,including corn seed. The corn seed must be out. Less than 3 ounces of seed in a thin package with no protection for 6.95. Will update when the seeds arrive, but this company needs a way to inform folks when they are out of certain seeds.
Folks cannot afford to pay a 70% premium for postage and handling.Company representative comment on April 15, 2010: On Apr 15, 2010 11:08 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We do our best to send postcards to our customers informing them of out of stock items. We apologize for any inconvenience this has caused. A customer service representative will be contacting you about your order and the items that were not available.
I've purchased from Henry Field's, Spring Hill, Breck's, Michigan Bulb and Gurney's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Last time I got three Hybrid Lily Tree instead of three Japanese Iris I ordered. Don't worry, I got to keep those three Hybrid Lily Tree for free and they sent out the right order to me right away.
Some other online nursery I've purchased from even asked for an original shipping label to be send back by regular US mail in order to excercise their one year warranty. I have not used regular US mail for a long time that I have to check the current postage for 1st class mail.
Henry Field's lifetime guarantee really gives me peace of mind. In fact I just got my replacement daylily from one of their affiliated company Spring Hill today. What a nice policy. I will give them two thumbs up for this. Keep up the good work.Company representative comment on April 7, 2010: On Apr 7, 2010 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants and seeds. We do pride ourselves on our lifetime guarantee. We appreciate your feedback.
Negative
msorganicfarm Woodstock, IL (2 reviews) April 3, 2010
Gonna try to make this report short although, the terrible ordeal felt long.
I simply waited to long to order Flying Saucer seeds this year and was forced to order from Henry Fields.
Firstly, the email responses from there are sporatic AT BEST and don't contain answers to questions or they are the wrong ones.
They DONT HAVE A 1 800 # SO WHEN you call and are on hold and on hold, guess what, when someone does finally answer it will take them a very long time to answer your questions. I order in the 3rd week of March and was told(after 4 calls and numerous emails) that I should rec. my order in mid April. Hello? Okay, so I asked if they were on B.O., they would never answer that question and kept saying "mid April", FINAlly after tons of emails , one guys tells me he will expedite the order. You are left feeling unsure if they are sure about their own operation. I did finally get the seeds. 4 days after receiving the seeds I get a return email stating that they will be coming shortly, ha ha, hello? what's going on over there. I prefer to order from pple who I don't have to check on l0 times and worry and wonder about it. What a shame. Order from Johnny Seeds or anyone else.Company representative comment on April 7, 2010: On Apr 7, 2010 11:15 AM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information.
Positive
Neutral
Negative