Annual returning customer. They now outsource their customer service to the Philippines! BIG RED FLAG!!! Took my money 6 weeks ago and never received my order. They don't respond to e-mails either. Company has gone in the tank! Find another source for your needs!!!
Our first order with Henry's 11/14/16 placed a very large order over $600.00. Estimated delivery 3/21/17. We checked order status on their site. It showed no orders for the last 15 months. We called. The nightmare began. They charged our card over $900.00. They paid off someone's else account. Showed we never ordered. Now after a week of calling, sending them our bank statement showing the charge and them receiving the money, they know nothing. Each day calling we have to explain the day before phone call. We have heard we are working on it, we had a software glitch, we never heard of this happening, we have to investigate, are you sure you are not the other person, this listing of everything but we will take care of this now. Now they are saying "Check is in the mail".
PLEASE DO NOT ORDER OR YOU WILL RISK having our nightmare. YOU WILL have to fight to get your money back.
THEY STOLE OUR MONEY
I wish I had seen the reviews here earlier. I am very unhappy with the garbage that I just received in the mail. I have asked them 3 times to send the whole order NOW since I start my seeds in my greenhouse. I have been waiting for my order for months.
Today I received a partial order of seeds, and upon opening them there is nothing but ground up dust in two of the packages (the seeds have been pulverized, and my order is now a full 2 months late for planting!!).
This company will not return my phone calls and will simply not ship the entire freaking order when it has been placed. If I say I want it now, that means I want it now, not when you feel like you know what I need and when I need it. It is Mid march and time to plant peas and other rooted veggies in covered beds. Do you think I have these from this crap company? nope. Just ground up dust for seeds and now I have to go buy more seed at the local store. I will never ever buy from them again. I really miss the Rocky Mountain Seed Company, they were the best. But now, we get horrible GMO seed or garbage like this.
I ordered three plants late in the season in 2015. All were received in good condition and thrived.
stuartnpa Shohola, PA, United States (1 review) July 27, 2015
I'd had a similar experience a few years ago, but not as severe. I'd ordered tomato cages, was charged over $90 for them and then waited. These come in pairs (two levels, four foot each), so until my tomatoes got to a certain height it wasn't urgent. Three weeks later, I started checking online and every day it said they hadn't shipped but that they would arrive in a few days. Every day I went back to look, the delivery date moved ahead, and sometimes it was a Sunday. I called. They would send a note to the shipping department and I would get a shipping confirmation the next day. Didn't happen. I called again and spoke to someone else. She said she would check with the other person and call me back first thing next business day. I waited until midday and my order still hadn't shipped. At this point the tomatoes were way above that first level cage. I canceled my order.
Most annoying was the call center in India, where the customer reps knew absolutely nothing about stock status, made false claims and had pretend names like Chris and Jonathan. It took going through two of them to get to the ineffective people back in North America. They sounded competent, but weren't. I will never order from this company or the fourteen related companies again. They apologize and pretend to care, but the people on the phone don't seem to have any pull at the warehouse and can't even pick up the phone to find out what's going on. They seem very used to angry customers and issued the refund in a timely way, but what a waste of time. Found another place that had the same cages and they promised same day shipping. We'll see!
I ordered strawberry plants which were to have been delivered end of March. The plants finally arrived a month late, looking very small and dead with the packing material bone dry. Soaked the crowns and planted them, hoping for the best. Out of the plants received, a third were dead and never revived, and another third struggled in the ground and then died within two weeks. The baby crowns saved from my old plants are thriving and three times the size of the surviving ones received from HF. I did email them about the problem I had, and they offered a credit (NOT refund) on the dead plants. Since the expense wasn't that high, I just told them to forget it. But I will not buy from them again.
Posted on April 1, 2015, updated April 26, 2015
So far-- I have received a dormant bush apricot, adequately packed (although might have been inadequate if in transit for several more days) in very good condition and much larger than I expected. Too early to plant due to our prolonged very cold winter so I am holding it in my compost pile until spring decides to stay. I was notified when it shipped and was able to follow the tracking.
I have several other items still to ship, tropicals that need to wait for warmer weather. I am a little concerned because one of the sister companies is showing that 2 of the items are \"sold out\". But I will wait to see what happens and update this review.On April 26th, 2015, pastapicker added the following:
So far now have received all of my order except pepper plants, not scheduled to ship until next month. Everything in decent (not fabulous, but I didn't pay for fabulous) condition as far as I can tell. The Lemon tree had been awkwardly pruned to fit in the packaging and is a little sparse on leaves; hopefully it will do well after re-potting.
I ordered raspberry plants from them last year, over $100 worth. They kept sending me emails saying they would ship in the middle of March. I kept replying to them that it would be too cold here then, and please wait until April. They sent them in March, I set them out, and not a one lived. I emailed them about this and they said they would replace them. Again, I started getting emails saying they would be delivered in March. Again, I sent multiple emails telling them to wait until April. I never rec'd one reply from them and yes, they arrived here in March. I then emailed them, telling them I would never buy anything from them again, and they were just wasting their money if they send me a catalog through the mail.
No customer service whatsoever!
shadpucker Salisbury, MD (1 review) February 2, 2015
Posted on January 27, 2015, updated February 2, 2015
Posted on January 26, 2015, updated January 27, 2015
I\\\'m going to rate positive for now. I ordered tendersweet carrots described as being 1500 seeds per packet. I made some seed tapes and ran out of seeds pretty quick so I counted and found I only had 108 seeds. I understand stuff happens. I have e-mailed customer service and got what I assume is an automated response within 15 minutes. I checked a lettuce packet that indicated 1000 seeds and it sure looked like 1000. So hopefully the carrots are just a fluke. I ordered from them last year with no problems. I\\\'ll wait and see.On January 27th, 2015, shadpucker added the following:
Received an e-mail today that my replacement will arrive 2/6/15. So I will stay with positive for now....Last year everything I got from Henry\'s was great. I had ordered peas and all of Henry\'s sprouted and I got a good crop the other company barely sprouted. Too be fair we had a cold spring, I planted early and the other company\'s seeds weren\'t treated and that I\'m certain made a difference. On February 2nd, 2015, shadpucker added the following:
2/2/2015 I received my replacement seeds today. Looks like a tablespoon worth or better ....So I'm happy, guess it was a fluke like I thought. Customer service said it would be 2/6 in the e-mail so 4 days early is good.
I placed an order for several different fall items, totaling over $100 on August 2nd, 2014.
My credit card was charged the full amount 2 days later, even though the items are not scheduled for delivery for two to three months.
dktucson Picture Rocks, AZ (2 reviews) May 23, 2014
After getting a bum deal from summerstone (aka bummerstone), I was a bit gun shy to order online again. I took a chance with Henry Fields--their prices were not rediculously low so I figured they actually had sellable stock. I ordered a Pristine apple (standard) and a Stella Cherry (standard) and received both within 10 days of ordering.
The distribution of the wadding/packing material for the roots could have been more uniform--one tree got the lions share of the wet excelsior. So far the pristine apple has sprouted from dormancy so I have a co-pollinator for my beverly hills apple acquired from Lowes a few months back. The cherry looks promising and if you nick the bark with your thumbnail the wood is green beneath the surface. Both trees were soaked for 4 hours in a water bucket then place in large containers with commercial potting soil (Kellogs) to start them. I always wait for activity then commit them to ground planting
I ordered 3 tomato plants, and 2 paw paw trees on April 5, 2014. The price was right at $40. They originally indicated I'd receive these plants about a week later by mid-April, perfect for early planting. The order tracker moves forward a day every day, and now says I will receive the plants on May 25 and May 29th. May 25th is Sunday the day before Memorial Day. This place obviously has no intention of ever shipping me plants I paid for over 6 weeks ago. However, they are very responsive to my 4 inquiries. Each time stating that I should receive the plants within 3-5 business days. Those days come and go, and the status tracker continues to slide day by day. I believe their responsiveness is meant to curb any appeal to the credit card. You should order from Henry Fields if you want to lose money and never get plants. However, if you don't want to waste your money, and want to get plants during the growing season, do not order from Henry Fields. These crooks need to be shut down.
I ordered a few things from henry fields pecan,black walnut, hazelnut, blue crop blueberry, and squash seed in 2013.all the trees were undersized with poor root system compared to other companies. the pecan and black walnut died. not sure they were alive to begin with. I called customer service they were friendly and said they would send a new pecan and black walnut. I received a check back for the pecan nothing for the black walnut. they also sent the wrong seeds which was ok cause I was going to buy those anyway. like another person said on here henry fields dldn't post my comments or product ratings on their website either. bottom line would not recommend for trees nut trees anyway. their carrot seed grew well though.
I tried ordering items from Henry Field's and the shopping cart would not allow me to delete items or to update items. I tried closing out the web page, tried changing the quantity to zero, and even tried deleting the entire shopping cart. They just lost my business!!
mccracker Pearland, TX (1 review) September 30, 2013
I've ordered a decent bit of things from Henry Fields with varying ranges of success. I could probably attribute some of it to our climate here in Houston so I don't really hold that against them if it doesn't grow well. I did, however, order some hybrid tea roses and one of them was pretty small and weak when I received it. It ended up dying and my other 2 grew just fine. If I order anything from them now I insist in the comments that it be a large healthy plant.
My issue with them that annoys me the most is that they won't post my comments on their site. I tried to post a comment 3 times about the blue hybrid tea roses and not one of them was posted. The only comment on the roses that's posted is a 5 star review by someone. I wonder if it's posted just to make them sell better and my 3 star would be bad for sales. The description and pic posted of the rose is extremely misleading because it's supposed to be a blue rose and their pic shows it being very blue. Ours are light pink or very, very pale lavender at best. I think people that order them should know that.
ainelena Dunnville, Canada (1 review) June 1, 2013
Do NOT ever order trees/shrubs from Henry Fields.
It is hopeless and complete waste of money !
I ordered strawberries, spruces, maple trees - they call them "dormant", but I would call those plants "dead".
Bare roots, completely dry and dead already probably 2 years ago.
ALL plants I ordered - died over the course of the first summer. I complained - HF re-issued same orders for next spring, now the plans are coming - and once more all in same state: dry and dead - absolutely hopeless. I would be better off saving my time and just tossing them right away.
It is very smart of HF to call the plants "Dormant", because one cannot tell if they are alive or not, but most of them are not live - do not be over optimistic.
I ended up buying potted plants this year - and they are growing fine.Company representative comment on June 4, 2013: On Jun 4, 2013 1:29 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your plants. We do send many of our plants in the dormant state. Dormant or bare root plants are living plant material even though they may be completely void of green buds or leaves and do best when shipped in a dormant/bare root stage. The plants are shipped without any soil because the roots have been conditioned and will be ready to start their growth after planted. It may take as long as six to eight weeks before they begin sprouting to the point where growth is obvious. One of our customer service representatives will contact you for your account information and take care of this for you.
I placed an order with this company for some mini roses and some other items. I have received two partial shipments of my order and am still waiting for the remaining item to be shipped. It would have been nice and convenient to have received my order completely instead of this partial business. It seems that I have received numerous emails and catalogs asking for my business and then when I place an order I have to wait piecemeal for my order to be shipped in several stages. This company needs to get their shipping procedures in order for the customer's benefit.Company representative comment on June 4, 2013: On Jun 4, 2013 10:10 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with the delivery of your plants. I apologize for the delay and for all of the inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you.
I recently purchased 3 Trillium plants. There was much confusion regarding my payment resulting in my being charged twice for the products. I called HF and was told, more or less, to prove I had been charged twice. I then called my bank and they promptly removed the extra charge.
The plants arrived and they are thriving and one even bloomed within a week!
Field's customer service sucks but the merchandise was great.Company representative comment on May 29, 2013: On May 29, 2013 2:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your account and all the inconvenience. I will have one of our customer service representatives contact you for your account information.
I can only echo what the previous reviewers have said. It took Henry Field exactly one month to get me two tomato plants. When they finally arrived they had been in transit for 5 days and were almost dead. They had grown in those five days and were twisted and contorted because the box was too small. This is the worst mail order shipment of plants I have ever received. I would advise against doing business with Henry Field.Company representative comment on May 29, 2013: On May 29, 2013 2:00 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback and I apologize for the problem with the tomato plants. I will have one of our customer service representatives contact you for your account information.
I don't understand how this company is still in business - horrible business practices.
I ordered from them several years ago and the plant material arrived half dead but I was optimistic and planted it hoping the roots would remain alive and the plants would grow the next spring. They didn't, so I called for an exchange. I was told there was no product in stock to exchange which was surprising since it was early spring but they would issue a credit but the Accounting person wasn't there so they would do it the next day - well I guess that never happened because I never received a credit or anything. I let it go, I didn't want to be bothered to run after them.
Several years later I ordered from them hoping they had improved. I ordered 2 shrubs that arrived in poor shape but I planted them anyway and again, hoped for the best. Neither did well and neither made it through the winter although they are hardy in this area and we had a mild winter to boot. I contacted Customer Service and explained the situation and the agent was not helpful at all, she did not even explain my options she sat there in silence. I told her I wanted a refund, she said they could offer an exchange but there was no product left until next spring! I don't understand that at all. I told her I wanted a refund, she gave me a credit. I told her that their guarantee stated I was eligible for a refund but she did not seem to agree. I told her I wanted to speak to a supervisor and the call terminated, I can assure you I did not hang up. I called back and waited on hold again, asked to speak to a supervisor and eventually got the refund (supposedly it will be posted in several days).
It's bad enough that they ship inferior product, but then they lie about their guarantee policy too? I felt I had to fight for something that was supposed to be my choice in terms of an exchange, credit or refund and that is not right. HORRIBLE. Now I find out the product isn't even grown in Canada? This makes no sense to me. I have a problem with the fact that this company preys on the fact that customers won't be bothered to get a refund.
People, Canadian Tire is in most communities, if you are looking for something they will be able to source it for you as they deal with several larger greenhouses and nurseries. Many stores might not know that depending on how interested the owner is with the garden centre but they all have the ability to special order from their suppliers.Company representative comment on May 18, 2013: On May 18, 2013 9:37 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants and your refund. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and make sure you are taken care of.
Bought 2 pecan trees. They were just sticks when they arrived. They are dead now but Fields keeps telling me they are dormant. They are dormant, permanently. So far no luck getting refund or 2 new trees. Just getting ignored from customer service. Company representative comment on May 18, 2013: On May 18, 2013 9:34 AM, Henry Field's Seed & Nursery responded with:
Thank you for your post. Did you check to see if the plant is thriving by scratching off a portion of the outer skin. If you see green or white beneath, the plant is still alive and will soon show signs of growth. I will have one of our customer service representatives contact you for your account information and take care of this for you.
I ordered an apple tree and a hazelnut. They were shipped in the same package. The apple tree arrived in excellent condition and was the size advertised. They hazelnut arrived with the shredded paper surrounding the roots totally dry, probably due to the time it took to ship from one greenhouse to the other so both would be shipped together. I e-mailed customer service and got a response within 24 hours. They apologized and said a replacement would be shipped within 10 days. I received a healthy plant to replace the dry one. I am very pleased with their customer service.Company representative comment on March 28, 2013: On Mar 28, 2013 1:47 PM, Henry Field's Seed & Nursery responded with:
Thank you so much for sharing. We do our best to make sure our customers are taken care of. Enjoy your trees.
drobarr Hummelstown, PA (Zone 6b) (6 reviews) March 19, 2013
I ordered a huckleberry plant recently March 2013), the perennial kind (not the annual graden huckleberry) It came promply and well packaged, but it was small for the price. It came in a 2 x 2 container and less than 6" tall. I had a similar experience with a cranberry plant, a gooseberry and a currant in 2012. The all survived and are larger now, but they started out small and there are many good companies that sell larger more established and bearing plants for the same price.Company representative comment on March 21, 2013: On Mar 21, 2013 4:33 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback, we truly appreciate hearing from our customers. The plants might be a little smaller but we offer a lifetime guarantee for as long as you garden.
nashnewbie Nashville, TN (4 reviews) July 23, 2012
In 2009 I ordered seeds, trees, and plants from Henry Fields.
I experienced quality problems with clover, a peach tree, a blackberry plant, a blueberry plant, strawberries, and raspberries..
All the items were eventually replaced. However, the replacement for the peach tree was a standard size, and I had ordered a semi-dwarf.
I didn't realize this until this year, when I noticed how large the tree was. So I went through my records and found that I had ordered the semi-dwarf. I emailed customer service and did not receive any reply.
Recently I called and was told they would send a refund for the semi-dwarf. However, I have not heard anything since then.
I would not recommend Henry Fields at this point. In the past they stood by their warranty and their customer service people have always been polite and helpful. I also believe that it's essential to have choices in our seeds and plants. But they do not exercise the type of quality control that makes it worth the time and money spent planting their products. If my plants and seeds don't grow, I have to go to the grocery or go without, and the growing time is lost. Be forewarned.Company representative comment on July 24, 2012: On Jul 24, 2012 2:48 PM, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize you have not received your refund. A customer service representative will contact you for your account information and check on your refund for you.
rodlaver4 China Grove, NC (2 reviews) June 22, 2012
Posted on June 5, 2012, updated June 22, 2012
I ordered an Isaiah Hardy Kiwi from Henry Fields and when it arrived the box was damaged and the plant was dislodged out of it's dirt. I planted it in hopes of maybe it would revive but it did not. I have emailed Henry Fields twice about it and they have not responded. I guess I will use another company from now on. I have been using Henry Fields for years and I hate to stop because usually it is a quality product. On June 22nd, 2012, rodlaver4 changed the rating from negative to positive and added the following:
Henry Fields resolved the problem. i will continue to order from them.Company representative comment on June 5, 2012: On Jun 5, 2012 11:29 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with your plant. I apologize your email has not been answered. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
Posted on May 5, 2011, updated June 12, 2012
I always have used henry fields for years now, but I received my pepper & tomato plants yeaterday and they are so awful looking leaves are yellow some with black on them and wilting and curling and falling off, I emailed them, but yet to get a response hopefully they replace they are usually good about replacing items.On June 12th, 2012, Essence changed the rating from neutral to negative and added the following:
This year I ordered more tomato plants from them 4 different kinds 2 kinds being some cherry tomato which those are doing wonderful, then I ordered some reg tomato, beef steak & some Pineapple ones which both done horribly , I have 1 plants that lived out of 6, I contacted Henry Fields, no response, contacted them a few days later again still no response so I went back to my account tried to email a 3rd time to find my account number is no longer valid, when I go to order history says I never had any orders they ignored my emails and erased my account so they did not have to make good on their dead plants.Company representative comment on May 11, 2011: On May 11, 2011 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants. A customer service representative will be contacting you for your account information so we can have the items replaced.
hah Waukesha County, WI (Zone 5a) (4 reviews) May 28, 2012
I ordered Violet and Silverbelle Chocolate Vines.
The Silverbelle came looking very healthy. A good size little plant for the very low cost.
The Violet was less than 1/2 the size. It was green and leafy, but didn't stay that way and died quickly.
I sent them a message via their website, and they mailed a replacement immediately, no questions asked. The replacement looks about the same size, but hasn't died yet.
So I'm very happy with their service and their prices. Obviously the plants could be a bit bigger, but mine were better than I expected given the cost and the number of negative reviews here.
Would buy from here again.
Company representative comment on May 30, 2012: On May 30, 2012 12:42 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about your experience with our company. If you ever have any problems just let us know we will be happy to help. Enjoy!
I have received great plants and excellent customer service from Henry Fields. If you don't know how to plant just call and they will research and tell you. I had only one item (rhubarb) that was questionable and I planted it. When more than enough time had gone by I contacted them by phone and yes was answered by someone that was just a little hard to understand but was given the option of receiving a new plant when they were available or a refund. I chose the refund since I wanted to get the rhubarb in the ground. I don't think you can have better service than that. I give them an A.Company representative comment on May 30, 2012: On May 30, 2012 12:37 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with our company. Happy Gardening!
I ordered 250 honey & pearl sweet corn. I only receiver 148. I emailed them with no responce. I emailed again today hoping to get a response. We will see.Company representative comment on April 27, 2012: On Apr 27, 2012 3:27 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting. We apologize you did not receive the correct amount of seed, we will be happy to reship to you. Our customer service representative will contact you for your account information.
I have never ordered from Henry Field's, but even without ordering I can say that the information they provide on their product is misleading. When I clicked on "native fruits" on their browsing menu, it brought up plants such as goji berry, Hardy Everbearing Fig, and Manchurian Bush Apricot. I suppose they are native somewhere, but not in this part of the world. It makes me mistrust them entirely, and unwilling to purchase from them no matter how tempting I find their selection and promotions.Company representative comment on April 21, 2012: On Apr 21, 2012 12:45 PM, Henry Field's Seed & Nursery responded with:
Thank you for posting this information, you are entirely correct and this was an oversight on our part . We will have this corrected.
Posted on April 10, 2012, updated April 11, 2012
Posted on March 30, 2012, updated April 10, 2012
If I had to grade my experience so far, I'd have to give it a 40%, which is definitely not a passing grade. I ordered 5 items for the Spring and of the 5, I've seen life in only 2 of them. I'm hoping 2 of the remaining (failing) plants are just still in dormancy, but 1 (Dutchman's Breeches) has definitely died and they were fine with replacing it- I just wish it didn't have to get to that point in the first place. The "plant" they sent was nothing more than what looked like a bean sprout - far too young to be shipped - and when I planted it, it just never took to living. They ARE replacing it, though, so I hope the replacement will be hardier.
The other 2 failing plants are bareroot items, which is why I am hoping they are just dormant, however the issue I have with it is they provided absolutely no planting instructions beyond the generic handout. They really need to have specific instructions for the plants you order- as a beginner, I have no idea how to tell the way something should be planted and when I'm just given a stick (as was the case with the Gloriosa Lily) I have no clue what to do with that. At first I planted it vertically, with part of it sticking out of the ground like a stem, but I have since replanted horizontally, with the entire thing under the soil, running parallel to the surface level. These are all guesses, of course, as Henry Fields gave no further instructions.
The other bareroot item was an Oriental Poppy and I planted it with the hairlike fibers under the ground, and two carrot-like stems sticking out of the soil like stems, but those "stems" have since drooped flat and I'm worried I planted it upside-down. I have no way of knowing, as there was no explanation given to me in the packing materials. I hope it's not too late....But needless to say, I am not happy with the guidance given by the company.
Maybe the bareroots will spring to life once the weather warms up here, but I have no idea....
I guess just to be thorough and unbiased, I can add that the set of Three Toad Lily plants seem to be all right (they are still green, but not super enthusiastic), as is the Cleopatra Lily- which hasn't done much yet, but I do see a green sprout coming up.On April 10th, 2012, AHealy8172 added the following:
Thank you for the help, but the Poppy has been planted now for almost a month with the top of the crown sticking out of the ground; not to mention it sat about a week in the first place, planted upside-down with the roots sticking out. How long will the bareroot last? I think by now it's been too long and so I wasted that money- I will go home today and replant deeper, but I'm sure it will not help.
However, I have since received the replacement Dutchman's Breeches and planted it- it shot up the next day and already has several leaves. The first specimen was definitely bad, but I am glad your company replaced it with no issue.On April 11th, 2012, AHealy8172 added the following:
Ok, great, dug up the Poppy last night and two carrot roots have severely deteriorated. One is completely gone and the other is reduced to about 1/5 its original size. So glad I wasted that money.....Company representative comment on April 3, 2012: On Apr 3, 2012 1:48 PM, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize the instructions sent were not helpful for you. The poppies have long, carrot-like roots, and the bareroot poppies we ship should be planted with 3in of soil over the crown. Dig a hole that's deep enough to accommodate the roots, up to 10-12 inches deep. Shallow planting is often the cause of failure, as is soil that is too wet. The lily should do fine, it will find the right way out of the ground.
Late last year, I ordered daylilies and iris from several companies so I could compare plants and service. I placed an order on 9/26/2011 with Henry Field for (6) wineberry candy daylily, 2 shogun japanese iris, 3 miniature iris persona, 2 (sets of 5) Louisiana iris mix and 3 dwarf iris frisk me. My order wasn't shipped until 10/16 (3 weeks later). Unfortunately, on arrival, 1 of the wineberry daylilies was rotten (I tossed it out) and of the 10 Louisiana iris, 2 were so small they were almost non-existent (placed in 2.5" pots) and another was marginal at best. Overall, the plants from Henry Fields were the least impressive of the group. As of today, the shogun are very small and wispy, only 1 of the persona have managed to survive, and 1 of the frisk me never revived - it rotted out, also. The wineberries are alright. Seven of the Louisiana Iris, however, are growing well (3 feet tall already). In contrast, the iris and daylilies that I ordered from Hallson Garden 6-8 weeks later arrived healthy and robust (and within 3 days) and they are flourishing - very full, 4 to 6 times larger than the Henry Fields, and most are in bud or blooming. In all fairness to Henry Fields, I did not contact them for a replacement or a credit. After reading about other people's experiences in this department, I do not have the energy to pursue it and some of their plants did do okay. I will, however, be purchasing my plants elsewhere in the future.Company representative comment on March 13, 2012: On Mar 13, 2012 11:51 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with some of the plants. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
Henry Field's gets negative reviews for the worst customer service. If you call to place and order, it's to a descent quality call center, but if you have any issues and need customer service, you have to call a cheap foreign call center who barely speaks English. Their trees are not very good quality for the money, unless you order one of the bulk sale specials, but expect a few to die. I'm not ordering from here anymore, even with the specials, it's not worth the hassle and frustration.Company representative comment on October 17, 2011: On Oct 17, 2011 11:54 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback as we use this information to improve on our services and plants. We apologize you had problems with any of our plants or service and a customer service represenative will contact you for your account information. We will do our best to make sure you are happy and satisfied with our company.
Wolfcastle West Lafayette, IN (Zone 5b) (12 reviews) September 29, 2011
In early 2011, I ordered an apple tree and an apricot tree from Henry Fields for a work related project. I had read the mixed reviews on this site and my expectations were low, really low. Anyways, I've been pleasantly surprised by this company.
The prices for the trees are high for what you get (~$22 for a two foot stick), but the shipping prices are fantastic. The apple tree was shipped in the spring and the apricot tree shipped in the fall, but shipping for my order was just $10. That's TEN TOTAL...for both shipments.
The apple tree, despite starting tiny, has done well this year and put on some growth. The apricot was shipped in a tiny pot, so I expect it will do pretty well.
While I'd still choose Adams County Nursery or C&O Nursery over Henry Fields any day of the week for multiple tree orders, I'd definitely consider Henry Fields again if I was looking for a single tree.Company representative comment on September 30, 2011: On Sep 30, 2011 12:52 PM, Henry Field's Seed & Nursery responded with:
Thank you very much for your testimonial. We really appreciate the feedback.
cjparker Kennewick, WA (Zone 7a) (12 reviews) July 1, 2011
I got an end-of-season email that advertised $200 worth of grab bag plants for $20. Since the shipping was based on the $20, I figured I couldn't go far wrong, so I went ahead and placed an order.
I was very pleasantly surprised to receive an order that would have been over $220 based on their retail prices on the website. The plants were healthy. Amongst other items, I received six mini roses and one of them was in bloom! I also got a bag of bulbs, which was unexpected since the ad said "plants". That's not a complaint, though, just an observation. I ended up with six roses, 2 dwarf burning bushes, 3 dinnerplate dahlias, 3 black eyed susans, 4 pineapple plants, the lily bulbs, and a couple other things, all for $26.94 including shipping. If you have a place for whatever comes along, this would be a great way to fill up some space. I'll order again next year if I get a similar offer, since I have more space than $$.Company representative comment on July 5, 2011: On Jul 5, 2011 3:16 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you letting us know about the plants and value you received from our company. We look forward to many future orders.
I ordered 2 of the grab bags this year (2011) and was a bit disappointed that a lot of the plants were zone 9-10 as I'm in zone 5. The plants were healthy and I planted the few that were suitable for my zone outdoors and the rest I will try to use as house plants but really would have preferred that they had been organized by zones before packing. But I guess if it's a grab bag there's no sorting out by zone. Overall it was a good value but I wish there were more plants I could have used for the garden.Company representative comment on June 29, 2011: On Jun 29, 2011 1:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your idea about the grab bags. We are looking into changing the grab bags to be more zone specific next season.
Have ordered several times this year. All orders arrived in a timely fashion and all items were as expected. The most fun was the $200.00 grab bag for $19.99. What a nice selection of plants. All were in good shape for an end of season sale. Actually, they were much better than I expected. All are doing very well.Company representative comment on June 29, 2011: On Jun 29, 2011 12:21 PM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your experience with our company. Thank you and happy planting.
I placed an order for 2 types of sweet potatoes and was told they shipped on 5/17. After 2 weeks, I had not received my order and I contacted the company. I did get an immediate response asking me to be patient that it could take another week. I contacted them again the end of May and was told to allow another 2-3 business days. I contacted them on June 2 indicating the order was still not received and due to the delay please cancel and issue a refund. I was told a refund would be issued please allow 2-3 weeks. 2-3 weeks has passed, I contacted them and was told a refund was issued 6/21 - please allow 2-3 weeks. I have no doubt in 2-3 weeks, I will still be without my refund. They say they offer world class service, just unsure what 3rd world they are talking about.Company representative comment on June 23, 2011: On Jun 23, 2011 10:51 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. We will be happy to check on your refund for you. A customer service representative will be contacting you for your account information.
I ordered Hydrangeas and after almost a week with no shipping notification, I contacted them to try to get a expected date. They mentioned that it would ship within a week.
Two weeks later (3 weeks after my original order) I contacted them again and they said the item was too popular and couldn't send it. I go to their website and they still have it for sale.
They agreed to refund my money, but I haven't confirmed that on my credit card statement yet.
These fools should be contacting me about my order, I shouldn't have to hound them for info. Also, I would have bought from someone else and had the plants in the ground already, instead I've wasted 3 weeks of time.
Thanks Henry Fields!Company representative comment on June 20, 2011: On Jun 20, 2011 12:22 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the shipping of your order. A customer service representative will contact you for your account information and see what can be done about your order.
Posted on May 26, 2011, updated June 9, 2011
Posted on May 25, 2011, updated May 26, 2011
Posted on March 21, 2011, updated May 25, 2011
customer service? They hung up on me. Got my order today. Got one type of potato and the other not untill 5/15-5/29. Why? "We ship plants at the proper time...". Ok then why did I get one bag of potatoes today then? Click. Why is the Maypop ($15.99) so small (3") pot. "We ship in dormant stage..." It's not dormant, just puny. Will I bother calling back? Nope.On May 25th, 2011, bleepy added the following:
surprise! More jerking around. I called last week to get an update on the O'Henry sweet potato from my order placed on 3/14. I was notified on the packing slip of 3/16 that the expected delivery was 5/15-5/29. I called last week for an update and was told to expect them from saturday 'till today the 25th. I just called and after holding a loooog time was given a new date june 1-15. I said I wanted to cancel and get a partial credit on the shipping charges but was put on hold again and was so mad I hung up. I really wanted these but I don't believe that I will get them since they are now not available.On May 26th, 2011, bleepy added the following:
A gift certificate? Really! And you went ahead and cancelled it for me? I wish I could give you a double negative. What you should have done was A. not cancelled it so that I could see if you actually would send it. B. given me a refund of at least part of the shipping charges since you did not complete the order. Oh and it's nice of you to post a response for all to see but I've heard nothing from you directly.On June 9th, 2011, bleepy added the following:
Guess what I got last week? The unwanted "gift certificate"? No, the cancelled O'Henry slips. I can't bring myself to change the rating since they are so hard to deal with but I did end up getting what I ordered. Company representative comment on May 26, 2011: On Mar 29, 2011 6:17 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize you were hung up on and we would like to check into this further. A customer service representative will be contacting you for your account information to locate your account and check into the delay with your potatoes as well as try to find out what happened with your call.
On May 26, 2011 11:29 AM, Henry Field's Seed & Nursery added:
We apologize for the trouble with your sweet potato order. Your order was able to be cancelled and we have also issued a gift certificate for all of the inconvenience.