The scoop on 'Henry Field's Seed & Nursery'

Feedback History and Summary   61 positives 24 neutrals 70 negatives

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Rating Author Content Positive kevin_mic (1 review) On May 7, 2008, kevin_mic Pleasant Grove, UT wrote: Near the end of April 2008 I decided to order from Henry Fields. I ordered 2 Female Arctic Beauty Kiwi plants and 1 Male Arctic Beauty Kiwi plant. It is now May 6th and I received my plants today. They came quickly and were healthy. I would buy from Henry Fields again. Negative ceresone (9 reviews) On April 17, 2008, ceresone Willow Springs, MO wrote: I ordered 18 Raspberry Plants from this company. About 2 weeks before shipping date, the notified me they were out of one lot. I promptly called, and told them they could send XXX instead, in order to complete my order. OH, NO, that would be a substution, and that wasnt allowed. I tried to explain that I was merely giving them a chance to fill my order, and this was refused. So, my order came short, with a 15.00 credit due me--which they are now insisting that I pay!! They will not listen that its DUE ME, instead of me owing it. With todays internet, you would think a company like this would strive to have a good reputation, instead of slowly ruining it. I will not order again. On April 18th, 2008, ceresone added the following: To be perfectly fair, I have found they dis-allowed my 25.00 coupon, but they did cancel my amount due. As it stands, I still feel they owe ME money, and they felt I owed them. Rest of comments and ratings stand as stated. Positive proxidice (3 reviews) On April 13, 2008, proxidice Parkersburg, WV wrote: I have ordered five Walker's Low catmints. The plants have arrived quickly. They were dormant roots in a bag. I planted them two days later and in a few days they were all showing green growth. The price was definately a bargain, and yet, they're growing nicely. I will order from this company again in the future. Negative marihoughton (1 review) On April 12, 2008, marihoughton Portland, OR wrote: 127993 shipment number I ordered $ 59.75 of merchandise. I received only $11.75 worth of it. I want my money back. The returning slip has been torn away from where it was supposed to be, so I cannot return the item I got They are just deceiving people into buying stuff from them.I sent 2 emails already and never got an answer. Negative fleabags (2 reviews) On April 10, 2008, fleabags Independence, KY wrote: Mountain Laurel died on me and asked for replacement and they said they didn't have anymore, come to find out on their website that they did. They were nice enough to issue a credit but that will not cover the $7 shipping charges...Maybe put my credits together and try to use them. Guess you get what you pay for. This will be last time using Henry Field & Michigan Bulb Positive gardenenvy (6 reviews) On April 3, 2008, gardenenvy Dover, NC wrote: I placed an order with Henry Fields for the first time this year. My parents got a glimpse of the catalog, and picked out some seeds and tomato food they wanted to try in the garden, and since i had a $25 coupon, I ordered enough to get the discount. I don't know how the seeds and tomato food are doing as of yet, however the angel trumpets and the rose bush I ordered for myself are doing wonderfully! The angel trumpets arrived in a very protective package to keep the plants from getting crushed. They were also very healthy plants. One came with out any leaves to speak of...however within less than two days, new leaves were sprouting. I have since put them in their own large pots, and they are doing great! The rosebush was bareroot, and I followed instructions to the letter of soaking it and planting it, and it is shooting out new leaves all over! I can't wait to see the blooms! I would order from this company again. Negative juliep127 (2 reviews) On March 23, 2008, juliep127 Louisville, KY wrote: I purchased Calidiums from this company. When they came they were mushy. I called and they sent me more. BUT they were still mushy. I will never buy from them again!!! Company representative comment on March 24, 2008: On Mar 24, 2008 10:29 AM, Henry Field's Seed & Nursery added: Unfortunately, when dealing with "live" products, such as bulbs or plants, they do go bad during the shipping process; we don't ship out bad products. And, according to our satisfaction guarantee, and the Customer's statement, her caladiums were replaced. Positive engravogirl (3 reviews) On March 14, 2008, engravogirl Godley, TX wrote: In mid January I ordered a variety of seeds, some Asparagus roots, and Cannas. As an afterthought I decided to risk ordering one live Brugmansia plant. The seeds arrived promptly by mail, all accounted for. The other items arrived the 1st week of March - just in time for planting here in Texas. All arrived in healthy condition, including the Brugmansia. It was safely packed in an individual cardboard box, with the small pot wrapped up to the base of the stem in a plastic bag. I'll have to wait a couple of weeks to plant the Brugmansia - (the nights are still too cool here). But, due to it's excellent health, I think a couple of weeks under the grow lights in my kitchen won't hurt it. Ultimately, I had no problems with my experience and I will probably order from them again. Negative trc65 (1 review) On March 14, 2008, trc65 Galesburg, IL wrote: On February 13 I ordered 11 packets of common vegetable and flowers seeds. I kept waiting for the package to ship and it was finally shipped two weeks later on February 26. Seven days later I finally received the seed. The day after receiving the seed I started opening packets to start the seed. The first packet I opened contained only 7 instead of 35 seeds. No problem, mistakes happen. The second pack of seeds contained only 10 instead of 30 seeds - am I starting to see a pattern? The third packet was only 10% short of seeds, so I'm getting better the more I open. The rest of the order all contained the proper amount (or more) of seed. I emailed the company and received an automated email stating that someone would personally reply to me within 48 hours. Six days later I finally got an email saying that replacement seed would be shipped to me. It then took them 2 days after that to ship the seeds. If previous timeline is indicative, I should have the seeds in only seven more days!! In summary I should have all the seed I ordered only six weeks after placing the order. Loooong time to process order, looong shipping time, poor customer service. You just lost another customer. Positive Johnboy07 (3 reviews) On February 17, 2008, Johnboy07 Covington, LA wrote: I recently ordered fruit trees from Henry Field. The communication was good, and the trees arrived timely. I will definitely order from them again. I was very happy with the quality and condition of the stock. Neutral Ladykitsu (4 reviews) On January 26, 2008, Ladykitsu Westminster, CO wrote: I ordered several live plants in the 2007 planting year. The buy one get one free on several of the items, on top of the $25 discount was too much to resist. If I remember correctly I paid about $26 for 100 strawberry plants, 4 hosta and 1 blackberry (3 plants) My blackberry were moldy when I got them since they were not packed properly. They of course died. Customer service was very helpful and said they would replace them this year in 2008. The Neutral...(aside from the plants - but I chalk that up to I get what I pay for)......as a some others have mentioned.....you get signed up for Junk mail. LOTS of junk mail. I can specifically track it to this company because for some really odd reason, they put the order under a misspelled last name and all the junk mail is coming up with that same last name. I think the Junk Mail is the most annoying factor, almost bad enough to go towards Negative. Mostly because once your information gets sold once, it will be sold MANY more times. Be prepared for a flood of junk mail. If you don't compost your junkmail yet, it's a good time to start ;) Negative boxcar_grower (2 reviews) On January 3, 2008, boxcar_grower Granby, MA wrote: Last year in mid-winter I ordered 24 raspberry plants. I was assured they would arrive for correct planting time for my area. I live in Zone 5 Massachusetts. They stated that they ship to my area starting April 15th. Perfect I say. Well March 12th the raspberries arrived. There was 2 feet of snow on the ground and 1 foot of frost in the ground. I called Henry Fields and they told me it was the proper time for my area. They must be smoking something. 90% of the time we have snow into April. They told me to put the raspberry plants in the freezer until I want to plant them. Sure, I will just toss out all my food for some berry plants. To my shock, of the 24 plants I planted about 6 survived. A suprising 25%. They did offer to replace the plants for the 2008 season.....I said thanks but no thanks. No need to go through that again. Neutral rasely (2 reviews) On December 28, 2007, rasely McDonough, NY wrote: I ordered potatoes, onions, and strawberry plants last year (spring 2007) from Fields. They arrived here in upstate NY mid April when there was a foot of snow on the ground! Is it too much to ask that a company this big could check zones before shipping? On January 15th, 2008, rasely changed the rating from negative to neutral and added the following: I am changing the rating to neutral because shortly after posting this review, I received an apologetic email from a customer rep. The email, however, appeared to be a form-letter type response and didn't really address the problem of shipping time. As I emailed back, the plants were ok (not great but they did grow) so I wasn't asking for a refund, just that they pay more attention to shipping dates. I did order from Fields again this year (who could resist their $25 off coupon?) but for supplies, not live plants. Negative celloise (3 reviews) On November 7, 2007, celloise Birmingham, AL wrote: I've been dealing with Henry Field's for about two years now. I've noticed that they don't tend to be in a hurry to ship their plants, and their customer service isn't so hot. For example, I put in an order in July for several types of bulbs and some black-eyed susans. I called two weeks ago to find out why they hadn't shipped, and customer service said everything was back-ordered. I doubted that answer, so I canceled my order for the black-eyed susans. The next week, my bulbs shipped. Obviously, they refuse to ship orders separately, and would have shipped my black-eyed susans far too late in the season for me to plant. However, they are cheap, so you do get what you pay for. For my money, I much prefer Bluestone Perennials. On March 5th, 2008, celloise changed the rating from neutral to negative and added the following: OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering. So, I'm downgrading my rating after that little incident and will never order from Henry Field's again. On March 5th, 2008, celloise added the following: OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. It was great the CS Rep tried to make it out like it was my fault, rather than theirs. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering. So, I'm downgrading my rating after that little incident and will never order from Henry Field's again. Neutral GardeningGuru (2 reviews) On October 30, 2007, GardeningGuru Lilburn, GA wrote: My experience with this company has been mixed. I first tried them right before they went bankrupt, and I never received the order I placed with them. I tried them one more time a couple years later after they were took over by Gardern's Alive and ordered a few trees from them, but they all soon died. Their customer service remains weak, but their shipping prices are very good. Be cautious when ordering live plants from them. Positive momtoanangel74 (2 reviews) On October 24, 2007, momtoanangel74 Davisburg, MI wrote: I placed my first order knowing they had a so called bad reputation, but I figured I would make a small order in case it was a bad experience I wouldn't be out a lot of money. My order arrived quickly and sooner than I was told, everything came as expected. I am not at all disappointed. I would order from again. I am starting to think those who left negative feedback for this company might be competitors trying to give them a bad rep. They were very easy to deal with on the phone and I have nothing bad to say. Although I bought late in the year, I can't say for sure if everything will survive, but that is a risk I was willing to take. Everything that came did come exactly as described, so if it doesn't grow come spring, it will be on Mother Natures hands- not the company. Positive CedarBerry (7 reviews) On October 15, 2007, CedarBerry Oakland, OR wrote: With my first order from Henry Field's, I bought quite a few bareroot plants on sale. They arrived completely dry and mostly brown, and a number of the plants never grew at all, while some grew poorly. I contacted customer service, which replied promptly and courteously that replacement plants would be sent. Though disappointed at first, I am now quite satisfied. The sale prices were very low and made the order worth my while. The replacements for the dead plants were nice and moist, and Henry Field's even included replacements for the poor performers. I would order from this company again. Positive greenbrain (6 reviews) On September 3, 2007, greenbrain Madison, IL (Zone 6a) wrote: I ordered & received blackberry & raspberry plants from HF last Spring. The success rate of these bareroot plants were much much better than the potted plants I purchased from a more reputable mail order company. These plants produced fruit the first summer. I've been ordering from HF for 25 years now -- mostly vegie seeds or small fruit. I'll most likely continue to order from this company as long as they have the varieties that I'm looking for & at reasonable prices. I've never had any problems that weren't resolved to my satisfaction. Negative sweetpeaDC (1 review) On July 16, 2007, sweetpeaDC Arlington, VA wrote: This is NOT a reputable firm. I was offered "$10 off $30 order" as a first-time customer, but the $10 was not applied. I was offered "one plant with each plant bought", but the extra plants were not included. When no one responded to my queries, I checked a customer page and found a note, in teeny tiny type, saying plants would be shipped in OCTOBER, long after the growing season is finished. Now I am sorry I ever gave these guys my card numbers, as I'll have to check my credit statements forever. Caveat emptor. Positive hannahss (2 reviews) On July 8, 2007, hannahss Freeman, MO wrote: I ordered from Gurney/Henry Field this spring after ordering in the past. All plants arrived alive, and all but 2 survived our very difficult spring. I planted hostas, raspberries, chokecherries, bush cherries, and burning bush. One plant remained dormant for 2 months!! but I knew it was alive because it was green under the bark. In all fairness, I got what I paid for, everything grew, and the company can hardly be responsible for extended hard freeze and days of heavy rain following. Neutral brandie21 (2 reviews) On June 14, 2007, brandie21 Tucson, AZ (Zone 8a) wrote: I placed an order thru the mail with Henry Fields in January 2007 for a packet of Red Hamburger Onions Seeds, Petunia Seeds, and 150 peat pots, the total was only about 20 dollars. I had ordered from them before but I had moved since then so I corrected the ship to address on the order form and the sent it with a check. After about 3 weeks I tried to check my order online but I was unable to, so I email customer service. I received a reply later in the day stating that my order had shipped the week before to the old address. When I emailed them back to say that I no longer lived there and I had updated my address on my order form I received an email back telling me that the order was already shipped and I should go to my old house and pick it up if I wanted it because there was nothing they could do once it had shipped. I responded that it was their mistake and there was no way I was going to my old house to get it. They responded that they would have to forward my complaint to their customer service board and they would respond in a timely manner. Well, 2 weeks later I had no heard anything so I email them again and this email went un answered. A week after that I email them again and finally got a "real customer service person", she emailed me back and said that she had looked into it and would make sure I received my order within 2 weeks and sure enough, I received it within the week. Of course by then I didn't need the peat pots because I had to purchase them elsewhere but at least I have them for now. Afterwards I spoke to my uncle, who has ordered from them for his farm and he said that he also had the same type of problem with them. There is no way I will ever order from them again. On April 17th, 2008, brandie21 changed the rating from negative to neutral and added the following: I had said in my earlier review that I would never order from them again but I did and I was pleasantly surprised that the service was better than ever. I orders 5 or 6 packages of seeds, 6 Raspberry Plants, 6 Blackberry Plants, and 2 blueberry plants. I received 5 of the seed packets within 2 weeks of placing my order. Then about 1 week after that my raspberries and blueberries arrived, then about 1 week later my blackberries. About a week after that I received a refund check for the one pack of seeds that they were out of them. This doesn't make up for the way they treated me before but I can at least give them some credit for treating me better. We'll have to wait and see what happens if I order from them again. Negative jt0791 (2 reviews) On June 5, 2007, jt0791 Pembroke, MA wrote: bought 3 mountain laurel and one columbine... the packaging was fine but the 3 mountain laurel were in horrible shape dried out roots cement like..... leaves are very brittle...will not order ever again Negative Wandasue (1 review) On June 5, 2007, Wandasue South Webster, OH wrote: 4/02/2004--I ordered 180.00 us dollars) to henry fields company, when I finally received the ordered it came in 2 different deliveries, Everything was dead, the plants had no dirt on them, they look dorment, so I thought thats how they shipped, come to find out its 2 years later after planting and nothing I have nothing its all dead, I ordered several garden seeds and plants, strawberry plants were suppose to be free for ordering over 50 dollars worth of merchandise, well I never received them. I will never order from here again, I called customer service and they said to give the plants 1 year to come out of dorment and i did but guess what i called and emailed them back and i still dont have anything. This company has always been reliable in the past but for some reason they have become worst ......PLEASE DONT ORDER FROM THIS COMPANY trust me they are not reliable...ALSO GURNEYS SEED COMPANY HAS BECOME JUST AS BAD I LOST 298.00 WORTH OF MERCHANDISE FROM THEM. GOOD LUCK AND HOPE YOU DONT GET TREATED THE WAY I DID Negative greeneyes45 (1 review) On May 31, 2007, greeneyes45 Pleasant Prairie, WI wrote: Placed order 08-23-2006 with a promised ship date of Strawberry Plants in March 2007. Then the date was changed to April and then May and now June 2007. No plants and no communication from company. Will never shop here again. Negative fun2garden (5 reviews) On May 11, 2007, fun2garden Jefferson City, MO wrote: HORRIBLE MATH SKILLS! I ordered 2 sets of the football mum collection and 1 set of cushion mum collection last spring. That was a total of 18 plants. The plants did not bloom at all last year. This spring, none of the plants returned. I contacted the company. A representative stated that a replacement would be shipped. Upon arrival, I was eager to open the box and plant the mums. However, was shocked to see that only 1 cushion mum was sent. Note to Henry Fields: 1 is not equal to 18!!!!! Positive Norwell (3 reviews) On May 5, 2007, Norwell Round Lake, IL (Zone 5a) wrote: I have ordered from Henry Field's for the past two years with no trouble whatsoever. Last year (2006) I ordered some seeds and bareroot material (hostas and astilbes) which did fine and are coming back with a vigorous vengence this year. This year I ordered some more bare root material and seeds. Germination on the seeds has been excellent as I will have far too many seedlings to deal with and, the bare root peonies are doing just fine. I used a coupon both years with no incident, and will order from them in the future. Positive upnorthlady (2 reviews) On May 4, 2007, upnorthlady Waubun, MN wrote: After reading all these negative comments, I was scared to order from this company, but I had pretty good luck with them in the past, and the prices were good, so I sent in an order and used the $25 off coupon. My order arrived in two packages, the seeds came almost immediately at the price stated, and the blueberries and grapes arrived in plenty of time for spring planting. They were very well packed, and healthy. The grapes are already growing nicely, the blueberries looked good, but so far are just growing small buds. The $25 off coupon was subtracted properly. My experience with this company was just as positive as in the past. I sent my order in by regular mail, not online, so I didn't have any of the online problems I see that others have had. I will definitely order from them again. Negative anna11 (1 review) On April 14, 2007, anna11 Singapore (Singapore) wrote: I am from Singapore and I ordered seeds and bulbs amounting to about US$220 from Henry Fields for shipping to a friend in Ukiah, California. When I ordered, the customer service was very helpful and I was very thankful and posted a hard copy of the order, shipping address and check and even a thank you card to them. A few weeks later, my friend in America received a letter from Henry Fields informing us that the prices on the plants had gone up and they would not deliver a single plant to us. I went back to the website, reordered using the new and more expensive prices to make up the same amount of $220 and emailed the order to them. I also posted a hard copy of the letter to them. In addition, I also requested my friend from Ukiah to post a copy of the new order and the letter we received from Henry Fields to them. When I contacted the customer service the second time round, I was requested for my order number which I didn't have because I ordered by check. I called them using an international call and asked them if they could locate my order in any other way and I gave them all information (billing address, shipping address) but they still failed to pull out the order. As a last resot, since no plants were delivered, I went back to the local back and tried to cancal the check. Imagine my disappointment when the bank told me that the check had been cashed. This is completely dishonest. If Henry Fields refused to send us any seeds, they should revert the check to me since I enclose a copy of the billing address in the same envelope and not cash the check and deliver nothing. I had good experiences with all other American nurseries I ordered plants but I will NEVER order from Henry Fields ever again. Positive dato63 (5 reviews) On April 10, 2007, dato63 Houston, TX wrote: I have ordered seeds - the prices/selection were better than what I could find locally. They have all done well. I also bought 50 strawberry plants. I nearly cried when they showed up - they were so ugly. Not like you get at the local nursery - but after a week in the ground, I had 48 plants that were beautiful. And they were at a fraction of what I would have paid locally. No berries yet - but lots of blooms. I also bought asparagus roots & rhubard, which are all doing well. The only thing that bothered me is I ordered an apple tree - and it never came. Every time I checked my order status the date would be changed. But I emailed them - and received a prompt response that the tree I ordered was a fall item and would ship then. I wish they had said that at some point, but they haven't charged my account for it either. I've emailed them with questions over the last few months - trying to decide what kind of fruit trees I wanted to buy - and they have always been quick to respond & helpful. I was thinking of ordering roses from them - but after coming across this website, think I'll get those somewhere else. While I've had positive luck so far - the postings had be concerned about something as delicate as a rose bush. On May 31st, 2007, dato63 added the following: After find this website I was concerned with ordering roses - but we did, the prices were just too good to pass up. We ordered 12 rose bushes - when they arrived they were dormant and ugly. But in the last 4 weeks they have grown like crazy. They are even getting buds/flowers already. We are very pleased. With shipping we bought all 12 for $120.00 - it would have cost us easily twice that to have bought the same varieties locally. Negative blue66 (1 review) On March 31, 2007, blue66 Boaz, AL wrote: I ordered 175 strawberry plants about 3 weeks ago and shortly after ordering them I received a e-mail confirming they had been shipped. They have been in shipping for 10 days and still no strawberry plants. I called them and they told me this was normal, well if it's normal I certainly won't be ordering from them again. Neutral silfery (2 reviews) On March 28, 2007, silfery Memphis, TN (Zone 8a) wrote: I ordered some items that I knew would thrive in my area, and all in all the order was okay. Of my wood poopy cormbs, one was rotten, which the company promptly replaced. They were small, as was the Virginia Bluebell. My 3 heleborus look pretty good- they were in stabilized packaging (which prevented some of the problems other customers have reported.) My peonies were very cheap, and were better sized than the roots I'd ordered from another company (possibly Gurneys, so really, the same compnay!) a few years ago. I only placed an order from Henry Fields because the prices were good-- Once I'm richer and older, I'll use a smaller and more careful company, but for a 20-something in her first house, it's fun to order from the gamut of the Garden's Alive companies and get the cheapest prices possible. It's like playing a game, ordering just enough to get the $25 dollars off. I agree, however, with the previous commenters that it would be a lot simplier if the company would just sell the plants at a profit point that works for them. I know I won't have the time or paitence to play the numbers next year. Negative jstruchko (1 review) On March 1, 2007, jstruchko Archbald, PA wrote: On 2/8/07, I ordered thru the mail a few seed packets,some angel trumpet vines and some peach trees. I also ordered the 71550 peach tru gold std 2-4' and the 71548 apricot sugar pearls sd2 fruit thee. I received my order in the mail today informing me the fruit trees are no longer available.In Addiition, the order states if there is a credit, which my order has, you may use this credit toward another purchase. I had ordered from this company in the past and have been told in the past that items are not available. Needless to say, I am very disappointed in not receiving my complete order and there is no mention on sales invoice when a refund would be sent to me. My person feeling is that I will not longer order anything from this company and anyone who does better be prepared to be disappointed. joe s Negative dmacmtb (1 review) On February 28, 2007, dmacmtb Mountain Rest, SC wrote: Ordered 2 apple trees online (which arrived in good condition). The order total on the website and email confirmation was $28.75. When I received my order they charged $31.80. I was using their $50/$25 off discount. The website included shipping towards the discount. I don't disagree with a policy where they don't include shipping towards the $50; however, it is criminal to confirm on a price two times (when placing the order & in email confirmation) and then sneak the additional charge in at shipping. I emailed with my complaint and simply received an explanation of what they had done as far as not including shipping towards the discount. It's only a few dollars but I am truly aghast at the deceptive nature of how they do business. -Drake Positive MarcBMeijer (6 reviews) On January 25, 2007, MarcBMeijer Crown Point, IN (Zone 5a) wrote: In 2006 I ordered all my vegetable seeds from them and they all did well. Compared to other vendors, they are a few pennies more expensive but then you also get a lot more seeds per pakket. I still have left over. I ordered one plant from them and it was DOA. Usually when I try a new vendor I will put in a small order of seeds and one plant. So if the seeds are old and the plant dies, I don't lose much $$$. I will only order my seeds from them in the next few weeks. Negative chunx (29 reviews) On October 17, 2006, chunx San Diego, CA wrote: I hate the bait and switch theme these companies use that are owned by Gardens Alive. This morning I tried to order seeds from Henry Fields using coupon codes. Each time you would click on one using a link, the price would go up on the items. For example, going directly to their site it would say all items are half price. If you used a coupon code, even for free shipping, the prices would revert to full price. I wanted to order 4 packs of seeds and it would have cost me $6. for shipping. If I used the free shipping coupon code, the price of the seeds jumped up and it cost about the same. My suggestion is to stop the promotions and just sell the stuff at a normal profit and stop the nonsense. I didn't order and won't. I also noticed on their site that if they are out of something, they substitute at their discretion, not mine and I don't get a choice. Actually, I do get a choice. The choice is to forget them. Positive monocle (1 review) On October 7, 2006, monocle Madison, CT wrote: I've been using Field's seeds for years and have always had success with them. I've also used their onion sets and seed potatoes with comparable results. I've never had to use their customer service or ordered bare root products from them. In the last few years, I've ordered from Field's on the Internet. Orders have always arrived in a timely and accurate fashion. Neutral stormranch (1 review) On July 19, 2006, stormranch Watsonville, CA (Zone 9b) wrote: Bareroot trees are shipped with wet shredded newspaper around the roots, but it had slipped off of the roots on both trees that I purchased and the roots were dry. Both trees did make it, however. Hopefully they can come up with a wrap of some type to keep the material on the roots. Some plants ordered are not as healthy as I would like, but most do get going eventually. On the positive side, prices are reasonable and replacement plants are sent with no questions if a plant dies. Negative BusterKing (1 review) On June 1, 2006, BusterKing Greensboro, NC (Zone 7b) wrote: Everything I order from Henry Field's comes in dead, molded, or on its last leg. Some of the "plants" (if you can even call them that) are not worth my time or trouble in planting, but, as service reps recommend, I do it anyway. Neighbors laugh at me, and call me the crazy lady for planting dead plants. Even the kids know the difference, and point. Henry Field's does have a great gurantee, but you have to get the plant in a condition where it has a chance to survive first. In order to call about this, or any other problem you have with the company, you call a long distance number. I get tired of calling on my dime, so I use my cell phone when it is free after a late hour, only to find customer service is closed, and I need to call back later. Or, you get hung up on after being on hold for what seems like hours. Overall, the only other company I have had as many problems with is Gurney's. Locally, even the famous international mass discounter has better stock. I keep hoping that all of my berry bushes, citrus trees, and other plants will have fairy dust spread over them, and magically have life in them after they are heeled or planted into the ground, but, "we're not in Kansas anymore, Toto!" A local club does soil analysis, so I buy the plants for my soil types, and I get potting soil, not just 'dirt' to plant things in. I want these things to grow, and the majority of my plants do, except for the ones from here, and Gurney's. And, the ones with purple flowers because of a certain Schnauzer that likes to have snacks in my garden...... I take blame for things that could even remotely be my fault, but, if I wanted a dead garden, I would not spend money to have it done for me! On June 6th, 2006, BusterKing added the following: A customer service person emailed me today, saying that they would help me with my order problems. Keep your fingers crossed! Negative pauley (1 review) On May 25, 2006, pauley Travelers Rest, SC wrote: Purchased 4 rose bushes last year. When trying to find out about my order last year, received the same form letter via email 4 times-had to call them to get the answer. A "Nearly Black " rose bush was dead. This year the "Chicago Peace" is dead. Have emailed them about it. Received emails from Lisa, Terry and Victoria- each asking for my account number and order number. Emailed each of them back saying when the invoice was paid, it was thrown away. Faxed a copy of my cancelled check to Lisa. They can not check my account any other way? Have sent a letter to them , they do not stand by their guarantee. Very, very disappointed with them and will never purchase from them again. Positive aglasha (3 reviews) On April 24, 2006, aglasha Macomb, MI wrote: This is my first year of ordering from mail catalog and I was worried especially after reading all negative comments. But with $25 off coupon I decided to try. I have overall positive experience so far. Seeds have been sent right away. Today I received most of my plant order. Plants look good. I was just little bit frustrated waiting for order without any approximate shipping dates. I looked on a website for shipping dates for my zone, but it stated Apr 2 - June 16. That was not very helpful. I send e-mail and received answer next day that my order already shipped. I was pleased with fast and helpful response. I will come back later and post updates on how plants and seeds are growing.

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