The scoop on 'Henry Field's Seed & Nursery'

Company Profile   Henry Field's Seed & Nursery Mailing Address: 5100 Schenley Place Lawrenceburg, Indiana 47025 (United States) Phone: 513-354-1495 Fax: 513-354-1496 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 1 5 Neutral 0 0 0 Negative 0 3 8 This company is affiliated with Gardens Alive! This company offers a variety of gardening supplies and plants and seeds. Other helpful information: Member of Mailorder Gardening Association

Feedback History and Summary   67 positives 25 neutrals 79 negatives

Comments:

Rating Author Content Positive ohiomisty Conesville, OH (4 reviews) September 21, 2009 I've ordered from them lots of times and will order again. Sure they do run out of trees sometimes but then I figure that means I have ordered an item that is very popular! I have excellent taste! :) I can understand running out of an item. The plants and trees I have recieved all been healthy when I got them and the ones that did die were replaced very fast. I can't complain! Overall I give them a huge thumbs up! Even the red rose I ordered that bloomed lavender was replaced! In fact I'm waiting for my two peach trees and some other items to be delivered anytime! I know they will arrive and that they will be nice looking and ready to go in the ground and make our place look wonderful! And next year I'll try again for my oak trees they ran out of! I know they will be worth the wait. Company representative comment on September 22, 2009: On Sep 22, 2009 2:51 PM, Henry Field's Seed & Nursery responded with: Dear Loyal and Valued Customer: Thank you so much for your very kind words, and for taking the time to post them - it is greatly appreciated. Customer satisfaction is very important to us. We look forward to serving you in the future. Happy gardening! Negative orchardfarmer Cornwall Bridge, CT (1 review) June 02, 2009 I ordered an apple tree in March and received an email confirming the order. I prepared a hole to plant it and waited eagerly. When it had not arrived by the end of May, I went on their website and found they had run out of stock and canceled my order. No notification, so I'd still be waiting if I hadn't checked. Pretty late now to order elsewhere. Very disappointing. Company representative comment on June 12, 2009: On Jun 12, 2009 10:24 AM, Henry Field's Seed & Nursery responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution Negative bernergarden Westlake, OH (2 reviews) May 26, 2009 I requested a catalog from Henry Field's. They ran out and sent me a coupon for $25 off of an order of $50 or more. So, I placed an order for over $50 worth of items and used the coupon. I received my order 2 weeks later and one of the items was not available. They said that the entire crop was wiped out in their fields this year. So, why was it online still? Then, they substituted another items that wasn't even similar to what I originally ordered. Worse yet, the substitution cost less than what I ordered. So, now the order didn't even come close to $50 and they would not allow the coupon to be used. My bank account has been charged a few times as well for one order that shipped in one shipment. Today, there is an additional charge of $1.25. Why? This company is not to be trusted and will NEVER get my business again! Negative wweller McCordsville, IN (1 review) May 26, 2009 I have now had to contact customer service twice to find out were my order is. They have changed the charge to my bank account 6 time for one order, that was broken up into 3 shipments. The man I spoke to today should not be a customer service rep & when I pointed out that the way he was speaking to me was not appropiate, he became extremely rude. Today is May 26th, part of my order was shipped May 15th. He would not assist me in tracking down the order, just told me to call UPS, the number he spit out was 1-800-UPS! I told him "It can't be" & he snapped at me. I have called UPS & they haven't received the plants to ship! I hate the thought of calling Henry Fields back AGAIN! I suggest all who have problems to only speak to a supervisor. I will NEVER order from them again! Negative aprilavery Franklin, TN (1 review) May 03, 2009 I placed an order on 3/20/09 that consisted of seeds and plants. I expected the seeds to ship immediately and the plants to ship in late April (I'm in zone 6). In mid-April I checked the website and it said delivery dates of between 4/20/09 - 5/4/09. At that point I figured they were saving on shipping and sending everything out in one shipment to arrive after the last frost date. As of the end of April, we had not received anything from our order. When my husband called to check we were told that they had a computer glitch right at the time we placed our order and "lost" a lot of them. We were told that a few plants (blackberries, raspberries) had shipped and the rest would ship out immediately. I went on the website to check my order today (5/3/09) and only one additional plant has shipped. The rest have delivery dates out as far as 6/20/09. I'm not waiting until the end of June to put my pepper plants out. I called customer service today and they were spectacularly unhelpful. No offer to expedite shipping or refund part of my money because of their mistake. No explanation on why the estimated delivery dates keep changing. I ended up cancelling the unshipped part of my order. Positive lilaclily Lombard, IL (Zone 5a) (24 reviews) April 25, 2009 I started out very apprehensive about ordering from them, based on all the negative reviews here. But I really wanted a Carmine Jewel bush cherry and they had a 50% off coupon as well. I crossed my fingers and took a chance. This was back in February. I ordered the bush cherry mentioned, june-bearing strawberries that were buy 25, get 25 free, and raspberries that were buy 3, get 3 free. I got a confirmation email immediately, including the link/info on how to check order status whenever I wanted. Early this month, I received a shipping confirmation email for the bush cherry and strawberries. I was able to link to tracking the shipped package but I didn't really need to, the package arrived 2 days after the email did. The bush cherry was small. I mean, small. I would have probably been upset had I paid the full $29.95 for it. It was really healthy though. I planted it 2 weeks ago and it's shot up almost 12 inches. No fooling. The strawberries came through a brief snowfall and plodding dogs and are growing well. The raspberries came about a week after the first package did. Again I received a shipping confirmation email and again while able to track it, the package arrived in 2 days. Three of the raspberries were large and had broken dormancy. The other three were about half the size but what can you say about something free? I planted them all. Today I noticed that 2 of the 3 smaller ones had no signs of life whatsoever. I called Henry Field's and got through to someone right away. She was very friendly, advised me that the type of raspberry I ordered was no longer in stock, and could she replace them with another popular variety. We chatted briefly and that was that. Again I received a confirmation email (showing $0.00 for the replacement 3) with an estimated ship time of 5/04. I'm really trying to find a reason to be unhappy with my experience, but honestly, there wasn't one. I'm very pleased from start to finish. Negative tedmartin Iselin, NJ (2 reviews) April 22, 2009 After reading the other posts and a little rersearch, I have decided not to buy from this company; mainly because it is part of a major marketer using this name and many others like Gurney, Michigan Bulb, Spring Hill, etc. All are part of the "Scarlet Tanager" company and will offer the same product at different prices with different sales gimicks. Con job! You are actually dealing with one company trying to act as several companies and this tends to lead to a lack of quality and service although they do make an effort to resolve problems. I am looking for quality product and service and this company shows almost a 50% negative rating from it's customers. Not for me. Negative ralph5656 Beckley, WV (1 review) March 24, 2009 never sent confirmation of order as promised. within 24 hours has turned into 10 days. delivery date was today mar 24 and order was never processed nor shipped. sent emails didn't get a single response. Never had problems in the past until this year. This is where we part ways. On March 24th, 2009, ralph5656 added the following: just noticed since I didn't get anything on the first delivery date they have set a NEW delivery date. If they send me any thing, I'm sending it back pronto! Negative lilygrandma Ellijay, GA (11 reviews) March 16, 2009 I have been a customer of Henry Field's for several years, with generally okay to good results. I am concerned because I placed an order a month ago and have yet to receive all of the seeds I ordered. I am very disappointed. In the current, competitive climate, I would expect firms to be quick to provide their customers with service. On March 21st, 2009, lilygrandma added the following: I have heard from Henry Field's customer service representative, and notified via email that the backordered seeds have now been sent. I a hopeful they will be here soon. On March 25th, 2009, lilygrandma added the following: Final seeds have arrived; order is now complete. Of course, the rains have set in! It would be very helpful if ALL seed companies let their customers know immediately if they have the ordered seeds in stock. There is at least one company that does that. That way, valuable time is not lost and the customer can try another source (of course, that would be a negative for the original company). Positive MyZone8 Collins United States (6 reviews) March 12, 2009 Ordered 2 dwarf citrus trees and 2 bare root fruit trees everything arrived promptly and in good condition. Plus extra!! Staff was very pleasant and helpful over phone. Will order again. Positive michelle0031 Owendale, MI (1 review) March 04, 2009 I ordered almost all of my seeds this year from Henry Fields. My seeds arrived within a couple of weeks, and everything was in my order. I will have to wait to see how they germinate, I already have the tomato and pepper seeds planted. Great service and I will order from them again. I have purchased from them in the past and never had any problems. Negative WVMHP Divide, CO (3 reviews) January 23, 2009 It’s January and I phoned Henry Field’s order phone number to place an order for some of the Carmine Jewel cherries. (St Lawrence Nurseries is apparently out of them this year or I would have purchased from them.) An apathetic young man answered the orders line, and I inquired if the Carmine Jewel cherries were in stock. He replied in a very insolent manner that, yeah, they were in stock but you can’t plant them NOW! IT’S STILL WINTER! Well, thanks for pointing out the obvious. As a gardener, I hadn’t noticed. Does this company really think that, particularly in today’s economy, we’re going to send them our hard-earned money when they treat us this brusquely and speak to us like we’re dim-witted? Positive susandonb1141 Sandy Ridge, NC (Zone 7a) (3 reviews) January 06, 2009 Last year I ordered seeds and 3 year old asparagus crowns from Henry Field's, even though I lost 5 of my gus crowns the rest did great and produced gus a few months after I planted them. I was not able to call the company about the 5 crowns that did not come up due to spinal surgery and being laid up for 8 months. This year I just ordered seeds from HF and received them quickly. I plan on ordering 200 sweet potato slips in the next few weeks from HF and have always been happy with their products. I have already sown spinach, brocc and lettuces from the seeds I just ordered a couple weeks ago, and they all germinated with in 5 days, wonderful! Thank you HF. Negative rovingray Ewing, VA (1 review) June 22, 2008 I placed an large (at least for me) on-line vegetable seed order earlier this year with Henry Field’s. When I planted the tomato, pepper and eggplant seeds in flats, they were extremely slow to germinate and the eggplants refused to germinate at all. The seeds I planted directly in my garden were slow to germinate or failed to germinate as well. I did contact Henry Field’s Customer Service and explained the problem and they did replace part of my seed order. Needless to say, I am extremely disappointed with the seeds from Henry Field’s. Additionally, the seeds were packaged in foreign countries, I.e., Thailand, etc. I’ve been gardening for nearly 50 years so I think I know what I’m doing when it comes to gardening. This is the first and only time I. have purchased seeds that failed to germinate. Incidentally, the seeds I planted directly in my garden are also very stunted. At this time of year, they should be growing rapidly but they are little runts of a plant.. I will never order seeds from Henry Field’s again as the quality of their seeds are very poor. Company representative comment on July 31, 2008: On Jul 31, 2008 3:36 PM, Henry Field's Seed & Nursery added: D-mailed Customer on June 25 asking for information so I could locate their account and try to come up with a possible resolution to satisfy the Customer. As of July 31, no response has been received. Neutral MorsisX Lockport, IL (Zone 5b) (22 reviews) June 10, 2008 Ordered an albeit cheap tree peony, they sent me in late winter (for Chicago planting!) a twig thing that did not sprout. Had to break the frost to plant... Contacted customer support and a they then sent me a viable specimen (at a better time to plant). Will not order again, but will not nay-say. Positive gardengalrn Belleville, KS (1 review) June 01, 2008 I made a large order early in spring. I had ordered one of their specials on raspberry plants, buy 1 (set of 3), get one free. Both sets looked decent but only 1 set of 3 plants leafed out. I emailed and got prompt service and was shipped 3 more plants to replace them. The replacements were of even better quality (larger, too) than the original. All bulbs and rootstock were great, too. I would order again. Positive kevin_mic Pleasant Grove, UT (1 review) May 07, 2008 Near the end of April 2008 I decided to order from Henry Fields. I ordered 2 Female Arctic Beauty Kiwi plants and 1 Male Arctic Beauty Kiwi plant. It is now May 6th and I received my plants today. They came quickly and were healthy. I would buy from Henry Fields again. Negative ceresone Willow Springs, MO (10 reviews) April 17, 2008 I ordered 18 Raspberry Plants from this company. About 2 weeks before shipping date, the notified me they were out of one lot. I promptly called, and told them they could send XXX instead, in order to complete my order. OH, NO, that would be a substution, and that wasnt allowed. I tried to explain that I was merely giving them a chance to fill my order, and this was refused. So, my order came short, with a 15.00 credit due me--which they are now insisting that I pay!! They will not listen that its DUE ME, instead of me owing it. With todays internet, you would think a company like this would strive to have a good reputation, instead of slowly ruining it. I will not order again. On April 18th, 2008, ceresone added the following: To be perfectly fair, I have found they dis-allowed my 25.00 coupon, but they did cancel my amount due. As it stands, I still feel they owe ME money, and they felt I owed them. Rest of comments and ratings stand as stated. Company representative comment on May 27, 2008: On May 27, 2008 8:09 AM, Henry Field's Seed & Nursery added: Contacted Customer on 4/22/08 for possible resolution; no response. Positive proxidice Parkersburg, WV (3 reviews) April 13, 2008 I have ordered five Walker's Low catmints. The plants have arrived quickly. They were dormant roots in a bag. I planted them two days later and in a few days they were all showing green growth. The price was definately a bargain, and yet, they're growing nicely. I will order from this company again in the future. Negative marihoughton Portland, OR (1 review) April 12, 2008 127993 shipment number I ordered $ 59.75 of merchandise. I received only $11.75 worth of it. I want my money back. The returning slip has been torn away from where it was supposed to be, so I cannot return the item I got They are just deceiving people into buying stuff from them.I sent 2 emails already and never got an answer. Company representative comment on May 27, 2008: On May 27, 2008 8:10 AM, Henry Field's Seed & Nursery added: Contacted the Customer on 4/22/08 for possible resolution; have received no response as of 5/27/08. Negative fleabags Independence, KY (3 reviews) April 10, 2008 Mountain Laurel died on me and asked for replacement and they said they didn't have anymore, come to find out on their website that they did. They were nice enough to issue a credit but that will not cover the $7 shipping charges...Maybe put my credits together and try to use them. Guess you get what you pay for. This will be last time using Henry Field & Michigan Bulb Positive gardenenvy Dover, NC (6 reviews) April 03, 2008 I placed an order with Henry Fields for the first time this year. My parents got a glimpse of the catalog, and picked out some seeds and tomato food they wanted to try in the garden, and since i had a $25 coupon, I ordered enough to get the discount. I don't know how the seeds and tomato food are doing as of yet, however the angel trumpets and the rose bush I ordered for myself are doing wonderfully! The angel trumpets arrived in a very protective package to keep the plants from getting crushed. They were also very healthy plants. One came with out any leaves to speak of...however within less than two days, new leaves were sprouting. I have since put them in their own large pots, and they are doing great! The rosebush was bareroot, and I followed instructions to the letter of soaking it and planting it, and it is shooting out new leaves all over! I can't wait to see the blooms! I would order from this company again. Negative juliep127 Crestwood, KY (3 reviews) March 23, 2008 I purchased Calidiums from this company. When they came they were mushy. I called and they sent me more. BUT they were still mushy. I will never buy from them again!!! Company representative comment on March 24, 2008: On Mar 24, 2008 10:29 AM, Henry Field's Seed & Nursery added: Unfortunately, when dealing with "live" products, such as bulbs or plants, they do go bad during the shipping process; we don't ship out bad products. And, according to our satisfaction guarantee, and the Customer's statement, her caladiums were replaced. Positive engravogirl Godley, TX (3 reviews) March 14, 2008 In mid January I ordered a variety of seeds, some Asparagus roots, and Cannas. As an afterthought I decided to risk ordering one live Brugmansia plant. The seeds arrived promptly by mail, all accounted for. The other items arrived the 1st week of March - just in time for planting here in Texas. All arrived in healthy condition, including the Brugmansia. It was safely packed in an individual cardboard box, with the small pot wrapped up to the base of the stem in a plastic bag. I'll have to wait a couple of weeks to plant the Brugmansia - (the nights are still too cool here). But, due to it's excellent health, I think a couple of weeks under the grow lights in my kitchen won't hurt it. Ultimately, I had no problems with my experience and I will probably order from them again. Negative trc65 Galesburg, IL (3 reviews) March 14, 2008 On February 13 I ordered 11 packets of common vegetable and flowers seeds. I kept waiting for the package to ship and it was finally shipped two weeks later on February 26. Seven days later I finally received the seed. The day after receiving the seed I started opening packets to start the seed. The first packet I opened contained only 7 instead of 35 seeds. No problem, mistakes happen. The second pack of seeds contained only 10 instead of 30 seeds - am I starting to see a pattern? The third packet was only 10% short of seeds, so I'm getting better the more I open. The rest of the order all contained the proper amount (or more) of seed. I emailed the company and received an automated email stating that someone would personally reply to me within 48 hours. Six days later I finally got an email saying that replacement seed would be shipped to me. It then took them 2 days after that to ship the seeds. If previous timeline is indicative, I should have the seeds in only seven more days!! In summary I should have all the seed I ordered only six weeks after placing the order. Loooong time to process order, looong shipping time, poor customer service. You just lost another customer. Company representative comment on May 27, 2008: On May 27, 2008 8:11 AM, Henry Field's Seed & Nursery added: I contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08, have received no response. Positive Johnboy07 Covington, LA (3 reviews) February 17, 2008 I recently ordered fruit trees from Henry Field. The communication was good, and the trees arrived timely. I will definitely order from them again. I was very happy with the quality and condition of the stock. Neutral Ladykitsu Westminster, CO (4 reviews) January 26, 2008 I ordered several live plants in the 2007 planting year. The buy one get one free on several of the items, on top of the $25 discount was too much to resist. If I remember correctly I paid about $26 for 100 strawberry plants, 4 hosta and 1 blackberry (3 plants) My blackberry were moldy when I got them since they were not packed properly. They of course died. Customer service was very helpful and said they would replace them this year in 2008. The Neutral...(aside from the plants - but I chalk that up to I get what I pay for)......as a some others have mentioned.....you get signed up for Junk mail. LOTS of junk mail. I can specifically track it to this company because for some really odd reason, they put the order under a misspelled last name and all the junk mail is coming up with that same last name. I think the Junk Mail is the most annoying factor, almost bad enough to go towards Negative. Mostly because once your information gets sold once, it will be sold MANY more times. Be prepared for a flood of junk mail. If you don't compost your junkmail yet, it's a good time to start ;) Company representative comment on May 27, 2008: On May 27, 2008 8:13 AM, Henry Field's Seed & Nursery added: Contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08, have received no response. Negative boxcar_grower Granby, MA (2 reviews) January 03, 2008 Last year in mid-winter I ordered 24 raspberry plants. I was assured they would arrive for correct planting time for my area. I live in Zone 5 Massachusetts. They stated that they ship to my area starting April 15th. Perfect I say. Well March 12th the raspberries arrived. There was 2 feet of snow on the ground and 1 foot of frost in the ground. I called Henry Fields and they told me it was the proper time for my area. They must be smoking something. 90% of the time we have snow into April. They told me to put the raspberry plants in the freezer until I want to plant them. Sure, I will just toss out all my food for some berry plants. To my shock, of the 24 plants I planted about 6 survived. A suprising 25%. They did offer to replace the plants for the 2008 season.....I said thanks but no thanks. No need to go through that again. Company representative comment on May 27, 2008: On May 27, 2008 8:14 AM, Henry Field's Seed & Nursery added: Contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08 have received no response. Neutral rasely McDonough, NY (2 reviews) December 28, 2007 I ordered potatoes, onions, and strawberry plants last year (spring 2007) from Fields. They arrived here in upstate NY mid April when there was a foot of snow on the ground! Is it too much to ask that a company this big could check zones before shipping? On January 15th, 2008, rasely changed the rating from negative to neutral and added the following: I am changing the rating to neutral because shortly after posting this review, I received an apologetic email from a customer rep. The email, however, appeared to be a form-letter type response and didn't really address the problem of shipping time. As I emailed back, the plants were ok (not great but they did grow) so I wasn't asking for a refund, just that they pay more attention to shipping dates. I did order from Fields again this year (who could resist their $25 off coupon?) but for supplies, not live plants. Negative celloise Birmingham, AL (3 reviews) November 07, 2007 I've been dealing with Henry Field's for about two years now. I've noticed that they don't tend to be in a hurry to ship their plants, and their customer service isn't so hot. For example, I put in an order in July for several types of bulbs and some black-eyed susans. I called two weeks ago to find out why they hadn't shipped, and customer service said everything was back-ordered. I doubted that answer, so I canceled my order for the black-eyed susans. The next week, my bulbs shipped. Obviously, they refuse to ship orders separately, and would have shipped my black-eyed susans far too late in the season for me to plant. However, they are cheap, so you do get what you pay for. For my money, I much prefer Bluestone Perennials. On March 5th, 2008, celloise changed the rating from neutral to negative and added the following: OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering. So, I'm downgrading my rating after that little incident and will never order from Henry Field's again. On March 5th, 2008, celloise added the following: OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. It was great the CS Rep tried to make it out like it was my fault, rather than theirs. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering. So, I'm downgrading my rating after that little incident and will never order from Henry Field's again. Neutral GardeningGuru Lilburn, GA (2 reviews) October 30, 2007 My experience with this company has been mixed. I first tried them right before they went bankrupt, and I never received the order I placed with them. I tried them one more time a couple years later after they were took over by Gardern's Alive and ordered a few trees from them, but they all soon died. Their customer service remains weak, but their shipping prices are very good. Be cautious when ordering live plants from them. Positive momtoanangel74 Davisburg, MI (2 reviews) October 24, 2007 I placed my first order knowing they had a so called bad reputation, but I figured I would make a small order in case it was a bad experience I wouldn't be out a lot of money. My order arrived quickly and sooner than I was told, everything came as expected. I am not at all disappointed. I would order from again. I am starting to think those who left negative feedback for this company might be competitors trying to give them a bad rep. They were very easy to deal with on the phone and I have nothing bad to say. Although I bought late in the year, I can't say for sure if everything will survive, but that is a risk I was willing to take. Everything that came did come exactly as described, so if it doesn't grow come spring, it will be on Mother Natures hands- not the company. Positive CedarBerry Oakland, OR (8 reviews) October 15, 2007 With my first order from Henry Field's, I bought quite a few bareroot plants on sale. They arrived completely dry and mostly brown, and a number of the plants never grew at all, while some grew poorly. I contacted customer service, which replied promptly and courteously that replacement plants would be sent. Though disappointed at first, I am now quite satisfied. The sale prices were very low and made the order worth my while. The replacements for the dead plants were nice and moist, and Henry Field's even included replacements for the poor performers. I would order from this company again. Positive greenbrain Madison, IL (Zone 6a) (8 reviews) September 03, 2007 I ordered & received blackberry & raspberry plants from HF last Spring. The success rate of these bareroot plants were much much better than the potted plants I purchased from a more reputable mail order company. These plants produced fruit the first summer. I've been ordering from HF for 25 years now -- mostly vegie seeds or small fruit. I'll most likely continue to order from this company as long as they have the varieties that I'm looking for & at reasonable prices. I've never had any problems that weren't resolved to my satisfaction. Negative sweetpeaDC Arlington, VA (1 review) July 16, 2007 This is NOT a reputable firm. I was offered "$10 off $30 order" as a first-time customer, but the $10 was not applied. I was offered "one plant with each plant bought", but the extra plants were not included. When no one responded to my queries, I checked a customer page and found a note, in teeny tiny type, saying plants would be shipped in OCTOBER, long after the growing season is finished. Now I am sorry I ever gave these guys my card numbers, as I'll have to check my credit statements forever. Caveat emptor. Positive hannahss Freeman, MO (3 reviews) July 08, 2007 I ordered from Gurney/Henry Field this spring after ordering in the past. All plants arrived alive, and all but 2 survived our very difficult spring. I planted hostas, raspberries, chokecherries, bush cherries, and burning bush. One plant remained dormant for 2 months!! but I knew it was alive because it was green under the bark. In all fairness, I got what I paid for, everything grew, and the company can hardly be responsible for extended hard freeze and days of heavy rain following. Neutral brandie21 Tucson, AZ (Zone 8a) (7 reviews) June 14, 2007 I placed an order thru the mail with Henry Fields in January 2007 for a packet of Red Hamburger Onions Seeds, Petunia Seeds, and 150 peat pots, the total was only about 20 dollars. I had ordered from them before but I had moved since then so I corrected the ship to address on the order form and the sent it with a check. After about 3 weeks I tried to check my order online but I was unable to, so I email customer service. I received a reply later in the day stating that my order had shipped the week before to the old address. When I emailed them back to say that I no longer lived there and I had updated my address on my order form I received an email back telling me that the order was already shipped and I should go to my old house and pick it up if I wanted it because there was nothing they could do once it had shipped. I responded that it was their mistake and there was no way I was going to my old house to get it. They responded that they would have to forward my complaint to their customer service board and they would respond in a timely manner. Well, 2 weeks later I had no heard anything so I email them again and this email went un answered. A week after that I email them again and finally got a "real customer service person", she emailed me back and said that she had looked into it and would make sure I received my order within 2 weeks and sure enough, I received it within the week. Of course by then I didn't need the peat pots because I had to purchase them elsewhere but at least I have them for now. Afterwards I spoke to my uncle, who has ordered from them for his farm and he said that he also had the same type of problem with them. There is no way I will ever order from them again. On April 17th, 2008, brandie21 changed the rating from negative to neutral and added the following: I had said in my earlier review that I would never order from them again but I did and I was pleasantly surprised that the service was better than ever. I orders 5 or 6 packages of seeds, 6 Raspberry Plants, 6 Blackberry Plants, and 2 blueberry plants. I received 5 of the seed packets within 2 weeks of placing my order. Then about 1 week after that my raspberries and blueberries arrived, then about 1 week later my blackberries. About a week after that I received a refund check for the one pack of seeds that they were out of them. This doesn't make up for the way they treated me before but I can at least give them some credit for treating me better. We'll have to wait and see what happens if I order from them again. Negative jt0791 Pembroke, MA (2 reviews) June 05, 2007 bought 3 mountain laurel and one columbine... the packaging was fine but the 3 mountain laurel were in horrible shape dried out roots cement like..... leaves are very brittle...will not order ever again Negative Wandasue South Webster, OH (1 review) June 05, 2007 4/02/2004--I ordered 180.00 us dollars) to henry fields company, when I finally received the ordered it came in 2 different deliveries, Everything was dead, the plants had no dirt on them, they look dorment, so I thought thats how they shipped, come to find out its 2 years later after planting and nothing I have nothing its all dead, I ordered several garden seeds and plants, strawberry plants were suppose to be free for ordering over 50 dollars worth of merchandise, well I never received them. I will never order from here again, I called customer service and they said to give the plants 1 year to come out of dorment and i did but guess what i called and emailed them back and i still dont have anything. This company has always been reliable in the past but for some reason they have become worst ......PLEASE DONT ORDER FROM THIS COMPANY trust me they are not reliable...ALSO GURNEYS SEED COMPANY HAS BECOME JUST AS BAD I LOST 298.00 WORTH OF MERCHANDISE FROM THEM. GOOD LUCK AND HOPE YOU DONT GET TREATED THE WAY I DID Negative greeneyes45 Pleasant Prairie, WI (1 review) May 31, 2007 Placed order 08-23-2006 with a promised ship date of Strawberry Plants in March 2007. Then the date was changed to April and then May and now June 2007. No plants and no communication from company. Will never shop here again.

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