Posted on October 15, 2015, updated October 19, 2015
Hopefully I\'m not putting the cart before the horse as I haven\'t received my order yet but I thought the process up to now deserved a review. I actually came across this site by searching for reviews for Michigan Bulb.
I placed 4 orders from 4 different online nurseries, Michigan Bulb being the first, on the same day a couple weeks back. This was the first time I have ordered plants online. I received 2 of the 4 within 3-5 days of ordering. The third and largest order took a bit longer but it was much larger than the others and it arrived when I expected it to. The only one I\'m waiting on is the Michigan Bulb order.
I placed a small order with them a couple weeks ago. They had a sale going on, which from going back to the site frequently to check on my order seems to happen a lot, so the price was right. Unlike the other sites I ordered from, none of the plants I got had much of a description or any planting suggestions. Thinking back, Im not sure if Im getting actual plants or bare roots.
A few days had passed since I placed the order and I had either received or was about to receive 2 of the orders so I got onto Michigan\'s site to check the status which listed my order as not shipped and a delivery estimate of 10/13 to another date I forget. I checked the site again on the 13th, the first potential day of delivery, and found it still read not shipped and the delivery estimate was gone. I emailed the service department that was listed in my order confirmation but hadn\'t received a response 6 hours + later so I called customer service and quickly got a representative. He assured me that my order was slated to be shipped that day. About an hour after speaking with him I got an email from another rep telling me my order would ship in 3 to 5 business days and to expect another 5 to 7 for delivery. I responded telling them what the rep I spoke with had told me and about an hour after that, 10 p.m., I got a shipping confirmation. Checking the tracking on the FedEx website showed the order had shipped over 12 hours prior. Not sure how that info wasn\'t available to the reps I dealt with.
I should have my plants today or tomorrow and I\'ll update then.
On October 19th, 2015, Shaken added the following:
I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck's at least. The tube the Clematis was in wasn't very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.
Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
ncbill West Jefferson, NC (6 reviews) June 13, 2015
My overall rating for Michigan Bulb is a qualified positive.
I am always apprehensive about doing business with Gardens Alive! affiliates. Service and product from all the companies clustered under that "umbrella" seems hit-and-miss.
I had a lot of planting to do this year, and I grudgingly decided to order from Michigan Bulb again, despite writing them off a couple years ago when I had a hassle trying (ultimately unsuccessfully) to get a replacement or credit for a shipment of rotten, mushy lily bulbs). Some of the prices this season were tempting, and they had lots of plants I wanted to add to my gardens.
I placed an order May 1. Shipping was respectably quick--received the order on May 11. The plants and bulbs were generally respectable/acceptable enough that I ordered a few more times. Packing, as I experienced in the past, is just OK. All of the packages we received could have been packed better. One or two more "air bubbles" in each box would have held the plants more securely and kept things from shifting/shaking/sliding around inside their boxes.
Product has been hit-and-miss. Some of the plants (Hosta) were nice and healthy. Some of the more tender ones (violets, primroses, sedum, hollyhocks, etc) didn't arrive in great condition--some were partially rotten and some were completely rotten. In general, vines, trees and shrubs arrived very, very dry (and tiny) and I am not sure those will survive. A sedum collection was very skimpy...5 tiny sprigs, although it does appear that all will live. Bare-root items all seemed healthy with no problems. Lily bulbs were consistently nice size and healthy. A couple of the primroses we ordered have actually bloomed, but did not bloom true to the promised colors...they are the common colors I can buy anywhere for less money. Rose bushes drop-shipped from a grower in California arrived quickly, were very healthy and were a great value.
I have nursed some of the plants back to health, and the ones that were beyond saving, have been, or are being replaced or credited, so far with no hassle.
Overall, I am pleased. Some of the plants/bulbs I received are nicer and healthier than expected. The plants and bulbs in general have been healthy and the customer service has been fine. Three of five orders remain incomplete--still awaiting shipment for items ordered over a month ago, but order updates have been timely.
Again, you do get what you pay for. I shopped around and believe I got some really good deals from Michigan Bulb this year. I will shop with them again.
I have ordered many things from Michigan Bulbs and have been extremely happy! All the roses (12-15) have been extremely healthy and are thriving. My other plants and flowers are doing beautifully, except a few which didn't survive, and they quickly sent me replacements.
They are a little expensive, unless you can get the sales, though.
However, sales staff, support and guarantee makes this a great place to shop for garden plants and fruits.
I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.
One item I ordered was a mixed sedum "carpet" for $10, which was a 50% discount off the normal price. The carpet was actually five individually shrink wrapped single sprigs of common sedum, one of which was only about 1 inch long. I ordered two supposedly potted creeping blue sedums and these also were just one single sprig each, one mostly dead. I ordered two bi-color hens-and-chicks, each hen is not quite as big as a half dollar and quite dried out by the time I received it. Luckily my order was a small one but it was still a total waste of my hard-earned money. Caveat emptor.
cleininger2 Bonner Springs, KS (4 reviews) May 20, 2015
Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.
Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!
The two roses and the sedum I ordered arrived in a timely manner, however they were extremely tiny. The roses were literally single twigs approximately 3/8 of an inch thick at the base and one of them had blackspot on every leaf except for the top two leaves. The sedum was one single shoot. This would have been acceptable except that the price was almost the same as the prices at my local nursery for much bigger, potted plants. I consider it a live-and-learn experience and I'll know better than to order from them again.
Ordered a couple of elephant ears and somehow they ended up taking a tour of the United states thanks to the postal service. Contacted Michigan Bulb and they quickly sent out another order UPS. Very pleased with the product and the service.
I purchased 6 sedum plants and received them the end of April, perfect timing. They arrived perfectly packed and very healthy. I planted them last week, 5/1/15 in zone 6a. They are still doing very well. And yes, I would order from them again.
Posted on April 1, 2015, updated April 26, 2015
I read the warnings from the Tipp City resident that the company was going out of business this spring and was concerned, but decided to take advantage of an offer anyway. Wonder if this is a disgruntled ex-employee?
I understood that with the weather we have been having in the Midwest (temps far below freezing well into March) that shipping might have to be delayed past their usual posted schedule. (Think about it, west coasters -- YOU might have good weather, but in Ohio it might be still too cold to ship!)
I also understood that the plants would be small -- that was okay with me.
JUST LIKE MOST MAIL ORDER COMPANIES they don\'t let you stack offers -- it is either one discount or another (50% off, sale price, flat rate shipping, free plant etc), you choose which one works for you. I don\'t consider this a bait and switch.
Well, I was sent emails telling me when my order shipped, I was able to track the order, and it arrived right on time, well packed, big healthy plants and tubers, excellent condition. No items missing.
This was my second time ordering from MB and I am again perfectly satisfied. I had a problem years ago with the Spring Hill version of the company, but they resolved it to my satisfaction then. On April 26th, 2015, pastapicker changed the rating from positive to neutral and added the following:
Well, here is one fly in the ointment -- two of my plants (an agastache and a hellebore) have died. They arrived while it was still very cold (killing freezes) and wet (since I am only 100 miles away from the shipping facility it would have been nice if they could have waited to ship until our weather broke but that is probably not realistic); I potted them up and put them in the garage for 2 weeks until it warmed up, but after putting them outside their roots rotted.
So today I emailed them about a replacement and found that they have changed their "lifetime guarantee" to only 30 days past receipt of the order. Some things arrive so early, that it would be impossible to know if they are going to survive if the average gardener has to somehow hold the item until planting conditions are suitable.
I will have to be much more critical of the plant's size, condition and packaging in the future in order to feel confident of their guarantee.
Last fall I ordered and planted tulips and lilacs. The lilacs are small but both are doing well this spring. This spring I ordered lavendar, daffodils, lillies, festuca grass and phlox. The grasses and phlox appear to be doing well. The lavendar look ill. I am going to give them some more time and if they die request replacements. It is too early to tell on the daffodils and lillies. I'll post updates later!
I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.
ysfex3 Greeneville, TN (10 reviews) March 28, 2015
I've ordered many times from Michigan Bulb. The experience is always the same, AVERAGE (when all factors are included). The prices are reasonable for most items. I assume they get a lot of their inventory from other nurseries' overstock. They do get some cool stuff once in a while.
You should always, however, wait for their almost DAILY coupons for various discounts/free shipping. The 20 off 40 coupon is just a way to get you to buy more. If you need plants worth close to a multiple of twenty, you can simulate close to 50% off. Once in a blue moon, you get the holy grail coupon, 50% off any items you order.
The biggest downside to MB is shipping time, as in the time it takes to actually ship out your order. I usually do get a couple of delay emails before the order ships, but it's fairly fast to arrive. It's annoying, but you just have to expect it and you won't go crazy. Emailing them sometimes gets someone to speed up your processing.
The ordering is simple, made to entice impulse orders. Also, they don't seem to be shy about giving you a replacement certificate (price you paid for plant only) for bad plants. I got a Bihou Japanese Maple for cheap, but it died over the winter (5 months or so). I got credit the same day. I guess they just expect a lot of losses. It's not a refund, but it's better than some places that just ignore you.
I recently got an Acer Shirasawanum 'Aureum' for $20. It wasn't huge but it was decent and healthy. I ordered a Flat Wonderful peach in the fall for about the same amount, and it arrived bareroot this March. At about 4' with some top branching, I was pleasantly surprised by the size.
So, if you think that you can handle all that I've described, then MB may yield you some deals. I'll rate them positive, but a 1-10 scale rating of 7.0 would be more appropriate.
I ordered from Michigan bulb twice within a few weeks but after reading all the negative reviews I cancelled my big order for all my outdoor plants and just stuck with the first order that I got an excellent deal on. I ordered 4 hens and chicks succulents (2 different varieties) and although they did come a few days after first stated they got to me in perfect condition and were even bigger than I had expected after reading reviews. They are thriving and I have absolutely nothing negative to say about Michigan Bulb even their customer service agent that cancelled my big order for me was friendly and professional. I can say now I wish I had not cancelled my other order.
I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.
I purchased some plants from them before this year, they did a great job on sending plants on promising shipping dates. My recent order was 7 rose bushes from them in mid Jan. 2015. They had special of 50% off for each rose bush. I thought that was a good deal.
After paying for the merchandise, they gave me the shipping dates, which was 1 1/2 months away, between 2/26-3/05/15. I didn't mind to wait that long for the rose bushes. And then, 5 days before 2/26, they sent me another "Update Order Status." Guess what!? The shipping dates changed again to 3/23-4/12/15. And another one came recently, the dates changed to 4/12-4/16/15. ...What the heck!!!
I contacted the customer service (twice) to cancel the order. I couldn't wait that long for an order to arrive....3 months of waiting for something usually shipped within 2-3 weeks for any order. I even sent them a regular mail to cancel the order. As of today, I have not heard from them; of course, I just sent them another Email to remind them that I would contact the 3rd party if they don't solve the (Fraud?) issue.
Never so dissappointed in my life - ordering some beautiful plants and have to wait for constantly change on the shipping dates...while local markets already start to sell such products.
perenniallyme Jamaica Plain, MA (Zone 6a) (16 reviews) January 25, 2015
This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.
After speaking with a rep and getting a code to use, I tried ordering on the 40% off website, but it wouldn't accept the code I'd been given and the website locked up, so I called again to try to try to place my order on the phone, and was told that I can't combine offers. THE WEBSITE SAID NOTHING ABOUT THE OFFER NOT BEING VALID WITH THE PRICES LISTED! I then asked to talk to a supervisor who told me the same thing.
As far as I'm concerned, they're making fraudulent offers and this is a very scumbag company! (Not to mention that I had to search to find the real names of the plants that they had renamed with bogus names and have wasted a few hours of my day on this whole thing.)
Sooo... I just wanted to warn everyone and ask that you boycott Michigan Bulb.
Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....
I had a discount coupon to try Michigan Bulbs so thought may as well - at that price not much to lose.
I ordered their mixed asiatic lilies to use as a filler in some beds that need "some oomph". They arrived in widely variable size and condition. At least 2 or 3 in each bag were notably smaller (tiny for a lily) with several having some scales that could have looked healthier.
I don't have much hope that those bulbs are going to do much next year and some of those itty bitty bulbs - pfft - who knows?
I understand the need to have vendors for specimen lilies versus filler lilies with my budget. However - I wouldn't buy my filler lilies from MIchigan Bulb again. When I realized I needed additional lily bulbs to go into my beds - I placed my orders with other vendors - and did a MUCH better job researching on Dave's Garden first.
They delivered what I ordered in a timely fashion though - so I will mark neutral with a "You get what you pay for".
Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.
zone9fox Jacksonville, FL (1 review) October 5, 2014
Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
(current date Oct. 5)
The company information provided states " Scarlet Tanager LLC, d/b/a Michigan Bulb Company. 230 Mary Avenue Lawrenceburg IN 47025 "
Looking on Google maps,street view, shows an old house on the corner , granted their address numbers don't always pan out but half a block down the street is a office building with that address with a tenant called Gardens Alive Call Center. Greendale is the actual city not Lawrenceburg. I can't help but think there's a connection between Michigan Bulb and the call center. Kind of shady if you ask me.
I purchased several plants towards the end of Spring. The one draw back is that you don't know when they will arrive, and I did not have time to plant them immediately. However, I was able to store them in a cool dry place for a few days.
They will arrive as bare roots and may "look dead". It is important to follow the instructions for pre-planting. I had purchased previously, so I expected this and did not expect anything to bloom until next summer.
To my surprise, 2 of my rose bushes that were a little worn from the travel and not being planted immediately (new branches had started, but broke off), have already bloomed this year!
The rest of my stock were spring plants and I will be looking for them next spring. I hope I will be equally happy then.
lwbuchholz Manhattan, MT (6 reviews) July 17, 2014
I ordered a lot of Iris from this company. They shipped them too late to plant them in my zone. I planted the first shipment in my green house and they lived. They sent the last 3 later and they came through very dried out. I planted them anyway and hoped they would live. The last 3 died and they issued me a certificate to buy more stuff from them. I am angry because I gave them money and they should return the money or replace the plant. I doubt I will order from them again.
Ordered six tuberose bulbs from Michigan Bulb and not a single one sprouted, let alone bloomed.
I've grown tuberose for years and while I have trouble getting them to re-bloom in my zone, I have never had them not even sprout.
shiz merrill wisconsin, USA Minor Outlying Islands (1 review) June 20, 2014
I ordered Lollipop Intersectional peony , was very excited to get it and plant it in my garden. It came there was no leaves the dirt was out of the pot so I checked for live root growth. Nothing. So I called and told them I would send it back I wanted a decent peony. They said they were sorry and said oh we have one left they will send it out right away. So I waited and got it in the mail and it was so disappointing ! It was a branch the size of a toothpick with one leaf on , I planted it and the plant is now wilting. I guess what's frustrating is how sellers can take tissue culture plants that are no where mature plant put them in a 3" pot and not close to being a year old. There is hardly no root system there and we are suppose to establish the plant. When you buy a bare root peony or plant you at least get a root system. And if you have a bad winter like our winters in Wisconsin you can have losses real easy.
This was my first online order for plants. I ordered hostas and a rose a Sharon. I ordered a empress wu hosta that was very well packed and healthy beautiful baby. My only down point was right after I placed my order I found full grown empress in Home Depot for the same price as this lil baby. Any who. Plants look great, all nice size barefoot and packed well. I will do business with them again, happy customer
Ordered daisys, hollyhocks and coneflowers last season, all died, the told me that it was to late in the year and would send this year, which they did. Out of six hollyhocks I have two and they aren't doing very well, daisys died, three of the coneflowers out of six are ok. won't order from them again.
Posted on October 15, 2012, updated May 22, 2014
Posted on May 7, 2012, updated October 15, 2012
Posted on April 1, 2012, updated May 7, 2012
Posted on September 27, 2011, updated April 1, 2012
Posted on May 17, 2011, updated September 27, 2011
Earlier in the spring, I saw an inexpensive "deal" from Michigan Bulb for red border lily bulbs. I decided to place the order, even though I had seen several negative reviews in Garden Watchdog. They arrived, looked fine, and I planted them. They are on the verge of blooming now, and I am pleased. I will order from Michigan Bulb again.On September 27th, 2011, RebeccaLynn added the following:
The Red Storm border lilies bloomed beautifully. Unfortunately, the rabbits munched on the leaves until only stalks were left, so on June 1st, I placed another order for Red Storm border lilies. Today, September 27th, the bulbs arrived. They are good sized and firm. I am pleased.On March 31st, 2012, RebeccaLynn added the following:
The Red Storm plants have emeged and are looking good. Even the ones that the rabbits ate have come back up.On May 7th, 2012, RebeccaLynn added the following:
My Red Storm border lilies from Michigan Bulb are in bloom! So pretty!On October 15th, 2012, RebeccaLynn added the following:
Last week I received my order consisting of about 2 dozen lily bulbs and 3 foxglove plants. The bulbs were medium sized and healthy, and the plants looked good also. Everything was well packed. Everything is planted now. All that is left to do is hope the squirrels don't dig up the bulbs and wait for spring 2013 to see the beauty. Another good experience with Michigan Bulb Company.On May 22nd, 2014, RebeccaLynn added the following:
The 3 bags of Hardy Lilies (item #09944) arrived today as scheduled. All 30 bulbs appear viable, but rather small. I will plant them this afternoon. I have always have good results with this company's lily bulbs. Company representative comment on May 18, 2011: On May 18, 2011 11:15 AM, Michigan Bulb responded with:
We really appreciate you posting your experience with our company and we look forward to your future orders. Happy Gardening!
CherubSmile second star to the left, United States (3 reviews) May 13, 2014
Posted on June 22, 2006, updated May 13, 2014
9 of 9 "potted" Mixed Foxglove -Dead. At the very least they were rotten or insect laden, and some were simply disintegrated by the time they graced my doorstep. I planted the gooey stubs anyway, (trying to be hopeful), but nothing happened.
1 of 3 Hardy Hibiscus bareroots never sprouted anything. The other 2 are growing, but I will eat my hat if they grow 3-4 feet this season like the company touts in their catalogue. They each have about 4 2mm leaves on them right now.
3 of 3 mixed Canterbury Bells -also Dead. Well, I think they had to have been alive once to be able to die-and that's highly questionable with the bare roots I recieved. I planted them, but they just rotted in the ground and eventually ended up being little more than compost.
4 "potted" Russian Sage of 6-Dead. Same condition as the above mentioned Foxglove. The 5th plant looks like it's about to kick the bucket soon.
The only plants that are growing well are the (bareroot) Astilbe-I ordered the collection of 4 plants (one of each color), and am pleased to see decent growth on all of them. (The white one has struggled the most, pink has performed the best)
Needless to say I am not pleased. They did send prompt replacements when I called to inform them about the Foxglove and Sage, but the replacements all tanked too.
Reading this post may give one the impression that I am a lousy gardener. However I am not, and have managed to have great success with a large variety of plants both fussy and uncommon.
It isn't me!
The "potted" plants are WAY TOO SMALL to survive the long stays in trucks and warehouses etc... The company needs to send larger, healthier plants and send them with a two day service so they don't have to keep re-sending replacement plants to increasingly cranky customers.
The planting season is nearing it's end now, so what does one do? I have fought with teeny sickly plants and exhausted my patience, only to end up WITHOUT the plants I wanted anyway! I had to find them elsewhere-ironically I found HUGE beautiful healthy Foxglove, Coneflower, Shasta Daisy, Sage, Astilbe, and 1 purple Canturbury Bell at my local grocery store for LESS than Michigan Bulb. I only wish I had seen them sooner so I could have enjoyed the Foxglove blooms THIS YEAR!
As for the bareroot casualties-they want me to wait 6 WEEKS to see if they grow. I assure you, they will not. By then they will have LONG since been gracing the gates of little plant Heaven.
It's a stalling tactic-no more. Because in 6 weeks, when fall is nearly here, I can call them back to tell them what they already knew months earlier (the plants have kicked the bucket)and they can tell me they are out of stock and I have to wait for Spring or get my money back.
I want my money back now so I can have at least a small chance of purchasing the plants somewhere else (preferably before I'm decorating my Christmas tree.)
On May 13th, 2014, CherubSmile added the following:
beware: THEY ARE SELLING CREEPING BELLFLOWER AS CANTERBURY BELLS.
Campanula Medium is NOT campanula Rapunculoides or Rampion, but apparently Michigan Bulb thinks so. Good lord. They won't even acknowledge the flub and have offered nothing. ("we didn't send you a dead plant..") Indeed.
I should have learned my lesson about this place darnit. You should see my once beautiful garden.. Foxgloves are GONE, so many years labor of love just decimated in one season. The Creeping Bellflower (aka the purple monster) is even in my lawn, headed over to my neighbor's. *cringe* I may have to move before they sue me for ruining their yard too.
I called The University of Illinois Master Gardener for plant ID and its confirmed. Just in case you think I'm nuts or making this up. She said, apologetically: "Good luck getting that out-you probably never will"
Go look up creeping bellfower and you will see why this is the worst thing a garden center could send you (in disguise no less) aside from coming with a bulldozer and razing your entire garden.
And then your neighbor's.
Its not the worth the few decent astilbe and bleeding hearts and Red Hot Pokers and own root roses, and Passion flowers .. ugh, do you see? Some things from this place do end up working out, so I have continued to order form them over the years and just cross my fingers. I know I have to care for the poor sicky little plants like premie babies in the NIC U when they first arrive, with frost still on the ground, but it ends up yielding some fairly decent plants for a small amount of money.
I'd give them all back now just to be rid of this terrible weed.
Sad sad sad. Shame on them.
Please- don't order Canterbury Bells from them. And start ALL of your bareroots from Michigan Bulb in a pot first to make sure they're not some surprise demon before introducing them to your innocent unsuspecting little garden. >8(
I'm sure I'll be banned from ordering from them anymore after this (nice tactic, btw) but I think I can find somewhere else to get my Passion Vines every year. It would be hypocritical for me to give them money anymore anyway.
You guys just lost another consistent customer of many many years.
windsor224 Haycock,Bucks County, PA (Zone 6b) (2 reviews) April 30, 2014
Posted on November 6, 2012, updated April 30, 2014
Very reliable. Order needed to be broken up and sent out at different times. They came as specified.On April 30th, 2014, windsor224 added the following:
I order again this spring and everything arrived nice and healthy. Fast service. Will use again.Company representative comment on November 13, 2012: On Nov 13, 2012 11:16 AM, Michigan Bulb responded with:
Thank you for your wonderful feedback. Happy Gardening!
4/26/14 Rec'd my order within 2 weeks of placing the order. Plants are small which I expected. Very well packaged. This order I placed was all hosta. Each hosta was in their own little box. Roots had soil and shrink wrap. They all look good, well one was a little droopy. No biggie as it will bounce back in a few days. Order came in a box with airbag packing.
I was looking for another company to replace my long years with DG. It looks like I am have found it with Michigan bulb.
They are actually less expensive than DG. Shipping was less, DG is a bag, Michigan Bulb is a box with plant protection. Michigan Bulb is months faster than DG in high season.
I am waiting on a few more orders and I will update. So far I am very pleased.
Posted on June 4, 2012, updated April 24, 2014
I received my order promptly, correct, and in good condition even though the box was partially crushed (something very heavy must have been on top of it during shipping). The air bag packing did it's job to protect the plants. One of the items I ordered was "Red" Hens and Chicks which was shown as bright magenta in their catalog, What I received was light green leaves with a pale reddish tint at the the base of each leaf. I hope the plants will redden up as they mature and the season progresses or I will be disappointed.On April 24th, 2014, nowMNzone4b added the following:
April 2014. Rec'd plant that I ordered in Jan. in two shipments; both arrived in excellent condition (both boxes and plants). Plants are small, which one would expect for the price. The weeping cherry tree was suppose to come potted but came bare rooted with a note stating the potted supply was exhausted but a bare rooted supply ad been obtained and sent. The tree I rec'd. had a base dia. larger than a pencil but smaller than a Sharpie pen and approx. 30" tall so don't expect "large plants" which is fine with me for experience has taught me small trees acclimate with less stress and actually start to grow quicker than larger ones. The roots on this tree are magnificent! (at least 8 roots big enough to radially flared from the base and the largest planted deep so I will plant it in the ground for a few years (to enlarge the trunk) then repot it in a bonsai pot an start working on the branch structure for bonsai. I have been evolved with bonsai for 50 yrs.Company representative comment on June 5, 2012: On Jun 5, 2012 11:57 AM, Michigan Bulb responded with:
We appreciate your post. They should darken with age. Happy Gardening!
I love the products sold by Michigan Bulb and the service and delivery are great. I would buy from them again EVEN THOUGH their marketing tactics are extremely aggressive and prey on people that don't understand. Now that I understand how they work, as I said, I would stay a customer.
Their prices change dynamically on their website, or they have a few versions of their website, depending on your actions. If you use their $25 off coupon, the second you apply the coupon the prices in your basket AND on the website increase by a LOT so you aren't actually saving any money.
The next tactic is using any of the promo codes will also alter the prices on the website so be careful and pay attention. I had a banana tree in my cart that was $8, then after adding the coupon code the price of the tree increased to 19.99 with some money off so the final price became $14.99. Another time it was $10.99, all within the same hour.
I ended up clearing my basket and leaving the site and ended up on Amazon, and low and behold I found Michigan Bulb and their subsidiaries (Gurney's and Spring Hill). The prices on Amazon were far cheaper than on the MB website, so I clicked on the link to go to MB website and the prices were slashed to the lowest I'd seen so I bought from that version of the website.
Like I said, they have excellent selection, fast delivery and pretty good service so don't be afraid to order, but do pay attention to your pricing.
Another one on my list of "will never buy from them again"
I ordered live and dormant plants. I live in zone 6. And okay, most of the country had abnormal weather this winter/spring But.... I was first told they will be held until it was time to ship to my zone. Then I was told they shipped. Then I was told they didn't ship when indeed they did and I received them in the second week of March with almost 2 feet of snow and ice still in my yard. I stored the dormant plants in the refrigerator but I only have so much southern window space. I lost 2 plants so far. I finally have been able to work the soil and plant them.
I never received a response to my email complaining about receiving my plants so early. They at least could have apologized for the error.
I have unsubscribed to their emails and requested that catalogs no longer be sent to me. I'm done with them. No second chances!
Leishman15 Berkeley, CA (2 reviews) April 20, 2014
For the most part, the company ships plants, even the free ones, in great shape. I was very worried about my bare root asparagus as I had to plant in days after I got it after wrapping it up and putting it in the fridge in the meantime. I got shoots in less than a week.
I did have a few problem plants, but these were immediately refunded without a problem.
Doughster4 Bowleys Quarters, MD (4 reviews) April 9, 2014
I recieved my order today. I am pleased with my order as everything was shipped in full, everything arrived in good condition and I recieved my money's worth.
I have ordered from them several times over the past 10 plus years, usually with mixed results. No complaints as "you get what you pay for". Mislabling (plants not true to identity or color), rotten bulbs or dried up dormant plants here and there. I never contacted them or complained.
I have noticed that their pricing has increased dramatically but their discounts have remained the same. 50% off 40 dollar orders, etc.I decided to order this year and take advantage of the discounts with my fingers crossed and chuckling to myself.
I HAVE to say I am pleasantly surprised. 2 dormant bareroot tall phlox arrived wrapped in plastic and sawdust. They were moist with many new shoots rising from large rhizomes. Exactly what I would recieve from Wayside or comparable. My Julia Child Rose was healthy although slightly dry. This own root was small but no different than other own root rose vendors selling it for 17.50 or more. My 14.95 rose cost me 7.50. A dwarf fernspray Cypress was exceptionally healthy and ingood condition.
I feel I recieved a great value on my purchase. Michigan Bulb met their obligations to me and sent me healthy plants. If they die or fail to thrive from now until the end of the growing season it will be my own fault.
lstavely Green Cove Springs, FL (Zone 9a) (1 review) April 6, 2014
I received my order, which consisted of three plants. I was very disappointed in the size of the Butterfly Bush and Cotton Candy Grass. The Cotton Candy Grass more than anything. This plant consisted of “FOUR” blades of grass. Never in my wildest dreams did I expect to order a plant and get something I can’t even see in my garden, or I won’t be able to see it for years if it even makes it. I ordered a plant not 4 pieces of grass. At the same time I made this order I also ordered a few plants from Spring Hill Nursery’s. Those plants came in one gallon containers ready to plant and will bloom this year at a nice size. How many years will I have to wait to see my four blades of grass bloom? I don’t believe I will be ordering from this company again. Very disappointed customer.
Just received the first of three orders I've placed this season with Michigan Bulb. Plants arrived in great condition, and were larger than expected! Great value!
Shorty_CA Manhattan Beach, CA (Zone 10b) (3 reviews) March 27, 2014
Posted on March 22, 2014, updated March 27, 2014
Posted on March 17, 2014, updated March 22, 2014
Posted on March 12, 2014, updated March 17, 2014
Posted on March 10, 2014, updated March 12, 2014
Posted on March 8, 2014, updated March 10, 2014
Posted on March 7, 2014, updated March 8, 2014
Posted on March 5, 2014, updated March 7, 2014
Re: Account Number 50493921
Order Number: 40530014000
Order Number: 40550014500
The original estimated delivery dates of these two orders placed on 2/22 and 2/24 respectively have come and gone. The revised delivery dates range from 3/8/14 to 3/13/14. Considering that today is already 3/5/14 and I'm in California the 3/8 is already out the window.
Since the last frost date for Zone 10 was January 31st and I've had roses and other spring flowers blooming for weeks I'm eager to receive my orders. My credit card was charged immediately.
With over 25 years of experience in business processes and software systems for materials management in a variety of industries including fresh foods it is obvious to me that their are several serious and systemic problems that MB management doesn't seem capable of fixing.
MB should have fewer sales and focus on delivering quality product on time. Why in Sam Hill's name would I place additional orders with a company that can't ship the orders I've already placed? I have no clue when I can expect my orders based on MB's track record with my order and numerous other customers who have posted experiences similar to mine.
I will update this post when and if I receive my order.
On March 7th, 2014, Shorty_CA added the following:
I logged on to MB today and there is a third set of estimated delivery dates. They are 3-10 to 3-14. As today is 3/7 the 3/10 date is invalid.On March 8th, 2014, Shorty_CA added the following:
On March 10th, 2014, Shorty_CA added the following:
New estimated delivery dates for both orders are 3/14/14 to 3/19/14. 3/15 and 3/16 are weekend days when UPS and FedEx do not normally deliver.On March 12th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates. For both orders they are: 03/15/14 - 03/20/14
If my orders haven't been shipped by 3/22 I will call my credit card company and cancel payment. On March 17th, 2014, Shorty_CA added the following:
On Friday March 14th I sent an email to MB expressing my dissatisfaction with the numerous delays in shipping my orders. I also informed them that I would contact my credit card company if my orders were no shipped by March 22nd.
On Saturday, March 15th I received the following response.
"Dear Valued Customer,
Thank you for your recent email. I apologize for the inconvenience. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your orders by early April or perhaps sooner.
However, I have applied rush to your order and your order should ship on priority basis.
If we can be of further assistance, please feel free to contact us.
Customer Service "
According to MB's own website, the proper time for shipping in Zone 10 started on February 1st. I placed my orders 21 and 23 days AFTER my zone should have been opened for shipping.
MB's response clearly shows that they have no clue when orders will be shipped. This is completely unacceptable.
Do NOT order from MB if you have any expectation of receiving your orders in a timely manner. On March 22nd, 2014, Shorty_CA added the following:
My response to MB's customer service email sent on 3/18.
Thank you for applying a rush status to my order. Unfortunately this does not solve the issue.
I live in Zone 10. According to your company’s website, shipping for Zone 10 started on February 1st. I placed my orders on February 22nd and February 24th. If you read what I have posted on Dave’s Garden Watchdog, these bogus estimated shipping dates are being generated almost daily. My orders should have shipped within five working days. Your competitors are shipping with this type of precision and many of them do NOT charge my credit card until my order has been shipped.
The fact that you can’t give me a definitive date when my orders will be shipped shows a serious problem with management. I understand that you do not have authority or responsibility to solve these problems. What I wasn’t expecting was to receive a canned answer that obviously was given to you by your supervisors.
I have been involved with materials management including inventory control and shipping for over twenty five years. There are serious systemic problems with your company’s order, inventory, and shipping processes.
Since customer issues are not dealt with by management, I will call my credit card company and cancel my payment on Monday if these orders have not been shipped. I will never order from Michigan Bulb again.
I've since received two shipping confirmation notices and the following response.
Dear Valued Customer:
Thank you for your email. I sincerely apologize for the inconvenience. Please know that this is the busiest time of the year and we are trying to fulfill all the orders in which they have been received. However, I have reviewed your account and see that your order #40530014000 has been shipped on 03.20.14 and it should be delivered to you in next 5-7 business days.
Your order #40550014500 is in the final stage of shipping and will be shipped within 24 hours. Once this order will be shipped, it should be delivered to you in next 5-7 business days.
While we try to make every effort to ensure that the items you order are of the highest quality, shipped to you in a timely manner, and with the best service, occasionally we stumble. Please accept our sincere apologies for any inconvenience caused to you
If we can be of further assistance, please feel free to contact us.
I will post pictures of my shipments as soon as they arrive. On March 27th, 2014, Shorty_CA added the following:
Both of my orders finally arrived today. The packaging was decent and the rose has a few health leaves although it's only in a 3 inch pot. The bulbs are only about 1/2 inch in diameter and I won't have to worry about digging any deep holes to plant them.
The temps here today are a chilly 68 by native Californian's standards but at least it's not too cold to get everything planted.
I ordered 3 Itoh Lollipop peonies on 2-15-14, they were shipped 3-18-14, and arrived today 3-21-14. The foliage is 14"+/- tall and full. The roots are maxing out of their 2" pots and healthy and full so I potted them up and have them under lights, there was no wilting nor bruising or breakage of the stems and leaves. I am very happy with my purchase. I will try to post a picture in my file.