The scoop on 'Pondplants.com'

I placed an order with this company and did not hear back from them as to when they would ship the plants. I made several attempts to contact them to find out the shipping date (both phone and email) and they did not respond. I then sent an email to them to cancel the order and I ordered from another company from which I received timely responses. This company shipped my order, after I had cancelled it, and charged my credit card. I am disputing the charge.

Very disorganized, unresponsive company. I wouldn't recommend buying from a company that does not respond to their customers.

I've ordered from this company for two years running now, and always been pleased with the quality and the price. I don't know whether the plants would survive travelling greater distances, though. I live in Northern Nevada, and this company is in Southern California. I think they send things overnight or priority mail, and there isn't much transit time. They wrap things in damp newspaper and plastic, and I suppose if there was a lot of transit time, the plants might not fare so well. No matter, as far as I'm concerned, because everything I've received has been in superb condition.