The scoop on 'Spring Hill Nursery (aka SpringHillNursery.com)'

Company Profile   Spring Hill Nursery (aka SpringHillNursery.com) Mailing Address: P.O. Box 330 Harrison, Ohio 45030-0330 (United States) Phone: 513-354-1510 Fax: 513-354-1504 » E-Mail them » Visit their website Recent reviews: Past month Past 6 Months Past 12 Months Positive 0 12 32 Neutral 0 3 11 Negative 1 16 38 This company is affiliated with Gardens Alive! This company offers a variety of bulbs and plants. This company specializes in: Plants: Perennial Flowers Other helpful information: Member of Mailorder Gardening Association

Feedback History and Summary   331 positives 119 neutrals 317 negatives

Comments:

Rating Author Content Negative evescomment2 Detroit, MI (1 review) November 06, 2009 I've had 2 ordering experiences with Springhill. I could not help myself but to order from the buy one get one free or half price..something like that. Well, I spent over $200 on bulbs of the giant elephant ears and tree lillies. Neither never happened. The giant elephant ears never got any taller than 6 inches and the palm elephant ears never thrived, just stayed very small green shiny leaves. Of the 16 lily trees only 6 of those produced one flower each and about 8 inches tall. The others quickly gave up the ghost in the ground. Of the 16 ivy leaf geranium plants only 1 survived. The survivor turned out to be glorius red and hardy. I just brought it into the house last night, as weather was to change to snow. I felt that the plants were much too expensive but I couldn't resist. I called customer service and that were just wonderful. The kicker is that the replacements didn't fare any better and in the end the total experience was bad and I ws out of pocket of over $253. I received replacement certificates of a total of $51.00 I didn't bother to call again to tell them all was a complete loss. I don't waste good energy of this kind of thing. I cant imagine what I would ever order from them again. Maybe I will frame my certificates to remind me not to make the same mistake again. I've ordered from many nurseries and from farther distances from Michigan than Ohio and have never experienced this before. And just to let you know, I have a jewel of a green thumb. Plants are my life. People come every year to see my summer themes. The only positive thing I can say is that they have wonderful customer service. Company representative comment on November 16, 2009: On Nov 16, 2009 10:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Our company is based on 100% Customer Service. Positive Myrtlejane Charlottesville, VA (1 review) October 07, 2009 In 2006 we moved into a house with a back yard that was totally a blank page. The previous owner had planted a few scattered shrubs and that's all. So we had two raised beds installed and placed a large order from Spring Hill Gardens. The plants arrived at the proper time for planting as promised; they were well packaged and appeared healthy and ready to grow. The following spring (2007) most of the plants appeared and some actually bloomed the first summer. The following spring (2008) we succumbed to Spring Hill's "1-cent sale" and again placed a fairly large order. It was after this second order went out that I discovered Dave's Garden and the very numerous negative reviews for Spring Hill. I became pretty nervous, but relied on my previous positive experience to hope for the best. Again the plants arrived in good time and good shape. When spring 2009 came, however a few of the plants from 2008 failed to appear. I called up to asked for replacements and was advised that new plants would be shipped in the fall. That was OK by me. Again some of the plants bloomed and some are still in the settling-in phase, but they are all healthy and leafy. Now it is October 2009 and we have received our latest order of day lilies. And nestled in amongst the packages were the replacement plants owed from the 2008 order. I usually judge a company by merchandise and service and also by how they handle complaints and slip-ups. I don't know how Spring Hill could do any better by me. Positive nford Hot Springs Village, AR (Zone 7b) (2 reviews) September 16, 2009 I used to be bothered by plants from Spring Hill which did not make it, then I read the book "The Ever-Blooming Flower Garden" and was struck by the author's account of how many she planted which didn't make it, and her's came from local nurseries, cost more, and should have been in better condition because they didn't have to go through the mail and because they were usually in pots and already off to a good start. I saw a garden show yesterday where the landscaper paid $10 for a single daylily. Of course, it was in a pot and already had a bloom on it (gimmick). I recently got a reblooming daylily collection from SHN. After discounts, I essentially paid $15 for 10 daylilies. They are all doing great, but even if 8 of them had died, I would still be ahead of the TV landscaper. Since I usually buy plants at half price from SHN and then get a $25-off the order total more often than not, I'm getting a LOT of plants for the money. On top of that, they replace plants that don't make it. So, yes, you're going to have some dead plants -- maybe even all of one type, which may be the plant's fault or it *might* be your/garden's fault, but I think it is still a very good value. I've looked at a lot of online places and have ordered from Wayside and Breck's, but I have not found any sites which are as consistently inexpensive as SHN, and I really haven't found their quality overall to be any worse than any place else, so I continue to buy from them. Company representative comment on September 17, 2009: On Sep 17, 2009 10:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Dear Valued Customer: Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can; just give us a call or email us. We look forward to serving you in the future. Happy Gardening! Neutral Flower_addictnc Valdese, NC (Zone 7a) (4 reviews) September 15, 2009 Ordering from Spring Hill was my first plant via mail expierence. I decided to take advantage of their 1/2 off your order deal to order a large amount of plants for half of the price. On April 12, 2009 I placed an order for $132.90 after the 1/2 off. Since the catalogs say ESS (expedited shipping service) I assumed that my order would arrive soon. It didn't arrive until the end of May/early June. After many calls to the company it seemed that certain items were on backorder then those would be in, and other items would be on backorder. However, I dont know if this is the norm for a large order placed during a time that an influx of orders was happening for the company. Not a complete negative it wouldnt stop me from ordering from them. I just plan to order earlier. Also, I recieved excellent customer service. Items that I ordered that tanked were Mixed Dwarf Lupines, Brilliant Miniature Hollyhock, Blue Butterfly Delphinium, and Burgundy Gaillardia. It was easy to place a call (recieve excellent customer service), and have replacements or different items sent in their place. Replacement plants are due to arrive early October. The Gay Butterflies Butterfly Weed was less than impressive. I recieved 3 plants one is white and grew to 24" tall. The other two are 6-8" tall and orange. I believe that they are regular/native butterfly weed. Which grows wild here in fields, and is identical to the mini plants I have. Desmond carnation didnt bloom this year, and are slow to grow in general. However, I read on their customer reviews on their website that this is norm for people who had them blooming the 2nd yr. Balloon flowers awesome!!! Ordering more with pink ones in the mix too. I ordered the Blue and White Phlox Duet which was supposed to be potted. They ran out, and bareroot was sent. It is supposed to be 2 Caroline Vanderburg and 1 David phlox. I recieved two hot pink phlox that was supposed to be blue Caroline Vanderburg. The David has grown little, and hasnt bloomed so I shall see on the color. I didnt complain to company as pink is nice. But it wasnt what I ordered. The Candy Lily hasnt bloomed yet either. Still waiting to see that plant in action. Overall, Spring Hill has excellent customer service. Good sales/prices, good variety of perennials, and they were all shipped to me in excellent condition. I would order from them again, and have. Zone 7a Company representative comment on September 17, 2009: On Sep 17, 2009 9:59 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Dear Valued Customer: Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening! Negative littleguy2 Oakbrook Terrace United States (2 reviews) August 31, 2009 Spring Hill Nursery i had ordered from Spring Hill for 10 to 15 years with sometimes good and sometimes very bad results. If i contacted customer service with a complaint about one plant in a collection that died, they would insist on replacing the entire collection or if i questioned the appearance of a plant on arrival they would insist on replacing it even if i said well wait and I'll let you know. Sounded great until they informed me that because of all my complaints they didn't feel i should order from them again. Great way to do business, if the product can't meet customer standereds get rid of the customer, way to go. Neutral RebeccaLynn Winston Salem, NC (3 reviews) August 28, 2009 I ordered bareroot double hollyhock plants in the spring of 2008. They did not come to life during the growing season, so I called SpringHill. They said to give them more time. I called again in late spring of 2009 and requested live plants to replace the bareroot ones. They refused, but did send me a credit certificate for 12.99. In the past I have had good experiences with their small potted double hollyhocks. Negative go_cats Wilmette, IL (7 reviews) August 06, 2009 I ordered some Jackmanii clematis from Springhill, and one is just now getting ready to bloom for the first time. The problem is that I ordered and planted them more than four years ago, before I learned of Dave's Garden and this feature. Having read the reviews over the past couple years, I am just glad it grew (unlike the other several dozen plants I've ordered from Springhill and Michigan Bulb), and I fervently hope that the single flower is purple. On August 22nd, 2009, go_cats added the following: I received an email mirroring the message from Springhill customer service, asking for my account information. I explained that I did not retain the account information from four years ago, and haven't heard from Springhill since. And for those that are wondering, the flower on the Jackmanii clematis was purple. Whoo-hoo! Still won't pull my review to "neutral." On September 16th, 2009, go_cats added the following: I haven't heard a peep from Springhill since the email a month ago. Even with Springhill's "$25 off an order of $50 or more," I can order plants that will grow, from other vendors, at lower prices. Company representative comment on August 07, 2009: On Aug 7, 2009 1:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Our company is based on 100% Customer Service. Negative GigiEsq Simsbury, CT (1 review) August 06, 2009 I have placed several orders from Spring Hill both this year and last year totalling over $300. My experience is consistent with every negative comment posted on this blog . I initially gave then the benefit of the doubt, but no longer. Here is what I experienced: 1. Half of the plants arrived dead. 2. The remaining half that arrived alive were so weak that many of them did not grow, or if they did break ground, they withered and died shortly thereafter. 3. What managed to live turned out to be entirely the WRONG item. 4. When I was lucky enough to receive the right TYPE of plant that I ordered, (daylilies) they turned out to be the wrong color (which I could not tell until months after I planted them). Several months later the plants bloomed bright pumpkin organe and yellow instead of the pink and purple varieties I ordered. After the first two orderes were a train wreck, I called customer service and they agreed to re-ship some but not all of the dead plants. Some of the reshipped plants were also partially dead. The ones that did live turned out to be the wrong colors. It's just not worth it to continue trying to get this corrected. I think SpringHill.com should be investigated by an Attorney General or some sort of Interstate Commerce regulator. With other good and reliable online and local nurseries, do NOT take a gamble on throwing your money away on SpringHill. Company representative comment on August 07, 2009: On Aug 7, 2009 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Positive ridgebax1 Pittsburgh, PA (Zone 6a) (5 reviews) August 01, 2009 I have ordered many plants over the years from this company. Some faired better than others but they stand by their guarantee without question. I really can't complain about a company that does that for their customers. Plants die, orders get mixed up, stuff happens but they always try to make things right, without a hassle and always a courteous email. Company representative comment on August 06, 2009: On Aug 6, 2009 2:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your kind words; it is greatly appreciated. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please let us know if we can be of further assistance. We look forward to serving you in the future. Neutral elanee401 Clayton, OH (1 review) July 31, 2009 Back in March or April, I ordered about $200 worth of plants from Spring Hill. The actual Spring Hill Nursery is maybe 20 minutes from my house, and has a good local reputation, so I was very comfortable placing an order. During my order, I accidentally typed in the wrong amount for lady ferns I ordered. I meant to order 2; I accidentally typed 12. Unfortunately, I didn't notice this until after I got the confirmation email, but once I did, I immediately called Spring Hill. No answer. So I sent an email to their customer service. This was on Friday. I didn't get a reply back until Monday stating that Sorry, they were already packing the order. So I was stuck with 12 lady ferns. I was surprised with the condition of the products I received, but I went with the flow and planted immediately them as directed Every astilbe I planted broke through the ground, and then promptly died out. Out of the 12 lady ferns I planted, 5 have grown. None of the day lilies have grown, but maybe I'll see results next year. The blue festuca I ordered has done very well, though. At least I have that. I probably won't order from them again, but I have to admit their catalog tempts me. Company representative comment on August 06, 2009: On Aug 6, 2009 2:39 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your feedback. I apologize that this situation was not taken care of to your satisfaction. I will be contacting you via Dave's Garden to try to rectify this situation. Thank you! Positive Gnomeylox Houston, AR (2 reviews) July 11, 2009 I ordered a few plants but was unable to get home to plant them for 3 days after their arrival. In spite of this, most of them are doing fine. Their postage stamp orchard is amazing! All six trees are growing fast and healthy. Only half of my English lavender survived, but what did live after being in the package for almost a week is growing well. My Tophat blueberry died after a few weeks but that was most likely a soil problem on my part as it arrived healthy and thrived for at least two weeks. All in all, it was a great experience. Company representative comment on August 06, 2009: On Aug 6, 2009 2:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your kind words; it is greatly appreciated. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please contact us and we will be happy to replace your English Lavender. We look forward to serving you in the future. Positive easynquick Milwaukee, WI (1 review) July 11, 2009 I ordered from Spring Hill this spring. Was a little uneasy because of the comments here, but really liked the pre-planned garden and prices, so I decided to give them a chance. I ordered a sun garden and some BOGO plants (asters, Clara Curtis daisies). My plants arrived when they said they would. I had some trouble with the scabiosa in the sun garden -- they didn't make it. So I e-mailed customer service. I couldn't find my receipt to give them an order number, but they found me and promptly sent replacements. All the plants are doing great. I knew they were going to be small -- the web site description tells you that. And what do you expect at such low prices (especially with a discount code I found on the web)? Anyway, I expected to need to be patient before I'd get to see any blooms, but the rudibeckia, scabiosa, and Clara Curtis are already blooming. The bare-root day lily has filled out so well I'm considering ordering one of the day lily collections. Yes, it will still be a while before these plants grow to full size, but overall I am very pleased. Company representative comment on August 06, 2009: On Aug 6, 2009 2:49 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: We greatly appreciate your feedback. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please let us know if we can be of further assistance. We look forward to serving you in the future. Positive alphiemom Levant, ME (2 reviews) July 08, 2009 I've ordered from them for several years - I am a sucker for the "One-Cent" sales and the BOGO offers. Athough the plants are sometimes a bit rough -looking at receipt, most take off and flourish. The company has always honored the guarantee with either replacement plants or credit toward other orders. Company representative comment on August 06, 2009: On Aug 6, 2009 2:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for taking the time to leave feedback; it is greatly appreciated. Our company is based on 100% Customer Service, and we do offer a lifetime guarantee on our plants. Please let us know if we can ever be of assistance. We look forward to serving you in the future. Negative jdzara Charlotte, NC (1 review) July 07, 2009 This has been the worst online shopping experience ever! I placed an order earlier this year for strawberry and blueberry plants. I had been so excited about them and when I received them they looked like mangled weeds and the pot for the strawberry plants looked like a very cheap child's toy, I was so disappointed. I wrote a negative review for the strawberry plant kit on their website and believe it or not, they screen their reviews and do not post those they do not like. Instead they sent me a replacement certificate for half the cost (as if I would order that again) and I used the certificate to order plant pills/fertilizer since I figured that was the only safe choice from this place. I had to pay a few additional dollars for the pills which was fine but then about a month later I receive a check in the mail for my out of pocket expenses which I discover is because they cancelled my new order and did not return my replacement certificate. I have very serious concerns about this company's ethics and I do hope that there is a reasonable explanation for all of this which I have yet to discover. Company representative comment on July 08, 2009: On Jul 8, 2009 8:07 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative organic_kitten West Blocton, AL (8 reviews) June 25, 2009 I should have know better, but they advertised a plant I wanted and was unable to find anywhere else in an internet search. 4" pots it said on the website. What I received was a dried out tangle of bare roots with no packing to keep it in any kind of viable shape, Six of the "plants" sans the 4" pots" fit into a small 4"X5" envelope. I planted them and 4 of the 6 finally put up a little green leaf. I don't know if they are what they are supposed to be, but I doubt it. I will never order from these people again. Company representative comment on July 01, 2009: On Jul 1, 2009 12:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative heuchera_lover Gladstone, MI (1 review) June 24, 2009 On 6-3-09 I ordered two Blue Polemonium, one lot of three Scabiosa and one easy care shade garden. The next week I called and was told my order shipped. My credit card was charged on 6-8 and I received the box with the first two items on 6-12-09. The website said that their last shipment date was 6-8 or 9 so I was surprised that the invoice said the shade garden wouldn't be delivered until 6-20 to 7-4-09. The day of receipt, I planted the three Scabiosa, which were somewhat yellowed and small, and the two Polemonium roots, following the instructions Spring Hill sent. As of today, I have yet to see anything coming out of the ground from the Polemonium. The Scabiosa are doing okay, greened up with fertilizer and watering, but really haven't grown much, although it's been nearly two weeks and we've had great weather. A week later, waiting for the shade garden, I decided to log in to the website to check the order status. It was then I saw it said "cancelled." I called Spring Hill and asked why I hadn't been notified, as I had been waiting on it and passed up opportunities to buy plants locally. They verified my email address but couldn't explain why I wasn't contacted. I got an apology and that was it. Fast forward to today: I couldn't remember the exact date I received my partial order so I checked the box for the tracking number. The label said "USPS" so I checked tracking on their website. I couldn't get it to track so I called the customer service #. Took at least 10 minutes to get to a real person to find out it was actually a United Parcel Service tracking number. Spring Hill can't even get the label right, I guess. From now on, I will buy from my local greenhouses, even if it means I don't get exactly the variety I wanted. I don't have time for substandard service. Company representative comment on July 01, 2009: On Jul 1, 2009 12:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Negative mca1478 Burlington, MA (1 review) June 24, 2009 I ordered in SH for the first time at the end of April 2009 , First I called to talked to a sales representative and investigate the company and since they answered all of my question then I went for it. I spend almost $200 worth of plants. They took a little long to come, but some of my plats came and they look in very good shape. They were very well packed and they look very healthy. I planted them as soon as they arrived and they are doing GREAT! Now I'm waiting for the rest of my plants, 2 complete gardens, and on their web page the date continue to change every time I looked, so I wrote them an e-mail asking what is going on. They send me an e-mail back , and told me that my 2 gardens are in backorder...less than a week after that I got a little card in my mail box from them CANCELLING MY ORDER!!!!!!!!!! I never heard such a thing! If they didn't have enough plants in stock or other surcess to complete the orders, then...DON'T SELL! I really wanted my 2 gardens . Very dissapointed :( Company representative comment on July 01, 2009: On Jul 1, 2009 12:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Positive Sir_Plantsalot Watertown, CT (1 review) June 22, 2009 I also bought several of their garden collections but there was a backorder issue and substitutions made. I called with my concerns and they were handled quickly. I don't blame SpringHill for the back order though, I ordered on the last day of their 1/2 price sale. When purchasing online for a much lower price than garden shops in the area I don't mind if they are smaller, they all catch up after a year or so. They also sent me potted plants for the substitutions which was an upgrade. The most importaint thing is to get them in the dirt, even if it is just a temp garden. Happy Gardening! Positive shadydame North Walpole, NH (Zone 5a) (1 review) June 22, 2009 I must admit that my experience with Springhill was my first foray into mail-order gardening. I received my orders in good time, although the first order was sent a little early. I am in southern NH, & we were still having frost warnings when I received my first shipment. I had a little bit of a struggle keeping things alive - and lost 1 Goatsbeard - but managed to eventually get everything into the ground. My second shipment came a few weeks later. Now, I've never dealt with bare root plants, so although I followed all the instructions, several of the plants either died right off the bat or didn't come up at all. I e-mailed Springhill & told them my problems. I waited for an e-mail to tell me that I was paranoid & insane; instead, I got an e-mail saying that they were shipping me replacement plants. I've already received and re-planted some (and yes, they're still alive!) I feel that Springhill went out of their way to help me get new plants, even if I didn't really ask for replacements. I appreciate their patience, and will certainly do business with them again next spring! Positive claire25 Salisbury, MD (6 reviews) June 16, 2009 I agree with the comment that "forrej" posted--made me laugh, too--it does seem to me that some folks have already made up their mind that they will be dissatisfied no matter what a company tries to do in order to make them happy. I, however, am a happy Spring Hill customer. I ordered several plants last year (some lavenders, echinaceas & rudbeckias, globe thistles, a weigelia, and some astilbes), most of which shipped in the fall and the others early this spring (as per the appropriate planting times in my area). Each and every one is not only alive but thriving!! I will be ordering from them again...BTW their sales are awesome; that's what enabled me to make the big order last year that has turned out so beautifully in my garden. I should add--I have had a problem with some impertinent rabbits nibbling on a couple of my Rudbeckias. If I possessed the mindset that some of these posters seem to have, I guess I would find a way to somehow blame Spring Hill for even that. C'mon, folks. Positive livefreeordie Yeagertown, PA (4 reviews) June 10, 2009 I have used this company for many many years, any problems were taken care of right away, their prices are great, packaging is awesome. I would use them again in a heartbeat, and tell those that are unsatisfied that they need to be a little less "one way", some people think the world should move them to the top of the list. I think a lot of the problems are caused by ignorant gardeners. Negative pookasmom Two Harbors, MN (1 review) June 09, 2009 Five years ago I ordered a Primrose Lilac (the yellow one) from Spring Hill Nurseries. It arrive in deepest winter (Minnesota ya know) and was way too young to be away from its mother. After babying it and nursing it along, it is finally a lovely size and shape and finally blooming. Unfortunately those blooms are purple!!! I have been carrying on an email game with Spring Hill in which they have offered me a replacement or a refund. I'm contacting the Attorney General and Better Business Bureau. Please do the same! Company representative comment on June 12, 2009: On Jun 12, 2009 10:25 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution Negative thearicks Quincy, OH (1 review) June 07, 2009 I ordered from them over $100.00 worth of plants that were suppose to be here in April it is now June they still are on back order I called them today 6-7-09 told me still no plans to ship them. I canceled my order with them and told them they lost a repeat costumer I used them last year and the butterfly bush died and I replaced it glad I didn't asked them to I would not have gotten it till Christmas the way they are going. They were very rude and not helpful at all like they didn't care if they lost the money or not. THIS COMPANY SUCKS. DO NOT ORDER FROM THEM. On June 24th, 2009, thearicks added the following: They resent my butterfly bushes. They cut the tops off to fit in the box. and the leaves were a bit yellow. They are suppose to send a gift cert. we will see been waiting since the 12th for that. tried to put a picture of the plants on here wouldn't let me. sorry. Company representative comment on June 08, 2009: On Jun 8, 2009 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: Thank you for your inquiry. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Positive forrej Littleton, NC (1 review) June 05, 2009 Both as a private individual and as a non-profit organization I have been very pleased with Spring Hill/Brecks. They have great prices and good product. I usually receive plants in good condition. If not, they are replaced quickly and pleasantly. Our Club has ordered many items and I have had no negative feedback from any customer. I feel that some folks just like to complain. As I Mother used to say "they are very particular." On June 5th, 2009, forrej added the following: Actually, my mother used to say that folks who were hard to please and dissatisfied with everything were "very astute." I do feel that Spring Hill tries very hard to satisfy everyone. Perhaps there should be a customer rating from "easy to please" to "extremely astute" and the astute should be forwarded to someone in India who doesn't speak the language well. The "easy to please" should get the better plants and service. Positive ballerina012 Butler, PA (1 review) June 04, 2009 The plants I ordered arrived looking healthy and in good condition. My order was approximately 2 weeks late, but I can live with that. I placed my order before reading all of the negative feedback, and was concerned that I would not receive healthy plants, but that was not the case. I will most likely order again from Spring Hill. Also...their packaging was excellent. Thanks! Negative tjensen4 Smyrna, GA (1 review) June 02, 2009 I ordered daises, cone flowers, petunias and clematis from Spring Hill Nurseries. When they arrived I was immediately disappointed in the shape they were in. The cone flowers, daises and clematis had absolutely no leaves on them, just roots. I decided to give them the benefit of the doubt and plant them anyway. It has now been two months and only 2 of the 6 cone flowers have any leaves at all, the ones that do are only 2 inches high. Only 3 of the 6 daises have leaves and the clematis must have been dead when I planted it. The Petunias which were touted as cascading looked healthy when I took them out of the tiny plastic containers they came in but have yet to cascade. I also believe that $32 for 15 tiny petunias is exorbitant. The petunias I purchased at Home depot are doing much better. I have requested my money back since the lifetime guarantee states they will refund my money. Negative EllAnn Roaring Spring, PA (1 review) May 31, 2009 I've ordered from this company several times over the past few years and have had problems similiar to the ones posted already. The plants they did send were usually small and in very poor shape. I gave them more than one chance, but will not order from them again. Negative ka2325 Grafton, WI (1 review) May 30, 2009 I too, ordered 3 reblooming lilacs this spring, only to receive a refund check today for the $15.42 it was to cost me. The ad read 'Only $4.49 when you buy two or more'. Could it be that there wasn't a demand issue that canceled my order but rather the recession? Since they ARE available for purchase on-line at the regular price $19.99 apiece, could this be the reason I wonder? I too, wanted the lilacs very much but if this is how the company treats their customers, and reading the other problems people have had with them, I'll shop elsewhere, thank you. Company representative comment on June 19, 2009: On Jun 19, 2009 9:57 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with: The customer replied back to us after our contacting them with; I am VERY happy to say that I received the plants as promised in a very short time after my email was sent to them. Thank You very much to Dave's for their emense help with this matter. And a thank you to Spring Hill for their promt response in correcting this mistake. Thank You and I recommend anyone having the same issue, recontact Spring Hill. Negative baminnem Tescott, KS (1 review) May 30, 2009 I mail ordered Josee Lilacs in March, 6 weeks later had still not received them or any notice from Spring Hill. I emailed them to see what the status of the order was. Their response was the lilacs were backordered and I was to check back with them at a later date when they would look into it again. I was furious with their lack of professionalism and integretity as a company. They never notified me to let me know the plants were backordered, then when I inquired, they seemed to not care when or if the order was ever filled. After several communications via email w/ them, they said the bushes would be mailed May 25. On May 27th I emailed them inquiring if the plants had been sent. The response was that the demand was greater than expected and it was past their shipping dates, so I would be receiving a refund check in the mail. I really want the plants more than the refund check. I would really like to communicate with the owner or president of the company to express my dissatisfaction. I think they never had the plants or at least never intended to send them, but they sure didn't waste any time cashing my check! At this point I have neither the plants or my money back. On June 1st, 2009, baminnem added the following: On June 9th, 2009, baminnem added the following: I did receive a refund check on June 3, but today, June 8, I got a post card saying because of a computer error my order was mistakenly cancelled. HOWEVER, they have corrected the problem and promise to ship the lilacs - at the proper planting time for my region. I think we're nearing the end of the proper time for planting for my region, that's why I ordered the bushes way back in March. We'll see if they show up or not. Anybody want to bet? Negative elliemaescottag Lakeville, MA (2 reviews) May 29, 2009 I ordered some hollyhocks in early May from Spring Hill as well as from Bluestone. The Bluestone plants arrive within a week while I'm still waiting for my Spring Hill order to arrive. Yesterday when I checked the order status their website now says that the plants won't be shipped until late September! It's obviously they are out of stock and need to grow them first. I contacted the company and told them to cancel my order and to credit back from credit card. But they just keep telling me that the order has been expedited for early fall. This is so frustrating.... There website says that spring shipping was occurring until 6/12 for my zone. So unless the plants are out of stock there is no reason for them to wait until fall at this point. If they don't step up to the plant and refund my money I'll be contacting the BBB. Negative maddie61 Syosset, NY (1 review) May 29, 2009 I purchased several plants on May 18. Everytime I log into my account with them, I find that the shipping date was moved up. I called them once and they told me that the plants were to be shipped out after Memorial Day because they did not want the plants to sit in the post office for a significant amount of time. Customer service explained to me that the shipping date on the website is incorrect. One of the ship dates was for June 16. They informed me that their last ship date was June 12. When I called them again, they informed me that the plants were on back order, and that they cannot ship plants that are too small. I will never be ordering from them again. Positive debspice Saxtons River, VT (1 review) May 23, 2009 I have been ordering from Spring Hill by catalog for years and this is actually how I first began my gardens by buying a complete garden. I have always been extremely satisfied, if something did not make it, even months later they would immediately replace it. Over the years a few things did not come up or maybe some did and some didn't and I would just write to them with the amount that didn't make it and a shipment would arrive. Recently ordered 3 coneflowers and they were big healthy plants well packed. I have never hesitated to order from them mainly because of their replacement guarantee. Positive Tex68 Long Branch, NJ (Zone 7a) (5 reviews) May 23, 2009 I'm guess I'm crazy or just one of the lucky ones to have a pleasant experience to give this company a positive rating. BUT my order was through HSN (Home Shopping Network) and not Spring Hill directly. So I'll give HSN the credit. I remember my Mom used to order from Spring Hill years ago before they changed ownership and she had no problem with them. After reading all the neg ratings regarding shipping here at Dave's Garden, I hesitated to order from Spring Hill. I was looking for a particular dwarf rose bush (pink magic rose) and they seemed to be the only one that carries them. I also remembered that HSN carries the same kind of roses and when I went to HSN's website it says 'Spring Hill'. That is where I learned that Spring Hill is HSN's supplier of plants they sell. I kind of hesitated but then I was thinking this is HSN. If Spring Hill is going to screw-up my order, HSN's reputation will be on the line. I ordered the roses (package of 5) on May 13th and receive them yesterday, May 22nd, 4 days earlier than the estimated delivery date. It was shipped through UPS and received them as described in small containers, yet very vigorous looking and already got the pink blooms on them. And I know they came from Spring Hill directly because the address was from Ohio where Spring Hill is located and not Florida where HSN is. So I guess if you find something that only Spring Hill carries and if HSN offers them as well, get it through HSN. I think under agreement with HSN, Spring Hill have to ship their products as scheduled to protect HSN's reputation. Negative Magala Seattle, WA (4 reviews) May 21, 2009 The two orders I received from them contained small, leggy plants in very poor condition. Of the plants that I ordered, many arrived in dormant, bare-root condition, but they were species that I would have expected to arrived live in 4" pots. The orders were delayed twice and the plants were in bad shape. Don't be enticed by the discount. One healthy plant at a regular price from somewhere else is worth three poor quality ones from Spring Hill. Neutral joyce76 Lancaster, MA (1 review) May 20, 2009 Like others, my shipping date has been pushed back further and further. I now have to go ahead with my garden without the plants I was anticipating having, which to any gardener is a disappointment. I e-mailed them and was told the items are on backorder. It would have been nice of them to inform me of this when I was ordering them, like most decent companies do. I will see how my plants arrive before I give them a negative rating. However, from now on I will stick to Bluestone Perennials- never a disappointment from them. Negative maraj64 Westby, WI (1 review) May 20, 2009 I placed an order w/SpringHill Nursery on 3/17/09. I received an email confirmation immediately but the estimated delivery date has since been changed several times, each one later & later. Two of the items I ordered would've been too late in the season to plant by the time they arrived, IF it ever would've arrived or survived. After seeing these reviews, I honestly don't know. I just got off the phone w/their CS & cancelled my order. However, I contacted my bank 1st to have them cancel out my current debit card BEFORE I cancelled my order w/SpringHill. Not worth the risk or hassle w/this company. Negative OldMayfly Atlanta, GA (2 reviews) May 18, 2009 I ordered on-line. After several days without an email confirmation I called the nursery. The person I talked to checked their orders and said he couldn't find mine, so to please place my order again. I did enter another (slightly different) on-line order and received an email confirmation. Later, I received emails stating they would soon ship both orders. I cancelled the second order. The item I wanted most--a toad lily--was "out of stock" although I ordered it very, very early from their on-line catalog. I think they should concentrate less on advertising and more on consistent service. Negative Geri480 Pennville, IN (1 review) May 16, 2009 I ordered 2 Josie lilacs for $19.99 last year. It took forever and a day for them to arrive. They were green but diseased, with the leaves all crinkled or shriveled. I had not paid for the plants, was to pay after arrival. I notified them by email that the plants were diseased. I did not want new plants, nor did I intend to pay for the plants. This was a year ago.. Now I am being harassed by a collection agency by phone and mail. They claim I owe Spring Hill Nursery $65 for the dead plants that were supposed to be $19. Needless to say, I do not intend to pay for those plants and I have contacted customer service again, this time telling them to remove me from all mailing lists including the email lists, and to straighten out that billing issue. We shall see what happens next. Neutral pumptroll Anamosa, IA (1 review) May 15, 2009 I have ordered from Spring Hill on several occasions. i have to say that my experiences have varied greatly. this year the plants (most of them) have arrived looking very healthy. other years they have arrived looking dead or very poor. judging from the emails that i received saying that the order has shipped, it is a shipping issue. the package arrived one to more than one week after shipping. i recommended that they change how they ship. they are very good at replacing any plant that does not grow. unfortunately some arrived in the same condition as the originals. to end on a positive note. after not ordering from them for a few years i broke down and ordered some this year. the packaging was better, they arrived within a few days of the email that they were shipped and arrived in good condition. the rest of my order has not shipped yet so we will see. Positive afinity Hagerstown, MD (2 reviews) May 14, 2009 You get what you pay for. If you expect to get plants at 75% off the cost of the nursery you are going to get small plants not on time. I've waited 2 months for my order with the delivery date changing all the time, I finally emailed them and they promised to send my order ASAP. I received part of my order and it contained everything promised in small plants which are growing nicely. One of them did die and I contacted them to send another, we'll see if they do. I recommend them strictly for their price, you can't beat it but you will have to put up with not getting your items in any type of time period. It almost seems as though they are growing the plants after they are ordered! Use the 50% off coupon from retailmenot! On May 14th, 2009, afinity added the following: Oh and they don't charge your credit card until they send the plants.

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