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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Negative | superls92
(1 review) | On July 10, 2006, superls92 King George, VA wrote: I ordered my plants about a month ago, they were delivered to TX. and I'm in virginia. I have sent numerous e-mails and there response is slow and always the same thing "I thought this was taken care of I'll look into it" and then a few days later nothing happens. Also there phone numbers posted on there website do not work so there is no other way to contact them. This is a terrible place to deal with and would not reccomend them to anyone.
Company representative comment on August 13, 2006:
The last comment by SUPERLS92 should be put into proper context. petflytrap.com was in transition moveing offices from Austin to Houston during the time the customer ordered. Our sales representative left the company at the same time and we were locked out of the [e-mail:sales@petflytrap.com] account.
The package was shipped to the customer, however USPS returned the package as undeliverable. The customer attempted contacting us during the phone switchover. Once we got the package back we contacted the customer about the address.
For those of you who know about USPS returned mail.. it does not go DIRECTLY back to the sender.. hence there was further delay on the customers side. Since we could not get our 1800 number released from the Austin carrier, we had to get a new contact number.
I apologized multiple times that the customer managed to be right at the center of mulitple transition items, and then a poor attempt by USPS to deliver. We had hundreds of other customers during that time that had no problems.
So, if you want to view SUPERLS92's feedback as negative, please be assured that our move and transition are taken care of and the events that occurred are highly unlikely to happen again.
Thanks,
[e-mail:sales@petflytrap.com] | | Positive | Equilibrium
(32 reviews) | On May 7, 2005, Equilibrium IL &, MI wrote: Nice quality plants and I received mine in record time. In addition to their CPs, they also offer other merchandise and I have been picking up SuperThrive from them as well as their all natural coir blocks sold as GrowCoir. If you have an issue or concern, call them on the phone and you'll find they are well staffed with people who actually grow CPs and are able to answer any questions you may have regarding the plants they sell as well as plants they don't sell. Great customer support available here. | | Neutral | akwildfyre
(3 reviews) | On September 23, 2004, akwildfyre Anchorage, AK wrote: I agree that they have very high quality plants, sometimes it takes a while to receive them, but it's always worth the wait. I personaly wouldn't reccomend their forums to anyone though. | | Positive | GreenDragonVFT
(3 reviews) | On March 14, 2003, GreenDragonVFT wrote: I have ordered from Exotic Gardens several times. Each time I have ordered several species of Sarracenia, Nepenthes, and various forms of Dionaea muscipula. The quality of the plants is very high. The packaging is one of the best I have seen for shipment of plants. The plants come potted to reduce shipping stress.
Exotic Gardens plant quality is one of the best in the industry if not the best.
The company also has a wonderful user forum that allows users to exchange information about plants and to receive help when needed. | | Positive | jkom51
(5 reviews) | On September 10, 2002, jkom51 Oakland, CA
(Zone 9b) wrote:3-1/2 acres in the city of Richmond, CA provides the largest urban nursery in Alameda Cty (No. Cal). They have regular classes and a professional landscaping service. Excellent selection of plants for dry, sunny Mediterranean-style gardens. |
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