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The scoop on 'Aloha Orchid Nursery'

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  Company Profile  
Aloha Orchid Nursery

Mailing Address:
87-404 Hakimo Rd, Unit C
Waianae, Hawaii 96792 (United States)

Phone: 1-888-488-8368
Fax: (808) 668-0663

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Negative 0 1 1
This company is affiliated with 1 company:This company specializes in:

  Feedback History and Summary  
18 positives
2 neutrals
26 negatives

Comments:

RatingAuthorContent
Negative johnlana
Chatham, IL
(1 review)
February 18, 2014
I too ordered two orchids late last spring, Never received, never refunded, no communication whatsoever. The Hawaiian BBB couldn't even get a response. DO NOT buy from them !!!
Negative Kauaiguy
Lihue, HI
(2 reviews)
July 15, 2013
Posted on June 11, 2013, updated July 15, 2013
They may have changed management but their mode of operation hasn't changed. They still DO NOT respond to email nor do they send any tracking numbers.

The only difference that I see is that they will email you a confirmation but that's as far as it goes. Then you're left to wonder as to what's going on with your order.

I've ordered from these people before and have had mixed results. I am currently waiting on an order which was ordered on the 4th of June and it's now the 11. Based on their mode of operation, this is NOT a long time, but we'll see what happens in a few more days.

The last time this happened I had to threaten them with making a complaint through the atty general, and FINALLY they came through.

I have a feeling that it will eventually arrive but who knows when. I'm not saying not to order from them, but I'm saying "Be ready to endure a bit of frustration" when you do order.
On July 15th, 2013, Kauaiguy added the following:

Update July 15, 2013.
After filing a complaint with BBB, FTC and ATTY Gen Offices in Hawaii, I received a phone call from Talei Vakuta (owner of Aloha Orchid) on the 8th of July, who promised med delivery by the 12th of July.

Guess what? NOTHING! I also received a call from a Mike with the Federal trade commission who was following up with my complaints.

I called him this a.m. to inform him that I never received shipment nor a phone call and all he could say was " I've done everything I can at this point". Which translates to: I'M SOL!

Now I'm off to my bank to try and dispute the charges which Mike said would be hard to do since I used a DEBIT card.

So, heads up all and if you deal with this company ... be ready to get shafted. Mike said that he thinks that this guy is in financial trouble.
Negative KasiaE
Oakland, CA
(1 review)
May 29, 2013
Please know that I do not usually submit any reviews. However, in this case, the experience with Aloha Nursery is beyond my understanding. I ordered orchids for Mother's Day a week ahead of time on 5/5. There were two orders; one for my mom, one for my mother-in-law. The ones to my mother-in-law were never delivered. I tried to call; voicemail was full. I sent an email. Someone called during the week after Mother's Day, apologizing and saying they will get to it right away. Again, a good week passed and my mother-in-law never saw the orchids. I tried to call, no answer. I emailed. No response. Then, on 5/24 I got a cryptic email informing me that they went ahead and, without my authorization, charged my credit card for an extra $ 24 delivery fees! It does not end there - the order they referenced was the order to my mom, and not the one I was trying to get to my mother- in-law . On 5/25 I tried to contact them again: nobody at the phone, no response to another email. Today, nobody at the phones, either.
PLEASE DO NOT USE THIS MERCHANT!
Negative ctwagner
Novato, CA
(1 review)
May 22, 2013
I ordered orchids from Aloha Orchid Nursery on May 16, 2013. Charge hit my card same day and I opted for free 2 day delivery. I received a email confirmation, but not a tracking number. Sent three emails and at least 5 attempts to call, all but one number was disconnected. The one that was still in service rolled over to a recording "The number you have reached does not have a voice mail box set up." That was probably a cell phone. No delivery as of May 22, 2013.

The best I can tell, this company and site is a fraud. Don't waste your time.

I've asked my bank to reverse the charge and they are investigating.
Negative billytom
Lexington Park, MD
(2 reviews)
March 23, 2013
I ordered Blc. Husky Boy 'Romeo' 5" pot with two or more spikes. I got two four inch pots. One plant looks like it bloomed about six months ago with no signs of spike or growth. The other plant had spent blooms beginning to fall off. Ordered and purchased from them before with mixed success. Thought that I would give them one more try since they are under new management. Unsatisfactory products. Shipping was delayed but by Aloha of Fed Ex I cannot tell.
Negative gravelgarden
KAMUELA, HI
(1 review)
October 17, 2012
I ordered a Phalaenopsis and a Cattalayea as a gift. The shipment arrived on time except only the Phalaenopses was in the box. When I contacted the company they said the weight of the box when shipped indicated that there were two inside. I can only assume one plant must have eaten the other and its pot in shipment. I should have heeded the warnings on Dave's Garden about this vendor.
Company representative comment on October 17, 2012:
On Oct 17, 2012 12:58 PM, Aloha Orchid Nursery responded with:

We emailed you and stated that both plants were shipped out. Our grower even sent a premium size yellow cattleya with double budded spikes! The box weighed seven pounds and all who knows orchids know that a 4" potted Phalaenopsis does not weigh seven pounds. The Cattleya you state was missing when the package was delivered well, we emailed you and said we will file a theft claim with FedEx which we already have. Here is your case number 1017744774. If you had been patient before posting a negative feedback you would see that we are working to resolve the situation. Please keep it at a professional level, we have been packing and shipping orchids for a very long time. Mahalo and Aloha

Positive iluvorchids
Trinity, FL
(1 review)
August 24, 2012
My orchid arrived today.Very well packed exactly as described.This is the second time I have ordered from them and have not been disappointed.Responded to my questions promptly as well.Thanks for the beautiful plant.At 125.00 cost it was a bargain! Will be purchasing again.
Negative abbeycat
Fair Oaks, CA
(1 review)
July 23, 2012
On July 5th I purchased 5 orchids for my wifes birthday. I requested that they be delivered between the 18th and 20th of July. With no confirmation of my request a few days later I sent a direct email to confirm they would be sent as directed. A week later still no confirmation, I sent another email and two days later finally received confirmation. The 20th of July arrived as did the orchids. They were in ok shape, only one has buds. That same day, the 20th of July, I received an email from them that they were increasing my shipping costs another $22.00 and had already billed my credit card. Yes, I have filed with my CC company and they are taking care of it. I wanted you all to know about this event. Stay away from doing business with this group.
Company representative comment on July 24, 2012:
On Jul 24, 2012 12:36 PM, Aloha Orchid Nursery responded with:

You placed your order on July 5th. We sent you an email on July 8th stating your request can be fulfilled. How is it that lying on here will get you as a consumer anywhere? People in Hawaii are humble, and dignified. We do not lie or cheat! Reputable companies such as ours take pride in our work and do everything possible to keep our customers satisfied even if it means shipping on a requested day. All the emails you sent we responded, we never ignored you not once! As for the extra shipping cost, it is out of our control that there is a glich in the system, but professionally we informed you via email as all the customers that had been affected, and you complain? Yes your extra shipping fees will be refunded, but knowing a shipment from Hawaii to California is only going to cost $14? Seriously.

Negative Barbra1209
North Olmsted, OH
(2 reviews)
April 3, 2012
I ordered from here prior to reading all of the posts. I ordered on a Friday and according to their website they ship out on Monday - Wednesday, so I expected a email sometime on Thursday or Friday giving me, my tracking information. Got nothing, didn't think much of it and went back on the website and ordered something else. Then the following Monday comes and still no email. So I called several times and left voice messages every time I called. I just wanted my tracking number or if it wasn't sent yet to add the newest order to my previous one. Heard nothing, then I started reading all these posts and got scared. So I called to cancel my order since I still had heard nothing from them. I still did not hear from them, so I didn't know if my order was cancelled or not. So I emailed from this site and advised them I was going to their Attorney General if I did not get a respond. Believe it or not, I did get a response. They cancelled my order, but were waiting on Discover to send them some kind of paperwork to refund my money. WHAT!!!!!!!!! That is the first I have every heard of. Usually you get a refund from who you made your purchase with. So I responded back with what paperwork. Believe it or not, they are afraid of giving a double refund, but how could that be, if they refunded my money back right away. There would never be a double refund and if so then either Discover would have seen it or I would have, but then I might move as slow as they did in response time. After dealing with them over a refund and reading about disease or dying plants, no thank you. Don't plan on every giving this company my business.
Company representative comment on July 24, 2012:
On Jul 24, 2012 12:22 PM, Aloha Orchid Nursery responded with:

Our grower had been making preparations to your order while you were calling looking for a status of your shipment. The first call we received from you we were going to return but a few hours later you called to cancel your purchase. You did not even give us time to respond! If you had been patient as many of our repeat customers are you would have experienced the fast shipping service we provide. You then called again a third time and said you contacted your credit card company for a refund and that is exactly what they do and then the paperwork begins. There was no reason to refund you a second time since the credit card company refunds you first. We do not ship dying or diseased plants. We send out the very best orchids available and at very low prices!

Negative plantfreek
(5 reviews)
January 15, 2010
Posted on January 13, 2008, updated January 14, 2010
I doubt I'll be ordering again from this company. They have sent orchids with no tags, plants with two different tags (which turned out to be the one I didn't order); and plants that were considerably smaller than what I had ordered. They did not respond to my emails about these things. They also sent a plant that was sold as being in flower--which was not. When I contacted them (2-3 times) the response each time was that the plant was in bud--which it was not.
On January 15th, 2010, plantfreek added the following:

Well, despite my experiences described above, I ordered again a while back. In fact I unwisely ordered a number of plants to the tune of about $200. When I received and checked the plants carefully, I found that every single one had roots in terrible condition--looked like they hadn't been repotted in years, rotten potting medium, mostly (in a few cases almost all) dead roots. They had all been carelessly jammed into new pots and the pots filled in with crushed lava gravel.
Negative japalb
Elizaville
United States
(1 review)
September 25, 2009
I have ordered every Spring and Fall for the past 6 years or so, and have had a problem in the past as well where they gave me a $5.00 credit, and I stopped ordering from them, but I tried again, everyone deserves a second chance.
On May 1st, I Ordered Orchids, they were delivered and the condition of orchids was very poor, blooms dead or dying.
All my attemps to communicate with them via e mail telephone calls, photographs were never answered.
May 6th I mailed the orchids back to them.
May 29th We had a conference call with the bank myself and Alhoa, who agreed that I returned their orchids but that their policy is not to refund ever. ( read the fine print) ( do not use your debit card)
The bank asked Aloha that due to the fact that they now have the merchandise and my money $154.39, plus the $46.00 I paid to ship the orchids back, should not at least, the plants be replaced.
Aloha promised to replace the orchids and hung up their telephone in the middle of our conversations. ( rude)
I submitted it to the BBB who are very familiar with them.
To date, I have never received any replacement orchids, and no reply to my many e mail or telephone calls. The bank did withhold $20 which is the amount they saw fit to credit me for an order of $154.39,
BEWARE, Their customer service is non-existent, you buy it dead or alive, it is yours.
Positive kirakira
Mililani, HI
(1 review)
January 5, 2009
I have ordered from this company both from when they were in Waianae and now that they're in Pahoa, Big Island over 20 times with orders as large as 10 orchids. I have rarely been disappointed in their specimens. They ship quickly (although I do live in Hawaii) and only once did I have to contact them in which case they were courteous and fixed the problem immediately. If you want plants in bloom or not ,you should check the part of the web called Plants in Bloom before ordering them, you'll get them one way or the other. I have found from my own orchids that, while they may seem to have a specific bloom period, they have a mind of their own and will bloom according to your environmental conditions. One thing you should know about this nursery is that some things are grown there while others offered for sale are brought in from neighboring nurseries. Either way I am happy with their products and will continue to order from them.
Positive bob2741
Union, KY
(2 reviews)
December 9, 2008
I have purchased Orchids from Aloha for 7 years some were very large shipments some delivered in the middle of winter (10 degrees ) to cure the wintertime blues.
I have always recieved what I ordered with no problems They have always shipped me great plants I have only lost one and that was my fault. Actually on some plants I was a little shocked to see the size, and yes I had to repot,I enjoy doing that, it's called Orchid growing.
I had a few that were knocked loose in the pot and some were a little shaken up after traveling 3000 miles So was I when I flew back from Hawaii
Positive kealye
Albuquerque, NM
(1 review)
August 11, 2008
I have ordered twice (for a total of over one dozen plants) from Aloha and both times my orchids arrived quickly and in very good condition. I do nothing special to them, just water twice a week and keep out of direct sunlight. They have looked absolutely beautiful for months and the blooms are magnificent. I am a true novice when it comes to orchids. But I do know beautiful and these are definitely beautiful! I am more than happy with Aloha and would recommend them highly.
Positive gardenergonwild
(1 review)
June 22, 2008
Great company! I ordered the orchid of the month for 12 months for my mom as a gift and for myself. I also have ordered orchids for my office (twenty phals in bloom and perfect) and I have placed several orders throughout this past year.

ALL of the plants arrived on time, were well packed and were WITHOUT any disease. They have all continued to do well in my greenhouse and have repeatedly bloomed. My mother, who is not much of a gardener has been able to keep her plants healthy and beautiful in her house.

I also had the opportunity to visit the orchid house while I was in HI. It was beautiful and their staff was very friendly.

Orchids are not for everyone, they can be challenging at times. This is part of the fun and also the allure. Perhaps the other reviewers should remember this when they criticize this company from which I will continue to purchase healthy and beautiful orchids.
Negative St_Pete_FL
Saint Petersburg, FL
(1 review)
April 27, 2008
I ordered 12 orchids that were to be chosen by type so they would bloom throughout the year. After I placed my order I discovered this site. Had I seen all the negative reviews I never would have ordered from Aloha Orchid Nursery. So worried I was until the package came.

They shipped the orchids promptly and they arrived with good packing. I had no damage from shipping.

My immedate concern was that some of the plants were in bud, something that shouldn't have been based on the description that each plant would be different and bloom at different times throughout the year.

I knew as soon as I saw the plants that I would have to repot them immediately -- not one or two but all 12.

I began the the repoting task -- not good with new arrivals -- but that was the only way I felt I could give them any hope of surviving. In one case two plants were in one pot. It was obvious that the smaller plant, which was rootbound from being moved from a 1.5 inch container, ws put in the larger pot just before shipping. I can only assume that was done to make the plant look better.

I've been nursing the plants back to heath, if that's possible, and out of the 12, one lost its roots from disease about a week after the plants arrived and five are blooming now -- something that shouldn't be happening. if the plants were really hand-picked so they would bloom at different times. In fact I didn[t even expect buds on any more than perhaps one.

Most plants had brown spots on some leaves so I treated them and had to remove a few.

I don't know about all their plants but the ones I received had larva rocks as its mix. It took some doing to get that off the roots without damaging them even more but great care was taken.

So I don't know what to say to others. I would not order from the nursery again and that's sad. They did such a great job of getting them to me in a timely fasion.

It costs the same to shop healthy plants as it does diseased ones. Knowing this I wonder how bad the plants they have are. Perhaps all shippers need to treat orchids before they are sent to other U.S. states, similar to what is required when they come from other countries?

On that note I'd better stop before I get myself into trouble.

I hate to think what I would have done had I ordered one or two plants. I may have been very disappointed.

No one should use price as a justification for sending out poor plants. Worse yet, any disease could end up impacting healthy plants since we don't all have the space to isolate new plants from well extablished ones. In this case I made the space.

My suggestion: Don't order from this nursery unless you order many plants and don't mind loosing some of them. If you're awaiting the arrival of several plants have clean pots with proper potting mix ready. You may need it.

Again, I stress that they advise you not to repot frshly shipped plants but it's the only way I felt I might save some.

My best,

St. Pete, FL

P.S. Does anyone have a really good orchid outlet where one can buy two dozen nice plants with no problems? I'm open for suggestions.
Negative elucas101
San Antonio, TX
(1 review)
April 1, 2008
On March 5, 2008 I ordered a 24" potted plumeria from Aloha Orchid / a.k.a. Plumeria.info. On March 17 (some 3 day shipping!) I received a 12" plumeria packed in a soil-less mix which during shipping ripped the tiny underdeveloped roots right off. I immediately called and was told to email with pictures. I emailed pictures within an hour and then began the wait / run around. I waited a week and emailed again and called again, this time I was told they were busy but they would get to it and take care of it. Another week went by and I called and emailed again, this time I was told they were "really busy and the grower couldn't talk to me right now" and that I would receive a call or email within 2 days. You are never going to believe this - they never called or emailed! I know, hard to believe, right? Anyway, I waited another 6 days until I finally left them a nasty voicemail and just filed a complaint with the BBB. I have wasted enough of my time and money calling Hawaii and emailing, when obviously this is just a big joke to them. I wish I had read these reviews first because you can tell by the total nonsense responses by them they are full of crap. All of the people posting here having the same types of issues is just too much of a coincidence. They have a horrible rating with the BBB and have scammed plenty of people. I would attempt to dispute the charges on my card except after reading about their repeated charges when it's disputed and then blaming the bank I think I'll cut my losses so I'm not charged 3 times like the other unfortunate people here. Once was bad enough. Like other people stated here, they laugh at you on the phone and just brush you off and then never respond. They make empty promises IF you can even get them on the phone. They make it sound like they are willing to do everything to resolve the situation (especially by their pathetic comments on here - ..."you didn't even give us a chance...", etc.) but this is all lies. They will ignore you until you post public comments and then act like you're crazy and irrational. BEWARE!!!
On April 8th, 2008, elucas101 added the following:

Update: 4/1 - After leaving an angry voicemail letting them know I was going to submit a claim with the BBB they sent me an email saying they would refund me $15 due to the size discrepancy but never even addressed the fact that the roots were ripped off during shipping, which in essence made this a cutting not a rooted plant, and also the additional $15 I paid for shipping. I have wasted too much time with this and I will wait to see if I am refunded any money before responding to my BBB complaint. To be honest, if I can get this plant to root it would be a good cutting - it's just not at all what I paid for, then factor in the extraordinary hassles involved and it's a total headache.
Negative finethings
Black Mountain, NC
(1 review)
March 28, 2008
I ordered from this company via their website in February. The "Sharry Baby" was a surprise Valentine's gift for my horticulturist/orchid enthusiast whose favorite is this variety. The shipment arrived in a timely manner, the day before Valentine's, and was packed very carefully. Imagine our disappointment a full month later when the first sign of life turned out to be yellow and brown...yikes! I emailed Aloha Orchid and again emailed with photos of the pitiful, tiny blooms that are still itsy bitty and struggling to come forth and definitely are not those of a Sharry Baby. I have had no response from these people...how I wish that I had found your site before I ordered from them. Thanks for the opportunity to vent...
Positive scottfar
Sacramento, CA
(1 review)
December 27, 2007
I've ordered from http://www.alohaorchid.com at least six times and have been exceedingly happy every single time. I know there are several other websites with names SIMILAR to the above.. I just wonder if those of you who've ordered and had bad experiences have ordered from a similarly named website and confused it with this one.

I've ordered a total of over 70 plants from them.. and I've been happy with every single one. On my initial order I requested small phalenoepsis and had a few bud drops - but this is typical of ordering via the mail. All of the cats I've ordered have been LARGE, gorgeous and several were awarded. My only negative is that coming from Hawaii, the growing mediums are often not appropriate for dry California...

but my orders have ALWAYS promptly shipped, been VERY well packed and arrived on time (only one time it was delayed by a day but that was Fedex's fault.. they tried to deliver before my store opened.)

I'd give them a GLORIOUS review. I'm very happy and never receieved a diseased or bad plant. They often pack a variety of stages of bud developement so that you get lasting blooms.

Also - under the best of circumstances shipping orchids you can't guarantee that blooms will arrive or not drop off.. orchids are far from fragile, but they are succeptable to blast or bud drop if exposed to heat/cold or a change in humidity.

So for those of you wondering whether you should order... I say YES YOU SHOULD... contact me if you have any questions. Scott Farrell c/o Zanzibar Trading Co. (916) 443-5601 http://www.zanzibartribalart.com

Scott
Negative carlstraub
Malibu, CA
(12 reviews)
October 10, 2007
About 2 months ago I ordered 9 plants from Aloha on a Friday, in time to be shipped in the next week cycle. Checked website and no shipping info. Sent email on Wed, NO response. Called on Thur. reached Mahealani (sp?). She said "a large order like mine" would take longer for "the grower" to assemble and ship. According to their website they do 3000 orders/wk.

Now comes the fun.
The next week I spoke again with Mahealani, "Guarantee order will be shipped by Wed." "Grower" will send me an email with tracking #.
Come Wed night, Calif time called again. "ORDER WAS SHIPPED". No tracking info.
On Thur eve I received an email from UPS (brown). They were scheduled to pick up the order that eve--here is tracking #.
They did pick up late Thur. eve. and shipped to their facility in Ontario Ca. THERE IT SAT FOR THE NEXT THREE DAYS.
The package arrived late Monday.
One plant was so heavily infested with scale that I immediately tossed in trash bin. One was missing, One that had blooms-they were terminally wilted, one had mealy bugs (easy to clean). The others were really stressed. After attending to the seven remaining and isolating them outside the greenhouse I AGAIN called.
Mahealani was "shocked, schocked I tell you"-(-think Sidney Greenstreet in Casablanca) and what can she do to make it "right"
She ended up crediting my CC for two plants and sending a replacement for the missing. I still need to verify the credit was done.
I then checked with the BBB and saw their unsatisfactory rating.
My personal opinion is that they are just plant brokers, have nothing to do with growing, quality control, shipping etc.

Have ordered from about 10 sources in the past 3 months. All, except Aloha, were good, some better than others.

Additionally they did not answer ANY email questions until after the order arrived and I told Mahealani I was not paying and would ship them back on her nickel.
I tried the fax # and Phone number for the "parent Co. per the BBB--ALL disconnected.

Many good and helpful suppliers out there in Hawaii--but NOT these people.
Carl

On October 10th, 2007, carlstraub added the following:

Update. Checked with CC Co. my account was credited as agreed today 10/11/07.
Carl
On December 28th, 2007, carlstraub added the following:

Update.
My Credit Card Co. (bless there hearts) NOW TELL ME THEY HAVE PAID THE ENTIRE ORIGINAL AMOUT TO ALOHA..
The reason ? "Their merchant bank furnished information that they shipped the plants".
It appears Aloha waited for this to be "settled". THEN renigged on their deal.
My CC Co., MASTERCARD, says they "will reopen this inquiry" IF I request it again.
Will do but ????????
Carl
Positive maryburtoff
Fort Lauderdale, FL
(1 review)
October 8, 2007
I have ordered many times from Aloha Nursery and have received large robust orchids in perfect cultural condition.

In fact one plant, C. Caudebec was awarded recently for its unusually beautiful distribution of spots.

They have always sent me much more plant than I expected and certainly more than I have ever received from other orchid sellers.
Mary
Negative ttnn2k
San Francisco, CA
(1 review)
September 29, 2007
I'm the latest victim in this forum who was scammed by this business. I ordered the 4 blooming dendrobium orchids, and they shipped me 4 orchid plants with only a few tiny tiny buds. My first reaction was getting angry, but after I read the comments over here, I totally realized how malicious this business is. Their scam is well plotted, and their people have little regards to morality.

I've been in love with Hawaii and its spirit, and I feel so sad for those Hawaiian people at Aloha Orchid Nursery that turned themselves into malicious thieves. I'm sure they'll get back what they've been doing to innocent people with their deceiving way of living.
On October 4th, 2007, ttnn2k added the following:

Dear Aloha Orchid Nursery,

Why don't you post these "detailed and in-depth" explanation of the flower stages to your website and take off that beautifully "fully widely opening in blooming" (or whatever you call it) picture from your website, so customers know what they're ordering and that they'll get? The issue we're having here is with your false advertisement, don't you get it? "Blooming", "opening", "budding", "buffy buds", "tight budding", whatever, you're just trying to cover up after the fact. Is selling/buying orchids have to be this manipulating?

We didn't force you to give us the Special Deal. It's YOU who offered the product, and now blame us for buying it at cheap price? Does this make any sense? If the Special Sale implies that it's inferior quality plants, then state it clearly on the website. Please don't blame back the customers for buying "sales" products while the advertisement looks like it's the best product.

Before I asked for a refund, I asked Mahehalani for a replacment of the 3 plants and she was laughing on the phone. Returning the plants to get a refund? We paid to buy what's being advertised. We don't pay to receive something totally different, and then have to go through the trouble of packaging and returning them back.

ttnn2k
Company representative comment on October 3, 2007:

On Oct 2, 2007 11:43 PM, Aloha Orchid Nursery added:

Dear ttnn2k
We had received an order from you for our Septemper Special!, 4 Dendrobium Orchids with a special request for one green dendrobium.

We had shipped you our Septemper Special 4 Dendrobium orchid plants all in blooming season, 1 green dendrobium with douple spikes with a frew open flowers and lots of buds, the other 3 were staged flowering cycle, 1 plant with puffy buds to open within a week, and 2 plants with tighter spikes (small buds) to open in 1-2 weeks. This is purposely done to give you months of blooming plants for your enjoyment. All with Fedex 2 Day Air for only $50. What are more do you want?.

Did you know that the shipping cost for 6 lbs to CA is about $23, with $27 left for 4 blooming plants. It takes 18 months to grow these high quality plants, not to mention the overhead costs involved, fertilizing, care, labour and to sell plants at $6.50 each is a something most nursery will DARE nNOT DO- We loose money. But but we do these different SPECIALS every month, to show our appreciation of continued business from our 25,000+ customers that we serve. We do loose money on these specials, but majority of our customers buys several hundred dollars of plants at regular retail price that will make up for the loss. Please, do not call us malicious business.

We offer true value, but it's sad to see that a few people like yourself only wants feed of us. You buy these plants at huge discounted cheap special price and demand Full Refund, and keep the plans as well. Come on, is that Fair?.

Mahealani already told you to return our plants, and we will issue Full Refund, but you still demand Full Refund and to keep the plants. Please tell me where in the world can you do such thing. Why don't you come to Hawaii and help out at the nursery, farming is very hard work. Please appreciate the plants. Aloha to you. Talei- Grower@Aloha Orchid Nursery.

Negative RomanHans
Brooklyn, NY
(2 reviews)
September 20, 2007
Never, NEVER order from Aloha Orchid Nursery. The Better Business Bureau says "this company has an unsatisfactory record. . . . Company failed to respond to the BBB to resolve or address the complaint issues. . . . Unpursuable - The company cannot be located or is out of business."

Yet they're still selling stuff.

My sister sent me "4 Blooming Dendrobium Orchid Plants" for my birthday. When I received them, they weren't blooming, and in fact two appeared to be dying. I called and spoke to Mahehalani.

First she told me that there was absolutely no guarantee for orchid plants, even if they're already dying when they're mailed and further damaged by lousy packing.

I told her the plants clearly weren't "blooming," and she claimed "budding" was the same thing.

Realizing I was going nowhere fast, I pointed her to the "Tropical Flower Guarantee" on their website (http://www.alohaorchid.com/flower_guarantee.aspx) stating "We offer 100% unconditional guarantee on all of our tropical flowers." She claimed that this doesn't apply to orchids -- which are clearly tropical flowers -- and in fact ONLY applies to anthuriums, WHICH THEY NO LONGER SELL.

Apparently, then, the guarantee doesn't apply to ANYTHING they sell.

I emailed the sales department and they confirmed what Mahehalani said: that I was stuck with ugly, dying plants.

See photos at my website -- http://worldclassstupid.blogspot.com -- and decide for yourself if I've been defrauded. But please, please don't give these people your business.
On September 20th, 2007, RomanHans added the following:

Sorry -- here's the real URL for the photos:

http://worldclassstupid.blogspot.com/2007/09/mahehalani-is-f...
On October 3rd, 2007, RomanHans added the following:

Reply to Aloha Orchid Nursery comments:

> why not post an updated picture of the blooming plants

Updated picture? Oh, absolutely.

First let's remind people what you're selling on your website:

http://i236.photobucket.com/albums/ff294/romanhans/orchids_o...

And now here, 15 days after delivery, is what I have:

http://i236.photobucket.com/albums/ff294/romanhans/oct3_upda...

Please note that the buds on the far left plant are dying and ready to drop off. And the brown leaves with big black spots are apparently due to a fungus or an insect.

Happy birthday to me!
Company representative comment on October 3, 2007:

On Oct 2, 2007 11:56 PM, Aloha Orchid Nursery added:

Aloa Romani- Hans,
Please see my above postings for details about these special Sale.

The picture shows plants that are puffy buds and ready to open flower. The other are medium and tightrer flower buds. We do this purposely so that you get to enjoy the full blooming period, which usually lasts 6 weeks for dendrobium orchids. These 4 Blooming dendrobiums will bloom for the next 8 weeks easily and at $50, with delivery to New York City. This is a CRAZY deal. I'm sure you're enjoying these beautiful flowers right now, why not post an updated picture of the blooming plants instead of panicking first. Aloha to you - Talei Grower@Aloha Orchid Nursery.


On Oct 3, 2007 12:44 AM, Aloha Orchid Nursery added:

Note about the BBS,

There are ocassions that we get complains from BBS. We do try our best to resolve any issue reported to the BBS, howevery, we run a small business and can not alway offer Free plants and refund full purchase price.

It seems like that there are a very few professional complainers/ artists out there that order our plants and demands full refund after receiving the plants.

Our policy request that a picture of the plant has to be emailed to us for evaluation. There a lot of fradulent claims, and for legimate claims, we do offer Free replacements dependent on each case. Damage factors and who's responsible are also considered.

There are also times when we will refuse replacement because there is no issue-

For example, 1 - a customer may complain that the is no flower, we ship healthy plants but it does not have flower because it is not blooming season yet for the particular cultivar, when the season arrives, the plant will bloom. We do not force bloom.

2 - No open flower. This is a tough one, We have orchids in all flower stages, meaning open flower, partial open flower, puffy buds that will open in a few days, medium buds that will open in a week and tight spike with small buds that will open in a few weeks. Unless you specify the type of blooming stage, we will most likely ship tight buds as they ship better and are esier to wrap for shipping. If you want open flowers, please call and let us know. We normally sell open flowers to the local market as orchids with open flowers will easily get bruised if the box is mis handled. But this flower stage is available all year round.

Anyhow, I hope this helps explains the misunderstandings.
Do not hestitate to call us, telephone number is on every page of our website, it is 808-982-7880. Mahalo & Aloha ka kou. - Talei - Grower @ Aloha Orchid Nursery.

Positive carolyn_haack
Saint Petersburg, FL
(8 reviews)
July 9, 2007
I've ordered Blooming Orchids as gifts on several occasions and have always been pleased.

The orders always shipped promptly, they sent what I ordered, and the plants are all still healthy and thriving. Their prices were quite competitive as well.

I will definitely order from them again.
Negative Photosintothis
Troy, NY
(2 reviews)
March 13, 2007
I have tried to contact this company by E-mailing to this address: Sales@AlohaOrchids.Com which is listed at the Aloha Orchid Web Site, but the E-mail was returned. I don't want to spend more money making long distance telephone calls.

To Whom it May Concern,

I have contacted FedEx Express to follow up on the claim I filed. The agent I contacted couldn't find the claim so I have been issued a new claim. The numbers are10313706949 and 20313707006.

They will be contacting you.


On March 13th, 2007, Photosintothis added the following:

When I opened my two shipments, not only were the heat packs I ordered missing, but there were no invoices.

I had to contact my credit card company and FedEx to know what I had been charged for my orders and for shipping.

The first order was $70 plus $44.43 for shipping, and the second was $60.00 plus $44.43 for shipping.

You and FedEx can fight over who was responsible for the plants freezing.

On March 13th, 2007, Photosintothis added the following:

This is a follow up on the condition of the orchid plants.
I received these plants 4 days ago after being shipped from Hawaii with no heat packs. They had been in a FedEx truck in the freezing cold the whole day. The heat packs I ordered were missing.

The leaves are covered with black blotches, shriveling and falling off.

I regret to have to inform you that they are dead.

I would like to bury them now. If anyone read this, please say a prayer.

May they rest in peace.
On March 14th, 2007, Photosintothis added the following:

From: "sales" Subject: Re: Aloha Orchid Nursery Order Confirmation
Date: Wed 03/14/07 04:28 AM

Attachments
Name Type Save View
Message text/plain Save

Aloha,

We thank you for your recent email to us. We are very sorry for the missing heat packs. Refund for the heat packs will be issued to payment on file momentarily. For the varieties that have been received, they are 10 different orchid plants all different varieties, just as it is listed. The varieties are different from each other although categorized in the same
family, i.e. dendrobium, oncidium, phalaenopsis etc. Orchids for this particular listing is plants that are listed online and majority are unlisted.

The orchids are well established, not in bloom varieties. With proper care, it will bloom and continue growth.

Mahalo
Aloha Orchid Nursery

Response:

To Whom it May Concern,

You don't seem to understand what I am saying.

How can 2 orchids with the same exact labels be different?

Several of the plants I received were duplicates. These are two of them.

2 D - Nange

2 D - Emma White





On March 16th, 2007, Photosintothis added the following:

I have contacted my credit card company to dispute the charges.

I have taken the diseased plants to the Cornell Cooperative Extention to get verification that they are diseased.

I have filed a complaint with the Hawaii Better Business Bureau.
On March 16th, 2007, Photosintothis added the following:

Complaint ID#: 52003512Business Name: Da Little Coffee Shack, LLCThank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on March 15, 2007 and has been assigned case# 52003512in our files. Please make a note of this number for future reference.Your complaint has been applied to the following business:Da Little Coffee Shack, LLC87-404 Hakimo Road, #C Waianae, HI 96792The case has been reviewed and has now been forwarded to the business for their response. This business has until March 30, 2007 to respond to your complaint. You may contact our office after March 30, 2007 to check the status of your complaint. We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address: http://www.hawaii.bbb.org/complaint/view/52003512/c/lca77a.S... SaulsService RepresentativeBBB Complaint DepartmentKeeping the Aloha in Business
On March 21st, 2007, Photosintothis added the following:

I have a letter from the Cornell University Cooperative Extension of Rensselaer County Agriculture and Life Sciences Building.
The address is:
61 State Street, Troy, NY 12180-3497

Tel. 518-272-4210 Fax - 518-272-1648
Rensselaer@Cornell.Eduwww.ccc.Cornell.edu/Rensselaer

It reads:

This letter is in regard to the orchid plant samples which you brought to our diagnostic laboratory on March 16, 2007. The orchids are in the genera Dendrobium and Phalaenopsis. I understand from you that they were received from you via mail from a nursery very recently.I examined several orchid leaves which were exhibiting significant chlorosis (yellowing). These leaves also exhibited circular black spots, ranging from 1 to 10 mm in size. Several of the larger of these spots I examined more closely, using the microscope. This revealed the presence of numerous black, round structures within the larger spot. These appear to be fruiting bodies, probably of a fungal pathogen. Taken together, these signs and symptoms indicate that a biotic (living) pathogen is causing a disease problem on these plants, and that the problem in not being caused by an abiotic (non-living)cause.I also examined the roots of the plant samples and found them to have necrotic spots and sunken lesions.While we do not see many orchid samples in our lab, we are aware that they are suceptible to several significant fungal and bacterial pathogens. The signs and symptoms ar similar to many of the leafspot-type pathogens we see on deciduous trees, perennials, and turfgrass. We would have to send these samples to the diagnosis lab at Cornell University for further examination to determine the pathogen more precisely.I hope this information is helpful. Please contact me again if I can be of further assistance.

Sincerely,

David ChineryExtension Educator
On March 21st, 2007, Photosintothis added the following:

I have a letter from the Cornell University Cooperative Extension of Rensselaer County Agriculture and Life Sciences Building.
The address is:
61 State Street, Troy, NY 12180-3497

Tel. 518-272-4210 Fax - 518-272-1648
Rensselaer@Cornell.Eduwww.ccc.Cornell.edu/Rensselaer

It reads:

This letter is in regard to the orchid plant samples which you brought to our diagnostic laboratory on March 16, 2007. The orchids are in the genera Dendrobium and Phalaenopsis. I understand from you that they were received from you via mail from a nursery very recently.I examined several orchid leaves which were exhibiting significant chlorosis (yellowing). These leaves also exhibited circular black spots, ranging from 1 to 10 mm in size. Several of the larger of these spots I examined more closely, using the microscope. This revealed the presence of numerous black, round structures within the larger spot. These appear to be fruiting bodies, probably of a fungal pathogen. Taken together, these signs and symptoms indicate that a biotic (living) pathogen is causing a disease problem on these plants, and that the problem in not being caused by an abiotic (non-living)cause.I also examined the roots of the plant samples and found them to have necrotic spots and sunken lesions.While we do not see many orchid samples in our lab, we are aware that they are suceptible to several significant fungal and bacterial pathogens. The signs and symptoms ar similar to many of the leafspot-type pathogens we see on deciduous trees, perennials, and turfgrass. We would have to send these samples to the diagnosis lab at Cornell University for further examination to determine the pathogen more precisely.I hope this information is helpful. Please contact me again if I can be of further assistance.

Sincerely,

David Chinery
Extension Educator
On March 21st, 2007, Photosintothis added the following:

I received this E-mail from the Hawaii BBB March 20, 2007.
-------------------------------------------------------------------------------
Contact Name and Title: Talei Owner
Contact Phone: 808-982-7880
Contact Email: sales@alohaorchid.com
Customer had received 10 cattleya only and 10 mix variety not in bloom all mix variety in two different dated, 03/01/07 and 03/02/07.What was stated above plants being duplicated is not true. The listing is a mix, a mix of dendrobium, oncidium, cattleya, vanda etc. Names are all different varieties do fall under same categories. We explained this to her. We answered her questions before placing the order. We were specific on the phone in what is being received. Grower does not send duplicate plants in one single order. If any concerns arise with plant condition, customer needs to email photos.

My Answer:

(The consumer indicated he/she DID NOT accept the response from the business.)

AO-What was stated above plants being duplicated is not true.

RESPONSE: I am not a LIAR. What YOU have stated above about the plants "NOT BEING DUPLICATED" is not true. I HAVE THE LABELS TO PROVE IT.

AO-The listing is a mix, a mix of dendrobium, oncidium, cattleya, vanda etc.

RESPONSE: I didn't get a mixture of ALL of these. Several don't even have labels.

AO-Names are all different varieties do fall under same categories.

RESPONSE: Your statement doesn't make any sense.

AO-We explained this to her. We answered her questions before placing the order. We were specific on the phone in what is being received.

RESPONSE: There are thousands of different varieties of orchids. I think you could have sent me more varities then the few you did. The majority of them were dendrobiums and a few common varieties. None of them were anything to get excited about.

AO-Grower does not send duplicate plants in one single order.
RESPONSE: I think you need to have a talk with your grower. Not only does he send duplicates, his plants are diseased. I HAVE THE LABELS AND PROOF THAT THEY ARE.

AO-If any concerns arise with plant condition, customer needs to email photos.

RESPONSE: I had concerns as soon a I received the plants and saw that they were diseased. I was concerned that the disease would spread to the rest of my plants. I was concerned that the plants passed through Hawaii and California without being inspected.
I am not going to send YOU a picture - you would probably deny that the plants came from your nursery.

I have a letter from the Cornell University Cooperative Extension of Rensselaer County

Agriculture and Life Sciences Building
61 State Street, Troy, NY 12180-3497
Tel. 518-272-4210
Fax - 518-272-1648
Rensselaer@Cornell.Edu
http://www.ccc.Cornell.edu/Rensselaer

It reads:

This letter is in regard to the orchid plant samples which you brought to our diagnostic laboratory on March 16, 2007. The orchids are in the genera Dendrobium and Phalaenopsis. I understand from you that they were received from you via mail from a nursery very recently.I examined several orchid leaves which were exhibiting significant chlorosis (yellowing). These leaves also exhibited circular black spots, ranging from 1 to 10 mm in size. Several of the larger of these spots I examined more closely, using the microscope. This revealed the presence of numerous black, round structures within the larger spot. These appear to be fruiting bodies, probably of a fungal pathogen. Taken together, these signs and symptoms indicate that a biotic (living) pathogen is causing a disease problem on these plants, and that the problem in not being caused by an abiotic (non-living)cause.I also examined the roots of the plant samples and found them to have necrotic spots and sunken lesions.While we do not see many orchid samples in our lab, we are aware that they are suceptible to several significant fungal and bacterial pathogens. The signs and symptoms ar similar to many of the leafspot-type pathogens we see on deciduous trees, perennials, and turfgrass. We would have to send these samples to the diagnosis lab at Cornell University for further examination to determine the pathogen more precisely.I hope this information is helpful. Please contact me again if I can be of further assistance.

Sincerely,

David ChineryExtension Educator

If you would like to contact David Chinery his address, E-mail and telephone number are listed above.

YOU will have to pay for further testing. I am going to send a copy of this letter to my credit card company and post it on the internet.

Get the picture?
Company representative comment on April 5, 2007:

On Apr 5, 2007 12:47 PM, Aloha Orchid Nursery added:

The orchids you had received were ordered on two different occasions. Yes, it is a mix variety "not in bloom" which you did not want, but ordered them anyway because of the huge discount. We hoped you could have proven the plants were "diseased" in sending pictures to us. You declined. We will be issuing a full refund on the orchids received, hoping you comply with any online stores policy in the future. You clearly did not want to assist us, but we assisted you the entire time.

Positive DiamondD
Baton Rouge, LA (Zone 8b)
(9 reviews)
January 19, 2007
I just received my 5 new babies. Babies, oh no, they way exceeded my expectations! I had read the reviews and admit that I was somewhat concerned, but am I glad I decided to give them a shot. I did phone them because there was a concern of the arrival time [my being in town for the shipment] and they sent me the tracking information when they shipped. I had put in the comments about the shipping issue but wanted to call to confirm. They couldn't have been nicer. Am I placing another order? You bet cha.
Positive aldaflower
Freedom, ME
(1 review)
December 14, 2006
I do wedding flowers in Maine and have purchased from Aloha Orchids often, with unfailing success. Last Summer their white, Mauna Kea Snow phalenopsis, ordered with many spikes, produced a stunningly beautiful, Bridal bouquet. The amazingly elegant flowers of this very large phalenopsis appeared to gently flap their floral wings in space with every step that the bride took as she walked through a slight, foggy drizzle to the distant ceremonial site. The vision was most memorable.
I paid a bit more for these plants to get the in-bloom, multiple spikes.The plants were of a most exceptional quality. Aloha Orchid also provided me with many offerings of tiny green orchids- perfect in size for men's boutonnieres when arranged with a few long needles of white pine, our State "flower". Some of these green orchids were even fragrant.
Aloha Orchids made me very happy.
Negative bruddah2
Phoenix, AZ
(1 review)
November 14, 2006
On Friday, Nov 10, 2006 I had placed an order for flowers as a gift from my mom to her brother. Well, when I placed the order on the website, I had forgotten to fill in the area for a message on the gift card. By the way, this message area is very poorly described on the page. It says "special instructions." Does that sound like a place to enter your gift card message?

Anyway, I called the company to tell them that I wanted to add a message to go with the flowers. The guy on the phone told me to send them an email. I did. No reply. I sent another email to ask that they confirm receiving the first email. No reply. Well, I guess you know the rest. After the fifth email, I stopped.

I decided to give them a call. Maybe there was a misunderstanding. Some woman answered with a tone that sounded like I owed her money or something. After about 5 words came out of my mouth the line clicked off. She hung up on me. I called back. Guess what? I got the answering machine. Why leave a message. I know I won't get a reply.

Now, I'm worried about the flowers that they will send. It's too late now. They charged my card.

After this experience, I know that I will NEVER give my business to these people again. And, I will tell everyone I can about how I was treated. Their customer service is non-existent. So, you better not have a need to contact them for anything whatsover.

I had ordered orchids from these guys previously. The last batch, looked okay. They were from the "special sale" items, where you get 5 plants for a sale price. But, after examining, I found most of the roots dried, rotten, and black. Even if they look okay when they arrive, they will die within a short time.



Negative sugargarden
Daphne, AL
(4 reviews)
November 2, 2006
I am very unhappy with my experience with this company. I placed an order online for an orchid gift and recieved an orchid completely different than the one pictured and described on the website. The orchid that I ordered that was pictured (and described) was supposed to be a mericlone, compact growing, with "striking, sunset colors of a deepening sunset" and in a decorative container. The picture on the website of the orchid did look just like the description. The orchid that I recieved was not a mericlone, was not compact growing (39 inch spike with flowers only on the end) and was a pale washed out yellow color (nothing like the picture). It also was not in a decorative container as pictured on the site. It was in a plain basket. No attempt had been made on their part to contact me to ask if a substitution could be made. When I tried to call them (during their regular business hours), they did not answer the phone. I left a message on their answering machine and they never returned my call. I also sent them an email which now over 24 hours later (on a weekday), they still have not replied to. I have done business with many online orchid and plant vendors and this is the only company I have ever had any problem with. I am particularly disturbed by their total lack of customer service. I wish that I had investigated this company prior to ordering. On the Hawaii BBB online site, they are listed as having an "unsatisfactory report", so apparently I am not the only one who has had this experience.
Positive dichotomy
Wilmington, DE
(4 reviews)
October 27, 2006
I too am quite surprised to read the negative reviews. I have ordered from them six times since May 2006. Each time the plants arrived in perfect condition, very well packed, and completely free of insects and disease.

The only negative is that of a grab bag shipment of 20 dendrobiums, 3 had no name tags. All were in full bloom and have remained healthy and vigorous for months.

AO doesn't believe in answering emails and they don't have their database so you can get tracking information, but they do deliver high quality plants at a very reasonable price.
Positive ilexopaca
Sugar Grove, IL (Zone 5a)
(4 reviews)
September 27, 2006
Are these people ordering from the same company I am? I have ordered orchids from them many times. I have never received any plants of poor quality. I have always received large, healthy plants with bloom spikes even though I didn't pay the extra for a plant in bloom. I have always received timely e-mails from them and their delivery time and response have always been very quick. Good company to do business with. In fact I just placed another order today!
Negative akor
Cream Ridge, NJ
(1 review)
June 19, 2006
I ordered 3 of the "Plants in Bloom" as a trial run just to see how the plants really looked. I planned to order about 70 different blooming orchids for decoration at my wedding if they were nice. Thank goodness I checked before the wedding!!
When the plants arrived, I was shocked at the condition of the order. Only 2 of the 3 orchids I ordered were blooming and at that the blooms were of very small size. The third plant was not only NOT blooming, it was practically DEAD! The leaves were brown and yellow with mold growing on them and the roots of the white phalaenopsis orchid were a mass of brittle, brown dead twigs. Since the time these plants arrived only one is still living. I have other orchids that I have had for years, so I am not a novice with their care.
When I called the company immediately and told them the situation, they told me to take a digital picture and email it to them for their review. This was a month ago. While I have sent them numerous emails since that time asking what the status of this claim is I have yet to hear ANYTHING from them.

Their customer service is TERRIBLE and I doubt I will get my money back or any living replacements as I requested.

I've read other reviews and maybe they are good for some businesses, but I would NOT recommend them if you plan to use these " in bloom" plants for any special event where the plants need to look good; you are very likely be disappointed.
Positive davef11789
Sound Beach, NY
(4 reviews)
June 10, 2006
I've ordered 3 or 4 times in the past year. Plants are excellent, bursting with growth and excellently packed-if they're in flower, the flowers are alive and perfect. Highly recommended.
Positive xineann
Beaverton, OR
(11 reviews)
June 9, 2006
I am stunned to see the bad reviews of this company. I bought gift collections for my daughter, son-in-law, and French teacher from Aloha. They were oncidiums, dendrobiums, and cattleyas, respectively. They were delighted. My daughter knows orchids better than I so I deferred to her judgment and orders several dendrobiums. A few had the roots circling the pot and I'll repot when they're done blooming, if that ever happens. But several are sending out new spikes and I've seen no sign of mealy bugs. If I have to fault them for anything, it's that they didn't return my phone calls when I was stressing about delivery dates. But they made sure the gifts arrived on time, and I was charged correctly for them.

My recommendations are: SBOE for cyms and laelia anceps (ask for Perry or Wayne), CalOrchid for laelias (but they lag -- ask for Lauris), and Aloha for dendrobiums. Avoid ebay -- you'll have more fun tearing the money up in little pieces and throwing it to the wind...

Positive jstaydav
Schaller, IA
(1 review)
June 2, 2006
I have ordered a total of 36 orchids from AO, within the last 6 months. Of these, 14 were ordered by variety, 22 were part of various assortments.

Of the 36 plants, 2 arrived with a mealy bug problem. One died after being treated with approved chemicals, the other recovered (slowly). In addition, one other plant died, either from cold weather or crown rot. Either way, both plants were replaced (no charge, but with shipping) in my next order. Of the 14 varietal orchids, 3 were substituted. Among the 22 assorted (avg. price $6-7 each) at least half of them were severely potbound (ie, they were a lot bigger plants than I expected). I was advised all plants in these assortments were blooming-size, but none would be in bloom. 9 of the 22 were in bloom or bud, upon arrival.

This nursery may, or may not, suit the needs of collectors with Type-A/controlling personalities, but they are TERIFFIC if you own a retail greenhouse! The wholsele/assorted orchids are generally large, and bloom within 6 months. Some of them show enough color to be immediately resold. For the private gardener, wholesale orchids start in lots of 5, which is not unreasonable. In my experience, most of them will be large, mature plants that have bloomed many times. No, you can't pick your favorites, when you by them by the lot, but I've never received an orchid I couldn't resell.
Negative bacameron
Spring, TX (Zone 9b)
(1 review)
May 22, 2006
Approximately 6 months ago I purchased one of their "Blooming Plant Specials" to try them out. The plants arrived timely, in good condition, although somewhat smaller than advertised. Upon inspection of the plants I discovered one plant had a pretty serious infection of mealy bugs. I treated it (and the other two plants as a precaution) and was able to save it. I e-mailed AO to alert them to the problem, not even complaining, just making them aware, and never received a response. My conclusion is they did not care.
Company representative comment on May 23, 2006:

On May 23, 2006 2:07 PM, Aloha Orchid Nursery added:

We email everyone that emails negative or positive. We were not aware the plant we shipped you had mealy bugs. You could have called us and we would have been more than happy to assist you in the necessary actions to take.

Neutral DCUrbanGardener
Washington, DC (Zone 7a)
(15 reviews)
May 12, 2006
Altogether I have placed about 10 separate orders from Aloha Orchid over the past two years before I found Dave's Garden. Some of these orders were for myself, and some as gifts.

I couldn't speak for those receiving the gifts, but only for myself. Their plants have always been so-so, but I thought their cheaper prices reflected the quality. I have had good luck in improving the quality of those plants since then.

My last shipment, just before Thanksgiving last year was a joke. I had ordered 5 different species from them packaged as a special. I think it was the Orchid Collection #2. Three out of these 5 had root rot. Potting mix in all five containers were severly broken down and the orchids clearly needed to be repotted.

I knew the three orchids had root rot because of the visual evidence when I repotted the orchids. Within a week, I had to throw one of them out, because of the fungal infection that was so severe I couldn't do anything about it. It was too quick and I didn't want my other indoor orchids to be affected.

Specials is specials, but sending out diseased plants?

I sent them an angry email. One of the associates replied asking what the problem was. I emailed them digital pictures of those plants and the potting mix. I haven't heard anything back since. Various attempts in contacting them were fruitless.

I haven't purchased from them since.
On May 16th, 2006, DCUrbanGardener added the following:

One may also read the Better Business Bureau Reliability Report on this vendor on here:

http://www.hawaii.bbb.org/commonreport.html?compid=41000786



On June 2nd, 2006, DCUrbanGardener added the following:

I find it interesting that the company is now ready to send me replacements after numeral calls not answered, and an email with photo proof not answered. And this purchase was done in December of 2005. Five months have gone by. Have they been so busy that it took them 5 months to respond?
On June 29th, 2006, DCUrbanGardener changed the rating from negative to neutral and added the following:

I had to return to Aloha to place an order for a specific cultivar for a special occassion, since they are the only one who carries that plant. I noted my past disappointments with them in the comments box.

In the process, I discovered I had made a mistake with the order only after the order went through and my card charged. I did place another order, this time the correct one. Then I called, left a message, asking them to cancel the wrong order.

They called me back, saying the order had been cancelled. And we had a very honest conversation on the phone about what had transpired in the past, misunderstandings and miscommunications.

I am changing the ratings back to Neutral; pending future encounters.
Company representative comment on May 23, 2006:

On May 23, 2006 1:47 PM, Aloha Orchid Nursery added:

Please call us, we will be more than happy to send you replacements.

Neutral Yardstk
Glen Allen, VA
(1 review)
February 20, 2006
I ordered 2 orchids Monday, February 13th, 2006, with 1 heat pack, and paid for expedited 2-day shipping. As of Monday, February 20, 2006, I have received nothing. I called last week requesting tracking numbers and ship date for my order. They indicated that they couldn't find said order, however my bank confirmed the debit to Aloha Orchid in the amount of $54.13 on occurring Tuesday, February 14th. Thus far I have left 2 more messages and one e-mail. I have heard nothing from them regarding the shipment.
I realize this is early to complain, however I paid for expedited shipping and have nothing to show for the money I spent. I will update this when I have more information.

On February 20th, 2006, Yardstk changed the rating from negative to neutral and added the following:

Good news!!! I got a call back today, February 20th. My order has been found and will be shipped tomorrow. Hooray! They were very nice on the phone and apologized profusely. I should have them by the end of the week.
Negative OrchidOp
Providence, RI
(2 reviews)
January 31, 2006
Four orchids received. Not one of them the species ordered, but species half the price on their own website. Telephoning has no effect. Promises made are ignored. Order with a credit card and expect to challenge the charge. Bait-and-switch seems to be standard practice. Dishonest. Beware.
On April 14th, 2006, OrchidOp added the following:

WARNING: After not getting responses from AO, I disputed the charge with my credit card. Rather than answering the dispute, AO simply recharged the amount. So I disputed the second charge, and changed my credit card number. AO was still able to re-charge the amount, even though the credit card number was cancelled. Now I am on my third dispute of the same recharged order.
Be warned: Check your bills, since AO apparently does request multiple authorizations for each charge when you order. They seem to be preparing themselves for disputes. Nasty thing is that AO now has charged my account three times for the same order, rather than answering the dispute with me or the credit card company.
This could have been handled directly and quietly with AO, if they had only responded to my direct complaints by email, by phone, or even through this website mail exchange.

Simply put: Don't trust this company.
On May 25th, 2006, OrchidOp added the following:

On May 23, 2006 a company representative responded here. Why did they not respond to my emails directly, but only when they see my complaint in a public forum? Why is it that Aloha Orchid puts up a picture of an Orchid, if the one they send you is nothing like it (Not even the same color in two cases.)? Why is it that they would then send me Orchids that I could have ordered from their own website for less than half the price? Why is it that they say that they do not recharge a disputed charge, when the Credit Card company informs me that they resolved in my favor and that Aloha Orchid recharged for later date after the dispute was resolved? I am tired of this. I called and was told to email. I emailed twice and got no reply. I did all this before I ever considered this public forum. Why is it that other customers are have similar problems? Are we all lacking understanding? Are all our credit card companies wrong and Aloha Orchid is indeed not recharging, even when the card companies say they are? All I wanted was what I ordered and when it was to be shipped. Neither was what I got. No, Aloha Orchid, you are wrong.
Company representative comment on May 23, 2006:

On May 23, 2006 2:13 PM, Aloha Orchid Nursery added:

After reviewing your orders made with us, you had selected gift giving arrangements with a few varieties. Our gift giving selections are assorted plants that are shipped with the variety name. You clearly did not understand that you received free shipping fot the gift giving arrangements and a decorative basket. We do not recharge anyone but give responses to the card bank. If the transaction is in our favor payment is sent back to us. We do not want this forum to bring us bad water as we always try to come to a resolution with everyone.

Negative Mugsy10
Saint Petersburg, FL
(1 review)
January 22, 2006
Aloha Orchids is a disaster.
On 12/12/05, I placed my Christmas order for 10 vanda orchid mericlones. The total was $250, plus 3 day Fedex shipping. My order clearly stated "No Substiututions". Per their site, each item ordered was in stock.I anticipated receipt by 12/16 per their stated shipping guarantee. Beginning on 12/16 through to 12/27, I placed a number of calls (toll, no 800 offered) regarding the status of my order. Excuses ranged from its ready to go today, to we don't have all the stock. I was told the guarantee did not apply if stock was not available.
On 12/28, I was promised (by Mahealani) that my order would be shipped as incomplete, no back order and no substitutions. I was promised a credit for the plants unavailable and the shipping difference. I was promised a statement of the transaction.
On 1/2, the order was unpacked. It contained 10 plants all with name tags of those I ordered. However, despite their promise Aloha had substituted a number of plants for those ordered. Aloha had attempted to cover that fact by tagging the substitution plants with the names of those ordered. As 3 of the substitutions were in bloom, and bore no resemblance to the catalog picture the deception by Aloha Orchids was clear. The plants ordered were all mericlones. The blooming plants should be identical to the catalog picture. There was no statement and no credit for any of this, eventhough the substitutions were inferior and of a lower value.
Aloha refuses to accept or return my telephone calls or my emails. As only 1/3 of these plants have bloomed I have no way of telling the total extent of their deception.
I suspect that most, if not all, of these plants are crap.
I have appealed to my card company for a refund.
Ed
On February 13th, 2006, Mugsy10 added the following:

Here is another disgusting twist in this saga.
The merchant is given 30 days by the bank for an opportunity to resolve the buyer complaint, make a credit, dispute the claim, etc.. The thieves at Aloha stonewall the bank, and when they receive notice that the bank has issued a cardholder credit, Aloha immediately charges back agaist the buyers card. In one case they also charged 6% interest. The bank's reaction, refer them to the bank's compliance (with the card merchant agreement) division. Net result, the buyer takes it in the ear again, and Aloha makes another car payment.
Before your bank issues a credit advise them of the foregoing and ask that they issue the credit, cancel that account, open another and transfer the balances.
Several of us Aloha seniors are joining in a complaint to the Hawaiian Consumer Action Division in an effort to cause Aloha a little pain--who knows maybe even a citation.
Contact Ed for details: mugslachman@tampabay.rr.com
Company representative comment on May 23, 2006:

On May 23, 2006 2:25 PM, Aloha Orchid Nursery added:

At that time you continuously called us during our busiest times of the year. We had made every attempt to obtain the plants you have ordered understanding that we obtain plants from affiliate nurseries which states so on our website. We at the time could not obtain your plants in a timely manner, but was able to find an orchid source in Oahu that had your plants. Being the orchids are shipped to us in Hawaii, it takes a day or two. I was pleased to know that all your plants was available and we were able to fill your entire order.

Vanda orchids are known not to be true, especially in the first year blooming cycle. Vanda orchid flowers deepen in color over the years. The plants we post online are 25+ years old.

Please understand that we make every attempt to get your plants, and would enjoy your rave reviews. The plants at times are sold out and that will leaves us no choice but to refund you.

Please accept our sincere apologies.

Mahalo
Mahealani @ Aloha Orchid Nursery

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