I would like to welcome you to come to our site and look at our offerings. Our best sellers right now are the Leyland Cypress and the Thuja Green Giant. We are busy adding our other products right now so keep checking with us.
John Brooks Pounders (AnythingGreen.com)
I ordered 80 Green Thuja 1 gallon plants and an irrigation system for these new trees. It took three weeks to receive these plants. The 80 plants arrived and I was impressed with the quality of plants and the packaging. I put them in the ground and they are doing well. I have been watering them with a garden hose for 7 weeks now because my irrigation system (which I paid for in full) has still not shown up. They will not respond to my emails. Needless to say, it takes me about 2 hours to water all of these trees. I'm struggling getting my money back on the irrigations system because they won't respond to the Paypal complaint that I filed. So now I have to wait for the time to expire on them not responding before I can get my money back. All in all, this company sucks and there is no way I will ever purchase anything or recommend anyone to buy from them. It is absolutely ridiculous that they simply won't respond to a customer. I put some of the blame on myself because I read a few of these negative reviews before I purchased. I guess I was hoping that it wouldn't happen to me. Well it did.
Posted on March 29, 2016, updated April 5, 2016
I ordered 16-1gal Thuja Green Giant trees in May of 2015. The day I ordered online I realize I should have ordered 17. I called customer service and they said \"John\" would get back to me. I continued to call with the same response. I told them that I would like to get this amended prior to shipment so that I can keep the free shipping and not pay $20 shipping for a $13 tree. Well what do you know, the trees shipped without hearing from John. I posted a poor \"review\" on their website and within an hour John called. He made it right, sent out another tree and gave me free shipping. That additional tree came from Alabama and looks different than the other 16 I received out of ?? (can\'t remember but wasn\'t Alabama and my UPS tracking info doesn\'t say anything). Im hoping once they get bigger them will look the same but this one is greener and stockier than the other 16.
The trees showed up in 1gal pots but 75% of them had very small root balls and a lot of potting soil. They looked as if they were picked from smaller stock, up-potted, and sent out. They were the height they advertised (about 20-24) but they give a height range that overlaps with the smaller 3\" pot size too so this could have been a tree from a 3 pot and still met the height requirements. I questioned this height overlap before buying and was told: \"You\'ll receive a higher caliber plant the more you pay...that being said there\'s more to the plants than height. The root system is very important. This is why we only do height estimates and sell by the container size.\"). The root system is \"very important\" yet the 1gal pots have very little root system?!
I was so fed up from dealing with customer service before that I decided to plant them and move on. For a while the plants didn\'t look healthy but I was able to water them regularly and mulch them well and nurse them along. Well, except for 2...they died pretty soon after planting. I figured I would let them go through the winter in case any others died then contact support for a warranty.
Everything looks good coming out of winter so this week I contacted customer service and was told through email that \"We guarantee that you will receive your plants and they will be healthy...All claims must be made within 48 hours of receipt of plants.\" I have bought a lot of trees, bushes, plants, etc from many different places and have never heard of such a crap guarantee! First, 48hrs is way too soon to tell if a tree is dead or not. Second, I feel their website hides this \"guarantee\" and locates it in a section that is not easily found.
Back to the \"review\" I posted on their website. I think they deviously hide the poor reviews and only select the positive ones to post on their main page. That \"review\" that I posted has never showed up on their page and in fact, no \"review\" since May 2014 has been posted. They do link to the Dave\'s Garden page but just like their guarantee page I feel this link is hidden and should be on their main \"Customer Reviews\" section.
I wish that they would stop their devious practices of selling smaller trees in larger pots, replace my dead trees, and post my \"review\" and all other \"reviews\" on their website. On April 5th, 2016, sonofabish1 added the following:
John offered to send replacement trees but I respectfully declined. I would rather purchase my replacements (and one additional new tree) from a competitor.
In both his reply to my email and the reply to my comments above he did not once address my main concern (and others concern) with their trees not being true to the purchased size.Company representative comment on March 31, 2016: On Mar 31, 2016 1:03 PM, AnythingGreen.com responded with:
It does sound like you received plants from 2 of our separate locations. We always try to ship the biggest plants first but it sounds like you got a mix on that.
We're sorry that you did not enjoy working with us and we're working to improve our customer service process. A lot of this is going to involve switching to a mainly email based customer support as we cannot keep a knowledgable phone staff ready for support issues that can be helpful during the busy seasons. We've since fired the support company from last year as they just forwarded every request and were not very helpful.
Please post your review again, our website gets a lot of bot spam reviews!
I ordered 15 bushes from this website and the order was instantly confirmed by email. After 10 days of no further email, tracking info, or other update, I tried calling several times. The phone number goes straight to voicemail. I left at least one voicemail and never got a call back.
Then I tried emailing to ask about the status and a request an update. On day 14, I received an email back that the order was ready for shipping and was given UPS tracking info. I checked the UPS tracking info, and UPS said that a shipping ticket had been created but that the package had not yet been given to UPS. On day 16, it is the same status - UPS ticket has been created but item has not been delivered to UPS. It appears that the company is merely creating a UPS ticket to get tracking info to show artificial progress.
I have emailed again asking for further explanation and ETA. All I received back was a vague suggestion that many plants were destroyed this winter and the company is evaluating its plant inventory.
This is unacceptable to me. I have a major project underway with many other plants, new beds, mulch, etc. and I can't hold up on this project. I estimated 7-10 days for this item to arrive and timed the delivery of other products accordingly. Besides the hassle, this has cost me time and money in coordinating the other aspects of the project. Buyer beware. Company representative comment on March 31, 2016: On Mar 31, 2016 12:56 PM, AnythingGreen.com responded with:
We try our best to deliver top notch service but it sounds like your emails got lost or backed up in the mix. Please contact firstname.lastname@example.org again if you have not received a reply. Please check spam as well.
I purchased 30 trees from anythinggreen.com this Spring. They were much smaller than they were supposed to be, but I got over that. What I haven't gotten over is that starting in July, several of them started to turn brown and die off. I had been following all of the instructions that were sent with the trees. I contacted anythinggreen immediately to get some advice on how to save these trees. After calling every other day for weeks (and leaving multiple messages that were not returned), I finally got a brief response that said it was due to spraying fertilizer on the trees, which I never had. I have continued to call and email weekly since July and have not gotten a response. I will not do business with this company again and still feel I am entitled to a replacement of the trees that continue to die off. Terrible customer service! Company representative comment on November 2, 2015: On Nov 2, 2015 2:33 PM, AnythingGreen.com responded with:
Can you please contact email@example.com again we will fix this problem for you. Unfortunately mistakes can happen but we will do our best to fix this one. Please get in touch and reference this review and your order number.
Horrible costumer service and deceptive practices.
I ordered (9) 3 gal leyland cypress' and received (9) freshly re-potted 1 gal leyland cypress' in 3 gal pots. Which seemed to be trying to deceive me of what I was actually getting.
It took 2 voice messages and 3 emails before finally getting a response 2 weeks after leaving the first voice message asking for a picture. After sending the picture they responded by saying that the plants were bent over and that "they are clearly 3 gal plants".
Their website "clearly" states that 1 gal plants are 18"-30" tall and 3 gal plants are 30"-36" tall. Not one of the plants I received is over 26" even when pulling up the tallest part of the tree. Clearly putting them in the one gal size.
The root ball was even a dead give-a-way when removed from the pots. There was a clear root bound ball the shape of a 1 gal pot.
As mad as this made me, all I asked for was a partial refund of the 1 gal and 3 gal difference in price which is a mere $117. They have been non-responsive to this request.
Horrible, horrible company and I will never do business with again. $177 is not worth taking it to a legal level, but I will do my best to hopefully direct thousands of dollars in sales away from their company.Company representative comment on May 8, 2015: On May 8, 2015 11:06 AM, AnythingGreen.com responded with:
We do try to get to all Customer Support request as soon as possible but each year we have a heap of requests all at the same time (end of April). Thanks for your patience!
We ordered 12 Thuga Green Giant evergreens. The were delivered a little differently than expected, in boxes, so we were worried, but they appear to be doing well. They have been in the ground about a month. They were correct on the size they sent compared to the on line description. We did not want bare root trees, and although a couple came loose in their containers and basically were, they have done well and we are happy. I will order another dozen next year.
Posted on October 21, 2014, updated October 24, 2014
Posted on October 16, 2014, updated October 21, 2014
We ordered 25 Murray Cypresses. When ordering we had the option of choosing the shipping day. The trees were shipped on the day we chose and arrived 2 days later. All were in healthy condition. The soil was dry so I watered the munchkins right away. We ordered the 30\\\" - 5\\\' size trees and there was only 1 tree that was not the size we ordered. It was more like 24\\\", at best. It also happened to come from a different location and a different kind of box. I guess they ran out of the size we ordered or something. I forgive that, however, because the trees otherwise look healthy and the transaction was smooth and on time.On October 21st, 2014, lukasage changed the rating from positive to negative and added the following:
I was much too quick to write my initial review. Now I know why everything was so dry when the trees arrived; they are not planted in earth at all, but in some kind of loose mulch - looks like cocoa bark with small green pellets- that does not hold water and has the roots sit very loosely so that the trees topple over all the time. The tree roots have no hold in anything. I have never bought \"potted\" trees like this before. The ones I bought from other places over the years, had roots nicely embedded in a strong and firm medium. When planting these, however, they just fall over unless I shake all the mulch from around the roots and put new earth around them instead. Having to put the roots in proper earth first is not only time-consuming, but expensive since buying earth is nto cheap! The trees, however, were advertised as being in 3 gallon pots. They are actually more like bare root trees. Had I known that, I would never have gotten these! If I want these trees to have a chance of making it, I have to buy a lot of earth and redo the roots and hope for the best. I read that bare root plants are much more susceptible to not making it, which makes sense. A local chain retailer with a garden center is selling bigger leyland cypresses actually planted in earth for $10 less / tree!I didn\'t get those because firstly, I wanted Murray Cypresses, and second, I preferred to have my money go to a smaller type of business rather than another mega chain store. However, if I had known I was going to get these Murray Cypresses in this loose type of medium around the roots, I never would have spent the type pf money I did with anythinggreen.com. Also, the tallest any of the trees are is 33\". It is misleading to call them 30\" - 5\' when not even one of the trees are even 3 feet. Just say that they are between 30 and 35\" and be honest.
I wrote the company an e-mail 2 days ago regarding all this, no response. Resent it yesterday, no response. Called yesterday and left a message, no response. Customer service seems to be non-existent with this company. Wish I had heeded the warnings other reviewers wrote.
I am writing the Better Business Bureau next, posting on facebook, etc. and hope I can save others the aggravation and disappointment I am now dealing with. Absolutely not worth it and big mistake on my part of give this company a chance.On October 24th, 2014, lukasage changed the rating from negative to positive and added the following:
Company representative called and we spoke about the situation. He handled things fairly. Company representative comment on October 21, 2014: On Oct 21, 2014 2:01 PM, AnythingGreen.com responded with:
We\\\'re working to contact this customer and resolve this issue.
On Oct 21, 2014 2:16 PM, AnythingGreen.com added:
We have contacted this customer and working to resolve issue with them! We are closed on the weekend and had a 3 day weekend this week which is why there was a delay.
On Oct 21, 2014 4:35 PM, AnythingGreen.com added:
After speaking with the customer we were able to resolve this issue!
Ordered 35 Murray Cypress from them. I picked a ship date of October 6th, and they arrived 2 days later in perfect condition. The only downside was only a couple of trees were 1 foot tall, with none taller (order section claims you'll get 1-2' trees), but I was happy enough with their service and tree health that I planted them anyway and consider it an overall positive experience.
I loved doing business with this nursery, I ordered 8 Leyland Cypress and received one free! Thank you! The plants where in excellent condition, very healthy and they where packaged very well. I also like the way they put humor in everything. You cant go wrong ordering from them, I will be ordering more soon. Keep up the good work EverythingGreen!
Posted on May 13, 2014, updated May 15, 2014
I ordered 12- 3 Gallon trees in February for 14 April shipment. They arrived 9 May after having been delayed twice by Anything Green. I am not entirely happy so far. The listing for the trees says that the 3 gallon trees are a height of 32" - 5'. Unfortunately, it appears to be from root to tip, which is not advertised anywhere I could find. Secondly all my trees seem to be the ABSOLUTE minimum height or under.
They might as well take that 5' off of the listing, because I don't see that happening. So, I paid a decent chunk of money for what I thought were going to be a minimum of 3' above ground and instead got 12 tiny little trees, none over 2' above ground. Essentially I got 1 gallon trees in 3 gallon pots and paid the 3 gallon price which is absolutely what believe they did was took a 1 gallon plant and put them in a 3 gallon pot because the root ball was not even close to filling the pot. These trees better grow as fast as they listed or I will be ever more pissed than I am now. On May 15th, 2014, blackcav changed the rating from negative to positive and added the following:
I spoke with John at AnythingGreen following my review and he was very helpful in explaining the ruff winter they had, we had one also. They had an issue with the winter and a small oversight but their good customer service has made up for it. We were able to work out a very fair deal for them and myself. I didn't want something for nothing and I also didn't want to take advantage of them. I just wanted to get what I paid for or pay for want I got. My faith in them has been restored. Thank you John!Company representative comment on May 13, 2014: On May 13, 2014 10:45 PM, AnythingGreen.com responded with:
I ordered 4 Murray Leylands in March. They were promised to be between 3-5 feet in height. Last week i received them and to my disappointment they are all 18 inches in height. My first call was to Anything Green and I left voicemails for John. No return calls. I then called American Express and advised them of how this vendor sent me product other than what I ordered. I am also contesting the entire charge--enjoy the merchant chargeback!!!! Now over a week and still no call from Anything Green. I am going to put this out on Facebook and also Twitter. I do not want others to get treated the same way. Company representative comment on May 14, 2014: On May 14, 2014 8:57 PM, AnythingGreen.com responded with:
Did you leave a voicemail on the general AnythingGreen line or my direct line? We had a few bad picks on our Murray Cypress (3 Gallons) as has already been shown on here. We are working with our customers to rectify this problem. I don't have a good way of figuring out which customer is which on Garden Watchdog. Can you please e-mail to Help@AnythingGreen.com and we will contact you to fix this situation.
I purchased 101 (so I got the discount) of Thuja Green Giants in 3 inch pots and they came in nice and healthy. This was last spring. I only lost a handful and the one's this year look great as well! I just got some of their Fire Power Nandina's and they're looking great as well.
sambucka Burlington, MA (3 reviews) November 8, 2013
If you order in the fall and order only seedlings you'll be fine with this company. They do not package 1gal and 3gal plants correctly, which makes all the dirt spill out all over inside the package leaving the roots bare, thankfully I ordered in the fall and hopefully the roots are fine. Also, the plant heights advertised barely reach the lower number of the height range. Do not order hoping to get something in the middle range, it will only barely meet the minimum stated.
Ordered 15 3-ft thuja green giants and 5 green mountain boxwoods from Anything Green last fall. Shipping was prompt, however when the order came, 10 of the green giants were bent over really bad to get them to fit in the box. Unfortunately thujas are really springy, and without tying down each branch there was no way I could get them to straighten out. Eventually each of the 10 thujas that were bent over dried up and died. I think this was due to the stomata being exposed to the wind and sun every day. The 5 that weren't bent over are doing fine as well as the boxwoods.
I contacted Mr. Pounders (the owner) this spring and explained to him what happened. He stated he would replace the plants, however he didn't have any in the 3 foot size (which is understandable in spring). I'm fine with the 1 foot plants he sent as a replacement since they're perfectly upright, and will likely catch up to the 3 footers soon anyways.
Mr. Pounders does value his company and his customers. I wouldn't have any problem ordering from them again.
Posted on May 13, 2013, updated May 16, 2013
I am surprised I haven't seen more negative ratings based on the the absence of customer service/communication. I was charged on April 19th for nine 1-gal sized trees. On April 22nd I received notification of shipment with a UPS tracking number. After no delivery, I checked with UPS tracking and read that a shipping label had been created, but UPS had no record of any package leaving the Anything Green facility. On May 3rd, I sent my first request for a status update. The next week I left a voicemail and a direct message using their webpage. I have been checking my spam folder just in case - nothing. I hope this is just an anomaly, but it's not looking real good. On May 16th, 2013, rald changed the rating from negative to neutral and added the following:
The mistake was fixed - the trees arrived in good condition today. I will do business with company again, but I can only go up to a neutral review since they took longer to respond than they indicate on their web page. Part of the delay in their response may be due to the multiple ways to leave messages and how often each one is checked. Company representative comment on May 14, 2013: On May 13, 2013 8:41 PM, AnythingGreen.com responded with:
I am working on resolving this mistake for our customer as soon as possible. Unfortunately e-mails and voicemails do sometimes fall through the cracks and we whole-heartedly appologize.
On May 14, 2013 9:03 AM, AnythingGreen.com added:
This customers plants have been shipped. We made a mistake with their paper work.
Posted on May 14, 2013, updated May 14, 2013
I should have read these reviews before I ordered from Anythinggreen.com. I ordered 65 Murray Cypress trees which were going to be delivered in June 2013 and were supposed to be 1-2 feet tall. I am going to be moving into my new house in June so I did not want them in early May but they arrived despite the order stating June. They were supposed to be 1-2 feet tall and the tallest plant is 6 inches. Completely not what I wanted and my wife told me not to order them and this company was a scam based on the reviews. I read the reviews and thought maybe they experienced growing pains but they are still sending out wrong products and not returning any calls or emails. When the plants arrived they were in an old smashed egg box and dirt was spilled all over the place trees were not in the liners and it was just a big mess. They also were dry and not in good health at all. I called John 4 times and emailed him but there has been no response at this point. Whoever packed the trees placed a wet glossy magazine in the box I assume to keep the trees wet but as we all know glossy magazines aren't the best at absorbing water. Don't order from this place! Customer service stinks and they definitely don't do right by the customer or the plants!On May 14th, 2013, CPeer changed the rating from negative to positive and added the following:
John called me today and unfortunately he didn't have any plants that would meet my expectations at that price but he give me a complete refund on my order. Maybe next season I can try him out again and order earlier this time.Company representative comment on May 14, 2013: On May 14, 2013 9:03 AM, AnythingGreen.com responded with:
I have been out of town for the past 4 days and resolving this issue.
Posted on February 11, 2013, updated February 18, 2013
I had not seen any recent reviews of this company so I thought I'd share my experience over the past two weeks. I have to confess that googling reviews of anythinggreen led me to Dave's Garden and I made the mistake of ignoring the mixed reviews -- especially the number of negative-turned-positive stories. Unfortunately, I went ahead and ordered from them a couple of weeks ago and have only received 20 out of 202 plants. The website shows that the order has completed but UPS tracking shows that 2 of the 3 boxes are awaiting pickup. I've repeatedly tried contacting the company and keep getting their voicemail. I also sent emails and filled out the customer web form with no responses. I'm giving up as this just is not reasonable and I don't know how stressed the plants will be should they suddenly be "found". There is no warranty other than the plants are guaranteed to arrive alive. I've contacted my credit card company to dispute the charges for the remaining unfulfilled order. My advice would be to stay away!On February 18th, 2013, awishon changed the rating from negative to positive and added the following:
John (owner) contacted me very soon after having posted my review. He was very apologetic for my troubles. He provided a full refund even though I already had one of the boxes and left it up to me as to whether I'd be willing to try them out again (which I did). The packages arrived in good shape and all plants appear to be healthy. As best I can tell, they definitely have the best deal around for Thuja trees with their free shipping going on right now.Company representative comment on February 11, 2013: On Feb 11, 2013 11:05 AM, AnythingGreen.com responded with:
We're working on resolving this issue with the customer and finding the rest of the boxes as we did deliver 1 of 3 boxes.
It appears to be a mix up when packing the order with UPS. We do not operate on the weekends which is why there was a delay in resolving this issue.
I would be very wary about using this company. We ordered 55 thujas that were supposed to be between 2-3 and only 5 were 2, the rest were all between 10-14. A couple weeks later we noticed they updated their website and the sizes were 15-3, so they obviously knew their thujas were small and I bet others complained, but they didnt do anything about it. I wrote to them twice and never heard a word. Their packing was awful. Much of the dirt had fallen out and was all over the boxes leaving some of the roots exposed and we had to repack most of them. Six of ours died a month later, but they provide no warranty, so we bought from another place online. I can tell you the experience was completely different. All 6 of them were as advertised at 3 tall and they were shipped upright, each one had the pot wrapped in plastic held in place by two rubber bands and each had two tall sticks alongside the thuja to help keep them upright. These were slightly more expensive, but they are also fully warranted. They were more lush, deeper green, and fuller root systems. Buyer beware of anythinggreen.com.Company representative comment on October 7, 2012: On Oct 7, 2012 11:25 AM, AnythingGreen.com responded with:
We did have a small amount of smaller than normal Thujas go out by accident (new worker picked from a young batch) and we did our best to track down who received them and to make sure they were happy. I am unable to track down your communications with us from just your username. Can you e-mail me at firstname.lastname@example.org and reference this comment? I'm sure we can get this resolved!
Thanks for your patience and business,
Owner and Founder of AnythingGreen.com
My Wife and I live in a rural part of North Carolina where purchases at nursery/green houses often made us wonder of the plants were fed a gold/platinum food as price versus quality were out of balance in most cases.
Scouring the various blogs and web sites we hit upon this one, the few negatives had more to do with damages in shipping (UPS) versus quality of plants or customer service and amends made to rectify the complaints (all showed satisfactory final resolutions).
One has to realize that regardless how well something is packed by the nursery, to UPS, it is merely a box and being tossed, flipped, dropped, jammed and stuffed is going to happen en route (regardless of vendor or packing, a situation we are quite use to even with boxes that have up to 15 stamps/stickers that clearly scream out FRAGILE but obviously were neither heeded nor even read).
We were looking for quality of the plants and health as well as the "what if" should any arrive damaged or expire.
We ordered 30 Leland Cypress and had them in a matter of days; true to form one order of the box was crushed and the pots shattered under that spot where 2 of the small trees were virtually slice in half.
While obvious each plant had been carefully and even it appeared affectionately wrapped...it was equally obvious the box and its contents had experienced a pretty rough and tumble trip, with soil scattered throughout the shipping carton though the wrapping still had each small tree in its pot.
The trees were advertised as 12" and when measured from pot to top (industry standard and acceptable legal advertising) they were indeed 12", or from ground level to top, 9".
We called to advise them of the situation and were offered immediate replacements for the damaged trees or credit (refund) for those damaged. The office individual (sounded like a young man) was apologetic (even though I assured him it was obviously a matter of how handled during shipping), professional, sincere and polite, but more so, he was sympathetic to my call and it was obvious I was more than just a number or one of many orders.
We opted for the replacements, as we had carefully measured out what we needed and number to do a privacy fence of green in our backyard that abuts a highway.
He said they would go out the next business day (and they did) and he threw in an extra tree for our trouble.
My Wife and I did have to chuckle as these 3 arrived at 15" (still within the scope of, as advertised) and 12" from ground level to top.
All of the trees were lush, green and healthy; each was planted within 24 hours of arrival and thus far, unlike our usual experiences with other companies, none are starting to brown.
I would also point out that the tap roots were full; so often you get them hacked back in both larger and small plants.
30 plants for us was an investment and we had shopped around considerably before deciding on who would get our business; we definitely made the correct choice and as our landscaping ideas continue to grow, the very first place we are going to check is right here, and if we don't see them we are going to ask.
When it comes to planting, being 63+ it is something I only want to have to dig that many holes for..once.
Unless I get really good service and something that exceeds my expectations, I think it is a waste of time to do any experience comments for average companies with average products and the to be expected service prior to and after the sell.
So, yes this company has impressed me that much; "you really do spend less of your own green and get more green from them" absolute quality from plants to management...Would I recommend them??? Like I said, next plant purchase, as far as we are concern, they are sole source....yes, they and their products are that good.
sikmool Santa Maria, CA (1 review) February 1, 2012
I ordered 25 Fire Power Nandinas (2.5" pot) on 12/31/2011. The order was filled in on 1/2/2012 and the plants left Decatur, AL on 1/5/2012. I received the plants in the early morning of 1/11/2012 and planted them right away. I found the plants were in good shape even though they were on transit for considerable length of time. The soil in a couple of pots was rather dry but the plants were doing well after I planted them. I actually ordered seven more Fire Power Nandinas about 10 days ago and planted them yesterday. I am very satisfied with these orders. Thanks for the good job.
Bilgamesh Pilot Point, TX (1 review) December 20, 2011
Posted on December 19, 2011, updated December 20, 2011
Posted on December 19, 2011, updated December 19, 2011
I ordered some 70 trees in three separate orders. My first order arrived in regular cardboard boxes, with all the soil spilled out inside, and all trees with full root exposure. The owner assured me this was an exception, and I agreed to order another set. They arrived exactly like the first ones. He agreed to replace 6 trees that died right away due to the root exposure. I agreed to buy 12 additional trees to add to them, on the basis they would be handled better. I got the same result, with the exception that the final shipment came in waxed cartons. All were fully exposed roots and all soil spilled out. The owner is nice, and talks a good game, but ultimately their advertised painstaking shipping practices are outright false. FWIW, the trees in the first two shipments were very nice specimens, while the last were only marginal. I blame myself for not stopping after the first shipment.On December 19th, 2011, Bilgamesh added the following:
John did contact me as he stated in this message. However, he has told me after each bad shipment that he would personally see to it that the next shipment was given the proper care. I have ordered three times, and three times my trees showed up entirely bare-rooted with the soil dumped out into the shipping containers. These are the facts. I believe in second chances, and evidently in third chances. My goal here is to give a realistic expectation for what you will get. If you order trees from anythinggreen, they will arrive with dry roots and the soil dumped out. John will answer your emails, and he will promise to do better. If you believe in second and third chances, he will get more of your money, and you will still get bare-rooted plants. That is the honest truth, but I wish you better luck if you decide to order from him, and I continue to hope he will do something substantive about his shipping practices, rather than dissembling.On December 20th, 2011, Bilgamesh changed the rating from negative to positive and added the following:
While my experience with anythinggreen.com has been frustrating, I am changing my rating to positive, because John has offered me a refund for my last order. Although I am not entirely comfortable getting something for nothing, I accept John's gesture to make this right, in the spirit of satisfaction in which it is offered. It should be noted that prior to my posting here, John also made good on his promise of replacements for 6 trees from my first shipment, that died early from the drying out. I believe it is John's intention to be a reputable and reliable dealer, committed to satisfaction.Company representative comment on December 19, 2011: On Dec 19, 2011 11:16 AM, AnythingGreen.com responded with:
I'm really sorry you were not pleased this time around -- we have a reputation of doing right by our customers and will do so this time as well.
--I'll be in direct contact with this customer today.--
We're still standing by our trees, shipping methods, and how we advertise them. It is nearly impossible to guarantee that a plant won't lose soil during shipment so we do not guarantee this. These trees are tolerant to soil loss during shipment.
On Dec 19, 2011 10:10 PM, AnythingGreen.com added:
Just to update:
I've posted a refund for this customer's last order since they were not pleased.
Posted on April 13, 2010, updated July 24, 2011
Posted on April 8, 2010, updated April 13, 2010
Posted on April 7, 2010, updated April 8, 2010
Right now I am disappointed in AnythingGreen. I placed an order on March 27th for 34 Thuja Green Giant (1 Gal.Pot) .
Today is April 7th and I have not been contacted regarding my order. When you login to the website it just says Order Processing. (Its been like this since the day the order was placed).
I created a support ticket on their website requesting a status update on April 4th (3 days ago) and still no response.
I just finished leaving them a phone message (No live person available).
I am giving them 24 more hours before I give up hope and stop payment on my credit card. It is not acceptable to be un-responsive as an internet business. I work in IT (retail) and can tell you one of the 1st rules is to keep communication lines ope with your new customers. Especially since many new customers are taking a chance dealing with an internet vendor they never heard of before a google search. Right now, I am just disappointed so there is a neutral rating. Hopefully they will redeem themselves with a response shortly...
However, I am now concerned that even if the shipment arrives, if I have any problems will they be available for contact?
Cherry Hill, NJOn April 8th, 2010, Hobbs13 added the following:
Thanks so much for easing my nerves. Although I work in IT and have high confidence in Internet Retailers, I was very discouraged by the lack of contact/updates regarding my order. I was surprised by this based on the overwhelming positive reviews on Garden Watch Dog. I look forward to recieving my order and future business with you. On April 13th, 2010, Hobbs13 changed the rating from neutral to positive and added the following:
I received the 24 trees today as ordered. They look healthy!
Despite the 10 day gap in communication (From time order to my post here) I would recommend your business/site to others. My only suggestion is a bit more communication/updates after ordering. (Besides the automated order confirmation).
Good Luck and Thanks again.
I will try and post pics after they are in the ground...On July 24th, 2011, Hobbs13 added the following:
Its been a little over a year since I ordered and planted the trees from Anything Green. I am very happy with the growth rate during the first year. Some of my trees are 4-5 feet tall. Considering I bought 1-2ft saplings I am very pleased. Here's a pic that shows the trees against a 4 foot chain fence. Not the best angle, but you can see how full and big they are.
I apologize your difficulty in contacting my company. We have been slammed with orders this month and we are doing our best to make all of our customers happy. Our general policy is to ship orders within 2 weeks unless it is a preorder. When we aren't covered with orders the wait is typically much shorter- sometimes sameday!
Since our business is so seasonal, we do not keep staff on duty year round, and sometimes we are swamped with calls and orders. It's a great thing to be this busy but we know that we've slipped up here. Currently I'm the owner and the guy who answers the phones. :)
I have found your order and we are going to ship it tomorrow. This was the plan anyway but I've made sure we give yours extra attention.
In addition to this reply, I'll give you a call tomorrow.
WoW!! These trees were in Great shape!!!!..You guys do a fantastic job...Just got 101 Green Giants all were in great shape and still soaking wet!!. Wife and I was worried about ordering online and not being there to see the trees but all was good when we got them... Over all we give it a 10/10 we will do more business with them again....
First time ordering by mail, Anything Green had the best price. Ordered 30 Leyland Cypress, they arrived on time, green and healthy. Soil was still moist, so the newspaper and waxed boxes must hold the moisture in. Trees were at least the size stated if not bigger. I found the fertilizer he recommended with no problem at Lowes. This is my first project of this size so I will follow Johns instructions. Only problem has been communication with John. He has gotten back to me but it takes a little while. I would order from Anything Green again
We ordered 12 1.5-3 feet Thuja Giant Green. We actually needed more but we just tried a dozen to see how the plants will look like. It arrived before weekend and planted it right away. We were excited as this was our first online plant purchase but we kinda hesitated a little bit as the trees looked really small. The only good stuff is the trees looked healthy when they arrived.
We checked the website and the trees looked like the seedlings in 1 gallon pots. All 12 were 1.5 feet tall exactly but we expected to get at least 1 or 2 that are a little bigger and with more leaves. The plants we received looked more closer to the 1-2 feet Thuja GG in 2.5" almost similar to the photo on the website with few "leaves". We were expecting them to be a little fuller than what we received because if this was the case, we should have just bought the 1-2 feet in 2.5" Thuja GG for lesser price.
We ordered from a different store with same description and the plants were 1.5 feet tall but with more leaves or look fuller than the ones we got from Anythinggreen.com.
We are greatly disappointed. We hoped we would get a great experience with this company due to the great reviews we saw on this site but I guess this is a case where our experience is different from the rest of you. Company representative comment on March 23, 2011: On Mar 23, 2011 4:09 PM, AnythingGreen.com responded with:
I'm sorry you weren't happy with what you received and you may have received a bad pick. Our latest stock is looking very nice. Can you please send me an e-mail at Help@AnythingGreen.com so that we can get this straightened out?
Posted on May 26, 2010, updated June 7, 2010
My husband Corey ordered 50 Green Giant Thuja trees from Anything Green over the phone. The order was placed back in Feb 2010 so it was a pre-order. He was told these would ship 5/10 by John. We never received it and then looked on UPS site to see that it had never left the building. Only Billing info has been set up for that shipment. He called and emailed several times and did not get ANY responses back. He now has received a second UPS tracking #'s dated 5/24. Again, this one only shows that it was set up for shipping wtih UPS but never handed over. We still have not received any return call or return email. This is extrememely poor customer service. If you have a business, you need to be able to service your customer and provide information when it is being asked of you. We are not being unreasonable, only questioning off what we have been previously advised by John Pounder. I have coded this one neutral and will be happy to change it to positive IF we can get a response that is valid.On June 7th, 2010, harstvedt changed the rating from neutral to positive and added the following:
I am happy to say that after my conversation with John Pounder, we received the trees that week on Friday. I have to say that they were in perfect shape, very green and healthy looking. I would order again from anything green.
Company representative comment on May 26, 2010: On May 26, 2010 1:05 PM, AnythingGreen.com responded with:
I have gotten in touch with harstvedt and we have straightened the problem out. I have been out of town this week and calls get forwarded to me. Unfortunately my cell phone hasn't had a reliable signal. I'm going to change the greeting on our phone system reflecting that AnythingGreen support will be closed until after Memorial Day.
Harstvedt should expect there plants this Friday or Monday.
I ordered 6 Cryptomeria and 6 Leland Cypress trees. I bought the cheapest just in case. They were less than $3 each. I ordered on a Monday night and hoped that they would not ship until the following Monday, so that there was little chance that the plants would roast over a hot weekend in a UPS warehouse. That's exactly how they shipped, and I got them on Thursday afternoon [today]. The soil was still moist, the trees were bigger than expected and all were very well rooted. They were all very green. No yellow discoloration at all. This is better than I expected. These are very healthy plants.Obviously, if they die, it's nature's or my fault. I would definitely order from Anything Green again.
Ordered 100 Pacifica Blue Junipers in 2.5" pots. I was pleasantly surprised on the size and condition of the plants. They were larger than I had thought they would be and they were all in excellent condition.Company representative comment on April 7, 2010: On Apr 7, 2010 11:58 PM, AnythingGreen.com responded with:
The 20 trees arrived on time and alive.I went out and bought tree soil and lime per instructions.After planting the tress and watering them on a regular basis due to the heat in Texas,they all turned brown and died one by one.I'm out all my time , money , and effort on this project.I chose the Thuja green giants because they where supposed to be drought resistant and grow well in a variety of soils.Well they don't grow well in Texas.I would recommend you try somewhere else for your tress and don't buy them here!They were so root bound when I got them ,its no wonder they did not live. On October 1st, 2009, blroy60 changed the rating from negative to neutral and added the following:
Shortly after posting my first comment,I received a call from John.He talked to me and asked a few questions about what happened to my trees.I told him how I planted them and after a few minutes he told me that he would send me replacement trees for the ones that died.I have to admit that I was surprised at his actions and I'm pleased to say that he is a very dedicated man and that his willingness to help me is very much appreciated.I am pleased to say that I will buy from him again in the future! It might have been the very hot summer that killed my trees and no fault of Anything Green.Texas is known as a hot place and planting the trees in summer might have been my fault .We get plenty of sun and now might be a better time to plant them.We are in the fall months and the weather is better now and should give my trees a better chance to grow. Thanks John
I ordered 16 Thuja Green Giant trees, 2 to 3 foot high in 1 gallon pots. The order arrived in timely fashion on schedule,in 2 separate waxed boxes. They were very well packed & potted in 1 gallon containers. All were a very vibrant green and very much alive, and the cost was only $5.88 ea. plus shipping.
I had previously ordered the trees from 4 Seasons Nursery at $5.31 each and all they sent me were 6 inch seedlings. All had a white mold on them and only 3 of the 16 were actually alive. Stay away from 4 Seasons Nursery and stick with Anything Green if you are ordering Thuja Green Giants. They
ship excellent quality trees.
I ordered 60 Thuja Green Giants about a year ago. I had some concerns about whether they would arrive while I was on vacation so I called and sent emails and like some others report here, I recieved no response. However, I kept trying and one day I was able to get John on the phone. He told me that my trees were sent out the previous day. Sure enough, the next day I received my trees. They were great. They were larger than I expected. It was several days till I was able to get them planted but at this point, a year later, only 3 of them died. Although it was tough getting some response from John, I will order from him again. As long as you can deal with not being able to contact John, HE OFFERS EXCELLENT TREES AT AN EXCELLENT PRICE!!!!!!!!
I ordered 20 Thuja Green Giants. I was surprised how healthy and nice they looked. Nice and green ,nice healthy roots. I planted them today 1/17/09. I have a green thumb and if any of them die it wont be because anything I done wrong. I will write back here in a year to let you know how they done.
I was very pleased with the Green Giant Thuja that I ordered. The trees were very well packed and shipped quickly. The trees were even bigger than I expected and a great value for the price. I would buy from this company again.
I purchased 20 of the smallest thuja green giants. They all arrived in great condition and they seemed to be packed well and moist. I recently purchased another 20 since I was so pleased with the first batch and decided I needed more. These too came in great condition. Naturally I won't know how could they will do for a number of years and am hoping for the fast growth they claim to have.
volfan17 Piedmont, SC (1 review) September 12, 2008
This is my secound order from anything Green ,I bought some greengiants a few years ago and they arrived in great shape.And most recently I ordered creptmoria Excuse spelling and these plant arrived beatiful better then I expected I would order agin for them .Thanks
Larry From South Carolina
Great experience! Ordered Thuja Green Giants and they arrived moist and taller than I expected (I assumed they would be on the smaller end of the range). They were still moist after sitting outside in the heat for a couple days as I was away for sudden family death. Trees are healthy and packed well. Can't wait to get them planted & watch them grow. Hope to order more!
I had the same problem DonaldCrane had with customer to company communications. My total order was 160 trees. I am sure the company is very busy with filling orders but feel that they should staff someone to respond to customer inquires and / or changes to orders.
I used other resources to get the information needed.
The worst thing was that I wanted to delay delivery of my order by one week. I emailed twice and left 2 telephone messages aprox 10 day before my scheduled shipping date. No reply!
The trees showed up on the originally scheduled date. I was not ready for them! It was a very long night of hard prep work and planting. Seems like the tree quality is good.
So far so good. I ordered June 5th, 2008 within mintues of ordering I received email from the company. One was my receipt and one was a direct link to information on how to care for my leyland cypress and Hino Crimson Azaela's. I will further post when I receive my order. I am hopeful that it will be extremely positive. On June 12th, 2008, Sundie changed the rating from neutral to positive and added the following:
I ordered 100 Leyland, and 50 Azaela's on Thurs. John - the owner called me on Monday to let me know that he did not have enough of the Azalea's and offered to refund my money or replace them with something else. I choose Barberry Rosy Glow bushes as the replacement. My order arrived on Wednesday. They were packaged beautifully and still moist. They are awesome, actually bigger than I had expected. The leylands smell so fresh and wonderful. I told John that I am not ready to plant them all this weekend. He said as long as I water them I can plant them over the next few weeks. John expressed that they where very busy and that he had been on vacation. Between his website and the information he sends with the order, it is self explanatory as to how to plant and care for your order. John makes it clear if you order even as late as Sunday night your order is shipped on Monday, so order when you are ready, because he did exactly what he said he would do. I think if we wanted someone sitting by the phone we would not get such great trees and shrubs for the price we bought them for. I am VERY satisfied and will order again and highly recommend Anything Green.com I will email pictures & progress to John, he mentioned that he would like to start something on his website so that we could help each other. Happy planting! The hardest part of all of this was trying to find out how to post this message.
135 LCT Leyland Cypress Trees ordered - 4/28/08. Purchasers need to know that: 1) Trees arrived in good condition. 2) Trees arrived by date promised. 3) Although price was great - and trees arrived in good condition:- Purchasers WILL NOT HAVE THEIR QUESTIONS ANSWERED BY E-MAIL OR TELELPHONE! I followed instructions given by Anything Green.com. I tried to reach them by telephone and E-Mail. NO SUCCESS! I told them their recommended fertilizer was not available. I aked for another fertilizer recommendation. I asked them for watering instructions for the first 12 months. NO RESPONSE! So, BUYERS BEWARE! YOU ARE ON YOUR OWN! Don't count on any communication!Company representative comment on June 2, 2008: On Jun 2, 2008 12:27 PM, AnythingGreen.com added:
I just did a search through my email box and didn't find anything, but our spam filters have been known to weed out things. As for the telephone calls I have no excuse other than being out of town a lot this past month.
As far as the fertilizer goes look for something marked "azalea food" you can also get an evergreen fertilizer just make sure it is a slow release fertilizer.
I am glad to see that you were happy with your trees and would really appreciate it if you changed your review of us to Neutral or Positive since we have resolved your question :)
Thank you for your patience and business,
John Brooks Pounders
A++++++++ PEOPLE TO DEAL WITH ORDER WAS PLACED 05/23/08 LATE AFTERNOON WITH A HOLIDAY WEEKEND COMING UP.tHEY HAD LISTED THERE MIGHT BE A DELAY DUE TO HOLIDAY BUT I RECEIVED MY PLANTS 05/28/08.I OPENED BOX AND THEY ARE BEAUTIFUL.I SAW SOME NEGATIVE FEEDBACK ON HOW THEY SHIPPED BUT LOOKS GREAT TO ME.I AM GOING TO PLANT TREES TODAY,WILL REPOST SURVIVAL RATE.CHECK OUT MY NEGATIVE POST ON THUJAGARDENS THOSE PEOPLE ARE A PIECE OF WORK.STILL HAVEN'T RECEIVED REFUND AND I AM FIXING TO PLANT TREES FROM ANYTHING GREEN,AND FROM THE LOOKS OF IT THEY'LL BE FULL GROWN BEFORE I SEE MY REFUND.ANYTHING GREEN DID WHAT THEY SAID.AND IN TODAYS WORLD THATS GOOD WITH ME.