Patty57 Wake Forest, NC (Zone 7b) (12 reviews) February 28, 2014
Just got done dealing with Rare Find Nursery and, once again, am completely satisfied with their service and plants. Irv, who helped me over the phone, was very pleasant in our discussion. Shipped items very well and very healthy plants arrived.
Posted on June 4, 2013, updated June 16, 2013
Posted on May 25, 2013, updated June 4, 2013
Last fall I placed an order with Rare Find. The Hakonechloa macra 'Fubuki' I received was in bad condition. The planting medium in the container had a very hard crust on the surface over and around the crown of the plant. I soaked it in water for a while, planted, mulched and watered regularly. Plant did not survive. Waited until spring to see if it would come up but plant is dead. No response from Rare Find to my email. Would not recommend this nursery.On June 4th, 2013, ras2mom added the following:
Received email from RareFind right after I posted here. They offered a refund in lieu of replacement, because the plant I had ordered was no longer available. Said they would mail a check - instead I received a store credit marked "Expires 5/15" which was mailed 5/30/13. Not resolved.On June 16th, 2013, ras2mom changed the rating from negative to positive and added the following:
This week received promised refund so am changing rating to positive.
rebecca101 Madison, WI (Zone 5a) (25 reviews) May 30, 2013
I ordered a rhododendron cultivar that I was not able to find locally from them. It arrived in great condition and well-packed. They have a great selection of rhododendrons and azaleas.
sunshimmer Shamokin, PA (Zone 6b) (2 reviews) May 23, 2013
Posted on April 25, 2012, updated May 23, 2013
Posted on February 2, 2012, updated April 25, 2012
Posted on February 1, 2012, updated February 2, 2012
I bought a 'red rocket' crape myrtle 2ft tree from Rarefind Nursery a year and a half ago. The shipping was fast and the plant arrived in great shape and carefully packaged. It even had some blooms on it. I planted it immediately in full sun and watered very well. It did well. Winter came and all the leaves fell off like they should. Come spring and summer last year...nothing. Just a brown stick still sticking up. Then late last summer some sucker shoots started springing up. I sent them emails early last summer asking if something was wrong and what I should do. I even included pics. No response. I tried calling them twice and only received an answering machine which I left messages with my phone number for them to return my call. No response. I continued to send 3 more emails with pics asking them to help me follow up with this plant. To this day, still no response. While the plant was beautiful, I can't say the same for their customer service. I now have a tree in my yard that is now only brown sticks coming out of the ground and not sure if last years suckers are going to survive to this year or what to do with it. I wanted a nice big red tree, and I got 6 tiny 8" sticks coming out of the ground and a 2ft larger stick that may or may not be dead, and I still don't know what to do! Beautiful plants, terrible customer service.On February 2nd, 2012, sunshimmer changed the rating from negative to positive and added the following:
Ann called me today and told me she would send me a similar size and color replacement tree the 3rd week of April this year. I am happy with our agreement and she was very pleasant, courteous, and apologetic. Therefore, I am changing my rating from negative to positive since she is rectifying the situation. I will update when I receive the replacement as well as how healthy the tree is when it comes out of its dormancy. Thank you Ann.On April 25th, 2012, sunshimmer added the following:
Just an update. I received the replacement tree just as promised. It is much smaller than the original but seems to be doing well and is healthy with lots of healthy foliage for the size of the tree. I will be a return customer to Rarefind Nursery. On May 23rd, 2013, sunshimmer changed the rating from positive to negative and added the following:
Last year Ann sent me "dynamite" crape myrtle tree as a replacement for my "Red Rocket" crape myrtle because she no longer was carrying "red rocket" which I specifically wanted because it was supposed to be hardy to zone 6. I asked her about the hardiness of "dynamite" because I have read many places on the internet that it was hardy only to zone 7. She assured me that no, it was hardy to zone 6. I asked repeatedly if she was sure about this and she said yes. I received the "dynamite" crape myrtle, which was small but in good condition, and planted it immediately. It did very well until winter came. (I even protected it over the winter with leaf mulch and burlap) This year....dead. Again. I looked it up on the internet again..and sure enough, there's only two sites that say it's hardy to zone 6 and one of them is Rarefind's site. Everywhere else says it's only hardy to zone 7. So, here I am years later still with no tree. I give up. I have planted so many trees and bushes in the past and have not ever had this problem because I am very careful to plant in the right location and zone specific species. I will not be ordering from them again. Sorry Ann.
I found out about RareFind Nursery in the Home Section of the NY Times in an article this winter about growing Zone 6 hardy Camellias. I called them last month about buying some for a customer, and both Ron and Ira spent much time with me, explaining the differences between the winter and spring-blooming varieties, and the proper culture for these gorgeous plants in our area (lower Hudson Valley). They were patient and cheerful, and when the plants arrived, within a day of being shipped, they were obviously packed with great care and looked healthy, vigorous, and quite beautiful. They were still in bloom, many with buds, and my customer was delighted.
I will surely order from this wonderful nursery again. The plants are top quality, and their staff is, as well.
Posted on May 4, 2009, updated April 17, 2013
I purchased a Cornus 'Venus' dogwood from Rare Find Nursery this spring. Few places had this cultivar and it was one that I wanted to try out. The tree arrived last week, exactly when I requested it, and it was a very healthy specimen and every bit as large as promised. I would recommend Rare Find Nursery to anyone. On April 17th, 2013, BlackDogKurt added the following:
I've ordered from Rarefind Nursery several times in the past and I ordered some new trees and shrubs this spring (2013). As will all the previous orders from Rare Find, everything was delivered in good shape and right on schedule.
keet4tea Benton Harbor, MI (1 review) April 3, 2013
RareFind sent me Witch Hazels and a Mahonia japonica that are the BEST quality I have ever seen from any mail order nursery. The plants were large, well rooted and extremely vigorous. The packing was superb, no broken or damaged leaves or stems. Their communication with me was timely, professional and courteous. Clearly the people at RareFind love what they do - and it shows in the product I received. I will definitely re order from them in the future!
Based on my experience, I would say that Rarefind Nursery is much more than a mail order nursery.I visited the nursery in early spring, 2012, primarily for a Rarefind-hosted presentation on winter-hardy camellias that can be grown in the mid-Atlantic that was given by a camellia specialist from Longwood Gardens. Hospitality was very warm and very casual. It was a joy to be there. This was only one of several such presentations hosted by RareFind. Subsequent ones that I know of focused on rhododendrons and bog plants.
While visiting RareFind for the camellia presentation, I explored the extensive greenhouses and grounds with the goal of choosing rhododendrons for my drought-prone windy hilltop located in a part of Pennsylvania that has been experiencing increasingly hot Julys for the past several years. With these constraints in mind, Ron Rabideau shared his considerable rhododendron expertise with me, and helped me to choose four cultivars that could rise to the challenges of my site. So far his choices have proved quite worthy.
The grounds of RareFind Nursery are breathtaking in spring for a rhododendron fanatic. Under a canopy of pine trees are thousands of rhododendrons growing in the ground! RareFind is perhaps THE east coast mecca for purchasing rhododendron cultivars that are not generally available from garden centers.
RareFind, of course, offers much more than rhododendrons, but finding rhododendrons for my less-than-inviting site was the main focus of my visit, other than the camellia presentation. Visiting RareFind involved a 2 1/2 hour drive from my home, but the benefits were well worth the trip!
ArnetteH Saugerties, NY (Zone 6a) (1 review) January 18, 2013
My garden is filled with rhododendrons and azaleas from RareFind. This is a wonderful company and a pleasure to do business with. They pack beautifully and deliver healthy, generous-sized plants. . . . and they're friendly, too.
The Rarefind Nursery is one of the most amazing garden centers that we have found. In addition to some of the typical plants, Rarefind as a huge selection of plants, shrubs, trees that aren't available in any of our local nurseries. They even have a large variety of bog plants. Their plants/shrubs/trees are healthy and obviously grown with much attention and care. We have purchased many of their items over the years and never have lost one of them.
Visiting the nursery is a wonderful experience. The salespeople at Rarefind are also the same people who care for the plants; therefore, they can answer your questions with extensive knowledge concerning whatever plant about which you might inquire (yes, they are botanists). Someone will go with you to various of the greenhouses and/or fields to help you locate the specific species of plant for which you are looking.
We recommend that you visit this place or order their catalogue. Their prices are reasonable for these high-quality plants (no, you won't receive little half-alive plants).
I was thrilled to have this opportunity to write this review because we am so delighted with the Rarefind plants, shrubs, and trees that truly enhance our landscaping.
Barbara and Jim Curto
mdmarz Alexandria, LA (2 reviews) January 15, 2013
Excellent company. Have ordered many times with fast delivery and superior customer service. Was very sorry to hear Hank had passed away, he was a true plantsman and gentleman. They have not missed a beat with change of ownership. Will continue to populate my yard with their plants now and for many years to come. Highly recommended!
Rollandh Wilmington, NC (13 reviews) September 17, 2012
Posted on January 27, 2012, updated September 17, 2012
Posted on January 27, 2012, updated January 27, 2012
Posted on November 1, 2011, updated January 27, 2012
I am very pleased with Rarefind Nursery. I decided to use them because they had the tree I wanted (oxydendrum arboreum (sourwood) tree not terriblly easy to find), they were reasonably close (approx 600 miles) for quick ground delivery, had good ratings from customers here on Dave's Garden and had detailed service and product information on their website. I liked that they stated they send plants with the root mass still in the soil material (ie. not bareroot). I ordered the sourwood on their online form which was very easy to use. The default delivery date options allowed for sending on Mondays for intra-week arrival. I chose the next, coming Monday. I received an immediate email acknowledging my order with all the details, price, product and order number etc. A day later I received a voicemail saying they could send the tree sooner if I wished, but since I did not check my voicemail soon enough I merely called them back to reiterate that they could send it on the original date but I also took the opportunity to ask a number of questions about my purchase which they answered to my complete satisfaction. I specifically asked about the packaging and the size of the tree and the state of the roots, the responses were all in compliance with what was mentioned on the web site. I just needed assuarnces that I would be able to easily take the tree out of the box and be certain with what I would find inside it.
I received the package the Wed after the Monday departure and was easily able to extract the tree from the box without any undue damage to the tree. Somehow once I got the tree out of the box completely, I discovered the tree was in full fall colors. There were branches full of red leaves and the tree had a diameter of about 3+ feet. It was about 3 feet tall with a good amount of rootball in soil material. It's in the ground and still has the red leaves. I am very happy and will definitely order from Rarefind again. I think they have every bit the qualities of nurseries in the top 30 here. We'll have to wait and see. But I highly recommend them to those in the market for what they sell.On January 27th, 2012, Rollandh added the following:
Ordered a second time with Rarefind and was totally satisfied with the Carpinus Caroliniana (ironwood tree). The tree was substantial, about 3-4 feet and well-developed and healthy. It was packed securely yet easy to get out of the box. I like their selection of plants and their overall quality of service--for example, they waited a few days for the weather to improve before they sent it. The package arrived punctually in less than two days after being sent. I think that Rarefind has been a rare find for me, from now on I will give them first consideration for my exotic plant purchasing.On January 27th, 2012, Rollandh added the following:
Ordered a second time with Rarefind and was totally satisfied with the Carpinus Caroliniana (ironwood tree). The tree was substantial, about 3-4 feet and well-developed and healthy. It was packed securely yet easy to get out of the box. I like their selection of plants and their overall quality of service--for example, they waited a few days for the weather to improve before they sent it. The package arrived punctually in less than two days after being sent. I think that Rarefind has been a rare find for me, from now on I will give them first consideration for my exotic plant purchasing.On September 17th, 2012, Rollandh added the following:
Rarefind is my favorite mail-order nursery. Placed my third order from them and got a Viburnum prunifoium 'big pink' and a aronia arbutifoia chokeberry 'brilliant". As expected the plants were very well established, fully leafed with large root balls, well--packed and easy to unpack. I can't afford to give them all my business, but I keep coming back because I can rely on their quality. So when I want to introduce a special plant to my garden, I don't fool around and I see if Rarefind has it and I don't worry (too much) about what it costs and I know that I will have this plant thriving in my garden as soon as it arrives.
VA_GARDEN Hood, VA (Zone 7a) (16 reviews) September 1, 2012
Posted on March 2, 2012, updated September 1, 2012
I would love to give this company a positive, as I have ordered from them and received lovely plants. However, the fact that I can't use their Website is a major negative.
I spoke with them on the phone nearly two years ago when I first encountered the problem, and they told me that the reason that I can't access their site is because Hughesnet is my internet service provider. Two years is a long time to be aware of a problem and not fix it. I order from many other internet sites, so the problem is definitely with Rarefind's site, not Hughes.On September 1st, 2012, VA_GARDEN changed the rating from neutral to positive and added the following:
The problem with the Hughesnet connectivity has been fixed and my online order of healthy plants arrived within days of placing it. I was a bit dissappointed that many of the catalog items I lusted after were not available, but it was late in the year when I ordered. I am very happy with the plants I did receive, and they are settling in to my garden beautifully.
Posted on May 8, 2007, updated March 15, 2012
A spectacular catalog in print and even better online. Have ordered twice and received generous size plants, well packaged, each time. They are very friendly over the phone, and respond to e-mail questions as well.On March 15th, 2012, holly_grower added the following:
Still my all-time favorite mail-order nursery! Just ordered from them again and received two more generous-sized plants, packaged with great care. Their website is very informative, and their paper catalog contains even more items. This time I ordered over the phone, since the items I wanted weren't yet in the online catalog. The lady who took my order was obviously quite knowledgeable about plants and was very courteous.
fel Wynnewood, PA (Zone 7a) (3 reviews) March 10, 2012
I have made multiple purchases from Rarefind over the years, and have always been very satisfied. Last year I had my first plant lost from a Rarefind purchase -- a camellia I bought from them directly at their camellia seminar last spring died without ever showing any growth. I called them in June to explain the plant died. Rarefind gave me a full credit for the loss, which I used at their next plant sale to buy loads of bargain rhodies. This company is not for the bargain hunter (except sale days!), but it does have great quality control and customer service. It is rather amazing that with all the plants I have purchased from Rarefind (perhaps 20 or 30), only 1 has died.
greyandamy Pittsburgh, PA (8 reviews) February 13, 2012
Posted on February 10, 2012, updated February 13, 2012
I normally LOVE LOVE LOVE this place, and did order more recently though I'm hesitant (not getting reply to emails).
But I did purchase a GOWDY ornamental spruce, it had a ... mark, near it's base on the wood, like a wound that was healed mostly over. I didn't notify them, Within a month this "mark" started oozing slightly.
I researched, cut out dead wood with bonsai tools, applied Japanese antifungal cut paste. A week or so later, resin started developing on the plant and the wound looked worse. The plant was kept dry, well ventilated... the plant deteriorated and I lost it... it was purchased late December.
I did send them an email explaining in extreme detail what happened, not expecting a reply. I did so b/c I was bothered I lost a lot of money on a plant. I guess I should have reported what looked like a healed base wound immediately. It was very expensive. I'm a master gardener, not a novice with plants.
On February 13th, 2012, greyandamy changed the rating from neutral to positive and added the following:
I communicated a lot with...sorry, I'm forgeting names, I'll call him the very nice man at Rare Finds. He is the most pleasant, helpful, courteous person I could ever imagine- add enthusiastic. At first I'm sure I frustrated them to death with order changes, they were quick to respond. They answered questions about shipping/etc.
Regarding the spruce, I wasn't expecting this but they are sending me a gift certificate for when I next buy from them. Talk about quality service, I never even took a photo!!
Give them 5 plus stars. Words getting around about how good they are, I read it in gardening magazines and online sources. It's a place you kind of want to keep your secret but you won't be disapppointed.
Oh, plant size is much, much larger than you'll expect, roots are HEALTHY, untangled and white, packaging is superb (get some scissors,a knife, a water jug, a chair), and they give you almost a book of very useful info.
Frank1965 Shreveport, LA (23 reviews) January 28, 2012
Nice big healthy plants and excellent shipping. Many nice plants that you might not find everywhere. Customer sevice is superb. I do a lot of mail order and they are at the top of the list! I will be back!
vossner Richmond, TX (Zone 9a) (107 reviews) November 12, 2011
My first purchase from this seller was 100% satisfactory. Plants were great, prices were good, and shipping was professional and prompt. I will buy from Rarefind again.
Buying my first witch hazels from RareFindNursery was a great experience all around. I was trying to decide which ones to choose since they have an incredible selection. I spoke with several people there who were all so knowledgeable and emailed photos of various hamamelis flowers so I could decide. The witch hazels came quickly, were packed so well and they are beautiful plants. I am planning on buying from them again and would highly recommend this nursery as they are a pleasure to deal with.
Wow!!! Great packing of my tree! I had been searching for a replacement for an Appalachian Spring Dogwood. This species is resistant to the anthracnose disease that has decimated American dogwood populations. This 3-4 foot tree arrived less than a week after I ordered it. It looks perfectly healthy. I looked through the packaging, but not a single leaf was lost or damaged! (I usually do worse than this coming home from a local nursery.) There seems to be a nice root ball on this tree. Thank you Rare Find Nursery for stocking this hard to find variety of dogwood and making packing into a fine art!
I just received an order for an unusual magnolia, a hydrangea, and a varegated climbing hydrangea. All three look great- very large, well packed and in perfect condition. And delivered on the day agreed. Will definitely order from them again.
I recently ordered a Camillia-April Kiss which arrived in perfect condition, packaged with TLC. The shrub is very healthy and vigorous. I can't wait to see what it does over the summer.
I will definitely order from them again. Great quality, larger than expected.
This was my first order with Rare Find, and the rhododendron I received was gorgeous- buds, lots of new growth, flower color exactly as described, and super healthy. This was the best looking plant I've ever received via mail order. Shipping was on the day I requested and it only took 2 days to arrive. I highly recommend Rare Find and will order from them again.
Last week I ordered two bushes for my son’s garden. I called at 4pm and was distraught as I had not been able to locate the “wisely supreme” witch hazel anywhere. The lady that answered the telephone was wonderful. She was familiar
with exactly the shrubs I needed and the lady even told me that the wisely supreme, the one my son wanted the most, was such a beautiful bush. This made my day. I figured that my son wouldn’t get it by his birthday given it was only a
couple of days away. Imagine my surprise when the ladies said they would hurry and may be able to ship it out before 5pm.
They shipped it to my son, Raymond and by Friday afternoon he had planted it in his garden. Both shrubs arrived in perfect condition and on time. It is a pleasure doing business with a company whose employees seem to really care about the customers. YOUR employees are the
BEST!!! My thanks and accolades to these special ladies. Hazel has already sprouted leaves. My business will be returning to this nursery where the outstanding employees are a rare find too!
I ordered on line and picked up at the nursery. The people are very friendly, knowledgeable, and have a passion for what they do. The plants are healthy and the selection is broad. I wouldn't hesitate to purchase again from them. Rob W. Dayton, NJ
metalluk Saunderstown, RI (2 reviews) November 20, 2010
Rarefind Nursery is indeed a rare find! This year, I ordered a total of three dozen plants from them, mostly rhododendrons and azaleas, but also two enkianthus plants. They were able to fill every order completely. The plants were always beautiful and exceptionally well-packed and always arrived here in Rhode Island in either one (FedEx) or two days (UPS) from New Jersey. Their inventory of rhododendron and azalea hybrids is very extensive. Their website provides all the necessary information on each plant to facilitate choices well-matched to one's hardiness zone and site requirements. They even sent me a lovely Kaye Player rhododendron gratis! Wonderful folks!
Hsingfu Greensboro, NC (1 review) November 12, 2010
I purchased an amazing BETULA nigra 'Shiloh Splash' from Rare Find Nursery back in June and carefully tended it through one of the worst summers I can remember only to watch it slowly drop its foliage and eventually die. I finally, with encouragement from friends, wrote to Rare Finds and asked if they would consider a replacement. They promptly said yes. I do not know them personally but know people who does. Everyone says that they are great people who run a first rate company. This experience reinforces that notion and I hope everyone will help to support their effort during this difficult economic time.
dreamgreen Weaverville, NC (6 reviews) October 22, 2010
Buying plants from Rare Find is shear pleasure. I have ordered from them several times over a two year period and have never been disappointed. Well packed, healthy, good-sized plants with beautiful roots arrive in a timely manner. All have thrived in my garden. I have used mail order nurseries for three decades in both a professional and personal capacity and none out-shines Rare Find. Order with confidence!
I ordered 7 hydrangea that are difficult to find from RFN. They arrived today and I was impressed enough to become a member of Dave's Garden to give RFN a positive review. The DG reviews say the plants are large and RFN says their plants are large. Large can be subjective and I expected an acceptable size. The plants I received are big. They are very healthy. They were packed securely and shipped perfectly. I called RFN with a question earlier in the week. The person who answered the telephone was knowledgeable about the order and answered my questions courteously and expeditiously. I was looking for 2 particular plants and ordered 7 so the bill was considerably more than I had planned on. I am completely satisfied that I received my money's worth. I appreciate it. It was a good ending to the summer. I am looking forward to the next one when the plants bloom. Thanks!
dave12122 East Haddam, CT (69 reviews) September 3, 2010
After spending the large part of a day in traffic, I was allowed to stay an hour after closing! The staff was very nice, especially Ron Rabideau and gave me a personal tour of each greenhouse. I especially appreciated all the wonderful Rhododendron recommendations. There are so many new varieties one could not possibly know them all. Despite the hot summer the inventory looked great, especially the several amazing variegated plants (Clethra barbinervis, Caryopteris, Camellia, etc.)! The display gardens are vast and must be amazing in the Spring....I'll simply have to go back. I can't comment yet on the mail order aspect, but given the consummate professionalism exhibited elsewhere, I'm sure you can order from them online with confidence! This vendor is simply beyond words! I'm gushing! (but they are so worth it!)
enviroplanter North Wales, PA (Zone 5b) (15 reviews) August 24, 2010
Great company! Very prompt shipping, plants are well packed and good size. I will definitely order from them again.
I must say that the service, quality of plant material, packing and advice could not be any better. It was outstanding.
I was looking for a particular plant and just by chance came upon this company. I called and was told that it was available. I immediately bought it and it was delivered by UPS the next week. The plant was extremely high quality. It was much bigger than I expected. I buy many, many plants by mail order and RareFind Nursery has had the largest and most well developed plants with excellent root systems of any company. They fill a niche here in the United States for great selection. We are fortunate to have such a company to deal with. The staff is extremely knowledgeable and has advice for the customer at whatever level of understanding they may have, be it novice or expert (which I am both in different fields). I have bought 15 plants from them so far and will buy more from them in the future.
My plants arrived today in perfect condition and they were still damp! This was my second order from you. I can't tell you how impressed I am with your plants and packaging. They are so much larger then other mail order plants I have received in the past. Look forward to ordering more next year. Happy gardening.
Posted on April 12, 2010, updated July 17, 2010
Posted on April 12, 2010, updated April 12, 2010
I paid $35 incl shipping for a curly-leafed rhododendron. It arrived with half its leaves brown and crusty hard. The advice I found online was to simply cut off the dead leaves to prevent the spread of disease. I did, but the problem continued. I planted it in slightly acidic soil in a spot with half-day sun.
I tried emailing "support" at rarefind to ask if I should spray the ailing rhodi but they never responded. They had sent me several earlier emails trying to get me to pay for an on site seminar at their nursery.
Sick plant + no support = no recommendation.
Meanwhile I keep searching for info online but the little rhodi is rotting away. It may have arrived DOA for all I know, and I may have been trying to revive a dead plant all along.
I noticed there was one other gardener here who bought sick rhodis from them. They responded to protest the "unfairness" of his/her post, but from their response you can see that they didn't pay much attention to the complaint, because they seriously misquoted it in their response. On April 12th, 2010, nightshade777 changed the rating from negative to positive and added the following:
Hours after posting my initial negative review I was contacted by Rarefinds who assured me they stand by their plants. Taking them at their word I have switched my review to POSITIVE and will update as the issue is or isn't resolved.On July 17th, 2010, nightshade777 added the following:
Rarefind did indeed send a healthy replacement plant. It is a vigorous grower that has easily doubled in size in just a few months. They made me a happy camper and I would heartily recommend them.
Eric_OH Columbus, OH (Zone 6a) (55 reviews) June 9, 2010
Rarefind Nursery did the most important things well - sending me large healthy plants (I ordered several different kinds of lilacs) that were packed with care.
It was an adventure getting to that point, though. Their website indicated the plants would be going out on a Monday. Thursday with the shipment not having arrived (and some concern because I hadn't gotten an e-mail acknowledging the order) I contacted them and was informed that it should go out the next day (I requested it instead be sent the following Monday to avoid it sitting in a warehouse somewhere over the weekend). A week later, no plants. This time when I called, I was told the order wasn't close to being completed, and that while they were hunting up the plants in their greenhouses it appeared that one or more plants were not in stock. Ultimately (after I sent an e-mail requesting that they ship what they had available the following Monday or otherwise cancel the order) they did send everything I'd requested.
The bottom line is that I'd consider ordering from them again, but probably not during the busy spring season.
Posted on May 17, 2010, updated May 17, 2010
Posted on May 19, 2007, updated May 17, 2010
I placed an order for a dove tree just two weeks ago and it already arrived yesterday. Larger than described in catalog and packing was excellent. This was a pleasant experience.On May 17th, 2010, pbk changed the rating from positive to negative and added the following:
My original order was definitely positive. However this most recent order has been definitely negative. I received three pitcher plants that were so carelessly packaged, that upon opening, the plants had tumbled around out of their pots, roots exposed and "pitchers' smashed. I emailed the company that day (one week ago) and have never received even an automatic acknowledgment. These were expensive plants to have been so poorly packaged.On May 17th, 2010, pbk changed the rating from negative to positive and added the following:
Changed rating back to positive as situation is resolved.Company representative comment on May 17, 2010: On May 17, 2010 10:42 AM, Rarefind Nursery (Rare Find Nursery) responded with:
Very sorry about not getting back to you sooner. It has been very difficult to keep up with the flood of emails in the past few weeks. Not to say we aren't trying. It's at the point where it almost takes one person all day to get through them and we are a small business. Please try to phone us in the future, we normally are able to answer the phone personally most of the time and we have an answering machine for those we miss which we check daily. We normally do tape over the tops of the pots on perennials and other small plants, we will look into this to see what happened. We usually get compliments on our packing. The plants should be fine, we will certainly stand behind them if not. We would replace the Tarnok now, but we are now sold out. We do have seedlings of the species if you would like that instead?
I ordered bamboo from them (rare find nursery) on April 17th I emailed them about two weeks later (May 4th) to ask when my order would ship. Two days later I still did not have a reply, so I emailed them again. They finally answered me saying they did not have all of the bamboo that I ordered and could not ship for another week. I replied that same day asking them to cancel my order and that I would get the bamboo somewhere else. Then I bought the bamboo on eBay. Today (a week after I told them to cancel my order) I get a notice from UPS that they have shipped the bamboo. I tried calling to resolve this but can’t get anyone on the phone. I’m very upset as I don’t need, nor can I afford all this bamboo. This company does not check their emails and has poor communication with their customers. Company representative comment on May 18, 2010: On May 18, 2010 4:40 PM, Rarefind Nursery (Rare Find Nursery) responded with:
We’re very sorry for missing your e-mail about canceling your order. We received the plants you returned today the 18th and your credit card has been credited. We’ve looked over our trail of correspondence and this is what I have: We received your order with a requested ship date the week of Monday, April 26th. At that time, we had only 7 of the 10 ordered in stock and since we were expecting to get more in soon we decided to delay the shipment until we had all 10. On May 4th, you emailed us asking about the status of your order which we did not see right away. We try very hard to answer e-mails daily, but at this time of year it can be difficult. Two days later, on the 6th, you rightly emailed again and we tried to telephone you several times but the line was busy so we sent an e-mail the following day, the 7th. The following day, the 8th, you emailed us to cancel the order. You said you tried to phone us but got voice mail. We usually are able to answer the phone personally on our 3 lines, but occasionally not, thus we have an answering machine. You didn’t leave a message. We check those every day. We didn’t see that email to cancel so the order went out on the 12th. We tried to telephone you several times today the 18th to speak to you personally, but your line was busy. Again, we apologize for your inconvenience.
Rare Find is an oustanding nursery with great service and well worth a trip if you are in driving distance of Jackson NJ.
One quick story, we made mulitple purchases on-site one day and left a shrub by accident behind. I called and they packaged it and shipped it at no charge. Their packaging by the way is exceptional. We have become annual customers and this is a great nursery for specialty and unique perennials and accent plants.
audreymarmot Annapolis United States (Zone 7a) (6 reviews) March 4, 2010
I ordered a dozen deciduous azaleas a year ago and then more shrubs last fall, when they went on discount. All were a good size, some were huge, and all in great shape, and packed beautifully. I especially appreciated the help over the phone from Hank and Ann, each of whom patiently held my hand and helped me pick the most fragrant varieties available in each category.
I also like that you can purchase a gift card for yourself in the winter and get a good size discount for your purchases using that gift card in the spring. I just used mine to place another large order.
This company is expensive, but it's worth it for the wide selection (particularly of deciduous azaleas) and large size plants.