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| A&A Cycads Mailing Address:
11801 Stagg Street
North Hollywood, California 91605 (United States) Phone: (818) 759-0600
Fax: (818) 759-0700
» E-Mail them
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| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |
 Positive | 1 | 1 | 1 |
 Neutral | 0 | 0 | 0 |
 Negative | 0 | 0 | 0 |
| This company specializes in:Other helpful information: |
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| Company Comment, posted on August 1, 2006: |
Our goal is to offer well-grown, healthy and rare cycads to you, while at the same time increasing the worldwide population these endangered plants through artificial propagation and other legal means. We do this by importing legally from overseas sources, propagating in the USA, and selling these plants to you at favorable prices.
Even if you're not looking to buy cycads, please take a moment to visit our site, to learn more about these special plants, which have survived the ice ages, comets hitting the earth and rampaging dinosaurs. Learn why we believe people should grow and nurture the remaining cycads on the planet.
Ultimately, we will have achieved a measure of success, if in the coming years:
1. There will be ample seed-grown plants of all sizes available to home gardeners at reasonable prices.
2. Gardeners and landscapers will nurture and care for cycads knowing they are beautiful endangered relics from prehistory.
3. Wild cycad populations will become intriguing places to visit, examine and study, not places to harvest.
Thanks for taking your time to read this.
Maurice Levin
The Jurassic Garden at A&A Cycads
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | ahc050
Walnut Creek, CA
(1 review)
May 28, 2013 | Posted on April 25, 2013, updated May 28, 2013
Ordered succulents online from A&A Cycads. Website stated most orders in California filled by the following week. My credit card was immediately charged. No response from company despite multiple emails and telephone calls. Now nearly a month later, no plants and no responses from company.
On May 28th, 2013, ahc050 changed the rating from negative to positive and added the following:
An update. Maurice Levin, the owner of A&A Cycads personally contacted me after learning of the delay. He was gracious and courteous. He apologized for the delay and explained about the backlog from the recent move. I have since received the plants (over 160 of them!), and after receiving them, I understood the longer turn around time. Each plant was individually perfectly wrapped and carefully placed in Fed Ex boxes (11 total, weighing almost 500 lbs) full of peanuts. Every plant, from the little echeverias to the giant tree aloe, made it unscathed. Maurice also emailed me with individual care instructions. He is an encyclopedia of knowledge!
I am extremely happy with my plants and the personal customer service AND the care taken in shipping. It was worth the wait. So pleased in fact, that I have shopped at A&A Cycad again. This time for a pair of unusual Aloe dichotoma x Aloe ramosissima.
Company representative comment on April 26, 2013:
On Apr 26, 2013 7:53 AM, A&A Cycads responded with:Since this is an anonymous posting, I can't address the specifics. However, we have held a "moving sale" with all products discounted by 75%. This resulted in a large influx of orders, which combined with our move of over 20,000 plants, caused a delay in shipping.
Every customer was notified by email that there would be a 2-3 week delay in shipping over 250 orders we received (in time frame we usually receive 40-50), and we have done our best to answer all calls and emails.
An anonymous posting like this is unfortunate, because I can't address this specific situuation but we are doing our best to fill all orders, despite having moved to a site that has no electricity (which we had been promised).
Please bear with us and "ahc" if you would please contact me directly, I will personally address your problem.
Sincerely,
Maurice Levin, Owner
Jurassic Garden--A&A Cycads |
| Negative | Tremayne
Melbourne
Australia
(1 review)
December 3, 2011 | I ordered a book 13 months ago from A&A cycads. The last response I received regarding this was in June, despite sending emails regarding this issue. $140 down the drain..
Company representative comment on December 3, 2011:
On Dec 3, 2011 8:41 AM, A&A Cycads responded with:I apologize for missing your email, Tremayne. Please contact me directly at maurice@cycads.com or info@cycads.com and we will be happy to refund or ship your book. Since this was a pre-order we had advised customers upon purchase there would be a delay. Nevertheless, if we made a mistake, I'll do what I can to correct this. Maurice |
| Positive | jpolk34
Hattiesburg, MS (Zone 8a)
(10 reviews)
December 20, 2007 | I have had nothing but wonderful experiences when dealing with A&A Cycads. They have to be the most helpful of any mailorder nursery I have ever purchased from and no matter how relentless I am with the questions about a particular cycad they always answer all my emails and/or phone questions I may ask and send me pics of the plant to boot! I live in south Mississippi (8b) where it occassionally gets below freezing, therefore, I have to make sure a particular cycad is cold hardy before I make a purchase. Maurice has been more than helpful when it comes to suggesting many wonderful cycads for my zone 8 climate. I've ordered a Encephalartos Lehmanii and a large Macrozamia Moorei from them and was more than pleased with the size, health and packaging they arrived in (helps that I was shown a pic of the plant before I bought it). Both plants are doing great and putting out new leaves on a steady basis. I would not hesitate for a minute to order from them again, in fact I'm going to their website after I finish this review. Thank you Maurice, Ameni, Karista and everyone at A&A cycads for you untiring help and service! |
| Positive | Cretaceous
El Sobrante, CA (Zone 9b)
(32 reviews)
March 20, 2007 | I recently purchased four wonderful cycad specimens (Cycas taitungensis, Dioon edule, Encephalartos altensteinii, and Macrozamia communis) from A&A Cycads. The plants were great value for these rare cold-hardy cycads, and Maurice is very knowledgeable, friendly, and helpful !
On May 11th, 2007, Cretaceous added the following:
I recently ordered two cycad seedlings (Bowenia serrulata and Ceratozamia hildae) from AA Cycads. The plants arrived in great shape, and with detailed instructions on how to pot them. Excellent value for these hard to find species. I will definitely order again.
On July 14th, 2007, Cretaceous added the following:
Today I received my third order of cycads from A&A Cycads (Stangeria eriopus and Encephalartos horridus).
Again, I am pleased with the order. The plants arrived promptly and in great shape !
On August 3rd, 2008, Cretaceous added the following:
My wife just purchased a Cycas thouarsii for my birthday from A&A Cycads. The plant arrived today in excellent condition. A very nice specimen for the price. Thanks Maurice ! |
| Positive | palmbob
Tarzana, CA (Zone 9b)
(17 reviews)
August 2, 2006 | This is an excellent place for buying cycads- not only does Maurice have an excellent selection of plants, but his prices are reasonable, and he really seems to care about both the plants and the people. I have never ordered a plant to be mailed as i live pretty close to this nursery (lucky me) and it is a terrible tempation. If you like cycads and are ever in the Los Angeles area, you really have to make this a stop before you buy cycads anywhere else (though there are other good places for these plants... but not with this selection AND these prices... at least not in Los Angeles County). |
| Positive | Bugz06
Tulare, CA
(3 reviews)
January 27, 2006 | I've purchased both seeds and plants, and the quality is undeniable. Maurice and his staff also provide excellent customer service and I'm sure I'll be buying from them again! |
| Positive | JustinIngram
Fairfield, CA
(1 review)
July 27, 2005 | I ordered 3 seedlings of rare Encephalartos this Winter (Dec. 04) from A&A Cycads. They arrived at my door surprisingly within days, and in beautiful condition. As of now (July 05), they have all put up 2-3 new leaves. Excellent service and quality. These are very rare plants we're talking about here, but ordering was almost as simple and automatic as ordering pizza! |
| Positive | balvenie
Marysville, WA (Zone 7a)
(8 reviews)
February 2, 2005 | Last year I ordered several seeds from them and had a terrible time with the postal money order being late,lost or something.All conversations with the staff were great,they were very helpful and in spite of the payment snafu,which probably wasn't their fault,I'd buy from them again.The selection and quality was exceptional. |
| Positive | SDCA
San Diego, CA
(20 reviews)
July 12, 2004 | I found about A & A Cycads from gardenwatchdog.com, but there were no reviews so I was a bit concerned. I wrote Maurice an email telling him I wanted to "feel out" his company before I went ahead and made an order. Not 10 minutes later, I get a phone call at work from Maurice answering my questions. This is a first class operation folks. Customer service is amazing. Trust me, I've tried to annoy Maurice with all my questions (and there have been a lot), and it just hasn't happened. His cycad selection is the best I have found yet on the internet and his prices are competitive. Maurice is the treasurer of the international cycad society and he has a lot at stake in his business so he can't afford but to have satisfied customers. I am certainly one of them. Don't be fooled by the lone review (apparently there's a lot more on yahoo's rating page but I didn't look them up) This is a top notch business that's been around for a long time. If you like cycads, especially rare ones, you should at least give A & A a chance before you spend money somewhere else. |
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