This past spring I had received a plant that I didn't order and contacted customer service. They replaced it with the one I ordered x 2!
No questions asked! I look forward to ordering every year from The Tasteful Garden. I wouldn't buy my tomatoes anywhere els. Thanks for the great customer service and quality plants!
sueherrick Banner, IL (Zone 5a) (3 reviews) June 3, 2013
Very nice tomato plants. This was my first order with Tasteful Garden and I am completely happy with the experience.
Nice size tomato plants, largest I have ever gotten via mail order service. Also you don't have to purchase more than one kind to be able to get the tomato you want.
They have a nice big selection of tomatoes. Several different kinds.
I would not hesitate to buy from Tasteful Garden again.
Customer service is excellent - just got my Rutgers tomato starts and they look healthy --- I had some shipping delays and the first batch came many days after FedEx had promised and were bone dry and wilting --- Called Connie and she immediately sent out more starts via UPS and they arrive in 3 days and I am one happy camper--- The good thing for those of us in California is that they do the necessary pest inspections to be allowed to come into our state.
idealpeggy Lexington, KY (Zone 6b) (1 review) May 15, 2013
This is my first experience ordering vegetable seedlings by mail order. They had some varieties I couldn't find seed for anywhere, and really wanted to try. It turned out to be a very pleasant and rewarding undertaking. This company allows you to choose your shipment date (how cool is that-?) and allows you to order whatever quantity you wish, rather than having a minimum order of like twelve at other places.
My plants all arrived in beautiful shape-they take great pains with packing. They were all well developed and healthy and came with many instructions and tips. I started not to even read the instructions, as I'm a fairly experienced gardener, but I actually learned a few things!-also cool!
Best thing of all, they all have already produced "fruit"-actually tomatoes and peppers-even though our weather has been frightful, and all but one are still hardening-off.
I would highly recommend ordering from this company. I know I sure will again!
Wonderful experience. Plants arrived on time and beautifully packaged. Not a leaf out of place. Great size on all of the plants. This was my first order from them and based on this experience am headed back to order more!
KJWThack East Lansdowne, PA (1 review) April 17, 2013
I received my first ever order from Tasteful Garden today. I ordered 8 tomato plants, and they are the largest most beautiful tomato plants I have ever gotten! I usually shop at a few local nurseries for my tomato plants, but this year I wanted a greater variety of heirlooms so I went online instead. The plants were very well packaged and they are in perfect health. I will definitely order my tomatoes from them next year, and I am thinking about getting some more different veggie plants from them this year too. Highly recommend!
NicoleC Madison, AL (Zone 7b) (3 reviews) March 12, 2013
Initially I was displeased with the company because they charged my credit card months before the item was going to ship. When I complained, they refunded my card and set the order aside, then charged my card when it actually shipped. While I disagree with their policy, they certainly did what they could to please me.
My asparagus crowns arrived today and are large, plump and healthy, and were worth the wait.
wpuccio North Valley Stream, NY (1 review) December 17, 2012
I ordered a few items from the Tasteful Garden for my mother for Christmas to be delivered in April this year. I obviously did not have the plants to give her so I asked if there was anyway that I could get a card or something to show my mom. I figured that this could help to explain that she would be getting some heirloom tomato plants for her garden this spring. She loves to garden, it's quite a source of pride for her, and I really think that she will love getting some new varieties.
So after I filled out the feedback form on the Tasteful Garden website a woman named Connie emailed me and asked for a few more details to see if she could help. After a few very pleasant emails back and forth Connie created a beautiful card for me to give to my mom on Christmas. She even came in and emailed me on Sunday!! So due to Connie's kindness and overall positive experience you have earned a lifelong customer. I look forward to ordering more items from the Tasteful Garden and keep up the good work, especially you Connie!!
I'm in love with this site, The Tasteful Garden - sending it to my sister today! As hot as it has been this year, I've been trying to find strawberry plants early, so I took the chance, regardless, that it might be too hot to ship successfully so soon, but because these strawberry plants disappear so fast, I took the chance - the plants arrived by regular shipping, and they are just beautiful! I couldn't be more surprised or pleased-will order more fall plants in a couple weeks!
Sheryl Ryals-StorchCompany representative comment on September 12, 2012: On Sep 12, 2012 8:07 AM, The Tasteful Garden responded with:
Thank you Sheryl! Better order fall vegetables soon, we are selling out very quickly...
All I can say is "Wow!!" This was the 1st order I placed with The Tasteful Garden and the plants completely exceeded my expectations. Great packaging and some of the most hardy plants I have seen!! I ordered 1 tomato plant, 1 Stevia plant, and 2 Sweet Pickle Pepper plants (this was the ONLY placed I could find these). Extremely large & healthy plants!! I will definitely be ordering from this company again.
rissole Atlanta, GA (3 reviews) September 19, 2011
Posted on September 19, 2011, updated September 19, 2011
Posted on September 17, 2011, updated September 19, 2011
I ordered several plants from the Tasteful Garden in the past few months. Two of them were blueberry plants. It's been a hot summer, but the Tifblue plant made it through. However, the Climax did not, even though I watered it regularly. I ordered some potted herbs as well. The lemon verbena looks great. The thyme looked great for over a month, but then about 90% of it suddenly dried up and died. I don't know what happened. I watered it regularly, but tried not to overwater. It's still in the original container, and gets a good bit of sun too. I think it may still survive, but I'm not entirely sure. I did order a raspberry plant as well, and it's doing fine.
I'm disappointed that I had to order another blueberry plant from another company to replace the Climax that died. I'm disappointed about my thyme too, but maybe there's hope. Anyway, I don't know whether I will order from this company again or not. I understand why a small business wouldn't want to guarantee their plants, but as a consumer, I generally prefer to order from larger companies who do.On September 18th, 2011, rissole added the following:
I just wanted to add to what I wrote. The plants did arrive in good condition. As far as guaranteeing that the plants will survive, a company cannot guarantee that per se, but some companies will replace plants that don't survive within a year of the order. My blueberry plant started to die about 4 weeks after it arrived. I did not contact the Tasteful Garden about this, because nowhere did I read anything that they would replace it a few weeks after I ordered it. As for the thyme, I didn't realize that one should transplant it into a larger pot, but that's helpful to know. On September 19th, 2011, rissole added the following:
Oh, just wanted to say about the thyme. I'm going to transplant it right away, because it's still hanging on at least! :)Company representative comment on September 18, 2011: On Sep 18, 2011 8:24 AM, The Tasteful Garden responded with:
Our plants are 100% guaranteed to arrive in good healthy condition. We cannot however guarantee that every plant will always survive no matter what happens, no nursery can. If your blueberry plant died within a few weeks of arrival, we would be glad to replace it. The Lemon Thyme, like all thyme plants can be a bit finicky but if it had been transplanted as we recommend into a larger pot, the results may have been better.
I don't know if this customer contacted us or not, generally we do send replacements with no questions asked but obviously if they did arrive healthy and growing well, something happened to them later which was out of our control.
I'm a brand-new gardener, and this is my first year to grow tomatoes. I ordered six heirloom tomato plants from Tasteful Garden this spring, and they arrived big, gorgeous, and right on time. I somewhat abused the new plants--we had a cold snap and could not plant for a couple of weeks after the plants arrived. Even still, they took off once they were in the ground, and have grown to over five feet tall!
Most of the plants have produced beautifully and have just started to ripen. The varieties I've sampled--Yellow Taxi and Big Raspberry--are quite delicious.
I also ordered a strawberry plant, also healthy. Oddly, a HUGE weed sprouted from its roots along with the plant. It's in a container, so the weed must've come with the plant. Not a big deal, the plant recovered nicely after I dug it up and pried the roots apart. It's still producing.
Two big, green thumbs up! I plan to order from this company year after year.
magnaastra Charleston, IL (Zone 6a) (41 reviews) June 4, 2011
Posted on May 6, 2009, updated June 4, 2011
Awesome packaging, and delivered exactly when promised...but what was truly amazing were the plants themselves: big, beefy, healthy things. I definitely got my money's worth, and then some. Will be a repeat customer for sure.On June 4th, 2011, magnaastra changed the rating from positive to neutral and added the following:
After my previous experience with the Tasteful Garden, I was very disappointed with this year's performance. My order was "supposed" to ship on X date; I never received it, nor was I provided any communication until I initiated it. I was told that their new hire failed to process the order correctly. Well, since I deal with a) new hires; and b) order fulfillment (critical patient care measures/procedures/policies, to be exact) in my career, I was disconcerted by this explanation. Where are the process safeguards? And, of course, everybody has to start somewhere, but where's the supervisory oversight for new employees? I will add that their customer service rep was most courteous as she was doing her job, even though I was far from satisfied with the gist of the response.
I'm not giving the big "N" rating since I know from prior experience that they DO have good product. But all the great product in the world is useless if delivery systems are flawed.
When I contacted The Tasteful Garden; I only wanted one tomato plant that I had been unable to find. They sent me two of them. And . . . WOW! Beautiful healthy plants that the likes of which were 'choice plus'. Packaging was beyound belief. What a stroke of luck!
I don't plan to order from anyone else so long as they have what I want. The nicest folks you'd ever want to deal with. They've got a friend for life in me! Try 'em; you can thank me later.
grollcat Virginia Beach, VA (6 reviews) April 9, 2011
Purchased tomato, vegetable and herb plants from The Tasteful Garden in mid March. They were shipped within 2 weeks and were packed extremely well. The plants exceeded my expectations - they were much larger than what I can find at garden centers this time of year and were very healthy. I will definitely order from them in the future!!
I ordered 4 San Marzano tomato plants from the Tasteful Garden. When they arrived, they were the most beautiful plants and very well packaged. After a week or so, 3 of the 4 developed a disease and died. I went back to the website to order replacements and the folks at the Tasteful Garden replaced them at no cost. What a wonderful company to deal with! Thanks! I highly recommend them.
This is the second year I've ordered tomato plants from Tasteful Garden, and I couldn't be more pleased. My eight plants were packed so nicely, and they were huge and very healthy. I appreciate that they ship early in the week, so the plants reach me by midweek and aren't sitting in some warehouse over a long weekend--a problem I've had with other mail order plant companies. I have been recommending Tasteful Garden to friends and family looking for specific heirloom tomatoes.
First time order. I ordered 5 Jimmy Nardello Sweet Pepper plants because I couldn't find any locally.
The plants arrived about 3 days earlier than expected which was great. They were very well packed - the soil had plastic wrap carefully covering the tops of the pots and each pot was in an individual cardboard compartment in the box.
They were good sized plants and arrived in perfect condition. I would definitely order again from them.
They shipped my six tomato plants to Houston promptly in early March as promised. I could not believe how large, dark green and vigorous these plants were! I planted them in mid-March and they are all doing very well - simply could not ask for better. Best of all, I didn't have to argue with anyone about shipping the plants in March to TX. Will buy all my hard-to -find plants from these good folks in the future!
Posted on April 2, 2010, updated April 3, 2010
I am a quite experienced gardener and a heavy user of mail-order garden plants. I ordered 3 items from The Tasteful Gardener after seeing great reviews here: asparagus, 1 tomato and 1 eggplant. I had them delivered early so that the asparagus could get in on time. The asparagus seems okay, though it hasn't come up yet; the tomato plant was beautiful and is doing well. The eggplant, however, was not in great shape and has continued to wither despite my best efforts - keeping it in a sunny location, taking it outside on warm days, etc. I probably should have reported its poor condition immediately, but thought I could salvage it. I reported this to the company and basically got the response "you ordered delivery too early so it's not surprising it died. You are welcome to order another one." The other types of eggplant I have grown from seeds for this year are doing just fine; I'll stick to my own, thank you. And I won't order from the company again.On April 3rd, 2010, Friedman777 changed the rating from negative to positive and added the following:
Within 12 hours of my post, I received an email from the company saying they would replace the damaged (now dead) plant. I believe their claim that a cold spring has made for difficult shipping and a large volume of complaints. Based on the experiences of other gardeners with this company, I expect I'll receive a nice, healthy plant that will thrive in my garden.
Company representative comment on April 3, 2010: On Apr 3, 2010 11:38 AM, The Tasteful Garden responded with:
Thank you for your post, we have not had a large number of complaints this year but a large number of orders which is great! However, this spring has been extremely cold which has made early shipments, prior to last frost dates, susceptible to cold damage. We highly recommend choosing a ship date very close to or after your last frost date for best results. This plant was shipped to Tennessee in mid March. We also offer split shipments for early plants such as asparagus, onions and lettuces.
I was new to gardening. I recieved outstanding advise and customer service. They stand by their products and resolve issues quickly. I am now in my 3rd year with The Tasteful Garden and love gardening. Wouldn't trade them for any other company!
frweaver Mableton, GA (5 reviews) January 30, 2010
I first ordered from the Tasteful Garden last spring and was very pleased. I ordered a collection as a wedding gift which I was told did really well. I sent plants to a young niece who loved them. And the ones I ordered for myself also did well, in spite of the unusual weatehr we had in Atlanta last year. I recommend the company and am planning this year's order now!
Sue_CT Enfield, CT (Zone 6a) (1 review) September 9, 2009
I ordered about 6 heirloom tomatoes and a pepper plant. The plants, although not quite as large as those I received from a a closer mail order company, were healthy and did quite well in my garden. Since I don't have the room or lights to grow good plants myself, a source for actual plants rather than seeds for heirloom varieties is crucial. I did have my pepper plant substituted for a different variety without consulting me, but when I contacted them with my objection they offered to send the correct plant when it was available. When it arrived, it was quite small. But, when you run out of a plant, it takes time to grow a new one and I am sure they just sent it as soon as they felt it was large enough to travel. The originally supplied substitute plant went into the garden and was healthy enough at first but then got a strange type of wilt, with no discolored leaves or signs of disease, it just wilted and died quickly of some disease but the replacement plant that arrived so small is still out there and I am hoping the weather will hold long enough to get the peppers on it mature.
Given the problems inherent in shipping live plants and the difficulty in finding good selections of heirloom plants, I would say I was definately satisified overall. I am still eating the tomatoes and enjoying them a lot! :)
LOVIE2 Boston, MA (Zone 6a) (8 reviews) August 17, 2009
I ordered from TG for the first time this year for the majority of my herbs - they did fabulously! I am a first time gardener and I will deifintely use them again. There was a problem with Dill making the trip tp MA and they tried over and over - but I am grateful they were willing to work with me instead of dropping me or not communicating with me about what to do. Excellent customer service and products.Company representative comment on August 17, 2009: On Aug 17, 2009 3:45 PM, The Tasteful Garden responded with:
Unfortunately, Dill can be very tricky to ship because of hot weather or cold weather which means that there is only a short window during springtime that we are able to ship it successfully. Although it may be cool in Massachusetts, the back of UPS trucks can get quite hot on the way and Dill is just more sensitive to heat than other herbs. Thanks for your comments!
tootle Jacksonville, NC (Zone 8b) (7 reviews) June 26, 2009
I have dealt with this company a number of times and have always been more than pleased. The plants always arrive promptly and in excellent condition. I picked tomatoes from my Ozark last week and they were delicious. I highly recommend the Tasteful Garden to everyone!
What a terrific mail order experience. I received my Hybrid San Marzano tomato plant this afternoon. The plant was well packaged, large, healthy, and ON TIME. It arrived exactly when they said it would.
This tomato plant was larger and healthier looking than the three other tomato plants I purchased from my local (and well respected) nursery.
I ordered from the Tasteful Garden because they had such a nice variety of tomatoes that I can not find in my area (Central NY State.)
Because I have had bad experiences in the past with other larger and better known seed and plant companies, I only ordered one tomato plant; so I could test them out.
I wish I had ordered my whole garden through them.
I can't wait until next year when I can order MORE plants from them!
Excellent service. I ordered 12 tomato plants and they arrived in good condition and are doing GREAT. They were larger than I expected and very healthy. All the plants were shipped quickly and when I asked them to be. A+ !
bluelime Fort Worth, TX (Zone 7b) (3 reviews) May 7, 2009
Great packaging and very large tomato plants! I let them rest for a few days before planting them and they're doing great. I'm very pleased with my plants and I'll definitely be a repeat customer!
Raisa Memphis, TN (Zone 7b) (4 reviews) April 23, 2009
I ordered and received (..just when I was told I would) five superb Sweet Million tomato plants. I could not be more pleased. They are all about 10 inches tall ..leafy ..strong and healthy. They were beautifully and carefuly packaged and there was not a weakened or broken stem in the bunch. This is my second time ordering from The Tasteful Garden. I ordered several plants and a coupleof gardening aids from them last year. I am still just as pleased and will be doing business with them in the future.
pj617 Damascus, MD (Zone 6b) (1 review) April 2, 2009
This was my first time ordering from them and I could not be more pleased with my purchase. The plants arrived exactly when the company said they would and I must say that the tomatoes and herbs I ordered were packed for shipping better that any other company I have used before. All the plants were healthy and much larger than I thought they would be. I will definatly buy from them in the future.
cmayes71 Powell, TN (Zone 6a) (1 review) February 27, 2009
The tasteful garden is a wonderful place to purchase plants, etc. I love that they use organic growing practices. If I have a question Cindy gets back with me quickly. She is very knowledgable. They value customer satisfaction and I will purchase from them year after year.
The first year I visited The Tasteful Garden in person since I live in Atlanta GA. The folks were very nice and I got to see their operation up close. I bought 7 varieties of tomatoes, 3 vegs and a couple of herbs. One tomato and one veg never produced but everything else was beautiful.
The next year I ordered online and the order was delivered right on time (late April) and beautifully packaged. As mentioned before, do not yank off the plastic wrap but take the time to find the scissors and gently cut them out. This time I ordered 11 varieties and different vegs/fruits. The varieties were very successful (except the one a cat got to). Some produce more than others but that depends upon the varieties.
I like that there is a good variety but not too overwhelming. It is a small business and they care about customers and service so if something is wrong by all means call them up and talk to them.
I received a very nice email yesterday from the Tasteful Garden. Their unattributed posting of my garden photos on their website was an error. They will add a note to indicate the photos are from my blog. And they sent me a coupon code for free plants! I'm very excited to try out their plants.
I feel the same as KParr. I find it a poor reflection on their business ethics. Not to mention their gardens! I don't know many gardeners who don't have their own photos of their own plants. I still see the photos on the website, and I still would not buy from them.
It would have been very easy to simply ask for permission in advance. There are few web designers who are not aware of copyright laws, and there are many sources of inexpensive commercial photography available for web use. This kind of thing really irritates me. No one accidentally harvests photos from a personal website.Company representative comment on January 1, 2009: On Jan 1, 2009 11:02 AM, The Tasteful Garden added:
See reply below. The beautiful raised beds at Skippy's Garden were chosen to show how a small city garden using all raised beds could be used with great results.
This website has stolen photographs from a gardening blog (skippy's garden) and used them on the site. The blogger was never contacted or asked for permission to use her photos.
Therefore: I won't buy from them and I'll be telling my friends.
K.ParrCompany representative comment on August 22, 2008: On Aug 22, 2008 3:20 PM, The Tasteful Garden added:
We have made contact with this poster as well as the owner of the photos and have resolved this issue. Our policy is to always ask permission of anyone whose photography we use on our site or in our newsletters. This was done in error and we appreciate this poster calling this to our attention.
Ordering on line was easy and efficient. Plants arrived in great shape and for the most part are doing fabulously. The eggplant only produced one eggplant so far and the flowers have been falling off...something I have caused I'm sure, not the plant. But, I'm new to growing things other than better boy tomatoes so a lot of this is my own learning experience. The two heirlooms are doing great and hopefully they will ripen in the next week or so. Beans are also flowering so I'm waiting on them as well as the squash. The squash I planted from my seeds has fizzled - flowers but no fruit - but the one from the Tasteful Garden seems to be producing squash from the flowers now so I am anticipating some good eating. I have ordered fall veggies and can't wait for them to arrive. I'm learning which plants like which area of the garden - next year things will be even better! You have gained a loyal customer!Company representative comment on July 30, 2008: On Jul 30, 2008 4:05 PM, The Tasteful Garden added:
Just a note about the Eggplant--It sounds like the heat is causing the flowers to fall off. Temps have been very high this year and can cause flower drop on both eggplant, peppers and tomatoes. Mulch well to protect the roots from the hot summer heat. Thanks for your comments!
I have to give The Tasteful Garden 5***** for incredible plants and service! I ordered 2 different tomato combos (12 plants total). I have never seen such WELL PACKAGED garden plants before in my life, and I have ordered many! Each was well protected & though shipped 6 days before arriving, they were better than fine! (I was pretty worried they would dry out) But each was STILL MOIST, VERY HEALTHY and BIGGER than expected. Each one is at least A FOOT tall! I planted them 5 days ago & they're doing GREAT! BUT BE CAREFUL unwrapping the plastic around the pots - I accidently broke a stalk clean off pulling at it, rather than just cutting it off.
My tomatoes arrived packaged superbly....healthy, just wonderful. Thank you for making me smile when I opened up that box.
Will definately order again in the future.....On May 20th, 2009, tybrut added the following:
Just received my tomato plants and they were superb. Better even then what I see in the local nurseries. Packaging is outstanding. Large healthy plants. Definately a return customer.
lamcarolyn Birmingham, AL (1 review) April 28, 2008
GORGEOUS herbs and tomatoes! My bareroot strawberries haven't done so well, but that's probably user error.
All my plants arrived perfectly packaged and on time.