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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Negative | colrain0365
Colrain, MA
(1 review)
October 16, 2012 | I bought the biggest DR Field & Brush Mower available (I think it is a 15 hp) with a lawn deck in the 1999 or 2000. When it runs it works great. However, the machine was badly underdesigned and does not hold up over time. I note that I use it primarily for mowing my lawn but I also use the brush deck and when I do I mostly mow small brush, weeds etc. rarely do I mow brush greater than 1" in diameter. I have had multiple major failures including a broken frame, broken handle bars, a broken differental lock (the replacement is breaking again) and a broken weld on the brush deck. Except for the broken weld, I had to tear the machine apart in order to replace the parts. I understand that belts, blades, control cables, tires, batteries, etc.wear out and require replacement but one major structural failure is unacceptable - I have had three; the frame should outlast virtually everthing on the machine. I just retired a $100 lawnmower from Wal-Mart because the engine wore out and the handle and mower are still in good shape. I contacted DR and got the run-around and less than geniune responses to my issues: when I reported the handle bar failure and had to purchase a replacement, I was told that they did not have a history of handle bar failures. I wrote a long letter to the president of DR and explained the entire history of failures my mahcine has experineced. DR responded by sending me handle bar stiffeners; the copyright date on the handle bar stiffeners was a few years prior to the time I reportied the handle bar failure and contradicts DR's claim that they have no history of handle bar failures. DR knows that it underdesigns its equipment and relies on slick advertsing to get people to buy and counts on limited use by purchasers to limit major failures. I would not reccomend a DR to anyone who actually wants to use it for its intended purpose. I gave DR mulitple chances to make things right with me including taking my machine in trade in the event that my machine was simply a lemon - most reputable equipment manufacturers stand behind its equipment and do what it takes to get lemons out of circulation - and warned DR that it had to make a business decision to either make things right with me or permanently lose me as a customer and a fierce critic of DR. I am now taking every opportunity to spread the word about my experience with DR. |
| Positive | freebk
Piedmont, OK
(1 review)
October 1, 2012 | Posted on September 28, 2012, updated October 1, 2012
Received my DR trimmer today after much anticipation and research. Out of the box, put it together, fired it up and it didn't work! The head that holds the cord would not spin. So after trying a few adjustments - I just parked it until tomorrow. I am a very patient person and I will follow the trouble shooting guide and see if I can get it to work. BUT, I expect a new item to work out of the box, to have been tested before shipping. Especially a $1200.00 one! I don't like hassle which is why I bought the trimmer -- to end the hassle with my hand held trimmer. So we are not off to a good start DR!
On October 1st, 2012, freebk changed the rating from negative to positive and added the following:
Ok, so after talking to DR and the local dealer I took the trimmer apart to check the belt and sure enough it was off -- so I put it in place and fired it up again and did some serious damage to some 5 foot weeds! DR is sending a new belt since the one in the unit was a little shredded but still working. It is a powerful machine. Unless your property is perfectly flat buy the self propelled model! It really makes a difference. I'm a petite female and this machine is heavy to push and pull on a slope.
Happy weed eating to all! |
| Positive | 68pete
Wilton, CA
(1 review)
May 22, 2012 | The Dr. trimmer pro is a good machine, but it is not without its problems! I would buy it again from a dealer,not from the factory. Once the machine is dialed in it worked great. There are some design flaws. the cutting head is way to soft and will wareout quickly if you use it around any hard rocks or cement.. The wheels are very cheap for the cost of the machine. You must tip the machine up on edge(like doing a wheely) to change the cutting line, not a good thing when the machine is hot. the top of the engine should have a better cover on it ,it fills up fast in thick grass or weeds cause engine to over heat. If you order from factory make sure every bolt and nut is tight on the unit from top to bottom. I had to take my machine into the local dealer 2 times but they fixed the problems and showed me how to prevent it from happning again.
It goes like a bat out of hell now. |
| Negative | JACOBUSJAKE
Sweetwater, TN
(1 review)
September 12, 2011 | They try to make a good trimer,but they failed
I bought the pro with the electric start.use it for two hrs
im 65 to hard to push the wheels are filimsey
the electric start takes to long to get it going,thats because its a brigg eng
The shrud builds up with grase clipping,if you use it to long the engine will get hot.
If they have a different engine,and design so the clipping dont get suck in the shrud.then i think they have a good machine
Please work on this dr power |
| Neutral | Elsievo
Calumet, MI
(1 review)
July 16, 2011 | I realized I'm pushing the envelope as to how I use our DR Trimmer/Mower (XL, self propelled model). It is primarily used to cut back ferns and other growth that encroach on mountain bike trails here in the U.P. of Michigan.
When it works it is the bees knees, cats pajamas etc. It cuts my trail mowing time almost in half over using our 15hp All Terrain Mower on these narrower trails.
After 4 hours of use we starting having some problems with parts becoming loose. So I would say, use it for a couple hours then have your dealer or if mechanically inclined take it apart and put it back together, carefully tightening all the bolts and nuts. Our spindle and spindle brake came loose about 4 hours in. It wasn't fun having to push it back to the truck, haul it in, fix it and then get back out there again.
The self propelled drive worked adequately for about 4 miles of trail. I say adequately because the torrington clutch bearings in the wheels would begin to slip if the machine had to climb an incline greater than 10%. It wouldn't take much to help it up but I would hope for a more positive drive. The drive mechanism stopped working altogether shortly after the spindle problem. My dealer fixed it quickly, but when we went out the next day about 3 minutes in, we're pushing it again. Maybe I should have bought the model without the self-propelled feature, its considerably lighter. Anyway my plan is when I get it back from the dealer on monday, if it fails again I will trade it back in for the model below without the self propelled feature.
Pneumatic tires would be a benefit to this machine as it has difficulty in getting over anything more than 2 inches high. You got to back up and horse it over. I'd like to see a 3.5 or 4 inch wide 12 inch diameter wheel myself. (The speed is bit too fast with the 14 inch wheels)
The plastic wheels flex far to much if you're going across a side hill (would estimate grades of 15% or more.) Steel spoke would prevent this. (Get some 12 inch bike wheels with wider tires.)
I'm giving this a neutral rating because when this works as it should it is great. I just think DR needs to address some issues and really field test it beyond what is "normal."
If this economy turns around, I may take this over to a local machine shop and make the appropriate mods and see what happens. |
| Positive | Brushmowerguy
Shirley, MA
(1 review)
June 11, 2011 | I have owned a 17 hp DR Field and brush mower for over 5 years now. This thing works awesome and the information on their web site is true and accurate. I am so impressed with this machine and the people at the DR factory store in Merrimack, NH They have always been courteous, respectful, pleasant and very knowledgeable about the equipment they sell. I have almost 340 hours on my machine and I use it year round. . I have the chipper attachment, the snow blower attachment and the generator. The main reason I bought this was to use it on my remote property in Vermont. I also make a few bucks clearing peoples overgrowth now. When my regular snow blower died it was either get a new one or buy the attachment. I went w/ the attachment so I would have to maintain one engine. The only problem I have w/ the snow blower is that it is way to big for my house. The generator kept my fridge, TV, several lights, furnace, my neighbors TV, fridge, and several of their lights on when we were with out power for a week after a major ice storm. I am also very happy with the wood chipper.
I have had some problems since owning it, but, compared to the punishment I give this beast, please see the video, I consider them minimal...The axel/differential has been replaced a few times ( a "skid" plate under it might help from things hitting lock in/out cam causing it to bend), once while under warrantee, I have had my deck welded several times and have bought a 26" deck so now I have 2 (I do have a couple of very simple ideas for improvements to the deck that would make it a little more user friendly) and the spindle was replaced once. The pulley has sheared many times and I consider them to be a "shear pin" of sorts and have at least 1 replacement at all times. The most expensive repair, a month or 2 ago, was the transmission. I follow the maintenance schedule as far as oil and lube and have never had a problem with the engine. Every time I have been in for repairs, the service has been prompt and thorough. They go through the machine and have taken care of small things like a missing nut or lose connection and often at no charge. I feel they have never over charged me or did work that wasn't necessary. If they didn't have the parts I need in stock, they have them sent to me and I have never been charged for shipping. They have always exceeded expectations!!! I wish more business were like the people at DR. Since they treat me good, I go back!!! I like them so much, when my lawn mower died, I got a battery powered mower from them... Of which I have not had a single problem with in 2 years.
I would like to state that I do not work for them or affiliated with them in any way. I decided to sign up for Daves Garden after reading some of the negative reviews DR has received. Who else, in any business, gives a 6 month trial/money back guarantee AND a 2 year warrantee? (I bought mine late in the season and it came with a YEAR trial.) If anyone reading this is considering buying one of these and you have the place to use it, just do it. Speaking from my experience you will be glad you did.
Want to see what this machine can do? Check out the 2 links below. These are actual before and after pictures and the video is of an actual job, it wasn't "staged." I am sure you will be impressed!!!... You might even see your problem overgrowth in the pictures.
http://www.brushmowerguy.com
Video of me in action:
http://www.youtube.com/watch?v=lARerPPgYKk
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| Negative | skyeler
Morganton, GA
(1 review)
June 3, 2011 | I did not see any comments about the DR Tow Behind Brush Mower, which I purchased, with the 17 HP Kowasaki engine about four years ago. I bought it, relying exclusively on the DR promo pages, to clear what had become an overgrown 13 acre pasture, using a Polaris ATV as the tower. The brush cutting ability-- 1"-2" pine saplings-- is excellent; but the mowing ability is limited. The machine is described as "rough cut;" and it is very "rough," leaving numerous grass/ weed stalks uncut. The mowers used with the web site videos must have razor sharp cutting blades, but the blades are very difficult to access to sharpen/ replace. Also, the videos show the machines being used on rather flat ground. The mower tow assembly is simply not configured (putting aside the not terrific turning radius) for somewhat bumpy pastures with small hills/ gulleys. Running at about 5-6MPH, I have had to replace the tow bar connecting pin five times at about $30/ replacement. Sometimes, I can get about 12-14 hours of use before the connecting pin breaks, sometimes less. The tow bar system allowing offset cutting apparently puts too much stress on the pin if the mower is used on other than flat, pretty smooth terrain. This machine turned out not to be suitable for use on my horse pasture. |
| Positive | slavetomyyard
Eugene, OR
(1 review)
May 9, 2011 | I have a 6.0 HP DR trimmer. After a couple of years of HARD use the Briggs & Stratton engine died. While I was waiting for a new engine I relied on a used Troy built trimmer/mower. No comparison in quality and ease of use. The DR trimmer is the winner, hands down. I have installed a 6.0 HP Kawasaki engine on it and what a difference. The RPM's are a little slower but it has a heavier flywheel - much less vibration and it desen't bog down at all. And I really use my trimmer. I almost didn't by the DR because the trimmer came with a B & S motor. DR should really consider dropping the B & S line of engines. I think the new trimmers are a bit over-priced but they are SO much better than the Troy/Crafts/Husky alternitives. |
| Negative | ricknudd
Walworth, NY
(1 review)
November 15, 2010 | While my dad may actually own this DR field mower, I'm the on who's been fixing it--and almost the only one to use it. The machine is an ATM 0008XXX.
With lesss than 200 total operating hours I've had to:
--Replace the spindle bearings,
--Weld the spindle bracket,
--Weld the mower deck,
--Weld the deck support tubes--the mower broke completely
off the chassis,
--Replace the upper bearing in the NORAM clutch-brake,
--Replace the drive clutch cable,
We use it to mow tall weeks, and very little saplings
which are interspersed (up to 1" at most) in the grass. This
mower seems to be more of an ornament to park in our
garage, than for use by a homeowner.
By comparison my first Troy Bilt horse worked from the
early 1960's until I replaced it in the late 1990's; doing
my, and a few neighbor's gardens all those many years.
Just belts, tines, and a few shaft seals for all those years.
Rick Nudd
|
| Positive | walker23
Bandera, TX
(1 review)
October 4, 2010 | I've had my trimmer/mower over 10 years and have used it on thick St Augustine on the Texas Gulf coast and now over koliche laden with rocks of all sizes in the hill country as I trim weeds of assorted varieties and the little grass that's here. Although I had to replace the wheels about 1 year ago and the top shield assembly could stand replacing, I've had no other problems. I wouldn't hesitate to recommend that a friend buy one. |
| Neutral | vladimirtractor
Wardsboro, VT
(1 review)
August 15, 2010 | After what seemed like a long wait (actually delivered in the number of days stated) the trimmer arrived. Initially I was challenged how to thread the string, but as the instructions say, once you do it, the next time is a snap.
The trimmer is fine for mowing level, smooth fields, although on one of the videos they state that it's designed for the type of mowing conditions we have here in Vermont. It would work very well on something like a weeded over tennis court. But any hope that I had that it would be easier than using a hand held string trimmer was soon dashed.
Its main problem for me is that the solid rubber wheels are far too small and the trimmer keeps hanging up on small rocks and ruts and depressions. So you have to back it out and bull ahead. I asked the company if larger wheels were available and the quick response was no. Pneumatic tires would help too. I may look into installing larger wheels and somehow making the trimmer ball taller to compensate.
I've thought about returning it and trying a self propelled model but I think that I'll have the same problem.
So when I go out to work in the pastures, I take both the DR trimmer and the string trimmer, and find that if you use them both you can get the job done quicker than using the string trimmer alone.
And the thing is heavy - after you've bulled the thing around for a while you'll need a rest. But heavy means quality, right?
So the machine will get you to second base but don't look for a home run in most instances. |
| Positive | FAADAN
Kimberling City, MO
(2 reviews)
August 15, 2010 | Posted on October 31, 2008, updated August 15, 2010
I have had a DR field and brush mower for about 5 years. It has performed very will. I have cleared 4 brush covered acres, mowing over trees up to 1 and a half inches. Mine is the older model without the locking differential. It has a little problem on steep slopes of the upper wheel spinning. I call it the Beast because it mows watever I want to mow. I wouldn't recommend the biggest model to someone small of stature as it is a powerful maching. I sheared a pully and broke a blade but I have really used it as a brush hog. Since purchsing the heavier blade I have had no problems. It is a beast so make sure you can handle a powerful machine.
On August 15th, 2010, FAADAN added the following:
It's two years later and I still love my DR Field and Brush Mower. It has the 17HP Kawasaki engine and tho I have had to replace some parts, I have really abused this machine and it starts and runs first time. I have still to replace the battery after 7 years. I beat the deck to death throwing stones and branches into it and just replaced it this year. It still has the original belts on it. I have lost a bolt here and there and had to replace them but that is from not paying attention to proper maintenance. I cleared 4 acres of undergrowth the first year and that involved hitting a lot of big rocks and broken branches and mowing off a bunch of small trees. Now, I can mow the entire place in two mornings, cutting off the weeds and small trees that try to regrow from the old stumps. I have picked up most of the rocks so I have sheared no more drive pulleys. It's been a workhorse for me. |
| Negative | yellowcat2000
Midlothian, TX
(1 review)
August 8, 2010 | I purchased the 6.75 trimmer/mower just over 2 years ago. This is a piece of junk. I sure do miss my Toro. It has been use about 7 times since I got it. I had it to the shop 3 times. The rpm's was not fast and had to be adjusted, than it did not start twice. Now the belt broke. DR would not stand behind it and I had to pay for all the repairs. They said that debris got in to the carburetor. If you are cutting high grass there is no way to prevent it. My Toro had a shield in the front to deflect the debris. I just hate the Briggs engine. My neighbor purchased one 1 week after I did and she has the same problems. It took her 1 hour to try to start it the other day. |
| Positive | crwrjw
Milton, FL
(1 review)
July 26, 2010 | LOVE THIS FIELD AND BRUSH MOWER!!!
My husband and I purchased a DR Field and Brush mower, 15 HP about three years ago. We have 5 acres of land of which one is cleared and 4 are overgrown woods. If you have ever been to NW Florida, you know what I'm talking about. We have used it consistently to help us clear this acreage and it has never let us down (we did replace the battery). This machine is a dream come true if you need to clear land. We even take down trees (Youpon) about 2" round when they get in our way. We are probably using it much rougher than it was designed, but again it has never let us down. It is so easy to use that it has now pretty much become mine rather than my Husband's. At the same time we also purchased the DR 13 HP Wood Chipper and again we have worked it to death and it has never let us down. Since we have had such success with these two we are getting ready to purchase the DR Trimmer Mower, self propelled, for weed whacking some pretty rough areas. The only thing we would change on our brush mower would be the key start. It's kind of flimsy and you have to be careful turning it on as the key can bend the plastic pretty easy.
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| Negative | clearmind3
Dayville, CT
(1 review)
July 4, 2010 | I purchased a 17 HP DR field and brush mower 2.5 years ago and added the 42" lawn mower attachment. Three weeks ago the differential let go. The wheels were no longer aligned and the chain assembly was destroyed. The shop owner said that there were bolts missing from the differential, accounting for the break. The part was back ordered twice and I have had a number of conversations with DR. Most the 'information' was eyewash, designed to placate. One service rep may have slipped up. She said that 30 differential replacements were expected, 15 assigned for individual landowners! Why would they need so many spare differentials for their latest model mower? And before they were back ordered, how many individual land owners received replacements? DR will pay for one half the differential cost but not the labor and additional damage. It is six months out of warranty but it is most likely a factory defect. If it was a Chevrolet, the wheels would have fallen off and would have triggered a recall, no matter what the mileage or age of the mower. DR is overrated as a machine and a company. It's not 'done right'. |
| Positive | gmadd33
Glenmoore, PA
(1 review)
June 6, 2010 | At 61, the 3 acres I have been weed wacking for years has now started to pose a real headache trying to keep up. We have even thought of downsizing although we don't want to. I bought the key start pro model DR trimmer this year and the weeds (even very large ones) do not have a chance. I get it done in a hour or so of just walking around (and can play golf in the afternoon). Used to take me multiple weekends by which time, the first weeds cut were back. This unit is made extremely well from my perspective, starts every time and is so many more times powerful than my other timmers, it's amazing. They now are merely dust collectors. In addition, I was able to get rid of my walk behind lawn mower that I used for areas my tractor could not fit. My only regret is that I did not get it a few years ago. |
| Positive | chadhaza
Marysville, CA
(1 review)
May 10, 2010 | I have a 5.25 HP DR Trimmer and after almost 15 years, just had to replace it. Up until this season, I could still start it with just one or two pulls. I love this thing and will order a new one this month. I have read all the negative reviews, but I think it is more in the operator than the equipment. These things are bullet proof and worth every penny. You can by the cheap home store version, but those machines I would consider disposable. These DR Trimmers will last with normal maintenance and operation.
********If you read a lot of the complaints, especially the ones with rebutals, I would imagine there is more to the story.******** |
| Positive | yzhenry
Trussville, AL
(1 review)
April 13, 2010 | I recently bought the DR Trimmer Mower, the 8.25 Pro XL. This is a great machine for a large area that has grass and weeds too high for a lawnmower.
The machine required very little assembly. It is rugged and did a great job in a short amount of time.
highly recommend. |
| Positive | pipdirect
Saint Paul, MN
(1 review)
February 9, 2010 | I purchased my DR Fieldbrush four years ago. It has run perfectly from day one. Other than typical maintenance, the only thing needing replacement has been the battery. I use my 15 hp machine to run the lawnmowing attachment, brushcutting attachment, and the snowblower. My only complaint is that the mower can easily scald the yard in uneven areas.
I have used the brushcutter on 3+ acres of harsh terrain with significant slopes. It can be a little tiring on a side slope, but the results are incredible.
The snowblower throws snow further than any product that I have owned in the past.
I have had relatives, friends and neighbors use this machine over the years, and all love it and have asked to borrow it numerous times.
Great machine. |
| Neutral | leedobolek
New Orleans, LA
(1 review)
January 17, 2010 | When this machine works, it's great. That said, I find it also one of the worst designed pieces of farm equipment I've ever worked with. Mine had wires hanging out on the right side. They caught on brush and disconnected, stalling the machine. It took me hours before I found what caused the machine to stop and about ten minutes to fix a problem that should have been caught at the factory. The lock nut that holds the blade welded to the spindle after a period of particularly heavy use and required service to remove. The deadman control causes cramping in your hand after extended use and my handgrips kept pulling off when the machine lurched forward. Small issues, but again ones that should have been resolved at the assembly stage. Changing the battery requires lots of small tools, far too much disassembly and really small hands. the battery also should have been installed 180-degrees from what it is as the cutouts that give you access to the screw terminals are now facing into the engine instead of ouward as they were designed to be. Expect lots of sparks as your tools ground-out against the shift lever. Again, not enough cable to relocate the battery and barely enough to do it comfortably as it is. They are all too cheap with the wiring as, for a few cents, they could have added a few more inches of wire that would allow you to relocate the battery in a better position, to more easily bundle and secure the hanging wires and also to get to the &^&%$# fuse conatiner that's almost impossible to service unless you have skinny, 9-inch long fingers. Line leading to gas filter also required replacement with a longer piece, again it was too short for easy service. For what I paid for the machine there were way too many small problems. When it does work though, WOW! I use it to chew up the brush where my tractor-mounted mower can't go. |
| Positive | aw0043
Lady Lake, FL (Zone 9a)
(1 review)
September 21, 2009 | I am a 65 yr old woman. I bought the DR trimmer a few years ago because I could not use the hand held "weed whackers". I love the DR trimmer. It works great. I also bought the Beaver blade attachment, and it is great for cutting down small saplings and other shrubby bushes that are too big for the trimmer cords.
We have 4 acres and we find lots of uses for our DR. |
| Negative | XmasTreeFarm
Sussex
United States
(1 review)
September 1, 2009 | Purchased a 17HP DR brush mower last month. I WILL be taking advantage of the 6 month return policy.
The parking brake was broken when I received the unit.
On the slightest incline, the machine free-wheels. It is so dangerous, I will not permit anyone else to use the unit.
The "easy turn" feature is an absolute joke. I am a heathty 250 pound male, and I am completely out of energy after one hours use of this machine. The DR video shows a 70+ year old woman using the DR. In one word.... IMPOSSIBLE! |
| Negative | middam
Rangeley, ME
(1 review)
August 9, 2009 | I have a DR All Terrain mower with 18 HP Honda engine. I have had it since 1 July 2008 and right from the start I've had problems with the axle sprocket picking up grass and jamming it into the drive sprocket resulting in the chain being forced off the drive sprocket and bending the bolts holding the safety cover. I contacted the DR company and complained about this problem more than once and was told they would pass it on to developement. That was all I got from the company. I've used the machine approximately ten times and everytime I have to be prepared to put the chain back on the sprockets and straighten the safety cover bolts. I had started leaving the cover off as it was getting destroyed and was having to remove grass etc. from the sprockets several times each time I used the machine. Today while backing it up some grass got jammed into the drive sprocket and the main shaft broke off before I could get the machine stopped. This was approximately five minutes after I had put the chain back on after it jump off. Sure wish I had known about this page if I had and had read it I certainly would not have purchased the mower. Now I have an expensive piece of equipment that I can't use and don't know what I'm going to do with it. As someone else said in a prior comment you better be prepared to be beat up by this piece of equipment. I'm 6'4" 270 pounds and the thing would give me a work out. |
| Positive | wilton
Wilton, CA
(1 review)
July 6, 2009 | We have had our DR Trimmer/Mower for 5 years. It has a Briggs and Stratton engine, electric start (which I would definitely get again), but is not self-propelled (under most circumstances this is not necessary as it is very well balanced and easy to push - even for me, a 5'5" woman). It should not be confused with the Field and Brush Mower which we also have (several of the negative postings were about this machine) and which is very powerful and heavy and requires some strength to operate. The Trimmer/Mower is definitely the most wonderful piece of lawn equipment I have ever used. It is very important, however, to use it correctly and maintain it according to the suggested schedule. I mow through 4 foot tall star thistle along with many other woody weeds. In order to mow this type of material you have to use the largest of the lines, and I found it best to place them close to the ground on the mow ball. Then start working from the side going back and forth; otherwise you may get tangled up in the very large, stringy plants. No other line trimmer could come close to getting through large star thistle plants. As for maintenance, such as changing belts, I just did that this morning on mine. While it is not as easy as changing oil, it is not that difficult if you have just a little bit of mechanical ability. The manual could have a little better and larger photographs of some of the things, but most are quite good and instructions adequate. The maintenance schedule calls for removing the stone guard (2 nuts) and the bottom shield (3 nuts) to check the belt on a routine basis - same operation for changing belt. I have found that grass and dirt do manage to get in this area and it is good to clean it a couple times a season. Seems like most of the negatives I read are probably attributable to failure to operate or maintain correctly. I have found the company very helpful whenever I have had to call them (we did have a problem with the key switch early on, but they sent out a new part and I easily replaced it). I would not hesitate to buy another one of these wonderful machines. |
| Positive | northstar142
Bellingham, WA
(1 review)
June 12, 2009 | I have to say that my initial experience with my DR Trimmer was very bad. We used it for less than an hour and the engine started choking out and misfiring when trying to start. I took it in to a local repair shop and he got it running again and billed Country Home Products...no problem...except for the next time we ran it, it ran for less than an hour and the engine died and wouldn't start. Back to the repair shop and this time the B&S engine was shot. The repair guy had Country Home Products send out a new engine and it's been working great ever since. It's so much easier having one of their affililated repair shops deal with them because he must speak their language. I have to admit that I'm completely satisfied with my trimmer now, sometimes I wish I had purchased the self propelled model, but it works great now! I'd definitely purchase another one when I wear this one out! |
| Negative | JoachimNaus
Anderson, SC
(1 review)
June 11, 2009 | In April I bought the Trimmer/Mower professional use.
When it arrived, the box was damaged and the machine was damaged and several parts were broken.
The mower was returned and I got a "new " mower about 3 weeks later.
The box arrived open and it was obvious that I got the same piece of equipment back only some of the first damages were repaired and others not.
When I called and spoke with a supervisor, he told me that they spent 100 dollars per box for packing, but the equipment is heavy and difficult to ship.
I am waiting now for UPS again to collect the mower/trimmer and to get my money back.
This cannot be refunded until UPS collects the box.
Just a bad experience!
We are now in the middle of June and had nothing but a headache.
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| Positive | gloria125
Greensboro, AL
(2 reviews)
May 30, 2009 | I notice that several different machines are being evaluated under this heading. I have the 65 hp DR String Trimmer Mower with a Kohler Engine. If I have to buy another one I would get a Briggs & Stratton engine and an electric key start instead of the pull start. I was advised to get the Kohler engine because I have some steep slopes in my mowing area. The Kohler engine was supposed to keep going on the slopes without choking out. In fact the Kohler engine has some narrow apertures in it and is susceptible to clogging. You have to keep your gas fresh and 10% ethanol which attracts water is not good either.
The strings are easy to attach - its a good idea to mark the correct holes and over the winter keep the dirt daubers from blocking the holes. I would cover the engine and store so it is dry, protected and doesn't freeze up over the winter. You need a fresh spark plug each season and it should start up and be ready to go.
I love my trimmer. It will mow 3 or 4 ft weeds and its not too hard to push even for a getting older every year lady.
Ive had the machine for about 15 years. The strings - I use the heavy green ones you buy on a big roll at Lowes - will last a long time if you dont try to cut into trees, tin cans, fence posts, etc with them. You can "sharpen" them with fingernail clippers for a fresh edge. |
| Positive | jsbowen
Wellington, CO
(1 review)
May 28, 2009 | After reading the posts about the DR Trimmer, I was compelled to join Dave's Garden and comment positively about the DR Trimmer. My trimmer is a manual start 6.5 Pro purchased in July 1999. It has performed excellently on uneven ground against thick Kochia, Canadian Thistle, Mallow, Sunflowers and other odd woody plants. I mow fence lines every month from May through October and paddocks as needed on a 5.5 acre high altitude property. The mower continues to start right up, it has easily been repaired when needed, the company has provided good advice and quick parts. I highly recommend this product and will replace mine with another when simple repairs no longer solve a problem. Thanks very much. |
| Positive | GreenMann
Dayton, OH
(2 reviews)
March 22, 2009 | I'm not sure if some of the other reviews here are based on the same machine I've owned and used for almost 2 years, because I've been satisfied beyond measure at how well my DR Field and Brush Mower has performed. Expensive? Yes, although I've been around long enough to know that you get what you pay for in tools. This machine is very well built, and it's obvious that if I care for it that it may outlast me!
It cuts just about anything it will push over, and it really does do the things that the TV commercial shows. I also purchased the snow-blower attachment which has worked well. The only problem I've encountered is a blade v-belt that shredded before it should have, but their technical support was good and I was back in business pronto.
Others in my community also own DR tools and are universally happy, so these negative reviews really surprise me. I'm eyeing one of their chippers now...
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| Positive | anyberry
Bennington, VT
(1 review)
December 5, 2008 | I saw the negative votes and wanted to say something positive about a machine that I really love. I bought my first DR brush mower about 15 years ago when I bought a house that came with an acre of overgrown brush. It was a great mower. I didn't challenge it much and it was a pain to reverse but I loved it. A few years ago I bought a new house on 10 overgrown acres. Lots of brush and thorns and swampy areas. I acquired a tractor with a brsh hog to tackle the field but I wanted to be able to make trails and clear under trees and manage the septic mound. I bought a new DR brush mower, 15 HP Kawasaki. Lock in differential. PLUS I got a snowthrower attachment which is easy to switch with the mower deck.
I can't say enough good things about this machine. It could take down the rainforest. I have never had a problem. It's built better than my JD tractor! I change the oil every year spring and fall when I switch out the mower/snowthrower. I've made lots of trails that I have fun keeping clear. I boast of the DR to friends and let them borrow it for the weekend. I have no problem handling it. Its a big machine and I'm not a big person -- but we're a great match. As we head into winter the tractor is sitting in field but my DR mower is snug in the barn waiting for the first snowfall to tackle.
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| Negative | cjohansson
Auberry, CA
(1 review)
December 1, 2008 | I was interested in buying the big DR mower to do work on my 40 acres. Before i bought one - I borrowed a freinds new machine (less than 10 hours) the DR field and brush mower - with the 15 HP Kawasaki motor. In the 3 times I have used it - I have not gotten through 1 hour of mowing before something broke. First the drive housing fell off and balled up everything underneath. I called DR - it was a recall item - I took it to their local service (50 miles away - and picked it up 2 weeks later, and it worked fine.
This fall i figured I would give it another go, so I picked up the machine - it would only jump start - and the blade would not activate. It seems as if the electrically operated sensor wouldn't work on a dead battery (even with the engine running, which would not hold a charge - so 75 bucks later and 1/2 day of chasing a funky sized battery - I got it back up and running!
45 minutes into it - the blade stops spinning - broke the spring that keep tension on the drive belt. I was finally able to find a similar spring at home depot - and got back up and running.
Just now - the machine all of a sudden quits - restarts, but will not run at more than about 1/2 throttle - I don't know if the throttle cable has slipped? or a spring broke somewhere? or what - so no I have to wait till next weekend to trouble shoot that little item.
By the way - do not buy this machine unless you are linebacker sized and are willing to wrestle constantly with the machine. I'm a big guy -0 6'2 & 220 - and it wears me out!
To make a long story short - a good concept completely undermined by poor hardware, poor engineering, and poor quality.
Lucky for me I was able to try one out for a few weeks - I certainly would never buy this unit after my experience with it.
Carl Johansson
Auberry California |
| Negative | jwilliams1130
Charlotte, NC
(1 review)
September 4, 2008 | Bought Field and Brush mower. Piece of junk. Wheels are supposed to be positraction, they are not. One will always spin. Even when I locked the nut to stop the spinning as tight as possible. now hard to turn. Won't cut vines, climbs them instead. Poor design. Needs to have blade further in front and exposed to cut vines. Hard to cut on a slope as not able to provide drive to the upward wheel, it spins. I can think of many ways to improve this machine. DON'T waste your money.
Support was no help. Some did not know the machine well enough to provide help, others told me all they knew, but problem still exists. It will cut down small trees, but so will my other mower, and so will a chainsaw.
Their best advice to me was buy a newer model where they supposedly fixed the defects of the previous model.
On September 29th, 2008, jwilliams1130 changed the rating from neutral to negative and added the following:
This should have been a Negative rating. I realized today as I looked to see what other users had to say about the product, that I had erroneously given it a Neutral rating. Mower may work for you if on flat terrain, no vines, and if you don't buy my 17 h.p. model. A real disappontment. |
| Negative | dogbreath
Bradenton, FL
(1 review)
August 14, 2008 | I have the field and brush mower. I purchased the supposedly best one available. Its a commercial model with a 494CC Kawasaki motor. It was expensive. It is the worst piece of equipment I have ever owned. When I 1st got it I used it on hills a couple times . It broke every time I used it. The drive axle has a "bell" made out of deep drawing steel. This steel is not intended to be used as a mechanical part .Its very soft.This broke every time. I got new ones and put them in (not easy). I got tired of this and quit using the piece of crap. I did use it occasionally to mow paths for hiking. Surprize ! it still broke, Clutch cables, chains , belts ,what a piece of junk !! The only good thing on it is the motor. Of course DR (dont reorder) had nothing to do with the motor. DO NOT BUY ANYTHING FROM THESE PEOPLE.
jim
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| Positive | bropastor
Collinsville, MS
(1 review)
July 19, 2008 | I would just like to say in defense of DR Trimmer mowers that several years ago I was given one from an elderly cousin who could not longer use it. It was a fantastic machine and we wore it out!!! We ordered another one and it has worked just as good as the first one. Now we own more than one home and will be purchasing another one to keep at our other home. I would reccomend this product to friends and family without a doubt. In fact, a friend of mine used our DR and was so impressed that he purhcased on for himself and loves it! Keep up the good work!!! Thanks DR Trimmer! |
| Negative | ibmargie
Slanesville, WV
(1 review)
July 17, 2008 | We ordered our DR Trimmer in August of 2006 and the packing slip shows a date of 9/27/06. So wasn't used much that year as the season was nearly over for trimming. In the beginning of the next mowing season we had a problem and had to order a V-Belt. It was not an easy task to unassemble
everything to replace the belt. Then on 7/16/07 we had another problem and had to order (a) transmission belt, (b)pulley for the transmission drive, (c) retaining ring, (d)spring,Ext.,Transmission Tension, (e) pulley, Transmission. The design of this machine is horrible and not customer friendly at all when parts have to be replaced. This year in June of 2008 it no longer self propels so we have ordered a new pulley for the transmission.
The DR Trimmer (when it works) is great and I couldn't ask for a better machine. As an older woman (who does all the
trimming) it is easy to use and cuts brush just as advertised.
We bought this machine using the credit plan of no finance charges for a year and believe it had a two year warranty. The people in customer service are knowledgeable and friendly. The mow-ball and strings are easy to replace. We have a 6.75HP self propelled.
Would I recommend this to a friend/family can't honestly say. I would like to but the aggravation and frustration of replacing the parts that went sour weigh on my mind. Also the shield that keeps the debri from hitting the feet and legs is pityful, with the power of this machine this needs to be corrected.
In closing it is necessary for me to say that this is the first letter that I have ever written about a product. In doing so I hope to achieve the attention of the manufacturer to correct the weaknesses in the trimmer and to those interested in
purchasing the machine a little insight.
ibmargie |
| Negative | JackK1
Auburn, NH
(1 review)
June 15, 2008 | Although the product works great when it works, for someone like me who uses it 4-5 times a year it should last longer.So many things go. Belts are hard to replace. Customer service is fair. Some of the people you speak to sound brain dead. I would not buy another or tell a friend to. I went to a local store and they sold me the wrong battery. Despite looking me up in the computer. |
| Positive | inbeesill
Toms River, NJ
(1 review)
June 12, 2008 | I knew that having to stop and replace string whenever it breaks-off was a bad idea the first time I had to do it. I spent more time replacing string than trimming and ran out of replacement string in the first half hour of use. I also noticed that the handle seemed to vibrate a lot and my thumbs got numb after a couple minutes. I was frustrated and knew this was a bad purchase right away, then things got worse...
The drive shaft's retention clip started slipping and the chain popped-off repeatedly. I bought some new string, but then the trimmer's engine started locking-up on me. I think we filled its small gas tank 4 times and have about an hour's use on it.
The phone support people were nice & responsive. DR sent me plastic parts that had broken on initial shipment and new clips for the drive shaft; I also bought new string. DR's email-support-people were more mediocre, they seemed overly impressed with their engines - even though "freezing-up" didn't impress me at all. We've trimmed for 8 years using the same cheap-o lawn mower and its engine still runs, but after such little use, the DR's doesn't.
Please note: I am not trying to influence DR by posting negative comments, only letting potential buyers know that we qualified the DR Trimmer as our "Worst purchase ever" because our unit seemed like a bad idea right away, and it proved to be ridiculously bad after about an hour of use.
On June 13th, 2008, inbeesill added the following:
News flash: DR has a 2month money-back policy, so many bad feelings may be soothed if they live up to it. Note: I found this out from other links, it would have been better if they told me about it earlier and it'll be interesting if they calculate that my time to ask for my money back has passed.
On June 15th, 2008, inbeesill changed the rating from negative to positive and added the following:
NOTE: This started out as a negative rating, but DR got back in touch with me and their return policy isn't 2 months... it's good for six. No fuss, just simple instructions (drain the gas) and a number to call when it's ready to ship back. So an hour of distress doesn't seem so bad considering they give you 6 months to feel good. I hope someone takes a bow, 'cause I'm giving DR a standing ovation.
On June 18th, 2008, inbeesill added the following:
When readying for shipment back to DR, I discovered I had no oil in the engine (what an moron.) I use to wonder why the engine didn't last, now I wonder how it lasted so long... the weird part is that I filled oil and ran for the last half hour with no problems (why is this engine still running?) I didn't lose cords; I even pulled bark off a tree and ran through the ickiest of the stickiest, but the cords and the trimmer just kept whippin away. Between the nice people, an American co., an engine that tolerates morons and a newfound respect for the thick string - I'm thinking to hang onto it. I think anything can look good on an easy day, but DR is looking good after my worst. I'd applaud more, but my hands are starting to hurt. |
| Negative | timmer08
Trempealeau, WI
(1 review)
June 3, 2008 | The DR Trimmer has been hands down, without a doubt, the worst piece of lawn equipment I have ever purchased. It has never been easy to start, and I usually give up after 10 minutes and find another way to trim my lawn. Even when I have been able to get it started I can only run it about 10 minutes before I need to change the trimmer cords, and that's not exactly easy either. Over the years it has gotten to the point where I rarely try to use the machine anymore. It takes up space in my garage reminding me how I got ripped off. |
| Neutral | mjones377
Terry, MS
(1 review)
May 20, 2008 | Ordering, receiving and usage (so far) of my DR trimmer/mower has been a positive evperience. The DR people are good people to deal with and very professional. I feel they will stand behind their product. The trimmer operates well and as advertised, but could use a heavy rubber flap or some sort of shrouding along the rear of the deck to protect from debris flying backward. It has a very solid feel and the controls operate smoothly. I have the manual start Pro model with the aluminum deck. My problem with this machine is the cost. My previous trimmer mower was a Troy-Bilt ($329 + tax) that was designed similarly to the DR. The spindle was under a deck that had a deflector. The Troy-Bilt had a rubber flap at the back of the deck. The bearing in the spindle of the Troy-Bilt gave out after four years. Because MTD no longer makes trimmer/mowers for Troy-Bilt or supplies parts, I had to replace it. Other brands like Swisher have a completely different, deckless design. Having bought and returned the Swisher trimmer (weapon), I had no choice but to purchase the DR to get a trimmer/mower with a deck. I hope it holds up and serves me well for many years to justify the exorbitant amount of money I paid for it. |
| Positive | koffeetime
Oakridge, OR
(1 review)
April 24, 2008 | Bought my Dr trimmer , top of line in the 90's.Other than the electric starter was junk, no other problems.
I have worn out 3 high end riding mowers. Still have the same dr trimmer, tho its now time to replace. Cables rusting up, wheels ready to brake off. This machine has taken more abuse that you wouldn't believe. Still starts right up , but really is time to retire it. Have more than gotten my moneys worth.
Held up great in this Oregon wet sunshine.
Thanks dr, Tony |
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