I ordered a gallon of Garlic Barrier on a Monday afternoon and received it in 24 hours. This was the quickest turn around time I have had with any company, period. How could there be any complaint with that type of service? Hat's off to Gempler's.
Purchased a heavy duty auger for my drill. This thing is tough and so much better than the flimsy augers that most people sell. It was a little more expensive, but very well made and it sure saved me a lot of time putting in over 500 bulbs in a woodland setting. I lost the set screw (my fault) and Gempler's sent me one right out! Now thats what I call customer service!! Great company in my opinion.
Z71JROD Clovis, NM (Zone 7a) (1 review) July 13, 2005
I have ordered from Gemplers many times. They are a great company. The offer only commerical supplies and they are some of the best I have ever used. If you are looking to buy tools that will last a lifetime, I recommend Gemplers. They have never messed up any of my orders and also ship promptly. Their website is much easier to use than most other companies and they also offer an excellent catalog. You can't go wrong with Gemplers.
I have ordered on-line twice from Gemplers. First time they sent the wrong item. Second time I ordered 2 items both of which were in stock. Well I only got one item as the other was not available in my size. The website had my size in stock. I was given no notifications or explanations in either case. I would say buyer beware.
Intriguing1 Tulsa, OK (Zone 6b) (20 reviews) May 9, 2003
I ordered a sawtoothed shovel from this company. I had been trying to find one for about a year locally with no luck, and the ones that I found online with other companies were too expensive. When I found the shovel offered from Gempler's, I was ecstatic, and ordered it.
Within 4 days, my credit card was charged, and I received a package from Gempler's... a very small box. It turned out to be a Gempler's catalog with a packing slip showing that there should also be another package with a shovel. I assumed that it would be delivered the next day. When it hadn't arrived for over a week, I e-mailed the company with my saga and got an immediate response. They offered to send out a replacement shovel, and got in contact with the shipper to help me (and themselves) find out what happened to my merchandise. The replacement shovel arrived within 2 days, and is everything I hoped for. GREAT customer service!!