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| Feedback History and Summary |
|Positive ||gardengrama |
January 31, 2011
|I purchased 2 Dramm watering cans last year and was pleased with the items purchased, the price and the service. Unfortunately I had a problem with one of the lifetime guaranteed cans after just one year; I called IGC prepared for a fight and the CSR was absolutely wonderful! THIS is the sort of customer service that will bring me back to International Greenhouse Co. if I need items in the future that I can't find locally. Wonderful company!
|Positive ||henderson9 |
September 8, 2009
|Last fall I placed an order for weed guard fabric and I recently placed a second order this past week. Both times a company rep actually called and confirmed the order and asked my preference for some details related to shipping. The previous order was promply shipped and the transaction completed with little effort. The product ordered is of excellent quality.
|Positive ||locakelly |
Phoenix, AZ (Zone 9a)
May 4, 2009
|I ordered a custom shade cloth (40% Aluminet) from IGC on April 14th on the recommendation of a fellow Phoenix gardener. At first I was a little worried as they say they can only guarantee the custom size you order within +/- 4". However, when I received my shade cloth this past Saturday, it was the EXACT size ordered and I couldn't be happier with the entire transaction. The cloth is very well constructed and I will definitely order from them again if the need arises. The reps were a pleasure to deal with and the cloth arrived sooner than I expected.
|Positive ||wren107 |
Jacksonville, FL (Zone 8b)
February 15, 2009
|I have ordered form this company a number of times. The shipments come quickly. A nice company to work with. Great pvc pipe joints for making greenhouses and benches.
|Positive ||hinhanska |
Van, TX (Zone 7b)
January 3, 2009
|I purchased an 8x12 greenhouse kit from ICG after extensive reasearch on (DIY) greenhouse kits. The company's web site has customer ratings for many of the items and are well worth reading. The web site also allows for you to compare features side by side for various kits.
Once my decision had been made and the purchase made- everything went well. I was emailed updates on shipment and delivery status and shipping was included in the cost. It was delivered promptly and my kit was packed very well.
My greehouse kit had one manufactured piece which had a minor flaw and could not be used but after a quick call to a sales rep- the replacement part was on it's way. I was able to continue building other portions of the greehouse in the interim.
Given the companies website, their sales reps and the quality of the product I purchased- I am delighted with IGC.
|Positive ||Norwell |
Round Lake, IL (Zone 5a)
April 7, 2007
|Ordered some 1020 trays and some plug trays in January. All-in-all a very smooth and easy transaction. Phone in rep was very pleasant to deal with and the shipping was dead on when they said it would be. I just wish they weren't based in Illinois so I could have avoided sales tax, but even with that paid I still came out even with the next best source, plus they will ship in smaller "hobby" quantities. No complaints whatsoever. I will order from them again as needs arise.
|Positive ||ADKSpirit |
Lake Placid, NY (Zone 4a)
March 10, 2005
I found IGC through an internet search for "Greenhouses".
Last summer I ordered a 12 foot x 12 foot permanent Lexan greenhouse from them, and have to say that I was completely satisfied with the transaction. All through the actual sale and while waiting for delivery, the salesman was a pleasure to deal with. I found the price reasonable for the kit. The greenhouse arrived on time, everything was clearly marked, in working order, and there were enough parts to complete the job, in some cases even more than enough.
When my contractor had to place 3 calls to the company to explain some of the instructions, they patiently answered his questions, for which we are both grateful. (Paul had built a couple of other greenhouses, but none like this one.) The only thing I would say is that it does help to have someone building the greenhouse, who has had some previous experience with this sort of thing, as the instructions can be a bit confusing to the novice.
I will gladly order my next greehouse from IGC, when my business expands to that degree. I have recommended them to other people who "dropped by" the see the building progression.
|Positive ||mwestgardener |
Tulsa, OK (Zone 7a)
March 23, 2004
|We placed an order for the first time this year with IGC for a very large ammount of pots and carrying trays.
I was very pleased with the quality of both the items.
Shipping was very good. During the shipping process, we found out that the trays we had ordered were on back order, but the salesperson said that since we had to have them sooner rather than later, they would go ahead and fill the order with trays they had in stock that were to our liking with no additional charges. I highly recommend this company and will order from them again in the future.
|Positive ||snowhermit |
Woodsville, NH (Zone 4a)
October 22, 2002
|I bought a GH heater and other GH supplies from this company. I found them to be knowledgable and friendly on the phone and were very helpful in helping me choose the right size heater.Delivery was fast and I would definitely order from them again.
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