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devilica Eden Prairie, MN (1 review) March 3, 2008
In the summer of 2006, I ordered Green lacewing eggs/larvae from this company. I put them in my garden as instructed, but we saw only a few larvae. We were supposed to have a very large number eating our aphids, but that didn't happen. I contacted the company, and they said that evidently the batch was not alive and so sent a replacement order.
In the meantime, I did some research on how to care for these creatures so I could be sure of doing the right thing. So we got the second replacement order, and it turns out that this order was mostly dead too.
I requested a refund, or at least a credit for a new order the following spring, but I was told that I was only entitled to one replacement order. I said that dead insects replaced by dead insects was not really a replacement. The weather was hot during all of this, and so they said that perhaps that was why they arrived dead. They seemed to think this was my fault, although I think they should know when and how to ship so that the cargo arrives alive.
I called several times about this but was refused satisfaction.
I am still irritated. I hope this review helps someone else