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| T & T Seeds Ltd. Mailing Address:
Box 1710
Winnipeg, Manitoba R3C 3P6 (Canada) Phone: (204) 895-9964
Fax: (204) 895-9967
Paper Catalog Cost: $3 » E-Mail them
» Visit their website
| Recent reviews:
| Past month | Past 6 Months | Past 12 Months |  Positive | 0 | 1 | 3 |  Neutral | 0 | 0 | 0 |  Negative | 0 | 0 | 0 |
| This company offers a variety of seeds. |
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| Company Comment, posted on January 3, 2008: |
I have worked for T & T Seeds for over 25 years. I created their web site at least 8 years ago and they get 1,000's of orders each year from this source. (www.ttseeds.com)
To rate T&T Seeds based on 12 reviews seems a bit much when in total T&T Seeds gets over 50,000 orders from all sources each year.
Many complaints are the result of bad handling in the mail and T&T Seeds makes good on these even though they personally are not at fault. The product is alive and sometimes they can dry out or freeze even though T&T Seeds goes to great lengths for this not to happen.
Most of the problems arise from the fact that live product is mailed but with such great distances in Canada, mail is the only way to send these products.
I can assure you that only a tiny percentage of customers complain about the product they get and those that do are normally treated royally by the staff of T&T Seeds.
Some people just don't see how unreasonable they can be. I am sure that those people might sometimes not get the refund or replacement they think they should get but T&T Seeds is renowned for going far beyond their written guarantees and providing superior customer satisfaction.
A 17% satisfaction rating in no way represents my experience with the small number of complaints T&T Seeds gets each year.
By the way, T&T Seeds gets it's seeds wholesale from the same suppliers as all the other major seed catalogs in Canada so how could they have worse germination? Germination is tested extensively on an on going basis and only quality seed is purchased and sold. I personally have started 100's of dozens of plants from seed and many kinds of plants are difficult to germinate well. These things are alive after all.
Good luck in gardening in 2008 and keep an open mind when you see such tiny numbers. Remember, the vast majority of people that get what they ordered at a price they think reasonable, just don't normally take the time to comment about it.
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| Feedback History and Summary |
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Comments:
| Rating | Author | Content |
| Positive | blackberrysage
ottawa
Canada
(3 reviews)
November 18, 2009 | I did not order from this company in 2009, but I did in 2008. I plant an extremely small veggie garden and most times I have seeds left over which I save and plant the next year. I have found the seeds ordered were good. Germination was great. I have not ordered nursery stock from them so cannot comment on their plants. Seems to be a mixed review on those. I will order seeds from them again. | | Positive | w3nD
Port Coquitlam
Canada
(1 review)
June 3, 2009 | This was my first year ordering from T&T Seeds. I ordered strawberry plants, petunia seeds, and geranium seeds. The seeds arrived first along with the bonus seaweed fertilizer. The petunia seeds were in a small plastic vile that was crushed during shipping and the seeds went everywhere when I went to dump the vile into my hand! The strawberry plants were intended as a Mother's Day gift so I called the company to inquire about the shipping date which I was told would be about a week later than I needed. After I explained my intentions, they immediatley offered to put a rush on my order. I mentioned the petunia predicament and was not overly satisfied with the response I got over the phone, but was pleasantly suprised to receive a replacement pack of petunia seeds with the strawberry plants that arrived in plenty of time for Mother's Day! Both the geranium and petunia seeds sprouted within a couple of days and had almost 100% germination rate. I'm considering ordering more strawberry plants for myself next year! | | Positive | Mitanoff
carleton place, ON
(Zone 4b)
(2 reviews)
June 2, 2009 | I received lily bulbs as a gift from a friend in Winnipeg (i am located in ON). They were the healthiest bulbs I have ever seen! Heavy, firm bulbs, about 3x larger than a golf ball and some even had roots! They have been planted in the garden for about 3wks now and they are growing no problem.
Also, they arrived in time for planting.
I might have to order something myself from here next year!
| | Positive | jannygardener
Winnipeg Manitoba
Canada
(Zone 3a)
(1 review)
July 22, 2008 | I have been a customer of T&T for many years now....
I love ordering from them...or instore purchasing from them...If they don't have what I want they always help me find something I want just as much. Anything in the way of perennial, rose or shrub....the one or two times they failed to thrive, or had the nerve of dying...ha ha....have been replaced no problem. Everywhere I have ever ordered from..(many) have the same occasional problems...substitution, or damaged product. A few cranky negatives in no way represent what a great business it is...whether ordering or purchasing in store | | Positive | hemerocallis703
Shelburne, ON
Canada
(1 review)
May 16, 2008 | T&T shipped promptly, or on planting schedule, everything I ordered. Both seeds, supplies, and live plants. Got some unexpected bonus seed packs for web/qty/early order. Paperwork was thorough and complete. Looks good so far.
-Hemerocallis | | Positive | altruism
winnipeg
Canada
(1 review)
March 26, 2008 | I'm not sure I understand how a company like T & T seeds can be rated based on 12 comments that go back as far as 2001. The majority of positive comments speak for themselves, I should say. I've only ever had good luck with T & T products and definitely plan to use them again this year in my newer gardens. Have another successful year, T & T. Glad to see you aren't letting a few negs get ya down. | | Positive | sportAB
Strathmore
Canada
(1 review)
January 16, 2008 | Have been ordering from T&T for the last 4years when I lived in Ontario and have already placed my order for this year. I am now in Alberta. I always order live plants also. Only problem was the 3rd year when some echanacea did not grow. I always plant as soon as I get the order in also. I contacted them and though they were out of stock because it was a popular order, they readily gave me store credit that I used the following year. I have no complaints. | | Positive | jmcinwpg
Winnipeg
Canada
(1 review)
October 29, 2007 | All the seeds I ordered came very quickly, and my germination rate was minimum 85%. When the plants arrived, all were of a fantastic quality. The cherry tree was on the smaller side, but after planting it seemed to take of quickly and is doing beautifully!
I will definitely order from here again! | | Negative | crazy_gardener
Wainwright, AB
(Zone 2b)
(42 reviews)
September 1, 2007 | Be warned folks!
I had ordered pellet Cyperus eragrostis ‘Wind Dancer’ ornamental grass seed and every pellet was crushed into a fine dust-like powder. I wrote them an email to put in a complaint and they "Brian" would not replace the product that I was NOT happy with.
They absolutely do not abide with their policy guarantee stated in their catalogue and obviously do not care about customer satisfaction.
He kept saying that the seed will still germinate. Yes it probably will, however I ordered and paid for pelleted seed at a costly price for 15 seeds and for a good reason, it makes the handling of the seed much easier which I prefer. I can take my tweezers and place the pelleted seed exactly where I want them to germinate. If I wanted raw seed I would of ordered elsewhere at a cheaper cost. Most companies that sell pelleted seed will send them in those little plastic vials to prevent crushing.
This has not been the first time I’ve had problems with this company, a couple of years ago they sent dead rotted potted plants, yes they did give me a credit but its still very disappointing when you have your heart on something you’ve ordered and that you wanted so badly for your garden and ended up receiving nothing but lifeless plants!
And a few years ago, I had ordered many lily bulbs which ½ of them came rotted and moldy.
There are other seed/plant companies that will fulfill customer satisfaction and much, much better quality than this company.
My last email to this company was to tell him to take me off the mailing list and do not send me any further catalogues in the future. I will take my business elsewhere.
On October 6th, 2008, crazy_gardener added the following:
Your boss did not fulfill his promise as stated in the guarantee policy. He absolutely refuse to credit/refund these crushed seeds that I paid for, just ask him, I’m sure he would remember. Above and beyond customer service sure didn’t happen in this sale.
Like I said before folks, there are other excellent seed/plant companies to mail order from (Stokes being one of them) that send undamaged round pelleted seeds in plastic vials and that treat every customer with respect and that will implement their no-hassle guarantee.
On October 6th, 2008, crazy_gardener added the following:
You ask "What more can a customer want?"
I wanted my my hard earned money back, a credit or a replacement.
I see you are now sending pelleted seeds in plastic vials now, yet your boss could not go above and beyond for the damaged seeds that were sent to me.
You folks at T&T seeds really need to work on your customer service. Oh btw the catalogues that you still send to me are great in the compost pile.
On October 6th, 2008, crazy_gardener added the following:
-T&T Seeds sells to 10's of thousands of people each year
-they get 1,000's of orders each year
-T&T Seeds gets over 50,000 orders from all sources each year.
Yet they could not afford to give me my $5 back? Hmmm, what a joke.
Company representative comment on October 6, 2008:
On Jan 4, 2008 1:54 PM, T & T Seeds Ltd. added:"Brian" happens to be one of the 2 owners of the company. Many people got the 'Wind Dancer' with no problems and without talking to him, I know he wouldn't refuse to credit or replace a product without good reason.
T&T Seeds has a "superior" reputation for customer satisfaction and often goes above and beyond their stated guarantee. "Little plastic vials" might be a good idea, but would a substantial cost increase in packaging be worth the very few complaints that T&T Seeds has gotten over palleted seeds? Would you spent $1,000's of dollars to fix a problem worth only dollars? I personally have received palleted seeds from Parks and Thompson and Morgan without them coming in a vial.
T&T Seeds does everything in their power to make sure people get live plants but sometimes the mail just doesn't work. The only thing T&T Seeds can do in this case is give a credit and to condemn T&T Seeds for being mail order just isn't very fair.
Last year I received some surplus lily bulbs at the end of June. I left them in the box for 2 weeks before planting them and every single one, bloomed by the end of the year. Not one was rotted or moldy!
Retail sales is a 2 way street and sometimes customers take advantage of the companies' satisfaction policies at the expense of all the reasonable customers. People who expect that everything should go their way, to matter what, cost all the rest of us a lot higher prices. T&T Seeds normally errs on the side of making their customers happy instead of what makes good business sense. There is and should be a balance between the 2 sides and all purchasers should know, it can't be perfect in all cases, specifically when we are talking about seeds and living plants.
All a company can do is their best and at T&T Seeds that means fast shipping, of good products, at a reasonable price, backed by superior customer service. What more could a customer want?
On Oct 6, 2008 12:48 PM, T & T Seeds Ltd. added:All T&T Seeds pelleted seed is shipped in a small crush proof vial so that the seed arrives exactly as ordered. T&T Seeds listens to every complaint but some people can't be pleased no matter how hard we try. T&T Seeds has a policy of not commenting on particular customers in public but I can say that this order was handled by one of the owners of the company and all due consideration was given.
I guess that is why there are many options for people looking for quality seed! T&T Seeds sells to 10's of thousands of people each year and almost all are very happy with the product and service they get and continue to buy from T&T Seeds year after year.
All a company can do is their best and at T&T Seeds that means fast shipping, of good products, at a reasonable price, backed by superior customer service. What more could a customer want? | | Negative | flytrap_canada
tofino
Canada
(4 reviews)
August 8, 2006 | They substituted seeds on my order and the plants were rather disappointing - both in size, colour and in flavour (blueberries and strawberry plants)... (kiwi vine died after one winter). | | Negative | dandelione
whistler
Canada
(6 reviews)
June 9, 2006 | Although all plant material and seeds were delivered promptly, some plants and seeds were missing and had been substituted. These were replaced by previous season's seeds . None of this material germinated. I would have preferred they refunded my payment for the missing order items.
The blueberry bushes were small and spindly, and did not last the season here in the cold winter, whereas other similar specimens from other mail order nurseries have thrived very nicely. | | Positive | DONBROWN
Halifax
Canada
(12 reviews)
January 5, 2006 | I order seeds every year from this company and always have prompt service and excellent results. It is one of my favourites! | | Neutral | 2zeus
(Zone 7b)
(12 reviews)
October 11, 2005 | Ordered seeds and dahlia tubers - the seeds were ok, the dahlias were a big disappointment - the smallest tubers I have ever seen, 2 refused to grow at all, and 2 are still, at the end of the season, only about 18" with no blooms. I did get offered a refund for the 2 that didn't grow at all, but I wouldn't order from them again, just because the tubers were so tiny, and the result so bad.
On May 20th, 2006, 2zeus changed the rating from negative to neutral and added the following:
When contacted the SECOND year after I received a plant, to tell them that it had finally bloomed, and was not the correct colour, this company shipped me a replacement plant of another kind (they were sold out of the first) within a week - now that's amazing customer service! | | Positive | spectrum
(Zone 2b)
(3 reviews)
May 8, 2005 | This company packages their plants very well for shipping and includes very good, detailed instructions with fruit trees. They will correct any problems quickly (eg. send replacement plants) if contacted by telephone. Most of their seeds germinate well. | | Positive | Twrosz
Edmonton
Canada
(8 reviews)
December 4, 2003 | I've been ordering from this company for over 25 years and in general have been pleased. Prices are middle of the road and service is good. If ever I've had a complaint regarding plants received it's always been dealt with promptly and to my satisfaction. | | Positive | speedwell
(2 reviews)
September 5, 2003 | Ordered 35 tree seedlings and bareroot stock this year, trees were of excellent quality and I had very high survival rates. Also ordered grapes and a few perennials, also of excellent quality. | | Negative | echoes
Southern MB
Canada
(10 reviews)
June 23, 2003 | Have ordered from this company for several years, mostly plants and bulbs. Too many plants are not the cultivar ordered as pictured in the catalogue. Irises, glads, roses, lilies, campanulas, to name a few. Some plants come very small for the money. This year the plant I wanted most came dead. Deader than dead. They do try to fix things or give a credit if you complain. | | Positive | broots
Cochrane, ON
(Zone 2b)
(20 reviews)
October 1, 2002 | Have been ordering from this company for a number of years & so far have been completely satisfied. I have never ordered plants & order a few pkg of seeds-in the catalogue it tells you how many seeds are in each pkg-[for most pkg, not all]. I order mostly plant accessories. Their liquid seaweed is fantastic & I go through almost 6 bottles a year. I tried their 'super plugs' this year & they are really good for starting annual poppies,even better than the Jiffy 7's. | | Negative | cerise
(4 reviews)
September 25, 2002 | I have ordered from many companies and this is not one of my favorites. Their plants are small and their seeds do not germinate well.
Ordered from here more than once and disappointed. | | Positive | trailingon
dobie, ON
(Zone 3a)
(2 reviews)
December 26, 2001 | I have ordered many times from this company and have always gotten both excellent service and quality products. Once when the germination of a package of seeds was very poor someone else had gotten ahold of them and I was sent a replacement package of seeds without getting in touch with them. Thats customer service. |
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