The scoop on 'T & T Seeds Ltd.'

I'm not sure I understand how a company like T & T seeds can be rated based on 12 comments that go back as far as 2001. The majority of positive comments speak for themselves, I should say. I've only ever had good luck with T & T products and definitely plan to use them again this year in my newer gardens. Have another successful year, T & T. Glad to see you aren't letting a few negs get ya down.

Have been ordering from T&T for the last 4years when I lived in Ontario and have already placed my order for this year. I am now in Alberta. I always order live plants also. Only problem was the 3rd year when some echanacea did not grow. I always plant as soon as I get the order in also. I contacted them and though they were out of stock because it was a popular order, they readily gave me store credit that I used the following year. I have no complaints.

All the seeds I ordered came very quickly, and my germination rate was minimum 85%. When the plants arrived, all were of a fantastic quality. The cherry tree was on the smaller side, but after planting it seemed to take of quickly and is doing beautifully!

I will definitely order from here again!

Be warned folks!

I had ordered pellet Cyperus eragrostis ‘Wind Dancer’ ornamental grass seed and every pellet was crushed into a fine dust-like powder. I wrote them an email to put in a complaint and they "Brian" would not replace the product that I was NOT happy with.

They absolutely do not abide with their policy guarantee stated in their catalogue and obviously do not care about customer satisfaction.

He kept saying that the seed will still germinate. Yes it probably will, however I ordered and paid for pelleted seed at a costly price for 15 seeds and for a good reason, it makes the handling of the seed much easier which I prefer. I can take my tweezers and place the pelleted seed exactly where I want them to germinate. If I wanted raw seed I would of ordered elsewhere at a cheaper cost. Most companies that sell pelleted seed will send them in those little plastic vials to prevent crushing.

This has not been the first time I’ve had problems with this company, a couple of years ago they sent dead rotted potted plants, yes they did give me a credit but its still very disappointing when you have your heart on something you’ve ordered and that you wanted so badly for your garden and ended up receiving nothing but lifeless plants!

And a few years ago, I had ordered many lily bulbs which ½ of them came rotted and moldy.

There are other seed/plant companies that will fulfill customer satisfaction and much, much better quality than this company.

My last email to this company was to tell him to take me off the mailing list and do not send me any further catalogues in the future. I will take my business elsewhere.

"Brian" happens to be one of the 2 owners of the company. Many people got the 'Wind Dancer' with no problems and without talking to him, I know he wouldn't refuse to credit or replace a product without good reason.

T&T Seeds has a "superior" reputation for customer satisfaction and often goes above and beyond their stated guarantee. "Little plastic vials" might be a good idea, but would a substantial cost increase in packaging be worth the very few complaints that T&T Seeds has gotten over palleted seeds? Would you spent $1,000's of dollars to fix a problem worth only dollars? I personally have received palleted seeds from Parks and Thompson and Morgan without them coming in a vial.

T&T Seeds does everything in their power to make sure people get live plants but sometimes the mail just doesn't work. The only thing T&T Seeds can do in this case is give a credit and to condemn T&T Seeds for being mail order just isn't very fair.

Last year I received some surplus lily bulbs at the end of June. I left them in the box for 2 weeks before planting them and every single one, bloomed by the end of the year. Not one was rotted or moldy!

Retail sales is a 2 way street and sometimes customers take advantage of the companies' satisfaction policies at the expense of all the reasonable customers. People who expect that everything should go their way, to matter what, cost all the rest of us a lot higher prices. T&T Seeds normally errs on the side of making their customers happy instead of what makes good business sense. There is and should be a balance between the 2 sides and all purchasers should know, it can't be perfect in all cases, specifically when we are talking about seeds and living plants.

All a company can do is their best and at T&T Seeds that means fast shipping, of good products, at a reasonable price, backed by superior customer service. What more could a customer want?

They substituted seeds on my order and the plants were rather disappointing - both in size, colour and in flavour (blueberries and strawberry plants)... (kiwi vine died after one winter).

Although all plant material and seeds were delivered promptly, some plants and seeds were missing and had been substituted. These were replaced by previous season's seeds . None of this material germinated. I would have preferred they refunded my payment for the missing order items.

The blueberry bushes were small and spindly, and did not last the season here in the cold winter, whereas other similar specimens from other mail order nurseries have thrived very nicely.

I order seeds every year from this company and always have prompt service and excellent results. It is one of my favourites!

Ordered seeds and dahlia tubers - the seeds were ok, the dahlias were a big disappointment - the smallest tubers I have ever seen, 2 refused to grow at all, and 2 are still, at the end of the season, only about 18" with no blooms. I did get offered a refund for the 2 that didn't grow at all, but I wouldn't order from them again, just because the tubers were so tiny, and the result so bad.

This company packages their plants very well for shipping and includes very good, detailed instructions with fruit trees. They will correct any problems quickly (eg. send replacement plants) if contacted by telephone. Most of their seeds germinate well.

I've been ordering from this company for over 25 years and in general have been pleased. Prices are middle of the road and service is good. If ever I've had a complaint regarding plants received it's always been dealt with promptly and to my satisfaction.

Ordered 35 tree seedlings and bareroot stock this year, trees were of excellent quality and I had very high survival rates. Also ordered grapes and a few perennials, also of excellent quality.

Have ordered from this company for several years, mostly plants and bulbs. Too many plants are not the cultivar ordered as pictured in the catalogue. Irises, glads, roses, lilies, campanulas, to name a few. Some plants come very small for the money. This year the plant I wanted most came dead. Deader than dead. They do try to fix things or give a credit if you complain.

Have been ordering from this company for a number of years & so far have been completely satisfied. I have never ordered plants & order a few pkg of seeds-in the catalogue it tells you how many seeds are in each pkg-[for most pkg, not all]. I order mostly plant accessories. Their liquid seaweed is fantastic & I go through almost 6 bottles a year. I tried their 'super plugs' this year & they are really good for starting annual poppies,even better than the Jiffy 7's.

I have ordered from many companies and this is not one of my favorites. Their plants are small and their seeds do not germinate well.
Ordered from here more than once and disappointed.

I have ordered many times from this company and have always gotten both excellent service and quality products. Once when the germination of a package of seeds was very poor someone else had gotten ahold of them and I was sent a replacement package of seeds without getting in touch with them. Thats customer service.