DavidLMo St Joseph, MO (8 reviews) October 16, 2015
Posted on October 17, 2014, updated October 16, 2015
Best packaging I have ever seen and I have internet purchased plants from over 50 vendors.
And their Fall Sale prices are GREAT! Great value, great selection, great delivery and packaging.
Highly recommended and WILL return again.On October 16th, 2015, DavidLMo added the following:
Looking for Awesome rating .... :-) Email to the company today:
You folks are awesome!!
I received Order 88184 today which was a replacement for Order 87918 which I had just received a week ago today. On the earlier order, I was concerned as to whether the plants would even make it. One was in particularly bad shape. They were received bone dry and all the soil had fallen out of the pots. I called
just Monday of this week.
The replacement plants are MUCH better than those I originally received. They look great --- EVEN though, they too were received bone dry and most of the soil
was not in the pots.
I have given you highly rated evaluations on the net at sites I WILL continue doing so as you guys are great. Quality is good, prices are reasonable and customer service is some of the best I have ever encountered.
Order 87918 was my third order with you and I am so happy, I may place yet another order in the next few days.
This, along with 3 orders from other online nurseries, were my first online plant orders. The largest was from Santa Rosa Gardens and with 3 of 4 orders received, these are the nicest. All of the 25 plants I ordered are beautiful. The packaging was first class.
A few of the plants in a package I ordered weren't in stock but a quick email resolved that. All the questions I had were responded to very quickly. Will definitely be ordering from them again.
I was nervous about ordering live plants online, as I had never done that before. My experience was AWESOME. I ordered during a sale and still received a % off code for signing up for emails. One plant was not available when it came time to ship (I had ordered some time in advance), but I was offered very acceptable alternatives. Emails are nearly always answered very quickly (and always so if I have a true question--I do tend to be a bit chatty).
The plants arrived looking great, except for perhaps one. I called with a question and received an immediate answer. I did not expect anything to really bloom or grow much this year, but three of my six plants did bloom. They all grew at least somewhat (and some more than that), which is great considering they are first year perennials (and we had a a very rough NC summer). One plant did not do well and ended up dying. I emailed to ask if it would potentially come back in the spring. My response was an apology and an order for a replacement plant (plus an extra free one of something I ordered previously). That tells me this company really does stand behind their plants!
I cannot say enough good things about this company--great plants, great customer service, personal service, and coupons. I just put in another large order for spring 2016, and I am excited!!
Santa Rosa Gardens is extraordinary. Their customer service is prompt, their packaging is great, their shipping is precise and prompt. Everything I've ever ordered from them has thrived, far outstripping plants I've ordered from other mail order nurseries. Even the clearance plants I ordered and planted in mid-July (in Atlanta, no less) perked right up and look great now. I may stop ordering from anybody else!
Highly recommend this nursery. Good prices and excellent sales prices. Plants arrived in stretchy mesh sleeves that held them all in their pots nicely, and then each was wrapped in several layers of brown paper for added support. And the paper had vents for air circulation. Excellent communication, even though I was confused and probably aggravated the beans out of them lol! They emailed me a discount coupon to cover the difference of a pricey plant that went on sale right after I bought it, but I felt it was only fair to decline it since by that time they were probably ready to scream from frustration with me lol! (As an added plus, I ended up with a whole bunch of mesh sleeves that I can use to bag my bar soaps. I usually use the netting from bags of fruit, it makes a great exfoliator & quickly produces tons of suds. But these are so much more sturdy & a bit softer. And of course, I used the brown paper as a weed barrier when I planted my new babies. Probably the most usefull packing I've ever run across!)
I ordered 35 perennial plants on 6/23/15 and received them on 6/26/15 all in perfect condition. Each plant was meticulously placed in a heavy net covering and then was wrapped in heavy cushioned brown paper and came damp. Plants on the bottom were as perfect as the ones on top. I got these on sale at a great deal and they were substantial plants They came in 3 1/2 inch square pots with plenty of soil which the netting keeps in the pots. I would highly recommend this company for plants as their size is decent and their shipping method is very protective and prevents damage in shipping. Very, very happy. Thanks! Randi
I've ordered and have been very pleased with Santa Rosa in the past. This last order I did have a problem however. The plants were very wet, (I was told they had dealt with a lot of rain which was true and forgivable), and one plant was suffering terribly. It had lost most leaves and what was left were yellow. They were very quick to offer a replacement and even sent a free gift plant as well. The replacement and gift plant were in very good shape. The Bell Flower was even in bloom. Not the largest plants I've received from them, (although the two lewisias were larger than my local nurseries offered and beautiful!) but I'm very pleased. I'll definitely order from them again.
My first purchase from Santa Rosa in spring of 2014 was fine. No issues, so I decided to buy more items this spring. My order came and most of the plants were bone dry. The plants were poorly packaged as well. That combined with the bone dry soil and probably rough handling by the shipping service caused one of the plants to come out of its pot and dump most of the soil out in the box. Luckily, this plant was an echinacea and they can handle abuse. I repotted it and soaked the plants over night in a tub of water. All of them made it. I took a pic and sent them an email about it but no one ever got back to me. There are several other nurseries with a better selection and better packaging than this retailer. I don't really see a reason to purchase from them again.Company representative comment on June 2, 2015: On Jun 2, 2015 9:09 AM, Santa Rosa Gardens responded with:
I apologize for any issues you had with your shipment and assure you that we will correct those problems. Please be sure to check your junk mail and add Santa Rosa Gardens to your 'safe senders list'. It would be very unusual for your shipping complaint to be overlooked. From your description, it sounds like the plants received less than normal shipping care in transit. 'Bone dry' and 'out of the pots' usually suggest that the plants sat in a hot truck for an extended period, and the box was mishandled along the way. Please give us a call and we will absolutely correct any issues with the shipment and send replacement plants as needed. We hope you give us an opportunity to prove you wrong regarding our packaging. We're quite proud of our methods and our success rate. Thank you.
Love this company! Great costumer relations person, always answers email promptly. I have ordered from them several times, plants always arrived in good shape and took in my garden. If the plants are small, they are held back with a notification. My favorite thing however is the Bargain Box! Never yet failed to delight me.
DonnaMack Elgin, IL (Zone 5a) (54 reviews) May 30, 2015
Posted on April 25, 2013, updated May 30, 2015
Posted on March 29, 2013, updated April 25, 2013
Posted on March 29, 2013, updated March 29, 2013
I ordered from Santa Rosa based on the overwhelmingly positive feedback, but my personal experience was very disappointing. I ordered two alchemilla mollis from their half price sale last fall, and received very tiny, rather wornout plants. I had to put tags on them so I could find them, they were so tiny. I have been gardening since 1996, so I know how to install plants.I though that I would wait for spring, but they have shown no development at all, so I have ordered plants from another company.
I should add that evry single plant I ordered from other companies, however small, performed for me.On March 29th, 2013, DonnaMack changed the rating from negative to neutral and added the following:
I received a very gracious email from Ms. Jude Groninger of Santa Rosa Gardens. She seemed genuinely concerned, and offered me a ship date of April 22 for the replacement plants.
I am changing my rating to neutral, and if this attention is any indication, I am in hopes of changing my rating to positive.On April 25th, 2013, DonnaMack changed the rating from neutral to positive and added the following:
I received replacement plants, plus a gift, and I must say that the alchemilla mollis are amongst the finest I have ever received - beautiful, large, and well packaged. Just excellent.On May 30th, 2015, DonnaMack added the following:
I must give credit where credit is due. I have ordered several grasses from Santa Rosa this year: calamagrostis acutifolia, calamagrostis brachtitryca, miscanthus 'Morning Light'. All have been excellent.
I placed two large orders on faith just by the positive reviews here and I was not dissapointed. Everything was large and healthy. I got their bargain boxes (shade and perennial) and they gave me very nice selections (chelone, heucheras, coreopsis, hibiscus, brunnera, hellebores and more that I can't recall right now). They have great coupons and free shipping for larger orders. As a result I have ordered hundreds of dollars worth since. Their prices are usually the cheapest and their plant sizes are bigger than other nurseries. I'm definitely a customer for life!
My first order (found them on a garden blog "An Obsessive Neurotic Gardener") and can't say enough about this organization! The plants I ordered were very healthy, a good size, well packed and shipped. I was a little worried about the flat rate longer shipping (cheap me), but they arrived in virtually perfect condition. Careful unwrapping (love the stocking-netting!) and a little water and they are just fine, waiting for just a few more days to condition from Florida to Maine on the covered front porch . . . I WILL be ordering again!
saradus Maple Park, IL (20 reviews) April 30, 2015
I love Santa Rosa Gardens, so much! I've placed several orders with them over the past two years, some super large and some small. The plants are consistently healthy and well packaged. Santa Rosa Gardens also offers a wide variety of perennials and grasses, and frequently offers coupons and specials. I've been able to try many new plants because of the affordability. Super pleased! Would be delighted if they would start to offer more shrubs.
esanita TYASKIN, MD (Zone 7a) (14 reviews) April 23, 2015
I couldn't decide between neutral and negative. Today I received my first order from SR. The plants are great (large, healthy), and SR's prices are very good. The packaging, however, is the worst I've ever seen. Out of the 8 plants delivered, only 2 were still securely in their pots. The 3 agapanthus were all dumped out of their pots, with roots exposed. Another 3 had enough dirt dumped out that, while they were still in their pots, their roots were showing. The net sock over the plants does nothing to contain the soil. I don't know if I will order from them again.Company representative comment on April 30, 2015: On Apr 30, 2015 6:55 AM, Santa Rosa Gardens responded with:
Thank you for providing us with feedback. We do appreciate hearing back from customers regardless of the good news or bad.
If you look at comments from most of our customers, I think you'll find that we (1) work very hard to develop packing methods that are effective and secure (2) back them up with quick and responsive service to any issue.
With 3rd party shipping, there is one certainty: some boxes will take what we like to call 'abnormal treatment' during transit. It takes some doing to knock the plants loose from our wrapping method, but if that happens, the box and plants will likely become a mess. Fortunately, that does not occur often.
If you notified sales of the issue, I am sure that you were told that we would gladly replace any damaged plants. If you did not notify sales, I urge you to make that contact. We stand behind our products, even during the shipping process. Thank you.
I have been ordering from Santa Rosa Gardens for 2 seasons thus far. I have always been pleased with the material they send, and with the packing, etc. I cannot always plant as soon as I receive material so sometimes I have to place seedlings in a sheltered spot (I use a lg. plastic windowbox)
in the shade on my patio. In my experience, these seedlings are tough and sturdy. Yes, sometimes the plant is small and sometimes the plant is root bound. But as an experienced gardener, I know what to do with them. I have a nursery bed for babies, and I simply trim down a root bound plant at planting and give it extra attention. Always great CS, and I save alot of money. Will continue to purchase from them.
MWilliams87 Chapel Hill, NC (2 reviews) November 10, 2014
I can say nothing but good things about Santa Rosa Gardens. I've ordered butterfly bush, ornamental grasses, black eyed susans, and lavenders from SRG. The plants are outstanding and arrive very healthy looking. The packaging is phenomenal, easily the best packaging I've ever seen from a online nursery. Each plant is individually placed a net sock, to keep the soil from spilling out all over then box, and then wrapped in paper. The fall clearance prices are an absolute steal! At $5 flat rate 2 day shipping... just can't be beat.
You can also pick when the order will ship overall outstanding customer service, healthy plants with well developed roots, and very reasonable prices!
Treaseek Okmulgee, OK (3 reviews) October 16, 2014
Great company. Great communication. Great variety of plants. Good packing. Plants arrived in perfect condition. Already planted and doing well so far. I have become a life long customer.
I probably would have hesitated to order from Santa Rosa Gardens because I am on the upper East Coast, figuring transit was too far for plants to go by Ground transit, had it not been for a fellow-DG'er who highly recommended them and they were having a fall sale. I ordered 15 plants at really reasonable prices and saw on their website they plainly display what size their plants are (and how they are packed).
I cannot say enough about this company or the plants that I received. They have definiltely won my business with their prompt shipping (I LOVE that you can pick the ship date and know when to expect your plants, at a time that is convenient for you!), the wonderful packing and the size of the plants did NOT dissapoint. I was impressed at how large some of the plants were, some more than 12" high and full, nice, healthy plants. Some even had blossoms or buds on them, including a foxglove, which I did not expect.
Santa Rosa can expect more business from me and I would high recommend them. The plants were shipped on the Monday I requested, and arrived on Thursday, which was VERY reasonable shipping time as well!
I ordered several dozen perennials at Fall sale prices from Santa Rosa Gardens. Email communication on the status of my order was excellent and they quickly refunded me for an item that was not longer in stock...after giving me the option of waiting until Spring when more would be available. My order arrived quickly and the plants were in great condition...not only because they clearly had been well taken care of before shipping but because each plant had a mesh stocking and wrapping of paper that protected it in transit. This was my first transaction with their company and I was very impressed. Thank You!
Mima56 Thayer, MO (Zone 6a) (10 reviews) October 4, 2014
Posted on May 11, 2014, updated October 4, 2014
I placed a first order with Santa Rosa Gardens, large by my standards, and was very pleased with the transaction and with my plants. I ordered 33 perennials. The packing was amazing, and the plants were big and healthy, with the exception of two that had a horrible fungus. But due to the packing, they never came in contact with the other plants. Whew! Too, I was missing one plant from my order. I emailed the company immediately, and knowing it was their super busy season told them \"no rush\". But I received my new plants in less than a week!
My plants have been in the ground for a month and are doing great. Two asclepias even started blooming within a week! I must say that I am very pleased with my first experience with Santa Rosa Gardens, and I shall order again, especially now that Bluestone Perrenials is out of my price range.On October 4th, 2014, Mima56 added the following:
I placed a smaller fall order with Santa Rosa Gardens, and the plants I received were in great shape. The Sedum, Autumn Joy, is even going to bloom! I especially like the fact that when you get ready to order, the website shows you how many of each plant are available. Too, this time I said to ship ASAP, and they emailed me with the ship date, so I could mark my calendar. And with each shipment, the plants arrived a day or two sooner than expected.
shindagger Oklahoma City, OK (4 reviews) October 1, 2014
Posted on October 27, 2010, updated October 1, 2014
This is a great company to deal with. The plants were extremely well packed and fresh, the personable service excellent. The responses I received via e-mail when I made several changes in my order while waiting for the weather to cool down for proper shipping time was gracious.
The ornamental grass plants I received were smaller than I can buy retail locally but were so much quicker to establish and they were all well rooted. They are now three times larger, looking like gallon sized plants as compared to the 4\" size they were when I received them about a month ago and some are blooming. The gallon sized grasses I planted that I purchased locally two months ago don\'t look like they have grown much at all and were very root bound when I purchased them which seems to be common with grasses. I am sold on this smaller sized plant and the choices are so much better than what I can find here.
I was so impressed, I ordered more grasses taking advantage of their Fall Sale and I just received the 2nd order today and these plants were excellent as well, the service consistent.
I will certainly order from them again next spring. On October 1st, 2014, shindagger added the following:
Its been a while since I ordered from SRG but I placed 3 separate orders this fall for more varieties of grasses. I love this company, when you see the plants you just want to order more, so I did, two more times. The plants were healthy, large and arrived in great shape. I'm working on a small prairie and their great selection of affordable native grasses is helping make this possible as they naturalize in my landscape. Along with the fall sale plants, I pre-ordered 'Red October' Big Bluestem, seems SRG is the only online place who is selling it, I can't wait to see it color up next fall. I can't say enough about their packing, the ease of ordering, clarity of your order status, the quality of plants and the fun it is to place the order and receive those wonderful big white boxes of healthy plants at such unbelievably reasonable prices.
I don't think I am exaggerating when I say that this company has got to be at least in the top five in the entire country! I have ordered several times from them now, the first time just a few months ago, and every time has been a wonderful experience. In fact, I am going to have to fuss at them for making me spend so much money! LOL They keep sending me these coupons, and I cannot resist! Seriously, everything is packed wonderfully, the plants look great and healthy, the prices are more than reasonable, and the shipping prices are more than fair. I just can't say enough great things about his company.
Posted on June 28, 2013, updated August 14, 2014
Posted on March 15, 2013, updated June 28, 2013
Posted on March 9, 2013, updated March 15, 2013
Posted on November 2, 2012, updated March 9, 2013
Posted on October 12, 2012, updated November 2, 2012
Posted on October 4, 2012, updated October 12, 2012
Posted on July 1, 2012, updated October 4, 2012
I had come across Santa Rosa several times in the past while researching plants on the net but had never ordered from them as their prices seemed \"too good to be true\" (especially the end-of-season sale prices - wow!!). After recently coming across them again, I checked them out on Dave\'s and promptly placed an order for approximately 30 plants due to their great reputation here. Well, I could not possibly be happier!
Customer service has been absolutely wonderful (thank you, Jude, for all of your help and for your patience - you\'re terrific!!). They kept me informed on the status of my order, answered questions in a quick and friendly manner, and they shipped my order out promptly. Every single plant arrived healthy, robust and with a full, well-developed root system and each was sleeved in its own \"sock\" for added protection. Also, the shipping fee is amongst the lowest I have seen ($7.99 flat fee with optional 2-day or next-day air). Based on the price, the plants, the vast selection, the packaging, and the customer service, Santa Rosa is now one of only two nurseries that I will always check first when placing an order. Thank you, Santa Rosa, for the great service - you are truly a 5 star nursery! On October 4th, 2012, Old_Gardener added the following:
I placed an autumn order and received it last week. Every plant has a robust root system and all looked great except for one Gaillardia who did not travel as well as its companions. I emailed Jude on arrival and was immediately offered a replacement. I requested a few days, however, to watch this particular plant. I am happy to say that I emailed Jude this evening cancelling the replacement as the Gaillardia has fully rebounded and now looks as good everyone else (healthy roots = healthy plants). I have already placed another order due to ship on Monday. Great plants at great prices coupled with quick, responsive customer service make SRG a gem of a nursery! On October 12th, 2012, Old_Gardener added the following:
I received the next order and, as before, every plant looks great! The plants that I received two weeks ago have all transitioned well in my garden, are rapidly putting on size, and many are sending up buds. Santa Rosa is fantastic!!On November 2nd, 2012, Old_Gardener added the following:
I placed another order earlier this week that arrived today. Although it is late in the season and I purchased sale plants, each and every plant looks fantastic - truly an exceptional delivery. I cannot recommend Santa Rosa highly enough - I will definitely place more orders with them in the future. Also, the plants I received 3 weeks ago have not only settled in, but they have grown considerably (doubled in size or more) and at least half are blooming! Thanks, Santa Rosa, for offering such healthy, robust plants at great prices and thank you, Jude, for always keeping me up to date on the status of my order and getting back to me so quickly whenever I have had a question. On March 9th, 2013, Old_Gardener added the following:
I placed an order for 24 plants on 2/1 for early spring/March shipping. The plants were shipped last Monday or Tuesday (I received a ship notice on both days - perhaps it is due to there being 2 boxes shipped?) and I received them on Thursday. UPS left my boxes in the middle of a shared driveway (not at my house), the smaller box was upside down, and the plants in the smaller box appeared to have suffered a difficult ride (1 was even out of its pot). Thankfully, SRG had wrapped and packed the plants well and all 21 plants arrived green and moist. I did email Jude just in case the upended plants go into shock and she emailed me back immediately - thank you, Jude, you are fantastic - but, as of last night, they were all resting comfortably in the greenhouse.
I was notified on Tuesday (after shipping) that 3 of the 24 plants were on backorder (hence, receiving 21) and I only wish they had notified me prior to shipping so that I could have substituted similar cultivars that are in stock for the ones that were not ready yet. Still, a very positive review and I have already placed another order to fill in another section of garden.
Santa Rosa Garden has great prices, fantastic customer service (Jude is the best), and packaging that survives the perils of shipping. All of the plants that I have received have, without fail, been well-rooted and healthy. Truly 10 stars! Oh, and many of the perennials that I purchased late last year from SRG are already huge - no sleep, creep and leap for them! Again, a fantastic nursery to do business with!! On March 15th, 2013, Old_Gardener added the following:
I received another order today. As always, everything was well-packed and the plants look great!On June 28th, 2013, Old_Gardener added the following:
I received another order mid-June and am expecting my final Spring/Summer order for this year today. As before, the previous order was absolutely lovely out of the box (I emailed with a question about one plant and received a response from Jude within an hour or so - no issue with the plant). Between this nursery and one other (each carry a very different selection of plants), I have been able to re-do much of the front yard and am halfway through the back - and at a very reasonable cost. Thanks, SRG, for the great quality and customer service! You are always the first place I look, now, when shopping for perennials. I\'ll be ordering more come autumn.On August 14th, 2014, Old_Gardener added the following:
Over the past year, I have placed several more orders as their site and their plants are quite addictive. Although there have been a couple of very minor bumps in the road (a couple of Leptinellas did not ship well, some ants hopped in for a ride mid-way down the route, and some plants were not available to ship), Jude has been there every step of the way. In all fairness to SRG, I read that another, unrelated vendor had the same ant issue at the same time. It turned out that a package depot mid-route had an ant problem and the ants were moving their nests about - definitely not SRG's fault!. In terms of the bamboo shortage, I ordered all of the plants left in stock and I appreciate the fact that they notified me that a couple of the lot were not available. This allowed me time to make a substitution - thank you, Jude! In terms of the Leptinella, Jude offered to refund (which I declined as they were still showing some life) and she also gave me some helpful tips in regard to them. As of today, I could not be happier with the results - the Leptinella have rebounded and I learned some things along the way.
My last few orders with SRG have been rather large and extensive (multiple, multiple boxes - I feel guilty that I paid so little in shipping - and so little for the plants as I caught their end-of-spring sale) and Santa Rosa Gardens has done an exemplary job in filling them. Jude, you and SRG are the best! Thank you so much for all of the time that you have spent helping me and all the wonderful advice. I will definitely be ordering again!
Santa Rosa Gardens has great prices on plants and shipping as well as a wonderful selection to choose from. They processed my order quickly. The BUZZ Velvet Butterfly Bush is the most beautiful butterfly bush I've ever seen... healthy, too! I will order from them again, for sure. Thank you!Company representative comment on August 5, 2014: On Aug 5, 2014 10:42 AM, Santa Rosa Gardens responded with:
We also LOVE the BUZZ Buddleia!
ehunt123 Merrimack, NH (Zone 5b) (1 review) July 24, 2014
Ordered some grasses Tuesday morning. SRG shipped that day, UPS Ground. Arrived Friday. All plants were shipped professionally, healthy, in a protective netting, and packaged properly. There's a reason why they're top5 here and with many other gardeners. Would order from again anytime.
What a delight! I was swayed by the flat shipping and sale prices, but didn't have very high expectations. What I received were reasonably sized plants well packaged. I will certainly purchase here again!
jennwv11 FALLING WATERS, WV (6 reviews) July 15, 2014
This company is ONE OF THE BEST online plant store that I have ever came across. The prices are fair, plant size is generous, and shipping and handling is what impressed me the most. I only paid $5 for shipping but I would have gladly paid $20 for the care my plants received. I will definitely buy from them again!Company representative comment on August 5, 2014: On Aug 5, 2014 10:44 AM, Santa Rosa Gardens responded with:
We do everything we can to negotiate fair shipping rates with our shipping vendors AND pass the savings along to our customers! Thanks for your comment!
saturnalia Winston Salem, NC (3 reviews) July 13, 2014
I placed my order with this company based on the reviews here and had a great experience. They were very responsive and easy to communicate with. One of my purchases was not going to be ready to ship until the fall and they contacted me promptly to let me know and to give me the option of an immediate refund if I didn't want to wait. They shipped fast, exactly when they said they would. The plants were good sized and are very healthy. I would definitely order from Santa Rosa again.
joannjoann Riverside, NJ (18 reviews) June 26, 2014
2nd year ordering from this company. very pleased. sadly, many of my plants did not survive the winter. without hesitation, santa rosa replaced the plants. dealing with jude is absolutely wonderful. she is so very nice to work with. highly recommend this company.
rmds Grant Township, MI (Zone 6a) (2 reviews) June 22, 2014
Posted on June 22, 2014, updated June 22, 2014
This is my first year ordering from SRG after finding it here on the "top" list..I've always ordered from Bluestone Perennials and a few other online nurseries for over 25 years.But SRG prices were much less and their plants were advertised as large and healthy.So I gave them a try. I've placed 4 orders this spring My first order was awesome.The plants were very large and the packing was impecible.I was so excited that I finally found "the" place to buy my perennials.I have over 2 acres on my new home and "live" to flower garden.My 2nd and 3rd orders were somewhat disappointing.The packing was not nearly as carefully packed and some plants were very small and a few sickly.I received 10 of the same plant with 6 being quite nice and 4 extremely small.12 of the same type of plants that I ordered needed to just be thrown out.I've noticed that the plants being sent are not consistent in their size and health.This is confusing to me.It is always like Christmas to me when my plants arrive and I am very excited to open the box to see my new plants!! But as I stated earlier,my joy turned to sadness when I seen some of the plants that I received after my first awesome order.But all this being said, if you love gardening flowers as I do,SRG is truly the BEST place to shop.They have the best customer service I've ever came across.Jude is awesome.She refunded every charge IMMEDIATELY for any plant that I was disappointed in-no questions asked.I also received a beautiful plant for free with my order to also compensate.I can't imagine anyone giving a "negative" or "neutral" rating for SRG.Jude in customer service can not be topped when it comes to making the customer happy.Because starting over with new plants at my new home is so very important to me after leaving 12 years of gardening behind at the old home,I've been quite a bit more fussy and verbal with SRG, which is out of my character,but Jude has treated my concerns with respect and kindness.So please do yourself a favor and buy from SRG.The sale prices are unbelievable and the customer service is unbeatable.I just placed an order for 64 more plants, that's how confident I am about buying from Santa Rosa Gardens even after the disappointments I've had.The plants may "fall short" at times , but Jude and their customer service never have.BUY HERE!! You will be happy that you did.
Rene' S.On June 22nd, 2014, rmds added the following:
I just wanted to add that I moved to Grant Township,MI. The Zone here is 6 rather than 4 where I was living before.So I am ordering many new types of perennials now from SRG now that I am not as limited as I was in a Zone 4 area.And this is so exciting to receive many perennials that I have was unable to plant for many years.I lived in a Zone 6 area 15 years ago and missed so many of the perennials that I had back then.So with SRG, I am able to start again with prices within my budget!!Company representative comment on August 5, 2014: On Aug 5, 2014 10:38 AM, Santa Rosa Gardens responded with:
Thank you for finding Santa Rosa Gardens and for giving us a shot at becoming one of your 'go to' plant suppliers. We try hard to make every shipment the best it can be, but once in a (great) while, we do fall short. What you'll find from Santa Rosa Gardens, is that we will ALWAYS do whatever it takes to remedy the situation and help you put quality plants into your garden. If you don't succeed, we don't succeed. Thanks so much for your feedback!
AuntVi Gainesville, FL (Zone 8b) (1 review) June 22, 2014
What a great and happy surprise. I had been 'burned' by less than stellar sites for gardens over the past several years and, honestly, expected nothing else after all this time. However, this company, Santa Rosa Gardens, is the BEST! I recently purchased 8 plants from them at their 'end of the season' sale. Normally, at the end of the season sale it would not be terribly surprising to receive some plants which did not live up to hopes and expectations. Not the case here! All of my plants (coneflowers) were healthy, well packed and received with explicit instructions for planting and future care. Although I am a long time gardener and did not need the instructions, I looked them over and any person new to gardening would be happy to receive such well written and explicit instructions. THANK YOU Santa Rosa Gardens. You will be receiving all of my future plant and garden supplies orders placed over the internet.
Company representative comment on August 5, 2014: On Aug 5, 2014 10:39 AM, Santa Rosa Gardens responded with:
We are so glad that we could help you out! Hopefully the coneflowers are thriving to your expectations. Happy gardening!
Doing business with Santa Rosa is one of the more pleasurable experiences I've had! They have an excellent website, their products are fairly priced, they promptly deliver top quality products and recently, when some of their items went on sale right after I made a purchase, they provided a credit towards future purchases. That's service!
SR is a big leap above some others that have burned me with bad service and terrible merchandise (cough **House of Wesley** cough, cough).
I look forward to future trade with Santa Rosa. Highly recommended! Company representative comment on August 5, 2014: On Aug 5, 2014 10:42 AM, Santa Rosa Gardens responded with:
We don't like to compare ourselves with our competition (cough-cough), but our goal is quite simple. Provide the gardener with quality plants at a reasonable price and follow through with quality service. We look forward to helping you with your gardening needs!
I ordered several times since finding this site last fall. I only wish I had found it sooner! Their plants are much larger (and healthier-looking) than those I received from other companies. Customer service is friendly but professional. And their plants arrive in good order, having been packaged simply (no plastic wrap! Yay!) but well. In my area in north Georgia, shipping live things can get tricky due to crazy weather fluctuations, but I have not been disappointed by Santa Rosa.
I definitely plan to return to this site for fall planting, over and over, as long as I have room to plant!
Posted on June 3, 2014, updated June 5, 2014
I decided to try Santa Rosa Gardens based on reviews I've read from this site. I was disappointed.
Although they packed the plants very well, that was all that looked good. The plants were not very healthy - unexpected considering they waited 2 weeks to ship after I placed my order.
They also have this image on their website that said "BIG HEALTHY PLANTS" 16 oz soil volume. Fail. At least to me. They were not all healthy and they were definitely not all big. Sure, the soil could be 16 oz, but the plants that were in it looked really finky. I was so disappointed because their website really looked very well put together.
I am not going to buy from them again. There are better priced plants out there with better quality. I know this because I have spent over $5000 this season, having bought at least 35 trees and hundreds of smaller plants from several mail order. I started out with recommendations but then ventured into trying out several others. Surprisingly, those very highly recommended are the ones that disappointed me most. Lesson learned: one never really knows until they try.On June 5th, 2014, rivermare changed the rating from neutral to positive and added the following:
Jude from Santa Rosa Gardens reached out to me to understand what my disappointment was with their plants and after I shared that info, she provided an explanation for the outcome and refunded 3 of the smallish plants as I indicated. Even if I did not get the exact plants I desired, they have made the mail order process of buying and feedback pleasant for me.
I thank them for caring. I appreciate good sellers such as Santa Rosa.
lilaclily Lombard, IL (Zone 5a) (33 reviews) May 30, 2014
Posted on July 1, 2013, updated May 30, 2014
I have been ordering plants through the mail for over 15 years, and I cannot believe that I did not discover Santa Rosa Gardens until this year. But I now can't imagine ordering from any other company. I am THAT happy!!
I am overwhelmed by the quality and price offered by this company. I have to admit, I went a little crazy and ordered over 40 perennials. I added to my order several times. Jude was always courteous, knowledgeable, and speedy with her replies. My plants came large and lush and packed with love. Taking them out of the boxes was like Christmas coming early.
It is obvious to me that they deserve their ranking here. I can only echo what mostly everyone else has to say about Santa Rosa Gardens. Thank you for everything! On May 30th, 2014, lilaclily added the following:
Second year ordering from Santa Rosa and all I can say is - what an outstanding experience from start to finish. Placed an order for 20 perennials and couldn't believe the large, healthy plants I received for the price. Some plants were already blooming with stalks over a foot tall and they survived shipping completely intact with not a leaf disturbed.
Love, love, LOVE Santa Rosa Gardens!
plantgnome1 nowhere land, NY (Zone 6b) (31 reviews) May 26, 2014
Posted on July 2, 2013, updated May 26, 2014
Posted on August 18, 2012, updated July 2, 2013
Posted on September 16, 2011, updated August 18, 2012
Posted on September 27, 2010, updated September 16, 2011
Posted on September 4, 2010, updated September 27, 2010
I have been ordering from S.R.G for several years now and they never disappoint. The have the most reasonable prices around and their plants always perform in my gardens. Rarely one doesn't make it and it is replaced immediately by them. I especially like their 2.99 sale at the end of the summer. The plants are larger and the prices can't be beat. You have to use this company.On September 27th, 2010, plantgnome1 added the following:
Since my last rating, I have received several more orders and all were in excellent condition, packaged well, the soil was moist and all plants were tagged. Excellent service as I add plants to existing orders within days of shipping and they always come thru. Will continue to purchase from this company for my all my gardens.
I also ordered from a competitor, who shall remain nameless at this time, and received sub standard Phlox Panaculata, yellowing Filipendula, panicum grass with dried out soil as well as soil all over inside the box, my free mystery plants were in better shape in my order than the ones I paid for.
I will start using SRG more and the competitor much less.On September 16th, 2011, plantgnome1 added the following:
Well its September again and S.R.G fall sale is on-I purchased as many plants as I could afford (and have room for) and added some right before shipping and they came thru again. I am refurbishing the gardens at my daughters house and needed to purchase many items, so this sale is perfect for me. Their customer service is the best, friendly helpful and they let me know when certain plants are not available in enough time to order something else in their place. This year-even with the hurricane, 99% of their plants did not even get damaged because of strong root systems.Yes some plants arrive small, but in my experience these plants caught up to the others within a month with proper planting and feeding (I plant all new arrivals with Biotone starter). I never received a dead plant from them yet. I read the few negatives and some people really complain about everything-I guess you can't make 100% of the people happy all the time. Oh well, more plants for me!On August 18th, 2012, plantgnome1 added the following:
Still one of my favorite companies for me and I order from several different companies every year. They make good on any plant that doesn't survive. Now shipping is a flat rate which is another plus. Still helping out my daughter with her gardens as the prior owners let everything go for about 4 years. This has turned into a monumental task and as I clear each space, I order from SRG as their prices are reasonable especially during their early sale this year. Yes lately, some of the plants are arriving quite small, but mostly they survive. You can't beat their ornamental grasses for price or health. Each online site I shop on have their specialties-this one really excels in the grasses. Will continue to give them my business.On July 2nd, 2013, plantgnome1 added the following:
My rating will never change for this company-I have placed numerous Spring orders and all received in great shape and healthy. Some customer actually complained about Bargain Bench Hosta-they must be kidding-when your getting a $13.00 plant for 2.99-are you expecting a freshly dug and potted Hosta?? I have purchased numerous Hosta from the Bargain Bench and they are thriving-when you get a root bound plant just cut off the very bottom with garden shears, spread the roots with your hands and plant it. The ones I got this Spring are now huge. I have also had plants sent with wrong tags, have emailed Jude and received replacements free of charge with no questions asked. I have had a few not make it thru the winter, they were replaced free of charge. Shipping costs are the best in the market at this time-flat rate no matter how large your order is. Not like others who increase the shipping costs as your total goes up. As for Big Box store plants, some are diseased (most hosta are virused at the Big Box Stores) and they don't replace your plants.
I am happy with and will continue to fill up my gardens with SRG plants. On May 26th, 2014, plantgnome1 added the following:
After this past horrible winter, I lost numerous plants and the ones I got from SRG have been replaced free of charge this Spring. This year their sale is not as it has been in the past. Bought a few plants but not the large orders I have placed in the past as the sale is limited to only some of the plants.
Posted on May 22, 2013, updated May 25, 2014
Posted on April 7, 2012, updated May 22, 2013
I just received an order from Santa Rosa, and just like last year, I was NOT disappointed with the quality of my plants!!! The plants were well packed, no bugs, soil was in place, plants were healthy and the root systems were exceptional. A couple of my items are on back order (I've never experienced this before with Santa Rosa) but I hope it will not be too long before they ship.On May 22nd, 2013, HouseofFlowers added the following:
Placed another order, and they were huge with amazing root systems!!!! I was surprised to receive such large, robust basil plants. Awesome! This place will forever remain on my list of "go to" nurseries. On May 25th, 2014, HouseofFlowers added the following:
My plants received from Santa Rosa this year were tall, bushy and healthy. Although they came from CA to MA, the soil was in place even after the delivery man placed the box upside down!!! I shouldn't be surprised anymore since this is my 3rd year ordering from them, but I always feel amazed. (This year one plant had a major branch break but I believe I can save it.) Company representative comment on June 18, 2013: On Jun 18, 2013 10:56 PM, Santa Rosa Gardens responded with:
Herbs were new to us this year, so feedback is important. Thanks and happy gardening!
Posted on July 13, 2013, updated May 23, 2014
This was my first experience purchasing plants from Santa Rosa Gardens. I had ordered plants from several online nurseries before and wasn't sure what to expect for $2.99 per plant on sale. But since several of the plants I had been eyeing up and hoping to purchase this year were priced so irresistibly low, I decided to give it a go. I noticed too that even their regular prices were almost half that of other online nurseries and wondered if price and quality went hand in hand.
I couldn't have been more pleased when the plants arrived. Packaging was superb. Each individual plant came wrapped in heavy paper and encased in a mesh 'sleeve'. I had never seen such care being taken to protect a plant during the shipping process. Each and every plant was in good health, and none of them came sloppily sheared as has been my experience with other online nurseries in the past, even those online nurseries that charge the most.
When one of the plants I had ordered was out of stock, customer service contacted me immediately, allowing me time to decide on either a replacement plant or a refund, even shipping the rest of my order while I was making this decision. When I decided on a replacement plant, but then wanted to add another plant to my order as well, customer service actually included this additional plant as a 'free gift'. I was even more tickled when I opened the box to find that they'd included 2 more 'surprise' plants. The care they take towards their customers and their generosity go unsurpassed.
Santa Rosa is my new go-to online nursery. Their prices (even their regular prices) are unbeatable without sacrificing quality. Their flat rate shipping allows me to purchase more of the plants I want. And their customer service is delightfully caring. They without question outshine every other online nursery out there.On May 23rd, 2014, tailzzz24 added the following:
I think I could do a commercial for this place. Just received my most recent order this past week - healthy plants that thrive, timely shipping (you'll always receive an email if there will be a delay), careful packaging, and outstanding customer service. Great selection of plants too. Love my heucheras especially! I've told both my sister and my neighbor about you, and my sister placed an order with you about a week ago.
virginiarose Portsmouth, VA (Zone 8a) (64 reviews) May 18, 2014
Posted on October 13, 2013, updated May 18, 2014
Posted on June 22, 2013, updated October 13, 2013
Posted on September 27, 2012, updated June 22, 2013
Posted on June 11, 2012, updated September 27, 2012
Posted on May 18, 2012, updated June 11, 2012
Posted on April 5, 2012, updated May 18, 2012
Got my order yesterday, Big healthy plants were still moist. Good packing also.
Company did send email and when shipped and they did arrive two days later. Also good Planting instructions.
Great job! I will do more business with SRG, also I was thrilled about the early bird discount. :)On May 18th, 2012, virginiarose added the following:
Received another beautiful order from Santa Rosa, Could not resist the bargain bench. Great plants and customer service. Thank You. :)On June 11th, 2012, virginiarose added the following:
Great sale, had to get 5 more Echinacea's! Smooth transaction, fast shipping, great packing, big healthy plants. I love this website, they never disappoint me!
I look forward to doing more business in future and would highly recommend them. :)On September 27th, 2012, virginiarose added the following:
Love that 80% off sale and I got some painted ferns and a Coreopsis and foxglove. Great plants and packing as usual. On June 22nd, 2013, virginiarose added the following:
I just got my second order from SRG for spring 2013. All the plants are wonderful, healthy and very big. I love the spring sales and look forward to fall. Packing by this company is always great.
I got plants from the 30% off sale and the 2.99 sale, I am very happy as usual. :)On October 13th, 2013, virginiarose added the following:
I got a third order last week and it was great as always. Great sales!! What a wonderful year it has been. I love shopping on the website and the sales are terrific. I always recommend this company where ever I go. See you next year!On May 18th, 2014, virginiarose added the following:
I got the order I put in during the pre-order sale fall 2013, it was a great sale. I got lots of new perennials, and such a wonderful selection. Good size plants and great packing as usual. Thank you SRG! Love the new website too. Company representative comment on June 22, 2013: On Jun 22, 2013 9:27 AM, Santa Rosa Gardens responded with:
Thank you for your continued support and have a wonderful summer! We look forward to helping you out with your gardening needs this fall.
Every time I order from Santa Rosa, I am rewarded with healthy, well-rooted plants that thrive in my Colorado clay. I just received my beautifully packaged shipment (why can't anyone else figure out how to flat-rate ship?) including the new Nepeta Junior Walker, which I have not found locally. All the plants are ready to go and grow! I love this nursery!