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The scoop on 'Direct Gardening'

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Direct Gardening

Mailing Address:
1704 Morrissey Drive
Bloomington, Illinois 61704 (United States)

Phone: (309) 662-7943

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Recent reviews:
Past month Past 6 Months Past 12 Months
Positive 1 4 13
Neutral 0 1 3
Negative 3 8 25
This company is affiliated with Burgess Seed

This company specializes in:

  Feedback History and Summary  
149 positives
46 neutrals
380 negatives

Comments:

Displaying the 50 most recent comments:

RatingAuthorContent
Negative LanfrancoLeo
Harrisburg, PA
(7 reviews)
April 16, 2014
Some recent comments said that the negative review coming from idiots....I would agree if there was one negative comment over twenty or ten...BUT THIS IS NOT THE CASE OF DIRECT GARDENING....
I ordered more than once from this company and from its supplier catalogs (Burgess and so on)....I encounter always the same problems ,that for semplicity I will list as bullet point:

Problem 1: some plant are kind of rooted cutting that will never come back to life no matter what you do....
I ordered several plants that no matter how much attention I gave were just incapable to survive for more than one month, and sadly I am talking about vigorous species such as: butterfly bush, honeysuckle and old fashion lilac. Who try to grow these plants at least once know how resistant are these species, and how easy to grow they are.... I received in middle spring these plant I gave the best sun exposure, I ammend the soil and water regularly....even the liliac at the beginning of the summer die .....

Problem # 2:
If you order bulbs be aware that you have 50% chance thet the bulb will never make to germinate.
I give my example: I ordered towering lily that although were not the variety that I wanted they grow nicely. same thing for the colocasia. Now I ordered a bunch of anemones, and around 30 ranunculus....NO ONE EVER emerged....the bulb were planted in early spring with some other bulbs (non direct gardening one, and cold sensitive ) the other bulb bloom profusely the direct gardening made a good compost....Same things for the freesia..form more than 20 just a couple emerged....

problem # 3: sometimes they forget to send you items...and you cannot do much!!!
I never received some items, like the orange mock that I ordered...they asked for the receive that I lost (althoug I have oreder number and anything else)....Partially my fold? probably, other company with the order number and electronic receive are able to help you not here not in my case...for 3 dollar of shrub they lost a custom that spent this year 100 dollar of shrubs in a another serious company...too bad fro them...


problem 4: the company often did not send the variety that you want
This is very irritating...this means that if you wish a particular variety for color matching purpose on you garden or for any other specific characteristic, you CANNOT trust direct gardening, I mention my personal experience:
example #1 I ordered blue girl rose, a hybrid tea super doubled flower with a cold mauve color, I received a horrible single petaled rose dark magenta of course miniature rose. You can very well image that if you reserve a spot for a hybrid of tea you want a relatively medium size bush, and not a micro plant that disappear on landscape....Not even mention that the rose was not healthy and since three year make one bloom or two during the entire season.
example #2 : towering anastasia lily..even worst..at least when they shipped the rose they told me that they replaced with another variety...In this case I grew up some lily that were not anastasia but lavon, completely different color (anastasia bright pink, lavon maroon-cream)...at least these bulbs were healthy (very rare case for this company).

With three large order that I made (50 dollar each one, that considering the low price that they offer was really a lots of plants) after three year I end up to still have: three forsythia and three towering lily over 150 $ of order....Horrible experience that I deserved, now I only order from high ranked garden watchdog company and guess what? I never had any issue...
If you are ordering I wish you good luck!!!
Positive jumpyfrog
Murphysboro, IL (Zone 6b)
(1 review)
April 15, 2014
After checking reviews on directgardening.com, I was unsure about ordering. There are so many bad reviews. It took longer to receive my order than I expected, so I contacted them to discuss it. They have very good customer service. They responded quickly and appropriately. Most of the bad reviews had to do with later than expected deliveries or condition of the plants. After thinking about the late delivery problems, I realized in most cases it was timing. When orders are placed at typical planting time, it takes longer to recieve them. They obviously have a lot of orders at that time, not to mention those that could not be sent out right away due to weather/climate. My order arrived about a month after I placed it, which was in March 2014. It's now April.

After considering the bad reviews about quality and having received my order, quite frankly I think a lot of people are idiots. The plants arrive dormant, as expected...not dead. The roots are in excellent condition and I expect them to grow well. Most of the plants are quite small, but at these prices, they can't afford to raise the plants for several years before sailing.

Please excuse my bluntness, but seriously people. Think before you complain. If you want large, fully grown, ready to bloom plant, buy somewhere else and pay 3 or 4 times the price or more.

Kudos directgardening.com
Negative deweyduo
Haslet, TX
(1 review)
April 8, 2014
I am extremely dissatisfied with the service I have received from Direct Gardening thus far. To be fair, I looked at all of the reviews of the company - both positive and negative - prior to placing an order with them and decided to take a chance. I have placed orders with other online nurseries in the past and have always had a good experience. Unfortunately, at this point I am left to believe that the negative reviews I read are all correct.

I placed my order with Direct Gardening on 3/21/14, which consisted of the following:

1 Rose, Blue Moon
2 Peony Tree, White
60 Windflower, Grecian
2 Smoke Tree, Pink Mist
1 Bulb Garden, Summer Rainbow
1 Bulb Garden, All Summer Blooming
2 Sweet Pea, Everlasting
1 Bloodroot
1 Rose, Victory
1 Campanula, Takion Blue
4 Carnations, Mixed

I spent $132.59 after adding in $9.99 for shipping. The confirmation email I received stated that I should "allow 1-2 weeks for [my] order to be processed", which was perfectly fine. Although this statement indicates that two weeks should be the maximum amount of time that Direct Gardening should need to process my order, I do understand that this is a busy season and that delays can sometimes happen that are outside of a company's control. With that said, I have become exceedingly dissatisfied with Direct Gardening after attempting to get a status update. At the very least, a customer deserves that much.

After reading many reviews, I was not surprised that I had not received any kind of shipping confirmation. It seems this is normal. I am, however, excited to receive my plants and get them in the ground... so at the two week mark I began my attempts to contact the company to find out the status of my order. Not because I was dissatisfied, but just for planning's sake. Not only would it be helpful for me to be able to estimate the arrival so I know when to begin preparing the ground, but I also want to make sure that the plants will not sit outside for too long in the box after being delivered. Spring in Texas means that today it might be 50 degrees but tomorrow it might be 90. I want my plants to have the best chance of success.

So, I sent a casual email requesting an update. After three days, I received no response. My second attempt was to call all of the multiple phone numbers listed on the company's website, receiving a busy signal for each and every one. Third, I sent another email through the contact form on their website. Finally, I attempted to call again and did get someone on the phone.

The customer service representative was rude and unhelpful. I gave her my order information and requested to know the status. She spoke to me like I was a child, throwing around dates, talking in circles, and making me feel like I was crazy for giving them a call. She indicated that it had not even been two weeks since I placed my order, but once I was able to process through all the words she was throwing around I let her know that it most certainly had been over two weeks since my order was placed. She then informed me that 1-2 weeks was "average".

Okay. I get that. Although that's not what my order confirmation led me to believe, I can accept that 1-2 weeks is average. But, when I asked what the status was on the order, she simply said it was in processing but she didn't have any additional information. She could not give me an approximation for shipping, had no idea what was holding up the order, and had no interest in giving me any additional information. I asked if there was someone else I could speak with and was told that yes, she could give me to someone else but they would tell me the exact same thing. There was no additional information that could be provided. They had received the order and it was in processing. Period.

So, I requested to speak with a Supervisor. The customer service representative actually SIGHED, mumbled under her breath, and then put me on hold for a few minutes. The "Supervisor" came on the line and was no more helpful than his subordinate. I expressed my concern over the poor customer service, requested additional information as to the status of my order, and was shut down from every angle. The "Supervisor" seemed incapable of speech except to make the statement "I'm sorry you feel that way" in a very monotone voice. I actually feel sorry for him, because if they honestly have no access to any order information and cannot give customers any information I am certain that he fields many of my type of phone call every single day. I would be exhausted and disinterested, too.

The bottom line? At this point, my credit card has been charged and I have no assurances whatsoever that my order will be shipped to me any time soon. No one could tell me when to expect my order to ship, except that weather and plant availability affect the shipping time. Duh. From the information provided to me by the customer service rep and her "Supervisor", I could expect my order to ship any time between now and... when I die? Apparently there is no timeline. It will just ship at some point in the future. At the very least, it would be helpful to know whether my order is held up by the weather or a specific plant that they do not currently have in stock. Perhaps then I could make the decision of whether or not to wait for said plant.

The prices of this company are highly desirable; however, I am sorely disappointed at their lack of ability to know anything about what is going on with a customer's order. Lower prices are not an excuse to exhibit poor customer service and in the future I will be taking my money elsewhere. I would rather pay a little more and know that I am going to be taken care of than to pay less and to be treated like receiving my business doesn't matter in the least. Poorly done, Direct Gardening.
Company representative comment on April 13, 2014:
On Apr 13, 2014 3:29 PM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. As many know the weather this year has been very unpredictable which has started our shipping later than usual. While it may be warm in your location we have to take into consideration the transit. We want to make sure the plants reach our customers in the best condition possible.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Negative coreym1945
Tewksbury, MA
(1 review)
April 7, 2014
I placed an order for $50 on 1/24/14 with Direct Garden. It was my first (and last) time using them. When plants started arriving from another company I ordered with (Michigan Bulb) a couple weeks ago I become curious of what my order status was with Direct Garden. I sent them a friendly email asking about it & got no reply. I sent another email & was told they have no record of me placing an order with them at all. They asked me if used another name or address. As if have several different legal names. Luckily I knew enough to save the confirmation email they sent me back in January with the order number & my contact info which was all correct. I have sent them 3 more emails in the past 8 business days with all the info they would need to "FIND" my order. I have yet to hear back from them of course. Obviously I am beyond upset with them at this point. After reading the complaints on this board I am going to request full refund & see what happens. It seems evident I well have to get on the phone & battle with them because they ignore my emails now. Three months have past & they weren't even aware I had an order?? Though they took my money right away & sent me a confirmation email?? That doesn't seem right. I think they have gone into straight rip off mode & more people can expect to have their orders "lost" rather then receiving dead plants & chasing them for replacements. I would stare clear of this place guys & girls. I am happy they "only" stole $50 from me after reading some of your horror stories. Wish I found this website sooner. DONT USE DIRECT GARDEN.COM!!
Company representative comment on April 13, 2014:
On Apr 13, 2014 3:31 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Negative reeve1
Plano, TX (Zone 8b)
(40 reviews)
March 18, 2014
People, you can be sure that ANY company from Bloomington, IL, regardless of what name they go by, is a scam. This includes Richard Owen, Royal Dutch, Honeycreek Nurseries, Direct Gardening, Four Seasons Nursery, House of Wesley, Inter-State Nursery Dutch Gardens, all in Bloomington, IL as well as Henry Field's in Lawrence, IN. They collect money as long as they can and provide product that is worthless or next to worthless and then they ignore emails. Don't be enticed by the prices. You will get more enjoyment by driving through a poor neighborhood and throwing your money out the window! It's these companies that send the cheap catalogs that look like the paper quality of newspaper, and have these beautiful fruit, vegetables and flowers. But this is not what you will get. Besides a huge headache and big hole in your wallet, you will not get anything you would be proud to show your neighbors or even look at yourself. Instead, you will rope off the area and claim it as off limits from embarrassment and stupidity. Next time you get a catalog, please be sure to check where the nursery is from. If it's one of these from Illinois, Don't go there! Spend a little extra of your child's inheritance if you have to and use someone with good ratings here. Your child will appreciate having something to show and enjoy for the money. Dave's is here for that purpose, and I thank God for them!
Positive ronkeithmartin
SUCHES, GA
(1 review)
March 14, 2014
I ordered 24 canby thornless raspberry bare root plants last year in addition to other plants. for whatever reason about half the plants started sprouting and then died. i requested a replacement. recently i received two shipments of 12 canby raspberry plants each. i put them in pots inside due to the cold weather. i checked them a few days after planting and all of them are budding and leafing out. Direct Gardening was true to their word and i am very pleased with their replacement of my plants. i will order from them again.
Neutral rngibbons
Alma, AR
(1 review)
March 8, 2014
I made an order on 2/22/14 for 4 rose bushes, 2 blackberry bushes, 3 English lavender, and 2 weeping willows. I received the order today 3/8/14. Most everything I received was dormant, a few of them look to be just coming out of dormancy. I will plant them all tomorrow and update with either a positive or negative depending on how well these plants do.
Positive MsSassyplants
Cosby, TN (Zone 6b)
(2 reviews)
February 12, 2014
When I first got my shipment from Direct Gardening, I admit feeling a tad underwhelmed. The items were very small, and they did look rather dried out and dead, and they did have just a very sad looking little bit of damp paper towel on their roots, BUT, they roared to life.

I actually did not want them to come roaring to life, as it was a fall planting, but, it warmed up a bit and bam, my knockout roses and my Nanking cherries came out of dormancy and raring to go.

Now, I do not know if they will survive the subsequent Polar Vortex that followed that warm spell, but I do have to stand up for Direct Gardening and their "dried up ole twigs." My dried up ole twigs were absolutely viable, and I would order from them again. Even if the plants mentioned above do not survive the winter. I just might not order for fall planting again given this years experience. My Juneberry did not break dormancy, and I will not know until Spring 2014 if it is alive at all, but the reviews were so horrible I just felt I had to comment on the dead twig situation. Looks can be deceiving.
Negative seabar
Gainesville, FL
(1 review)
January 24, 2014
Posted on December 18, 2013, updated January 24, 2014
WARNING!!! DON'T buy form this company. They will send you dry straws in plastic bags. And don't believe their one year policy. I sent out my request in June and didn't get a single replacement till now. And your credit card companies have weaker power to protect you because the merchandises are living plants. DON'T BUY and DON'T believe their one year policy. They got my money, didn't send me replacement and they sent me a mail asking me to pay for the living plants immediately!!!!!!!! What a waste of time and money. This company is like a pile of dog shit. Don't STEP IN.
On January 24th, 2014, seabar added the following:

As I said in my previous complain I didn't get my money back though credit card dispute. This company got $279 in December last year. But this is not end of my miserable story. A person named "Carol Tarbox" sent me letters again and again ask me to pay $143.70 for those plants which were not dead when arrived. I just don't get why I should pay this extra $143.70 since you already got the full amount of money!!! Please stop harassing me!
Company representative comment on December 19, 2013:
On Dec 19, 2013 10:33 AM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

Negative lsm1
Williamstown, MA (Zone 5a)
(4 reviews)
November 21, 2013
The only plus here are the prices, the cheapest around. However with coupons other sites will come close (e.g. Gurneys 25 dollars off). I've ordered about $500 dollars with them, many died and were difficult to replace because you need to send the label back and wait indefinitely for a replacement. You never know when things will be shipped. I had a daffodil bulb shipped in May!! (Surprisingly it made it and still blooms). They shipped me nanking cherry for Hansen's cherry and variegated hosta instead of the blue hosta I ordered. Summarizing I do not order from them anymore.
Company representative comment on December 19, 2013:
On Dec 19, 2013 10:28 AM, Direct Gardening responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information.

Negative Desiree111
Montrose, MI
(1 review)
November 21, 2013
Buyers Beware! Ordered on 8/13/13, understanding that would be shipped in fall.
Emailed on 10/4 inquiring about purchases, company replied that the items had been shipped but should have been received by me. Company would trace delivery but I needed to verify address. 10/6/13 I emailed stating that address was correct and never had a problem with packages. 10/8 company would start the trace.
On 10/15/13 I wrote stating that I have yet to hear from them about items. On 10/16 the company said the order was damaged and unable to be delivered and asked if I wanted a refund. On 10/16 (same day) I requested a refund, I have RA and the cold weather does not set well with me or plants. 10/17 they replied my request would be forwarded to the appropriate department.
I had found Dave's Garden and read reviews and wished I had done so before ordering.
On 10/29 (12 days later) I wrote stating I had not heard back regarding my refund, and on 10/30 they replied to wait 1-2 weeks for my cancellation to be processed (remember it had been 12 days). On 11/12 I received a package of plants even after I was assured one month earlier they would be refunded. I emailed company that two of the packages were moldy and I did not want plants because it was too cold to plant now.
They replied that the order had been reshipped before they could process refund...REALLY, over a month had passed? They also told me I could keep in my fridge or return package with a written request for a refund...There game seems to be to wear one down and I don't believe a word they say. Buyers beware!


Company representative comment on December 19, 2013:
On Dec 19, 2013 10:26 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

Negative UngrichtS
Ogden, UT (Zone 5a)
(1 review)
November 2, 2013
Posted on November 2, 2013, updated November 2, 2013
Posted on October 30, 2013, updated November 2, 2013
Posted on October 21, 2013, updated October 30, 2013
Ordered from Direct Gardening and have been waiting very patiently to get products ordered. Ive called Customer service many times just to hear that my order has not been shipped. Called today very upset and requested to speak to a supervisior. spoke to supervisior and requested that my money be refunded. Was told that money can only be refunded when sent as a written request. The season is come to an end here and I see snow on the mountian tops here. Still no product and getting the run around by this company. Reps sound as they are just parrots as the responses are the same. "you order has not shipped yet but it will go out next week" Enough is enough. I would highly discourage anyone from ever purchasing from this company. Don't let the cheep prices are a bargan.
On October 30th, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Tue, October 29, 2013
10:07 AM
I have seen your recent post and wondered if I may be of some assistance. If you would provide me with your shipping name and address I would be happy to look into your account.

I look forward to your reply.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Wed, October 30, 2013
01:50 PM
After many communications with you I had to go to somewhere else and buy the product. I want a full refund for order ##34128726‏. The service you provide is UNBELIEVABLY INCOMPENTENT AND DOWN RIGHT RUDE. I will no longer do any form of business with you or any of your affilates. I will also sent this email and continue to post on and about your company and its practices until I receive a complete and full refund. Steven Ungricht

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jEjywHgC
On November 2nd, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Thu, October 31, 2013
02:02 PM
Steven,
I do show that your order has already been shipped and should arrive very soon if it has not already. If you no longer wish to keep the order our warranty does provide instructions for a refund--simply return the merchandise together with the ORIGINAL shipping label, with correct postage affixed, within 14-days of receipt. Please also include a brief letter of explanation, so we will know your wishes when the package is returned.

Please remember that these items can still be planted as long as your ground is not too frozen to dig.
If you do wish to return the package for a refund please let me know as I would be happy to assist.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Sat, November 2, 2013
12:16 PM
Received Package. I find it interesting that you have covered your ass by not submitting a date of shipping.
November 2, 2013 , 11:06 am

Delivered .

OGDEN, UT 84404


November 2, 2013 , 8:07 am

Arrival at Post Office .

OGDEN, UT 84404


November 2, 2013

Electronic Shipping Info Received

Your company has got to be the worst to deal with. INCOMPETENT PEOPLE. also the fact that you substituted what I ordered for lilies with a different variety is amazing. I will swallow this shipment and accept all that has come to me. However I guarantee that I WILL let people know what type of organization you are running. You will Never receive business from me and if I can help it from anyone I know. Wallow in that $ amount you received from me. As a person who is disabled and living on a very limited income it means a lot to me however im sure it is nothing to you. Steve

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jVtg6bKC
On November 2nd, 2013, UngrichtS added the following:

CustomerAssist
Bloomington, IL
Thu, October 31, 2013
02:02 PM
Steven,
I do show that your order has already been shipped and should arrive very soon if it has not already. If you no longer wish to keep the order our warranty does provide instructions for a refund--simply return the merchandise together with the ORIGINAL shipping label, with correct postage affixed, within 14-days of receipt. Please also include a brief letter of explanation, so we will know your wishes when the package is returned.

Please remember that these items can still be planted as long as your ground is not too frozen to dig.
If you do wish to return the package for a refund please let me know as I would be happy to assist.

Thank you,
Gabrielle
Direct Gardening
Customer Care
UngrichtS
Ogden, UT (Zone 5a)
Sat, November 2, 2013
12:16 PM
Received Package. I find it interesting that you have covered your ass by not submitting a date of shipping.
November 2, 2013 , 11:06 am

Delivered .

OGDEN, UT 84404


November 2, 2013 , 8:07 am

Arrival at Post Office .

OGDEN, UT 84404


November 2, 2013

Electronic Shipping Info Received

Your company has got to be the worst to deal with. INCOMPETENT PEOPLE. also the fact that you substituted what I ordered for lilies with a different variety is amazing. I will swallow this shipment and accept all that has come to me. However I guarantee that I WILL let people know what type of organization you are running. You will Never receive business from me and if I can help it from anyone I know. Wallow in that $ amount you received from me. As a person who is disabled and living on a very limited income it means a lot to me however im sure it is nothing to you. Steve

Read more: http://davesgarden.com/tools/mail/pm/866814/#ixzz2jVtg6bKC
Company representative comment on October 29, 2013:
On Oct 29, 2013 10:06 AM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

Positive gardenpamela
New Albany, OH
(1 review)
November 1, 2013
After MUCH online research about a particular colored rose I wanted but could not find locally, I made my first online live plant purchase with Direct Gardening. I could not be more pleased (and, frankly, surprised). They responded in a timely fashion to two emailed questions. The shipment arrived sooner than I anticipated. All plants were as expected and in good condition. And, they had included a "bonus" assortment of bulbs...a nice and welcomed touch. I highly recommend them.
Negative GmailMaster
Rochester, NY
(1 review)
October 9, 2013
Posted on October 8, 2013, updated October 9, 2013
Posted on October 3, 2013, updated October 8, 2013
Posted on September 30, 2013, updated October 3, 2013
Posted on September 25, 2013, updated September 30, 2013
On September 16th I placed an order with Direct Gardening though their website. The items requested are as follows: (1) North Star Dwarf Cherry, (2) Hansen's Bush Cherry (1) Blue Spruce and (1) .99 Tree Bargain. My total with shipping was about $25.

Unfortunately I did not look at the company reviews before I confirmed my purchase so now I am skeptical and decided to document my relations with Direct Gardening here for you all to see.

One thing I noticed while going through the comments here are that a lot of people are complaining that they received 'dead sticks'. I have been an avid gardener for a great majority of my life and have purchased from mail order catalogs more times than I can remember. These 'dead sticks' that people are complaining about are known as 'Bareroot'. This means the plant is not dead but in a dormant state. I believe this throws a lot of people off when they receive their plants. Now, the condition that these bareroot plants arrive in will be up for debate.

I have recorded a neutral rating so far and will change that as this ordering experience unfolds. One troubling thing has already occurred. Over the last few days my wife has asked me if the plants have shipped (as these are a gift for her) so I have tried to contact the company. I dialed the number given on their website (309) 662-7943 and it was busy. Called back later - it was busy. Needless to say over the last 3 days I ended up dialing them 31 times and it was busy every time except the last one. Neither of us were impressed. All that just for them to say it hasn't shipped and to give it another week. I also would like to note that the woman who picked up the phone did not sound like she knew anything about plants. I don't think that is the number to Direct Gardening's nursery or office. I'm guessing it was a call center that is contracted out.

In the mean time I have ordered other plants from different companies and they have already arrived even though I placed those orders after this one with direct gardening. I don't understand why this company takes so long.

Anyhow that is all I have to report at this time. I will be documenting this whole process and linking to my own pictures of the product when it is received. I will post links of the photos so you can see how it was shipped and what condition the plants arrived in. Check back later folks.

On September 30th, 2013, GmailMaster added the following:

I called Direct Gardening because today marks the end of the 2 weeks processing time that Direct Gardening stated when I ordered. Again, I called multiple times just to get a busy signal. When I finally got ahold of their call center representative all she had to say was that it hasn't shipped and they don't know when it will. She said that it depends on the availability of the plants. I asked if the plants were currently available to them and she had no idea.

I am confused why this company advertises items for sale that they may not have. Most other nursery sites will list items has available or not available till spring 2014. My experiance so far, along with the comments on this site (and comments about all their affiliate companies) makes me increasing conserned that my plants will take an unreasonable amount of time to receive and maybe be sickly when they finally get here.

I will update you again when I receive the plants, or more time passes and I contact the company again. If the plants are not shipped by Friday I will be changing my rating to Negative. By that time the enjoyment of ordering a gift for my wife will become more of a hastle than it should be.

When the plants do arrive I have a camera and measuring tape ready to measure and record all the plants to make sure they are the size described in their listing. I made sure to only get plants that clearly stated how large they will be upon arrival. All photos will be uploaded to Photobucket and I will post all the links here.

Lastly, I am concerned that if the plants arrive and are smaller than described on their website I will have to ship all the plants back (at my own expense) instead of them sending me free replacements immediantly. If that happens I already have the contact information for the BBB. If that would be the case they are using illegal false advirtising. This is why I will be documenting everything.
On October 3rd, 2013, GmailMaster added the following:

I called today to check the status of my order. Again it took several call attempts to get through to a representative, but to my enjoyment the order was shipped out on September 30th.

I was glad to see that Direct Gardening shipped my plants immediantly after they processed the order for 2 weeks. I have seen many compaints on here about their shipping times, but so far I have not experienced that. The package is in the hands of the carrier now and I will be looking forward to receiving it early next week.

I am pleased that it was shipped out right on the two week date. The representative said that shipping will take 7-10 days.
On October 8th, 2013, GmailMaster changed the rating from neutral to negative and added the following:

I received my order from Direct Garden today. I am changing my rating to Negative. Here is why.

The North Star Cherry was advertised as being shipped at 3-4ft. The Hansen's Bush Cherry 1 1/2-2ft and the Colorado Blue Spruce 1-2ft.

The North Star Cherry was just over 2 feet (26in with roots)!! This is false advertising. Literally lying about the size of the trees that they mail out. On closer inspections of its roots I noticed mold growing from the stem down to the roots. The roots are also speckled with mold. I cannot give anything but a negative rating if they don't provide me with a healthy bare root tree the size that I paid for. Quoting their website entry on North Star Cherries, "3-4' trees". Here is the link to that entry: http://goo.gl/yWPMZk

As I said earlier I am providing links to all the photos I took when I unwrapped and measured the plants.

(Copy and paste these links into the URL bar)
Here is the package that the plants arrived in:
http://goo.gl/4SeLYo

Plants Together out of Bag:
http://goo.gl/qVL4Hx

North Star Cherry Twig:
http://goo.gl/r8O3QQ

Measuring the North Star Cherry Twig:
http://goo.gl/2Snjkq

Mold on N. Star Cherry Roots x2:
http://goo.gl/OgfIfO
http://goo.gl/xJJZzg

Mold on Cherry Bush Roots x2:
http://goo.gl/gu4od7
http://goo.gl/E85bVL

I am not including the measuring photos of the Blue Spruce and Bush cherries as they are the correct size. Although the Blue Spruce was almost smushed flat when I removed it from the bag. Direct Gardening has VERY poor packaging. Trees from reputable nurseries arrive in a box with the roots wrapped up in wood chips and plastic.

The Cherry tree was $8.99 and is maybe worth .50 cents. It is not branched at all. It is literally a small twig with 3in of roots. I have ordered these trees from other nurseries this year and every single one had several branches and arrived at the accurate size. This tree is sad, pathetic and unacceptable.

To prove that the company is flat out
lying about mailing "3-4ft" cherry trees look at this picture:
http://goo.gl/0oDxaJ

The shipping bag is only 32 inches long so it is physically impossible for them to ship 3-4ft trees. The shipping bag would need to be at least 36in-48in to fit the trees they claim to sell.

Let this be the final word on Direct Gardening, Burgess, Four Seasons and all their other affiliates. Do not waste your money on this company.

I will be contacting the BBB tomorrow when their office is open. Their contact number is 309-688-3741. This company illegally false advertised their merchandise to me. I would never have paid $8.99 for a 2 foot twig I could snap with my pinky. I was expecting a 3-4ft healthy cherry. I did not receive that.

Lastly, it would cost more to send the plants back for a replacement than they are worth. (And I am tight on money right now due to being out of work after a surgery) So sending the plants back is not an option.
On October 9th, 2013, GmailMaster added the following:

I just got off the phone with Direct Gardening. After a while of explaining that the North Star Cherry was the wrong size the representative disagreed with me and said the trees could be as small as 1ft. I showed her that the web site clearly states it will be 3-4ft and I did not recieve that. She went I over and over that I need to send the tree back with a written request or plant it and get a replacement if it doesn't survive. I explained that due to a recent surgery I have been out of work and there is not enough money to send the tree back. I asked for a supervisor and she put me on hold to consult with him/her. I was not able to speak to the supervisor, but when the representative came back she said that I can just mail the shipping label back with a written request and they will replace the tree.

I was very polite (because it wasnt her fault) and confirmed that all I need to do is send back the shipping label with written request. She confirmed that is all I need to do, so that is what I will do today.

I will consider changing my Direct Gardening rating if they ship me the correct size tree.

I also confirmed that they will keep that shipping label on record for one year. I hope they do because I will no longer have the proof of purchase for the Cherry bushes and Blue spruce. If they do not survive I need to know that they can be replaced.
Company representative comment on October 15, 2013:
On Oct 15, 2013 1:28 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants. If any item is received not as advertised we would be happy to issue replacement. We are happy to hear that the customer is taking advantage of this guarantee.

Negative fubar402
Brownlee Park, MI
(1 review)
October 4, 2013
I was VERY disappointed with this company. This was the first time I ever ordered at site for flowers and it will be my last. I made my order in April 2012. I waited and waited for my order before I finally called them. They told me that because it was so hot they would not send the order until it cooled off some. I bought that and waited. Finally in August 2012, I received them. They were packaged separately and were dry. Because this was a first for me, I was not sure how they were supposed to look, and I still don't, but not one of the plants that I ordered came back. I had to search all my records to figure out who it was I purchased from (I get a lot of emails from flower companies) and it took me a long time. When I finally found the one, I called. They told me I ordered them at a different time, my warranty was up, and that I needed this paper or that paper for proof of my order, all the while they are looking at my order on their screen !!!!!!! Bottom line....they would NOT do anything for me. I recommend this company to NO ONE!!!!!
Company representative comment on October 15, 2013:
On Oct 15, 2013 1:23 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help clear up any confusion.

Negative DoGooder
Hopkinton, MA (Zone 5b)
(2 reviews)
September 18, 2013
I have ordered from DirectGardening three times and have had success with some plants, but in general the plants are smaller and more sickly than plants I have gotten at other online stores. However, since the prices are so low I found that my total purchase was worth what I paid so that's why I ordered a second time. One time I ordered many asters and they arrived as tiny twigs covered with white mold (no leaves or any green), but I'm not the type to complain a lot so I didn't report that or ask for a refund. My items usually arrive quickly and so when I ordered a third time during the summer I expected my order to arrive within a few weeks.

Right after I ordered my purchase I called to confirm when my items were arriving and was told processing is slower in the summer but most items ordered in the summer arrive in summer. When I called later they said that nothing has shipped, they don't know if any of my items will be available, and they don't know when they will arrive but I will probably have to wait a few months. Since I live in a cold climate I had to plant soon so I canceled my order. They responded that my items will ship in a few days but after waiting about five days I called and they said the items never shipped so I wasn't told the truth.

I didn't want to do business with this company anymore because of the dead plants they gave me and the numerous falsehoods and the nasty tone of voice some of the representatives had, so I canceled my order. I had to keep calling and emailing to get a confirmation of my cancellation because they kept stonewalling me, but finally they said I would get a refund in 1-2 weeks. Over a week later I received some of the items and I called to make sure I was getting the refund, but I was told they won't honor my cancellation because they sent me the package, so I told them they confirmed that my package hadn't been sent at the time I placed my order. The manager said that the package was mailed to me two days after I cancelled my order and when I asked him why they shipped my package when I told them I didn't want it he didn't apologize but told me that I had to ship the items back if I wanted my money back.

I don't trust them to give me my money back so I will keep this last shipment that I paid over $80 for. The conifer trees were individual twigs with some green leaves, and there were some sad-looking plants. I will do the best with what I have. However, I won't be shopping at DirectGardening any more.
Company representative comment on September 19, 2013:
On Sep 19, 2013 8:20 AM, Direct Gardening responded with:

We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them.

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem

Positive greenegg21
Marion, IN
(1 review)
September 14, 2013
Posted on June 13, 2013, updated September 15, 2013
I love the bareroot trees Iordered. Yes they look like a bunch of dead stick with roots when they arrive, but I removed them immediatly from the bag and spritzed the roots and wrapped the roots back up in plastic. Then soaked for about 4 hrs in water before I planted. They are already waking up and its only been a week. The ground cover appered DOA (but planted just to make sure)but Ill just wait till next spring to make sure everything makes it before asking for a replacement. I will be ordering more trees next year. You can't beat the quality and size for the price!
On September 14th, 2013, greenegg21 added the following:

Placed my second order with this company(I didnt want to wait till next year) and Im satisfied with the trees I received. One of my crimson king maples already have leaves, I didnt expect anything in this order to wake up till next spring.

The poplar trees I ordered are thriving.

As for my first order the walk on me did not survive, the 2 redbuds did nothing and one of the mock orange didnt make it. About a 85% survival rate for the entire 1st order. I rate that pretty good and I will just do as the replacement policy states to save the shipping label and mail it back with a letter of request for said items.

But to boast about my lovely Rose of Sharon tree...it has been blooming the last 5 weeks and everyone compliments me on it!

I dont understand why there are so many negatives here. These are so simple to plant and success rates cant be perfect. I usually order from Stark bros but they dont have the selection and are over priced compared to Direct Gardening. I will repost next spring on the success of my 2nd order and any replacements!
Negative sleeping
Omaha, NE
(3 reviews)
September 10, 2013
I recently ordered about 30 raspberry plants and 4 blackberry plants from Direct Gardening and to my surprise they arrived on September 7th all thrown into the bag with nothing to keep the roots moist. Normally this wouldn't be a problem if they were shipped at the right time of year. September in Nebraska can be very hot and sure enough its been 90+ everyday for the last couple of weeks so much for the company watching the weather to ship at the right time. Out of the hundreds of raspberries I've order from many different companies these are by far the worst looking. They are a dry as can be no sign of green even when you scrap the bark and I trimmed some just looking for a sign they are going to live. To me they look like left overs from the fall 2012 harvest. So i figured I would go ahead and plant them anyway following the guidance of the company that bare root plants can be plant anytime of the year and I do believe that I can plant a dead stick anytime of the year however probably will not grow. One the same night that I order from direct gardening I also ordered from another company and got a polite email asking when I would like them delivered fall 2013 or spring 2014 the normal times of of the year to get plants to grow. I joined this site just to write this review and I plan on updating often as I will wait until spring and send back the shipping label as it states to get a replacement as I've already set aside this is one I'm not going to forget to get a replacement. One a side not the blackberries look very healthy to me.
Company representative comment on September 16, 2013:
On Sep 16, 2013 2:48 PM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee.

Negative rastgurlz1
Cohoes, NY
(3 reviews)
August 31, 2013
Posted on August 30, 2013, updated August 31, 2013
Posted on August 24, 2013, updated August 30, 2013
Posted on August 14, 2013, updated August 24, 2013
Posted on August 7, 2013, updated August 14, 2013
Posted on August 2, 2013, updated August 7, 2013
Posted on July 31, 2013, updated August 2, 2013
Posted on July 28, 2013, updated July 31, 2013
Posted on July 26, 2013, updated July 28, 2013
Posted on July 25, 2013, updated July 26, 2013
I ordered 80 hybrid willows and a ton of plants. They arrived on June 10th crushed. Out of almost 100 items two things lived. I sent them all back with the shipping label. I called to let them know and the woman talked me into using the credit towards my thujas I wanted to order. This was back in the middle of june. To make a terrible story short I called everyday after they received my package to see when the new trees would ship. I even had tracking on the package. NO ONE KNEW ANYTHING. It took 3 full weeks for them to even see that I had returned anything. AND the entire time every single person I spoke to had no Idea what was going on. They said they were a call center and had no clue about the actual company. I called every single day. Today ( A FULL MONTH LATER) a woman told me that now my trees will not ship until October. WHAT??? I have been getting the run around for a full month. This is the worst company in the world. I mean that. I found out today that the call center also answers phones for 48 different companies and has no idea about anything to do with direct gardening. They have a catalog in front of them and they can see what is in there to help with orders. Then they literally go on the website ( the same website you do when you order) and they place the order for you. They have no one to call to ask any questions at all. NO ONE. The woman said in her 10 years working at that call center she had never saw nor spoke to anyone in direct gardening or the House of Wesley. That all complaints get HAND WROTE AND MAILED to the office. That is why it takes months and months. I almost died. I am being honest here this is by far the worst company i have ever dealt with. I asked for a refund today. The woman said she would hand write a request and I should call back in two or three weeks to see if they processed it. This will be over 8 weeks at this point. The customer service with this company is shameful. And if anyone on here says anything positive they are crazy. Unless you place an order and you are the 1 in 100 who gets good plants at the time they state. I looked at the Better business bureau and it is SO BAD. I wish I had read it first. 100s of people with the same issue as me. Dead plants, crushed plants, waiting for months and months, no one knowing what the heck is going on. This company has cheap prices for a reason. THEY ARE NOT WORTH A PENNY. They are overpriced if you ask me. You have a 20% chance that your plants will grow. (from what I have read on tons of websites and the bbb) That is my opinion. But it is based on weeks of investigation into this company. I currently have a case with the BBB. To help me get my money back. Do not order from this company by any means.
On July 26th, 2013, rastgurlz1 added the following:

I called today and was transfered to Ruthie, a supervisor. I was told by her that she would personally call me when my trees ship which WILL be next week. Ok I am NOT holding my breath. I will believe it when I see it. I now have to pray these all live. I will be very happy if they get them out to me and they all live. If one dies it is going to throw off my entire project. However lets be real. Crossed fingers. These trees are NOT cheap. Even for direct gardening. They are over $6 a tree. I ordered 40. So I really do expect good quality. I did not pay a dollar or two a tree. I was going to cancel and go through arbor day for cheaper, but lets see what happens. I will update when I get them (finally) and let you all know if they grow ect.
On July 28th, 2013, rastgurlz1 added the following:

I still have not heard anything about my trees shipping. She said next week, which starts tomorrow. So I will let you know what happens. I started getting the soil ready, again, which is no small project considering it is a 200 foot hedge. My entire side yard. So fingers crossed they will be here soon.
On July 31st, 2013, rastgurlz1 added the following:

I have not received any phone call or email or anything from Direct Gardening. The BBB case that I have open they have not responded to. They have until tomorrow August 1st to respond. If they mailed me a response then I guess I will get it in a few days. But this has been going on since June 24th. I called them today and as of today the order has still not shipped and it is still incorrect in their system. 6 weeks with no phone call no email nothing. The HUGE issue with this company is communication. Everything must be hand wrote. So for example if you call and cancel your order the person at the call center has to print the order and write up a cancellation. NOW that takes 2 weeks to process. If within those two weeks your order ships guess what, now you are paying a non refundable shipping and handling fee, PLUS you have to pay to ship back all the plants and now you have to wait weeks for your money. Or in my situation I have called a million times and every time a new person tells me they will "write it Up AGAIN" but that it takes 2 weeks for it to get into processing and then another two weeks once it is in there. I shipped back my shipping label and trees and it took almost three full weeks AFTER it was confirmed delivered to them to "get into their system" for processing. Now its been in there for three weeks. So once it arrived to them it took them 3 weeks to even put it in the system. NOW I had called everyday. Each day the operator said they had no idea if they had received the return. That it was not in the system and there is no one to call at any home office. This was told to me by at least 10 different "call center" people. Also learned that this call center answers phones for a ton of different companies. It is just an answering service. Like when you call your dr after hours. A bunch of people answering calls from companies that have no clue what they are doing. They can not call the owner or anyone. They just have to say, "call back in a few weeks and it should be in the system". They can not answer any real questions at all. If just one "real" person from this company had called me I would have been happy. Even if it was going to take a few weeks to get the delivery. If someone just called me and said "Hi we got your return and will be processing it. The ship date should be in a few weeks". THATS it. I would have been happy. Or if when I called someone knew what on earth was going on with my order. This is all lack of care for your customer and a terrible system. If your company cared about any of your customers you would not have this type of system. I encourage everyone to read the BBB site about this company. Sadly over half of the complaints are people like me. The same issues. The other half is dead plants. Which I will be honest since it is cheap and you have a replacement guarantee I can accept a few not making it and you sending them back out. I am ok with that. BUT when that happens you end up in this nightmare that I am in its not fair.
On August 2nd, 2013, rastgurlz1 added the following:

OK this is what happened and I know some of you are going to think it is a joke but I have the letters to prove it. I get a phone call and they tell me that they are giving me a refund but it is going to take several weeks. Within ONE hour they send a response to the BBB saying that they are CHARGING me $106 and sending the thujas at "the proper planting time". This is all within an hour. On top of that the dollar amount they said they were charging me was $50 higher than it should have been. So I call the BBB and I tell them that the letter they just received is the opposite of what they had JUST called and told me. To make a long painful story short I just got a letter from the company telling me that they are now doing a refund. So I call the company and they tell me that it may take several weeks before I see the funds. Ok so I am not holding my breath. So now here we are in August and I have no trees or products and they still have my money. AHHH. I am sick to death with this company. It gets better the letter they send the BBB said this we charge her card $106 and they will be shipped at proper planting time. THATS IT. Not an apology NOTHING. They letter looked like the BBB and I were bothering them. I literally said, "enclosed is a letter that we feel is self explanatory" WHAT? I could not believe it. They are the ones being bothered?? I did find out that their is a new owner. 3 years ago I guess the daughter took over the company. That is what the lady there told me. So she has had this company only 3 years and in that time the company has, in my opinion, went to crap. If you look all of these issues with this company has been in the past three years. Before that nothing. Anyway if you want to save money go to Arbor Day. They have great trees. I know it is tempting with Direct Gardening pricing, but trust me when I tell you it is not worth it. (In my opinion) Throw your money out your window. Its the same thing.
On August 7th, 2013, rastgurlz1 added the following:

I wish I could say I was kidding but Direct Gardening now charged my card $106. Then they sent me a letter that I am getting a refund of $135 and $106. My original order was $176. So they are keeping $40 for what?? Not to mention they charged me $106 for no reason at all. So now I am fighting for that money back and still waiting for a refund from the first charge and now the second.
On August 14th, 2013, rastgurlz1 added the following:

I have still not received the refund.
On August 24th, 2013, rastgurlz1 added the following:

It has been one of the longest ordeals of my life with this company. I sent an email today to see if someone would check into my refund. On august 2nd they said they were giving me a full refund. It is 3 full weeks later.
On August 30th, 2013, rastgurlz1 added the following:

credit has went through.
On August 31st, 2013, rastgurlz1 added the following:

In all fairness to this company they did indeed issue my refund in the beginning of august. It took Discover forever to actually show the credit. I would like to add that I am so upset with this company. I WANT TO ORDER FROM YOU. You have the cheapest prices anywhere. I spend thousands of dollars a year on trees ect. I love your selection. The hydranga bushes that were not crushed have grown beautifully. The main problem with your company is COMMUNICATION. No one knows anything. I went through such a nightmare. If you had a better system it would make such a difference.
Company representative comment on September 3, 2013:
On Jul 30, 2013 2:40 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of further assistance.


On Sep 3, 2013 3:37 PM, Direct Gardening added:

We received an order from this customer on 06-05-13 and the order was shipped on 06-10-13. We have no record of an order from mid-April. The customer had said she was charged for this order, but after repeated requests has not provided any further information or proof of purchase. The customer has spoken with numerous supervisors here at the nursery despite her statements to the contrary. After her initial replacement request was received, the customer changed her mind several times about what she wanted. In a 7-26-13 phone call, she requested additional items totaling $160 which was charged at her request. The current version of the replacement and additional items was ready to ship on 8-01-13, but we contacted her because we noticed that her postings differed from her phone call and indicated she wanted a refund. A refund was issued to the customer on 08-01-13 and a letter was sent to her 8-02-13 informing her of this fact.



Positive Cshewlett
Deatsville, AL
(2 reviews)
August 23, 2013
Posted on August 3, 2013, updated August 23, 2013
Posted on July 30, 2013, updated August 3, 2013
This was not a good experience, simply because over half of my order died (there is a difference between 'dormant' and 'so dead it is crispy') and parts were not what I ordered.

100 Walk on me thyme - not one survived.
60 vinca minor - roughly 20 survived
3 Maria Stern roses - should be an orange bloom. They sent three pink double knockout roses that were listed as Maria Stern on the shipping label. Two of the three were gifts. Imagine my embarrassment when the intended gift was for Father's Day as part of a design to include his alma maters color bloomed pink instead. Sorry dad!

The shipping time was great and I'm sure if I tried to send it back they would have complied, but I took the time to select, order, pay for, and plant them. I'm not collecting it all and sending it back. Way too much of a hassle. Lesson learned.


On August 3rd, 2013, Cshewlett changed the rating from negative to positive and added the following:

Customer service did reach out to me regarding my order. I'm pretty impressed that they search out their reviews and proactively make efforts to make unsatisfied customers happy. I was informed that not only do I not have to return the dead plants but I also am not required to return anything sent to me in error.

The integrity alone is reason enough for me to change my rating from negative to positive. I look forward to my replacements and ordering from them for my fall bulbs!
On August 23rd, 2013, Cshewlett added the following:

Today I received my replacement plants :

Vinca and Thyme look MUCH healthier on this delivery. Bare roots look good too. Headed to dad's tomorrow to remove his pink rose bush and replace with orange! VERY happy.
Company representative comment on August 3, 2013:
On Aug 3, 2013 11:01 AM, Direct Gardening responded with:

A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants and do hope that the customer takes advantage of this guarantee as we DO NOT require the plants be returned when requesting replacement.

Negative prentbon
Tacoma, WA
(1 review)
August 13, 2013
Last June, 2012, I ordered 2 red brugmansia. I kept one and gave another to a friend/avid gardener. The sticks we received were very small but very alive. We both grew and then babied and held over in the winter, these two sticks. Both survived the winter (I'm in the PNW) by putting them in a garage. We were elated! And then just 3 weeks ago they bloomed. We were waiting with anticipation having managed to keep the sticks alive. Mine was white and my friend's was yellow...not red. I took a picture of mine and sent it to Direct Gardening with the date purchased. The reply was that the one year guarantee might not be honored and I was to send them a picture and copy of the invoice. Not happy. I did send the picture and I did give them the date of purchase. I had assumed they kept customer records. Not worth any more extra effort on my part.
I was not sent what I ordered and there wasn't any way these sticks could have bloomed within the year long guarantee. Disappointed in product and lack of customer service.
Negative kasullivan
Virginia Beach, VA
(1 review)
August 13, 2013
Horrible, shameful customer service. They will not abide by their stated guarantee and refund our money or send us new plants depsite e-mails and calls. So, basically, we lost our money on this company.

We had ordered a hummingbird garden in June and the plants arrived fetid and dank, clearly having been delayed in shipment. But, we couldn't get a refund as it had been over 14 days due to the time the package was in the mail and not finding it's way to us.

We would have been fine w/new plants but they advised us to plant them and wait 6 weeks. Shocker, nothing grew. But still no new plants or refund and now it is August. They send the same deflecting messages over and over.

We went through every step that they required including mailing back the paperwork that came with the plants. But no refund. THEY DO NOT HONOR THEIR GUARANTEE. They clearly hope that you will lose patience and let your money go with the 6 week delay. Do not use this company!!!!!!!
Negative mmarone
Heath, TX
(1 review)
July 22, 2013
Last year was the 3rd time we had ordered from Direct Gardening.

You think we would have learned from the previous orders, but we really wanted some English Walnut trees.(They lure you in with the cheap prices)

!st - instead of English Walnuts they sent sent Almond Trees. We planted and nothing! The were dead. The only plant that lived from the order was a rose bush.

Next we sent the label back and asked for a replacement for the dead Almond trees- we requested the Walnut trees we order.

After 6 weeks and no answer - I emailed the company when the replacements would be shipped. A bag arrives a few weeks later.

It arrived at the end of June in the Texas Heat - thrown in a bag, no moisture around the roots, a barely 1 foot stick that was dead on arrival. Who knows it may have been dead when they threw it in the bag.

The company stands behind nothing they sell.

If you want a quality products check out gurneys, or even ebay.

I have over an acre of plants and trees that I have planted over the last 4 years, and never had a problem like Direct Gardening plants.
Company representative comment on July 30, 2013:
On Jul 30, 2013 2:33 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.

Negative jobrandon
Yadkinville, NC
(1 review)
July 20, 2013
I placed an order for over $300 as I have built a new house- well over 2 or 3 months ago. I have rcv'd 2 shipments and still have not got 1/3 of what was ordered. A couple of the items have done very well so far but some did come broken and I was unable to rehabilitate. I am waiting to see how every thing does before I send the shipping label to get these items replaced. Some items were very unhealthy and never took. I have contacted a couple times to find out about the rest of my order and have rcvd no response other than an automated email. I wish I had read these reviews previously. If someone would answer my questions from the company I would feel better.
Company representative comment on July 30, 2013:
On Jul 30, 2013 2:32 PM, Direct Gardening responded with:

We are sorry to hear of this problem. A customer care representative has contacted this customer for further information.

Positive yofrendonna
Newport, MI (Zone 6b)
(1 review)
June 20, 2013
Posted on June 12, 2013, updated June 20, 2013
On May 22 2013 I ordered 60 Privet Hedges, 2 Burning Bushes and 2 Rose Of Sharon Trees. I received these items in the time frame that was described on the website (2 weeks). I read the enclosed literature which told me to soak the hedges in water overnight. The bushes and the trees had a root ball and soil, so I immediately placed them in a pot of soil. I planted the hedges the following afternoon. I followed the enclosed instructions. By June 9th All of the plants had new leaf buds! Not only did I have my landscaping in both my front and back yards finished, but I saved a ton of money by only spending $40.
I have seen the comments on the Better Business Bureau's website and because of all the negativity, I almost didn't purchase from this website. I am glad I ignored the negativity and saved a bundle. If people would read the information available on the website where it says that plants are sent "dormant" and "bare root" , maybe then look up what that means, they would know what to expect. Odds are the plants will look dead, but the website even shows you how to do a "scratch test" . My point is: before you write a negative comment....READ before you purchase. I received exactly what the website said they would send. I figured that they offered a 1 year guarantee..I can't go wrong. I saved my shipping labels and every little tag on every plant inside the bag even though my plants are healthy and growing well. the website clearly says to save the shipping labels.
I will make sure that all my fellow gardeners know to ignore the negative comments that were made because someone didn't read that they were not getting a full grown plant or that dormant plants are just that...dormant, not dead. The pictures of fully grown plants are supposed to give you an idea of what the plant will look like when its grown. READ before you buy and don't blame the company if you choose not to read. What do you expect for these great prices? Your negative comments are ruining the bargains for those of us who follow instructions. I also posted on BBB's website.
On June 20th, 2013, yofrendonna added the following:

My Hedges have been in the ground for about 2 weeks. They are already about a foot tall and doing great.
Positive ezwemer
Social Circle, GA
(1 review)
June 6, 2013
My roses were very healthy and once planted, as instructed, they're doing very well. Pleased with the service and the quality of the plants. Can't wait to see them bloom!
Negative jriz
Algonquin, IL
(1 review)
May 31, 2013
We bought 2 almond nut tree's in 2010. in summer of 2012, the tree began to bare fruit which we were very happy to see. But, instead of almonds, we got peaches. I wrote Direct Gardening an email explaining the situation and asked them to please send the almond tree's out as that is what I paid for. They relied saying that the fruit of an almond looks a lot like a peach and that we should cut open the fruit and inside we will see the almond. I grew up on an orchard in Sicily...I know what an almond should look like. But, I did as they said and even sent them pictures. The fruit tasted like a peach, looked like a peach and had no sign of an almond inside. Customer service said they could not replace the trees because it was more than a year past the ship date and that we should send a letter to the corporate office with pictures and they will consider giving us WHAT WE PAID FOR! But, we have been ignored since last fall. Attempted to send another letter, but I am seriously thinking of lodging a formal complaint with the Better Business Bureau in Illinois and our State's Attorney's Office. It's not a lot of money, but it's the principal. I bought one thing - they gave me another. Their mistake. They should fix it!
Negative raftcanoefish
Ashland, KY
(1 review)
May 30, 2013
Posted on May 10, 2013, updated May 30, 2013
Posted on May 9, 2013, updated May 10, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 8, 2013
My wait for plants was about 4 weeks. I had ordered before and it took 2 weeks. My problem was my last order. It contained 8 old fashioned lilacs, Gila apple, north star cherry. The apple and cherry tree came to me broken with the roots seperated from the stems. They had been tossed into the bag where as the lilacs were tied together. I contacted company. Their first response was send in shipping form and they will replace. Why should I have to pay to send them my shipping form. The way they were shipped its obvious damage would occur. Contacted them again and they told me to plant the roots and they would grow. I did not pay or order roots. I ordered trees. I am still waiting for their next response. I will update with their response. Better business bureau, consumer protection and every complaint board I can find. I will not pay more to get what I already paid for.
On May 8th, 2013, raftcanoefish added the following:

They have 3 times the negative comments as positive. I wish I would have looked on here first. They have no customer service. All they can tell you is when it got out of proccessing and when it shipped. That is their customer service.
On May 9th, 2013, raftcanoefish added the following:

Filed a report with the better Business Bureau. Will update
On May 9th, 2013, raftcanoefish added the following:

They contacted me by email telling me they would not ship me plants without me mailing them a letter and paying shipping. Will update. Do not use this company. I am not spending another penny to receive what I paid for. They keep sending me a form letter about how they are shipped bare root. I know that, I know you have to soak and spend time with them. I want the plants I paid to receive, not roots broken off from stems
On May 10th, 2013, raftcanoefish added the following:

Nothing from company today. They have 2 weeks to respond to better business bureau. I read some of the positive reviews on here and they look like they are written by someone who works at company. The customer service is the worst. They sent me fruit trees that were broken in half. The stem could be held in one hand and the roots in another. Now they want me to pay to get my order replaced. This company is worthless. I will update. If better business bureau doesnt work I will go to illinois attorney general.
On May 30th, 2013, raftcanoefish added the following:

Their response to the better business bureau was the same old stuff.I rejected their response. Just got a email from company saying they saw this post and what can they do to help. I TOLD THEM TO SEND ME WHAT I PAID FOR. I WANT NOTHING MORE OR LESS. I am not going to spend a penny to get what I have already paid. I will see how this plays out before going further. I will update. Again be careful people I suspect some of the positive reviews are from the company.
Company representative comment on May 28, 2013:
On May 28, 2013 1:26 PM, Direct Gardening responded with:

A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.


Positive tbird60
Natick, MA
(1 review)
May 29, 2013
One little tip on "dormant" plants from any mail order vendor. For spring delivered dormant plants only, I stick the plants in the fridge (not freezer) for a couple weeks to reset their little season "timers" and they come out ready to wake up and go. Or you can plant them and if some don't start, pull them and try the refrigerator trick. Unless they are stone dead you will be amazed at how a lifeless looking plant can be kickstarted into action by this simple method. Cut off any rot and douse the roots in fungicide if any dead plant tissue exists.
I have been ordering from DG for many years and they have never failed to replace the occasional "dud" plant. I just have to remember to keep the shipping label that is stuck on the shipping bag in case it's needed it as proof of purchase. Their prices are crazy low and for me it's a small price to pay dealing with the odd non-performing item. Actually, getting a replacement is less painful with Direct Gardening than my local hoidy toidy nursery!
Negative lcarlson
Arden Hills, MN
(5 reviews)
May 29, 2013
Again, not good experiences with this company. I ordered perennials, a climbing rose, and a tree. Several items came dormant/bare-root, which is not my preferred method at all. I disagree with the concept that nurseries should ship in bare root or dormant status unless it's a bulb, tuber, or similar, and it's appropriate timing to do so. Reading the reviews of the various nurseries, it doesnt seem to satisfy people.

Anyway, the perennials that did come were sad-looking and tiny, being planted in some weird material rather than nursery pots. The Zephedrine climbing rose came bare root but was starting to sprout in the bag it came in. I recently planted it, but doubt it will come up this season. The weeping rose tree came dormant but looks dead. Again. I hope it comes up. The biggest issue I had with this company is their "right to replace out of stock items with similar". They replaced a gorgeous Dorothy Rose Columbine with a yarrow plant. I cant stand yarrow. Not an equivelent replacement at all. Let us know when/if you're going to replace items. It wastes all of our time and resources when you do so and it's a fail. A courtesy note letting us know would allow us to choose what to do; cancel or replace. This would save a lot of hassle on both of our parts. Good business...it's not that hard.

I will not order from this company again. I think there are multiple companies tied with a larger one coming from Bloomington, Illinois: this being one as well as the dreaded (to me) Farmer's Seed. They ship in the same garbage bags with the same ridiculous tape/plastic and staple method, and have the same return requirements of sending a letter explaining the return. I returned stuff from both companies and they went to the same place. Hmmmmm.
Negative jabney8
Willcox, AZ
(1 review)
May 25, 2013
Ordered roses. Received a green bag full of moldy sticks. Mailman complained because he poked himself. I opened the bag saw the mess threw it away.

I thanked Direct Gardening for proving my husband right - he laughed when I ordered - laughed harder when the order arrived.

As far as I'm concerned they should have just sent me a bill and kept the bag. Didn't bother with the whole "return" thing. I learned my lesson and went to Lowes.
Company representative comment on May 28, 2013:
On May 28, 2013 1:31 PM, Direct Gardening responded with:

We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We have contacted this customer via D-mail to see how we may be of assistance.

Positive pdavistx84
Shepherd, TX
(1 review)
May 21, 2013
I found this site after I ordered my stuff, I was so worried. Well, I am very pleased with what I bought! I received my order within a month. I ordered 8 dwarf flowering cherries, 25 strawberries, and the tree sampler. I also received peacock orchids. I did as the directions said and all my plants are doing great! I have blooms on my strawberries within 2 weeks! The cherry bushes took 3 weeks but are getting leaves on them. My tree sampler started getting leafs the first week! But I thought I would get different trees but they were all the same but they sent me good ones! They all came in decent shape. A little dry but that is normal with shipping. I will definitely order from them again!
Company representative comment on May 28, 2013:
On May 28, 2013 1:31 PM, Direct Gardening responded with:

We are happy to hear that your plants are thriving! Thank you for the feedback! Happy Gardening!

Negative kayes71
Bon Air, VA
(1 review)
May 12, 2013
Ordered 4-29, as of today, May 12 nothing received. I have requested a refund and will be rejecting any packages that are attempted.
Company representative comment on May 28, 2013:
On May 28, 2013 1:28 PM, Direct Gardening responded with:

We are sorry to hear this. As stated on our website it does typically take 1-2 weeks to process an order. Once processed, the order will be shipped based upon weather and plant availability.

A customer care representative has contacted this customer for further information.

Positive Daydarlng
Midwest City, OK
(2 reviews)
May 9, 2013
Posted on May 11, 2012, updated May 9, 2013
Posted on November 26, 2011, updated May 11, 2012
I ordered a great number of mixed plants from them at the end of September. I knew the dangers with dormant plants, that some might not come out of dormancy, but I said, what the heck, with the prices they have I can afford 1/3 of the plants to come survive and will still be cheaper than buying from anywhere else live potted plants. I ordered 3 types of climbing roses, several butterfly bushes, several hydrangeas, lilacs, white spirea, forsythia, and more, a total of about 40 plants for around $100.

I received the plants in the green "trash bag" (it's actually a very sturdy plastic) end of October. I planted the plants (and the free bulbs) in a period of 3 weeks, as i could work on the garden (I'm a breast cancer survivor and still recovering from the multiple surgeries). I also received free iris bulbs, free hyacinth and daffodil bulbs, and free windflower bulbs.

It is the 26th of November, and we had a very mild fall here in Oklahoma, only a couple of freezing cold nights. As of now, except for two spireas, ALL the plants have new growth, are alive and doing well, and except for the irises, all the bulbs that were in the ground have leaves! I was very pleasantly surprised to see that.

I am getting ready to put in a second order with them.
On May 11th, 2012, Daydarlng added the following:

I need to update my feed-back. Since the post I made here I had put in two more orders and a replacement request. As before some of the plants did not make it. I asked for replacements - the way it is required, with the original shipping labels and a letter explaining which items didn't make it and why. The replacements have been shipped already and I am waiting for them any day now. It took about 5-6 weeks. Normal, considering the amount of orders they process and the fact that they have to gather from various nurseries.

Also, whatever made it is growing beautifully. Roses have bloomed after 6 weeks. They were just bare-root and now they are in bloom. The lilies are in bloom too, as unbelievable as it seems. Everything else is blooming and sprouting nicely.

And every time I called customer service I had a great experience. And they even replied by snail mail to a question we had asked in the replacement request letter.

So yes, I will keep ordering from Direct Gardening. I think our orders now go for a total of over $300. All well spent.
On May 9th, 2013, Daydarlng added the following:

Updating my feedback again. We kept ordering from Directgardening after such a wonderful experience. I have no idea why people criticize their customer service, I had only very pleasant experiences with them, be it on the phone, over the email, or by regular mail - they even sent a regular letter as a reply to our letter thanking them for their wonderful service.

To sum it up - I think that starting November 2011 up until now we ordered over $500 worth of plants from them. Yes, some of the plants didn't make it, but they always sent replacements as the warranty stated. Plus the bonus plants plus some extra gifts, just because they are so good. They replaced roses that were the wrong color, and even sent some extra plants. On one of the plants, an Arkansas Amsonia, after the third try when the plant still didn't make it, they sent a gift certificate for the value for us to use against some other plant.

So right now, our dreams of a cottage garden have taken shape. We have now in the garden (I hope I won't forget anything) sand cherries, blackberries, elderberries, hazelnuts, chestnuts, plum trees, lilacs, a Japanese lilac, hydrangeas, peonies, strawberries (we ordered over 100 of them of which about 75 this year, and the ones that made it are full of fruit), lots of lilies, beautiful roses (2 Zephirines, climbing Don Juan, Dr. Brownell, Charlotte Brownell, climbing Queen Elizabeth, a regular red rose, hedge roses), spireas, mock oranges, yuccas, rhododendrons, astilbe, hostas, ferns, butterfly bushes, balloon flowers, black-eye susans, bleeding hearts, lily of the valley, stevia, shamrocks, wigelia, and I am sure I forgot some. I wish there was a way to post photos so you all can see.

People should understand that:

1. dormant plants look like sticks. They really do. They don't look nice and pretty like in the nursery.
2. the type of packaging they use, I think is the best to insure the maximum chance for the plants to make it. Plastic doesn't allow moisture to escape, it is true that mold can appear if they are kept for too long in the bag, but you know, that is USPS's fault, not theirs.
3. You DO need to present them with some kind of proof that you did purchase the items. Hence sending the shipping label. And after you have saved a load of money buying from them, not 10X the price at a nursery, I very much doubt that the cost of a stamp to send that shipping label in an envelope is going to ruin you.
4. yes, it takes them time to process your order. They send thousands of orders, and deal with plants that are in a dormant state. You do want your plants to make it nicely, don't you? They need to be packaged, and sometimes the order has to come in from different nurseries they have, they don't grow everything in one place.

And just a piece of advice: make sure you prepare your soil, and also order some of their "pep pills". They do wonders on the plants when you put them in the ground. I started ordering extra "pep pills" to use when I transplant my vegetable seedlings in the ground - I only grow vegetables from heirloom seeds that I start indoors at the end of winter and the pep pills really make those seedling not be so shocked and take off nicely.
Company representative comment on May 28, 2013:
On May 28, 2013 1:24 PM, Direct Gardening responded with:

Thank you for your positive feedback and wonderful tips for our customers! Happy Gardening!

Positive elenarose
Bridgeport, NE
(1 review)
May 9, 2013
Posted on May 8, 2013, updated May 9, 2013
I have been ordering from the direct gardening company and its affiliates since 2001 and have always had a positive experience. They have cheap stuff (the equivalent of gardening at Walmart) but if you baby their products and save your mailing labels they will replace free of charge what doesn't make it. I have never had them refuse to replace or keep my money or wrongfully charge a credit card. There are only about 300 negative feedbacks on this site and they must mail out 10, 000 orders a year. In 10 years that is only 300 negatives and 9,700 positives so I am not afraid of the bad negative experiences that a handful of people have had. Like I said, 10 years and totally aware that I get what I pay for--I baby, and continue to order, and continue to save mailing labels. They have never ripped me off. Yes, things arrive broken, that is the postal service not them. Yes, things have arrived moldy (again the postal service)--send them the original mailing label and they will replace it free of all shipping charges. No questions, no problem, no hassle. Be nice and send them a nice letter with your mailing label (cut it off the package as soon as it arrives and keep it in a safe place) and they will send you new things. (Also, read the descriptions of what you are buying--bareroot means exactly that--bareroot. You are not paying for a potted plant at the local gardening center. You are paying for them to ship you a bareroot plant that resembles a twig or a branch or a dead bulb--it is your job to bring it to life by planting it and watering it appropriately.)
On May 9th, 2013, elenarose added the following:

I received my replacement order for what had not survived last year this morning-they replaced everything and added a few extra for good measure-what a polite thing to do-it feels like xmas-everything is in good shape and already budding-planted my bareroot daylilies that had arrived in yesterday's order and they are already 3" high--I am no way affiliated with direct gardening just a happy gardener who has had positive experiences from a trusted company for more than 10 years.
Company representative comment on May 28, 2013:
On May 28, 2013 1:22 PM, Direct Gardening responded with:

We are happy to hear of your positive experience! Thank you for your post!

Negative xxrouguexx
Farmingville, NY
(2 reviews)
May 6, 2013
I placed an order on April 18th for 23 plants. Its been over two weeks now, so I decided to give Direct Gardening a call to see if or when my plants would be shipped. The line was busy, I called several more times at different parts of the day, the phone line always busy, so I tried calling Four Season's Nurseries phone number instead - again, the phone line constantly busy. I've emailed them as well, and yet to receive a response. If they do not get in touch with me by Friday, I'm calling my credit card company and filing a dispute. Whether or not I receive my order, I will not order from Direct Gardening or Four Seasons Nurseries again.
Company representative comment on May 28, 2013:
On May 28, 2013 1:21 PM, Direct Gardening responded with:

Please allow 1-2 weeks for your order to be processed. We will then ship based on weather and availability of the plants.
A customer care representative has contacted this customer for further information.

Negative jessflowergirl
Fort Bragg, CA
(6 reviews)
May 4, 2013
Posted on February 27, 2013, updated May 4, 2013
Posted on November 3, 2012, updated February 27, 2013
On October 5th I placed an order for about $65 worth of plants. I ordered 50 periwinkle, 4 blue hydrangea, 1 color in the shade pre-planned garden, 2 butterfly bushes, and 6 english lavender. I found their website through a beginner rose gardener website, and after seeing the prices, I was hooked. Of course I wish I had known about Dave's Garden prior to ordering, I probably would have thought twice about ordering because I am such a novice gardener. My order arrived today, November 3rd in a tiny green plastic bag the size of a fed-ex envelope. I panicked immediately because the bag had been sitting in the sun on my porch for who knows how long before I found it today. I rushed it inside and opened, the plants were sweating but everything seemed ok. My order was complete, nothing missing and no substitutions. I am relieved to report that everything seems to show some sort of life. Here is what I have found:
Hydrangeas: small, came potted, new life sprouting, great roots
English Lavender: look questionable, appear pretty weak, bareroot, decent roots
Periwinkle: not sure I got all 50, planted 40 in peat pots to build up the roots as they were very small, but good foliage, bareroot.
Butterfly bushes: really disappointed in size (little stick no bigger round than a piece of straw), but these were really cheap so it's ok, plant looks very very dormant, but scratch test shows green, bareroot, not holding out too much hope here.
Color in the shade garden: hostas are not recognizable, lily of the valley are just pips, ferns look like clumps of bark- no green on these, columbines, trinity, and astilbe all show life. All bareroot.
Freebies: all freebie bulbs were received and appear to be in good condition!

The only thing of the whole order which actually resembles a plant are the hydrangeas (barely). I suppose if you wanted to get your plants one step ahead of starting from seeds, this would work. I would have liked to at least recognize some of the plants (thank goodness they came labeled!!) I would have been more disappointed if I have planned on landscaping the whole yard with this as it's going to take a while to get them to a decent size. Luckily for me it's more for filling in spaces and we'll see what ends up living! I also think I timed it right for shipping, temperatures are cooler this time of year and I can see how that green bag could cook those plants in the time it takes to get here.

I'm giving a neutral rating for the lack of communication from the company about shipping, the legnth of time it takes to get here, the small size of the plants, but my order was complete with no substitutions.

I'll keep everyone posted!

On February 27th, 2013, jessflowergirl changed the rating from neutral to negative and added the following:

4 months later, here is where I am at:
Periwinkle: 6 left, no growth but not dead.
Hydrangea: all 4 still alive, but no growth
Color in the shade garden: the only plants alive are the astilbe. Nothing else even began to show any growth.
Butterfly bushes: both dead twigs.
Lavender: All 6 dead.
Freebie Bulbs: iris are growing, no others.

So I know we just went through winter, but where I live in Zone 9 plants are coming out of dormancy and starting to grow. The only plants growing from direct garden are the astilbe and the iris bulbs. All other plants on close inspection are very very dead, brown to the scratch test.

I am going to wait until around June to make sure I've given the proper chance for any plants to wake up before I make use of the replacement guarentee and until then I am just keeping track. I am most disappointed about the lavender and butterfly bushes.

I would not order from Direct Garden again, I think if the photos in the catalog actually depicted what you were recieving in the plastic bag most people wouldn't be lured in by the low prices.


On May 4th, 2013, jessflowergirl added the following:

This is just frustrating. Out of my entire order the only items still alive are 3 hydrangeas and 1 columbine. I will not bother with requesting replacements, I don't want any more of DG bad nursery stock in my yards. While everything else is sprouting life and growing and thriving, DG's plants are just taking up valuable real estate in my small garden. YOU ARE WASTING YOUR MONEY IF YOU ORDER FROM THEM. Stick with the Dave's Garden Top 30, and you won't be disappointed. There are some excellent companies with prices not too much higher than DG with much better quality plants.
Company representative comment on November 6, 2012:
On Nov 6, 2012 8:24 AM, Direct Gardening responded with:

We are happy to hear that the order was received in good condition! Many of the items are bare root and dormant and will need some time to begin showing signs of life. If for any reason the plants should not live we do have a 1 year replacement guarantee available on all of our plants.

Neutral jamaicanmom
Amesti, CA
(1 review)
May 3, 2013
I've been wanting to leave a comment for a while, but wanted to wait until I wasn't so exasperated with this company, and all the time I've spent on the phone trying to figure out what was happening with my order. I placed an ordered Feb. 22 of this year, and another in the beginning of March. To date, May 3, I don't even have half of my order. The only reason I gave a neutral mark as opposed to negative is that the plants that did arrive are planted and growing well. We've only lost a few.

But now the negative aspect...3 of our shipments were confiscated and destroyed by the California Dept. of Agriculture, because this company sent those orders with EXPIRED CERTIFICATION! Which, of course, when I called customer service to tell them about, was denied and they said that their certification was not expired. Apparently, they had some left over certification tags from the previous year that where not disposed of and made their way onto my packages. I only found this out after, calling the person that was listed as the rep on my Notice of Rejection letters from the Dept. of Ag. a Mr. Bill Lishka. I was getting no real answers from customer service. They told me to send them the Notices of Rejection with a letter stating how I wanted to proceed. After that was done (in late March) I called to find out if they had received my letter and the rep told me it could take 3-4 WEEKS for them to get that in the system! Really?! Then she told me I need to call back in 3 weeks. Now, since this was their big mistake, I really feel that they need to have someone contact me, as opposed to me calling every week and getting a rep that has no idea what's really going on. I am still waiting for 80 plants, that should have been planted weeks ago. And now the name Burgess and Direct Gardening has a negative connotation in my house. I was so excited about the prices, but the back and forth has not been worth it. I was ready to tell all my gardening friends, but now I will tell them to just spend the extra money and get some good customer service. I'm really bummed about this whole fiasco, but they seem not to really care. It's great if you actually get your plants, but, who knows if you ever will.
Negative M2mom
Salem, SC
(1 review)
April 30, 2013
Honestly, nothing more than a scam. I placed my order and allowed for the 1-2 week processing, I received nothing. I contacted them via phone and was informed that they didn't know when my order would ship. I gave it a few more days. I called to cancel (I'm NOT a novice w/ mail order plant places or internet sales (I have a business myself) and was told I had to cancel via the POST OFFICE w/ a WRITTEN request. I said that's insane, so I got another customer service rep. named Melissa. She told me I can cancel via email, so I sent in my cancellation request. Guess what they did??!?

They sent me out ONE plant yesterday out of a $187 order. Why? This way I have to pay return shipping PLUS my shipping would no longer be refundable. I spoke w/ a supervisor who told me she can't cancel my order, she doesn't know where in the process the rest of my order is and that yes the other plants may be sent anyway and I would have to pay to return them.

I belong to many garden forums and several plant clubs locally and will be sure to warn EVERYONE to NEVER do business w/ this company or any company affiliated w/ them.
Neutral ghostman71
Geneva, NY
(1 review)
April 25, 2013
i wish i had found this website before ordering from direct gardening
i placed an order april 2nd, ihavent received anything yet i sent them an email requesting my order status and all they can tell me is the the order has been processed and that they are currently shipping to my area this was a week ago so why havent i received my order yet?
after reading the reviews on direct gardening i'm wishing i didn't make an order cause after waiting this long possibly even longer i won't be a happy person if my plants come dead or moldy.i will be even more unhappy if i have to send something back and have to wait another month or two.
Company representative comment on April 30, 2013:
On Apr 30, 2013 1:15 PM, Direct Gardening responded with:

We want to assure you that we are sending orders out as quickly as possible. We are still getting a lot of nursery stock in from the fields and are shipping as soon as the plants are prepared

A customer care representative has contacted this customer for further information as we would be happy to give an updated status.

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