I ordered serveral different plants from them, to include an apple tree. I discovered the horrible reviews online and I was in a panic. I am happy to say that I was VERY pleased with the shipping time (It took one week from day order was placed to my door). I was also very happy to see that the plants were in decent shape. The potted plants were suffering from some shipping shock but made a quick bounce back. EVERYTHING is growing great and looks very healthy. I will order from them again and hope for the same results. Fwiw...it is inexpensive bc they send small plants. If you are like me and ok with that, then the price isn't too bad.Company representative comment on June 16, 2017: On Jun 16, 2017 7:54 AM, Four Seasons Nursery responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. I just wanted to thank you for taking the time to post your comments.
I was truly disappointed in this company three weeks after I sent in my order and check. I had received no information as whether they had received my order . After four weeks I e-mailed them regarding my concerns. No e-mail back from them so next day I sent the e-mail again. I finally received an answer that my order would ship on May 15th. On May 28th I received a package from them. Every thing in the package was dried up into dust. The one thing I wanted was strawberry plants and the had not included them in the package. I sent an e-mail describing the condition of the plants and the missing strawberry plants to their Customer Service department and they told me that's to bad but they would make no attempt to get me new plants or the 50 strawberry plants I had ordered. Nor did they have any plans to refund my money. I wish I had used my credit card as now I have no recourse but to submit my experience here. How a company can stay in business doing what they do is a mystery to me. Years ago I had a simalar problem with a nursery called Michigan Bulb Co. I wouldn't be surprised if this is the same company under a new name. My total loss is only $42 so no big deal. I will always check the reviews on any company and will use a credit card.
Denver, COCompany representative comment on June 15, 2017: On Jun 15, 2017 1:56 PM, Four Seasons Nursery responded with:
We are sorry to hear of this customers experience. We do have a refund and replacement guarantee available. We also have no affiliation with Michigan Bulb.
We have contacted this customer via D-mail to see how we may be of assistance
tombaak High Desert, NV (Zone 5a) (25 reviews) May 19, 2017
WARNING: If you close the account you paid with,
EVEN AFTER RETURNING ALL MERCHANDISE,
you will not get a refund.
THIS COMPANY IS HEARTLESS! Flowers are a symbol of love and life, and this company has taken the death of my mother in law as an opportunity to benefit their bottom line.
My mother in law placed a $600+ dollar order the week before her death. When the first box arrived a few days after she passed away I returned the box and contacted the company to let them know it was being returned and why. I asked them to please cancel any remaining shipments and was informed that 5 other boxes had just shipped. I told the representative that those boxes would be returned as well once they arrived.
This company uses MANY names. Dutch Gardens (the name I ordered from) refunded the contents of the first box, but when I called to find out why the other 5 boxes hadn't been refunded, the representative confirmed that all the merchandise had been returned, but told me that the company would only refund to the debit card that paid and since the debit card was no longer valid (checking account had been closed due to death) they had no way to refund the orders. I requested they issue a check to the estate, or simply give store credit for the remaining amount. I was told that the request would be forwarded on the the appropriate person.
It has now been 9 months, I have called several times, and each time I am told the request for refund has been made, but the company stands by their policy of not refunding returned orders if they are unable to refund to the card that placed the order.
Basically, this company does not dispute the fact that they received this entire order back. They simply refuse to issue a refund in any form other than to credit a debit card that is not valid, and won't accept a charge or credit.
I wish I had kept the plants and spread them around to her many gardener friends and planted some of them with my girls in our own garden to remember their grandma by. I was just so overwhelmed by the unexpected death that anything other than returning the boxes seemed more than I could manage.
The death of a loved one is a very emotional and exhausting time, and this company has made what should have been very easy, a difficult and enduring challenge.
Muffinsheba Dallas, United States (1 review) May 9, 2017
I recently ordered 28 lilac bushes from Four Seasons Nursery on line.
I don't know what happenned on the computer but it put in 2 orders in a row.
The minute I found out that I was charged twice I called them. They wouldn't help me on the phone but told me the only way I can fix it is to send proof that I got charged twice. I told them not to send me 56 plants. I have a small yard and only need 28 plants. I immediatly mailed them a copy of my credit card bill. They sent me the plants anyway.
The plants came in 2 plastic bags. I counted and there were 14 plants in each bag-or to better describe them-twigs. I guess they counted them as double since each one had 2 twigs joined together. The roots were a bundle and I am new at this so I counted each one as one plant. I would have ripped them apart but planted them as one plant.
They refused to refund me. I feel like they robbed me of $93 since I tried everything to stop it before they shipped out the plants.
They said they would give me a refund if I rip out the plants and mail them back. I would also need the original shipping label. They should know that errors happen on a computer. It is a common problem for computers to input a double submittal accidently. I was going to order more things from them but I never would use them again. They are unfair people!!Company representative comment on May 17, 2017: On May 17, 2017 10:45 AM, Four Seasons Nursery responded with:
We are sorry to hear of this customers experience. It does become very difficult to cancel an order once entered into processing. We do have a refund guarantee and we have contacted this customer via D-mail to see how we may be of assistance.
After receiving a catalog in the mail, I placed an order for 4 Forsythia bushes through Four Seasons Nursery. I paid via VISA credit card.
It's been 3 weeks and I've received zero communication from Four Seasons. No email confirmation of my order, no follow-up email, and worst of all, no order has been delivered!
Their phone number is terminally busy. I can't tell you the last time I heard a busy signal. They don't reply to emails requesting information on my order. And now that I'm reading other reviews, I'm realizing that I'll never see the merchandise I paid for!
I'm just glad I printed out a hard copy of my order with them, because that's all I have to go off of! I'll be filing complaints with the BBB and Illinois AG. This company sucks!Company representative comment on May 17, 2017: On May 17, 2017 10:53 AM, Four Seasons Nursery responded with:
We are sorry to hear of this customers experience. If the order was placed online we do send a confirmation email. We also try to answer any email communication within 24 hours. Please be sure to check your spam folder as well as add our email address to your contacts.
We have contacted this customer via D-mail to see how we may be of assistance.
My check was cashed by them over a month ago. I have not gotten anything from them and can not get them to answer the phone or internet communication. I fear the worst and so wish I had read the horrific reviews before falling for the "sale" I am afraid I have been stolen from by these people like so many others. Sad in Missouri.Company representative comment on May 17, 2017: On May 17, 2017 10:42 AM, Four Seasons Nursery responded with:
We are sorry to hear of this problem. A customer care representative has contacted this customer for further information.
I ordered 3 raspberry's , 3 Thorn less Black berry's , 6 Cherry trees , & a collection of 7 roses , & 2 Blueberry's & 6 Hibiscus plants ,along with a Bi colored Butterfly bush . most all of them arrived dead , Not a one of them have lived through the winter , I sent in my labels for everyone of them & got replacements 3 times ,all 3 times I have gotten dead plants are almost dead , I will never again order from this company , I also ordered some lillys which I had to reorder again , due to them being DOA , I do not know if they are going to replace any of them this spring or not , Have not heard anything from them since I sent in the shipping labels last year , I feel like I spent my hard earned money for nothing , as they only offer 30 days to get your money back , Not only that I was supposed to get a free rose with the collection of Roses , but since it was a free gift for ordering the collections of them , they will not reship it at all .it arrived dead also , I was very disappointed at this company's policy's & will never again order anything from them , I feel like I was taken advantage of and I live on SSDI & it is hard to get plants with my income anyway , So from now on I will just go to somewhere that has live plants & just buy them outright , Never order from this company as there plants either don't grow or They arrive DEAD . Company representative comment on April 7, 2017: On Apr 7, 2017 10:54 AM, Four Seasons Nursery responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
I ordered from this company last year (2015) After placing my order with them, I read a lot of negative reviews and got pretty nervous about what was going to happen, but almost all of my plants arrived healthy and dormant. I did order in late Winter, however, so I think that helped protect the plants from much danger of freezing or getting too hot while in transit. The plants I had that ended up dying were due to lack of care on my part.
Of the three black raspberries I ordered, all three did well until the heat wave last Summer and I lost one, but that was because I forgot to water it for a couple of days. I still have two and am hoping they made it through winter - but I DID get three healthy raspberry plants to begin with. Same story with my two mock oranges - one died because I didn't get enough water on it. The other is alive and flourishing on the east side of my house. The three free ranunculus I received looked like dried, dead husks, but I soaked one in water for giggles and put it in some dirt to see if it was just dormant. After all the other reviews I've read, I didn't expect for the ranunculus to do well, anyway.
The only time I had to deal with their customer service was two weeks after my order, when I still hadn't received a shipping notice. I emailed them and got a reply that it would ship soon, and about two days later my plants came.
Not sure if I would order again or not, after reading other reviews. Time will tell. But I did want to share my positive experience with this company, even if I'm just one of the lucky ones.
I ordered a banana tree from them in Feb and they have took my money and that's all I can get from them, They will not answer their phones and when you e-mail them you get the same answer no madder what question you ask, It computer answered!!!!!!!!! I have tried over and over with phone calls and e-mail and still nothing,,,This is a sorry way to do business with anyone and I will not ever us them anymore
Order with PLENTY of time for Spring planting, company sent $238 worth of dead plants to me around the end of May, it is now Almost September (aug 28th) I have resent letters and 4 times they have replaced the plants with even worse dead plants. Today the latest replacement arrived and instead of 66 Hollyhocks I have 22 bags of mushy something that might have been plants once but it's hard to tell they are so old they actually smell rotten. NEVER EVER buy from this company or any of their other "sister" companies. They have been report to the FTC for internet theft and there is an outstanding case against them for defrauding customer of their money and using the internet to conduct criminal behavior involving fraud.
brahmsop8 Naperville, IL (1 review) August 20, 2015
This company will not send their product on time, will send dead bare root trees, and worst of all will give you inferior varieties that are not what you purchased. I purchased seedless grapes two years ago from them... every last one has seeds and is not very sweet. Grapes take two years to produce fruit (if you cut them back appropriately after the first year) so this was not evident until now. They also conned me with the strawberry variety giving me an inferior spreading June-bearing variety, when I purchased a large fruiting ever-bearing variety that does not spread. They do not acknowledge their trickery and insist that seedless grapes sometimes have seeds (all of mine do), and do not comment on the strawberries, only insisting on the original shipping label (I sent this back to them with the dead trees in 2013).
I ordered plants from the Four Seasons catlaog on 03/18/15. My order totaled $182.97. Approximately 3 weeks later, I received partial shipment 2 of 3. I received package 3 of 3 around April 26th. I contacted the company numerous times concerning package 1 of 3, which contained the vast majority of the plants. Each time, I was told a different story as to why I had not received the remainder of my order. On April 25th, I emailed a request to cancel the order. i received a reply that the cancellation would take 1 to 2 weeks to process. When the refund had not been provided in over 3 weeks, I emailed the company on 05/19/15 and asked for a status. There was no response from the company. On 05/28/15, I called to inquire about the cancellation/refund. One agent said 'the refund was being processed". When I advised her that I requested the refund a month ago, we mysteriously got cut off. I called back and requested a Manager. I explained my issue and was placed on hold in excess of 30 minutes. After 30 minutes, the manager said he would call me back because he was trying to get information from the shipping department in Minnesota.
On June 8, 2015, I received an email that they were crediting my credit card $111.47. I had provided a list of that plants that I had not received, and the total that should have been refunded was $126.22. They stated that they sent cetain plnats that they did not and tried to use the ploy that I now undertand to be very common with them: " Provide us with your shipping label". What good would that do if they thought they put certain plants in the package when in fact they included something else.
Don't let the pretty catalogs fool you. You might get them from one of many of the Plantron companies. Those comapanies are:
Farmer Seed and Nursery
Four Seasons Nursery
House of Wesley
Richard Owen Nursery
If you're lucky enough to get plants, most are covered with mold/mildew. Out of the plants in my shipment, everything was dead or died except for 3 plants.
At any rate, I refused to waste any more time dealing with this poor excuse of a company. I'll let them have that $14.75 and use my time and effort to ensure that prospective customers don't make the mistake of dealing with this pathetic company.
Spend your money elsewhere.
WhiteOwl11 West Plains, MO (1 review) July 1, 2015
This company has extremely poor products and even worse service.
It is time for them to be investigated for their
DO NOT order from this company. Worst customer service experience of my life. Order was horribly late with no explanation. When called they stated they "didn't have the means to track orders", internally, and that the order will be delivered "Soon". When the product was delivered..a month later.. it was poorly packaged. The bushes were half dead when they arrived and half of the trees have died since planting. I made sure to follow directions for planting. I called about replacement and was told that I needed a label that was supposedly shipped with the plants to returns them. I asked for a replacement label and was denied. Customer service stated that they needed proof of payment. I have a receipt of the sale but they said that was not good enough that they needed financial documentation,. ie. a statement from a bank or credit card. To me this is ridiculous that I should need to produce a personal financial document when I already have a receipt. That is what receipts are for correct? Talking to a supervisor about this he was abusive and rude stating that I was an irresponsible customer for losing the return sticker they supposedly sent with the product. DO NOT do business with this company. They are not accredited by the Better Business Bureau. They currently have over 110 complaints with the BBB. They use predatory business practices and stick consumers with subpar poducts.
ordered for years from this company BIG orders. this year items were late and broken or dead, did not receive other bag , emailed several times either ignored or they will look into it. called several times
they finally said they would refund for items not received and dead plants with label.next they sent me fed ex copy saying order delivered.i called again and said if you look fed ex says only 1 pkg delivered not 2. NO REFUND NO AMSWER I made a complaint with federal agency. will never use again. I THINK IT IS TIME FOR CLASS ACTION SUIT. THEY TOOK $139 FROM ME ANYONE ELSE INTERESTED????
I ordered from the nursery and got roots that were moldy and mushy. I called and sent back my packing label and waited. When I called to check the status I was told they were behind and would be shipped. I explained we were going on vacation and agreed on a shipping date. When we arrived home they did not ship on the agreed date. They were sitting in the post office moldy and mushy again. I asked them to send me the plants again. I had to resend the packing slip again! Not pleased the other plants I ordered were marginal. Will not order again from this source again.
Posted on January 26, 2015, updated April 5, 2015
Posted on October 23, 2014, updated January 26, 2015
Posted on October 17, 2014, updated October 23, 2014
Posted on October 17, 2014, updated October 17, 2014
Posted on October 14, 2014, updated October 17, 2014
Posted on October 14, 2014, updated October 14, 2014
Almost 3 weeks ago I ordered a 3n1 citrus tree. The thing I hate about them is how long it takes to get your order. So before I even ordered I emailed them making sure they had what I wanted and could ship it. Well then I emailed them about a week after I ordered to see if they\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve shipped yet and they told me it was still in procession which usually takes 1 to 2 weeks they did expect it to ship soon. I emailed them again at 2 weeks to see and I get the same thing it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s still in processing which takes 1 to 2 weeks. I told them it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s already been 2 weeks. I received an email yesterday that says they apologize for the delay we are v waiting for more plants from the grower upon receipt the plants will be prepared and the order should be shippededaccordinly. I am so madOn October 14th, 2014, punky1991 added the following:
If I receive my order by Friday I will change my review. I am happy with my last order which was a dwarf orange and a dwarf lemon. It arrived right at 3 weeks that was mail order this time i ordered online so it wouldn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t take as long well Friday will be 3 weeks so if I get it by then and its in good shape then I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ll be willing to change my rating.On October 17th, 2014, punky1991 added the following:
Well still haven\\\\\\\\\\\\\\\'t gotten it and by there email they just sent me id say they still haven\\\\\\\\\\\\\\\'t even shipped yet. If I don\\\\\\\\\\\\\\\'t get it soon I\\\\\\\\\\\\\\\'m canceling cause I found another place that has the same thing and they\\\\\\\\\\\\\\\'d have it to me at 4 days at the mostOn October 17th, 2014, punky1991 added the following:
Well still haven\\\\\\\'t gotten it and by there email they just sent me id say they still haven\\\\\\\'t even shipped yet. If I don\\\\\\\'t get it soon I\\\\\\\'m canceling cause I found another place that has the same thing and they\\\\\\\'d have it to me at 4 days at the mostOn October 23rd, 2014, punky1991 changed the rating from negative to neutral and added the following:
I recieved my order today. It took 1 day short of 4 weeks to get my order i only ordered 1 3n1 dwarf citrus tree. It looks fairly good its at least a foot tall. On January 26th, 2015, punky1991 changed the rating from neutral to negative and added the following:
Pretty sure one of the citrus on my 3n1 citrus tree is dead and one has no leaves also the free bulbs did nothing.On April 5th, 2015, punky1991 changed the rating from negative to positive and added the following:
they are growing good and my lemon tree is already blooming
I placed an order for a few items ($90 worth of stuff). I was shorted two trees out of my order. I contacted them about it, and they want the original shipping labels sent back to them, which are also needed for any warranty on any products. So I can either try to get what I was shorted, or keep my warranty. Can't do both. They will not take any sort of a copy of the shipping paperwork via email or fax. A pretty good way to get people not to ever warranty or get the items they are shorted. Not a good business to deal with.
Posted on July 15, 2014, updated July 15, 2014
we ordered $100 worth of flowers, bulbs from 4seasonnurseries, part of order was two perennial bargains you receive 40 plants total. I received 4. I emailed them was told send explanation with ship label did so and 3 1/2 weeks later they sent me same 4 plants I received first time. Now last two wks they been emailing me telling me they sent me 32 plants. That's funny I only have 4. I am sick of the running around they are giving me. So much for my garden. I'm getting no where with them and will turn them into better business bureau. I should not have go thru all this.On July 15th, 2014, shoyland added the following:
I also forgot to mention. Their first reply to me was they cannot guarantee THE PERRENIAL BARGAIN..... I told them I paid for 40 plants I want 40 plants, the next reply was we sent you 32 plants, I said no no I already told you I received only 4. Nothing back since. I just called got same run around.
My order arrived ahead of schedule, they were responsive to my email. EVERYTHING I ordered arrived in wonderful condition, carefully packaged & preserved. You can tell they care about their products, not to mention everything smelled wonderful. I don't know what they use but I'd love their secret lol. I ordered almost $100 worth of perennials, trees, bushes & grass. The hybrid day lily mix literally started sprouting not even 3 days after I planted it. The kwansan Japanese cherry blossom tree was an instantaneous grower. The 3 in 1 angel trumpet tree is going strong & the hibiscus are well on their way. The only thing I'm waiting for are the old fashioned day lilies, ornamental corner grass garden, bicolor butterfly bush & old fashioned bleeding heart. But please take into account the fact that I am a novice, I'm learning as I go here. I water everything with miracle grow sprinkled in. I am definitely doing business with this company again, I was pleasantly surprised. Thank you for helping me to make my landscape. & garden beautiful!
I ordered 3 pampas grass, 1 surprise package, 6 golden sundrops, the 3 tree bargain, 4 yucca and 3 hybrid poplar. The surprise package was $4.99 and they sent plants that prices on their own website added up to $48.98 (more than my total bill with shipping). I was very pleased with the surprise plants and I said to my wife, if half of the plants live, I will be happy. All of the yucca lived and are growing well, the 3 pampas plants are doing well, the hybrid poplars have literally grown any where from 4 to 10 inches in 5 weeks. The golden sundrops are ok, only 2 of 6 lived, but those 2 plants look pretty good (10 inches tall). The tree bargain turned out to be red maples, which I was excited about initially, they all ended up dead though. The surprise pack again was $4.99 and they sent 2 peony trees, a cinnamon fern and a burning bush which total $48.98 on their website. Unfortunately only 1 peony tree lived out of those 4 items, but if I bought it by itself on their website, it would have cost me $19.99 by itself. It was exciting to think about saving that much money if everything lived. Unfortunately everything did not live, but overall, it was still excellent value. I lost $5.33 total on the 4 dead sundrops, $2.79 on the dead maple trees and gained $15 with my live peony tree (cost of peony is $19.99 minus the cost of surprise package $4.99 = $15.00) so I came out $6.88 ahead over what I expected from my order, and I thought the cost for all of that stuff was incredibly cheap to begin with. To sum it up, it was disappointing to lose some plants, especially after they really got me excited when the "surprise" plants arrived, but I have to say I expected a certain loss going into the deal, and even with the deaths, the plants exceeded my expectations so far. I also got a few flower seeds and some watermelon seeds that are growing in the garden just fine. I highly recommend the hybrid poplars, they look great for $15 trees, let alone the $2 price per tree you pay from four seasons. I am writing this only 5 weeks after planting.
DO NOT ORDER FROM FOUR SEASONS NURSERY! We ordered plants from this company last year. When some weren't growing, we contacted the company (within the money back time period). They told us " We do ask that you plant the items and allow up to six weeks for them to begin to show growth." So much for the money back guarantee. We have received varying instructions about whether they need the shipping label. One email states: "If they do not then you may return the shipping label from the replacement order with a written request for more replacements or a credit voucher. We do keep the label on file for the duration of your guarantee." Every time we have emailed or spoken to a CSR, we get a different story. Plants are in the mail...we've sent you a voucher....we need the label...we don't need the label.
When I spoke with a supervisor, he stated that he has no access to the emails sent by reps. When I asked him to review the file and return my call, he stated that supervisors can't make outgoing calls. To date, we have $35 worth of plants and they are offering to send back $17 in replacements...after we send back the shipping label. Horrible customer service, won't give you your money back for plants that arrive dead. Save yourself the grief...buy your plants locally.
I placed an order with four seasons nursery. It was about a $150 order with fruit and nut trees, pines, black berry plants, rhubarb, ect. I figured the plants to be smaller from descriptions and prices, and it was true. No complaints there. The issue was with receiving my full order. The order was initially shipped without two fruit trees, ok I get mistakes happen. The phone number does not work to four seasons nursery. I called early, late and all times in between. No one has ever picked it up. I did get responses by email. The remainder of my order was "shipped" it took 6 days to receive, one bare root tree with no packing around the roots. It was pretty dry, i soaked it and planted it. Still waiting to see if it decides to live. The second tree of the same variety did not get received yet. Just beware. You get what you pay for. I will not re-order with them.
I ordered 160 lilies from Four Seasons Nursery along with $160 worth of other plants. When I received the order it was short 100 lilies. I contacted customer service by phone and got the "you must return your shipping label and write a letter explaining the problem" run around. I asked to speak to a supervisor and was denied. Hung up after being placed on hold forever and emailed customer service. Got the same run around. Thankfully I haven't paid my credit card yet so I have contacted Visa to dispute the charges. I won't pay for something I did not receive and should not have to jump through hoops to rectify a mistake made by their shipping dept. I will keep the charges in dispute indefinately if they don't either send me the lilies or refund my card for the 100 not received. Terrible customer service, place seems to be a ripoff, scam artist operation. If they already had my money I'd be screwed.
I made one large order from this place and the order never seemed to arrive. I inquired and was told by the rep that they could not predict when the order would come but that I should be patient. To me, that is amazing: the rep can tell you nothing about the status. A small partial shipment arrived then but the rest of the order was taking weeks and weeks to arrive passing planting time. Finally I sent an email stating that if it did not arrive within the week due to some item unavailability, that they should ship what was available and cancel the rest of the order. It all magically came, but as others describe, things are not shipped well and some of my things were actually just rotten mush in a plastic bag of mold. I did not bother contacting them for a replacement as dealing with them again could not be worth the money lost. Company representative comment on February 14, 2014: On Feb 14, 2014 3:10 PM, Four Seasons Nursery responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.
BobRoberts Hastings, NE (1 review) December 3, 2013
I placed an order of about $300 on dwarf fruit trees, hedges and roses in April of this year. Everything but the roses, lavender and one dwarf citrus looked like people say... a stick.
I followed the instructions, soaked the roots, dug $20 holes for $10 trees. Now, in December with almost all the leaves fallen, my "sticks" are much bigger and finishing their first year in their final home. I can say, it was a great investment going with Four Seasons Nursery and I'm looking forward to a huge variety of fruits that I wouldn't have been able to afford going elsewhere.
Customer service was friendly, but they mixed up the dates on my two packages. I would highly recommend having your planting sites totally prepared just in case your plants come at an unexpected time.
Survivors: 5n1 Apple, 5n1 Pear, 5n1 Plum, Fruit Cocktail, 2 Peaches, 1 Cherry tree and 4 Cherry bushes, 4 Citrus (potted and indoors now), 10 Climbing Roses and all of the planted Siberian Elm.
Fatalities: 1 English Lavender, 5 Sub-Zero Kiwis and the unused Elms. All my fault. I wish I could get the Kiwis replaced, but it was not 4SN's fault.
I will place future orders with them and their sister companies confidently.Company representative comment on December 19, 2013: On Dec 19, 2013 10:37 AM, Four Seasons Nursery responded with:
Thank you for your kind posting on Garden Watchdog. Your experience is more typical of our normal customers as we do ship hundreds of thousands of packages to satisfied customers each year. Thank you again and happy gardening!
Posted on August 6, 2013, updated August 28, 2013
Posted on August 6, 2013, updated August 6, 2013
Posted on August 20, 2012, updated August 6, 2013
I ordered a mix of plants back in March 2012 for an order total of $57.00. All plants (if you can even call them plants = more like cuttings) were immediately planted into pots and watered as needed. Out of 78 plants 2 survived (lavender). The remainder was dead within a week. I e-mailed customer service at least 5 times, no answer. I called numerous times. They are hard to get on the phone, most always busy, and no 800 number!. Anyhow, after i got them on the phone, she requested that I send back the packing slip. Well, who keeps a packing slip?? The other option I had was to send the CC statement that proved that I had actually paid for the order - really??? So requested papers were sent, and nothing happened for another 5 weeks. Called again today to find out that they will ship probably/maybe/possibly for fall planting. I don't think those plants will do any better than the previous ones. But one has to give them the benefit of the doubt. At this time, I would never again order as much as a lily from this company. They have been the most disappointing in CS and response.On August 6th, 2013, egornik added the following:
On August 6th, 2013, egornik added the following:
I ordered plants in March 2012 for a total of $57.00. The plants died, were replaced and died again. They now refuse to refund the purchase price I ordered a variety of plants in March 2012. They arrived via USPS bare-root, and appeared dead. An insert stated they were "dormant", so I gave them the benefit of the doubt. Most plants died, so I requested replacement in August 2012. The replacement was "shipped for fall planting", The plants went into the ground just before winter, so no way to check if they were viable or not. Those plants, again, were bare root with hardly any green on them. But again, I gave them the benefit of the doubt. Well, again, the plants (all but one), did not take root and died. Since my original order was in March 2012, I figured I should give those replacements (planted just before winter) until spring to see if they would green up. Well, in May it was obvious, that this batch was non-viable, again. So I requested a refund of my order via e-mail on 5/11/13, with no answer. I again e-mailed in June, and then finally on July 5, 2013.No answer to either one of those. Yesterday I finally called, and was informed that they do not answer e-mail, that they cannot open scanned attachments, and that their fax is internal only. Therefore I should have sent my list in via USPS, but since my original order was in March 2012, any refund/replacement would have been denied anyhow. The lady was very rude. This company is a sham. They privately e-mailed me through Dave's Garden saying that they had answered every e-mail I sent them. Their CSR stated they don't even answer e-mails. Who's lying here??? I filed a complaint with the BBB yesterday, maybe that will get something rolling. One thing I absolutely despise is untruthfulness and pretentiousness. And Four Seasons is top notch in both.On August 28th, 2013, egornik added the following:
complaint with BBB:
Consumer's Desired Resolution:
All I wanted was my original purchase price of $57.00 refunded via check. Any reputable company would have no issue rectifying this issue. This company makes it next to impossible to get replacement, much less refund of purchases that obviously are non-viable.
08/05/2013 web BBB Case Received by BBB
08/06/2013 bbb BBB Case Reviewed by BBB
08/06/2013 Otto EMAIL Send Acknowledgement to Consumer
08/06/2013 Otto MAIL Notify Business of Dispute
08/22/2013 OttO BBB Needs Call (Non-Acr Bus)
08/23/2013 JK BBB RECEIVE BUSINESS RESPONSE : We are sorry To hear of the problem you have with The plans you purchase from us some time ago. We have checked our records and find that we received your order March 7, 2012 and it shipped to you March 14, 2012. Our warranty States that to order receive replacements, the original shipping label must be returned along with the complaint Within one year of receipt. Even though we had no obligation to do so because you had not returned the Original shipping label, a replacement was sent for you On August 21, 2012 as a one-time exception. Since we have already sent one replacement Order, and since your warranty has expired, We are sorry, but there is nothing further we can do.
Very truly yours,
FOUR SEASONS NURSERY
Laurel Adams Cusomer Service
08/23/2013 spe EMAIL Forward Business response to Consumer
08/26/2013 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
Four Seasons Nursery is sending material that is worse than sub-par. It's refund policy makes it neigh impossible to get plants replaced. I am sure I am not the only one who did not keep the shipping label of the original shipment. The instructions are printed on the label - granted - but in so small a print that no-one pays any attention to it. They did replace the plants on my first complaint, but on-one is served by receiving just as bad a lot of plants as the first time around. I would not recommend to buy from this business. Their CS is as sub-par as their products, and while they may be in the right according to their policy, it does not make for good business practice to collect money for non-viable plant materials and then refusing to replace/refund later.
08/27/2013 bbb MAIL send consumer rebuttal to business-close AJR
08/27/2013 Otto EMAIL Inform Consumer - Case ADMINISTRATIVELY CLOSED
08/27/2013 Otto BBB Case ADMINISTRATIVELY CLOSED Company representative comment on August 21, 2012: On Aug 21, 2012 10:35 AM, Four Seasons Nursery responded with:
We are happy to hear that the customer has decided to take advantage of the replacement guarantee. A customer care representative has contacted this customer for further information.
coobear61 Alta Vista, KS (1 review) August 24, 2013
i ordered from this company in may out of 30 lilies 6 are alive other flowers I ordered are blooming and their not the ones I ordered look like daisies and they were gross when they arrived but thought they do this for a living they should know what their shipping well half dead plants are not good for business tried calling many times and e-mail but you guessed it never heard back wish I would have read their feedback before I ordered 40.00 giving to rip offs yeah keep your shipping label why no refunds just more nasty plants will not do business with this place again and be careful because they have 4 or 5 mail order nurseries online all with the same street and town just not the same building number.Company representative comment on September 6, 2013: On Sep 6, 2013 9:51 AM, Four Seasons Nursery responded with:
We are sorry to hear of this customerís experience as we do take pride in our customer care. We do have both a refund and a replacement guarantee which is clearly posted on our website and we stand behind them. We are affiliated with other companies but we are a separate company.
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem
It seems I'm adding another 'me, too!' into the mix.
I'd ordered previously from one of their aliases, Direct Gardening (they have many aliases, likely due to a lot of unhappy customers).
The first DG order was what many have stated - 'a bag of sticks.' $100+ in misc items, butterfly bushes, roses..not a thing grew from the first order, and I let it go.
In March, ordered from 'Four Seasons,' knowing they were likely the same company. Again, the order was around $100, including a dozen Canadian Hemlocks (which interestingly they state as fast growers, while everyone else states otherwise) to try to fill in the road line..with intentions of buying another 20+. A cherry tree, some hydrangea, some ground cover, and a bundled 'garden package.'
Followed the instructions to pre-soak roots, dug larger than needed holes for the Hemlocks, mixed in peat moss, good topsoil + existing, and on of their starter pills. Not a single one grew, but I gave it another couple of months to make sure. Same on the cherry tree and ground cover.
No problem, they've got a 'guarantee.' Yeah, sort of. As a former business owner, it's 100% ridiculous, to keep a plastic bag/shipping label as 'proof of purchase' while they are very easily able to pull up your order details. Pure scam, so they can claim to have a 'guarantee' while ensuring very few people can actually exercise that guarantee.
I had intended to order some 36+ trees for the road line, with them replacing the 12 DOA Hemlocks + buying 24 more. A call to 'customer service' assured I am unlikely to do business with them again, and will next be reporting them to the BBB and investigating if their guarantee requirements on proof of purchase are even legal in my state.
They have a nice catalog to look through (except for the crappy 'artist renditions' of some items, but don't expect much from them. Shipping wasn't quick, they mis-represented a slow grower as a fast one, and simply don't stand behind their product in a fashion than is reasonable and sane.
Save that plastic bag and shipping label if you order from them, but be aware as they take the orders online, they need no more 'proof' beyond what they already have in their own systems - it's purely an intentional jumping through hoops to ensure fewer replacements go out the door. Company representative comment on August 3, 2013: On Aug 3, 2013 11:31 AM, Four Seasons Nursery responded with:
A customer care representative has contact this customer for further information. We do have a 1 year replacement guarantee on all of our plants which is clearly stated on our website, catalog, even the label itself. We stand behind this guarantee and do hope that the customer takes advantage of the exception we have offered.
THIS IS THE WORST ON LINE GARDENING EXPERINCE I HAVE EVER HAD. Last winter I ordered some plantings from Four Seasons Nursery and a Walking Stick Willow. I was intrigued with this willow and anxious to plant.it. It arrived spring of 2012 looking dead and musty but I planted it according to instructions. 45 days later no life.
The roots were dead. Called the company and they said they would send out a replacement. The replacement came looking no better. Dead buds and roots. I panted this and waited and waited. No growth so removed it and it was dead. I called the company and told a lady in customer service of my dilemma. She was courteous and stated that they had a lot of complaints with this willow. She stated that I could get another replacement or wait until the spring of 2013 for new stock. I chose to wait and asked her what I should do in the spring when I called. She stated that all my information was on record and nothing was needed and just call to have them send out a new replacement.
I called this spring and a person, I believe "Wayne" answered and stated he need all the data from the shipping bag. I explained that a lady told me this was not necessary. He checked his records and agreed my purchase was on file, but with the bag info he could and would do nothing. I asked for a supervisor and receive the same negative answer.
Just today by shear luck I came across the much necessary shipping bag. I called customer service and again talked to the same person. He now stated, your warranty has expired, it is past April 2013. No exceptions.
I explained what the other staff person told me and again he said, it is past warranty. I was told if I wasn't satisfied to write a Mrs. Grace Avery and include the bag with my letter. He would not comment on what Mrs. Avery would do.
I am concerned I will write and send the bag and that will be the end. I am out $40.00 but the bigger issue is the rudeness I received and no concern of my getting two dead plants. Comments like, " didn't you read our written policy, it doesn't matter what one of our staff stated. Any suggestions, totally frustrated. Jean
I'm a second time buyer from Four Seasons Nursery. My first order was a disaster. The very first disaster, in fact, ordering from a mail order company in my 15-year ordering history. I figured it was a rare fluke experience and accepted it. (The problem was the NOVEMBER receipt of a JULY order, and getting plants I did not order as well as not receiving all of the plants I DID order which monetarily shorted me by over $10).
I sent another order this April (2013) and a few days later came across "Dave's Garden" site where I read report after report of outrageous conduct by this company. I was very fearful that I'd made a huge mistake and would surely lose my $50+.
To my relief my order arrived within weeks, containing exactly what I ordered. Everything looked - well - like bareroot stock WOULD look - brittle sticks and dried out roots. I always follow the care directions when the plants arrive and rarely have loss. If it helps, I'll share the following with you: I immediately fill a bucket with rainwater and soak bareroot plants for 24 hours. (I add a product called "SuperThrive" to that water. Magical stuff - sells at WalMart). Then I dig a hole fill it to the top with water, let that soak in, then set in the bareroot plant. I cover it with a mix of regular soil mixed heavily with compost. I finish by flooding the freshly planted plant one more time and adding about a cup of solution containing a product called "Boost 'Em"- critical for root development - (sells at directgardening,com). Every plant I purchased this time has broken dormancy and is growing beautifully, with the exception of 6 bridal wreath. These do have plenty of swelling buds along their 'twigs' though.
Please know, I'm not a paid advocate for the two products I mentioned. I just learned how valuable they are by using them through the horticulture trade. (I have a B.S Degree in Horitculture and owned a hort business for about 20 years.) If you buy them just be VERY careful to use EXACTLY the recommended dose. More is NOT better with these potent products, but when used right, you can expect nearly 100% success.
After they're planted in - by the way - if the weather is above 70 degrees (F) and dry for more than 5 days I water everything with about 3 quarts of water each. I repeat every 5 days if it's still above 70 and dry.
I hope this company continues to make an effort to operate competently and every customer can have the fine experience I just had. It would be such a pleasure to have a reliable source of affordable plants.
I know from my first experience with this company how frustrating it is and how defeated a customer feels when a company has screwed up an order and their customer service is unsympathetic towards corrective measures.
Flee like a scalded cat from Four Seasons Nurseries.
They completely messed up my $ 200+ order, sent unlabeled material, sent bare-root plants with no protection whatsoever, just loose in the bag, and surprise, surprise failed to ship the two most expensive items in my order. I made repeated attempts to get them to replace the missing items, and each time I sent them what they asked for, they asked for something different. Like everyone else posting here, I wish I would have seen the horrific, well -deserved, reviews this company routinely gets. Oh well, burned once, but I will not be burned again. I will instead spend my time sending out photo's of the dead plant material I received from Four Season Nurseries to the many gardening blogs I participate on, and warning all my gardening clients to stay far, far away from such a disreputable firm.
I guess it took me three times to learn a lesson. Shame on me! Two years ago I bought 3 blue spruce. They promptly died. I contacted them and returned the paperwork and they replaced them in the heat of summer. Those trees promptly died as well. I called again and they said they would issue me a "credit certificate." I re-ordered other plants early in March, 2013. Thirty days after they charged my account, and following two telephone calls, I finally received my order in the USPS mail today, May 16. The delphiniums are 1-2" tall with roots in tiny plastic baggies, about the size of one little annual you'd buy in a 6-pack. The 6 hollyhocks are brown bareroot fragments ranging from 3-6" in length. A couple have weak green buds on top. The two roses are bare root, stems trimmed to 8" and look terrible. How I wish I had found this site before I ordered!! I will never, ever buy a thing from this wretched nursery again. Twinki in Springfield, Illinois
I have never in all my years in ordering plants thru the mail. Have never received such sick or dead plants.
Til I order them thru this company.
I have gotten them with mold on them.
Won't order from them again.
And good luck if they get your name wrong.
I have had my plants go the wrong address twice.
Have called and sent letters to the company about the problem.
Still don't have my name right.
And trying to get replacement plants.
Like pulling teeth.
I have ordered several times from this company. It is the place you order to get cheap stuff, but don't set your hearts on it for your primary plant company. If you want a prizewinning apple tree, order from Jung, Fedco Trees, or One Green World. But if you already have your main plants established and want to experiment with new varieties without a huge financial investment, go to Four Seasons.
Four Seasons offers smaller plants than the three companies above, and I haven't decided whether this is because they sell them at an earlier age, or whether this company is a "plant outlet" for undersized plants or plants that have been refrigerated too long in other companies' holding units. Not sure, and it doesn't really matter.
I have had an overall positive experience with this company. Provided you save your shipping labels for replacements, they have always been very accommodating and have replaced any dead plants. About 1/5 of my plants, on average, have died or not grown. I prefer not to wait an entire year to "see if they are alive". I can tell when a tree is alive, even when it's dormant. Whenever I'm a tad uncertain, which is rare, my trick is this: make a tiny nick on the bark with your thumbnail, near the base of the trunk. If the tree is alive, there should be greenwood underneath, and the texture underneath should be soft and pliable. You just have to be careful to only make a tiny (2mm) nick, so as not to damage the tree.
Four Seasons is able to send cheap plants because they cut costs. They will not package each plant individually or wrap them in peat moss or damp newspaper, like other companies. They do not ship in boxes. They stick all your plants in a big plastic mailing bag with about a cup of water in the bottom to keep the roots hydrated. The only bad experience I have had with this method of packaging (with sister company Burgess, not with Four Seasons) is when I ordered potatoe cuttings, which got included in the same bag. The water got all over the potatoes and they molded. Although I have not ordered potatoes from Four Seasons, my advice is: order potatoes and roots on a separate order from trees. Doing this, I have never had issue with moldy products.
Regarding the previous comment about shipping during frost season: I agree with the customer rep. It is standard gardening wisdom to "heel in" dormant trees if the ground is too cold to plant. It is also common practice to hold plants inside the house if it is too cold outside. Four Seasons cannot control or psychicly intuit what type of house you live in. I recently bought tomato plants at a local Wal-Mart, and we had snow the following week. I kept them indoors, of course!
A couple times I have had a plant not bear fruit. My cherry bush and my banana tree never did bear fruit, even though they grew vigorously. Since the plants grew branches and foliage just fine, I assume this was some cultivation error on my part.
Overall I am happy with my plants from this company. You can get bigger plants from another company, with better packaging, if you're willing to pay double or quadruple the price. So I do not advise using this company as your resource for that one cherry tree that you have room for in your tiny yard. It is, however, a good resource for supplemental plants that you aren't totally invested in.
SERIOUSLY!!!!!!!!! This is not a typical occurrence. Did the customer service rep. just happen to not notice the other 248 negative reviews? Not to mention the hundreds and hundreds of negative reviews from all their affiliated companies. Wow, they must think we are all really stupid. Also, what good does it do to point out their one year guarantee if they send the same crap the second time as they did the first.
Posted on April 20, 2013, updated May 2, 2013
I've ordered twice from this company mostly because their prices were the lowest. A lot of my bulbs, trees, and plants had mold on them. Bulbs were soft and rotten. Almost all of my last order did not grow. I wasted a summer waiting for some sign of life or growth which never happened. I learned the hard way and saved my original label for replacement plants. I sent the label in to them with a letter back in January and I've heard nothing from them, nor have I received any plants. The few plants that I have that did grow have remained poor growers. Many of them I ended up just throwing away and others I'm still waiting and hoping that they will grow properly.On May 2nd, 2013, sarassa added the following:
I received my replacement plants. There wasn't any mold this time, but the plants didn't look alive. The trees are supposed to be dormant, so I don't expect leaves, but most of them broke at the top during shipping in the plastic bag. The living, but bare root plants look like they are too wilted to ever come back, but I'm trying and hoping for the best. It will take time to see if there is any life left. The bulbs were better than last time, but still soft. If I had picked bulbs at a store, I would have passed on these.Company representative comment on April 30, 2013: On Apr 30, 2013 1:39 PM, Four Seasons Nursery responded with:
We are sorry to hear of this customers experience as it is not typical. We do have a replacement and refund guarantee and we do stand behind them.
We have contacted this customer via Dmail to see if we may be of further assistance.
My experience was awful! I orders several bare root plants along with regular plants, they shipped them before the danger of frost in our area! So far I have lost 2 butterfly bushes and who knows what else. I did email them explaining the danger of frost for our area was in may. I even sent them a map with the frost zone. Their response? Store them in a garage or basement. Hard to do when I do not have either one! Next they said that cover them with potting soil and peat moss and they will do fine. The day they arrived we were still having flurries and several nights after we still had frost. Their response, the plants will be just fine. My plants are withered and very sad looking. The bulbs that were sent? Was told to plant them in planters and put them in a sunny windowsill. I live in a mobile home, no window sills here. So I had to go out and purchase extra peat moss, potting soil and pots to
store the plants" until I can work the ground to plant them. Yesterday I did plant some butterfly bushes and that is when I noticed that 2 were completely black from stem to root. I am very disappointed in this place, will never order from them again and will tell anyone and everyone that will listen to stay away from them. I felt the customer service representative that handled this query was rude and not sympathetic to a first time ordering customer. Not only did I buy these plants in hoping for a pretty garden to share with others but now added expenses to keep the plants alive, something they should have done at their nursery.Company representative comment on April 30, 2013: On Apr 30, 2013 1:45 PM, Four Seasons Nursery responded with:
We are sorry to hear of this customers experience. Cold weather, as well as a late frost or snow, will not harm items that were shipped dormant and bare root. As long as the ground is not frozen, they can be planted.
Potted items should be kept in a sunny window and treated like a house plant until there is no longer a chance for frost
We do hope this customer takes advantage of the replacement guarantee. A customer care representative has contacted this customer to see if we may be of assistance.
I ordered several plants from Four Seasons Nursery ($135), and when the package arrived there were 12 missing plants, one type had an N out from it and another type had an S. I assumed the plants would arrive later. I waited 2 weeks and tried calling them only to be told by a very rude employee, Ruthy, that I would have to mail them my packing slip, wait for them to research and then someone would get back to me. The direction when I placed the order and even once I received part of my order was that.....I had to retain my packing slip for a refund or replacement if any of the plants I received did not live (1 year guarantee). I explained to Ruthy that I could not send my packing slip, and she basically told me that there was nothing she could do. I will never order from this company again. I just want the plants they owe me, or a refund. They are difficult to deal with and the plants I did receive were not what I expected, waiting to see if they even live.Company representative comment on April 11, 2013: On Apr 11, 2013 2:41 PM, Four Seasons Nursery responded with:
A customer care representative has contacted this customer for further information. We do hope to hear back from the customer as we would like to help resolve this problem.