The scoop on 'Accents for Home and Garden (Pepper's Greenhouse)'

I sent my money order last Tuesday 7/1/08, and received my plants in the mail yesterday 7/7/08.
Sure fast shipping! I sent emails, because this was my first mail order purchase...and, they were answered, in one to two word answers.....but, they were answered none the less.

My plants were in great shape when they arrived....and the prices can't be beat!!

Will be ordering from them again, until I have a reason to not order from them.

Excellent shopping experience! I've been looking for a String of Beads plant for months and finally found one here. They shipped it quickly and well packaged. I also ordered a Chenille Plant and a Ficus pumila Quercifolia (Oak leaved fig). All plants are healthy and ready to go. Thanks so much!

I just got an order from this company. I would not have ordered from them if I had looked here first, so I was pleasantly surprised when my plants arrived alive. They are small but seem to be healthy. They were mailed out on a Friday which surprised me because most places wait until Monday so they won't be left in a warehouse over the weekend. They were pretty dry but not wilted. The shipping was kind of pricey but not outrageous. I will order from them again. They have lots of unusual plants and the prices are good.

I too was hesitant on ordering because of the negative reports on this company but did order Spigelia Marlandica (Indian Pink) and received 8 very nice, healthy, and well developed plants. Each plant's pot was wrapped to prevent dehydration, were well packed, and shipped USPS - Priority. Until given good reason not to, I will order from this company again, without qualm.

i got the plants, ceropegii woodi variegated, rather rare....i did get a tracking number and was able to get them in time for them to be watered ..... as a result of them sending me the tracking number,,,,,,as they were very dry and soil had come out ,, so kudos to them for this. at one point i thought the transaction could have gone very bad, but they came through and made it a great transaction!!!
thanks fred and nice supple plants from peper's green house, i would do business with them again.
reasonable shipping to alaska, reasonable prices for plants, as well

I purchased from this company thru EBAY, they took 10 days to contact me that it was being shippe and then shipped to wrong address, the ebay order shows my address but they are denying it, I printed off the order they ebay and sent that, i paid thru paypal and my address was correct there so they are jsut trying to come up with excuses.

This product was shipped to the Buyer's shipping address provided by ebay on the purchase invoice. It was purchased on 4/30/08 and paid for on 5/2/08 - shipped on 5/12/08 ( 10 days from payment ) which is not unreasonable during this period of heavy spring orders, especially during the week of Mother's Day.

I was a little hesitant to purchase from this vendor based on some of the negative reviews, but they had good prices on a couple of things I wanted, so I placed a small order to give them a try. I ordered two begonia plants.

I promptly received an email receipt, and later received a status, and then a shipping notice. Plants arrived promptly and very well packaged. They appear quite healthy and in good shape. Being begonias (and I'm a newbie at them), if they don't make it, I expect it will be because of me and not them.

Based on this experience, I would certainly try them again next time they have something I am interested in.

Wow! What a delight to open the package and find all of the plants doing well! All 5 plants were in beautiful shape. I was really afraid that our weather would do the plants in before they even got to the house. We are currently sitting under an Arctic cold front and the max temperature is 43 and the minimum was in the low 20's.

The plants were wrapped exceptionally well. There were no broken leaves and no bud drop. The flowers were all open with a couple of petals creased. Considering the plants went from Delaware to Idaho over the weekend I could not ask any supplier to do a better job!

Three cheers to Accents and the Postal Service for bringing the plants straight through with no delays!

Thanks Frederick!

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I purchased 9 Kent Beauty Oregano from this company. When they arrive 2 of them were broken and browning due to poor packaging and cold weather. They still had some green on them and I tried to revive them unsuccessfully. When I emailed the company the response was, "sorry, but all were of equal quality when packed and shipped."
This is a totally unacceptable. It's my fault they they arrived in poor condition??? We pay exorbitant prices to have plants shipped they can at least arrive in good condition. I have never had a plant vendor be so irresponsible!!!

This order was placed on 2/19/2009 and it was shipped on 3/02/2008. The first complaint was sent to me by email on 4/07/2008. I should have been notified of damaged plants sooner than 30 days after arrival.

Received my order, a very hard to find item, in not only top quality condition, brimming with good health, but in a very timely manner. Packing very professional with health of plant in transit obviously a foremost concern. I am very pleased with this company and they will receive the lion's share of my mail order business after this experience.

I received my plants so quickly I couldn't believe it and they are the healthiest I have seen in either local nurseries or purchased on line. I can't remember seeing plants as green and beautiful as these ever!! I would do business with these people in a heartbeat. They were packed so well that I don't believe a leaf was disturbed. Hooray for someone who cares about their business and the purchaser.

Again, can't wait to order from the again.

Small plants, which is okay for mail order. One of my plants was infested with spider mites though, which is not okay. Sprayed it after washing it off--will see how it does...

First time purchase from this company, and it was a good experience. I was pleased to see that their on-line catalog listed many houseplants that aren't seen much anymore.
I purchased two plants, a flame violet and a German ivy. Both plants were packed well, in a priority mail box with the stamp "Do not subject to extreme heat or cold." I am sure that means nothing, but at least they make the effort to warn shippers that the package must be handled with care. The plants were shipped on Monday, and today (Wednesday) they were dropped off at my door. (The package had to travel from Delaware to western Pennsylvania.) The German ivy was in good shape, compost still very moist. The flame violet was wilted, as the compost had dried out, though with a good soaking, the plant was back to normal in no time. I'll order from this company again, though probably in the late spring/early summer, when the temperatures outside are lower.

Even though the feedback wasn't great I decided to place an order. I got an email confirmation when the plants were shipped which was within a couple days. The plants I received were in great condition and much bigger than I expected. One of the plants I ordered wasn't available and they included a cash refund that was about $1.50 more than the cost of the plant. I just placed another order and hope I'm as satisfied as I was with the previous order.

Wow. This is the the first time I've had to give negative feedback for anyplace I have purchased goods from - I truly hate to do it. However, I called Accents for the Home and Garden and was spoken to so horribly by the owner and his employee that I cannot believe anyone would want to do business with this company (I believe this is the mail order company for Peppers Greenhouse).

Here is my story: This is the first time I have ever ordered plants online and I didn't really know what to expect. I was looking for a plant called corsican mint and couldn't find it at my local nurseries. I found this vendor (through Daves Garden). I called them the on Wednesday the 2nd of May and asked how long it would take to get the plants if I ordered that day - they said that they could get them out fairly quickly if I paid that day. I did so and was very suprised to get them in just a couple of day -good job on getting them to me guys! Oh no, to my dismay, I ordered three and two were dead when they got to me. No - I do not believe that they intentionally sent me bad plants. I attributed the poor condition of the two plants to the way they were shipped or perhaps what they did to them right before shipping (maybe too much water or somehting). I wasn't sure - but either way I wanted to see if it was normal to receive them that way (remember, one was in great condition). I sent an email to the address notated in the confirmation they sent me. Attached to the email I sent close up pictures of each plant I received. I waited and waited for a response....knowing that the company was extremely busy for Mother's Day week, I thought it best to wait until the craiziness died and they had a chance to breathe easy.

Today is Wed. May 16th - still no response. I called a few minutes ago and the woman that answered was so very ugly to me and basically told me that I had to take care of 'this kind of business' online - I told her I sent an email two weeks ago and still haven't received a response...she basically called me a liar ... that "he" answers all emails. Finally - horribly rudly - she put "him" on the phone. My first words to "him" were - "wow, she was kind of rude" - he said (before he even knew what I wanted) "I will probably be worse...but go ahead anyway" ... I was like, "huh???" wow..... Anyway - I proceeded to tell him about my experience and the email I sent - he said that he remembered seeing my email and that maybe the dead ones would resprout or something - that stuff like that can happen when sending plants and that they have a strick no money back policy... I told him I wanted to give them the chance to help me but he wasn't hearing anything of it.

I learned about this vendor through this site and wanted to pass on my experience since these type of site help me to decide who I want to do business with. Besides he said he could care less about the customers reviews here and that people would order from him anyway - no matter what kind of feedback he received from unhappy customers. He was so very rude and I hope this was a one-off situation but I can't imagine that it was.

I do most of my shopping online - I love it, it's wonderful... I've never had an experience like this before ...

There is a bright side to my story ... I was able to order some mint from an ebay seller...this was not only the best plant purchase I've done online but my best ebay purchase as well...the seller was wonderful, all 10 plants (she does a buy one get one free offer) were shipped and showed up perfect plus she threw in some extra gifts (seeds and an extra/different mint plant..) so personalized and proffessional (if anyone is interested her ebay userid is mishmc53) please try her for any specialty herbs she has 100% possitive feedback out of 1500 sales....don't order from Accents for the Home and Garden .. they truly DON'T CARE. The ebay vendor took the extra care needed when shipping plants - especially delicate ones.

Thanks for letting me vent...please don't get burned from this plant vendor - even if you don't take my advise and look for mishmc53 on ebay ... try someplace that actually has all 100% (or close to it) good feedback, it really does make a difference.

This is my 1st order from accents, I was pleased with the plants, mostly begonias, also hoyas, cactus, vine, plants were in 4 inch pots, well rooted, prices great, were packed very good. Weather was hot here were out all day cause we were gone, did not find til 10 that nite. Only complain, requested sept because of heat, and did not know they were coming. Will order again. 40 plants ordered, all looking good.

I have always had good results with everything that I have ordered from this company, they have some really hard to find plants, I would agree that the only "drawback" would be the lack on communication via E-mails, some that I have sent have been answerd & some haven't but I would say that I am very pleased with their plants.

I have ordered plants on-line from this greenhouse and have been very pleased with the product I received.
I'm also fortunate to be 15 minutes drive from the greenhouse. In fact, I plan on spending most of Friday shopping there. I have a beautiful yard and garden and the majority of the trees and plants have come from Pepper's. I have found their staff to be extremely knowledgable, they stand by their guarantees and I can't imagine buying from anyone else!

I recently ordered from this company and was quite dissapointed. All $30.00 (4 2.5" pots) of my plant order arrived struggling for life. After 1 week of careful nurturing, 3 died. I know they have a no return, no refund policy but this was crazy. I emailed them right away pleading for replacements. I even offered to email pix of the plants for proof. They shot me down right away with "No , we do not replace as advertised.".

I do not recommend this company at all. Dont waste your time or money.

eBay purchase. Recieved plant quickly. Nice plant. HOWEVER, there is no communication at all. I have e-mailed several times. All I wanted was feedback on eBay. It's been about a month, no feedback, no e-mail.

The plants arrived in less than a week, and they were exceptionally nice! One was out of stock, and a refund was sent along with the plants. I would definitely order from this company again, a great experience!

You kinda have to take a chance on this nursery. I've ordered many times both on Ebay and from the online catalog. I've received beautiful plants as well as scraggly plants. They are fast and have the lowest shipping rates even if there is no communication whatsoever.

My most recent order had nice plants except one of my plants(spotted angel wing) looks nothing like the picture on the web. I did receive a nice Sophie Cecil begonia as well as 2 hoya plants.

I've been ordering from Accents about three years now and never been dissatisfied with any of plants received.
They have great varieties, so many to choose from..Plants arrive in perfect condition and most are large. Shipping is quick..Toni Tippin

I have purchased several times from this company. Always have been nice healthy plants.

Have purchased several plants in the past via Ebay.

Always healthy, well-rooted, and nicely packaged.

A pot full of roots is the best sign, to me, of a healthy thriving plant, and there are a few sellers on Ebay who send plants that are not well-rooted....these folks do consistently sell well-rooted plants.

My only 'gripe' would be that a time or two, (not necessarily every time) it seemed as though the plants were cut back just before they were shipped to me, so I'd specifically request they not do this if you should order from them.

I realize that often it's necessary to cut back a plant to fit into a box, but I don't feel that was the case.

Overall though, a positive plant purchasing experience!

Extremely pleased with purchase. Well rooted plant arrived in a timely fashion, I give this company very high marks and will do business with them again.

I love to order from this company. Not only do they carry hard to find varieties, but the plants are always of good size and quality. I've ordered several times, and am always pleased with the plants I receive from Pepper's Greenhouse.

The only small drawback is the lack of communication (by way of order & payment confirmations, notification of shipping, etc.), but it certainly doesn't detract from the overall A+ nature of my experiences.

Nice sized plants, including a walking iris which had a pretty bud on it. Their prices are very reasonable and the shipping's very fast!