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| Company Comment, posted on February 6, 2003: |
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We're a small, family owned business, whose goal is to bring bulbs and rhizomes that are typically being offered to the wholesale nursery trade for trial, directly to the public. We've recently expanded our selections to include some bare root plants, and have upgraded our site to a secure server, so you can order with confidence, and peace of mind, knowing your information is protected.
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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating |
Author |
Content |
| Positive |
mauiskndvr
(1 review) |
On May 14, 2008, mauiskndvr Valencia, CA wrote: Great communication and prompt delivery. Plants arrived exactly as described and packaged with care with leaves intact. Thank you. |
| Positive |
Lonewolf269
(1 review) |
On May 14, 2008, Lonewolf269 De Soto, MO wrote: They are very nice, very helpful, my plant was very healthy when I received it. Dealing with them was a breeze and I'll be dealing with them again!!! |
| Positive |
Sergio0405
(1 review) |
On May 14, 2008, Sergio0405 Rosemead, CA wrote: Very good costumer service through email.
Very good quality plants. |
| Positive |
curlin2008
(1 review) |
On May 13, 2008, curlin2008 Hitchcock, TX wrote: Ordered a Crown of Thorns from them a year ago, and thaught it was dead, so I called them and Cris gave me some wonderful hints and lo and behold it actually came back over the winter. Also placed an order a couple of weeks ago and the Crown of thorns and one Adenium arrived quickly and in excellent shape. Called to get some more instructions on the Adenium, because this is the first I have ever had and he spent quite some time with me explaining every detail. I love doing business with them and more than likely will engage in business with them again. |
| Negative |
midnightterror
(1 review) |
On May 9, 2008, midnightterror Gallatin, TN wrote: Last night after arriving home from work I had received my
package and was so excited to open the package and begin enjoying the contents of my order.
However, to my dismay and through search I was missing a special plant that I had ordered, paid for and to my dismay the "adenium Yellow Varigated Yellow Varigated was not in the package. I searched through all the frayed packiging papers one by one and all four corners of the shipping box and there was no $8.95 Adenium Yellow Varigated to be found hiding. Therefore, i contacted the company about 12:00 AM in hopes of waking up the "Hidden Treasure" company and let them know how disappointed that I was and the voice mail stated that they would be out and return your calls after April 23 now I am wondering does it mean april 23, in the past ,present or future because there is no return contact from the owners at this time. In adition, I left a number on the pager system this was also to no avail. I also, contacted the tele # today and left the same information.
I have sent an e-mail to voice my disappointment I want my refund including taxes or my "Adenium Yellow Varigated.
This experience has prompt me to write a short story " The midnight flower terror".
I have no intentions of ordering from this company in the future be it resolved or money spent and no plant.
Little is much and $8.95 was my earned finance to purchase the choosen items and to be this excited and disappointed at the same event is a lesson well bought by me on a one time experience.
The business to me at this time do not smell like roses but, feces.
Company representative comment on May 9, 2008:
On May 9, 2008 6:43 PM, Buried Treasures added:Hi Sarah,
I'm sorry it was left out in error, and will of course ship this off to you on Monday, May 12th at our expense.
Gretchen has been getting on to me about not changing the message in a timely manner, but I'll do so now.
I understand your frustration and the negative feedback, but do hope you'll give us an opportunity in the future to show you this is the exception and not the norm. We're not perfect, but do fix any errors appropriately.
Thanks,
Chris
Chris Moore
Buried Treasures
[HYPERLINK@www.buried-treasure.net] |
| Positive |
costanero
(1 review) |
On May 9, 2008, costanero Cabo Rojo
(Puerto Rico) wrote:I ordered a variegated adenium. Shipment time and communication were excelent, as well as the quality of the plant received. |
| Positive |
gardener22142
(1 review) |
On May 8, 2008, gardener22142 Templeton, CA wrote: I received my Adenium obesum recently and was very pleased with the condition and size of the plant. It has been planted and is growing new leaves. I would recommend Buried Treasures to anyone. The plant was shipped very quickly, too. |
| Positive |
leemieczCT
(1 review) |
On April 23, 2008, leemieczCT Bristol, CT
(Zone 6a) wrote:A nice sized rhizome of the "desert rose" |
| Positive |
dragonlaydie
(1 review) |
On April 15, 2008, dragonlaydie Conyers, GA wrote: I ordered 10 crown of thorns from BT. They arrived safely and in excellent condition. I have not had a chance to plant them yet, but I noticed last night that several of them actually have new leaves coming! I am looking forward to a wonderful summer watching them grow. I will most definitely order again - they still have a bunch of colors that I don't have! |
| Positive |
tslayden
(1 review) |
On April 14, 2008, tslayden Nashville, TN wrote: I ordered and very quickly received two rooted euphorbia cuttings (Crown of Thorns). Both look very hardy and healthy and I was very happy with the transaction. Would definitely order from Buried Treasures again. |
| Positive |
LariAnn
(5 reviews) |
On April 11, 2008, LariAnn Miami, FL
(Zone 10a) wrote:I ordered 10 of their Alocasia Maechang rhizomes, and they arrived promptly and much larger than I thought they'd be. I had a couple questions about them and emailed Chris. He wrote back quickly and addressed my concerns. All in all, an excellent experience and I would definitely purchase from them again. |
| Positive |
debbietex
(3 reviews) |
On April 9, 2008, debbietex Magnolia, TX wrote: Received very quickly.
My bulbs are in great shape with instructions included.
This is the only place I could find spiral ginger bulbs.
The communication was wonderful. They responded to my questions promptly. |
| Positive |
Lonestar1
(2 reviews) |
On April 5, 2008, Lonestar1 Lewisville, TX wrote: Ordered Assortment of bulbs from Buried Treasures. Was pleased with the size and quality of bulbs. And received my order very quickly. Will buy from them again next spring. Thanks! |
| Positive |
shadowpaige64507
(2 reviews) |
On April 3, 2008, shadowpaige64507 Birmingham, AL
(Zone 7b) wrote:I was very pleased with this company and will order from in the future. |
| Positive |
katiebear
(3 reviews) |
On April 1, 2008, katiebear mulege
(Mexico) wrote:Got beautiful plumeria cuttings from Buried Treasures. They are about twice as long as I expected - each about 12" long. Chris was very pleasant and helpful to deal with. |
| Positive |
GVChamp
(1 review) |
On March 30, 2008, GVChamp Montgomery, AL wrote: I ordered all the Curcuma that I could find. Your's were the only ones that came up on the search. I have received the tubers and planted them yesterday. Time will tell if they will do well here - I have one that does so the others should be fine.
I'll let you know how it goes. Service was fast and the tubers arrived in perfect shape.
Thanks |
| Positive |
ahvyna
(1 review) |
On March 30, 2008, ahvyna San Diego, CA wrote: Everything arrived in good shape and quickly. I found some pretty unusual items available from them. I'm very happy with what I received, but I'm being inundated with requests from them for feedback to be posted here and on Ebay. So I'm giving them a positive rating minus a couple of points having to mow through eight or ten emails asking for it.
Will be ordering again regardless. |
| Neutral |
dobra1629
(6 reviews) |
On March 29, 2008, dobra1629 Houma, LA wrote: I won a Maranta Variegata bulb from Buried Treasures on ebay and it was shipped within the next 2 days. The bulb is beautiful and healthy. That's the positive. The negative is the bulb came with no planting instructions. I sent two emails and made one phone call and got the voicemail when I called and no return emails. I searched the web and found no information on planting depth. I posted on every gardening site that I belong to hoping I would get some answers. I got a few answers but was not sure about them so I waited a few more days to hear back from the company.
I finally got an email back and I was happy because the planting instructions they gave me was totally different from what I got from others. If I am inticed to purchase something from them again I will be a little hesitant but probably will.
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| Positive |
llyons42000
(1 review) |
On March 28, 2008, llyons42000 Pompano Beach, FL wrote: Great place to purchase hard to find bulbs at very reasonable prices. Customer service is excellant and the bulbs arrived in great shape and are already putting on foliage. Will definitely purchase from them again |
| Positive |
BBumps
(1 review) |
On March 28, 2008, BBumps Silver Spring, MD wrote: The white desert rose bulb was in great shape and has a new home planted in a nice pot in sandy succulent soil and in a very sunny area until the weather get warmer. Thanks for the great product and the timely delivery. |
| Positive |
StAndrew65
(1 review) |
On March 28, 2008, StAndrew65 Lutherville Timonium, MD wrote: I purchased 3 Adeniums and a Crinum bulb from Buried Treasurs a short while ago. All were in great condition and the crinum bulb is HUGE! Being that the Adeniums were grafted plants, I had questions in regard to their care. I sent an email with my questions and received the answers later that evening! I was pleased with their quick response.
The plants now are off and growning under grow lights and a heating mat to get them off to a good start. I bought the plants as a gift for a friend. He was happy to hear about the unique varieties offered by Buried Treasures.
I will definitely order from them, again! |
| Neutral |
newlife
(1 review) |
On March 27, 2008, newlife Hollywood, FL wrote: Purchased a plant from them, plant was received severely rotted. The did reply and said they would replace it. Said they would send it out the following Monday and did not. Had to e-mail them to find out what happen. Said they were backed up and would receive the next Monday. Item did come healthy and no problems. Did not like the fact that I had to wait two weeks because of their error and their problems (backups). Customer service is not their priority. I would think twice before I order from them again. |
| Positive |
ghc720
(1 review) |
On March 20, 2008, ghc720 West Palm Beach, FL wrote: I actually searched for Heliconias on Yahoo and found Buried Treasure that way. I am so happy that I did. I got just what I wanted. Gretchen and Chris are very helpful and are very honest. Delivery time was as stated and quick. I plan on purchasing from Buried Treasure again in the future. Thanks again and I am looking forward to watching my plants grow and seeing that first bloom. Greta |
| Positive |
ceeceetn
(1 review) |
On March 14, 2008, ceeceetn Springville, TN wrote: no $$ problems; quick & accurate service! I'd use them again! |
| Positive |
texasmark
(1 review) |
On March 3, 2008, texasmark Manor, TX wrote: Very good communication, quick delivery, nice plants. Would buy again. |
| Positive |
mcgsedejer
(1 review) |
On February 29, 2008, mcgsedejer Oxnard, CA wrote: great plants,good communication and fast shipment |
| Positive |
alme12
(2 reviews) |
On February 29, 2008, alme12 Orlando, FL wrote:
I just received a large order from Greenleafgardens and want to tell you what a GREAT experience it was for me! the plants arrived quickly, well wrapped and without a problem. This was my first order with Greenleafgardens, but I must tell you that it will NOT be my last.
Sincerely, Mary Ellen Andre [e-mail:aandre2@cfl.rr.com]
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| Positive |
kimarj
(2 reviews) |
On February 28, 2008, kimarj Philadelphia, PA
(Zone 6a) wrote:Wonderful service..fast shipping...great bulbs! I will be shopping there again. |
| Positive |
Hemhostaholic
(17 reviews) |
On February 28, 2008, Hemhostaholic Scranton, PA
(Zone 5b) wrote:Ok. My positive comes out of a potentially negative experience, BUT, that is why it is positive. Also, from the response of the owners, I can now see why this company is in the TOP 30.
I ordered from Buried Treasures about a week ago, I live in NE Pa, and at the time of the order we were getting snow. Our weather here over the next few days, was basically, snow, ice, rain, snow, freezing temps, ice, and snow. Typical weather for this area at this time of year.
I placed my order, and informed them, via message on their phone system to please NOT send the order until the end of March beginning of April. It arrived yesterday, during a freezing rain storm, and I do not believe the temp outside was above 30 degrees...give or take. Do not know how long the package was sitting on my porch.
I emailed my concern to the company, and this is what they said/did:
Apologized...they addressed my concern. Informed me what they would do...this settled any nerves of mine down, and made me feel better. Told me that they pride themselves on great constumer services, and essentially apologized again...made me realize even more, how, as people, we are always infaliable...made me feel even better. They also informed me not to pot up the bulbs/tubers I got for about a week to 10 days to see if they get mushy from possible freezing temps...again, I thank them, otherwise I would have nursed a pot of soil mix to health with a potentially dead/dying bulb/tuber in the pot. They also informed me that they would be reshipping my whole order in April...shows that the company really does care about me, the costumer, the plants, their business, and also stands up to their pride of company.
I wholeheartedly endorse this company, and would urge others to order from them. This was a case of lemons, into lemonade.
Thank you both, Chris and Gretchen! |
| Positive |
kathy_ann
(23 reviews) |
On February 7, 2008, kathy_ann Judsonia, AR
(Zone 7b) wrote:I've ordered on a couple different occasions from buried treasures. Receiving mostly different ginger varieties. They were fast to ship , courteous. And very decently priced. I'll be back thanks.
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| Positive |
kaneohe67
(1 review) |
On February 5, 2008, kaneohe67 Vacaville, CA wrote: Excellent transaction. I purchased 2 plants and they came within 3 days! Items were in excellent condition when I received them. |
| Positive |
fleurone
(1 review) |
On February 4, 2008, fleurone Brooksville, FL
(Zone 9a) wrote:Excellent in every aspect, ...plants, communication, packaging and fast shipping. Will definitely purchase again . |
| Positive |
helen3923
(1 review) |
On January 18, 2008, helen3923 Edinburg, TX wrote: Ordered 2 Euphorbias. Received very promptly and very, very well packed! Thanks! |
| Positive |
TWINBLABTECH
(1 review) |
On December 30, 2007, TWINBLABTECH Carson, CA wrote: I PURCHASED 2 ADENIUM PLANTS FROM BURIED TREASURES. TWO NICE PLANTS WERE SENT AND THE SHIPPING WAS FAST. I WILL PURCHASE PLANTS FROM THEM AGAIN. |
| Positive |
dee1313
(1 review) |
On December 4, 2007, dee1313 Brandon, MS wrote: vey nice desert rose, it's been here just a few days and leaves are already coming out. thanks |
| Positive |
Toni05
(29 reviews) |
On November 29, 2007, Toni05 Brookfield, IL wrote: Received 3 nice-sized, well-rooted bare-root plants from Buried Treasures today.
Emails are answered promptly. Shipping fast.
Prices are fantastic considering plants like Adenium, and Crown of Thorns (Euphorbia) are variegated and didn't cost an arm and leg. Toni
On April 3rd, 2008, Toni05 added the following:
Got 2 Pepperment Candy, Thai, Euphorbia Crown of Thorns today..They're nice-sized and well-rooted..
Buried Treasures answers emails promptly..Plants are well-packaged and shipping super fast. I like they're plants so much, I've bid on four more; waiting for auction to end..Toni
On April 9th, 2008, Toni05 added the following:
Received four bare-root Euphorbia Crown of Thorns. Each cutting if 6-6 1/2" tall, one has leaves..Stems are nice and firm..
Buried Treasures answers emails promptly..
Each stem is wrapped individually, w/name tag attached, then placed in a box filled with shredded newspaper.
Shipping super fast, without delay..Toni
On May 15th, 2008, Toni05 added the following:
Received two, healthy, bare-root Adeniums: Three Kings and Tropic Snow.
Plants are 7-8" from base to tip of leaves, both Ademiums have several leaves.
Chris and Gretchen answer emails promptly.
Shipping is quick and plants well-packed...
I first ordered from Buried Treasure in 2006, wish I'd found them sooner.
On May 15th, 2008, Toni05 added the following:
Received two, healthy, bare-root Adeniums: Three Kings and Tropic Snow.
Plants are 7-8" from base to tip of leaves, both Ademiums have several leaves.
Chris and Gretchen answer emails promptly.
Shipping is quick and plants well-packed...
I first ordered from Buried Treasure in 2006, wish I'd found them sooner. |
| Positive |
Raindust
(1 review) |
On November 26, 2007, Raindust Raeford, NC wrote: I purchased several items from E-Bay from this seller and over a period of a week or more, added several more through e-mail. Communication was fast and curtious, and the final sale went through easily.
Items arrived well packaged and well labeled. Cuttings were a good length and healthy with lots of roots. They are recovering quickly from the shipping.
I will buy again from this seller! |
| Positive |
bibe
(1 review) |
On November 26, 2007, bibe Mansfield, TX wrote: I purchased 2 plants at different times from this company and was very pleased with the size and quality of both a large Adenium and a Super (I believe) Thai Euphorbia. Both were well packed for shipping and arrived in great condition. These folks were very nice to do business with and even threw in a rooted cutting of a different Thai Euphorbia as a bonus. I sure wouldn't hesitate to order again!!!! Thank you Gretchen & Chris P.S.: Very good communication also. |
| Positive |
savagegardener
(2 reviews) |
On October 24, 2007, savagegardener Middleton, TN
(Zone 7a) wrote:Wonderful service, super fast shipping and beautiful plants. I was amazed at the size of the adenium I bought. Thank you so much. |
| Positive |
daytonapaul
(1 review) |
On October 19, 2007, daytonapaul Daytona Beach, FL wrote: I have ordered 4 times and have been very pleased with Buried Treasures. The service was fast and the plants arrived in excellent condition. They offer plants (grafted named Asian Adenium hybrids) that were previously unavailable in the US and at reasonable prices too.
I plan on ordering from them again.
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